The Checkatrade Report
Frank and Son
12 October 2015
Frank and Son
Frank and Son s a small family run business.
Specialist in PLUMBING HEATING,
ELECTRICAL, Tiling and other Building works.
We intend to be very competitive in our local
community as well as around Greater London. We
guarantee to beat your quote.
Our employees are fully competent with over a
decade of experience. We work in an extremely
clean and tidy manner, and cause the minimum
amount of fuss to our clients. We pay particular
attention to the fine details of our clients requests,
resulting in quality and well priced work and very
satisfied customers.
Useful Contact Information
Name
Mr Joe Boci
Address
Catford, London, SE6 2TQ
Telephone
Mobile
07775 022227
[email protected]
Web
www.frankandson.co.uk
About This Report
Frank and Son are members of the consumer
information service Checkatrade. Checkatrade
provide a free, independent service to consumers.
We supply you with up-to-date information on
trades and service providers, helping you to make
informed decisions on whom you employ.
To join, our members are vetted then continuously
monitored by feedback from their customers,
which we make public. They agree to work to the
high Checkatrade standard.
We enable our members to print this Report
directly from our web site to show you their
credentials and customer feedback.
They cannot change or select the vetting details or
feedback – this comes unbiased from our
database (print quality may vary).
This Report shows the 25 most recent feedback
submissions for this member. Their entire
feedback history can be read freely at
www.checkatrade.com/FrankAndSon If you
have any further questions about this Report or
member please call us on 0800 028 2294.
Your Feedback Counts
To date we have received 2,004,208 feedback
submissions from consumers like you. If you
decide to employ this member, please add your
comments online at
www.checkatrade.com/FrankAndSon for the
benefit of others. Alternatively, ask them for a
customer feedback card and post it back to us
free of charge.
The Checkatrade Report
Frank and Son
12 October 2015
Feedback Summary
Overall Rating Positive Feedback Last 6 Months
9.8
99%
9.9
What do these Scores Mean?
The chart (left) shows this tradesperson’s
average score out of 10 in four key areas. The
numbers are the average of all real customer
scores given to this Checkatrade member with
nothing left out.
The overall rating is the average of all of these
scores added together. The positive feedback
rating shows the percentage of past customers
who would recommend them.
Specific customer scores are printed from page
4 of this Report onwards.
More about the Trader
Profile
Membership Number: 278601
Member Since: 27 September 2013
Total Feedback: 105
ü
Recommended
ü
Vetted
ü
Monitored
Vetting
Interviewed: On 17 September 2013
Limited Company: No
VAT Registered: No
Public Liability Insurance: Current - verified 25
September 2015
Insured by: NIG
Coverage Amount: 2.000.000
Accreditations: City and Guilds, Gas Safe
Register, NICEIC - Part-P Domestic Installer
The Checkatrade Report
Frank and Son
12 October 2015
References
Received as part of the vetting process upon
application for Checkatrade membership.
Plumbing
Really impressed and efficient. Always on time and reliable.
Customer in London, 30 September 2013
Plumbing
Prompt, on time, friendly and courteous.
Customer in London, 2 October 2013
Electrical
Efficient, reliable, trustworthy and friendly.
Customer in London, 2 October 2013
Plumbing
Very reliable, trustworthy and together they all work in perfect harmony
Customer in Twickenham, 2 October 2013
Pluming/Electrical
Very happy as they left the job very tidy and attended to any other queries.
Trader in London, 3 October 2013
The Checkatrade Standard
Our trades and services pledge to you, their customers, to:
§ Be honest.
§ Inform you of any call-out fees before attending the work.
§ Be realistic regarding start dates and how long work will take.
§ Return promptly all phone messages that you
leave.
§ Keep all appointments booked and be on time. If
unable to make original time or date, they will call you to let you know and reschedule where necessary.
§ Let you know immediately if they are unable to
carry out estimated work, referring you back to Checkatrade for assistance in finding another tradesperson.
§ Be courteous and respectful to you, your
property and your belongings.
§ Keep you notified of all aspects of the work being undertaken.
§ Advise you before commencing any works that
generate further costs due to variation from the original contract.
§ Create an additional contract for any variations to the original contract agreement, signed by both parties (you and the tradesperson).
§ Never demand that payments must be cash.
§ Never be threatening, or verbally or physically abusive.
§ Deal with any complaints promptly and
The Checkatrade Report
Frank and Son
12 October 2015
Customer Feedback
The 25 most recent feedback submissions from the public for Frank and Son. Their entire feedback history
can be read freely at www.checkatrade.com/FrankAndSon.
Tidiness
Timekeeping
Courtesy
Workmanship
Overall
Pressure system.
Great service and reliability, on time and efficient.
Customer in London, 8 October 2015
10
10
10
10
10
Fitting outside wall light
Great job at short notice, will hire again.
Customer in London, 25 September 2015
10
10
10
10
10
Service and check of boiler, fitted new bath tap.
Friendly and efficient with work. Reliable and fair cost for work completed.
Customer in London, 23 September 2015
10
9
10
10
9.8
Test and inspection.
No comments given.
Customer in London, 21 September 2015
10
10
10
10
10
Replacement socket.
Efficient, prompt, very polite. Really happy with work. Will call him again.
Customer in Bromley, 16 September 2015
10
10
10
10
10
Replacing kitchen tap.
Very good, knowledgeable and patient, service efficient.
The Checkatrade Report
Frank and Son
12 October 2015
Customer in London, 12 September 2015
Replaced a fatty plug in the kitchen.
Found the service to be fast and efficient.
Customer in London, 9 September 2015
10
10
10
10
10
Replacement of consumer unit. RCD's and RCBO,s
Efficient, informative and very tidy. Will be using again
Customer in London, 4 September 2015
10
10
10
10
10
Oven fitting, extractor fan and new light fitting
Really helpful and responsive, polite and tidy, lots of good advice and very flexible.
Customer in London, 3 September 2015
10
10
10
10
10
Disconnect kitchen and lights fittings.
Excellent work, arrived on time completed as we wanted, very polite and kept us informed.
Customer in London, 3 September 2015
9
10
10
9
9.5
Pendant lights fitted.
Very good standard of work, punctual and tidy. I would definitely recommend.
Customer in London, 19 August 2015
10
10
10
10
10
Fitted a new oven and fixed some dodgy wiring that we
found a long the way!
Frank was really excellent. He works quickly but was extremely careful. All the connections were checked and tested. He takes pride in his work. Very tidy and very fair. He only charged a minimal amount extra for quite a tricky job fixing some dodgy wiring which we only discovered when we took out the oven.
Customer in London, 7 August 2015
10
9
10
10
9.8
The Checkatrade Report
Frank and Son
12 October 2015
I had only asked Joe to install a filter on our boiler but he also bled all our radiators and cleared out a build up of dirt inside them, so that they work much more efficiently, going above and beyond my original request.
Customer in London, 27 July 2015
Replace faulty toilet cistern parts.
Joe arrived early, was very polite and completed the job quickly. Very satisfied with the work. Will definitely use again.
Customer in Bromley, 14 July 2015
10
10
10
10
10
Fit radiators and sink.
Fitted new radiators, sink and fixed toilet. No issues. Stuck to price, cleaned up and stuck to time keeping. All you want and need. Very happy.
Customer in Beckenham, 3 July 2015
10
10
10
10
10
Replace ball valve in cold water tank.
Excellent prompt service.
Customer in Beckenham, 9 June 2015
10
10
10
10
10
Repair boiler breakdown.
Arrived early and finished quickly, solved boiler problem.
Customer in London, 8 May 2015
10
10
10
10
10
Leaking toilet.
Swift arrival, a day ahead of schedule and explanation of work undertaken was straight forward.
Customer in London, 24 April 2015
10
10
10
10
Gas safety certificate, install towel rail and others!
Found Joe when we had just bought our first house and wanted to get a gas safety certificate as well as fix the boiler which had just stopped working! He arrived promptly and worked efficiently and gave good advice on other things to be done. Have used him since on other jobs to install new plumbing for the washing
The Checkatrade Report
Frank and Son
12 October 2015
machine and dishwasher and to install a new towel rail. Trustworthy and reliable, I keep his number handy!
Customer in Bromley, 18 April 2015
Replace electric shower.
Delighted with the standard of the work. The workman was extremely polite, top class job.
Customer in Bromley, 20 March 2015
10
10
10
10
10
Some plumbing and tiling
There were a few snags but these were satisfactorily resolved.
Customer in London, 18 March 2015
8
10
10
8
9
New shower block pip
Very good on time and clean and tide also the work he did was very good.
Customer in London, 9 March 2015
10
10
10
10
10
Gas safety certification and boiler service.
Would not hesitate to use or recommend this company in the future. Could not have given a better service.
Customer in Bromley, 5 March 2015
10
10
10
10
10
Boiler service.
Great job by Joe, and will definitely use again. Thank you!
Customer in London, 23 February 2015
10
10
10
10
10
Radiator valve replacement and fixed.
Swift appointment, good price, friendly service.
Customer in London, 17 February 2015