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EHR

 

Implementation

 

by

 

Small

 

Primary

 

Care

 

Practices

Keith

 

T.

 

Kanel,

 

MD

 

MHCM

 

FACP

Chief

 

Medical

 

Officer

 

Pittsburgh

 

Regional

 

Health

 

Initiative

National

 

EHR

 

Acquisition,

 

Implementation,

 

and

 

Operations

 

Summit

San

 

Francisco,

 

CA

(2)

How

 

many

 

office

based

 

practices

 

in

 

your

 

community

 

use

 

EHRs?

‰

<

 

10%

‰

20%

‰

30%

‰

40%

(3)

How

 

many

 

office

based

 

practices

 

in

 

your

 

community

 

use

 

EHRs?

‰

<

 

10%

‰

20%

‰

30%

9

40%

(4)

EHR

 

Adoption

 

by

 

Office

Based

 

Physicians

 

Achieved

In

 

the

 

last

 

decade,

 

EHR

 

use

 

by

 

office

 

physicians

 

has

 

more

 

than

 

doubled.

(5)

EHR

 

Adoption

 

by

 

Office

Based

 

Physicians

 

Desired

By

 

2014,

 

the

 

federal

 

government

 

has

 

set

 

a

 

goal

 

of

 

100%

 

adoption

 

of

 

electronic

 

health

 

records

 

in

 

the

 

United

 

States.

(6)

EHR

 

Adoption

 

by

 

Office

Based

 

Physicians

 

Desired

Desired

 

growth

 

is

 

exponential,

 

not

 

linear.

  

The

 

traditional

 

pace

and

 

method

 

of

 

implementation

 

must

 

be

 

amplified

 

significantly.

(7)

Forces

 

Driving

 

EHR

 

Implementation

 

in

 

Office

Based

 

Practices

1.

CMS

 

Meaningful

 

Use

 

incentives

¾

Providers

 

can

 

earn

 

up

 

to

 

$44,000

 

over

 

5

 

years

 

for

 

compliance.

¾

Must

 

begin

 

collecting

  

“meaningful

 

use” structured

 

data

 

by

 

10/1/11

 

to

 

leverage

 

full

 

Year

 

1

 

incentives.

2.

Regional

 

Extension

 

Centers

¾

RECs

 

incented

 

to

 

train

 

100,000

 

providers

 

by

 

2012.

¾

Services

 

highly

 

subsidized

 

to

 

eligible

 

providers

 

for

 

first

 

2

 

years.

3.

Corporate

 

consolidations

¾

50%

 

of

 

medical

 

practices

 

are

 

now

 

employed

 

by

 

(8)

Small

 

Primary

 

Care

 

Medical

 

Practices

 

70%

 

of

 

regional

 

medical

 

practices

 

have

 

5

 

or

 

fewer

 

physicians.

80%

 

of

 

regional

 

physicians

 

admit

 

to

 

only

 

one

 

hospital.

Most

 

practices

 

rely

 

on

 

debt

 

financing

 

of

 

major

 

capital

 

expenditures.

Smaller

 

practices

 

=

 

lower

 

EHR

 

implementation

 

rates.

0% 5% 10% 15% 20% 25%

1 2 3 4 5 6 7 8 9 10 11 1213151618 1921222528

Size of Physician Practice

(9)

Implementation

 

Rates

 

are

 

Lower

 

in

 

Small

 

Medical

 

Practices

(10)

How

 

many

 

office

based

 

practices

 

in

 

your

 

community

 

use

 

EHRs?

‰

<

 

10%

‰

20%

‰

30%

9

40%

(11)

Source: CDC/NCHS National Ambulatory Medical Care Survey http://www.cdc.gov/nchs/data/hestat/emr_ehr/emr_ehr.htm

Not

 

All

 

EHR

 

Implementations

 

in

 

Office

Based

 

(12)

How

 

many

 

office

based

 

practices

 

in

 

your

 

community

 

use

 

EHRs?

9

<

 

10%

9

20%

‰

30%

9

40%

(13)

Variability

 

of

 

EHR

 

Functionality

Source: CMS EHR demo application results (113 practices using EHRs), Fall

2008.

(14)

Regional

 

Extension

 

Centers

Nationwide

 

support

 

to

 

providers

 

in

 

becoming

 

“Meaningful

 

Users”

of

 

HIT

 

through

 

comprehensive,

 

“on

the

ground”

services.

Support

 

targeted

 

at

 

primary

 

care

 

providers

 

“least

 

likely

 

to

 

achieve

 

Meaningful

 

Use

 

on

 

their

 

own:

Small

 

practices

 

with

 

<

 

10

 

providers

Critical

 

access

 

and

 

public

 

hospitals

Community

 

health

 

centers

 

and

 

rural

 

clinics

Pennsylvania

 

REC

 

(REACH

 

West)

 

established

 

to

 

move

 

3300

 

(15)
(16)

CMS

 

EHR

 

Demonstration:

 

Roll

Out

Cycle

 

1

 

Community

 

Partners

 

(May

 

2009):

Cycle

 

2

 

Community

 

Partners

:

Alabama,

 

Delaware,

 

Georgia,

 

Maine,

 

Oklahoma,

 

Wisconsin,

 

Virginia,

 

Florida

Study

 

suspended

 

pending

 

deployment

 

of

 

HITECH

 

initiatives.

CYCLE

 

1

 

COMMUNITY

 

PARTNER

PRACTICES

Southwestern

  

Pennsylvania

279

Maryland/District

 

of

 

Columbia

255

Louisiana

204

South

 

Dakota/North

 

Dakota/Iowa/Minnesota

87

(17)

CMS

 

EHR

 

Demonstration:

 

Randomization

All

 

primary

 

care

 

practices

 

small

medium

 

sized

 

with

 

<20

 

providers

 

(IM,

 

FP,

 

GP,

 

geriatrics).

Enrollment

 

of

 

1000

 

regional

 

physicians

 

(approximately

 

1/3

 

of

 

primary

 

care

 

providers

 

in

 

region).

(18)

CMS

 

EHR

 

Demonstration:

 

Maximum

 

Potential

 

Incentive

 

Payments

Year

EHR

 

Adoption

 

(OSS)

Reporting

 

of

 

Clinical

 

Measures

Performance

 

on

 

Clinical

 

Quality

 

Measures

Maximum/

 

Provider

Maximum/

Practice

1

$5,000

n/a

n/a

$5,000

$25,000

2

$5,000

$3,000

n/a

$8,000

$40,000

3

$5,000

n/a

$10,000

$15,000

$75,000

4

$5,000

n/a

$10,000

$15,000

$75,000

5

$5,000

n/a

$10,000

$15,000

$75,000

$58,000

$290,000

(19)

PRHI’s

 

Approach

 

to

 

Regional

 

Engagement:

 

“Transforming

 

Care

 

in

 

Provider

 

Practice”

Partnership

 

with

 

Highmark

 

BCBS,

 

the

 

dominant

 

regional

 

payer

 

for

 

the

 

Project.

Built

 

a

 

transformation

 

team

 

of

 

20

 

practice

 

coaches,

 

all

 

trained

 

in

 

Lean

 

Toyota

 

healthcare

 

methods

 

and

 

PCMH

 

transformation.

Develop

 

a

 

readiness

 

assessment,

 

work

 

plan,

 

and

 

project

 

timeline

 

built

 

from

 

existing

 

best

practice

 

toolkits

 

(e.g.,

 

DOQ

IT)

 

and

 

expert

 

private

 

consultants.

(20)

Approach

 

to

 

Small

 

Practice

 

EHR

 

Implementation

Unnecessary

 

steps

 

in

 

practices

 

that

 

have

 

already

 

implemented

 

an

 

EHR,

 

or

 

practices

 

in

 

communities

 

where

 

the

 

choice

 

was

 

pre

determined

 

(21)

Readiness

 

Assessment

Can

 

you

 

afford

 

to

 

reduce

 

productivity

 

by

 

50%

 

for

 

at

 

least

 

one

 

month?

Is

 

now

 

the

 

time

 

to

 

do

 

this?

Will

 

you

 

need

 

a

 

new

 

billing

 

company?

Do

 

you

 

have

 

a

 

line

 

of

 

credit?

Should

 

you

 

do

 

a

 

total

 

or

 

scaled

 

implementation?

Have

 

you

 

planned

 

for

 

maintenance

 

fees,

 

interface

 

fees,

 

software

 

updates,

 

hardware

 

replacement?

Are

 

you

 

undercoding?

(22)

Standardized

 

Model

 

REC

 

Work

 

Plan

 

for

 

Office

 

Practices

 

with

 

No

 

Pre

existing

 

EHR

DAYS

HOURS

PHASE

TASKS

3

3

Pre

Work

HIPAA Business Associate agreement

30

2

Complete

 

Work

 

Plan

Designate team and champions, Readiness Assessment; assemble 

demographic data

45

11

Office

 

Redesign

Workflow observations and adjustments

82

3

Vendor

 

Preview

Define criteria, schedule and attend demos

55

1

Vendor

 

Selection

Score demos, select finalists, negotiate contracts

110

1

Hardware

 

Installation

Vendor training of staff, implementation

120

9

Meaningful

 

Use

Align EHR use with MU objectives – 15 core and 5/10 menu

55

Reporting

 

Meaningful

 

Use

Each EP registers  with EHR Incentive Program website, submits 

data by attestation (2011 only) or electronically

500

30

TOTAL

Work

 

plan

 

developed

 

for

 

Pennsylvania

 

REACH

 

West,

 

based

 

on

 

6

year

 

experience

 

in

 

DOQ

IT

 

program

 

involving

 

over

 

235

 

practices

 

and

 

1000

 

providers.

  

Work

 

plan

 

has

 

been

 

made

 

available

 

(23)

Standardized

 

Model

 

REC

 

Work

 

Plan

 

for

 

Office

 

Practices

 

with

 

No

 

Pre

existing

 

EHR

DAYS

HOURS

PHASE

TASKS

3

3

Pre

Work

HIPAA Business Associate agreement

30

2

Complete

 

Work

 

Plan

Designate team and champions, Readiness Assessment; assemble 

demographic data

45

11

Office

 

Redesign

Workflow observations and adjustments

82

3

Vendor

 

Preview

Define criteria, schedule and attend demos

55

1

Vendor

 

Selection

Score demos, select finalists, negotiate contracts

110

1

Hardware

 

Installation

Vendor training of staff, implementation

120

9

Meaningful

 

Use

Align EHR use with MU objectives – 15 core and 5/10 menu

55

Reporting

 

Meaningful

 

Use

Each EP registers  with EHR Incentive Program website, submits 

data by attestation (2011 only) or electronically

500

30

TOTAL

Between

 

5

8

 

months

 

are

 

committed

 

to

 

selecting

 

a

 

vendor

 

and

 

installing

 

the

 

product

 

into

 

the

 

(24)

Standardized

 

Sample

 

Model

 

REC

 

Work

 

Plan

 

for

 

Office

 

Practices

 

with

 

Existing

 

Electronic

 

Health

 

Records

DAYS

PHASE

TASKS

3

Pre

Work

HIPAA Business Associate agreement

12

Complete

 

Work

 

Plan

Designate team and champions, Readiness Assessment; assemble 

demographic data

105

Office

 

Redesign

First conduct workflow observations and implement adjustments;  second, 

review all EHR processes and upgrades, making recommendation to 

optimize system.

40

Reporting

 

Stage

Develop /review processes for key reporting functions:  e‐prescribing 

send/print/check, laboratory data enter/retrieve, medication lists, problem 

lists, produce reminders and prompts, identify specific patientsby disease.

40

Reporting

 

Meaningful

 

Use

Each EP registers  with EHR Incentive Program website, submits data by 

attestation (2011 only) or electronically

200

TOTAL

Work

 

plan

 

developed

 

for

 

Pennsylvania

 

REACH

 

West,

 

based

 

on

 

6

year

 

experience

 

in

 

DOQ

IT

 

program

 

involving

 

over

 

235

 

practices

 

and

 

1000

 

providers.

  

Work

 

plan

 

has

 

been

 

made

 

available

 

(25)

CMS

 

EHR

 

Demo

 

Kick

Off

 

Meeting

 

(26)
(27)
(28)

PRHI

Highmark

 

Quality

 

Forum

Pittsburgh,

 

PA

(29)

Interim

 

Results:

 

Southwestern

 

Pennsylvania

 

Cohort

 

of

 

CMS

 

EHR

 

Demo

Self

reported

 

implementation

 

of

 

a

 

CCHIT

certified

 

EHR

 

increased

 

by

 

90%

 

after

 

one

 

year

 

of

 

engagement.

TIME

PRACTICES

SELF

REPORTED

 

USE

 

OF

 

A

 

CERTIFIED

 

EHR

SELF

REPORTED

 

USE

 

OF

 

AN

 

UNCERTIFIED

 

EHR

SELF

REPORTED

 

NO

 

EHR

NO

 

RESPONSE

 

OR

 

DROPPED

 

OUT

INITIATION

 

OF

 

PROJECT

(June

 

2009)

138

28%

 

(39)

14%

 

(18)

58%

 

(81)

N/A

YEAR

 

1

 

SURVEY

(June

 

2010)

(30)

Sources

 

of

 

EHR

 

Adoption

 

Support

 

for

 

Small

 

(31)

Lessons

 

Learned

Small

 

unaffiliated

 

practices

 

do

 

not

 

make

 

purchasing

 

decisions

 

in

isolation;

 

they

 

often

 

collaborate

 

with

 

hospitals

 

or

 

within

 

PHOs

 

when

 

engaging

 

vendors.

Strategic

 

offers

 

of

 

EHRs

 

to

 

independent

 

practices

 

by

 

hospitals

 

and

 

other

 

stakeholders

 

is

 

increasing,

 

and

 

does

 

not

 

preclude

 

involvement

 

of

 

Extension

 

Centers.

Small

 

practices,

 

by

 

their

 

scale,

 

may

 

have

 

a

 

lesser

 

need

 

for

 

guided

 

workflow

 

redesign

 

than

 

larger

 

groups.

The

 

greatest

 

early

 

role

 

of

 

the

 

“consultant”

may

 

be

 

in

 

the

 

readiness

 

assessment,

 

and

 

in

 

guiding

 

the

 

office

 

in

 

team

building

 

and

 

staff

 

(32)

Lessons

 

Learned

The

 

most

 

important

 

single

 

factor

 

in

 

the

 

success

 

of

 

an

 

office

 

EHR

implementation

 

is

 

the

 

emergence

 

of

 

a

 

physician

 

champion,

 

preferably

 

a

 

senior

 

figure.

Financial

 

incentives

 

may

 

be

 

an

 

insufficient

 

motivator

 

to

 

compel

 

many

 

physicians

 

especially

 

those

 

closer

 

to

 

retirement

 

– to

 

adopt

 

EHRs.

The

 

most

 

important

 

role

 

of

 

the

 

consultant

 

(and

 

the

 

REC)

 

may

 

lie

 

in

 

assisting

 

practices

 

in

 

Meaningful

 

Use

 

reporting

 

and

 

optimization,

 

(33)

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