Network Infrastructure & Services
UC Services
UC Status Update
Section Title
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Section Title
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UC Service Roadmap
UC Clients
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Projects
Unified Communications
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Applications
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Network
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Cable Plant
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Facilities
Facilities
Unified Communications
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Telecom space construction
• Cable management, power, cooling, security • 20+ buildings
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Pathway construction
• 40+ buildings
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5+ year timeline
Facilities - Upcoming Schedule
Unified Communications
• Whittemore • Wallace • Pamplin • McBryde*
Cable Plant
Unified Communications
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Inside cable plant upgrade
• 40+ buildings in scope • 20 buildings complete
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5+ year timeline
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Challenges
• Recruitment and retention of qualified technicians • Disruption management
Cable Plant - Upcoming Schedule
Unified Communications
• Squires • Cheatham • Hutcheson • McBryde • Whittemore • Wallace • Pamplin
• Tennis Pavilion • CMMID • Dietrick • Orange House • Cranwell
Network
Unified Communications
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Projects
• Access and Aggregation • Core and Border
• Wireless
• Data Center (Roadmap 2016)
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5 year timeline
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Challenges
Access and Aggregation
Unified Communications
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Access network upgrade
• 100+ buildings in scope • 70+ buildings complete • PoE • Gigabit Ethernet* • QoS
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Aggregation
• RedundancyCore and Border
Unified Communications
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Core
• Next Generation 100GB backbone • 10GB building connectivity
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Border
• Full redundancy • Physical diversity
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Timeline
Wireless
Unified Communications
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Improved coverage and capacity
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802.11n & 802.11ac
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1500+ new WAPs
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2 year timeline
• Phase One - Summer 2013 • Phase Two - December 2013
Wireless - Phase Two
Unified Communications
• Career Services • Cheatham • Collegiate Square • Collegiate Square II • Food Science • Hahn Hurst • Holden • Latham • Military • Norris • Patton • Squires • Student Services • Torgersen
Applications
Unified Communications
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Service Migration
• 10,000+ voice services in scope • 5,500+ voice services migrated
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UC Services
• Voice, video, messaging, mobility, collaboration • Contact Center
Applications - Upcoming Schedule
Unified Communications
• Smyth • Fralin • VBI Phase 1 • VBI Phase 2 • Shanks • Squires • Kelly
• Johnston Student Center
• Williams • Capri • Building 1880 • Collegiate Square • Collegiate Square II
Resources - Map
Unified Communications
Resources - Progress Meter
Unified Communications
Resources - Schedule
Unified Communications
Resources - Documentation
Unified Communications
Resources - Training
Unified Communications
UC Status Update
UC Services
Section Title
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UC Service Roadmap
UC Clients
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Assessment
Service Strategy
Before
After
‣ Rigid ‣ Complex ‣ Granular pricing
‣ Service selection coupled to device
requirements
‣ ROLM Centric
‣ Flexible
‣ Simpler
‣ Package pricing
‣ Service selection independent of device
requirements
Subscription Services
Voice Services
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VoIP
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VoIP -Data Restricted
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VoIP -Cloud (Roadmap)
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Digital
Usage-Based Services
UC Voice Services
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International Long Distance Calling
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Directory Assistance
• Local (411 & 555-1212)
• Domestic Long Distance (Area Code + 555-1212) • NANP (Area Code + 555-1212)
Subscription Services
Data Services
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Wired Access
• Standard (10/100 Mbs Fast Ethernet)
• Enhanced (10/100/1000 Mbs Gigabit Ethernet) • Premium (Data Center Gigabit Ethernet)
• Power (Power over Ethernet)
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Wireless Access
• Affiliate and Guest Access
Subscription Services
Video Services
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Cable Television
• Residential, common areas, and hotel rooms • Standard & High Definition
Subscription Services
Messaging Services
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Unified Messaging
• Manage voicemail with email, smartphone, desk phone • Outlook, Thunderbird, Mac Mail clients
• Personal Fax Messaging (Roadmap)
Subscription Services
Mobility Services
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Mobility - Standard
• Mobile phone bridging • Extend call
• Text message notification of new voicemail
Subscription Services
Collaboration Services
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Collaboration - Standard (Roadmap)
Subscription Services
Contact Center Services
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Contact Center - Standard
• Interactive Voice Response • Business Rules Routing
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Contact Center - Enhanced
• Call distribution strategies
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Contact Center - Premium
• Queue Treatments • Reporting
UC Status Update
UC Service Roadmap
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UC Services
UC Clients
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Roadmap
"
Most roadmap items have dependencies on
technology provided by vendor partners and are
subject to inherent schedule risk.
"
"
Target dates are subject to change.
"
VoIP Cloud
Target date 2013-Q2
Roadmap
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Software only subscription service
• UC feature set
• No requirement for wired access service • No support for e911 location management • Not available in all service locations
Remote Access
Target Date 2014-Q1
Roadmap
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Remote Access Service
• Extends virtual reach of Virginia Tech s data network • VPN Technology
Mobility - Enhanced
Target Date 2014-Q2
Roadmap
• Avaya One-x Mobile Client
- iPhone, Android, Blackberry, Nokia
• Personal call routing rules • Single number
• Speech access • Presence
Collaboration - Standard
Target Date 2014-Q2
Roadmap
• Avaya one-X Communicator clients
- Windows, Mac OS
• Presence
• Enterprise Directory • Instant Messaging • Click to dial
Collaboration - Enhanced
Target Date 2014-Q2
Roadmap
• Visual voicemail
• Visual conferencing
• Synchronized call history • Desktop video
UC Status Update
Service Portfolio
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UC Services
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UC Service Roadmap
UC Clients
Avaya 9611G
IP Telephone
• Color display
• 24 administrative feature buttons
• Context sensitive soft keys
• Call history
• Full duplex speakerphone
• 250 local contacts
Avaya 9621G
IP Telephone
• Color display
• 24 administrative feature buttons
• Context sensitive soft keys
• Call history
• Full duplex speakerphone
• 250 local contacts
• 10/100/1000 network interface
Avaya 9641G
IP Telephone
• Color display
• 24 Administrative feature buttons
• Context sensitive soft keys
• Call history
• Full duplex speakerphone
• 250 local contacts
• 10/100/1000 network interface
Avaya 9404
Digital Telephone
• Monochrome Display
• 12 Administrative feature buttons
• Context sensitive soft keys
• Call History
• Full duplex speakerphone
• 100 local contacts
Avaya 9408
Digital Telephone
• Monochrome Display
• 24 Administrative feature buttons
• Context sensitive soft keys
• Call History
• Full duplex speakerphone
• 100 local contacts
Avaya B149
Conference Telephones
• Analog Interface
• Available expansion microphones
• Call recording
• 50 local contacts
• Call groups
Avaya B159
Conference Telephones
• Analog, GSM, DECT interfaces
• Available expansion microphones
• Call recording
• 50 local contacts
• Call groups
Avaya B179
Conference Telephones
• Ethernet interface
• Available expansion microphones
• Call recording
• ~1000 local contacts
• Call groups
• Web management
one-X Communicator
Software Clients
• Windows & Mac OS
• Instant messaging
• Presence
• Desktop Video
• Click to Dial
• Desk phone control
Flare Experience
Software Clients
• Windows, iOS • Instant messaging • Presence • Video conferencing • Enterprise Directory • Spotlight Interface
one-X Mobile
Software Clients
• iPhone, Android, Blackberry
• One number
• Presence
• Enterprise Directory
