Enterprise Service Provisioning

Enterprise Service Provisioning

ProPath

Table of Contents

Enterprise Service Provisioning Process Map ... 1

Process: Enterprise Service Provisioning ... 2

Enterprise Service Provisioning Description and Goals ... 3

Description... 3

Goals... 3

Enterprise Service Provisioning RACI Information ... 4

Enterprise Service Provisioning Process ... 7

Process Activity Name: ESPRO-1 Create Detailed Service Implementation Design... 7

Process Activity Name: ESPRO-2 Conduct Review to Assess Infrastructure Impacts ... 8

Process Activity Name: ESPRO-3 Develop Service Integration Plan ... 9

Process Activity Name: ESPRO-4 Develop Service ... 10

Process Activity Name: ESPRO-5 Develop Service Integration Components ... 12

Process Activity Name: ESPRO-6 Test Service... 13

Process Activity Name: ESPRO-7 Coordinate Integration Testing and Service Acceptance ... 14

Process Activity Name: ESPRO-8 Provide Service Documentation ... 16

Process Activity Name: ESPRO-9 Verify Documentation Available for MS 2 Review ... 18

Process Activity Name: ESPRO-10 Confirm Technical Service Ownership ... 19

Process Activity Name: ESPRO-11 Coordinate eMI Modifications as Needed ... 20

Process Activity Name: ESPRO-12 Confirm Service Deployment Readiness21 Process Activity Name: ESPRO-13 Activate New Service ... 22

Enterprise Service Provisioning Process Map

Ser vi ce Ow ne r Pr oj ec t M an ag er Ser vi ce A rc hi te ct Te ch nic al Ser vi ce Ow ne r So ftw ar e Q ual ity As su ran ce An al ys t Ser vi ce In te gr ato r D ev el op er

Enterprise Service Provisioning

From: ESPEC Enterprise Service Specification ESPRO-4 Develop Service ESPRO-2 Conduct Review to Assess Infrastructure Impacts ESPRO-14 Monitor Service Performance ESPRO-6 Test Service ESPRO-8 Provide Service Documentation ESPRO-11 Coordinate eMI Modifications as Needed ESPRO-13 Activate New Service ESPRO-1 Create Detailed Service Implementation Design ESPRO-7 Coordinate Integration Testing and Service Acceptance ESPRO-5 Develop Service Integration Components

home overview raci help

ESPRO-9 Verify Documentation Available for MS 2 Review ESPRO-10 Confirm Technical Service Ownership ESPRO-3 Develop Service Integration Plan ESPRO-12 Confirm Service Deployment Readiness

Process: Enterprise Service Provisioning

Overview: The process map for Enterprise Service Provisioning cycles through the following process and review activities:

ESPRO-1 Create Detailed Service Implementation Design ESPRO-2 Conduct Review to Assess Infrastructure Impacts ESPRO-3 Develop Service Integration Plan

ESPRO-4 Develop Service

ESPRO-5 Develop Service Integration Components ESPRO-6 Test Service

ESPRO-7 Coordinate Integration Testing and Service Acceptance ESPRO-8 Provide Service Documentation

ESPRO-9 Verify Documentation Available for MS 2 Review ESPRO-10 Confirm Technical Service Ownership

ESPRO-11 Coordinate eMI Modifications as Needed ESPRO-12 Confirm Service Deployment Readiness ESPRO-13 Activate New Service

Enterprise Service Provisioning Description and Goals

Description

The Enterprise Service Provisioning process is used when a new service or new service version is required by a solution that has been approved as an Active State project at Milestone 1. The scope of this process encompasses service development, testing, activation, and integration and monitoring within the enterprise Messaging Infrastructure (eMI) environment.

Goals

The goals of the Enterprise Service Provisioning process are to:

-Create the detailed service design and incorporate the design in the Service Oriented Architecture / Enterprise Shared Service (SOA/ESS) Detailed Design section of the System Design Document

- Develop associated service interfaces that meet the defined standards for use of services for the provisioning method utilized

- Develop a new service or update an existing service

- Conduct Unit Testing, Integration Testing and Service Acceptance

- Ensure the Technical Service Owner is assigned to exercise managerial ownership of the service in production

- Place the new service into eMI production environment for use by authorized applications and systems

Enterprise Service Provisioning RACI Information

The following describes the RACI information for this process:

ESPRO-1 Create Detailed Service Implementation Design

Responsible Role: Service Architect Accountable Role: Project Manager Consulted Role: Developer

Informed Role: Service Integrator

ESPRO-2 Conduct Review to Assess Infrastructure Impacts

Responsible Role: Service Integrator Accountable Role: Project Manager Consulted Role: Service Owner

Informed Role: Developer, Enterprise Shared Service Center of Excellence, Service Architect

ESPRO-3 Develop Service Integration Plan

Responsible Role: Service Integrator Accountable Role: Project Manager

Informed Role: Developer, Service Architect, Service Owner

ESPRO-4 Develop Service

Responsible Role: Developer Accountable Role: Project Manager Consulted Role: Service Architect

Informed Role: Service Integrator, Service Owner

ESPRO-5 Develop Service Integration Components

Responsible Role: Service Integrator Accountable Role: Project Manager

Consulted Role: Developer

Informed Role: Service Architect, Service Owner

ESPRO-6 Test Service

Responsible Role: Developer Accountable Role: Project Manager Consulted Role: Service Architect

Informed Role: Service Integrator, Service Owner, Software Quality Assurance Analyst

ESPRO-7 Coordinate Integration Testing and Service Acceptance

Responsible Role: Software Quality Assurance Analyst Accountable Role: Project Manager

Consulted Role: Developer, Service Architect, Service Integrator, Enterprise Shared Service Center of Excellence Technical Working Group

Informed Role: Service Owner

ESPRO-8 Provide Service Documentation

Responsible Role: Service Integrator Accountable Role: Project Manager

Consulted Role: Developer, Information Security Officer, Service Architect

Informed Role: Software Quality Assurance Service Independent Verification and Validation Manager

ESPRO-9 Verify Documentation Available for MS 2 Review

Responsible Role: Project Manager

Accountable Role: Director, Product Assessment

Consulted Role: Developer, Enterprise Shared Service Center of Excellence, Service Integrator Informed Role: Service Owner

Responsible Role: Project Manager

Accountable Role: Director, Product Assessment

Informed Role: eMI Project Manager, Enterprise Shared Service Center of Excellence, Service Integrator, Service Owner, Technical Service Owner

ESPRO-11 Coordinate eMI Modifications as Needed

Responsible Role: Technical Service Owner Accountable Role: eMI Project Manager

Consulted Role: Enterprise Shared Service Center of Excellence, Service Integrator Informed Role: Service Owner

ESPRO-12 Confirm Service Deployment Readiness

Responsible Role: Project Manager

Accountable Role: Director, Product Assessment Consulted Role: Service Integrator

Informed Role: Technical Service Owner

ESPRO-13 Activate New Service

Responsible Role: Technical Service Owner Accountable Role: eMI Project Manager

Consulted Role: Enterprise Shared Service Center of Excellence, Service Integrator Informed Role: Service Owner

ESPRO-14 Monitor Service Performance

Responsible Role: Technical Service Owner Accountable Role: eMI Project Manager

Consulted Role: Enterprise Shared Service Center of Excellence, Service Integrator Informed Role: Service Owner

Enterprise Service Provisioning Process

Process Activity Name: ESPRO-1 Create Detailed Service

Implementation Design

Previous Process Activity

Note: There is a flow from the Enterprise Service Specification Process into the Enterprise Service Provisioning Process.

Next Process Activity

ESPRO-2 Conduct Review to Assess Infrastructure Impacts

Description

The Service Architect updates the Service Oriented Architecture / Enterprise Shared Service (ESS) Detailed Design section of the System Design Document and creates the Service Test Plan. The Service Architect follows the architectural principles and standards established by the Enterprise Shared Service Center of Excellence as specified in the Enterprise Messaging

Infrastructure (eMI) Service Oriented Architecture (SOA) Governance policies to create the detailed service implementation design for the service. The completed System Design Document and Service Test Plan are stored in the Technical Services Project Repository (TSPR) if needed for Project Management Accountability System.

Artifacts Used

Initial Automated Tests Mock Service

Service Deployment Architecture Service Description(s)

Service Implementation Architecture Service Level Agreement(s)

Service Provisioning Method Service Specification Architecture System Design Document

Artifacts Created

Service Test Plan

System Design Document (Updated)

Responsible Role

Service Architect

Tools and Websites

Agiliance RiskVision Enterprise Operations GRC Instance Agiliance RiskVision National Release GRC Instance

CA LISA Service Virtualization

Enterprise Messaging Infrastructure (eMI) WIKI Home

IBM Rational Team Concert/Change and Configuration Management (RTC/CCM) Rational Software Architect

Service Registry Dashboard

Technical Services Project Repository (TSPR) VA EA ESS Center of Excellence

Wiley Introscope

Standards

None Listed

More Info

Refer to the eMI WIKI Technical Corner How To segment for questions on SOA-based services creation methods, both business and system.

Refer to the eMI SOA Governance segment for policies and procedures.

Process Activity Name: ESPRO-2 Conduct Review to Assess

Infrastructure Impacts

Previous Process Activity

ESPRO-1 Create Detailed Service Implementation Design

Next Process Activity

ESPRO-3 Develop Service Integration Plan

Description

The Service Integrator, in collaboration with the Service Owner, conducts a review of the service to identify any impacts related to the current Enterprise Messaging Infrastructure (eMI) to

determine the effect on the current configuration, capacity or performance requirements. For services built using COTS software, software licensing requirements need to be identified, estimates are prepared, and a plan is developed for the licensing. eMI enhancement funding is allocated from existing operational resources.

Artifacts Used

Service Description(s) System Design Document

Artifacts Created

Responsible Role

Service Integrator

Tools and Websites

Agiliance RiskVision Enterprise Operations GRC Instance Agiliance RiskVision National Release GRC Instance CA LISA Service Virtualization

Enterprise Messaging Infrastructure (eMI) WIKI Home

IBM Rational Team Concert/Change and Configuration Management (RTC/CCM) Rational Software Architect

Service Registry Dashboard

Technical Services Project Repository (TSPR) VA EA ESS Center of Excellence

Wiley Introscope

Standards

None Listed

More Info

Refer to the eMI WIKI Technical Corner How To segment for questions on SOA-based services creation methods, both business and system.

Process Activity Name: ESPRO-3 Develop Service Integration Plan

Previous Process Activity

ESPRO-2 Conduct Review to Assess Infrastructure Impacts

Next Process Activity

Note: The following process activities are performed concurrently: ESPRO-4 Develop Service

ESPRO-5 Develop Service Integration Components ESPRO-6 Test Service

Description

The Service Integrator develops the Service Integration Plan which identifies the integration activity needs and interactions with other external, dependent system components applications and systems or services. The Service Integrator uses the System Design Document system and/or subsystem(s) architecture section to guide the choices for inclusion in the Service Integration Plan.

Artifacts Used

System Design Document

Artifacts Created

Service Integration Plan

Responsible Role

Service Integrator

Tools and Websites

Agiliance RiskVision Enterprise Operations GRC Instance Agiliance RiskVision National Release GRC Instance CA LISA Service Virtualization

Enterprise Messaging Infrastructure (eMI) WIKI Home

IBM Rational Team Concert/Change and Configuration Management (RTC/CCM) Rational Software Architect

Service Registry Dashboard

Technical Services Project Repository (TSPR) VA EA ESS Center of Excellence

Wiley Introscope

Standards

Enterprise Testing Service Testing Guide

More Info

None Listed

Process Activity Name: ESPRO-4 Develop Service

Note: This activity is performed concurrently with the following activities: ESPRO-5 Develop Service Integration Components

ESPRO-6 Test Service

Previous Process Activity

ESPRO-3 Develop Service Integration Plan

Next Process Activity

Description

The Developer reviews the requirements in the Service Description and depending on the provisioning method either updates the Service component to enhance the service in the

enterprise Messaging Infrastructure (eMI) allowing service consumers to use the Service release or Service version, or develops the new Service from scratch. The Developer uses the

Development Test Environment (DTE) and architectural guidance provided in the Enterprise Messaging Infrastructure (eMI) WIKI to guide the development of the service. The Developer determines if additional tests need to be defined and adds them to the Service Test Plan. The Developer generates and unit tests the Service Build using the Service Test Plan. The System Design Document is updated to include interface control definitions.

Artifacts Used

Service Description(s) Service Test Plan

System Design Document

Artifacts Created

Service Build

Service Test Plan (Updated)

System Design Document (Updated)

Responsible Role

Developer

Tools and Websites

Agiliance RiskVision Enterprise Operations GRC Instance Agiliance RiskVision National Release GRC Instance CA LISA Service Virtualization

Enterprise Messaging Infrastructure (eMI) WIKI Home

IBM Rational Team Concert/Change and Configuration Management (RTC/CCM) Rational Software Architect

Service Registry Dashboard

Technical Services Project Repository (TSPR) VA EA ESS Center of Excellence

Wiley Introscope

Standards

More Info

Refer to the eMI WIKI eMI SOA Governance segment for policies and procedures.

Process Activity Name: ESPRO-5 Develop Service Integration

Components

Note: This activity is performed concurrently with the following activities: ESPRO-4 Develop Service

ESPRO-6 Test Service

Previous Process Activity

ESPRO-3 Develop Service Integration Plan

Next Process Activity

ESPRO-7 Coordinate Integration Testing and Service Acceptance

Description

The Service Integrator develops the service integration components, called a wrapper, for the provisioned service using the applicable Commercial Off the Shelf Software (COTS) / Government Off the Shelf Software (GOTS) Services Application Programming Interfaces (APIs). The Service Integration Plan, the Service Implementation Architecture, the System Design Description and Enterprise Messaging Infrastructure (eMI) WIKI are used to guide the development.

Artifacts Used

COTS/GOTS Application Programming Interfaces Specifications Service Implementation Architecture

Service Integration Plan System Design Document

Artifacts Created

Wrappers for Application Programming Interfaces

Responsible Role

Service Integrator

Tools and Websites

Agiliance RiskVision Enterprise Operations GRC Instance Agiliance RiskVision National Release GRC Instance CA Service Desk Manager

Enterprise Messaging Infrastructure (eMI) WIKI Home

Rational Software Architect Service Registry Dashboard

Technical Services Project Repository (TSPR) VA EA ESS Center of Excellence

Wiley Introscope

Standards

None Listed

More Info

Refer to the eMI WIKI Technical Corner How To segment for questions on SOA-based services creation methods, both business and system.

Refer to the eMI SOA Governance segment for policies and procedures.

Process Activity Name: ESPRO-6 Test Service

Note: This activity is performed concurrently with the following activities: ESPRO-4 Develop Service

ESPRO-5 Develop Service Integration Components

Previous Process Activity

ESPRO-3 Develop Service Integration Plan

Next Process Activity

ESPRO-7 Coordinate Integration Testing and Service Acceptance

Description

The Developer performs tests that satisfy the requirements in the Service Test Plan using the Performance Environment to ensure the service meets the business cycle testing, error handling, and performance testing. The Developer documents findings in the Test Evaluation.

Artifacts Used

Service Build Service Test Plan

System Design Document

Artifacts Created

Service Build (Repaired) Test Evaluation

Responsible Role

Developer

Tools and Websites

Agiliance RiskVision Enterprise Operations GRC Instance Agiliance RiskVision National Release GRC Instance CA LISA Service Virtualization

Enterprise Messaging Infrastructure (eMI) WIKI Home

IBM Rational Team Concert/Change and Configuration Management (RTC/CCM) Rational Software Architect

Service Registry Dashboard

Technical Services Project Repository (TSPR) VA EA ESS Center of Excellence

Wiley Introscope

Standards

Enterprise Testing Service Testing Guide

More Info

Software Developer Kits are covered in the Enterprise Messaging Infrastructure (eMI) WIKI eMI Training library segment.

The Performance Environment is one of the available Development Test Environments

referenced in the eMI WIKI eMI Software Oriented Architecture (SOA) Environment. Contact the VA eMI Support mail group for access to Development Test Environments.

Process Activity Name: ESPRO-7 Coordinate Integration Testing and

Service Acceptance

Previous Process Activity

Note: The following process activities are performed concurrently: ESPRO-4 Develop Service

ESPRO-5 Develop Service Integration Components ESPRO-6 Test Service

Next Process Activity

Description

The Software Quality Assurance (SQA) Analyst coordinates the integration testing from the Service Test Plan in conjunction with Service Integrator, Developer, Enterprise Shared Service (ESS) Center of Excellence Technical Working Group, and the Technical Service Owner using the Development Test Environments Integration Test Environment. The integration testing ensures the service software successfully realizes all required interfaces, performs the functions intended, and performs within the required ESS Service Level Agreement tolerance. The SQA Analyst works with the Service Integrator to revise the Service Build to address any deficiencies identified during integration testing. The SQA Analyst works with the Service Owner to confirm that the service works as required by the Service Description and obtains an acknowledgement. The Acknowledgement and Test Evaluation are stored in the Technical Services Project

Repository (TSPR).

Artifacts Used

Service Build

Service Description(s) Service Integration Plan Service Level Agreement(s) Service Test Plan

System Design Document Test Evaluation

Wrappers for Application Programming Interfaces

Artifacts Created

Acknowledgement of Service Acceptance Service Build (Approved)

Test Evaluation (Updated)

Responsible Role

Software Quality Assurance Analyst

Tools and Websites

Agiliance RiskVision Enterprise Operations GRC Instance Agiliance RiskVision National Release GRC Instance CA LISA Service Virtualization

Enterprise Messaging Infrastructure (eMI) WIKI Home

IBM Rational Team Concert/Change and Configuration Management (RTC/CCM) Rational Software Architect

Service Registry Dashboard

VA EA ESS Center of Excellence Wiley Introscope

Standards

None Listed

More Info

Software Developer Kits are covered in the Enterprise Messaging Infrastructure (eMI) WIKI, eMI Training Library segment.

For information on Development Test Environments refer to the eMI WIKI eMI Software

Oriented Architecture (SOA) Environment segment. Contact the VA eMI Support mail group for access to Development Test Environments.

Process Activity Name: ESPRO-8 Provide Service Documentation

Previous Process Activity

ESPRO-7 Coordinate Integration Testing and Service Acceptance

Next Process Activity

ESPRO-9 Verify Documentation Available for MS 2 Review

Description

The Service Integrator reviews the Production Operations Manual (POM) or and Deployment Plan and updates as needed or creates POM and Deployment Plan when the service is not covered in an existing POM and Deployment Plan. The Service Integrator confirms that the service is within the system boundary of an Authority to Operate. The Service Integrator confers with the assigned Information Security Officer to update the System Security Plan as needed.

When the service is used by more than one Service Consumer, a brief Service Developer User WIKI is built that contains examples of service calls in a solution build. Any additional required Service Documentation is completed.

The Service Integrator confers with the Project Manager on which updated documents need to be stored in the Technical Services Project Repository (TSPR).

The Service Integrator creates the enterprise Messaging Infrastructure (eMI) Service Level Agreement which is required to promote the service into production.

Artifacts Used

Authority to Operate Deployment Plan

Production Operations Manual Service Documentation

Service Test Plan System Security Plan

Artifacts Created

Deployment Plan (New or Updated)

Production Operations Manual (New or Updated) Service Developer User Guide (WIKI)

Service Documentation (Updated) Service Level Agreement(s) System Security Plan (Updated)

Responsible Role

Service Integrator

Tools and Websites

Agiliance RiskVision Enterprise Operations GRC Instance Agiliance RiskVision National Release GRC Instance CA LISA Service Virtualization

Enterprise Messaging Infrastructure (eMI) WIKI Home

IBM Rational Team Concert/Change and Configuration Management (RTC/CCM) Rational Software Architect

Service Registry Dashboard

Technical Services Project Repository (TSPR) VA EA ESS Center of Excellence

Wiley Introscope

Standards

None Listed

More Info

The Developer's Corner on the eMI WIKI allows Service Integrator, Developer and others to add, modify, or delete content in collaboration with others involved or impacted by the service.

Services using the eMI need to complete and sign an eMI SLA. Please email the SLA back to the eMI team at [email protected].

The eMI WIKI eMI Training contains an eMI Glossary.

Process Activity Name: ESPRO-9 Verify Documentation Available for

MS 2 Review

Previous Process Activity

ESPRO-8 Provide Service Documentation

Next Process Activity

ESPRO-10 Confirm Technical Service Ownership

Description

The Project Manager verifies that all required documents are complete to support the Approved Service Build and checked into the Technical Services Project Repository (TSPR).

Artifacts Used

Acknowledgement of Service Acceptance Deployment Plan

Production Operations Manual Service Build (Approved) Service Documentation Service Test Plan

System Design Document System Security Plan Test Evaluation

Artifacts Created

Notification of MS 2 Service Readiness

Responsible Role

Project Manager

Tools and Websites

Agiliance RiskVision Enterprise Operations GRC Instance Agiliance RiskVision National Release GRC Instance CA LISA Service Virtualization

Enterprise Messaging Infrastructure (eMI) WIKI Home

IBM Rational Team Concert/Change and Configuration Management (RTC/CCM) Rational Software Architect

Service Registry Dashboard

Technical Services Project Repository (TSPR) VA EA ESS Center of Excellence

Wiley Introscope

Standards

None Listed

More Info

The Integrated Project Team identifies which additional documents are required for Program Management and Accountability System (PMAS) Milestone 2 Review.

Process Activity Name: ESPRO-10 Confirm Technical Service

Ownership

Previous Process Activity

ESPRO-9 Verify Documentation Available for MS 2 Review

Next Process Activity

ESPRO-11 Coordinate eMI Modifications as Needed

Description

The Project Manager ensures that a clear designation of technical service ownership occurs prior to the execution of the Deployment Plan for service sustainment. The Technical Service Owner information is updated in the Service Registry if needed.

Artifacts Used

Deployment Plan

Planned Upgrades to Enterprise Messaging Infrastructure Production Operations Manual

Service Description(s) Service Documentation Service Registry Entry

Artifacts Created

Appointment of Technical Service Owner Service Registry Entry (Updated)

Responsible Role

Project Manager

Agiliance RiskVision National Release GRC Instance CA LISA Service Virtualization

Enterprise Messaging Infrastructure (eMI) WIKI Home

IBM Rational Team Concert/Change and Configuration Management (RTC/CCM) Rational Software Architect

Service Registry Dashboard

Technical Services Project Repository (TSPR) VA EA ESS Center of Excellence

Wiley Introscope

Standards

None Listed

More Info

None Listed

Process Activity Name: ESPRO-11 Coordinate eMI Modifications as

Needed

Previous Process Activity

ESPRO-10 Confirm Technical Service Ownership

Next Process Activity

ESPRO-12 Confirm Service Deployment Readiness

Description

The Technical Service Owner coordinates with the Service Integrator to make Enterprise Messaging Infrastructure (eMI) configurations changes as specified in the planned updates. Software documentation is reviewed for configuration requirements. Any software is installed and tested in the eMI to ensure the planned upgrade is compatible and adequate for the Service.

Artifacts Used

Deployment Plan

Planned Upgrades to Enterprise Messaging Infrastructure Production Operations Manual

Service Description(s) Service Documentation

Artifacts Created

Responsible Role

Technical Service Owner

Tools and Websites

None Listed

Standards

None Listed

More Info

None Listed

Process Activity Name: ESPRO-12 Confirm Service Deployment

Readiness

Previous Process Activity

ESPRO-11 Coordinate eMI Modifications as Needed

Next Process Activity

ESPRO-13 Activate New Service

Description

The Project Manager ensures that the Service Documentation, System Security Plan, Production Operations Manual, Test Evaluation and Deployment Plan have undergone required reviews and verifies applicable items on the Deployment Plan have been executed. These actions confirm that the service is ready for activation in the production environment.

Artifacts Used

Deployment Plan

Production Operations Manual Service Documentation

Service Registry Entry System Security Plan Test Evaluation

Artifacts Created

Deployment Plan (Updated)

Responsible Role

Tools and Websites

Agiliance RiskVision Enterprise Operations GRC Instance Agiliance RiskVision National Release GRC Instance CA LISA Service Virtualization

Enterprise Messaging Infrastructure (eMI) WIKI Home

IBM Rational Team Concert/Change and Configuration Management (RTC/CCM) Rational Software Architect

Service Registry Dashboard

Technical Services Project Repository (TSPR) VA EA ESS Center of Excellence

Wiley Introscope

Standards

None Listed

More Info

None Listed

Process Activity Name: ESPRO-13 Activate New Service

Previous Process Activity

ESPRO-12 Confirm Service Deployment Readiness

Next Process Activity

ESPRO-14 Monitor Service Performance

Description

The Technical Service Owner confirms that all the necessary actions in the Service Activation Checklist have been completed, ensures the Service is running properly, and activates the new Service in the production environment using the configuration information from the Service Registry and the Service Deployment Architecture. The Technical Service Owner interacts with Service Integrator or Developer to resolve questions if needed and activates the new Service in the production environment. The Technical Service Owner sends an Activation Notice to the Enterprise Shared Service Center of Excellence, the Service Owner and other stakeholders. Versioning and Change Management are in effect.

Artifacts Used

Deployment Plan

Production Operations Manual Service Activation Checklist Service Deployment Architecture Service Documentation

Service Registry Entry System Security Plan Test Evaluation

Artifacts Created

Service Activation Notice

Service Registry Entry (Updated)

Responsible Role

Technical Service Owner

Tools and Websites

Agiliance RiskVision Enterprise Operations GRC Instance Agiliance RiskVision National Release GRC Instance CA LISA Service Virtualization

Enterprise Messaging Infrastructure (eMI) WIKI Home

IBM Rational Team Concert/Change and Configuration Management (RTC/CCM) Rational Software Architect

Service Registry Dashboard

Technical Services Project Repository (TSPR) VA EA ESS Center of Excellence

Wiley Introscope

Standards

None Listed

More Info

Process Activity Name: ESPRO-14 Monitor Service Performance

Previous Process Activity

ESPRO-13 Activate New Service

Next Process Activity

None

Description

The Technical Service Owner monitors the service performance to make sure that the service in production is up and running and maintains operations within permitted range of performance in accordance with the Enterprise Shared Service (ESS) Service Level Agreement and the

Enterprise Messaging Infrastructure (eMI) Service Level Agreement. Improvements to

Production Operations Manual are incorporated as needed. When the service performance falls outside of the permitted range of performance, corrective action is taken.

Artifacts Used

Production Operations Manual Service Level Agreement(s)

Artifacts Created

Production Operations Manual (Updated)

Responsible Role

Technical Service Owner

Tools and Websites

Agiliance RiskVision Enterprise Operations GRC Instance Agiliance RiskVision National Release GRC Instance CA LISA Service Virtualization

Enterprise Messaging Infrastructure (eMI) WIKI Home

IBM Rational Team Concert/Change and Configuration Management (RTC/CCM) Rational Software Architect

Service Registry Dashboard

Technical Services Project Repository (TSPR) VA EA ESS Center of Excellence

Standards

None Listed

More Info

None Listed