Global Solutions
Global Management Elite
Bring simplicity
to a complex global
communications
Mobility is now a core component of the business world and presents enterprises with a number of exciting opportunities: • to enhance customer experience. • to create new business models and
delivery channels to gain competitive advantage.
• to speed-up business transformation to become a more productive and cost-efficient organisation.
Our Enterprise Managed Mobility proposition delivers a variety of
business benefits by reducing complexity and greatly improving the visibility and control of mobile usage across your entire organisation. It also puts in place a number of solutions that will both widen mobile productivity and tighten mobile security, allowing you to focus on your core activities.
In short, you can access a comprehensive, innovative and integrated solution portfolio designed to simplify your mobile communications.
Greater control, greater rewards
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Complete collaboration
Simplify global operations
Enterprises are being challenged to manage their businesses more efficiently. Implementing Enterprise Managed Mobility (EMM) solutions allows you to centralise and control not only the cost of basic mobile services, but also to ensure that the total cost of mobility is visible, understood and managed.
In the global economy, enterprises are faced with increasingly intricate supply and procurement policies. Reducing this complexity can deliver tangible
commercial benefits.
Optimising your supplier portfolio can minimise back office management overheads and enable a shift of focus to managing KPIs and your end user experience.
Our global account team can provide support in removing the complexity of operating your global communications estate. They will also ensure that you receive world-class and comprehensive global project and service management at all times.
Cost reduction and efficiency
Global Management Elite
Speed up business transformation and become a more
productive and cost efficient organisation
Companies are under increasing pressure to maximise the efficiency of their telecoms operations. So as a result they need complete visibility of their telecom spend and usage.
The following are the most common cost reduction strategies:
• smart inventory management to ensure the right devices are being used. • usage and pricing management with
local vendors.
• telecom and roaming expense management ensuring all employees are on the best tariff.
• identification of redundant services or under-used services.
• rationalisation of contracts to reduce telecom management overheads.
• ongoing review and re-negotiation of contract risk/penalty clauses to make sure they’re fit for purpose.
Global Management Elite is the latest evolution of our EMM portfolio. It provides a single management view of mobile communications, working everywhere you need to be.
The service reaches the most important markets across all five continents so it can support any international growth and expansion plans you may have. It is also one of the most advanced and extended Managed Mobility solutions in the world.
1. Business challenge
Remove complexity and simplify engagement processes.
Our solution
• A single global point of contact across multiple countries with our dedicated team of Global Project Managers /
Global Service Managers ensuring global customer satisfaction and consistent service quality.
• World-class customer service centre providing 24x7 support.
• A single vendor with connectivity services managed under a single agreement. • Common mobile services and solutions,
and standardised service experience providing seamless access to the entire mobile state.
2. Business challenge
Increase visibility across global telecom estate.
Our solution
• Telecom expense reporting providing visibility of usage and spend to help reduce costs.
• Inventory reporting services with a full assessment and information of your mobile devices, accessories and lines base.
3. Business challenge
Improve productivity and business efficiency.
Our solution
• Full life-cycle service management through a Central Management Solution including service levels (ordering, inventory, incidents etc.).
• Global Service Management Centre (gSMC) to deal with providers on a local level so we can also accelerate incident resolution and international ordering and support.
Consulting/ Assessment Starting Point Support on mobile Strategy/Information Consulting Services Strategy Expense Advisor
Platform & Apps Integration Customised outsourcing Core Communication Enhanced Connectivity Core Mobility Services Lifecycle Management Service Management Global Lifecycle and
Telecom Expense Management Productivity Services Productivity & Collaboration Mobile Apps Value added services
IT & Platforms Integration support Consulting & Solutions Integration Customer Infrastructure,
Apps Integration & Hosting Solutions Collaboration
& Mobilisation Mobile Workplace Enterprise App Store MEAP Blue Smart Analytics Contract Management
Global Management Central Cost Manager Global Management Elite
Global Secure Mobile Device, Apps & Content Management Core Mobility Roaming Universal Wi-Fi Global Enterprise Messaging
What does Global Management Elite deliver for your organisation?
Global Management Team: a dedicated
team (Global Project Manager and Global Service Manager) supported by
comprehensive systems and solutions that work with you throughout the solution implementation and operation.
Service Management Centre: provides
global service and 24/7 customer care from dedicated centres in Madrid, Miami, Prague and Beijing.
Elite Customer Portal: a secure,
web-based solution which enables you to easily access information through one centralised interface across multiple countries. This reduces complexity and gives greater control over mobile communication at a local, regional and global level, whilst delivering greater management efficiencies.
The portal enables you to:
• order from an agreed mobile customer catalogue.
• submit and raise trouble ticketing and monitor resolution.
• review performance and SLAs (locally, regionally or globally).
• view detailed reporting and trend analysis.
Central Cost Manager (Telecom Expense Management): this solution
is essential for providing visibility and control over usage and spend. Central Cost Manager is a unique web-based analysis and reporting tool which delivers business-critical information from across the telecom estates.
In summary, Global Management Elite reduces geographical and multi-currency complexity and overall
telecommunications expenses
by enabling holistic management of the mobile communications lifecycle. All our processes are based on the globally recognised ITIL® standard to
ensure excellence in execution and management.
Global Management Elite
Global
Management Elite Portal
Service Management
Centre
Central Cost Manager
To find out more about our Global Solutions
and the benefits we can bring to your business,
contact us at
[email protected]
We’ve been providing mobile services for our customers for many years. And now, over 315 million of them depend on us to deliver fixed, mobile and IT solutions – every day.
With a presence in over 40 countries to date, Telefónica Global Solutions serves hundreds of multinational organisations, growing in emerging markets like China,
Brazil and Mexico, as well as established ones across Europe and the USA.
Our customer-centric approach is all about being where our customers are, and providing the services they need. We have the scope, expertise and scale required to ensure that all the parts of your global business are always connected.
Telefónica Global Solutions
The most experienced. The most comprehensive
communications coverage.
T8972
www.globalsolutions.telefonica.com/multinational www.telefonica.com
