• No results found

SOHO. Contact Center

N/A
N/A
Protected

Academic year: 2021

Share "SOHO. Contact Center"

Copied!
32
0
0

Loading.... (view fulltext now)

Full text

(1)

Enterprise and Service Provider

SOHO

Contact Center

(2)

www.cohtechnologies.com | [email protected]

Convergence of Voice-Video & Surveillance on VoIP Technology Today’s Webinar

Presenters

• Mr Ashdhir Kinra : CEO - Cohesive Technologies.

• Mr Shashank-Kargutkar : Country Head -Grandstream • Mr Warren Sonnen: Director- Epygi Technologies

(3)

www.cohtechnologies.com | [email protected]

o Expertise in Telecom Solutions on IP Domain. o An ISO 9001-2008 Company.

o Presence Across Globe thru Branches and Resellers with Head Quartered in Delhi -INDIA o Managed by Group of Professionals with extensive experience

o Design and Deployment of Applications in different Verticals. o Servicing more than 500 clients Globally.

o Representing Global Brands Like Grand stream /Epygi and Aculab.

(4)

www.cohtechnologies.com | [email protected] APAC Distributor GRANDSTREAM EPYGI APPLIANX DRISHTI - SOFT APAC Distributor Joint Sales Initiative APAC Distributor

(5)

Grandstream Networks is…

• A leading manufacturer of SIP-standard products for broadband

networks

• Robust Portfolio

• IP Video Surveillance, IP Multimedia & Videophones, IP PBX, Enterprise IP Phones, Residential IP Phones, Analog Gateways, IADs/Analog telephone Adaptors

• We serve the worldwide residential, small-medium business &

enterprise markets

• Consistently recognized

• Deloitte & Touché Fast 500

• Boston Business Journal Fastest growing private companies • Best in Show Awards

(6)

• US Delaware Corp, Founded 2002 with offices in: – Boston

• Accounting

• Sales & Marketing • Tech Support

• Corporate Management – Dallas

• Hardware Design & Tech Support – Los Angeles (City of Industry)

• Stocking Location, RMA, Tech Support, VoIP Eng. – China (Shenzhen, Hangzhou)

• Manufacturing, Purchasing, Applications Engineering • ISO 9001 Company with 400+ Worldwide Employees

• Profitable since first product launch in 2003

• High 2-digit compound annual growth rate (CAGR)

(7)

SIP / VoIP Technology

All of Grandstream’s IP surveillance products offer industry-leading SIP / VoIP technology that allows two-way communication with cameras and encoders.

You can register a Grandstream IP surveillance product as a SIP extension and “call” the unit using an IP video or multimedia phone.

But SIP / VoIP technology isn’t just an easy way to establish two-way audio and video between Grandstream’s cameras and multimedia SIP phones. The real value of SIP / VoIP technology is that it essentially eliminates the learning curve for providers, resellers, and integrators. If you already know how to provision and install SIP telephony products, you’ll know how to integrate our GXV Series surveillance products. You can also achieve easy video recording through Asterisk®.

You can look for this functionality in Axis, Cisco, Panasonic, and Sony products, but you won’t find it.

(8)

GXV3140 Multimedia Video Phone

• 4.3 inch digital TFT color LCD (480x272 resolution)

• 1.3 MP CMOS camera with privacy shutter

• Dual switched 10/100M auto-sensing Ethernet ports, optional FXS and FXO port

• SD / MMC / SDHC, USB, supports stereo headset with microphone, stereo output, video output

GXV3175 7” touch screen Multimedia

Video Phone

• 3 SIP Accounts • Integrated Wi-Fi • POE

(9)

GXP2120 GXP2110 GXP2100 GXP1450 GXP140X 6 Lines 18 BLF Keys 7 BLF Keys HD 320x160 LCD 3-Way Conferencing 4 XML Keys 2 BLF Keys 4 Lines 2 Lines 2 Lines 4 Lines 7 BLF Keys 2 BLF Keys 3 XML Keys 3 XML Keys 3 XML Keys 3 XML Keys 3-Way Conferencing 4-Way Conferencing 5-Way Conferencing 5-Way Conferencing 240x120 LCD 180x90 LCD 180x160 LCD 128x40 LCD HD HD HD HD Bright Backlit Screens Easy Mass Provisioning Multiple Language Support Personalized Web Apps Advanced Security Full Duplex Speakerphone High Def Audio

(10)
(11)

Grandstream for i-phone™

Wouldn’t it be really cool if there was an easy-to-use IPhone™ app that lets you remotely monitor Grandstream IP cameras?

Introducing IP Vision™, a third party app that supports

Grandstream IP cameras. The picture quality is excellent, and it’s really quite easy to configure the app to follow multiple

Grandstream cameras. You will find a thorough guide available at www.grandstream.com.

(12)

GRANDSTREAM FOR ANDROID™

Not to be outdone, several third party application developers including Tiny Cam Monitor have developed stunning mobile surveillance apps for Android ™.

Easy to use and completely interoperable with Grandstream’s GXV Series Surveillance Products, the Tiny Cam Monitor app lets you take your full Grandstream surveillance suite with you on the go.

(13)

G-surf

Grand stream’s G-Surf is a monitoring and recording system for up to 36 cameras. G-Surf supports remote viewing, control and recording from anywhere on the Internet or local access network. G-Surf is powerful, easy to configure, and supports advanced video management features including alarm triggers, groups, patrol play, electronic mapping, and automatic recording.

G-Surf is available 100% free of charge at www.grandstream.com where you can also download the complete program user manual.

(14)

Monitoring with IP CCTV

equipment from Grandstream

Via Interface HTML

User Can monitor individual Cameras or DVS

Via gSurf

The Organization can monitor up to 36 terminals (cameras/DVS)

Interoperability with commercial VMS platforms For applications of large number of cameras or DVS

No Additional Cost

Via SIP Video-Phones

User can monitor cameras or DVS via

to-IP or through popular IP-PBX

(15)
(16)

• Products sold exclusively through distributors and authorized resellers

• Flexibility to create unique solutions for special clients

• Significant installed base throughout Europe, Australia, Africa and the Americas

• Sales and support presence on six continents

(17)

1-15 users 32-200 users 32-100 users 200-1,000 users

Epygi IP PBX Solutions

(18)

6-8 simultaneous calls 16-26 simultaneous calls 24-60 simultaneous calls 24-30 simultaneous calls

(19)

Some Epygi Quadro IP PBX Features

Call Answering  Call Queue  Multi-Company Receptionist  Simultaneous Ring  Extension Status  Call Pickup  Call Hunt

 Auto Attendant with IVR

Call Management  Call Hold  Call Transfer  Call Waiting  Three-way Conferencing  Call Park

Call Screening Features

 Direct Transfer to a Voicemail Box

 Call Blocking

 Hiding Caller ID

 Do Not Disturb

 Calling Name Display

Away from the Phone

 Notification via Text Message

 Voice Mail

 Call Forwarding

 Unified Messaging

 Find Me/ Follow Me

Conveniences  Intercom  Auto-Redial  Speed Dial  Corporate Directory  Call Paging  Hot Desking

 Shared Voicemail Box

Utilities

 Hold Music (WAV File Upload)

 T.38 FAX, FAX Relay & Clear Channel

Cost and Bandwidth Saving Features

 Call Statistics

 Dial Plans (call routing)

 Time of Day Dialing

 Call Relay

Special IP Phone Support

 Distinctive Ringing on IP Phones.

 Lifeline Port

Administrative Functions

 Enhanced IP Phone Support

 Quadro FXO Auto Configuration

 Voicemail Setup via Phone

 CDR Tags for Billing

 Daylight Savings Time Adjustment

 Automatic Backup/Download of Configurations

 IP Phone Plug-and-Play Automatic Firmware Updates

(20)

Video Bridge-First Time as an Embedded Feature

• High Definition Audio/Video

• Software Enabled

• Simple and Cost Effective

• Up to 104 Video Party Bridge

• Automatic/Manual Video Switching

• Audio Recording

(21)

New Capability: SIP call recording is available on the Quadro M IP PBX products and can be stored locally or on a remote server and can go up to 152 Ports Simultaneously.

Why It Matters: A powerful feature allowing the system to record all calls made from and to the extensions of the PBX. This allows a user to record selected calls both automatically and by special request from the Web GUI or directly from the phone. The recordings could be stored either on the device itself (and be reviewed on the Quadro) or be uploaded to an external file storage for further processing. Call Recording is a purchasable feature priced per recording port.

(22)

Integrated Conference Bridge with Logger:

 Licensing based on port requirements:

 QuadroM32x&1000X: 32 ports per license. 2 licenses can be used for a total of 64 conferencing ports for 32X and 288 Port for QX1000

 QuadroM8L/12Li/26x/26xi: 16 ports per license. 2 licenses can be used for a total

of 32 conferencing ports

 Features Include:

 Automatic dial-out to participants  Record a conference

 Password protect conferences  Lecture mode (moderator-lead)  Participant request to speak feature  Mute participants

 Email notification and reminder of scheduled conferences  Lock a conference (no more participants allowed)

 Conference Schedule

(23)

• iQall

• Quadro Communications Manager (QCM)

• Epygi Media Streamer (EMS)

• HotKeyCall

• HotCall Add-In for Microsoft Outlook®

• Statistics Monitoring And Reporting (SMR)

• Quadro Configuration Console (QCC)

(24)

 iQall is Epygi’s iPhone application which allows any user of a Quadro IP PBX to establish calls between their iPhone and another number anywhere in the world.

 If the iPhone user has a GSM plan with free incoming calls, the user will not pay any charges on the plan for outgoing calls, which greatly decreases the company’s overhead expenses especially on international calls.

 iQall communicates with the Quadro which then initiates a call to your iPhone and your destination number, connecting both together.

(25)

• Free application to click to dial from Outlook Contact List

• Connects your desk phone with

destination. Rings your phone first, then rings destination

• No need to dial numbers on phone

• Improves efficiency

• Can also use to answer received calls to your desk phone.

(26)

 The Quadro Communication Manager (QCM) is a Windows® based software application that can be configured as a remote or local extension of a Quadro IP PBX.

 Specifically designed to integrate the

Quadro’s receptionist functionality - call

queuing and extension status watching.  These are advanced telephony features

particularly useful in office environments with an extensive flow of calls.

 QCM can also be utilized as a Softphone for mobile and remote users.

(27)

www.cohtechnologies.com | [email protected]

(28)

www.cohtechnologies.com | [email protected] Site A Grandstream GXV 3140 VOIP Phone Internet Internet Grandstream GXV 3140 VOIP Phone LCD Screen Site B Site C Site D Grandstream GXV 3601 VOIP Camera.

Person can speak thru camera and Camera is actually a SIP Extension of PBX

Grandstream GXV 3611 VOIP Camera . Person can speak thru Camera and the VoIP Camera is a SIP extension to PBX

19 U Rack Mounted Server

Central Location / Network Room

Grandstream GXV 3140 VOIP Phone Epygi Quadro IPPBX Single/Multi Site Deployment

Security In charge Interaction Flow DB Audio Recording

The Central unit is the corporate office with Epygi Quadro IPPBX and the remote locations are the branch offices with Grandstream IP Cameras & Video Phones for VC with Voice – Data – Video – Surveillance all converged into one single Platform with Epygi Quadro IPPBX & Grandstream

(29)

www.cohtechnologies.com | [email protected] www.cohtechnologies.com | [email protected]

Sathiyam Media Vision (P) Ltd. - Chennai

About:

Upcoming Regional News TV Channel

Need of IPPBX to interconnect Multiple offices

Looking for Standalone Audio & Video Conference solutions

Requirement of Simplified and cost effective solution

Solution Implemented and Key Features:

EPYGI unified VIPPBX with Voice Mail to email, Fax to email

Audio Conference Bridge (16 Parties) with Dial out facility

In-skin Video Conference Bridge

In-built IVR, Voice Mail (with SMS notification)

Integration with MS Outlook (Free of Cost)

SIP Camera’s a Unique Proposition

Beat all Big Brands including Avaya/NEC

Benefits:

One Box Solution with better service delivery

Appealing to the Customer, Save Lots of cost of different hardware

(30)

www.cohtechnologies.com | [email protected] www.cohtechnologies.com | [email protected]

A2Z Group of Companies - Gurgaon

About:

A2Z having Multiple offices across country with more than 30,000 employees

Were spend huge amount of money to interact between offices

Don’t want bulky solutions, which consume lots of time of their IT team to manage

Looking for Table Talk Video Conference solution for senior Management PAN India

Solution Implemented and Key Features:

Installed EPYGI with in-skin Video Conference Bridge with Dial Out Facility.

Voice Logger to Record all Audio Bridge Conversations as an In skin Feature.

Using Grandstream Video Phones (no need to go to Conference room every time)

Integration with MS Outlook & unified Messaging (Fax to email)

Using their Skype account on same video phone (GXV 3140-Skype certified) to interact with their partners/vendors

Benefits:

Terminate Trunk lines in EPYGI, so no needs of TDM PBX to make incoming/ Outgoing calls

SIP (Voice/Video) Phones are working on few sites even on DSL, where Lease Line/VPN is not there

(31)

www.cohtechnologies.com | [email protected]

Worth (in INR)

EPYGI’s Quadro 8L (having 8 FXO, 2 FXS and 32 SIP Licenses) with 16 nos. Grandstream HD IP Phones (GXP1450)

Rs. 2,00,768.00

EPYGI’s Quadro 26X (having 8 FXO, 26 FXS and 16 SIP Licenses) with 16 nos. Grandstream HD IP Phones (GXP1450)

Rs. 2,22,768.00

EPYGI’s Quadro 32X (having 1 PRI and 32 SIP Licenses) with 16 nos.

Grandstream HD IP Phones (GXP1450)

Rs. 2,77,768.00

Choose any of above Combo and get:-

EPYGI’s “16 Party Audio Conference Bridge with Logger” worth Rs. 30,500.00,

EPYGI’s “4 Party Video Conference Bridge” worth Rs. 44,000.00 and

Grand stream's Multimedia Video IP Phones “GXV3140” worth Rs. 11,870.00

(32)

www.cohtechnologies.com | [email protected]

For Queries:

Write to : [email protected] Call us : +91-11-49400000

You can also visit us at : www.cohtechnologies.com www.grandstreamindia.com www.epygi.com

Spread with HQ at Delhi :

References

Related documents

It teaches us that we shall escape from the ritual either/or choice between objectivism and subjectivism in which the social sciences have so far allowed themselves to be

○ If BP elevated, think primary aldosteronism, Cushing’s, renal artery stenosis, ○ If BP normal, think hypomagnesemia, severe hypoK, Bartter’s, NaHCO3,

For this purpose, the author places her main focus on the interplay of media practices, citizens’ agency, and urban daily life, deploying a methodological approach based on

Therapeutic Pocket Book Synthesis Mind & Sensorium Mind Parts of the body & organs Vertigo Internal head Head Occiput Pain Sensations & complaints

[r]

Self service on the mobile phone needs to align with other self-service applications while accommodating the unique characteristics of each interface.. Start by making sure to

Several printed antennas were designed for dual band RFID applications [10-14], especially in UHF band (860–960) MHz and microwave band 2.45 GHz, enabling the use of a

[r]