Fare collection systems. Fare collection academy: Training proposal

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Fare collection academy:

Training proposal

Fare collection systems

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04 I 05 Tradition and innovation 06 I 07 The Fare collection academy 08 I 09 Course 1: FareGo Sales ST 10 I 11 Course 2: FareGo Sales OT

12 I 13 Course 3: FareGo Sales FM/FareGo Sales MP 14 I 15 Course 4: FareGo Sales FB

16 I 17 Course 5: FareGo Sales revenue service maintenance 18 I 19 Course 6: FareGo Val

20 I 21 Course 7: FareGo Gate

22 I 23 Course 8: FareGo Data CS – Basics 24 I 25 Course 9: Special training courses

26 Course overview

27 Satisfied customers all over the world

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Founded in 1872, Scheidt & Bach-mann has become a global so-lutions provider. The company’s worldwide success comes from its innovative vision and customer- oriented approach.

Growth through diversity

Scheidt & Bachmann has grown stea-dily over nearly 140 years. Beginning as a mechanical engineering company, we have constantly innovated to re-main a market leader by developing new opportunities to suit the times - from railway technology in the nine-teenth century and fuel pumps in the 1930s, to more recent developments in access control systems for car parks. Since the 1970s, Scheidt & Bachmann has established itself as a leader in automated fare collection systems, excelling in introducing fare systems to suit complex public transport net-works in major cities around the world.

Tradition and innovation –

trademarks of being a global market leader

Parking and leisure centre systems Signalling systems Fare collection systems Petrol station systems

Delivering excellence is a tradition Scheidt & Bachmann has been run by

the founding family for five genera -tions, and many employees have links to the company stretching back gene-rations. This strong foundation is the basis from which technical innovation,

highly qualified staff and local market

expertise has been used to build a commitment to excellence.

Founded in 1872

Number of employees: > 2,000 Developed from a mechanical engi-neering company to a global systems provider

Global market leader with future-proof system designs

Continuous investment in innovative production technologies

Continuous investment in highly qualified employees

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The Fare collection academy

Implementing an innovative and

integrated ticketing technology system requires a professional partner. Not only from the initial planning stage right through until the system is ready to be put into operation, but also for the operating time of the system. Therefore the education and training of the transport system staff, who have to operate this kind of innovative system, play a very important role in Scheidt & Bachmann’s project management.

Scheidt & Bachmann has greatly expanded and reinforced its already very well equipped education and training department in recent months. At the recently established Fare collection academy the trainers, pass on their expertise and hands-on

experience of various jobs and scenarios to the course participants. They have worked in the business and are familiar with all the hardware and software related tricks and tips from their routine work. The trainees have access to facilities using the latest technology, such as individual training to learn the ropes of the administrative level systems as well as the latest equipment (ticket machines, point of sale devices, etc.).

These training programs and units have been created for people who are professionals in the repair, maintenance and analysis of equipment, and also work at the administration level. The focus here is always on practical application. Each training program is of course adapted to clients’ requirements and their particular systems.

The objective here is to train course participants so intensively that all the course material is easily integrated into their everyday routine operations. It is a concept that works well, and which many people working for Scheidt &

Bachmann’s clients worldwide find

effective.

But the Scheidt & Bachmann Fare collection academy does even more: All the work conducted on the technical literature for entire systems is done here. Only those who have had hands-on experience are able to formulate the instructions and documentation for practical applications, so that they are user- friendly as well as task and problem oriented and provide real assistance.

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Course 1: FareGo Sales ST

Basics

The communication and interfaces between the individual modules Serial interface V11

The principle of the Scheidt & Bachmann data interface and com-munication

Internal structure of the vending machine

Comprehensive explanations of the individual components

The course focuses on the remedy of simple failures of the individual components

Replacement of the individual components

The individual components in the vending machine are dismantled and replaced with and without tools

The TVM service commands Comprehensive overview of all service commands

Effects on hard- and software will be shown

Commissioning and installation of the vending machine

Prerequisites and explanation of commissioning and installation procedures will be explained Repair

Explanation of the event codes Analysis and repair aid (mechanic and electric)

Safety features will be stressed out Maintenance cycles

Detailed information about the maintenance cycles prescribed by Scheidt & Bachmann

Furthermore it is explained which modules must be maintained on-site or in the workshop

Cleaning and maintenance of the individual field components

The individual components are explained, cleaned and maintained Tools and cleaning aids

Detailed information about the tools and cleaning aids to be used Revenue service maintenance

Comprehensive explanation of the individual procedures required for a revenue service maintenance The step by step procedures to replace all revenue service compo-nents

The revenue service reports will be explained

Training content:

Requirements Good knowledge in

mechanical and electrical procedures

Objectives Confident operation of

the TVM

Remedy of malfunctions of the vending machine which can be realised by means of simple replace-ment of components Good knowledge of the on-site maintenance procedures

Good knowledge of all revenue service proce-dures at the vending machine

Attendance Max. 6

Course duration 3 days

Course price Upon

consultation •

This training course fits for every staionary ticket vending machine by Scheidt & Bachmann.

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Course 2: FareGo Sales OT

Training content:

the TVM

Remedy of malfunctions of the vending machine which can be realised by means of simple replace-ment of components Good knowledge of the on-site maintenance procedures

Good knowledge of all revenue service proce-dures at the vending machine

Attendance Max. 6

Course price Upon

consultation

This training course fits for every on-board ticket vending machine by Scheidt & Bachmann.

Basics

The communication and interfaces between the individual modules Serial interface V11

The principle of the Scheidt & Bachmann data interface and com-munication

The individual components in the vending machine are dismantled and replaced with and without tools

The TVM service commands Comprehensive overview of all service commands

Commissioning and installation of the vending machine

Cleaning and maintenance of the individual field components

The individual components are explained, cleaned and maintained Tools and cleaning aids

Detailed information about the tools and cleaning aids to be used Revenue service maintenance

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Course 3: FareGo Sales FM/FareGo Sales MP/FareGo Sales CP

Technical concept

General introduction into the system

Description of the technical proce-dure from the ticket issuance up to the settlement

Performance features

Description of the POScom/Fare-Master hardware

Performance of the individual com-ponents and peripherals

Basic functions of POScom/ FareMaster

Commissioning of a sales device Shifts and daily functions

Keeping of sales shifts and execu-tion of service funcexecu-tions

Settlement of the sales device Execution of a cashier‘s statement Check of the settlement printouts and storage of all entered data Commissioning and installation

Prerequisites and explanation of commissioning and installation procedures will be explained Maintenance

Explanation of the required on-site maintenance procedures

Presentation of necessary tools and cleaning aids

Repair

Explanation of possible causes of errors

Analysis and repair aid (mechanic and electric)

Training content:

Requirements There are no requirements

to be met

Objectives Safe operation of the

sales device

Remedy of malfunctions Good knowledge about the adjustment and maintenance procedures

Attendance Max. 6

Course duration 1 day

Course price Upon

consultation

This training course fits for every POS system by Scheidt & Bach-mann.

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Course 4: FareGo Sales FB

Basics

The communication and interfaces between the individual modules Internal structure of the farebox

The individual components in the farebox are dismantled and repla-ced with and without tools The farebox service commands

Comprehensive overview of all service commands

Commissioning and installation of the farebox

Tools and cleaning aids

Detailed information about the tools and cleaning aids to be used Cleaning and maintenance of the

individual field components

The individual components are explained, cleaned and maintained Revenue service maintenance

Training content:

Objectives Safe operation of the

farebox

Remedy of malfunctions of the farebox

The on-site maintenance of the farebox

Good knowledge of all revenue service proce-dures at the farebox

Attendance Max. 6

Course price Upon

consultation •

This training course fits for every staionary ticket vending machine by Scheidt & Bachmann.

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Course 5: FareGo Sales – revenue service maintenance

Functioning of the vending machine

Brief explanation of the entire sys-tem, focused on the functioning of the vending machine

Explanation and function of the individual components

The course focuses on the revenue service considerations with regard

to specific components

Data handling with the service keyboard

Brief description of the removable

data carrier (PCMCIA flash card)

Handling of the removable data carrier in the vending machine

The revenue service components in the vending machine are replaced The exact procedure is demons-trated with the help of a full take through the revenue service main-tenance

Error corrections

Handling problems, which might occur during the revenue service maintenance, are explained in detail

The quick elimination of errors is explained

Printouts of the vending machine All revenue service printouts are printed and explained

Transport of the individual reve-nue service components

Correct transport and storage of the replaced components in the service vehicle and in the workshop

Training content:

to be met

Objectives Good knowledge of all

re-venue service procedures at the vending machine

Attendance Max. 6

Course price Upon

consultation

This training course fits for every ticket vending machine by Scheidt & Bachmann.

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Course 6: FareGo Val

Technical concept

Performance features

Description of the individual hard-ware components and peripherals Basic functions of the validator

Commissioning of hardware and software

Smart card technology

Explanation of the hardware and software

Repair

Explanation of possible causes of errors

Analysis and repair aid (mechanic and electric)

Maintenance

Training content:

to be met

Objectives Remedy of malfunctions

Good knowledge about the adjustment and maintenance procedures

Attendance Max. 6

Course price Upon

consultation

This training course fits for every validator by Scheidt & Bachmann.

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Course 7: FareGo Gate

Basics

The communication and interfaces between the individual gate modu-les

Internal structure of the Fare gate Explanation and function of the individual components

The individual components in the gate are dismantled and replaced with and without tools

Data handling with the service keyboard

The command set of the gate will be explained

Adjustment of key elements Adjustments of the light barriers, the clutch and glas panel

Repair

Commissioning and installation of the gate

Prerequisites and explanation of commissioning and installation (electrical wiring of the gate com-ponents)

Maintenance

Safety features and transport of the individual components

Correct transport and storage of the replaced components in the service vehicle

Local device controller

Comprehensive explanation of the menu structure and gate control-ling features

Training content:

the LDC

Remedy of malfunctions of the gate which can be realised by means of simple replacement of components

Good knowledge about the adjustment and maintenance procedures of major components

Attendance Max. 6

Course price Upon

consultation

This training course fits for every fare gate by Scheidt & Bachmann.

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Course 8: FareGo Data CS – Basics

Basics

Structure of the network Menu structure

Adaptation of the system mainte-nance menu structure to

customer-specific requirements User maintenance

Management of users on the CSS Alarm user

Configuration of alarm users based

on users already maintained

Configuration of events and alarm Alarm user screen

Use of the alarm user mask Processing of alarms

Tariff maintenance

Explanation of the tariff structure Change of a tariff fare

Status visualisation

Use of the status visualisation mask Maintenance of the status visuali-sation

Configuration of the status visuali -sation mask

Version management

Concept of the version manage-ment

Explanation of various types of versions

Status of version types Order management

Creation of a new order

Download of version data Upload of shift data

Maintenance of order manage-ment

Control functions when dealing with the order management Offline-tools

Initialisation of a data carrier

Integration of data from offline

devices

Transmitting from versions to an

offline device Reports

Printout of the individual program-med reports

The organisation and filtering of

special data

Training content:

Requirements General PC knowledge

Objectives Good knowledge of the

CSS menu sequences Good knowledge of all daily related processes

Attendance Max. 6

Course price Upon

consultation

This training course fits for every back-end system by Scheidt & Bachmann.

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Course 9: Special training courses

The coordination (timeframe and content) takes individually place with the customer. Here are some examples:

Shop maintenance of Scheidt & Bachmann modules Use of the right tools and cleaning aids

Comprehensive explanation of the electronic and mechanical modules Assembly instructions of the individual modules

Adjustments

Mechanical adjustments of Scheidt & Bachmann modules Adjustments of software parameters

Comprehensive explanation of sub modules Tariff and layout changes

Explanation of special software programs Explanation and changes of the ticket layout Realisation of tariff changes

Software parameter adjustments

Training content:

Requirements Based on the individual

course content

Objectives The acquiring of special

know how in hard- and software areas

Attendance Upon consultation

Course duration Upon consultation

Course price Upon

consultation

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Course overview

Satisfied customers all over the world

Our training courses are developed

for persons who professionally work in maintenance and service of the equipment and as administrators on management levels.

Thanks to the high practical share of our training measures, you will be en-abled to integrate the trained subjects and to implement it in your everyday work. Irrespective of your progress of knowledge, whether you are a be-ginner, dispose of basic knowledge, or have already advanced to higher levels, we will offer you a successful

qualification for your daily work.

Many staff members of the following companies in Germany and abroad have already made use of our training courses for extended vocational trai-ning.

Course Requirements Objectives Attendance Course duration Course price

1: FareGo Sales ST Good knowledge

in mechanical and electrical procedures

Confident operation of the TVM Remedy of malfunctions On-site maintenance procedures Revenue service procedures

Max. 6 3 days Upon

consultation

2: FareGo Sales OT Good knowledge

Confident operation of the TVM Remedy of malfunctions On-site maintenance procedures Revenue service procedures

Max. 6 2 days Upon

consultation 3: FareGo Sale FM /

FareGo Sales MP There are no requirements to

be met

Safe operation of the sales device Remedy of malfunctions

Adjustment and maintenance procedures

Max. 6 1 day Upon

consultation

4: FareGo Sales FB Good knowledge

Safe operation of the farebox Remedy of malfunctions On-site maintenance Revenue service procedures

Max. 6 2 days Upon

consultation 5: Revenue service

maintenance There are no requirements to

be met

Good knowledge of all revenue service

proce-dures at the vending machine Max. 6 1 day Upon consultation

6: FareGo Val There are no

requirements to be met

Remedy of malfunctions

Adjustment and maintenance procedures Max. 6 1 day Upon consultation

7: FareGo Gate Good knowledge

Confident operation of the LDC Remedy of malfunctions

Adjustment and maintenance procedures

Max. 6 2 days Upon

consultation 8: FareGo Data CS –

Basicis General PC know-ledge Good knowledge of the CSS menu sequences Good knowledge of all daily related processes Max. 6 3 days Upon consultation

9: Special training

courses Based on the individual course

content

The acquiring of special know how in hard- and

software areas Upon consul-tation Upon consul-tation Upon consultation

Abstract of our references: Deutsche Bahn, Germany First Group, UK

Irish Rail

KVB, Cologne / SWB, Bonn Linz AG Linien

Long Island Railroad LUAS, Ireland MBTA, Boston Metro Kopenhagen Mint of Poland National Express, UK Neuchâtel Phoenix RET, Rotterdam Rheinbahn Düsseldorf Schweizerische Bundesbahnen, Switzerland SWM, Munich

West Coast Express, Canada Wiener Lokalbahnen

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Scheidt & Bachmann GmbH Fare collection academy Breite Straße 132 41238 Mönchengladbach Germany Phone +49 2166 266-583 Fax +49 2166 266-667 fassbender.juergen@scheidt-bachmann.de www.scheidt-bachmann.com