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Where to go for advice

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in and around Waverley

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Information, advice and practical help with housing

BPHA

03333 214044

www.helptobuyeastandsoutheast.uk.com

Runs a number of schemes through which you may be able to rent or buy a property.

Furniture Helpline 01420 489000

www.thefurniturehelpline.org.uk

Can provide reconditioned furniture and white goods (fridges etc) for a fee. Part of the Surrey Reuse Network.

Homechoice 01483 523015

www.waverleyhomechoice.org.uk

Processes housing register applications, advertises and allocates social housing each week.

Homeswapper

www.homeswapper.co.uk

Sign up and search for a home swap if you are a social housing tenant.

Housing Options 01483 523048 / 188

Monday to Thursday 8.45 am to 5.15 pm, Friday 8.45 am to 4.45 pm www.waverley.gov.uk/housingoptions

Provides information and advice on housing options in the Waverley area.

Shelter

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Waverley Borough Council

Monday to Thursday 8.45 am to 5.15 pm, Friday 8.45 am to 4.45 pm www.waverley.gov.uk

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registration, Licencing, Planning, Environmental Health.

West Sussex & Surrey Housing Aid 0344 515 1749

Monday to Friday 9.00 am to 5.30 pm www.shelter.org.uk

Offers advice on homelessness or any housing problem in West Sussex and Surrey - phone for an appointment.

General Advice

Citizens Advice Bureau Aldershot: 0845 1203765 Bramley: 01483 892656 Cranleigh: 0844 8487969 Farnham: 0844 8487969 Godalming: 0844 8487969 Guildford: 01483 576699 Haslemere: 0844 8487969

Woking: 0844 3752975 (from landlines) or 0300 4568371 (from mobiles) www.citizensadvice.org.uk

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Community Legal Service Direct 0845 3454345

www.clsdirect.org.uk

Offers information about legal problems and sources of help.

FamilyLine Surrey 0808 8005678 www.familyline.org.uk

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works in Surrey - or even beyond - on a wide range of issues. A team of trained

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Gingerbread Advice Line 0808 8020925

www.gingerbread.org.uk

Provides information and advice on rights and responsibilities for lone parents. Advisers explore options for dealing with problems and opportunities and lend a listening ear and emotional support to lone parent families in crisis.

Nacro Resettlement Plus Helpline 020 7840 1212

www.nacro.org.uk

Offers free information and advice to ex offenders and serving prisoners, their

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Relate

Godalming / Cranleigh / Farncombe / Guildford / Haslemere: 01483 715285 Aldershot / Farnham: 01252 324679 www.relate.westsurrey.org.uk

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relationship problems, family therapy and sexual counselling. Will help you reach your own decisions about the best way forward.

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Samaritans

Guildford: 01483 505555 Farnborough: 08457 909090 www.samaritans.org.uk

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of distress or despair or just need someone to talk to.

Surrey Domestic Abuse Helpline 01483 776822

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affected by domestic violence, including young people. Will refer you to an outreach service if you want.

South West Surrey Domestic Abuse Outreach 01483 577392

Offers free advice, information and support to anyone affected by domestic violence in the Waverley Borough Council area.

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Aldershot Job Centre Plus

South Western House, Station Road, Aldershot, Hants, GU11 1HP 01252 356500

www.jobcentreplus.gov.uk

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Department for Work and Pensions www.gov.uk

Direct Payment Information Line: 0800 055 6688 Text phone: 0800 023 4888

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Guildford Job Centre Plus

Leys House, 86 - 88 Woodbridge Road, Guildford, Surrey, GU4 4QD 0845 604 3719

www.jobcentreplus.gov.uk

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HM Revenue & Customs Tax Credit Helpline 0845 3003900

www.hmrc.gov.uk/taxcredits

How to claim Child Tax Credit and Working Tax Credit.

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Waverley Borough Council, The Burys, Godalming, Surrey, GU7 1HR 01483 523596

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Information and advice on debt problems

Christians Against Poverty (CAP) 0800 3280006

www.capuk.org

Centres in Farnham and Aldershot

Local centre in Aldershot. Offers free help with debts to anyone.

Debt Free Direct 0800 230 0968

Monday to Friday 8.00 am to 8.00 pm, Saturday 9.00 am to 5.00 pm www.debtfreedirect.co.uk

Offers free independent advice on debt problems - will discuss your options with you and may be able to arrange debt management for you.

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The Money Advice Service Line: 0300 500 5000 Type Talk: 18001 0300 500 5000

Monday to Friday 8.00 am to 5.00 pm, Saturday 9.00 am to 1.00 pm www.moneyadviceservice.org.uk

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National Debtline 0808 8084000

Monday to Friday 9.00 am to 9.00 pm, Saturday 9.30 am to 1.00 pm www.nationaldebtline.co.uk

Offers a free telephone helpline for people with debt problems in England, Wales and Scotland. Will discuss your circumstances with you and outline the options available.

Information and advice for young people

Childline 0800 1111

www.childline.org.uk

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Call at any time of the day or night.

The Children’s Legal Centre

Child Law Advice Line: 0808 8020008 www.childrenslegalcentre.com

Offers information about the law affecting children and young people.

Relate

Godalming / Cranleigh / Farncombe / Guildford / Haslemere: 01483 715285 Aldershot / Farnham: 01252 324679

www.relate.westsurrey.org.uk

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Advice and information on alcohol and drugs

Acorn Guildford Community Drug and Alcohol Service Acorn Service, Taylor Building, Guildford, Surrey, GU2 7LX 01483 450256

Holds NHS funding for detox and rehabilitation. Can assess you and provide counselling. Anyone can self refer. Covers the Guildford and Waverley area.

Drinkline

Freepost PO Box 4000, Glasgow G3 8XX 0800 9178282

Monday to Friday 9.00 am to 11.00 pm

Gives you information and advice if you are worried about your own drinking;

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Frank Text: 82111 0300 123 6600

Chat online 2.00 pm to 6.00 pm daily

Offers information and advice to anyone concerned about drugs.

SAdAS

Surrey Alcohol and Drug Advisory Service 01483 590150

www.sadas.org.uk

Offers free advice, information and counselling for anyone concerned about

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Information and advice for disabled people

Careline

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www.waverley.gov.uk

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help you remain safely in your home. The alarm enables you to call for help at the press of a button.

Disabled Facilities Grants Waverley Borough Council 01483 523372

www.waverley.gov.uk

Offers information and advice to people who have disabilities regarding Disabled Facilities Grants for adaptations in your home.

Equality & Advisory Support Services Line: 0808 800 0082

Text phone: 0808 800 0084 www.equalityadvisoryservice.com

Provides information and advice on discrimination and human rights issues.

RNIB

0303 1239999 www.rnib.org.uk

Offers you information, support and advice if you have a sight problem.

Saneline 08457 678000 www.sane.org.uk

Provides information and emotional support to you, your family or friends if you are experiencing mental health problems.

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Information and advice for older people

Age Concern Waverley

The Gate House, Knowle Lane, Cranleigh, Surrey GU6 8RD 01483 548812

Monday to Friday 9.30 am to 4.30 pm

Offers information and advice, a handyman and gardening service to anyone

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Age UK 0800 169 6565

Monday to Friday 9.00 am to 4.00 pm www.ageuk.org.uk

Offers free information and impartial advice on a range of issues including

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Careline

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www.waverley.gov.uk

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help you remain safely in your home. The alarm enables you to call for help at the press of a button.

The Pension Service 0845 6060265

www.thepensionservice.gov.uk

Delivers pensions information, pensions credit and Winter Fuel payments.

Waverley Borough Council

Mrs J Grozier - Homechoice Manager 01483 523015

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Mediation

Waverley Community Mediation Service 0845 2235301

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For further information:

Web: www.waverley.gov.uk/housingoptions Email: housingoptions@waverley.gov.uk Tel: 01483 523188

Most of our publications can be provided in alternative formats. For an audio version, large print, text only or a translated copy of this publication, please contact housingoptions@waverley.gov.uk or call 01483 523188.

Disclaimer

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your legal rights or obligations, you should seek further advice from the Citizens Advice Bureau or an mobile

References

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