Hay Group retail sector international capabilities

Hay Group retail sector

international capabilities

Contents

About Hay Group and our retail practice

Insight into our clients

Hay Group reward information services

Hay Group’s global coverage

Our retail strengths and growth potential

Hay Group PayNet

Global retail job model

Tailored, local retail solutions

-About Hay Group

We have 2,600

employees on

the ground to

add local

support across

all industries

We have been

helping

organizations

work since 1943

We have 88

offices in 47

countries

around the

globe

We work with

more than

14,500

International

organizations

International

clients across

the private,

public and not

for profit

sectors

Our retail practice

The retail industry is a key focus for Hay Group

The retail industry represents over 14% of U.S. revenue



We have a sound understanding of the business drivers and how different companies structure their

businesses to be successful in this highly competitive industry



We have significant databases covering organization design, role design, metrics, performance

expectations as well as all aspects of rewards



Our experienced retail consultants spend 90%+ of their time consulting with other retailers across the

globe, including the following major multi-national names in the industry

Clients that participate in

multiple countries

Companies

Number of countries

Wal-Mart Stores, Inc.

19

Bulgari Corporation of America

18

Richemont

18

Inter IKEA Systems B.V.

17

Carrefour SA

14

Office Depot, Inc.

13

Marks & Spencer (Ireland) Ltd.

8

Jysk A/S

8

Makro

8

Tesco PLC

7

Decathlon SA

6

Benetton

6

Metro Cash & Carry

6

OBI Group Holding GmbH

6

Leroy Merlin

6

V.F. Corporation

6

The Gap, Inc.

5

ACCO Brands Corporation

5

Hay Group reward information services

Hay Group



Our reward data covers more than

100 countries



All of our data is

job sized

, in addition to job title matched

We have

rigorous quality checks

in place



We have a

sector approach

that allows us to be a global and local partner in delivering

and interpreting data



We have a

global retail job model

that allows us to deliver consistent and comparable

Global coverage



Our reward data covers more than

100 countries

(electronic data in almost 80

countries)



We have more that

14,500 clients

participating, with half of these being international

We have

12 million incumbents’

pay data

Key: Non-interactive data  Electronic data

Retail sector coverage



Our global data for the retail sector covers

2,120,799 incumbents

25 retailers

participate in five or more country databases



Many

Fortune ranked retailers

participate in our database around the world

Key: Countries with strong retail data

 Countries with retail data Countries without retail data

Where our retail strengths are

Country

Number of

participants

Country

Number of

participants

Australia

17

Lithuania

13

Belgium

55

Netherlands

24

Brazil

16

Poland

41

Canada

20

Portugal

22

China

28

Russian Federation

17

Czech Republic

26

Saudi Arabia

15

France

39

Slovakia

15

Germany

14

Spain

16

Greece

23

Sweden

28

Hong Kong

23

Switzerland

14

Hungary

12

Turkey

36

India

21

Ukraine

14

Ireland

12

United Arab Emirates

31

Italy

17

United Kingdom

38

Summary of global offerings

Our core and recommended survey platform is

PayNet (online)

, however,

we can deliver reward information in other form, such as:



Standard reports

Tailored reports



Market data presented in excel format

Reward Pinpoint

Hay Group PayNet



Online portal that provides instant access to the most timely, reliable and

comprehensive reward and benefits information available on the market today



A series of easy-to-use tools allows quick analysis of the information to help you

manage your reward program



Our global methodologies allow you to make meaningful comparisons between

industries, job families and markets all around the world



Our local expertise ensures you can get the ‘real picture’ of what is happening in any

given market

More than

100

countries

More than

14,500

organizations

12 million

incumbents

The numbers

Working with Hay Group gives you access to data covering

in

88

offices

2,000

HR

experts

speaking

41

languages

All major

industries

Backed by

PayNet database overview

PayNet database facts:



Includes over 2,430 organizations and more than 1.5 million employee records



Over 50 cross-industry families (e.g. human resources, finance, marketing, logistics,

etc.) as well as sector focused families (e.g. retail operations, merchandising, loss

prevention, etc.)



Over 3,000 jobs from File Clerk to CEO



Provides market data for 19 compensation elements from base salary through total

remuneration



Customize markets by geography, industry, ownership, employee size and revenue or

set up a peer market



Multiple approaches to obtaining market data (job pricing, Hay Reference Level , your

grades/bands, spot pricing and job mapping)



6 quick and easily generated outputs including Excel, CSV, Power Point and Word

Your own dedicated account manager to provide you unlimited support



Unprecedented linkage between our job models and job sizing methodology which helps

Global retail job model

FAMILY RETAIL OPERATIONS (RL) MERCHANDISE OPERATIONS (ME) LOSS PREVENTION (LP) DESIGN (DE) SUBFAMILY Regional Management (RLA) Store Management (RLB) Supervision and Sales Staff

(RLC) Inventory Planning (MEA) Buying (MEB) Sourcing (MED) Merchandising / Range and Space Planning (MEC) Loss Prevention (LPA) Design (DEA) Executive Reference Level 99 (RLZ99) Head of Retail Operations

(MEZ99)

Head of Merchandise Operations (0400) (LPZ99) Head of Loss Prevention (DEZ99) Head of Design Executive Reference Level 99 (RLA99)

Head of Region (RLB99) (RLC99) (MEA99)

(MEB99) Head of Buying (MED99) Head of Sourcing (MEC99) Head of Merchandising (LPA99) (DEA99) 20 (RLA20) Regional Manager II / District Manager V (RLB20) Store Manager VIII (RLC20) (MEA20) (MEB20)

Buying Director (MED20)

(MEC20) Merchandising Director (1423) (LPA20) Loss Prevention Director (DEA20) Technical Design Director 19 (RLA19) District Manager IV (RLB19)

Store Manager VII (RLC19) (MEA19) (MEB19) (MED19) (MEC19) (LPA19)

(DEA19) Designer II 18 (RLA18) Regional Manager I / District Manager III (RLB18) Store Manager VI / Assistant Store Manager VII (RLC18) Department / Sales Manager VII (MEA18) (MEB18) Buyer II (MED18) Manager of Sourcing Packaging Manager (MEC18) Merchandising Controller (LPA18) Manager of Loss Prevention (DEA18) Designer I Technical Designer II

Available local retail reports

Countries

Databases*

Compensation reports**

Benefits reports***

Belgium x x x Canada x x x China x x x Czech Republic x x France x x x Greece x x x Hong Kong x x x Hungary x x x Italy x x x Netherlands x x x Poland x x Portugal x x x Russia x x x Slovakia x x Spain x x x Turkey x x x Ukraine x x x United Kingdom x x x United States x x x

*Databases may not be retail only

Reward Pinpoint details

Standardized benchmarking analysis on all total remuneration elements,

on an employee basis

Company vs. market comparisons are provided for 18 elements of Total

Remuneration



Including Base Salary, Short Term Incentives, Long Term Incentives, Allowances and 8

key benefit areas

Available in 65 countries

Priced at $3,500 per country

Reward Pinpoint sample 1

Reward Pinpoint sample 2

Reward Pinpoint sample 3

Hay Group’s local presence

New York Metro

Ottawa Philadelphia Regina San Francisco San José (CR) Toronto Vancouver Washington DC Metro Pacific Auckland Brisbane Canberra Melbourne Perth Sydney Wellington South America Bogota Buenos Aires Caracas Lima Santiago Sao Paulo

Our global retail team

We never outsource our support. Every Hay Group team member you

meet is trained by us, employed by us and supported by us

We are here to provide a fast, responsive service, wherever you are and

whenever you need us:

Craig Rowley

Global retail practice leader Based in Dallas, US

Craig.Rowley@haygroup.com

Nancy Kirby

Reward information services sector leader, retail Based in Philadelphia, US

Nancy.Kirby@haygroup.com

Maryam Morse

National retail reward practice leader Based in Dallas, US

Maryam.Morse@haygroup.com

Kristen Zola

Reward information services client manager, retail Based in Philadelphia, US

Appendix–list of jobs

Design

Technical Design Director Designer II

Designer I

Technical Designer II Associate Designer Technical Designer I

Associate Technical Designer Assistant Designer

Assistant Technical Designer Head of Design

Loss Prevention

Head of Loss Prevention Loss Prevention Director Manager of Loss Prevention Loss Prevention Supervisor

Merchandise Operations

Inventory Planning Director Inventory Planning Manager Inventory Planner II

Inventory Planner I

Assistant Inventory Planner

Head of Buying Buying Director Buyer II Buyer I Assistant Buyer II Assistant Buyer I Buying Administrator Head of Merchandising Merchandising Director Merchandising Controller Merchandiser III

Range and Space Manager Merchandiser II Visual Manager Space Planner Visual Merchandiser Merchandiser I Window Dresser Head of Sourcing Manager of Sourcing Packaging Manager Sourcing Specialist II Packaging Analyst Sourcing Specialist I Sourcing Assistant

Head of Merchandise Operations

Retail Operations Head of Region Regional Manager II District Manager V District Manager IV Regional Manager I District Manager III District Manager II District Manager I Store Manager VIII Store Manager VII Store Manager VI

Assistant Store Manager VII Store Manager V

Assistant Store Manager VI Store Manager IV

Store Operations Manager Assistant Store Manager V Store Manager III

Appendix–list of jobs

Retail Operations (continued)

Assistant Store Manager IV Store Manager II

Assistant Store Manager III Store Manager I

Assistant Store Manager II Store Management Trainee Assistant Store Manager I Department/Sales Manager VII Department/Sales Manager VI Department/Sales Manager V Department/Sales Manager IV Department/Sales Manager III Department/Sales Manager II Department/Sales Manager I Sales Assistant V

Fish Assistant/Butcher/Baker Sales Assistant IV

Sales Assistant III Chief Cashier Sales Assistant II

Cashier/Check-out Operator II Sales Assistant I

Cashier/Check-out Operator I Stock Replenishment Assistant Head of Retail Operations

Logistics/Supply Chain Head of Purchasing/Procurement Purchasing Manager Purchasing Agent Buyer II Buyer I Head of Materials Materials Manager

Production Control Manager Warehouse Manager Production Planner Warehouse Supervisor Stock Clerk Forklift Operator Head of Distribution/Transportation Logistics Operations Manager Logistics Specialist Traffic Manager Import/Export Supervisor Import/Export Specialist Import/Export Clerk Truck Driver

Head of Logistics/Supply Chain

Marketing

Market Research Manager

Market Analyst/Business Development Officer III

Market Analyst/Business Development Officer II

Market Analyst/Business Development Officer I

Marketing Research Analyst II Marketing Research Analyst I Group Product/Brand Manager Brand/Product Manager IV Brand/Product Manager III Brand/Product Manager II Brand/Product Manager I

Assistant Brand/Product Manager Trade Marketing Manager

Assistant Trade Marketing Manager Head of Corporate Affairs

Appendix–list of jobs

Marketing (continued)

Head of Internal Communications Government Relations Representative Internal Communications Manager Market Communications Manager Public Relations Representative II Internal Communications Specialist Promotions Manager

Public Relations Representative I Public Relations Assistant

Promotions Assistant Head of E-Commerce E-Commerce Manager

E-Commerce Product Manager E-Commerce Analyst

Head of Marketing

Property Management

Head of Real Estate Real Estate Manager Real Estate Supervisor Real Estate Analyst

Head of Energy and Facility Management

Facilities Maintenance Manager II Facilities Maintenance Manager I Facilities Maintenance Supervisor Facilities Assistant II

Facilities Assistant I Head of Construction Construction Manager Construction Site Manager Construction Site Foreman Head of Property Development Quality Assurance

Quality Assurance/Quality Control Manager

Quality Assurance/Quality Control Supervisor

Chemical Technician IV

Quality Assurance/Quality Control Technician III

Quality Assurance/Quality Control Technician II

Quality Assurance/Quality Control Technician I

Compliance Manager Compliance Officer II

Operations Auditor Compliance Officer I

Head of Quality Assurance/Quality Control

Administration/Support/Service

Office Manager III

Administrative Assistant II Office Manager II Administrative Assistant I Office Manager I General Clerk V General Clerk IV General Clerk III General Clerk II General Clerk I Secretary VI Secretary V Secretary IV Secretary III Secretary II Secretary I Translator II Security Supervisor

(continued)

Appendix–list of jobs

Desktop Publishing Supervisor Graphics Artist II

Desktop Publisher II Graphics Artist I Desktop Publisher I

Word Processing Operator III Word Processing Operator II Word Processing Operator I Photocopy Machine Operator

Call Center

Call Center Manager Call Center Supervisor Call Center Specialist

Operator II Operator I

Category Management

Category Manager IV Category Manager III Category Manager II Category Manager I Category Analyst Category Assistant

Customer Service

Technical Customer Service Team Leader

Technical Customer Service Representative IV

Technical Customer Service Representative III

Technical Customer Service Representative II

Technical Customer Service Representative I

Customer Service Manager Customer Service Team Leader Customer Service Representative IV

Customer Service Representative III Customer Service Representative II Customer Service Representative I Head of Customer Service

Engineering

Engineering Manager

Process Engineering Manager Engineer VI Engineer V Engineering Supervisor Engineer IV Engineer III Engineer II Engineer I

Engineering Technician Supervisor Technologist/Technician VI Technologist/Technician V Design Drafter Technologist/Technician IV Drafter Electronic Technician II Technologist/Technician III Electronic Technician I Technologist/Technician II

Appendix–list of jobs (cont.)

Engineering (continued)

Technologist/Technician I Head of Engineering

Executive/Management

Chief Administrative Officer Chief Executive Officer Chief Operating Officer Head of Strategic Planning Division Head

Group Head

Finance and Accounting

Controller Treasurer

General Accounting Manager Accountant V Accounting Supervisor II Management Controller Accountant IV Accountant III Payroll Manager Accountant II Accounting Supervisor I Accountant I Payroll Coordinator Accounts Clerk IV Payroll Clerk II Accounts Clerk III Payroll Clerk I Accounts Clerk II Accounts Clerk I Head of Internal Audit Audit Manager Auditor III Auditor II Auditor I Head of Tax Tax Manager Tax Accountant III Tax Accountant II Tax Accountant I Tax Analyst II Tax Analyst I

Head of Shareholder Relations Financial Planning Manager Credit Manager

Finance Manager

Financial Sub-Section Manager Financial Analyst IV

Credit Analyst/Representative II Financial Analyst III

Financial Analyst II

Financial Analyst I

Credit Analyst/Representative I Chief Financial Officer

Health and Environment

Environmental Manager

Environmental Professional IV Environmental Professional III Environmental Professional II Environmental Professional I

Employee Health and Safety Manager Safety Professional IV

Safety Professional III Safety Professional II Safety Professional I Industrial Nurse

Head of Health, Safety and Environmental Affairs

Human Resources

Human Resources Manager HR Generalist III

HR Generalist II HR Generalist I

Appendix–list of jobs (cont.)

Human Resources (continued)

Human Resources Administrator Human Resources Assistant Head of Training and Development Training and Development Manager Training and Development Specialist III Training and Development Specialist II Training and Development Specialist I Head of Compensation and Benefits Compensation and Benefits Manager Compensation and Benefits Specialist II Compensation and Benefits Specialist I Compensation and Benefits Analyst Head of Organization Development Head of Recruiting

Recruitment Manager Recruitment Officer Recruiter

Head of Labor Relations

Employee/Labor Relations Manager Employee/Labor Relations

Representative

Head of Human Resources

Information Technology

Software Development Manager Application Architect

Development Project Leader Programming Consultant Technical Consultant ERP/SAP Configurer Systems Analyst II Application Designer Systems Analyst I Web Administrator Application Developer II Implementation Engineer Test Developer Web Developer II Application Developer I Tester II Analyst Programmer II Tester I Web Developer I Analyst Programmer I Network Integrator Network Architect

Network Operations Manager Group Ware Specialist

Systems Specialist III Business Analyst

Network Administrator II Network Designer

Network Administrator I Systems Specialist II

Technical Support Specialist Systems Specialist I

Network Management Analyst Field Service Engineer

Information Center Manager IT Operations Manager Information Center Analyst II Operations Team Leader II Contract (SLA) Manager Information Center Analyst I Operations Team Leader I Systems Administrator Computer Operator II Planner

Appendix–list of jobs (cont.)

Information Technology (continued)

Computer Operator I Help Desk Analyst

Assistant Computer Operator Database Manager

Data Security Specialist Database Architect Database Administrator Database Analyst

Assistant Database Analyst Data Entry Operator II Data Entry Operator I Chief Information Officer

Head of Information Technology

Legal Paralegal Supervisor/Manager Paralegal III Paralegal II Paralegal I Legal Advisor IV Legal Advisor III Legal Advisor II Legal Advisor I

Head of Law/Legal Executive

Project Management

Projects Department Manager Project Leader

Project Manager IV Project Manager III Project Manager II Project Manager I Project Analyst II Project Analyst I Production Plant Manager Superintendent/Production Manager General Supervisor II General Supervisor I Unit Supervisor IV Unit Supervisor III Unit Supervisor II Chemical Operator IV Unit Supervisor I Process Operator III Process Operator II Process Operator I

Plant/Site Engineering and/or Maintenance Manager Maintenance Superintendent II Maintenance Superintendent I General Maintenance Supervisor II General Maintenance Supervisor I Maintenance Unit Supervisor IV Maintenance Unit Supervisor III Maintenance Unit Supervisor II Maintenance Technician II Maintenance Unit Supervisor I Tool and Die Maker

Electrician II HVAC Technician Production (continued) Machinist Maintenance Technician I Mechanical Fitter Millwright Carpenter Electrician I Mechanical Technician II Plumber/Pipe Fitter

(continued)

Appendix–list of jobs (cont.)

Head of Operations (Non-Manufacturing)

Research and Development

Research and Development Manager Scientist/Researcher VI

Laboratory Manager

Research and Development Supervisor Scientist/Researcher V Scientist/Researcher IV Scientist/Researcher III Scientist/Researcher II Technician Supervisor Scientist/Researcher I Researcher/Technician Laboratory Technician

Head of Research and Development

Sales

Sales Plans and Programs Manager Sales Training Manager

Sales Plans and Programs Specialist Sales Trainer

Telesales Supervisor Telesales Operator III Telesales Operator II Telesales Operator I Merchandiser

Regional Sales Manager Area/District Sales Manager Sales Representative IV Sales Representative III Sales Representative II Sales Representative I

National/Key Accounts General Manager National/Key Accounts Manager II

Business Developer II

National/Key Accounts Manager I Business Developer I

National/Key Accounts Associate

Head of Marketing and Sales Head of Sales