Call Control Curriculum Path

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Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134

Call Control Curriculum Path

C2011 C20 Solution Fundamentals 5 Days Leader Led

C2010 C20 Solution Overview

2 Days Leader Led

UXLA37 C20 Universal Translations 5 Days Leader Led SST15 Session Server

Trunks Provisioning and Maintenance 3 Days Leader Led C2015 C20 Solution

Fault Management 4 Days Leader Led

mG15K15 - Media Gateway 15000 Operations,

Administration and Configuration 5 Days Leader Led

CALLP25 Advanced Call Processing Tools for Trunks

CMPCT15 C20 - Compact Operations and Maintenance 2.5 Days Leader Led NPM35 CVoIP:

Network Patch Manager

1 Day Leader Led

IWSPM16 IW SPM IP Operations,

Administration, and Maintenance

TRKS20 Carrier Voice over IP Operations - Trunk Group

Provisioning 2 Days Leader Led

SP2K15 Signaling Platform 2000 Operations

Administration and Maintenance 3 Days Leader Led

CICM15 C20 - Centrex IP Client Manager/ IP Client Manager Operations and Maintenance 5 Days Leader Led

XLA35 C20 - Basic Translations

5 Days Leader Led OSSG20 C20 -

OSSGate and Servord+

1 Day Leader Led

MS2K20 Audio Provisioning in a Carrier Voice over IP Network

3 Days Leader Led MS2K15 Media Server 2000 Series Basic Operations and Administration 1 Day Self Paced

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Call Control Curriculum Path Continued

C2011 C20 Solution Fundamentals

CSLAN20 ERS 8600 (CS LAN) Operations and Configuration 4 Days Leader Led

XAC15 DMS

SuperNode XA-Core Maintenance

3 Days Self Paced VOIP35 Carrier Voice

over IP Capacity Planning and

Performance Monitoring 3.5 Days Leader Led

MS2K21 Packet Media Anchor Provisioning

1.5 Days Leader Led

CBM25 C20 - Core Billing Manager (CBM) Advanced Troubleshooting 2 Days Leader Led

IEMS25 C20 -

SPFS/IEMS Advanced Troubleshooting 4.5 Days Leader Led

G910 Media Gateway Basic Overview

4 Hours Self Paced

CBM15 C20 - Core Billing Manager (CBM) Operation 3 Days Leader Led

IEMS15 C20 - Integrated Element Manager System (IEMS) Operations 2 Days Leader Led

C315 Signaling Controller – Operations, Administration & Maintenance 2 Days Leader Led

BCP15 Border Control Point (BCP) Overview,

Configuration and Datafill

3 Days Leader Led aTCA15 C20 – Advanced Telecommunications Computing Architecture (aTCA) Operations and Maintenance 4 Days Leader Led

USP15 Universal Signaling Point (USP) - Operations and Maintenance - Signaling Gateway 3 Days Leader Led XLA36 C20 -

Integrated Business Network Translations for SIP, CICM

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Maintenance

Translations

Line Administration

1235W Introduction to VoIP/SIP .5 Days Self-Paced 1236F Overview Engineering

0290A

System Maintenance 5 Days Leader Led

0297A

ISDN PRIOA&M 3 Days Leader Led

1235W Introduction to VoIP/SIP .5 Days Self-Paced 1236F Overview Engineering

1238Z Fundamentals of CCS7/AIN/LNP 2 Days Blended 1240Z Systems Translations 4 Days Blended 0293A Systems Translations (Hands On)

0299A Centrex

1210J Assessment for 0293A 1235W Introduction to VoIP/SIP .5 Days Self-Paced 1237F Line Administration 5 Days Leader Led

1239J

Assessment for 1240Z

OR

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Call Control Curriculum Path Safari C3

SC310 Safari C3 Basic Overview 2 hours Self Paced

SC311 Safari C3 SafariView and CLI Overview

2 hours Self Paced

SC335 Safari C3 Translations 2 Day Leader Led

SC325 Safari C3 Advanced

Provisioning and Fault Management 2 Day Leader Led SC315 Safari C3 Operations Admin, Maint, Config and Provisioning 5 Day Leader Led

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aTCA15 C20 Advanced Telecommunications Computing Architecture (aTCA)

Operations and Maintenance

Course Description:

Welcome to course aTCA15, C20 Advanced Telecommunications Computing Architecture (aTCA) Operations and Maintenance.

The purpose of this course is to provide knowledge and understanding about the C20

Solution for Voice over IP (VoIP) Networks. This course will focus on the ATCA\VSE platform and how it is configured and maintained in the context of the C20 solution.

Intended Audience:

This course is designed for personnel responsible for maintaining the ATCA\VSE shelf in the C20 environment.

Key Topics:

 C20 Purpose

 Hardware Architecture  Software Architecture

 Switching and Routing Function  User Interfaces

 Fault Management Tasks

 Performance Management Tasks  Routine Maintenance Tasks  Software Patching

 Backup and Restore  Security Architecture Objectives:

Upon completion of this course, you will be able to:  Define the C20 purpose.

 Define the C20 hardware architecture.  Define the C20 software architecture.

 Describe the C20 switching and routing functions.  Navigate the C20 user interfaces.

 Perform C20 fault management tasks.

 Perform C20 performance management tasks  Perform C20 routine maintenance tasks.  Describe the C20 software patching

 Describe the C20 backup and restore procedures.  Discuss C20 security management procedures Prerequisite Skills:

This course assumes that the student has a working knowledge of L2 switching and L3 IP routing.

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Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134 Prerequisite Courses:

C2011 C20 - Solution Fundamentals Course Length and Delivery Method 4 Days – Leader Led

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C315 Signaling Controller – Operations, Administration & Maintenance

This 2-day Leader-Led C315 Signaling Controller Course is geared toward Operations and Administrators personnel who require an understanding of the C3 Signaling Controller. A post course knowledge assessment will be administered on the last day of class. A minimum score of 85% or better is needed to continue onto any of other C3/G9 courses. Intended Audience:

This course is intended for anyone requiring a basic understanding of the Operation and Administration of the C3 Signaling Controller.

Key Topics:

• Overview of the Element Management System (EMS) Graphical User Interface (GUI) • System hardware and software on the C3 controller

• System Administration and applications • System Status reporting tools

Objectives:

Upon completion of this course, you will be able to: • Identify and describe C3 components • Define operational roles

• Identify and describe hardware and software interactions • Discuss architecture and redundancy

• Discuss system security • Discuss billing management Prerequisite Skills:

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The G910 Media Gateway Basic Overview, which is 4 hours in length, is intended as an overview to the G9 product line, architecture, features, capabilities and physical equipment for the G9 in both Class 4 and Class 5 offices. It is divided into five lessons which provide a basic understanding of the components that make up the G9 Media Gateway. After

completion of the CBT, a final test is presented. The user must achieve an 85% score or better to achieve a passing grade and credit for completing this course. The user must have a passing grade to enroll in any other G9 courses

A pre-course knowledge assessment will be administered on the first day of class to make sure the pre-requisites have been met. A minimum score of 85% or better is required to continue on with the C315 Course!

Course Length and Delivery Method 2 Days – Leader Led

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BCP15 Border Control Point (BCP) Overview, Configuration and

Datafill

Border Control Point (BCP) Overview, Configuration and Datafill provides an explanation of the general purpose and hardware layout of the Border Control Point 7100 (original platform utilizing the SAM-16 shelf) and the Border Control Point 7200 (utilizing the IBM Blade

Center-T hardware platform). It also provides demonstration of how to configure and upgrade the each BCP platform. Additional information is provided to explain how to query and administer operational measurements, logs and alarms.

Managers, technicians, network operations personnel Key Topics:

see course objectives Objectives:

Upon completion of this course, you will be able to:

 Define the primary functions of the Border Control Point Series 7000 in the Succession Network

 Define what part the Border Control Point plays in a sample Carrier Voice over IP call flow

 Define the hardware components of a Border Control Point 7100 shelf/node  Define the hardware components of a Border Control Point 7200 Blade Center-T

shelf/node

 Define how to configure and upgrade of both Border Control Point Series 7000 hardware platforms

 Define how to query and administer Alarms, Logs and Operational Measurements generated in a Border Control Point Series 7000 as well as the additional element managers of the BCP 7200.

Prerequisite Skills:

Familiarity with TCP'IP and data fundamentals Familiarity with network principles

Prerequisite Courses:

C2011 C20 - Solution Fundamentals Course Length and Delivery Method: 3 Days Leader Led

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CICM15 C20 - Centrex IP Client Manager/ IP Client Manager

Operations and Maintenance

CVoIP Centrex IP Client Manager/ IP Client Manager (IPCM) Operations and Maintenance covers the functions, features, hardware, user interfaces, software requirements, call flows, and client terminals. It also includes multiple configuration tasks for Virtual Media

Gateways, terminals, and users. The use of profiles to manage users and adjust quality of service variables is also covered.

This course is designed for personnel responsible for configuring, provisioning and maintaining the Centrex IP Client Manager / IP Client Manager in a C20 solution. Key Topics:

 Centrex IP Client Manager-IP (CICM)/ IP Client Manager (IPCM) Overview  CICM/IPCM Call Flows

 CICM/IPCM Hardware  CICM/IPCM User Interfaces

 CICM/IPCM Virtual Media Gateway

 CICM/IPCM Configuration of Users and Profiles  CICM/IPCM Client Terminal Configuration  CICM/IPCM Basic Maintenance

 Optional: CICM/IPCM UNIStim Security  Optional: CICM/IPCM Subscriber Mobility  Optional: SAM21 Management

 Optional: Introduction to Quality of Service Objectives:

 Define the purpose and scope of the CICM/IPCM and how it fits into GENBANDS Voice over IP network.

 Define the IP protocols used in CICM/IPCM signaling and media streams and how those protocols are applied in a CICM/IPCM call flow.

 Describe the hardware components required to implement CICM/IPCM.

 Demonstrate the user interfaces required to implement and maintain CICM/IPCM.  Describe what the CICM Virtual Media Gateway.

 Demonstrate the process of configuring CICM/IPCM users and user profiles.  Demonstrate the process for configuring CICM/IPCM Client Terminals.

 Define the steps required to perform basic maintenance on CICM Gateway and CICM Element Manager cards.

 Optionally define the purpose and configuration of UNIStim Security in a CICM/IPCM network.

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Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134  Optionally define the purpose and implementation strategy for the CICM/IPCM

Subscriber Mobility feature.

 Optionally identify key information in the SAM21 Manager screens for the Shelf Controller cards.

 Optionally define the purpose and configuration of Quality of Service in a VoIP network.

 Perform end of course exercises. Prerequisite Skills:

A working knowledge of the C20 and provisioning, including a familiarity with Centrex features.

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IWSPM16 IW SPM IP Operations, Administration, and Maintenance

This course addresses the functionality of the Interworking Spectrum Peripheral - IP Module for Succession. This course addresses the hardware, connectivity and functionality. It also addresses MAP level commands, alarms, logs, and OMs associated with the IW SPM IP Module.

The audience for this course is maintenance personnel responsible for the operation, administration and maintenance of IW SPM IPs in a Succession network. Others who will benefit from this training are those responsible for second level support (for example NOC, ESAC, TAS/ETAS, NMC).

Key Topics:

 IW SPM IP network elements  Hardware configuration

 IW SPM IP components and functionality  Alarm strategy

 IW SPM table datafill  MAPCI

 Carrier Screen Usage Objectives:

 Identify the role of the IW SPM IP in the Succession network  Identify the hardware configuration of a IW SPM IP

 Identify the functionality of the IW SPM IP and the IW SPM IP components  Identify system visual and fault indicators

 Identify and datafill: - Table MNPRTGRP - Table MNNODE - Table MNSHELF - Table MNCKTPAK - Table MNLINK - Table MNHSCARR

 Identify and interface with data from the following MAPCI screens: - CEM MAP Screen Usage - OC-3 MAP Screen Usage - DSP MAP Screen Usage - Protection MAP Screen Usage - Spectrum Carrier Hierarchy

 Understand Carrier Screen Usage Prerequisite Skills:

None

C2011 - C20 Solution Fundamentals Course Length and Delivery Method: 2 Days Leader Led

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OSSG20 C20 - OSSGate and Servord+

An Introduction to OSSGate and Servord+ provides a brief understanding of the OSSGate server and it’s functionality in provisioning and testing CVoIP lines using SERVORD+. Intended Audience:

This course is designed for anyone that needs to provision CVoIP lines. Key Topics:

 Introduction to OSSGate; what it is and its physical connectivity  Review of Servord; Servord compared to OSSGate’s Servord

 Explanation of OSSGate Servord + ; Server access, Commands and the Construction of Servord+ commands

 Explanation of the OSSGate's line test interface for the MG9000 Objectives:

 Identify OSSGate as an application for CVoIP provisioning and testing

 Understand differences between OSSGate SERVORD+ and Legacy SERVORD  Distinguish OSSGate as part of the C20 Management Tools application  Understand OSSGate Connections

 Define OSS/Telnet Secure and Non-secure connections  Recognize commonly used SERVORD+ commands

 Understand command provisioning for lines using CI and SERVORD +  Configure new lines using OSSGate commands

Data entry or Service Order administration skills Prerequisite Courses:

C2011 - C20 Solution Fundamentals Course Length and Delivery Method: 1 Day Leader Led

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XLA35 C20 - Basic Translations

This course assumes you have no previous DMS translations experience. It gives you the ability to create translations that are used to process line-to-line, line-to-trunk, and trunk-to-line calls. You will have hands-on practice creating the information necessary to process these call types.

Translations engineers and support personnel, maintenance technicians, anyone who needs to understand basic translations for the Voice over IP network.

Key Topics:  Table Editor  Introduction to SERVORD  Introduction to Documentation  Introduction to Translations  TRAVER Syntax  Line Tables

 Standard Pretranslator Screening Tables  Code Validation Screening Tables

 Operator Services Traffic Screening Tables  Class-of-Service Screening Tables

 Local Calling Area Screening Tables  Treatment Tables

 Office Route Tables  Trunk Group Tables  Announcement Tables Objectives:

 Apply Table Editor commands to maneuver, manipulate, and locate information in the data tables.

 Put phones in service for verification purposes and to identify the appropriate pointer tables for call processing.

 Explain how to locate procedures in GENBAND documentation.

 Describe how data tables are used to process the following types of calls: line-to-line, line-to-trunk, trunk-to-line

 Identify the proper syntax for initiating a TRAVER.

 Describe the purpose of the translations data tables that relate to lines, screening, routing, and trunks.

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 Initiate TRAVERs through the Communication Server’s translations data tables to verify tuple datafill.

Prerequisite Skills: None.

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XLA36 C20 - Integrated Business Network Translations for SIP, CICM

This course is designed for personnel responsible for creating or maintaining the translation functions of the C20.

This course provides an opportunity for the student to learn the concepts, procedures, and documents necessary to create or maintain the Integrated Business Network

(IBN) translation datafill. Students also learn how to troubleshoot incorrect translation datafill by using the tool known as Translations Verification (TRAVER). You will have hands-on practice creating translatihands-ons for processing Integrated Business Network (IBN) calls. Intended Audience:

This course is intended for anyone responsible for creating or maintaining the translations of the C20. Key Topics:  Table Editor  Introduction to SERVORD  Introduction to Documentation  TRAVER Syntax

 Customer Group Tables, Translators, and NCOS

 Screening Tables and Network Direct Outward Dialing (DOD)  Routing Tables and Digit Manipulation

 Trunk Tables

 Code Blocking and Replace Selector

 Conditional Routing, Network Speed Calling, and Authorization Code Objectives:

Upon completion of this course, you will be able to:  Describe and apply the Table Editor commands.  Apply basic SERVORD commands.

 Identify documentation for the C20.

 Identify proper syntax for initiating a TRAVER.

 Identify and describe Line/Customer Group Tables, Translators, and Network Class of Service (NCOS).

 Identify and describe Screening Tables and Network Direct Outward Dialing (DOD).  Identify and describe Routing Tables and Digit Manipulation.

 Identify and describe Trunk Tables.

 Describe Code Blocking and Replace Selector.

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Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134 Prerequisite Skills:

 Define basic telecommunication terms  Describe a basic call progression Prerequisite Courses:

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TRKS20 Carrier Voice over IP Operations - Trunk Group Provisioning

This course is designed to help you learn trunk group provisioning in a Carrier Voice over IP solution. The course also introduces you to trunk group concepts that are a part of a Carrier VoIP solution. Covered in this course are ISUP, PRI, PTS, and DPT trunk group types. This course illustrates and describes the implementation of the Media Gateway (MG) 15000 trunk gateway (ANSI and ETSI implementations) and Session Server Trunk application. The trunk group data tables involved in a Carrier VoIP solution are essentially the same as the trunk group data tables used in legacy DMS deployments. This course identifies any differences. Intended Audience:

This course is intended for support staff that already has a good knowledge of DMS 100/250/500 trunk group tables and MAPCI table editor.

Key Topics:

 Overview of different Carrier Voice over IP deployments

 Network elements that support Carrier Voice over IP trunk groups

 Media Gateway 15000 application to support ISUP, PRI, and PTS trunk groups  Session Server application to support DPT trunk groups

 Gateway Controller responsibility for trunk groups  Communication Server trunk group tables

 Provisioning steps to put trunk groups into service Objectives:

 Describe the general similarities and differences between trunk group provisioning in a DMS switch and a Carrier Voice over IP solution.

 Provision MG 15000 trunk groups.

 Provision Session Server DPT trunk groups. Prerequisite Skills:

Good knowledge of DMS 100/250/500 trunk group tables and MAPCI table editor. Prerequisite Courses:

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CMPCT15 C20 - Compact Operations and Maintenance

This course is designed to help you learn the operation, hardware components, and user interfaces (SAM21 Manager, Compact Call Agent Manager, Compact Command Interpreter, and STORM Manager), involved in the C20 Compact.

This course also gives you the opportunity to use information generated by individual nodes to identify faults.

This course is intended for support staff and management that require the knowledge and skills to operate, support, and maintain the C20 - Compact.

Key Topics:

 C20 - Compact purpose  SAM21 hardware

 C20 – Compact hardware

 SAM21 Manager for the Call Agent

 Compact Call Agent Manager with hands-in exercise  Compact Command Interpreter with hands-in exercise  STORM Manager

Objectives:

Upon completion of this course, you will be able to:  Identify the purpose of the C20 - Compact.  Identify the components of the SAM21 hardware.

 Identify the components of the C20 – Compact hardware.

 Access and identify key information in the SAM21 card view screens for the Call Agent cards.

 Access and navigate the Compact Call Agent Manager.  Access and navigate the Compact Command Interpreter.

 Identify how to access the STORM Manager and explain each of its panels. Prerequisite Skills:

 Switching knowledge and experience  Data basics knowledge

 Basic knowledge of the components and their main functions in the Voice over IP solution

Prerequisite Courses: C2011 C20 - Solution Fundamentals Course Length and Delivery Method:

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CSLAN20 ERS 8600 (CS LAN) Operations and Configuration

The purpose of this course is to provide knowledge and understanding about the Ethernet Routing Switch 8600 (ERS 8600) as a Communication Server Local Area Network (CS LAN) for a Voice over IP (VoIP) Network. This course will focus on the ERS 8600 and how it is deployed and configured to support the CS LAN functionally.

The audience consists of individuals performing any of the following:  Network verification

 Network surveillance  Network analysis

 Network provisioning support Key Topics:

 Introduction to the CS LAN  ERS 8600 hardware

 ERS 8600 user interfaces

 CS LAN physical port configuration  CS LAN Layer 2 configuration  CS LAN Layer 3 configuration  CS LAN VRRP configuration  CS LAN VLAN functionality

 ERS 8600 system configuration in the CS LAN  CS LAN maintenance and troubleshooting tools Objectives:

Upon completion of this course, you will be able to:  Describe the purpose of the CS LAN.

 Identify the ERS 8600 hardware used in support of the CS LAN.  Navigate the three ERS 8600 user interfaces.

 Configure ERS 8600 physical port parameters.  Configure ERS 8600 Layer 2 functionality.  Configure ERS 8600 Layer 3 functionality.  Configure ERS 8600 VRRP functionality.

 Identify and configure ERS 8600 CS LAN VLAN functionality.

 Configure and verify ERS 8600 system functionality and parameters.  Use ERS 8600 maintenance and troubleshooting tools.

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Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134  Basic understanding of IP

 Basic understanding switching and routing principles  Basic understanding UNIX

 Basic understanding VoIP Networks Prerequisite Courses:

C2011 – C20 Solution Fundamentals Course Length and Delivery Method: 4 Days Leader Led

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MS2K20 Audio Provisioning in a Carrier Voice over IP Network

This course introduces you to the hardware, network topology, protocols, and user

interfaces associated with Media Server 2000 (MS 2000) Series components and the Audio Provisioning Server. This course also describes the process of provisioning the Audio Provisioning Server (APS), administering the APS, transferring audio information to the MS 2000 Series, and provisioning tables on the C20.

Anyone responsible for administering and managing the APS and MS 2000 Series to support audio in a Carrier VoIP network.

Key Topics:

 Introduction to the Audio Provisioning Server (APS)  Administration

 Call Server Datafill for Audio  Audio Segments

 Audio Sets  Audio Sequences

 Uploading Language Files  Audio Variables

 Summary Objectives:

 Understand the role of the APS in the PT-IP and ATM Carrier VoIP Networks.  Create administrative objects and their relationships.

 Upload language audio files into the APS.

 Upload and import physical audio segments into the APS.

 Understand Table Datafill in the C20 to support audio and conferencing.  Upload audio variables in the APS.

 Demonstrate audio set provisioning.

 Demonstrate simple and complex audio sequences. Prerequisite Skills:

Basic understanding of Carrier VoIP technology Prerequisite Courses:

C2011 C20 - Solution Fundamentals

MS2K15 Media Server 2000 Series Basic Operations and Administration Course Length and Delivery Method:

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MS2K21 Packet Media Anchor Provisioning

This course teaches provisioning of the Packet Media Anchor (PMA) in a Session Initiated Protocol (SIP) Network. PMA functionality is demonstrated with SIP trunks and SIP lines. Logs and OMs are used to troubleshoot the PMA.

Personnel who are responsible for provisioning the Packet Media Anchor. Key Topics:

 PMA function in a SIP environment.  PMA hardware (MS 2010) description.

 Call flows and protocols associated with the PMA. Objectives:

 Describe the purpose and function of the PMA in a SIP network.  Identify the PMA hardware.

 Identify protocols and call flows associated with the PMA.  Identify the correct provisioning of the PMA.

 Demonstrate the PMA functionality when used with a SIP line call.  Demonstrate the PMA functionality when used with a SIP trunk call.

 Demonstrate how to use Logs and OMs to troubleshoot the PMA (MS 2010). Prerequisite Skills:

Knowledge of Session Initiated Protocol (SIP). Prerequisite Courses:

C2011 C20 - Solution Fundamentals Course Length and Delivery Method: 1.5 Days Leader Led

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SST15 Session Server Trunks Provisioning and Maintenance

This course provides you with the skills and knowledge to install and configure the SIP Gateway Application on Session Server Trunks. You will also learn basic fault and

performance management methods. To reinforce learning, you will complete a number of exercises based on the topics covered.

This course is designed for individuals responsible for installing and maintaining SIP Gateways in a Carrier VoIP network.

Key Topics:

 SIP protocol

 Dynamic packet trunking  Hardware platform  Software architecture

 Network interfaces and connectivity

 Understanding Session Server IP addressing  Overview of the GUI & provisioning framework  Set office parameters for Session

 Datafill dynamic packet trunks  Add DPT gateway controllers  Configure Application Parameters  Add and Manage Remote SIP Servers  Add and Manage SIP-T GWC’s

 Add and Manage Telephony Profiles  Add and Manage Access Link Maps

 Add and Manage SIP Server IP Address Access Control Lists  Set specific Remote SIP Server parameters

 Add and Manage NOA/NPI’s to Phone Context maps  Add and Manage ISUP to SIP maps

 Add and Manage SIP Redirection maps  Add and Manage ISUP Variant maps  Add and Manage Circuit Code assignments  Add NCAS links

 View operational status of the SIP Gateway Application

 View operational status of the Session Server Trunks platform  Perform Session Server Trunks upgrades

 Implement TLS for secure SIP communications.  View security parameters

 Generate a Self-signed Security Certificate  Generate a Certificate Signing request

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Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134  Apply security certificates

 Display local server certificates  Use the SIPTRACE Tool

 View Operational Measurements  CLI Commands

Objectives:

 Describe the role and function of the SIP Gateway Application on the Session Server.

 Identify the hardware components required for Session Server Trunks.  Demonstrate proper use of the user interfaces required for Session Server

Trunks.

 Datafill Dynamic Packet Trunks used with Session Server Trunks.  Perform basic Session Server Trunks configuration.

 Perform advanced Session Server Trunks configuration.

 Perform basic fault management of the SIP Gateway Application and the Session Server Trunks platform.

 Examine advanced fault management tools available for the SIP Gateway Application and the Session Server Trunks platform.

 Backup, add, and create security certificates for Session Server Trunks.

 Basic user interface navigation skills

 Basic understanding of DMS technology and MAPCI  Familiarity with IP and other technology protocols

 Basic understanding of purpose, hardware, and connectivity of each network component in the PT-IP solution

C2011 C20 Solution Fundamentals Course Length and Delivery Method: 3 Days Leader Led

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MS2K15 Media Server 2000 Series Basic Operations and

Administration

Media Server 2000 Series Basic Operations and Administration introduces you to the

hardware, network topology, protocols, and user interfaces associated with MS 2000 Series components.

Maintenance personnel, Tier I and II support personnel, Network managers Key Topics:

 MS 2000 Series Overview  Hardware

 MS 2000 Series Protocols

 MS 2000 Series Access and User Interfaces  Process Flows

Objectives:

 Identify the primary functions of the MS 2000 Series system.  Identify APS Administration key concepts and terms.

 Identify APS Audio Management Overview key concepts and terms.

 Identify the similarities and differences between the MS 2010, MS 2020, and APS hardware platforms.

 Identify the hardware features of the MS 2010.  Identify the hardware features of the MS 2020.  Identify the hardware features of the APS.

 Identify the protocols used by the MS 2000 Series.

 Describe how to log into the MS 2000 Series Configuration Tool and the MS 2000 Series Embedded Web Server Utility and access configuration data.

 Describe the access methods and basic screen layout for the Audio Provisioning Server (APS) graphical user interface.

 Describe how to login to the C20 Management Tools (CMT) and access MS 2000 Series configuration data.

 Describe the high level call flow for audio announcements.

 Describe the high level call flow for conference bridging and 3-way calls.  Describe the high level call flow for Lawful Intercept.

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C2011 C20 - Solution Fundamentals Course Length and Delivery Method: 1 Day Self Paced

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SP2K15 Signaling Platform 2000 Operations Administration and

Maintenance

In Signaling Point 2000 (SP2000) Signaling Gateway Operations, Administration, and Maintenance, you'll learn how to manage the SP2000 as a Signaling Gateway (SG). Intended Audience:

This course is intended for service provider technicians who perform configuration management, security, administration, maintenance, and/or fault management and troubleshooting tasks on an SP2000 Signaling Gateway.

Key Topics:

• Lesson # 1 SP2000 Architecture & Hardware • Lesson # 2 SP2000 3U Platform

• Lesson # 3 SP2000 13U Platform • Lesson # 4 SP2000 Access

• Lesson # 5 Platform Configuration

• Lesson # 6 System Identity Configuration • Lesson # 7 Timer-Parm Configuration • Lesson # 8 MTP Configuration

• Lesson # 9 Application Server Configuration • Lesson # 10 Security

• Lesson # 11 Alternate Boot Server • Lesson # 12 General Administration • Lesson # 13 System Upgrade • Lesson # 14 Alarms and LEDs • Lesson # 15 Logs

• Lesson # 16 Operational Measurements • Lesson # 17 Maintenance

• Lesson # 18 Troubleshooting • Lesson # 19 MSU Trace • Lesson # 20 Message Trace

• Lesson # 21 Command Line Interface Objectives:

Identify key concepts of the SP2000 architecture.  Access and log in to an SP2000.

 Identify the configurations of the SP2000 to function as an SG.  Perform security and administration functions.

 Perform fault management, maintenance, and troubleshooting tasks.  Perform MSU and Message Tracing.

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USP15 Universal Signaling Point (USP) - Operations and

Maintenance - Signaling Gateway

In Universal Signaling Point (USP) - Operations and Maintenance - Signaling Gateway you'll learn how to configure and manage the USP as a Signaling Gateway (SG)

This course is intended for service provider technicians who perform configuration management, security, administration, maintenance, and/or fault management and troubleshooting tasks on a USP Signaling Gateway.

Key Topics:

 USP Overview  Getting Started

 Configuration Management  Security and Administration

 Fault Management and Troubleshooting Objectives:

 Identify key concepts of the USP purpose, hardware, and basic navigation of the USP Manager

 Identify key concepts of the USP architecture  Install the USP GUI onto a workstation  Launch the USP GUI

 Log into a site  Add a site

 Determine configuration data needed for the USP platform system, shelf, and nodes  Determine configuration data needed for USP timer-parms

 Configure MTP linksets, links, linkset groups, and routesets

 Configure an application server process, application server path, and application server

 Configure and perform Message Trace tool functions for a signaling gateway  Manage users

 Perform Alternate Boot Server (ABS) tasks  Perform general administration functions  Describe the procedures to upgrade the USP

 Monitor and manage alarms, LED, logs, and operational measurements (OMs)  Perform maintenance functions for the USP

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Basic understanding of System Signaling Seven (SS7) signaling concepts and SS7 network architecture.

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XAC15 DMS SuperNode XA-Core Maintenance

DMS SuperNode XA-Core Maintenance provides leader led hands-in activities, plus an open lab. Participants apply the skills and knowledge acquired during the interactive lecture portion of the course to complete routine and corrective maintenance tasks on the XA-Core in an open- lab environment.

Anyone responsible for the maintenance of a DMS SuperNode/SNSE XA-Core office Key Topics:

See course objectives Objectives:

 Identify the major differences between a DMS SuperNode XA-Core and a DMS SuperNode CM/SLM

 Identify for the major components of the XA-Core: the shelf location, functions, fault tolerance, C-side relationships, and LED strategy

 Use XAC subsystem Maintenance and Administration Position (MAP) commands and displays

 Describe the purpose of XA-Core Tables and interpret their datafill

 Investigate XAC-related Operational Measurement (OM) groups and logs to identify error occurrences and the associated faulty equipment

 Use XA-Core storage device utilities and commands, such as:  Disk Utility (DISKUT)

 Disk Administration (DISKADM)  Scan File (SCANF)

 Image Table of Contents Command Interpreter (ITOCCI)  Apply XA-Core Reset Terminal fundamentals

 Perform selected XA-Core alarm clearing, card replacement, and routine procedures using GENBAND Networks technical publications (NTPs)

Basic understanding of telephony. Prerequisite Courses:

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VOIP35 Carrier Voice over IP Capacity Planning and Performance

Monitoring

Carrier Voice over IP Capacity Planning and Performance Monitoring, formerly titled Succession Network Engineering and Capacity Planning for PT-IP & UA-IP, explains the engineering principles and attributes required to design or expand a Succession network to ensure that the resulting network design meets service and reliability requirements.

Network performance monitoring concepts and attributes are described to ensure that the network performs as designed. Exercises reinforce design and performance monitoring concepts. Intended Audience:  Network Engineers  Network Planners  Sales Engineers Key Topics:

 CVoIP Network Overview

 Introduction to Documentation and SEBs  Communication Servers

 Universal Signaling Point (USP) and Universal Signaling Point - Compact (USP - Compact)

 Ethernet Routing Switch 8600

 Inter-Working Spectrum Peripheral Module IP (IW SPM IP)  GWC and Service Application Module 21

 Next Generation Session Server  Media Gateway 3500

 Media Gateway 15000  Media Gateway 9000  MS 2010

 UAS / Service Application Module 16  BCP 7100/7200  Performance Monitoring  C20 and GWC  MG 9000  MS 2010  BCP 7100/7200  IW SPM IP  USP

 Office Engineering Scenarios  CVoIP Trunk Configuration

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Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134  CVoIP Trunk and Line Configuration

Objectives:

 Describe the purpose of CVoIP network components.

 Explain how to locate procedures in GENBAND documentation.  Identify CVoIP network component capacities.

 Calculate the quantity of Line and Trunk GWCs.  Identify Media Gateway requirements.

 Describe how to analyze C20 - Compact performance.  Describe how to analyze the performance of the GWC.  Describe how to analyze the performance of the IW SPM IP.  Create a CVoIP Trunk example office.

 Create a CVoIP Line/Trunk example office. Prerequisite Skills:

 Data and network engineering concepts  Basic understanding of ATM and IP

 Solid understanding of Voice and Succession solutions. Prerequisite Courses:

C2011 C20 Solution Fundamentals Course Length and Delivery Method: 3.5 Days Leader Led

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NPM35 CVoIP: Network Patch Manager

The Network Patch Manager (NPM) utility is used to patch selected components of a

customer’s Carrier Voice over IP (CVoIP) network. CVoIP: Network Patch Manager explains patching generally, followed by an introduction to the NPM and hands-in practice using NPM. Intended Audience:

Operations and Maintenance personnel Key Topics:

 How a patch works

 NPM patching architecture and applications  Patching sequence

 Manual patching using NPM  Automatic patching using NPM  Troubleshooting

 Hands-in exercises for patching and troubleshooting Objectives:

Upon completion of this course, you will be able to use NPM from GUI or command line to:  launch NPM, retrieve and apply patches

 remove patches  restart devices  verify results

 setup automatic patching  troubleshoot patching Prerequisite Skills:

Basic knowledge of hardware and software architecture of GENBAND CVoIP networks Prerequisite Courses:

C2011 C20 Solution Fundamentals Course Length and Delivery Method: 1 Day Leader Led

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CBM15 C20 - Core Billing Manager (CBM) Operation

The Core and Billing Manager (CBM) is the network management system for the Communication Server. The Core and Billing Manager Operations course covers the

operations, maintenance, administration, and troubleshooting of the CBM. This course also covers CBM applications support and configuration (including billing) for the Communication Server.

Those responsible for supporting network element support applications as well as billing in the Succession environment

Key Topics:

 CBM purpose  CBM hardware  CBM software  CBM user interface

 CBM maintenance and administration  CBM fault management

 CBM high speed logs  CBM file transfer  CBM operational measurements  CBM applications  CBM billing interface  CBM billing configuration  CBM billing records  CBM billing fault analysis Objectives:

Upon completion of this course, you will be able to:  Describe the purpose and function of the CBM.  Identify the CBM hardware platform.

 Define the CBM software platform.  Work with the CBM interfaces and tools.  Maintain user IDs for the CBM.

 Identify faults and troubleshoot problems on the CBM.  Configure log collection and delivery on the CBM.

 Transfer files between the CBM and other network elements.  Configure operational measurements collection and transfer.  Understand the key applications that are supported by the CBM.  Work with the billing application.

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Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134  Search and view billing records.

 Analyze billing faults on the CBM. Prerequisite Skills:

Basic Knowledge of DMS Prerequisite Courses:

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CBM25 C20 - Core Billing Manager (CBM) Advanced Troubleshooting

This course provides the customer with commands and tools to aid in troubleshooting the CBM. Common executable commands and scripts are taught along with hands-in exercises to reinforce learning. CBM backup and restore is used to restore system data. CBM 850 High Availability commands are covered as well as the differences between the CBM 800 and CBM 850. You will learn to manage CBM using the NPM installed on the CBM 800. In addition, you are introduced to the process of transitioning from the SDM to the CBM 850 for wireline packet solutions.

The intended audience is for Tier II or Tier III personnel who are responsible for troubleshooting the Core Billing Manager.

Key Topics: Key Topics:

 CBM Common Troubleshooting Commands  CBM Backup & Restore and Unix Commands  High Availability Server Commands (CBM 850)  CBM 800 with Network Patch Manager (NPM)  Transition Mode Billing (TMB) Basics

Objectives:

 Identify common commands and methods of gathering data to aid in troubleshooting the CBM

 Identify ways to transfer files securely  Identify and correct disk problems

 Identify ways to determine Ethernet link conditions

 Add a user capable of executing backups other than the root user  Perform a full system backup and restore

 Save and restore an archive of non-backed up files

 Execute UNIX commands in support of a backup and restore

 Identify the crossover Gigabit Ethernet links on the rear of the chassis that are used to keep the units in sync

 Execute HA cluster configuration related commands

 Identify physical differences between the CBM 850 and 800  Compare operational differences between an SDM and a CBM 800  Manage patches for a CBM

 Identify the stages and commands used in transition from SDM to CBM

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Understanding of UNIX commands. Prerequisite Courses:

CBM15 C20 - Core Billing Manager (CBM) Operation Course Length and Delivery Method:

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IEMS15 C20 - Integrated Element Manager System (IEMS)

Operations

Integrated Element Manager System (Integrated EMS) Operations covers basic Integrated EMS operations including alarms, logs, performance management, launching applications, administration, and topology management. It also covers topics related to system

administration and management of the IEMS network management system. Lab exercises help to reinforce the course topics.

Personnel responsible for supporting network elements and managers in the Carrier Voice over IP environment.

Key Topics:  Overview

 Hardware and Software  Clients

 Alarms and Logs

 Performance Management  Application Launching  Topology Management  Administration

Objectives:

Upon completion of this course, you will be able to understand and interpret:  The Integrated EMS Application and its functionality

 Both the Integrated EMS JWS and Web based clients  Alarms, events, and logs

 How to configure the collection of and viewing performance data for network elements

 How to launch CLI and GUI based applications for accessing network elements  How to perform topology management operations on the Integrated EMS

 How to perform administrative tasks in support of the Integrated EMS application and environment

Prerequisite Skills: - None Prerequisite Courses:

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IEMS25 C20 - SPFS/IEMS Advanced Troubleshooting

This course provides students with scenario-based problems for troubleshooting the most common SPFS and IEMS fault conditions. The appropriate NTP will be referenced, when applicable, during the course.

A standalone training lab will be used for some student hands-on exercises. The standalone lab consists of a two n240 servers configured with SPFS and IEMS applications.

This course is intended Tier II/III NOC level engineers responsible for troubleshooting SPFS and IEMS.

Key Topics:

For each of the following fault conditions, students will learn how the fault condition is manifested, associated probable cause(s), and steps (including tools/commands) used to isolate and resolve the problem:

 High disk usage  Cluster is out of sync

 Secure Socket Layer (SSL) authentication certificate issue  Faulty disk drive

 High CPU usage

 Tomcat as it applies at the SPFS level  Unsuccessful backup

 Configuration issues  Unable to eject CD ROM

 Centralized Security Server related issues

 Duplicate user account information (the same user names/user IDs exist in the local UNIX level and at the Centralized Security Server level)

 A specific user is unable to log into the IEMS GUI with their assigned user ID and password

 The IEMS GUI is not performing the functions expected by a specific end user. Multiple users are unable to log into the IEMS GUI

 Slow system response time

 Remote authentication – Single Sign ON (SSO) failed Objectives:

 Scenario-based troubleshooting questions and exercises will be included to provide students with practical application of the knowledge and skills taught in this course.  Students will be:

 Presented with network symptom/manifestation for common SPFS and fault IEMS conditions.

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 Asked to apply the troubleshooting knowledge and skills learned in this course to detect, isolate, and resolve the fault condition.

 Working level knowledge of basic Unix.

 Working level knowledge of IP networking fundamentals.  Speaking level knowledge of protocol fundamentals. Prerequisite Courses:

IEMS15 C20 - Integrated Element Manager System (IEMS) Operations Course Length and Delivery Method:

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C2015 C20 - Solution Fault Management

This course provides you with network-level maintenance-related information and hands-on activities performed in the SN09U PT-IP and UA-IP networks. You will practice basic

troubleshooting on the following components: ERS 8600, Services Application Module 21, Gateway Controller, Communication Servers, Core and Billing Manager, C20 Core Manager, Interworking Spectrum Peripheral Module IP, Universal Signaling Point, Media Server 2010, Media Gateway 15000, Media Gateway 9000 and Integrated Element Management System. A training lab specification book and network diagrams are used to assist you throughout this course.

Intended Audience:  Operations  Maintenance  Support personnel Key Topics:

 Discovery of network topography and connectivity using:  Spec books

 Network diagrams  User interfaces

 Network tools, such as Ping and Trace-route  Logs and alarms

 OSI model

 Troubleshooting process  Basic troubleshooting Objectives:

 Discover the hardware, user interfaces, IP addresses, and connectivity for

components in the PT-IP and UA-IP networks, using the lab specification book and network diagrams.

 Use network tools, such as Ping and Traceroute, to verify communication from one component to another.

 Given access to lab equipment and documentation, locate logs and alarms for the various components.

 Correlate the OSI model to troubleshooting.

 Follow the troubleshooting process for maintenance-related issues in the network  Give fault scenarios, logs, and alarms and use documentation to troubleshoot and

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 Familiarity with Succession PT-IP and/or UA-IP network  Familiarity with IP principles

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C2011 C20 Solution Fundamentals

This course provides a detailed introduction to the network concepts and a foundation of knowledge required by those who are planning to support a GENBAND Packet Trunking-IP network.

The menu structure of the course is designed to allow you to select only the lessons you want to complete. In the course, you can learn about the hardware layout, networks interconnect and user interfaces for the following CVoIP components: Ethernet Routing Switch 8600, Services Application Module 21, Gateway Controller, Communication Servers, Core and Billing Manager, C20 Core Manager, Interworking Spectrum Peripheral Module IP, Universal Signaling Point, Media Server 2010, Audio Provisioning Server, Media

Gateway15000 and Integrated Element Management System. The hardware portion of this course is supplemented by a virtual lab tour. There are navigation demonstrations and practices associated with each user interface. This course also includes a conceptual

demonstration of a call flow and an introduction to the PT-IP network VLANs. You will learn how to view the key datafill that enables call control messages, bearer traffic and OAM&P messages that can be routed in a PT-IP network.

Anyone planning to support a GENBAND Packet Trunking-IP solution Key Topics:

 Network topography

 Network component identification and hardware basics  Component connectivity

 User interfaces

 Call flow: ISUP on MG15000 to ISUP on MG15000  CallP VLAN

 Signaling and bearer paths to support ISUP on MG15000  OAM&P VLAN

 OAM&P paths Objectives:

 Describe the purpose, hardware, and connectivity of each network component in the PT-IP network.

 Demonstrate access to and basic navigation of the user interfaces.

 Describe the progression of a sample call flow through the PT-IP network.

 Identify the hardware and key IP provisioning that enables call control messages and bearer traffic to be routed between network components in the PT-IP network.  Identify the hardware and key IP provisioning that enables OAM&P messages to be

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 Basic understanding of DMS technology and MAPCI  Understanding of IP and ATM concepts

Course Length and Delivery Method: 5 Days Self Paced

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CALLP25 Advanced Call Processing Tools for Trunks

This course provides practice on network component tools while emphasizing the gathering of key data which can be used to troubleshoot call processing for trunks and trunk gateways in the CVoIP environment.

You will learn the network topology, components and protocols to support MG 15000 hosted trunks, plus SIP/SIP-T Trunks. A variety of call paths are viewed including scenarios which involve the PMA and the BCP.

You will understand the resource relationship between the assigned trunks in the

Communication Server, their associated Gateway Controllers and their gateway endpoints. The Session Server Trunk GUI and CLUI/CLI tools are introduced to discover relevant IP addressing, to locate key data and to capture call flow messages. The CMT/GWC Protocol trace tool is introduced to capture a variety of protocols as determined by the call scenario. H.248, SIP/SIP-T, GCP and PPVM protocols are explored as they relate to captured

messages and to the phases of line to trunk calls in the CVoIP environment. Activities are included to reinforce all the concepts introduced in this course.

Tier II/III and NOC level engineers responsible for troubleshooting the CVoIP solution. Key Topics:

Base network topologies, signaling hops, bearer paths and protocols supporting the CVoIP line environments involving the MG 15000 and the Session Server Trunks gateways. Key ERS 8600 commands to discover IP addresses, MACs and ports associated with the components supporting the call environment.

Access of key data resources across the following components in support of the CVoIP line call environment:

 Communication Server  Trunks GWCs

 Session Server Trunks  MG 15000

 Packet Media Anchor (PMA)  Border Control Point (BCP) Tools to capture key data and call messages:

 CallTrak/MSGTRACE  GWCAdmin

 Protocol Trace

 SST CLUI capture tools  MG 15000 DS0 Visibility tool

Discussion of protocols supporting trunks call environment and the information flow between protocols for the call phases.

Protocols include: