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This is how you use our Netbank

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BANK. ForsiKriNg. og DEg.

Bank. Forsikring. og deg.

This is how

you use our Netbank

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If you use our Netbank, your bank is never closed.

through the Netbank, you can do a number of banking transactions and access many banking services yourself at any time during the day or night.

Advantages and benefits of our Netbank

• It gives you a complete overview of your customer relationship with the Bank.

• You can pay bills and make transfers between your dif-ferent accounts when it suits you.

• It is easy to establish savings agreements, and to buy and sell shares and unit trust certificates.

• You can calculate yourself the price of, or buy new, or change existing non-life insurance.

• This enables you to communicate safely and securely with us at the Bank.

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1. In order to log onto the Netbank you click on “Logg inn” (Log on) in the light blue log-on box at the top left on our Internet pages

2. Type an 11-digit date of birth in the log-on box which appears on the screen. Click on “Gå videre” (Proceed

to the next step). You will now see a security

warn-ing. You have to click on “Ja” (Yes).

3. Type the security code and personal password in the box which appears. Click “oK”.

security code and personal password

In order to produce the security code, insert your Visa-card into the blue BankID Visa-card-reader and push the button at the bottom. Your personal password for BankID has been provided for you by the Bank. When you log on for the first time, you may change this to a password which you choose yourself.

Problems with logging on?

If you experience problems with logging on it may be because you do not have the correct version of Java installed on your computer. An updated version may be downloaded from www.java.com.

A more detailed description of how to download Java may be found on www.snn.no/bankid.

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Paying bills

When you want to pay bills, you choose ”Betale reg-ninger” (Paying bills) under the menu item, “betaling”

(Payment). Type the correct information in the payment

picture which appears.

For approval

When all information is in place, you press the button “Legg til godkjenning” (For approval). The payment then appears under “Betalinger til godkjenning”

(Pay-ments for approval). If you have to pay several bills, fill

in again the correct information in the payment picture at the top of the page, before you press “Legg til god-kjenning” (For approval). This payment will also then appear under “Betalinger til godkjenning” (Payments for

approval). When you have prepared all the bills to be

paid for approval, you must click on “Start godkjenning”

(start approval) at the bottom of the page.

Approval with BankiD

You will now see a box for BankID signing. Verify that the contents in the payment instructions are correct, before you tick off in the space called “Jeg har lest og forstått innholdet” (i have read and understood the

contents). Click on “Neste” (Next). You must now use

your card reader and card in order to get a new security code. Also add your BankID password. Remember to check that the recipient’s account number is correct before you approve the payment. Then click on “Signér”

(sign), and the payment is done.

Use the recipients’ register

We would recommend that you use the recipients register (mottaksregister) actively. You find this under the menu item “betaling” (Payments). In the recipients’ register you can put all regular recipients. By selecting pre-defined recipients, there is no risk of you writing in the wrong account number for the recipient in question.

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Transfer between your various own accounts

In order to transfer money between your various own accounts you select “Overfør mellom egne kontoer”

(transfer between own accounts) under the menu item

“Betaling” (Payments). Type in the correct information inside the picture which appears on the screen.

For approval

When you have selected the accounts from which payments are to be made and the accounts to which payments are to be made, the due date and the cor-rect amount, please click “Legg til godkjenning” (For

approval). The payment then goes into “Overføring til

godkjenning” (transfers for approval). If you are making several transfers, please type in the correct information again at the top of the page, before clicking “Legg til godkjenning” (For approval). This transfer too will be included under “Overføringer til godkjenning” (transfers

for approval). At the end, click on “Godkjenn overføring”

(Approve transfer) at the bottom of the page.

regular transfers between own accounts

If you want to make regular transfers between your vari-ous own accounts, for example a monthly transfer from your salary account to a budget account, you select the time interval in the pull-down menu for the area “Gjenta overføring?” (repeat transfer?). The transfer will then be made according to the desired time interval.

(No) (No) (Weekly) (Every second week) (Monthly) (Quarterly) (every half year) (annual)

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Both when you pay bills and when you make transfers between your various own accounts, you may decide to repeat the activity by selecting the desired time interval in the pull-down menu for “Gjenta betaling?” (repeat payment?) and “Gjenta overføring?” (Repeat transfer?) respectively. You find an overview/summary of all your regular payment agreements (standing orders) by selecting “betalingsavtaler” (Payment

agreements) under the menu item “betaling” (Payments).

giro Agreement and e-invoice

Under “betalingsavtaler” (Payment agreements) you will also find an overview/summary of ongoing Giro Agreements and e-Invoice Agreements, in addition to proposals for new Giro Agreements and e-Invoice Agreements. This is also where you change or delete a Giro Agreement or an e-Invoice Agree-ment.

You will also be given proposals for new Giro Agreements or e-Invoice Agreements when you pay a bill to a payment recipient who has such agreements. This makes it simple for you to start using automated payment solutions, which can help make your everyday life simpler. When you receive a new e-Invoice you are alerted to this at the top of the summary page when you log onto our Netbank. You may also choose to receive notice of a new e-Invoice via e-mail.

You will also find a separate menu item called “eFaktura”

(e-invoice) under “betaling” (Payments). Here you find

information about the e-Invoice service, a summary of e-Invoice issuers and e-Invoice files. by choosing

“eFakturautstedere” (e-invoice issuers), you may yourself introduce new e-Invoice agreements.

Payments and due dates

Payments recorded according to due dates, either by register-ing a bill accordregister-ing to its future due date, a Giro Agreement or an approved e-Invoice, may be found in the due date register, under the menu item “betaling” (Payments). You will also find a summary of all payments made under the menu item “betaling” (Payments).

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Under the menu item “Postboks” (Post box), you will find an option called “Innboks” (in-box). Here you will find messages etc. from the Bank. We recommend that you check your in-box at regular intervals.

secure dialogue with the Bank

Under the in-box you will find an option called “Skriv beskjed” (Write message). Here you may create a written message to the Bank. By sending a message through the post box you may rest assured that your message does not end up in the wrong place. At the same time, we at the Bank know for certain that the message has been written by you, as the logging-on mechanism for our Net bank, bankID, is regarded as your personal signature.

Free security package

As a Netbank user at SpareBank 1, you may download free of charge Norman’s newest security software pack-age, Norman Security Suite, which was judged to be the best of the Internet security packages tested in the November issue of PC World in 2007. Access to down-loading may be found in the grey box on the left hand side of the in-box page.

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LUNDBLAD MEDIA AS, 10. 2009

www.snn.no

Contact our Customer Centre Telephone: 02244 From abroad: +47 915 02244 E-mail: 02244@snn.no Opening times Weekdays from 08.00 to 20.00 Saturdays from 10.00 to 15.00

Would you like to know more about our services? Send us an SMS with codeword

sNN to 02244.

With a mobile bank, you have access to the most frequently used Netbank services also on your mobile telephone. If you have Net-bank and telephone bank agreements with us, it is easy to make use of the mobile bank. Send an SMS message with code word “Mobilbank”

(Mobilebank) to 02244. You will then

immediately receive a link to the mobile bank.

Store the link as a book mark.

In order to log onto the mobile bank, you require your date of birth-/personal number (11 digits), the security code from card and card reader and your tele-phone bank code.

You may obtain various account information through SMS, without having to identify yourself with BankID. You send a given code word to 02244 and receive an immediate reply. Your SMS-message must include a code word, account number and telephone bank code. Both upper and lower case let-ters may be used in the message, which may look like this: balance 12345678910 1234.

the following code words are

available:

Code word “SALDO” (Balance):

Disposable balance including the last trans-actions.

Code word “OVERFØR” (transfer): Transfers between own accounts and pre-defined recipients.

Code word “FORFALL” (Duedate): Summary of payments according to due dates

Code word “ENDRE” (Change): Change personal code.

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