Job Title: Account Manager Function: Group Operations
Department: Operations Location: Stavanger, Norway
Reports To: Sales & Business
Development Manager
Responsible For: Field Personnel
Reporting Structure:
Job Purpose:
To manage the day to day running of client account whilst maintaining and expanding existing client relationships to develop any potential new business opportunities with the client whilst always promoting a positive image of the organisation. This includes management of all commercial and contractual matters relating to the account.
Key Responsibilities: Overview:
The Account Manager is required to contribute and co-ordinate the TWMA onshore and offshore waste operations and services, related to the specific client with focus on (but not limited to):
• Delivery of consistently high quality of service delivery and continuous improvement to all client projects.
• Maintenance/development of all aspects of the client relationships, including contract requirements.
• Management of personnel and equipment resources allocated and aligned to service delivery requirements within the contract scope of work and the offshore team requirements.
Service/Business Delivery:
• Manage the efficient and effective delivery of client project and relationship requirements with focus on:
o Effectively liaising with the client to identify their specific and contractual requirements.
o Implementation of effective review processes to ensure that any changes are identified and actioned.
Sales & Business
Development
Manager
Account
Manager
Field Personnel
European
Operations
Manager
o Structured planning, scheduling and execution of personnel and equipment to meet client’s requirements with expected delivery to the highest standards.
o Commercial management of the projects to maximize return for the Company in line with contract.
o Effective reporting in line with Company procedures/formats to meet both internal and client requirements.
• Effectively manage resources (personnel/equipment) deployed to projects to optimize service uptime and performance:
o Manage effective liaison with Engineering and other functions to ensure proactive approach to equipment maintenance and repair to deliver optimized performance. • Manage the internal control of personnel and equipment movements and allocations ensuring
that all required systems are effectively maintained in real time.
• Maintain internal and external relationships to support the performance and delivery of the offshore team.
• Manage a process of continuous improvement to identify innovations and developments to enhance service delivery.
HSEQ:
• Responsibility for the implementation of robust HSEQ performance in line with the clients contract requirements, Group HSEQ policies and programs.
• Continually monitor and report the effectiveness of the HSEQ program and proactively identify and implement changes, as required.
• Communicate, manage and maintain high awareness level in respect of HSE targets and objectives. • Ensure compliance with all TWMA, client contract, job specific and regulatory procedures /
legislation.
• Proactively communicate any areas of concern or opportunities for improvement to the Group program.
Personnel:
• Lead, manage, develop and motivate a highly skilled, competent and effective operations team assigned to the respective project to deliver the Company service to the highest standard.
o Manage effective prioritisation and delegation within the team to deliver effective performance.
• Manage a culture of effective communication at all levels with clear objectives, deliverables and targets aligned to high standards of service delivery.
• Maintain an effective personnel management program including discipline/grievance issues and performance management according to policy in a timely manner.
• Optimize manning levels, in line with operational requirements and commercial considerations. • Deliver an effective performance management program to develop the capability of the team:
o Manage the delivery of the identified Training and Competency for your respective project team in line with identified requirements or development plans (in conjunction with HR/Training).
o Liaise with company management team ensuring an efficient level of service is maintained throughout the Company’s operations.
• Liaise with the relevant Manager to ensure Engineering, Stores and Maintenance Departments support the requirements with regards to equipment requirements for all client projects.
o Ensure good operating practices are followed by all employees through effective communication, ensuring compliance with written procedures.
o Liaise with HR Department to ensure that all offshore personnel have the required documentation and certification to travel to offshore locations.
o
o Ensure all necessary bookings, approval and travel arrangements for onshore and offshore operations personnel to and from offshore and onshore locations are in place.
o Review and monitor all Field Assessments submitted from offshore operations staff. • Conduct pre- and post-job briefings with SLEs to ensure effective communication and expectations
are achieved. Client relationships:
• Manage and develop a lasting and successful client relationship with focus on:
o Achieving a strong, effective and professional relationships with client´s personnel.
o Ensuring clear understanding of all aspects of the client´s requirements, priorities and expectations and managing Company service delivery to meet or exceed these.
o Identifying opportunities to expand and develop the scope of work supplied to the client and establish and deliver a strategy to secure those opportunities.
• Ensure that the project team maintain up to date technical understanding of the Company’s equipment, service capability and procedures to sustain effective customer relationships at all levels.
Account Management (Contracts/Finance):
• Manage service/business delivery, commercial recovery, and customer relationship in line with contract.
• Effectively manage Accounts Receivable from customers in line with Company targets.
• Periodically review the financial performance of all projects, identify opportunities for improvement and manage an effective cost control culture to maximize profitability.
• Deliver accurate and timely actual and forecast information for operational and financial requirements/performance.
• Prepare such reports, as required, to meet internal management and external requirements. • Attend client morning rig calls to ensure first-hand support is readily available to the client and
that drilling plans are known and followed by our operational team.
• Attend and participate in meetings with client regarding all aspects of the work scope from initial planning through to end of well reporting.
• Daily monitoring of TWMA operational performance and initiate appropriate action, where necessary.
• Liaise with management team regularly regarding work scope and program.
• Develop an excellent understanding of TWMA product range and services, but also the companies and products with which they compete.
• Liaise with contracts and proposals department with regards to contractual queries and variations. • Draft well budget detailed cost estimates.
• Monitor client spend versus well budget and record any commercial anomalies before they occur, budget/AFE expires.
• Generate and submit weekly and monthly service tickets and ensure client approval. • Liaise with TWMA accounts for timely submittal of monthly or well end invoicing.
• Track and record ageing client invoices to follow to ensure Company DSO targets are met. • Liaise with purchasing and stores departments to ensure requisition and parts and available to
support the project. Technical:
• Coordinate with Senior Lead Engineers and Survey Engineer to review all survey installation reports.
• Assist technical department in formalising draft bill of materials (BOM) details to accompany installation survey reporting.
• Work closely with technical department to ensure the project installation survey reports are submitted to the client within the expected timeline.
• Effective Well Panning:
o Draft Operations Work Pack to Manager for approval.
o Draft Operations Plan calculating expected drill cuttings volumes in line with client drilling plan.
o Daily tracking and reporting of drill cuttings generation (S-Curve) demonstrating planned versus actual.
o Coordination of Start-up and Operating Plan. Sales & Business Development:
• Manage the development of current client relationships to deliver new business opportunities with focus on:
o Establishing a plan identifying strategy, targets and individual objectives.
o Managing the delivery of the plan through effective communications with client, relevant 3rd parties and Company personnel.
• Assist management in maintaining a clear and current understanding of the Norwegian offshore market and proactively contribute to developing new customer relationships in the market. • Assist in preparation of tenders and pre-qualification tenders, when required, utilising the data
from the operations to assist.
• Understand client requirements and develop and present solutions to them.
• Be proactive when attending meetings or talking to clients to ensure any opportunities are actioned.
• Assist Sales & Business Development, Tenders, Contracts and Proposals departments with equipment selection and method for tender and commercial packages ensuring maximum impact is achieved relative to the services we can offer.
• Market the company’s service through effective communications with clients, potential clients and personnel.
Skills and Experience:
Essential Preferred
Qualifications/Training • High School Education • Degree in relevant subject or Technical Vocational
Qualification • BOSIET
• IOSH Managing Safely Experience • Proven supervisory capability.
• Previous experience in an account management or project engineering role.
• Relevant field experience
Knowledge/Skills/
Competencies • Sound technical knowledge of Waste Management and Solids control technology and
process.
• Computer literate in Microsoft software packages (Excel; Word; Outlook: PowerPoint). • Rudimental understanding of
business process (e.g.
• Formal business or management training
Invoicing, procurement, logistics).
• Good presentation skills • Good communication skills Complying with Procedures:
• Ensure that all operations comply with the Company and Client operating policies and procedures. • Ensure that all operations comply with the Company Health and Safety policy.
• Be aware of company conditions of employment as detailed in the Employee Handbook.
• Liaise with the HR Department to assure compliance with current employment law legislation and contract of employment.
• Keep up to date with other current legislation, legal requirements and regulations that apply to the company.
Note: The duties described herein are intended as a guide only, and it should be understood that operational demands may at times necessitate that an employee performs duties not included in this description.
TWMA is committed to protecting the personal data of private individuals during our recruitment process. By submitting your application for the vacancy described above, you will be giving us personal information about yourself. Please refer to our Candidate Recruitment Policy which explains to you how we protect and treat your personal information and the rights you have. You can read the policy either by clicking on the ‘Candidate Recruitment Policy’ section at the bottom of the home page of our website or by requesting a copy of the policy from us.
