ITAM (IT Asset Management)
Владимир РАЗУВАЕВ Руководитель Департамента
бизнес-Why do you need software asset management
Savings
Control
Decrease of
risks
1
2
3
ITAM — a place in IT management system
Service Desk
User configuration data
Location data
IT Governance
Needs estimation data
Data for negotiations with vendors/
suppliers
manageability
Investment Analysis
ROI calculation data
TCO calculation data
Financial risks minimization
IT Security
Control of unauthorized devices
Control of unauthorized applications
installations/launch
Decrease of legal risks
ITAM
Short review of IT risks
Unauthorized access to a network via the web
server
Data leakage on CD, a flash cards, etc.
Breaking of passwords
Leakage of keys, activation codes, distribution
kits
Technology
Safety
Policy and
rights
Loss, damage or theft of the hardware or data,
unauthorized access or use of data
Hardware or software is inoperable, unreliable or
do meet business requirements
Router failure
Failure of the database server
Lack of procedures and the politics causing
misuse, impossibility of emergency recovery,
non-compliance with the legislation
Procedure of emergency restoration isn't
documented and tested
Unlicensed software use
Installation of unnecessary or improper
software
Staff
Shutdown of external services (electric power,
phone, Internet); refusal of key vendors
Impossibility to use e-mail
Impossibility to solve business problems
by means of key applications
Infrastructure
Human mistakes, dismissal of key
employees
Double purchase
Incorrect accounting
Lack of necessary skills
The legal risk of use of 10 "counterfeit" AutoCAD (Autodesk AutoCAD 2014
Commercial New SLM ML03):
10 * 140 000 * 3 + 5 000 000 =
9 200 000!
+
5 000 000 rubles
(maximum compensation)
Assessment of legal risk
3
Legal risk
Legality coefficient
Number of
personal
computers
Average cost of the
software per user
=
*
*
*
(incl. server software and
business applications)
(twice payment to
vendor within civil
proceedings + 1
(legalization cost))
Structure of operational risk
Lack of
information for
planning of
purchases
Difference
between planned
and actual use of IT
assets
The incomplete
accounting of
configuration
changes, move and
phasing-out of IT
assets
Incomplete
accounting of
contract
options
Incorrect
management
accounting of IT
assets
SAM — the main part of ITAM
Software Asset Management
The major task within IT assets
management
Software requires:
qualitative identification
recognition of bundles consistent
license compliance verification
upgrade/downgrade management
version/release management
standardization
Software has
:
Different types of licenses
upgrade/downgrade rules
different usage scenarios/models (terminal, virtualization, SaaS
etc.)
Main ITAM processes
Management of
requirements
Budgeting
Purchase/manageme
nt of suppliers
Accounting/manag
ement of contracts
Changes/manageme
nt of lifecycle
Phasing-out
Discovery
ITAM — step by step IT-asset management
IP Devices
Non IP devices
Identification
Software identification
Hardware identification
Verification
Of licenses compliance
Of physical location
Management
user-device-software
contract information
financial information
workflow/business process
Discovery of deices
Discovery of deices with IP
Asset
Manager
Discovery of devices
Discovery of devices not connected to LAN
Agents are installed from the flash-drive
Software identification
Software library
Licenses
Registry
Executable file
WMI
Important!!!
Discovery and identification
of distributive copies
Hardware identification
inventory ID
PC name
responsible user
job title
department/division/business
1
2
3
4
5
License compliance
B
Inventory DB
Key processes
Documentation Management
Covers document flow supporting
IT asset lifecycle.
Financial Management
Includes management of requirements,
budgeting, forecasts, etc.
Compliance & Legislation Management
Concerns providing of compliance with
legislation, first of all in the field of
copyright (software).
Acquisition Management
Provides process of execution of
purchases and correct accounting.
Asset Identification
Basis for the accounting and
decision-making.
Requirements to the software
Key requirements
Management of
the software
Quality of the software
recognition/identification
Recognition/management of
packages
Addition of the software
description
Appointment/removal of
licenses
Software usage monitoring
Storage of electronic copies of
documentation
Management of
the hardware
History logging
Appointment of the
unique identifier
Statuses of life cycle
General
Interface of contracts
management
Interface of financial
management
Simplicity of integration
KPI and Dashboard
What will the project give to you?
The guaranteed economy of payments for licenses and support –
7-25%
per year.
Ensuring compliance of purchased IT assets to the business requirements – economy will be
7-15%
of the IT assets budget.
Optimization of IT assets usage structure – classification and standardization – savings at
4-10%
of the IT assets budget.
Assessment and minimization of legal/reputation risks –
providing a continuity
of business.
Reduction of operational expenses for implementation and maintenance of workplaces –
optimization of activity of the IT personnel.
Realized projects
Customer
Location
Project terms
One of the largest banks of Russia.
More than
7 000
personal computers.
Head office in Moscow.
More than
160 branches
in the Russian Federation
The project was realized in 2010 in
7 months
.
Project results
The methodology of TCO and ROI calculation specialized for the company
The project was paid off within 9 months; index of return
of investments –
140%
Software management processes are developed in compliance
with ISO 19770-1
Realized projects
Заказчик
Location
Project terms
Large production holding
More than
16 000 users
Head office in Yekaterinburg
26
branches in Ural and nearby territorial subjects of the
Russian Federation
The project was realized in 2012-13 within
6 months
Project results
The concept of purchases centralization is adapted
The economy of the software budget within the first year is
more than
30%
Realized projects
The cumulative cost of IT assets possession is reduced by 35%
Management of requirements is created and automated
Optimization of server software is more than 25%
Customer
Location
Project terms
One of the largest energy companies
More than
12 000 users
Head office in Moscow
More than
18
branches across
all Russian Federation.
The project was realized in 2012 within
6 months
Realized projects
Optimization of Microsoft, Oracle, IBM, Symantec server licensing
- Payback within a month since the end of the project;
IT assets management is completely automated.
Customer
Location
Project terms
