SAP® S/4HANA
Value Assurance
DETAILED INFORMATION
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Contents
4
SAP S/4HANA in Your Digital Core Run Better in the Digital World8
Your Choice of Entry Points for SAP S/4HANA Value Assurance Service PackagesInvestigate the Three Typical Scenarios Move to SAP S/4HANA Step-by-Step
Take Advantage of Proven SAP Activate Methodology
12
Package 1Planning and Safeguarding Services Build Your Engagement Foundation Safeguard Your Implementation Plan Your Digital Transformation
14
Package 2Technical Implementation Services Design Your Platform
Execute Your Platform
Transform Your Landscape (Optional)
16
Package 3Migration and Implementation Services Transition to Operations
Perform Build Design
18
Package 4Innovation and Optimization Services to Help Do It All
Innovate Your Platform Design Innovate Your Build Design
20
Summary Views of SAP S/4HANA Value Assurance Service Packages Become a Digital EnterpriseLearn More How to Start Pictur e Cr edit | D r. Ing. h. c. F . P or sche AG | U
sed with permis
sion.
SAP® S/4HANA is uniquely designed to
sup-port your 21st-century digital transformation.
Central to the software, the revolutionary
SAP HANA® platform consolidates
transac-tions and analytics in real time on a single
database. SAP S/4HANA links key elements
of your extended enterprise into that in-memory
powerhouse,
making infrastructure simpler,
applications faster, customers happier, and
people smarter.
And it helps every stake-
holder add value through the SAP Fiori®
user experience (UX).
SAP® S/4HANA
in Your Digital Core
5 SAP S/4HANA Value Assurance
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
To succeed in today’s Internet-powered world, companies every-where need to create a pragmatic and flexible digital strategy. SAP knows digitization, and we recognize the challenge of a transformation in which requirements and technologies are still evolving. We can help you reimagine business models, pro-cesses, and workflows as you develop a digitization road map. The true digital enterprise links together all aspects of the val-ue chain – including customers, suppliers, and physical assets as well as the mobile workforce. You can establish these deep and far-reaching interconnections by basing your business on a digital core such as the one illustrated in Figure 1. This model helps you achieve and anticipate positive business outcomes quickly and safely, boosting growth and profitability and help-ing you stay ahead of your competitors.
Figure 1: The Digital Core and Its Four Pillars
SAP S/4HANA is expressly designed to help you envision and execute your digital strategy. Our Digital Business Services organization serves as your trusted advisor as you undergo the transition and begin to optimize value from SAP S/4HANA. Unlike an outside systems integrator, we have a direct con-nection to the software development organization at SAP. When you purchase one of our service packages along with your SAP S/4HANA software license, you have access to all the product knowledge, industry insight, and implementation expertise you need to meet the objectives of your digital transformation.
SAP HANA Platform
Customer
experience
loT
& big data
Workforce engagement Suppliers & networks Security
Digital Core
RUN BETTER IN THE DIGITAL WORLD
SAP S/4HANA Line-of-Business (LoB) Solutions combine a modern and simplified digital core built on SAP HANA with LoB solutions to help you meet the new requirements of the digital economy. These requirements include real-time ana-lytics on Big Data, a personalized customer experience across all channels, and tight interconnection of people, devices, and businesses.
Figure 2 shows the integration of LoB solutions and the SAP S/4HANA Enterprise Management solution. Since you can continue to consume existing LoB software along - side new SAP S/4HANA LoB Solutions, you can transform your landscape incrementally to manage the costs and risks. SAP S/4HANA MARKETING
AND COMMERCE SAP® S/4HANA
FINANCE HUMAN RESOURCESSAP S/4HANA SAP S/4HANA SOURCING AND PROCUREMENT SUPPLY CHAINSAP S/4HANA MANUFACTURINGSAP S/4HANA
SAP S/4HANA
SALES SAP S/4HANA SERVICE SAP S/4HANA ASSET MANAGEMENT SAP S/4HANA RESEARCH AND DEVELOPMENT
The Digit
al C
or
e
Streamlined
Procure to Pay Accelerated Plan to Product Order to CashOptimized Enhanced Request to Service Core Finance Core Human Resources
Enterprise Management
7 SAP S/4HANA Value Assurance
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Taking advantage of our service packages
combined with your SAP S/4HANA software
license, you have access to all the product
knowledge, industry insight, and imple
mentation expertise you need to meet the
objectives of your digital transformation.
SAP S/4HANA Value Assurance
We offer four service packages that help you
kick-start your transformation at minimal
risk and with just the services you need. The
packages are cumulative, and they can be
tailored to fit all organizational structures
and delivery models.
Your Choice
of Entry Points
for SAP S/4HANA
Value Assurance
Service Packages
9 SAP S/4HANA Value Assurance
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
INVESTIGATE THE THREE TYPICAL SCENARIOS
Our product and implementation experts can help you start by identifying your business requirements and developing an adoption strategy for SAP S/4HANA. We help you protect your legacy investments, minimize the risk to your day-to-day oper-ations, and reimagine business processes incrementally. You may have legacy enterprise resource planning (ERP) software from a third party or use SAP Business Suite software, for example, but for various reasons you still want to start with a brand-new implementation of SAP S/4HANA. In that case, you start by migrating all transactional and master data to SAP S/4HANA. If you simply want to bring existing SAP soft-ware into the digital world with a system conversion, you start by performing a technical upgrade and migrating all SAP ERP application processing to SAP S/4HANA. And if you want to transform your SAP Business Suite software into a full digital model of SAP S/4HANA, you start by consolidating IT opera-tions and carving out existing pieces of functionality to replace them with the new equivalents. Figure 5 illustrates these three typical paths.
Figure 5: Three Typical Paths for an SAP S/4HANA Software Implementation
New implementation New implementation SAP ERP Third-party software New implementation System
conversion SAP ERP
New implementation Landscape transformation SAP S/4HANA Cloud SAP S/4HANA Cloud SAP S/4HANA SAP S/4HANA SAP S/4HANA
As-is starting point Target for SAP® S/4HANA
SAP ERP Functionality A SAP ERP Functionality B SAP ERP Functionality C
The offerings augment your SAP S/4HANA
software license with the precise services you
need to bring the solution to full value quickly
and with minimal disruption.
MOVE TO SAP S/4HANA STEP-BY-STEP
If you are just beginning to talk about your digital transfor-mation, you can attend a stand-alone discovery workshop for SAP S/4HANA to help you define and weigh basic goals at the outset. The workshop is free with the purchase of a software license and can help you determine which level of service can best help you reach your goals. You can provide the results to stakeholders in your company to encourage internal approval for the changes you propose.
Once you have the go-ahead internally, we hold discussions to discover value and strategize implementation. Then you work with us to determine whether you will migrate existing struc-tures in a landscape transformation or system conversion – or begin with a completely new installation. The next steps cover the installation and data migration for SAP S/4HANA and the implementation of innovations.
TAKE ADVANTAGE OF PROVEN SAP ACTIVATE METHODOLOGY
The SAP Activate innovation adoption framework underlies all SAP support engagements, including those using SAP S/4HANA Value Assurance service packages, as shown in Figure 4. SAP Activate helps you take advantage of the best practices and the methodology and configuration guidance we’ve developed over the years to support our customers and partners. In a guided configuration phase, you gain the latest tools to help you begin to implement SAP S/4HANA and build a framework for continuous innovation. We help you empower your employees through the use of familiar business processes and robust user assistance implemented in the SAP Fiori UX. You can comfortably and affordably deploy SAP S/4HANA, address integration with other software, or migrate to SAP S/4HANA from other software systems.
• Identify business priorities • Define target
architecture • Adopt business case • Conduct readiness
check
• Decide on the imple-mentation scenario • Start transition planning • Develop imple-mentation plan • Set up systems • Activate best-practice content
• Clarify and confirm technical and fun ctional scope • Perform learning
needs analysis
• Set up system infrastructure • Configure, extend,
and test solution scope
• Prepare and test data migration • Train end users
• Rehearse cutover • Perform checks
for going live • Go live
• Support going live • Support hypercare • Conduct monitoring
SAP S/4HANA Value Assurance service packages
Planning and safeguarding | Technical implementation | Functional implementation | Innovation
SAP Solution Manager SAP Activate
Discover Prepare Explore Realize Deploy Run
Discovery workshop for SAP® S/4HANA
11 SAP S/4HANA Value Assurance
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By choosing package 1, you can start small, simply scoping and evaluating your choices and having SAP safeguard the implementation of your partner of choice. With package 2, you obtain the services included in package 1 and also have SAP perform the technical implementation. If you want a fully functional implementation, choose package 3. For the top level of hypercare and innovation, along with all the services of the other packages combined, choose package 4.
Our involvement increases as you move up the ladder. With package 1, for example, we perform planning and safeguarding activities, and you and an optional implementation partner lead the rest of the project. With package 4, SAP is with you as a trusted partner from digitization concept through fully operational SAP S/4HANA software to future co-innovation. Figure 3 summarizes the incremental packages and the services included in each.
If you are just beginning to talk about your digital trans
formation, you can attend a standalone discovery workshop
for SAP S/4HANA to help you define and weigh basic goals
at the outset.
+ Platform innovation design
+ Build innovation design
+ Transition to operations + Build design + Platform design + Platform execution + Landscape transformation • Engagement foundation • Safeguarding
• Planning the digital transformation
Engagement scope Service package content
Innovate and optimize
Migrate and implement
Perform technical implementation
Plan and safeguard
In
volv
ement o
f S
AP
Figure 3: Step-Wise View of the SAP S/4HANA Value Assurance Service Packages
1 2
3 4
If you want help in the early stages of your transformation to a digital enterprise based on SAP S/4HANA, you should start with the plan and safeguard value assurance service package for SAP S/4HANA.
BUILD YOUR ENGAGEMENT FOUNDATION
With the engagement foundation service, your stakeholders across business and IT functions receive assigned contacts to help them plan, execute, and follow up on key actions to be carried out by your SAP support team. A technical quality manager (TQM) serves as your contact for all topics related to your transformation, enforcing your quality gates and holding regular balanced scorecard meetings. He or she also coordi-nates issue resolution and links you to a mission control center if your project team needs the advice of additional experts. If you are not yet using SAP Digital Business Services, this portfolio helps you establish the vital connection between your company and our aftersales team. And we help you configure the latest version of SAP Solution Manager, which gives you access to road maps, process support, and tools for designing, running, maintaining, and optimizing your SAP S/4HANA software.
Scoping Your Project and Defining Quality Gates During engagement setup, you work with us, and with any third-party partners you may have chosen for your project, to define and scope the initial action and service plan for all parties. This plan helps you staff the team across all par - ticipating parties and establish the governance model for the relationships among parties.
Your TQM helps you complete action items and call in the necessary experts from SAP and elsewhere for advice on new requests. Working with the TQM, your project team defines the points – called quality gates – at which you resolve critical issues before advancing further.
SAFEGUARD YOUR IMPLEMENTATION
Using the safeguarding service, you identify factors that could cause issues during your new implementation or your upgrade or migration to SAP S/4HANA. Our technical experts support your project team to help ensure faster response time and throughput; optimal use of hardware resources; increased user satisfaction and productivity; and enhanced in-house expertise for root cause analysis and system health monitoring. Our safeguarding team stays with you until well after your solution is running successfully in production.
Checking for Production Fitness and Success
As part of the safeguarding service, you receive hands-on support and an integration validation from your safeguarding team, which runs a first going-live check four to six weeks out. During deployment into production, the team provides ongoing support and you receive a second going-live check four to six weeks in. Following the second check, you receive a final report that identifies issues and recommends a short-term action plan. PLAN YOUR DIGITAL TRANSFORMATION
The service for planning the digital transformation combines information on industry best practices, available solutions, and market trends with information on your business needs to derive a transformation road map specific to your situation. Your TQM orchestrates activities and oversees the execution of your plan.
Designing Your Innovation Strategy
The road map you develop during this service helps support your digital transformation even beyond the project to bring SAP S/4HANA online. Your TQM helps you consider such far-reaching issues as warehousing data, optimizing your business networks, and taking advantage of the Internet of Things and core functions such as central finance.
An initial capability assessment compares the relevant
PACKAGE 1
13 SAP S/4HANA Value Assurance
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Returning to the Standard and Analyzing Learning Needs Accumulating a number of customizations in your landscape over the years can hamper your ability to maintain system health and keep pace with innovations in SAP software. Using our back-to-standard analysis and the resulting reports, you can work with us to move to standard functionality where possible.
Through an analysis of your learning needs, you also help ensure that the right in-house know-how comes on board in the proper time frame to support your SAP S/4HANA software implementation in the future.
Conceptualizing an Architecture for Custom-Code Management
In an on-site workshop, you work with us to develop a strategy for managing custom code that extends throughout your development lifecycle. We help you look at how current custom-code tools can support transitioning to standard functionality and evaluate the business impact of your move to SAP S/4HANA. Based on the report comparing your approach to best practices, we help tailor a road map to improve existing custom-code management. Drafting a Technical Architecture
An additional workshop provides you with a technical docu-ment that details an architecture concept based on your data center strategy, scalability requirements, availability require-ments, system sizes, and software change management strategy. It focuses on hardware platforms, operating systems, virtualization solutions, high availability and disaster recovery design, and data center strategy. The document defines the short- and midrange technical infrastructure of your SAP solution, including planned system size.
Planning the Migration for a System Conversion
If you are moving from an existing SAP solution to SAP S/4HANA, we help you construct a system-level transition road map and a high-level project plan. We work with you to evaluate the tech-nical and functional readiness of your current environment and select the best tool and approach for the transition. We identify current and future software change management require-ments and prepare an assessment of specific topics you’ll need to consider in a forthcoming workshop.
Checking Readiness and Following Up
You receive a readiness check during the delivery of either the value and implementation strategy or the migration planning workshop. This assessment delivers a technical dependency analysis and a functional analysis of possible limitations and required simplifications to business processes. We analyze your custom code and other modifications to provide visibility into the level of effort needed to bring them back to standard. If you are just starting to build an SAP software landscape, or if preparatory activities have indicated that transforming an old landscape would be very complex, you may opt to start with a fresh implementation. If so, we can help you develop the template for your new landscape based on a preconfigured model company.
As the engagement comes to an end, our support team com-piles the results from all of the services in this first package into a comprehensive service report. If certain planning assump-tions have proved false, we redo or enhance planning to clarify questions and refine tasks.
We help you protect your legacy investments,
minimize the risk to your daytoday operations,
and reimagine business processes incrementally.
PACKAGE 2
Technical Implementation Services
The technical implementation value assurance service package for SAP S/4HANA includes the services of the previous pack-age and enhances it with services that help you design and implement the technical portions of your transformation. SAP extends its involvement in your digital transformation to include platform design and execution services and services for landscape transformation.
DESIGN YOUR PLATFORM
The platform design support services help you take the next steps to prepare your IT infrastructure for SAP S/4HANA. We support your platform definition with best practices for both hardware-centric and virtualized environments, focusing on high availability and disaster recovery (HA/DR), capacity management, test planning, and quality gate planning. You gain detailed sizing projections, guidance for selecting server and storage hardware, and a map of key technical components to hardware and network zones. We also help you design a data-scaling concept for very large systems, providing cost- efficient data storage by reducing RAM requirements for the SAP HANA platform.
Defining the Technical Platform
We then work with you to define the platform that runs the technical components of the solution and to create a deploy-ment plan. We help you examine technical options and map software components to the virtualization layer and to hard-ware. We deliver a blueprint that documents the architecture we’ve developed, including boundary conditions and issues discussed. The consolidated view of technical design decisions, executed remotely by our in-house experts, helps you detect open topics.
Managing Capacity and Verifying Sizing
As part of this service, we offer a workshop to refine the rough sizing estimate from the planning phase. If necessary, we perform a data-scaling exercise to identify ways to make more
EXECUTE YOUR PLATFORM
At this point in your journey toward SAP S/4HANA, your TQM and a work-stream lead check delivery prerequisites and review the project timelines and milestones we defined in the migration planning workshop. Their deliverable is a detailed project schedule.
Setting Up SAP Solution Manager and SAP Data Services With these two services, we enable the installation and basic configuration of software solutions in systems relevant to your project and integrate them into SAP Solution Manager. And we install and configure SAP Data Services software to support migration of legacy data to SAP S/4HANA.
Converting a System
You can take advantage of this service if you want to convert existing SAP R/3® software or an existing SAP ERP application to SAP S/4HANA. The team follows these steps as needed: • Install or update SAP HANA on the target infrastructure • Migrate existing SAP software older than SAP ERP 6.0 to
SAP Business Suite powered by SAP HANA to fulfill con-version prerequisites, converting to Unicode if necessary • Convert existing SAP ERP 6.0 or later software to
SAP S/4HANA for full functionality of core processes Carrying Out the Technical Implementation
This service consists of two steps:
• Installation or update of the SAP HANA database on the tar-get infrastructure
• Installation of SAP S/4HANA software on the target infrastructure
Setting Up the Platform for SAP Fiori Apps
If you want to use SAP Fiori apps with SAP S/4HANA, we support your implementation with the following services: • Installation of the required front-end components for
15 SAP S/4HANA Value Assurance
TRANSFORM YOUR LANDSCAPE (OPTIONAL)
With the landscape transformation service, you harness our decades of experience transforming production and nonpro-duction SAP and third-party landscapes. You can take advan-tage of our multidimensional landscape transformation exper-tise to assess your individual transformation requirements and implement several key functionalities.
Assess Your Landscape Transformation Needs
As part of a landscape transformation assessment, our trans-formation experts:
• Investigate your current landscape with proven landscape transformation analysis capabilities
• Define and prioritize your unique transformation requirements
• Apply the latest landscape migration technology and SAP Data Services software tools
• Suggest related measures to safeguard the end-to-end success of the transformation project
The resulting migration proposal explains solution alternatives for meeting your landscape transformation requirements and recommends the optimal approach for your situation. And to help you move to the next step, we also provide a scope description for each solution and a suggested project phase plan with milestones.
Execute Your Landscape Transformation
The landscape transformation execution service supports your organization as you begin your physical transition to an SAP S/4HANA software environment. It contains several preconfigured sets of processes, including those for: • Central finance
• Client merge • Client transfer
• Company code transfer • Rapid data migration
You can minimize cost by integrating the migration of selected clients or company codes directly into the processes for transi-tioning to SAP S/4HANA. You reduce the time to benefits and optimize business continuity through the technical migration of whole sets of business data, including transaction history. And you can combine multiple SAP and third-party enter - prise resource planning applications and transition them to SAP S/4HANA in one project.
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
The technical implementation value assurance service
package for SAP S/4HANA includes the services of the
previous package and enhances it with services that
help you design and implement the technical portions
of your transformation.
PACKAGE 3
Migration and Implementation Services
You can advance toward full implementation of SAP S/4HANA using the migrate and implement value assurance service package for SAP S/4HANA. The package also includes the services of the previous two packages, so you can make it your entry point into support for your deployment of SAP S/4HANA if you feel secure about your previous technical implementa-tion steps. SAP involvement in your transformaimplementa-tion project is high at this point, but you may also continue to work with a third-party partner for some aspects.
TRANSITION TO OPERATIONS
Wherever you started out on your journey, and whatever the scope of your initial project, the process inevitably entails changes to IT operations. The transition-to-operations (T2O) service defines the IT framework you need for operating SAP S/4HANA in your environment safely and efficiently, providing guidance on necessary processes, tools, and skills. Procedures in services vary depending on whether you want an on-premise, hybrid, or cloud implementation. However, in all scenarios, we help you:
• Mitigate the risk of project closure
• Achieve the target IT operational costs defined in the business case
• Gain a clear picture of the readiness of your IT organization to support planned changes
• Safeguard your project investment and realize business value
• Lay the groundwork for efficient resolution of post-going- live issues
• Support future projects more rapidly and cost-effectively • Transfer knowledge to bring new staff up to speed
Evaluating Operations Impact
SAP experts analyze the scope of the project to evaluate potential operational risks and identify areas of the support framework that must be in place before you go live with SAP S/4HANA. We also develop a road map detailing activities that your IT organization must complete to prepare your future IT support framework. These may include revising resource strategy, configuring tools, documenting procedures, and defining cutover activities.
As part of the transition, the T2O team helps you: • Implement new monitoring templates in SAP Solution
Manager
• Integrate SAP Solution Manager with other support tools • Adjust change management tools to handle SAP Fiori apps • Set up a cockpit to help your internal support team manage
SAP S/4HANA
• Document procedures centrally, covering access, recovery, and routine processing
• Define roles in knowledge transfer and set up means to evaluate the success of training
Performing an Operations Technical Check
Two to three weeks before you go live, your T2O team helps you perform a technical readiness check. Your staff runs self-checks on the status of knowledge transfer and tests for support processes. Our staff checks the setup of monitoring, troubleshooting, and software logistics. We can also help ana-lyze any incidents that have occurred since the deployment of the solution, addressing such key management concerns as: • What challenges are users experiencing?
• How difficult are their challenges?
• How efficiently does the IT organization support the new solution?
• Where do the solution and the support framework need improvement?
17 SAP S/4HANA Value Assurance
PERFORM BUILD DESIGN
With services for build design, you work with the support team to gather functional requirements and identify the solutions to implement during build execution. If you are converting an existing system, we first redesign relevant business processes according to predefined industry-specific models to help ensure optimal use of your new capabilities. We focus on data volume from the outset, to help you take advantage of the key features of SAP S/4HANA from day one. The application of best practices in gap analysis and change management helps you maintain high performance and foster end-user accep-tance across the enterprise.
Training Key Users
One of the first steps is a brief period of methodology training, to set team expectations and introduce the SAP Activate meth-odology if you are not yet familiar with it. You also learn how to implement or adjust processes relevant to your implementa-tion, in predefined areas such as core finance, order-to-cash, procure-to-pay, and accelerated plan-to-product processes. Performing Fit-Gap Analysis
In this phase, we help you pinpoint gaps between standard SAP S/4HANA software functionality and your requirements, recording the gaps and, where possible, suggesting solutions, including estimates of effort. You participate in workshops on the business priorities relevant to your transformation and receive a detailed analysis of topics we discussed.
Also during this phase, your project team must choose whether users will access solution capabilities in the standard user interface or through a Web browser. And you must assign business roles to transactions, set requirements for autho-rization, and specify key performance indicators for data volume management and system monitoring.
Once we identify gaps, we help you design and document solutions. The final comprehensive report describes gaps and solutions at an appropriate level to help you secure executive approval.
Planning a Testing Program
The objective of the test-planning service is to create a project-related testing framework, including input from your in-house testing policies. The framework encompasses methodology, standards and guidelines, test-case development, defect man-agement, reporting and analysis, and roles and responsibilities. We help you develop separate strategies for performance test-ing and for functional testtest-ing at the levels of unit, strtest-ing, scenario, and user acceptance, plus integration and regression testing. Defining Data Volume Strategy
If you have already implemented a data-archiving strategy, you must adjust it for SAP S/4HANA. If you have no data- archiving strategy in place, or if sizing results indicate the need for a server larger than you planned for, we help you discover possible infrastructure and implementation solutions. Then our application experts help you evaluate options for archiving, housekeeping, and information lifecycle management as you define a strategy for managing data volume. Together, we define the points at which various kinds of data can be archived, how you can access archived data, and when the data can be destroyed.
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
If you are moving from an
existing SAP solution to
SAP S/4HANA, we help you
construct a systemlevel
transition road map and
a highlevel project plan.
PACKAGE 4
Innovation and Optimization Services
to Help Do It All
With the innovate and optimize value assurance service pack-age for SAP S/4HANA, you can jump right in at the starting line to bring your new digital core fully online, harnessing services and end-to-end support.
INNOVATE YOUR PLATFORM DESIGN
The platform innovation design service supports the definition, provisioning, and operation of your complete SAP software installation – all systems and components combined with the underlying IT infrastructure. Our goal is to help you ensure safe and cost-effective delivery and accommodate efficient scaling and generous flexibility. We orchestrate project management in a single road map through standardized work streams, basing objectives on best practices for integration of front-end and back-office processes.
The delivery road map is organized into these phases, during which work streams typically run in parallel: • Project setup and concept
• Discovery and prototype • Build
• Deployment
• Post-go-live and operation
We also offer preconfigured models of sample companies to speed conceptualization and planning. See the table on page 21 for related deliverables.
INNOVATE YOUR BUILD DESIGN
With this service, you gain support for business processes and application requirements in a landscape with a large SAP soft-ware footprint. We help you optimize elements that add maxi-mum value and focus on value-realization strategies to lay the foundation for a successful long-term partnership with SAP. The service offers support for elements well beyond the digital core of SAP S/4HANA that reach deep into our entire cloud and on-premise solution portfolios. We in essence extend your engagement foundation into an innovation foundation. You have access to the full array of services from SAP to develop a holistic road map that clarifies and simplifies the challenges of deploying innovative applications in the future. And you can engage with SAP as project lead or work instead with a third party at the helm and use SAP resources primarily for risk mitigation and quality assurance.
With the innovate and optimize value assur
ance service package for SAP S/4HANA, you
can jump right in at the starting line to bring
19
SAP S/4HANA Value Assurance
The following table summarizes the services
in each package, along with their features and
deliverables. It also includes a few additional
optional services that you may find useful.
Summary Views
of SAP S/4HANA
Value Assurance
Service Packages
21 SAP S/4HANA Value Assurance
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
Service Features Deliverables
1
PLAN AND SAFEGUARD VALUE ASSURANCE SERVICE PACKAGE FOR SAP® S/4HANA #9503740
Build your engagement foundation
• Assignment of technical quality manager • Quality gate management
• Access to mission control center • Verification of engagement plans • Support for gap clarification • Balanced scorecard meetings
• Initial documentation clarifying gaps • Technical dependency analysis
Safeguard your implementation
• Validation of core business processes • Monitoring and optimization during transition
• Going-live check four to six weeks before implementation
• Going-live check four to six weeks after implementation
• Conference call on ideas for improvement Plan your digital
transformation • Back-to-standard analysis• Strategy for managing custom code • Definition of technical architecture • System-level transition road map • High-level project plan
• Readiness check
• Set of reports on nonstandard elements • Document with suggestions for custom-
code management • Road map document
• Comprehensive report on all services delivered 2 TECHNICAL IMPLEMENTATION VALUE ASSURANCE SERVICE PACKAGE FOR SAP® S/4HANA #9503750
Design your platform #9503812
• Review of high availability and disaster recovery concept
• Identification of server and storage hardware needs • Sizing and capacity verification
• Technical blueprint document • Deployment plan
Execute your platform
• Installation and configuration of basic software solutions
• Setup of SAP Solution Manager and SAP Data Services software
• Conversion of SAP R/3® software or the SAP ERP application to SAP S/4HANA
• Installation or update of SAP HANA database • Installation or update of SAP S/4HANA software • Configuration of front end and security
components of SAP Fiori® user experience
• Detailed project plan
Transform your
landscape* • Transformation analysis of the current landscape• Definition and prioritization of your transformation requirements
• Safeguarding recommendations
• Migration proposal
• Scope description for each solution • Suggested project phase plan with
milestones
• Preconfigured solutions for such func-tions as central finance, client merge, client transfer, company code transfer, and rapid data migration
3
MIGRATE AND IMPLEMENT VALUE ASSURANCE SERVICE PACKAGE FOR SAP® S/4HANA #9503770
Transition to operations #9503814
• Evaluation of impact on IT operations
• Change management adjustments to address SAP Fiori® apps user interface
• Support team cockpit for SAP HANA® platform
• Central repository for procedural documentation • Knowledge transfer on roles and evaluation tactics • Technical operations readiness check
• Templates and documentation in SAP Solution Manager
• Executive-level incident analysis • Document on proposed testing
framework
• Document on proposed strategy to manage data volume
• Operations handbook Perform build
design #9503815
• Introduction to SAP Activate methodology • Fit-gap analysis
• Design and documentation of gap resolution • Strategies for functional and performance testing • Data-archiving strategy
• Report on business priority coverage • Gap resolution report for executive
approval
• High-level end-user training plan
Custom code management (#9502417)* | Analytics design support (#9503941)* | Analytics execution* 4
INNOVATE AND OPTIMIZE VALUE ASSURANCE SERVICE PACKAGE FOR SAP® S/4HANA #9503787
Implement your technical foundation Build your appli-cation foundation
• All of the above • Hypercare • Co-innovation
• All of the above • Co-innovation
• Ongoing collaboration with SAP on added functionality and new business models
BECOME A DIGITAL ENTERPRISE
Becoming a digital enterprise is now a must. Moving to SAP S/4HANA, designed to converge transaction and applica-tion processing in-memory, is one of the best ways to drive that transition. With this revolutionary solution, you can architect the four pillars of workforce engagement, supplier and partner collaboration, customer experience, and the Internet of Things around a strong digital core.
We at SAP know digitization. One of our four service packages for SAP S/4HANA can provide the ideal assistance to your team or a partner team to get you up and running for success in the digital world. You can choose a new implementation, a conversion of existing systems, or a landscape transformation and target a cloud, on-premise, or hybrid solution. If you want to work incrementally, packages move stepwise to bring you support for:
• Planning and safeguarding your implementation • Building the technical foundation
• Migrating data and implementing SAP S/4HANA • Innovating with SAP S/4HANA
The services in each package have clearly specified
deliver-LEARN MORE
For more information on digital transformation with SAP S/4HANA Value Assurance service packages that are designed to support your adoption, contact your SAP service representative or visit
http://sapsupport.info/s4hana-service-packages.
HOW TO START
Here’s how to get up and running with SAP® S/4HANA:
Hold a free dis-covery workshop or joint assess-ment to identify business goals Conduct a road-mapping session to outline your journey Define your SAP S/4HANA software sce narios with your SAP represen tative
Select the ser-vice package that best fits your require- ments Extend your package to higher levels or additional ser-vices as needed Harness our expertise in the future to cover new require-ments that arise
After a successful transition
to production, you receive
a final report summarizing
the topics the project team
analyzed, identifying open
issues and laying out an
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SAP S/4HANA Value Assurance
© 2016 SAP SE or an SAP affiliate company. All rights reserved.
If you want help in the early stages of your
transfor mation to a digital enterprise based
on SAP S/4HANA, you should start with the
plan and safeguard value assurance service
package for SAP S/4HANA.
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Studio SAP | 44136enUS (16/07)
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