Welcome to Kaiser Permanente

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For more information

Call us from 7 a.m. to 7 p.m., seven days a week. 1-800-464-4000

1-800-777-1370 (TTY)

Para más información, llámenos de 7 a.m. a 7 p.m., los siete días de la semana.

1-800-788-0616 1-800-777-1370 (TTY)

1-800-757-7585 (Chinese dialects)

Members in Coachella Valley and western Ventura County, call 1-800-777-1256 (English) or 1-800-788-0616 (Spanish).

www.kaiserpermanente.org

What’s inside

■

Doctors and services

■

Wellness programs

■

Getting started: Q&A

■

Locations and

phone numbers

Welcome to Kaiser Permanente

Member and Marketing Communications 0103-0055-08-r03

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And peace of mind starts with Kaiser Permanente.

Here you can think about your health, not worry about

your

health care.

For example, you shouldn’t have to

run all over town to receive primary care, specialty

care, and follow-up services. Or figure out confusing

bills from your insurance company. Or even wonder

if your doctor has access to recent clinical

breakthroughs.

Your health plan

should give you great

care while helping to

make your life easier.

Sound impossible?

No, it sounds like

Kaiser Permanente.

Take a look inside at what you can expect from Kaiser Permanente.We’re here to take care of you, just as we do for more than 6 million of your friends and neighbors in California. And we’ll be here tomorrow to help you enjoy your life the way you deserve to—with good health.

with peace of mind

G

ood health begins

This brochure provides a general overview of Kaiser Permanente. For specific information about benefits, copayments, coinsurance, exclusions, limitations, and services, please refer to your Disclosure Formor your Evidence of Coverage.

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Choose your doctor—and

begin a partnership for

good health

You should have a physician who’s right for you and your family. That’s why we encourage you to choose a personal primary care physician who will guide and coordinate your care. You and your doctor can build a long-standing relationship, and work with each other to help achieve and maintain good health. Having one doctor who knows your medical history helps you get the right care if you need to see a specialist or receive other medical services. You can change your personal physician for any reason. And you can also self-refer to select specialties.

Kaiser Permanente has more

than 8,000 doctors in California

to provide you with quality

health care—by taking the time

to get to know you, and by

stay-ing on top of medical advances.

We strive for convenience...

Save time by requesting

routine appointments online at

www.kaiserpermanente.org. If you can’t come in during regular business hours, we have evening and weekend hours at many locations. And we’ll make every attempt to give you a same-day appointment when you need urgent care.

Kaiser Permanente has more than 150 locations in our Northern and Southern California regions, and most offer a range of services—including primary care, laboratory, pharmacy, and X-ray services—at one facility. This means that you can often take care of your health care needs at one place, in one trip.

…and we aim for simplicity

Our traditional plan means fewer hassles. You typically don’t have to file claim forms for covered services, or reconcile billing statements between a health insurance company, physicians, hospitals, and laboratories. So there’s hardly any paperwork.

Try www.kaiserpermanente.org to request a routine appointment

C

hoice, convenience, simplicity

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Need a prescription filled?

You’ve got options

Getting a prescription filled is easy. You can go to one of our Kaiser Permanente pharmacies and while

you’re there, purchase many over-the-counter products. Our phone-in refill service can save you a trip to the pharmacy. And for even greater convenience, try ordering refills online—you can pick up most medications within 24 hours, and in some areas we’ll mail them to you at no extra charge.

Why Kaiser Permanente?

■

Choice:

Change your physician for

any reason

■

Convenience:

Get same-day urgent

care at many locations

■

Simplicity:

Many services under

one roof

■

Time savings:

Request routine

appointments and order Rx refills

on the Web

■

Access:

Many locations open evenings

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Our advanced electronic information system and automated notices help us remind you and your practitioners when you need preventive screenings and examinations.

Optical services

At Kaiser Permanente, you can purchase eyewear at our full-service optical centers located at or near our medical facilities. You’ll find:

■ A range of products, from contact lenses to designer frames such as Fendi, Calvin Klein, and Armani.

■ A one-year warranty on materials and workmanship.

Member publications

You want good care, you want to know your care options, and you want to be informed. To help you learn about current health issues and new develop-ments in medicine, we offer a number of publications. Member News features health tips, medical news, and informa-tion on local services in your area. The

Kaiser Permanente Healthwise®_Handbook

is a self-care guide to more than 200 health conditions. And health education pamphlets on a number of subjects are available at our medical offices.

Good health involves more

than doctor visits and medical

services. Our goal is to support

you in improving your overall

health and well-being with

programs and services such as:

Women’s health

We provide specialized services at each stage of a woman’s life:

■ Family planning

■ Infertility services

■ Gynecological cancer screenings (including Pap tests)

■ Mammograms

■ Nutrition and wellness education

■ Pediatric care (including immunizations) ■ Menopause care and education

Health education

We offer a large selection of classes at no charge or for a small fee:

■ Exercise and fitness

■ Nutrition

■ Cholesterol and weight reduction ■ Pregnancy and infant care

■ Smoking cessation and stress management

■ Asthma and diabetes management and support groups

Care management

Through our care management programs, we help members who have, or are at risk for, certain chronic conditions such as:

■ Asthma

■ Diabetes

■ Kidney failure

The Kaiser Permanente Healthphone system

For quick, free, up-to-date health information, call our Healthphone system. It has recorded messages on more than 200 health topics, all available from a touch-tone phone any time, any day. Just call 1-800-33-ASK ME (1-800-332-7563),follow the recorded instructions, and enter the three-digit code for the message you’d like to hear. Here are just some of the topics on our Healthphone system; a full list is available online at www.kaiserpermanente.org:

■ Aerobics–265

■ Allergies (general)–320 ■ Common cold–335

■ Eating a healthier diet–141

■ First aid: What to keep in your medicine chest–230 ■ Folic acid for women–333

■ Headaches–419

■ High blood pressure–328

■ How to lower your cholesterol–266 ■ Hormone replacement therapy–444 ■ Planning a healthy pregnancy–112 ■ Preventing childhood obesity–148 ■ Preventing exercise injuries–269 ■ Quitting smoking–237

■ Relaxation through deep breathing–133

S

tay

healthy,

Visit www.kaiserpermanente.org to find useful health information

achieve wellness

5 4

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When you join Kaiser

Permanente, we’ll send you

Your Guidebook to Kaiser

Permanente Services,

which

includes important information

about where our facilities are

located and how to get care.

If you’d like to get started

right away, the following Q&A

can help.

I don’t have my Kaiser

Permanente ID card yet. How

do I make an appointment?

If you have enrolled and haven’t

received your ID card within 15 working days of your effective date, please call our Member Service Call Center at

1-800-464-4000. Please keep a copy of your enrollment application—you can use it as a temporary ID when you need to seek care. Call your group benefits administrator to get your group number and effective date of coverage. You can begin using our services the day your coverage takes effect.

How do I choose a doctor?

You can choose your personal physician in a couple of ways:

■ Call the Advice/Appointment number

at the Kaiser Permanente facility that’s most convenient for you. (Please see pages 10–26 for phone numbers.)

■ Look up physicians in our online direc-tory at www.kaiserpermanente.org.

You can choose your personal physi-cian from family practice, internal medicine, or pediatrics. In some areas, women can also choose a physician from obstetrics/gynecology as their personal physician. If the physician you choose already has a full panel of patients, you might need to select an alternate. You can change your doctor for any reason.

What if I’m traveling and

need care?

If you plan to travel, please take along your Kaiser Permanente ID card and your Visiting Member Brochure,which you can get by calling our Member Service Call Center at 1-800-464-4000.

The brochure explains where and how to get care in other Kaiser Permanente regions, which currently serve our members in the District of Columbia and parts of California, Colorado, Georgia, Hawaii, Idaho, Maryland, Ohio, Oregon, Virginia, and Washington.*

*Please refer to your Evidence of Coverage

for coverage information about emer-gency and out-of-area urgent care.

What if I need urgent care?

If you are in one of our service areas and you need urgent care at a Kaiser Permanente facility, you can usually get a same-day appointment. An urgent care need is one that requires prompt medical attention within 24 to 48 hours. Urgent care situations include minor injuries, sore throats and upper respiratory symp-toms, earaches, coughs, backaches, and frequent urination or burning sensations when urinating.*

How do I get more information

about my Kaiser Permanente

benefits?

Please call our Member Service Call Center at 1-800-464-4000 (TTY,

1-800-777-1370). Member Service representatives can give you information about Health Plan–related topics such as facilities, Kaiser Permanente ID cards, eligibility, enrollment, copayments, coinsurance, and other services. You can also refer to your Disclosure Form, or your Evidence of Coverage,

which gives details about the terms and conditions of your coverage. Please ask your group benefits administrator for a copy.

G

etting started

Still have questions?

Please give us a call at our Member Service Call Center at 1-800-464-4000.Our representatives are available from 7 a.m. to 7 p.m., seven days

a week. 7

6

Sprain something snowboarding? Banged up while biking? In many areas, we have 24-hour advice nurses who can help assess symptoms and direct you to an appropriate place for treatment.

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In today’s hectic world, you probably already have too many places to go.

Wouldn’t it be great if you could take care of most of your family’s health care needs in one place? With Kaiser Permanente, you can.

With more than 150 facilities in our Northern and Southern California regions, you’ll typically be able to get the health care you need at a location that’s convenient for you—close to home or work. Many of our facilities offer primary care, select specialty care, lab, X-ray, and pharmacy, so you can often take care of several needs at one location, in one trip.

Your Guidebook to Kaiser Permanente Services (Your Guidebook)includes a detailed list of Plan medical centers and medical offices in your area. It explains how to use our services and make appointments, and includes a telephone directory for appointments and advice. We’ll mail Your Guidebook

to you when you join. In the meantime, take a look at the following listings to find the Kaiser Permanente facilities near you.

When you join Kaiser Permanente, you are enrolling in one of two regions (Northern California or Southern California), which we call your home region. The coverage information in your Disclosure Form or Evidence of Coverage (EOC)applies when you obtain care in your home region. When you visit the other California region, you may receive care as a visiting member. Please see your EOCfor details.

The information in this brochure is updated once a year. The availability of physicians, hospitals, providers, and services may change from time to time without notice.

G

etting care close

to home or work

24 29 Santa Rosa Rohnert Park Napa Davis Sacramento Vallejo Vacaville Fairfield Hayward Fremont San Rafael San Francisco Santa Clara Stockton Oakland Martinez Berkeley Alameda San Bruno Antioch Walnut Creek Pleasanton Livermore Modesto PattersonTurlock Pacific Ocean 5 580 85 237 84 92 37 17 880 680 580 280 80 4 4 5 99 99 5 505 50 80 80 80 101 101 1 Stinson Beach

Northern California

◆

Medical centers ●Medical offices

▲

Other facilities

Map not to scale

Oakhurst Fresno 41 49 99 First Street Clovis To Selma 168 180 41

Northern California

page

Capital/Sacramento Service Area . . . 10

Central California Service Area . . . 11

East Bay Service Area . . . 13

Golden Gate Service Area. . . 14

North East Bay Service Area. . . 15

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11 10 Roseville Roseville Sacramento Rancho Cordova Fair Oaks Folsom Davis South Sacramento Elk Grove Point West 50 5 ₈₀ 80 80 99 113 5 99

Northern California

Capital/Sacramento

Service Area

◆

▲

Other facilities

◆ _{Roseville Medical Center}

1600 Eureka Rd. Roseville, CA 95661

◆ _{Sacramento Medical Center}

2025 Morse Ave. Sacramento, CA 95825 ◆ South Sacramento Medical Center 6600 Bruceville Rd. Sacramento, CA 95823

● _{Davis Medical Offices}

1955 Cowell Blvd. Davis, CA 95616

● _{Elk Grove Medical Offices}

9201 Big Horn Blvd. Elk Grove, CA 95758

● _{Fair Oaks Medical Offices}

2345 Fair Oaks Blvd. Sacramento, CA 95825

●Folsom Medical Offices 2155 Iron Point Rd. Folsom, CA 95630

●_{Point West Medical Offices}

1650 Response Rd. Sacramento, CA 95815 ●_{Rancho Cordova} Medical Offices 10725 International Dr. Rancho Cordova, CA 95670

●_{Roseville Medical Offices–}

Riverside

1001 Riverside Ave. Roseville, CA 95678

Roseville (916) 784-4050 South Sacramento (916) 688-2106 Sacramento (916) 973-5243

Primary Care advice and appointments

Map not to scale

Stockton Manteca Oakdale Riverbank Modesto Ceres Patterson _Turlock Hughson Escalon Ripon Dameron Hospital 5 5 99 4 580 205 99

†_{Contracted Plan medical offices provide physician and/or outpatient services.}

‡_{Contracted Plan facilities provide selected inpatient and/or outpatient hospital and emergency services.}

Northern California

Central California

Service Area

◆

▲

Other facilities

Fresno and Oakhurst

◆ _{Fresno Medical Center}

7300 N. Fresno St. Fresno, CA 93720

●_{Clovis Medical Offices}

2071 Herndon Ave. Clovis, CA 93611

●_{First Street Medical Offices}

4785 N. First St. Fresno, CA 93726

●Oakhurst Medical Offices 40595 Westlake Dr. Oakhurst, CA 93644

●_{Selma Medical Offices}

2651 Highland Ave. Selma, CA 93662

Stanislaus County

Ceres/Hughson

● _{Kerry Evnin, MD}† 3641 Mitchell Rd., Suite H Ceres, CA 95307

● _{Stanislaus Health Services}

Agency/Scenic Faculty Medical Group†

Ceres Medical Office

3109 E. Whitmore Ave. Ceres, CA 95307

Hughson Medical Office

2412 Third St., Suite B Hughson, CA 95326

Escalon/Ripon

●_{Darryl Dutter, MD}† Kent Hufford, MD† 150 Vera Ave. Ripon, CA 95366 ●_{Bob Peterson, MD} 26617 E. Highway 120 Escalon, CA 95320

Modesto

◆ Stanislaus Surgical Hospital†

1421 Oakdale Rd. Modesto, CA 95355

Fresno (559) 448-4555 Stockton (209) 476-2080 Modesto 1-877-300-7228

Oakhurst Fresno 41 49 99 First Street Clovis To Selma 168 180 41 ● _{Edward Auen, MD}† 1431 McHenry Ave. Modesto, CA 95350

●_{Bangs Avenue Medical Offices}

4125 Bangs Ave. Modesto, CA 95356

●_{Cornerstone Family Practice}

Medical Group†

1444 Florida Ave., Suite 202 Modesto, CA 95350

●_{Dale Road Medical Offices}

3800 Dale Rd. Modesto, CA 95356

●_{Gervacio Diaz, MD}†

●_{Downey Park Family Practice}

Medical Group†

1213 Coffee Rd. Suites A and B Modesto, CA 95355

●_{John Duong, MD}†

1429 College Ave., Suite H Modesto, CA 95350

Map not to scale Map not to scale

(continues)

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13

Northern California

Central California

Service Area

◆

▲

Other facilities

Modesto (continued)

● _{Family Health Care}

Medical Group†

1320 Celeste Dr. Modesto, CA 95355

● _{McHenry Medical Group}†

● _{Standiford Medical Offices}

1320 Standiford Ave. Modesto, CA 95350

● _{Stanislaus Health Services}

Agency/Scenic Faculty Medical Group†

Family Practice Center

900 Scenic Dr. Modesto, CA 95350

McHenry Medical Office

2501 McHenry Ave., Suite E Modesto, CA 95350

Medical Arts Building

700 17th St.

Modesto, CA 95354

Paradise Medical Office†

401 E. Paradise Rd. Modesto, CA 95351

● _{Valley Oak Pediatrics}†

1325 Melrose Ave. Modesto, CA 95350

▲Kaiser Permanente Pharmacy and Laboratory Center 1625 “I” St. Modesto, CA 95354

Oakdale/Waterford

● _{David Olson, MD}† Elaine Madayag, MD† 232 W. “F” St. Oakdale, CA 95361

Patterson

●_{First Care Medical Center}

821 “E” St. Patterson, CA 95363 ● _{Peter LaTorre, MD}† 101 N. 3rd St. Patterson, CA 95363

Riverbank

●_{Robert Lynch, MD}† 3309 Sierra Ave. Riverbank, CA 95367

Turlock

◆ _{Emanuel Medical Center}‡

825 Delbon Ave. Turlock, CA 95382 ● _{Rodney Avila, DO}† 2101 Geer Rd. Turlock, CA 95382 ● _{Jagmohan Bhinder, MD}† 1860 Colorado Ave. Turlock, CA 95382 ●_{Maryam Esho, MD}† 1729 N. Olive Ave. Turlock, CA 95382 ●_{Nirbhai Hundal, MD}†

711 E. Hawkeye Ave., Suite 3 Turlock, CA 95380 ●_{Puliadi Kumar, MD}† 1100 Delbon Ave. Turlock, CA 95382 ●_{Turlock Pediatric} Medical Group 1100 Delbon Ave. Turlock, CA 95382

●_{Stanislaus Health Services}

Agency/Scenic Faculty Medical Group†

Turlock Medical Office

800 Delbon Ave., Suite A Turlock, CA 95382

Stockton/Manteca

◆ Dameron Hospital‡

525 W. Acacia St. Stockton, CA 95203

●Manteca Medical Offices 1721 W. Yosemite Ave. Manteca, CA 95337

● _{Stockton Medical Offices}

7373 West Ln. Stockton, CA 95210

Fresno (559) 448-4555 Stockton (209) 476-2080 Modesto 1-877-300-7228

Oakland Alameda San Francisco Bay Oakland CDRP Concord Walnut Creek Lafayette Redwood City San Mateo Richmond San Pablo Bay Alta Bates Fremont Hayward Union City Berkeley Hearing Center 80 80 680 780 680 580 580 580 880 280 880 13 92 84 84 85 24 4 101 101

*Inpatient gynecological services and hospital services for pregnant women.

Northern California

East Bay

Service Area

◆

▲

Other facilities

◆ _{Alta Bates Medical Center*}

2450 Ashby Ave. Berkeley, CA 94705

◆ _{Fremont Medical Center}

39400 Paseo Padre Pkwy. Fremont, CA 94538

◆ Hayward Medical Center 27400 Hesperian Blvd. Hayward, CA 94545

◆ Oakland Medical Center 280 W. MacArthur Blvd. Oakland, CA 94611

◆ Richmond Medical Center 901 Nevin Ave.

Richmond, CA 94801

●_{Alameda Medical Offices}

2417 Central Ave. Alameda, CA 94501

●_{Union City Medical Offices}

3553 Whipple Rd. Union City, CA 94587 ▲Chemical Dependency Recovery Program (CDRP) 969 Broadway Oakland, CA 94607 ▲Hearing Center 2923 Webster St., Suite 201 Oakland, CA 94609 Fremont/Hayward (510) 675-4010 Richmond (510) 307-1555 Oakland (510) 752-1190

Map not to scale

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15 14 Stinson Beach San Rafael Point Reyes Petaluma Rohnert Park Santa Rosa

Bolinas Family Practice

South San Francisco San Francisco San Bruno Richmond Oakland San Francisco Bay San Pablo Bay Bayhill CDRP Novato Occupational Health Services Downtown San Rafael West Marin San Bruno Psychiatry Offices Chronic Pain Hearing Center Pacific Ocean Coastal Health Alliance 1 12 116 121 121 37 29 80 80 380 280 580 101 101 101 101

Northern California

Golden Gate

Service Area

◆

▲

Other facilities

◆ _{San Francisco Medical Center}

2425 Geary Blvd.

San Francisco, CA 94115

◆ San Rafael Medical Center 99 Montecillo Rd.

San Rafael, CA 94903

◆ Santa Rosa Medical Center 401 Bicentennial Way Santa Rosa, CA 95403

◆ South San Francisco Medical Center 1200 El Camino Real South San Francisco, CA 94080

●_{Bayhill Medical Offices}

801 Traeger Ave. San Bruno, CA 94066

●_{Downtown San Rafael}

Medical Offices–Third St. 1033 Third St.

●_{Downtown San Rafael}

Medical Offices–Fifth Ave. 1540 Fifth Ave.

●_{Novato Medical Offices}

97 San Marin Dr. Novato, CA 94945

Novato (415) 899-7412 San Francisco (415) 833-2200 Santa Rosa (707) 571-4044 Petaluma (707) 765-3960 San Rafael (415) 444-2940 South San Francisco (650) 742-2100 Primary Care advice and appointments

Map not to scale

●Petaluma Medical Offices 3900 Lakeville Hwy. Petaluma, CA 94954

●_{Rohnert Park Medical Offices}

5900 State Farm Dr. Rohnert Park, CA 94928

●_{San Bruno Medical Offices}

901 El Camino Rd. San Bruno, CA 94066 ▲Chemical Dependency Recovery Program (CDRP) 1201 Fillmore St. San Francisco, CA 94115 ▲Hearing Center

3333 Mendocino Ave., Ste. 240 Santa Rosa, CA 95403

▲Occupational Health Services 601 Van Ness Ave.

Opera Plaza, Mezzanine Ste. 2008

San Francisco, CA 94102

▲Chronic Pain, Endocrinology, and Neurology Departments 3559 Round Barn Blvd., Ste. A, B Santa Rosa, CA 95403

▲Psychiatry Offices

3554 Round Barn Blvd., Ste. 100 Santa Rosa, CA 95403

West Marin/Coastal Health Alliance

●_{Bolinas Family Practice}†

7 Wharf Rd. Bolinas, CA 94924

●_{Point Reyes Medical Clinic}†

3 Sixth St.

Point Reyes Station, CA 94956

●_{Stinson Beach Medical Center}†

3419 State Route 1 Stinson Beach, CA 94970

●_{West Marin Medical Center}†

11150 State Route 1

▲West Marin Pharmacy

11 Fourth St.

580 880 680 580 580 780 680 505 80 80 80 24 4 12 12 29 37 4 242 121 101 Fairfield Vacaville Napa Vallejo Antioch-Delta Fair Antioch-Deer Valley Concord Benicia Martinez Richmond Berkeley Oakland Walnut Creek Pleasanton Livermore Park Shadelands Mt. Diablo San Pablo Bay

‡ _{Contracted Plan facilities provide selected inpatient and/or outpatient hospital and emergency services.}

Northern California

North East Bay

Service Area

◆

▲

Other facilities

◆ Mt. Diablo Medical Center‡

2540 East St.

Concord, CA 94524

◆ Vallejo Medical Center 975 Sereno Dr.

Vallejo, CA 94589

◆ _{Walnut Creek Medical Center}

1425 S. Main St. Walnut Creek, CA 94596 ● _{Antioch–Deer Valley} Medical Offices 5601 Deer Valley Rd. Antioch, CA 94531 ● _{Antioch–Delta Fair} Medical Offices 3400 Delta Fair Blvd. Antioch, CA 94509

● _{Fairfield Medical Offices}

1550 Gateway Blvd. Fairfield, CA 94533

● Livermore Medical Offices 3000 Las Positas Rd. Livermore, CA 94551

●_{Martinez Medical Offices}

200 Muir Rd. Martinez, CA 94553

Antioch-Delta Fair Livermore (925) 243-2700 Vacaville (770) 453-5502 (925) 779-5090 Martinez (925) 372-1999 Vallejo (707) 651-1025 Antioch-Deer Valley Napa (707) 258-2166 Walnut Creek (925) 295-4070

(925) 813-3100 Park Shadelands (925) 906-2040 Fairfield (707) 427-4025 Pleasanton (925) 847-5050 Primary Care advice and appointments

Map not to scale

●_{Napa Medical Offices}

3285 Claremont Way Napa, CA 94558 ●_{Park Shadelands} Medical Offices 320 Lennon Ln. Walnut Creek, CA 94598

●_{Pleasanton Medical Offices}

7601 Stoneridge Dr. Pleasanton, CA 94588

●_{Vacaville Medical Offices}

3700 Vaca Valley Pkwy. Vacaville, CA 95688

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17 16

Southern California

◆

▲

Other facilities

Ventura

Los Angeles Riverside

Temecula San Bernardino Pasadena Lancaster Panorama City Anaheim San Juan Capistrano Thousand Oaks San Diego Palm Springs Joshua Tree Indio Bakersfield Victorville Pacific Ocean 5 5 5 5 5 8 15 15 210 15 40 10 10 58 14 30 14 99 33 118 119 405 101 101 395 33 126

Map not to scale 237 Palo Alto Portola Valley Sunnyvale San Jose Gilroy Campbell Santa Clara Redwood City Fremont Milpitas Mountain View Marina Playa Santa Teresa 280 280 880 680 17 35 85 G3 84 82 85 101 101 101

Northern California

South Bay

Service Area

◆

▲

Other facilities

◆ Redwood City Medical Center 1150 Veterans Blvd.

Redwood City, CA 94063

◆ Santa Clara Medical Center 900 Kiely Blvd.

Santa Clara, CA 95051

◆ _{Santa Teresa Medical Center}

250 Hospital Pkwy. San Jose, CA 95119

● _{Campbell Medical Offices}

220 E. Hacienda Ave. Campbell, CA 95008

● _{Gilroy Medical Offices}

7520 Arroyo Circle Gilroy, CA 95020

●_{Marina Playa Medical Offices}

1333 Lawrence Expwy. Santa Clara, CA 95051

●_{Milpitas Medical Offices}

770 E. Calaveras Blvd. Milpitas, CA 95035 ●_{Mountain View} Medical Offices 555 Castro St. Mountain View, CA 94041

Map not to scale

Southern California

page

Coachella Valley Service Area . . . 18

Inland Empire Service Area. . . 19

Kern County Service Area . . . 20

Metropolitan Los Angeles Service Area . . . 21

Tri-Central Service Area . . . 22

Orange County Service Area . . . 23

San Diego County Service Area . . . 24

Valleys Service Area . . . 25

Western Ventura County Service Area . . . 26 Campbell/Marina Playa/ Milpitas (408) 945-2933 Santa Teresa/

Santa Clara (408) 236-6440 Mountain View (650) 903-3020 San Jose (408) 362-4740 Gilroy (408) 848-4095 Redwood City (650) 299-2015

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19 18

Polk StreetVan Buren

Temecula Valley Canyon Crest Loma Linda Colton Ontario Chino Indian Hill San Bernardino San Bernardino Mental Health Montclair Rancho Cucamonga High Desert Moreno Valley Magnolia Village Riverside Fontana Mental Health Corona 215 210 215 15 15 10 10 91 60 60 30 30 57 Laurel

Southern California

Inland Empire

Service Area

◆

▲

Other facilities

Fontana area

◆ Fontana Medical Center 9961 Sierra Ave.

Fontana, CA 92335

● _{Chino Medical Offices}

11911 Central Ave. Chino, CA 91710

● _{Colton Medical Offices}

789 S. Cooley Dr. Colton, CA 92324

● _{High Desert Medical Offices}

14011 Park Ave. Victorville, CA 92392

● _{Indian Hill Medical Offices}

250 W. San Jose St. Claremont, CA 91711

● _{Laurel Medical Offices}

10787 Laurel St.

Rancho Cucamonga, CA 91730

● _{Loma Linda Medical Offices}

25828 Redlands Blvd. Redlands, CA 92373

● _{Ontario Medical Offices}

1025 W. “I” St. Ontario, CA 91762 ● _{Rancho Cucamonga} Medical Offices 10850 Arrow Rte. Rancho Cucamonga, CA 91730 ● _{San Bernardino} Medical Offices 1717 Date Pl. San Bernardino, CA 92404 ▲Fontana Mental Health Offices 9310 Sierra Ave. Fontana, CA 92335 ▲Montclair Mental Health Offices 5330 San Bernardino St. Montclair, CA 91763

▲San Bernardino Mental Health Offices

325 Hospitality Ln., Suite 312 San Bernardino, CA 92408

Riverside area

◆ Riverside Medical Center 10800 Magnolia Ave. Riverside, CA 92505

● Corona Medical Offices 2055 Kellogg Ave. Corona, CA 92879

● _{Moreno Valley Medical Offices}

12815 Heacock St. Moreno Valley, CA 92553 ● _{Temecula Valley} Medical Offices 36450 Inland Valley Dr. Wildomar, CA 92595

▲Canyon Crest Mental Health Offices 5225 Canyon Crest Dr. Building 100, Suite 103 Riverside, CA 92507 ▲Magnolia Village 10917 Magnolia Ave. Riverside, CA 92505

▲Polk Street Medical Offices 10689 Magnolia Ave.

Riverside, CA 92505

▲Van Buren Medical Offices 3951 Van Buren Blvd. Riverside, CA 92503

Fontana (909) 427-3910 Riverside (909) 353-2001

Primary Care advice and appointments Map not to scale

North Palm Springs

Palm Springs Rancho Mirage Thousand Palms Indio La Quinta Indian Wells JFK Memorial Hospital Palm Desert Cathedral City Desert Regional Desert Medical Immediate Care Member Services Desert Medical Immediate Care Eisenhower

Medical Center Kerrigan Family _{Medical Urgent Care}

Joshua Tree Yucca Valley Hi-Desert Medical Center Avalon Urgent Care Coachella 62 111 247 111 74 86 10 10

‡_{Contracted Plan facilities provide selected inpatient and/or outpatient hospital and emergency services.} §_{Affiliated facilities that provide urgent care services.}

Southern California

Coachella Valley

Service Area

◆

▲

Other facilities

◆ _{Desert Regional}

Medical Center‡

1150 N. Indian Canyon Dr. Palm Springs, CA 92262

◆ Eisenhower Medical Center‡

39000 Bob Hope Dr. Rancho Mirage, CA 92270

◆ Hi-Desert Medical Center‡

6601 White Feather Rd. Joshua Tree, CA 92252 ◆ John F. Kennedy Memorial Hospital‡ 47111 Monroe St. Indio, CA 92201

▲Avalon Urgent Care§

58471 Twentynine Palms Hwy. Suite 303

Yucca Valley, CA 92284

▲Desert Medical Group Immediate Care, Bermuda Dunes§

41120 Washington St. Suite 200

Bermuda Dunes, CA 92201

▲Desert Medical Group

Immediate Care, Palm Springs§

275 N. El Cielo Rd. Palm Springs, CA 92262

▲Kerrigan Family Medical Urgent Care§

42575 Washington St. Palm Desert, CA 92260

▲Kaiser Permanente Member Services

700 E. Tahquitz Canyon Way Suite D

Palm Springs, CA 92262

Indio (760) 775-8111 Palm Springs (760) 323-6251 Joshua Tree (760) 366-3711 Rancho Mirage (760) 773-1221

Map not to scale

Primary Care advice/appointment phone numbers for Coachella Valley:

Members assigned to affiliated providers in Coachella Valley should call the number on their paper wallet card. Otherwise, call the numbers listed below.

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21 20 Cudahy Rosecrans Brookshire West Covina Behavioral Health Baldwin Park Whittier B llfl Imperial Montebello San 60 Glendale Los Angeles West Los Angeles

Health Education

Optix Vision Pasadena

East Los Angeles

Inglewood Culver Marina Playa Vista Mental Health Center Pacific Ocean 405 105 110 605 710 210 210 10 1 5 5 134 101 101 90

Southern California

Metropolitan Los Angeles

Service Area

◆

▲

Other facilities

Los Angeles

◆ Los Angeles Medical Center 1526 N. Edgemont St.

Los Angeles, CA 90027

● East Los Angeles Medical Offices 5119 Pomona Blvd. Los Angeles, CA 90022

● _{Glendale Medical Offices}

444 W. Glenoaks Blvd. Glendale, CA 91202

● _{Pasadena Medical Offices}

450 N. Lake Ave. Pasadena, CA 91101

▲Mental Health Center 765 W. College St. Los Angeles, CA 90012

▲Optix Vision Services 1055 E. Colorado Blvd. Pasadena, CA 91106

West Los Angeles

◆ West Los Angeles

Medical Center 6041 Cadillac Ave. Los Angeles, CA 90034

● _{Culver Marina Medical Offices}

12001 W. Washington Blvd. Los Angeles, CA 90066

● _{Inglewood Medical Offices}

110 N. La Brea Ave. Inglewood, CA 90301

● _{Playa Vista Medical Offices}

5620 Mesmer Ave. Culver City, CA 90230

▲Health Education and Psychiatry Offices 5105 W. Goldleaf Circle Los Angeles, CA 90056

Los Angeles (323) 783-4011 Los Angeles/West Los Angeles 1-800-954-8000 West Los Angeles (323) 857-2000

Primary Care advice Primary Care appointments Map not to scale

Lamont

Arvin

Mercy Southwest

Ming Administrative Offices Mercy Stockdale East Hills Behavioral Health Bakersfield Memorial Physicians Plaza Central Shafter Oildale Memorial Center Bakersfield 58 58 99 99 65 43 178 184 119 5 5 166

Southern California

Kern County

Service Area

◆

▲

Other facilities

◆ _Bakersfield Memorial Hospital‡ 420 34th St. Bakersfield, CA 93301 ◆ _{Mercy Hospital}‡ 2215 Truxtun Ave. Bakersfield, CA 93301

◆ _{Mercy Southwest Hospital}‡

300 Old River Rd. Bakersfield, CA 93311

● _{Central Medical Offices}

3733 San Dimas St. Bakersfield, CA 93301

● _{East Hills Medical Offices}

3700 Mall View Rd. Bakersfield, CA 93306

● Ming Medical Offices 8800 Ming Ave. Bakersfield, CA 93311

● _{Stockdale Medical Offices}

3501 Stockdale Hwy. Bakersfield, CA 93309 ▲Bakersfield Administrative Offices 5055 California Ave. Bakersfield, CA 93309

▲Behavioral Health Offices 4900 California Ave. Tower A, Suite 200 Bakersfield, CA 93309 ▲Memorial Center‡ 5201 White Ln. Bakersfield, CA 93309 ▲Physicians Plaza Medical Offices 2000 and 4000 Physicians Blvd. Bakersfield, CA 93301 Kern County 1-800-353-5400 or (661) 328-9831

Map not to scale

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23 22 Anaheim Euclid Lakeview Cobblestone Barcelona East Street Irvine Brea Garden

Grove Rehab _Pavilion Health Pavilion Huntington Beach La Palma Tustin–Santa Ana Yorba Linda Irvine West Anaheim Pacific Ocean 5 241 91 22 55 57 Harbor–MacArthur 5 605 710 405 Aliso Viejo Mission Viejo

San Juan Capistrano

73

Southern California

Orange County

Service Area

◆

▲

Other facilities

◆ Anaheim Medical Center 441 N. Lakeview Ave. Anaheim, CA 92807

◆ Irvine Regional Hospital‡

16200 Sand Canyon Ave. Irvine, CA 92618

◆ _{West Anaheim}

Medical Center‡

3033 W. Orange Ave. Anaheim, CA 92804

● _{Aliso Viejo Medical Offices}

24502 Pacific Park Dr. Aliso Viejo, CA 92656

● _{Brea Medical Offices}

1900 E. Lambert Rd. Brea, CA 92821

● _{Euclid Medical Offices}

1188 N. Euclid St. Anaheim, CA 92801

● _{Garden Grove Medical Offices}

12100 Euclid St. Garden Grove, CA 92840 ● _{Harbor–MacArthur Medical} Offices 3401 S. Harbor Blvd. Santa Ana, CA 92704 ● _{Huntington Beach} Medical Offices 18081 Beach Blvd. Huntington Beach, CA 92648

● _{Irvine Medical Offices}

6 Willard

Irvine, CA 92604

● _{La Palma Medical Offices}

5 Centerpointe Dr. La Palma, CA 90623

● _{Lakeview Medical Offices}

411 N. Lakeview Ave. Anaheim, CA 92807

● Mission Viejo Medical Offices 23781 Maquina Ave.

Mission Viejo, CA 92691

● _{San Juan Capistrano} Medical Offices

30400 Camino Capistrano San Juan Capistrano, CA 92675

● _{Tustin–Santa Ana} Medical Offices 1900 E. 4th St. Santa Ana, CA 92701

● _{West Anaheim Medical Plaza}

3010 W. Orange Ave. Anaheim, CA 92804

● _{Yorba Linda Medical Offices}

22550 E. Savi Ranch Pkwy. Yorba Linda, CA 92887 ▲Barcelona Administrative Offices 1707 Barcelona Circle Placentia, CA 92670 ▲Cobblestone Plaza 2001-D and 2031 Orangethorpe Ave. Placentia, CA 92870 ▲East Street Administrative Offices 1011 S. East St. Anaheim, CA 92805 ▲Health Pavilion 200 N. Lewis St. Orange, CA 92868 ▲Rehabilitation Pavilion 4201 W. Chapman Ave. Orange, CA 92868 Orange County 1-888-988-2800

Map not to scale

Long Beach South Bay Carson Lomita Gardena Torrance Pacific Ocean 5 405 605 710 110 91

Southern California

Tri-Central

Service Area

◆

▲

Other facilities

Baldwin Park

◆ Baldwin Park Medical Center 1011 Baldwin Park Blvd. Baldwin Park, CA 91706

● _{Montebello Medical Offices}

1550 Town Center Dr. Montebello, CA 90640

● San Dimas Medical Offices 1255 W. Arrow Hwy. San Dimas, CA 91773

● _{West Covina Medical Offices}

1249 Sunset Ave. West Covina, CA 91790

▲West Covina Behavioral Health Offices

1511 and 1539 W. Garvey Ave., N. West Covina, CA 91790

Bellflower area

◆ Bellflower Medical Center 9400 E. Rosecrans Ave. Bellflower, CA 90706

● _{Cudahy Medical Offices}

7825 Atlantic Ave. Cudahy, CA 90201

● _{Imperial Medical Offices}

9449 E. Imperial Hwy. Downey, CA 90242

● _{Whittier Medical Offices}

12470 Whittier Blvd. Whittier, CA 90602 ▲Bellflower Satellite Medical Offices 14371 Clark Ave. Bellflower, CA 90706

▲Brookshire Medical Offices 11525 Brookshire Ave. Downey, CA 90241

▲Imperial Satellite Offices 12200 Bellflower Blvd. Downey, CA 90242

▲Rosecrans Medical Offices 9333 E. Rosecrans Ave. Bellflower, CA 90706

South Bay

◆ South Bay Medical Center 25825 S. Vermont Ave. Harbor City, CA 90710

● _{Gardena Medical Offices}

15446 S. Western Ave. Gardena, CA 90249

● Long Beach Medical Offices 3900 E. Pacific Coast Hwy. Long Beach, CA 90804

▲Carson Medical Offices 23621 S. Main St. Carson, CA 90745

▲Lomita Medical Offices 2081 Palos Verdes Dr. N. Lomita, CA 90717

▲Torrance Pharmacy 4735 Torrance Blvd. Torrance, CA 90503

Baldwin Park (626) 851-1011 South Bay (310) 325-5111 Baldwin Park/South Bay 1-800-823-2020

Bellflower (562) 461-3000 Bellflower 1-800-823-4040

Primary Care advice Primary Care appointments

Map not to scale 210 Optix Vision Pasadena Glendale os Angeles Health Education East Los Angeles

d arina ya Vista Mental Health Center 405 5 91 57 60 57 Cudahy Rosecrans Brookshire Imperial Montebello West Covina Behavioral Health West Covina San Dimas Baldwin Park Whittier Bellflower 605 710 210 10 10 5 210 134 110 105 101

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25 24 Palmdale/ Antelope Valley Northridge Fillmore Santa Paula Camarillo West Ventura Urgent Care

Oxnard Airport Urgent Care

Santa Rosa Walk-In St. John‘s Pharmacy Pharmacy Member Services Northridge Pharmacy Erwin Balboa Plaza Thousand Oaks Thousand Oaks II Lancaster/Antelope Valley Lancaster Community Hospital

Antelope Valley Hospital 20th Street Santa Clarita Woodland Hills Panorama City Sherman Terrace Buenaventura–Oxnard

Community Memorial Hospital

CMH-Med Care Buenaventura–Ventura Simi Valley Pacific Ocean San Fernando Valley Executive Plaza 5 5 405 210 134 232 170 118 118 126 150 110 27 14 23 33 1 101 101 101

Southern California

Valleys

Service Area

◆

▲

Other facilities

Antelope Valley

◆ Antelope Valley Hospital‡

1600 W. Avenue J Lancaster, CA 93534 ◆ Lancaster Community Hospital‡ 43830 N. 10th St. W. Lancaster, CA 93534 ● _{Lancaster/Antelope Valley} Medical Offices 43112 N. 15th St. W. Lancaster, CA 93534 ● _{Palmdale/Antelope Valley} Medical Offices 4502 E. Avenue S Palmdale, CA 93552

▲20th Street Medical Offices 44444 20th St. W. Lancaster, CA 93534

Conejo Valley

● _{Thousand Oaks} Medical Offices 365 E. Hillcrest Dr. Thousand Oaks, CA 91360 ● Thousand Oaks II Medical Offices 145 Hodencamp Rd. Thousand Oaks, CA 91360

San Fernando Valley

◆ _{Panorama City Medical Center}

13652 Cantara St.

Panorama City, CA 91402

◆ _{Woodland Hills Medical Center}

5601 De Soto Ave.

Woodland Hills, CA 91365

● _{Erwin Street Medical Offices}

21263 Erwin St. Woodland Hills, CA 91367 ▲Balboa Plaza Administrative Offices 10605 Balboa Blvd., Suite 330 Granada Hills, CA 91344 ▲Northridge Pharmacy Porter Ranch Courtyard 19300 Rinaldi St., Suite I Northridge, CA 91326 ▲Sherman Terrace Medical Offices 18040 Sherman Way Reseda, CA 91335

Santa Clarita Valley

● _{Santa Clarita Medical Offices}

27107 Tourney Rd. Santa Clarita, CA 91355

▲Santa Clarita Executive Plaza 27201 Tourney Rd.

Santa Clarita, CA 91355

Simi Valley

● _{Simi Valley Medical Offices}

3900 Alamo St.

Simi Valley, CA 93063

Antelope Valley/Panorama City/Santa Clarita Valley 1-888-778-5000 Simi Valley/Thousand Oaks/Woodland Hills 1-888-515-3500

Map not to scale

Escondido Rancho Bernardo Carlsbad La Mesa EastLake Bonita San Diego Blood Donor Center Point Loma Mission Bay Vista San Diego Mission Road Vandever Otay Lakes Clairemont Mesa Positive Choice Bostonia San Marcos Otay Mesa Palomar El Cajon Outpatient Surgery Pacific Ocean 78 67 94 94 163 54 78 El Cajon Rancho San Diego 5 5 8 8 805 805 15

Southern California

San Diego County

Service Area

◆

▲

Other facilities

◆ _{Palomar Medical Center}‡

555 E. Valley Pkwy. Escondido, CA 92025

◆ San Diego Medical Center/ Kaiser Foundation Hospital 4647 Zion Ave.

San Diego, CA 92120

● _{Bonita Medical Offices}

3955 Bonita Rd. Bonita, CA 91902

● Bostonia Medical Offices 1630 E. Main St.

El Cajon, CA 92021

● _{Carlsbad Medical Offices}

6860 Avenida Encinas Carlsbad, CA 92009 ● _{Clairemont Mesa} Medical Offices 7060 Clairemont Mesa Blvd. San Diego, CA 92111

● _{El Cajon Medical Offices}

250 Travelodge Dr. El Cajon, CA 92020

● _{Escondido Medical Offices}

732 N. Broadway St. Escondido, CA 92025

● _{La Mesa Medical Offices}

8010 Parkway Dr. La Mesa, CA 91942

● _{Mission Bay Medical Offices}

3033 Bunker Hill St. San Diego, CA 92109

● _{Otay Mesa Outpatient} Medical Center

4650 Palm Ave. San Diego, CA 92154

● Point Loma Medical Offices 3250 Fordham St. 3420 Kenyon St. 3250 Wing St. San Diego, CA 92110 ● _{Rancho Bernardo} Medical Offices 11939 Rancho Bernardo Rd. San Diego, CA 92128

● _{Rancho San Diego} Medical Offices 3875 Avocado Blvd. La Mesa, CA 91941

● _{San Marcos Medical Offices}

400 Craven Rd.

San Marcos, CA 92078

● _{Vandever Medical Offices}

4405 Vandever Ave. San Diego, CA 92120

● _{Vista Medical Offices}

780 Shadowridge Dr. Vista, CA 92083

▲Blood Donor Center 6511 Mission Gorge Rd. San Diego, CA 92120 ▲El Cajon Outpatient Surgery Center 203 Travelodge Dr. El Cajon, CA 92020

▲EastLake Medical Offices 990 Lane Ave.

Chula Vista, CA 91914

▲Otay Lakes Physical Therapy Offices 180 Otay Lakes Rd. Bonita, CA 91902 ▲Positive Choice Wellness Center 7035 Convoy Ct. San Diego, CA 92111

▲San Diego Mission Road 10990 and 10992

San Diego Mission Rd. San Diego, CA 92108

San Diego 1-800-290-5000

San Diego (619) 528-5700 emergency advice

Map not to scale

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27 26

Southern California

Western Ventura County

Service Area

◆

▲

Other facilities

Western Ventura County

(see map on page 25)

◆ _{Community Memorial} Hospital of San Buenaventura‡ 147 N. Brent St. Ventura, CA 93003 ◆ St. John’s Regional Medical Center‡ 1600 N. Rose Ave. Oxnard, CA 93030 ▲Buenaventura

Medical Group, Oxnard§

2200 E. Gonzales Rd. Oxnard, CA 93030

▲Buenaventura

Medical Group, Ventura§

888 S. Hill Rd. Ventura, CA 93003 ▲CMH-Med Care Medical Center§ 2921 S. Saviers Rd. Oxnard, CA 93033 ▲Kaiser Permanente Member Services 1901 N. Solar Dr. Suite 155 Oxnard, CA 93036

▲Kaiser Permanente Pharmacy Lombard Business Center 1851 Lombard St.

Suite 105

Oxnard, CA 93030

▲Kaiser Permanente Pharmacy Michael’s Plaza Shopping Center 4020 E. Main St.

Suite B-8

Ventura, CA 93003

▲Oxnard Airport Urgent Care Center§

1555 W. Fifth St. Suite 180

Oxnard, CA 93030

▲Santa Rosa Walk-In Medical Center§

4934 Verdugo Way Camarillo, CA 93012

▲West Ventura Urgent Care§

133 W. Santa Clara St. Ventura, CA 93001

Oxnard (805) 988-2663 Ventura (805) 652-5051

■ We‘re a nonprofit health plan,which means we use our members‘ dues to serve our members—not to pay shareholders. Our members‘ dues help us to improve the quality of care, build health care facilities, pay physicians, and expand care into new areas.

■ Kaiser Permanente physicians and researchers participate in more than 2,000 research studies each year. Research findings help our doctors stay at the forefront of medicine and provide you with care that is based on current clinical evidence.

■ Our Labor Management Partnership is the largest health care partnership of its kind in the United States.Kaiser Permanente and AFL-CIO unions established this partnership in 1997 to help us remain a leader in quality health care.

■ We’re recognized for quality. Kaiser Permanente earned overall ratings of Excellent in surveys by the National Committee for Quality Assurance (NCQA), the nation’s leading reviewer of health plan quality for consumers and businesses.* Excellent is the top rating granted by NCQA. Overall, we satisfied or surpassed the strict criteria that NCQA uses to evaluate health care in such areas as preventive measures, physician credentialing, member services, and improvements in care delivery.

* Commercial HMO and Medicare-contracted product lines.

Northern California: April 2003; Southern California: May 2002.

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28

Use our Web site to manage your health care

needs,

24 hours a day, from the convenience of

your own computer. Our secure site has a wide

variety of features and services—with no ads

or sponsorships.

Here’s what you can do:

www.kaiserpermanente.org

A

t your service…

■

Request routine appointments

■

Order prescription refills

■

Send a pharmacist a question

■

Find health education

courses near you

■

Research drug and health topics

■

Use online message boards

■

Locate facilities and services

■

Order a new ID card