Human Resource Development

(1)

Human Resource

Development

BBA

(HR Specialization)

SEMESTER- 5

th

With Last Year Solved Question Papers

According to

New Syllabus

DAVV University

, Indore

Code No. 1230 E-7

BRILLIANT’S

®

www.thebrilliants.in

7 th

Revised Edition

Bilingual (English & Hindi)

(2)

©Publishers

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

7 th

_{Revised Edition}

`

185/-NAKODA PUBLISHERS & PRINTERS

®

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Office: 0731- 2453477

Order Booking: 98930-58599 (Call & WhatsApp)

Marketing & Specimen: 98930-43517 (Call & WhatsApp) E-mail: [email protected]  www.thebrilliants.in 

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Ü`mZ Xo§ ...

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HUMAN RESOURCE DEVELOPMENT

NEW SYLLABUS

UNIT-1

HRD Concepts : Definition, Evolution, HRM & HRD, Challenges and

Goals of HRD.

UNIT-2

HRD Function: HRD department Structure, Functions and Staffing

UNIT-3

HRD Professionals: Roles and Competencies.

UNIT-4

Career management and development, Mentoring at workplace, Work-life, Integration, Performance Management System.

UNIT-5

HRD Audit: Meaning and Concept, Need, Designing HRD Audit

Pro-cess, Parameters to be Audited, Audit Results, Preventive and Cor-rective Actions, Role in Business Improvement, Methodology and Limitations.

UNIT-6

Applications of HRD: HRD Climate, HRD for managing organisational

change, HRD for Workers (blue collar employees).

Examination Scheme : Students shall be evaluated on two components,

internal and end semester examination. Internal component shall be of 20 marks based on continuous evaluation. The Semester Examination will be worth 80 marks, it will have two Section, A and B. Section A, worth 60 marks will comprise of seven theory questions out of which a student will be required to attempt any four questions. Section B worth 20 marks will contain Cases.

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UNIT-1

HRD CONCEPTS

HRD DEFINITION AND CONCEPTS /

_{EMAmaS>r n[a^mfm Am¡a H$ÝgoßQ>}

Q.1. Defining HRD, explain the mission and purpose of HRD in today's dynamic environment.

EMAmaS>r H$mo n[a^m{fV H$aVo hþE dV©_mZ S>m`Zm{_H$ dmVmdaU _| EMAmaS>r Ho$ CÔoí` VWm {_eZ g_PmBEŸ&

OR

What do you mean by Human Resource Development?

_mZd g§gmYZ {dH$mg go Amn Š`m g_PVo h¢?

OR

Define HRD. Discuss the mission and purpose of HRD.

EMAmaS>r H$s n[a^mfm {b{IEŸ& EMAmaS>r Ho$ CÔoí` VWm {_eZ H$s MMm© H$s{OEŸ&

EVOLUTION OF HRD /

_{EMAmaS>r Ho$ H$m`©}

Q.2. Explain the evolution of HRD.

EMAmaS>r Ho$ {dH$mg H$mo g_PmBEŸ&

OR Write short note on : Evolution of HRD.

EMAmaS>r Ho$ {dH$mg na g§{já {Q>ßnUr {b{IEŸ&

HRM AND HRD /

_{EMAmaE_ VWm EMAmaS>r}

Q.3. Differentiate between HRD, HRM and PM.

EMAmaS>r, EMAmaE_ VWm nrE_ Ho$ ~rM A§Va ñnï> H$s{OEŸ&

OR Write short note on: / g§{já {Q>ßnUr {b{IE…

1. HRM V/s HRD 2. HRM V/s PM 3. HRD V/s PM OR

“The scope of HRD evades to all functions of HRM and PM.” Explain.

""EMAmaS>r H$m ñH$mon EMAmaE_ Ed§ nrE_ Ho$ g^r \§$ŠeÝg H$mo AZXoIm H$aVm h¡Ÿ&'' g_PmBEŸ&

CHALLENGES AND GOALS OF HRD /

_{EMAmaS>r Ho$ bú` d MwZm¡{V`m±}

Q.4. Explain the challenges faced by HRD in changing workplace environment.

EH$ MopÝO¨J dH©$ßbog EÝdm`Z©_oÝQ> _| EMAmaS>r Ûmam g_mZm H$s JB© MwZm¡{V`m| H$mo g_PmBEŸ&

OR

HUMAN RESOURCE DEVELOPMENT

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BRILLIANT’S \ Human Resource Development \ 5

Elaborate on emerging challenges and goals in HRD and HRM.

EMAmaS>r Ed§ EMAmaE_ _| CËnÞ M¡boÝOog Ed§ Jmoëg H$mo {dñVmanyd©H$ g_PmBEŸ&

UNIT-2

HRD FUNCTION

HRD DEPARTMENT STRUCTURE /

_{EMAmaS>r {d^mJ H$m ñQ´>ŠMa}

Q.5. Define HRD. Describe its structure as per different organizations. HRD _{H$mo n[a^m{fV H$a|, BgHo$ ñQ´>ŠMa H$s ì`m»`m {d{^Þ Am°J}ZmBOoeZ Ho$ g§X^© _| H$s{OEŸ&}

OR

Does the structure of HRD dependent on size, type or structure of an organization? Explain.

Š`m HRD ñQ´>ŠMa EH$ Am°J}ZmBOoeZ Ho$ AmH$ma, àH$ma `m ñQ´>ŠMa na {Z^©a H$aVm h¡? dU©Z H$a|Ÿ&

OR

Explain the structure of HRD with the help of a diagram. HRD _{ñQ´>ŠMa H$mo S>m`J«m_ H$s _XX go g_PmBEŸ&}

HRD FUNCTIONS /

_{EMAmaS>r Ho$ H$m`©}

Q.6. Give a detailed description of the functions of HRD. HRD _{Ho$ H$m`©H$cmn H$m {dñV¥V {ddaU Xr{OEŸ&}

OR Explain the basic functions of HRD. HRD Ho$ AmYma^yV H$m`©H$cmn H$m dU©Z H$s{OEŸ&

OR

What functions are needed to be adopted by the HRD department? Explain. HRD _{{S>nmQ>©_|Q> H$mo {H$Z \§$ŠeÝg H$mo AnZmZm Mm{hEŸ? {dñVma go ~VmBEŸ&}

STAFFING/

_ñQ>mq\$J

Q.7. Explain the role of staffing in HRD. HRD _| ñQ>mq\$J H$s ^y{_H$m H$m dU©Z H$s{OEŸ&

OR “Staffing an HRD function”. Discuss.

''ñQ>mq\$J EH$ J{V{d{Y h¡'', VH©$ Xr{OEŸ&

UNIT-3

HRD PROFESSIONALS

ROLES OF HRD PROFESSIONAL / HRD àmo\o$eZc H$s ^y{_H$mE±

Q.8. Give a detailed description of the role of HRD. HRD H$s ^y{_H$m H$m {dñVmanyd©H$ {ddaU Xr{OEŸ&

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OR

Describe the role of a HRD professionals in an organization.

{H$gr g§JR>Z _| EH$ HRD _{àmo\o$eZc H$s ^y{_H$m H$m dU©Z H$a|Ÿ&} OR

"The global economy challenges the HRD professionals to a large context". Trace the reasons, values and roles of HRD professionals.

''½cmo~c BH$moZm°_r HRD àmo\o$eZëg H$mo ~‹S>o g§X^© _| MwZm¡Vr XoVr h¡Ÿ&'' HRD àmo\o$eZëg Ho$ H$maU, _yë`m| Ed§ ^y{_H$mAm| H$s Om±M H$a|Ÿ&

HRD PROFESSIONAL COMPETENCIES / HRD

àmo\o$eZc `mo½`VmE±

Q.9. Explain competency model for HRD professionals. HRD àmo\o$eZëg Ho$ {cE H$m°pånQ>oÝgr _m°S>c H$mo g_PmB`oŸ&

OR

What is an ideal model for HR Professional Competencies? HR _{àmo\o$eZc H$m°pånQ>oÝgr Ho$ {cE EH$ AmXe© _m°S>c Š`m h¡?}

UNIT-4

HRD MECHANISMS

CAREER MANAGEMENT AND DEVELOPMENT

H°$[a`a à~§YZ Am¡a {dH$mg

Q.10. What is the concept of career planning and development? Explain the objectives, advantages and limitations of career planning and development.

H°$[a`a ßcmqZJ Am¡a {dH$mg H$m H$ZgoßQ> Š`m h¡? H°$[a`a ßcmqZJ Am¡a {dH$mg Ho$ cú`m|, cm^m| Am¡a hm{Z`m| H$mo d{U©V H$s{OEŸ&

OR

Define Career Development. What are the different career development activities?

H°$[a`a {dH$mg H$mo n[a^m{fV H$a|Ÿ& H°$[a`a {dH$mg Ho$ {cE {d{^Þ J{V{d{Y`m± Š`m h¡?

OR

What are Career Resource Centres? How does it facilitates individual career develop-ment process?

H°$[a`a [agmog© Ho$ÝÐ Š`m h¡? `h ì`{º$ Ho$ H°$[a`a {dH$mg H$s à{H«$`m H$mo H¡$go gw{dYm XoVm h¡?

MENTORING AT WORKPLACE /

_{H$m`©ñWmZ na nam_e©}

Q.11. What is mentoring? How is it very useful for organization?

nam_e© XoZm Š`m h¡? `h g§JR>Z Ho$ {cE H¡$go Cn`moJr h¡?

OR

Who is a mentor? Which type of people can become a mentor in the organization?

nam_e©XmVm H$m¡Z h¢? g§JR>Z _| {H$g àH$ma Ho$ cmoJ nam_e©XmVm ~Z gH$Vo h¢?

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OR

Describe the five phases of mentoring relationship model.

_|Q>[a¨J [acoeZ{en _m°S>c Ho$ nm±M MaUm| H$mo d{U©V H$s{OEŸ&

OR

Define mentoring model. How the mentor sets the brand of mentoring?

_|Q>[a¨J _m°S>c H$mo n[a^m{fV H$a|Ÿ& nam_e©XmVm nam_e© Ho$ ~«m§S> H$mo H¡$go goQ> H$aVm h¡?

OR

What is the relationship among counselling, coaching and mentoring? Explain it.

nam_e©, H$moqMJ Am¡a gcmh Ho$ _Ü` Š`m g§~§Y h¡? d{U©V H$s{OEŸ&

WORK-LIFE INTEGRATION /

_{H$m`©-OrdZ g_Ýd`Z}

Q.12. Explain Work-Life Integration. What is the importance of work-life integration?

H$m`©-OrdZ g_Ýd`Z H$mo ñnï> H$s{OEŸ& H$m`©-OrdZ g_Ýd`Z H$m Š`m _hËd h¡?

OR

Define work-life integration/work-life balance. Why it is important to have work-life balance?

H$m`©-OrdZ g_Ýd`Z/H$m`©-OrdZ g§VwcZ H$s ì`m»`m H$s{OEŸ& H$m`©-OrdZ g_Ýd`Z aIZo H$m _hËd Š`m h¡?

OR

Write a short on: Managing Work-life Integration.

g§{já {Q>ßnUr {c{IE: H$m`©-OrdZ g_Ýd`Z ~ZmE aIZmŸ&

Q.13. What strategies corporates use to cope up work-life balance/integration?

H$m`©-OrdZ g§VwcZ/g_Ýd`Z H$mo àmßV H$aZo Ho$ {cE g§ñWmE± H$m¡Z-gr aUZr{V AnZmVr h¢?

OR

What are different techniques used by organizations to improve quality of work life or work-life integration?

H$m`©-OrdZ H$s JwUdÎmm `m H$m`©-OrdZ _| g_Ýd`Z _| gwYma Ho$ {cE g§JR>Zm| Ûmam H$m¡Z-H$m¡Z gr {d{^Þ VH$ZrH|$ à`moJ _| cmB© OmVr h¢?

PERFORMANCE MANAGEMENT SYSTEM

àXe©Z à~§YZ {gñQ>_

Q.14. Explain the process of Performance management. Also explain various limitations of performance management.

àXe©Z à~§YZ H$s à{H«$`m H$mo d{U©V H$s{OEŸ& gmW hr àXe©Z à~§YZ H$s {d{^Þ gr_mAm| H$mo ^r d{U©V H$s{OEŸ&

OR

Define Performance Management System (PMS). What is the ideal process of PMS and objectives of PMS?

àXe©Z à~§YZ {gñQ>_ (nrE_Eg) H$mo n[a^m{fV H$s{OEŸ& nrE_Eg H$s à{H«$`m Š`m h¡ Am¡a nrE_Eg Ho$ CÔoí` Š`m h¡?

OR

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What is Performance Management System? What are its benefits and limitations?

àXe©Z à~§YZ {gñQ>_ Š`m h¡? CgHo$ Š`m cm^ Am¡a hm{Z`m± h¡?

UNIT-5

HRD AUDIT

HRD AUDIT : MEANING, CONCEPT AND NEED HRD

Am°{S>Q> … AW©, AdYmaUm Ed§ Amdí`H$Vm

Q.15. Define HRD Audit. Explain its objectives, purpose and need. HRD Am°{S>Q> H$mo n[a^m{fV H$a|Ÿ& CgHo$ CÔoí`, bú` Ed§ Amdí`H$Vm H$mo g_PmB`oŸ&

OR

What is the concept and objectives of HRD Audit? HRD_{Am°{S>Q> H$s Š`m AdYmaUm d CÔoí` h¢?}

DESIGNING HRD AUDIT PROCESS /

_{S>OmBqZJ

HRD

_{Am°{S>Q> àmogog}

What is an HRD Audit Process? / HRD Am°{S>Q> àmogog Š`m h¡?

OR

Explain an HRD Audit process. / HRD Am°{S>Q> à{H«$`m H$mo g_PmB`oŸ&

PARAMETERS TO BE AUDITED

Q.17. What are the areas of HRD Audit? HRD Am°{S>Q> Ho$ H$m¡Z-H$m¡Z go joÌ h¢?

OR What areas or parameters need to be audited?

OR What are the approaches of HRD audit? HRD Am°{S>Q> Ho$ H$m¡Z-go {d{^ÝZ EàmoM h¢?

AUDIT RESULTS /

_{Am°{S>Q> [aOëQ>}

Q.18. What is an Audit Report?

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OR

“Audit Report is the result of audit process”. Explain.

OR Write a short note on Audit Report.

PREVENTIVE AND CORRECTIVE ACTIONS

{àdopÝQ>d Ed§ H$aopŠQ>d EŠeZ

Q.19. What are the preventive and corrective measures needed by the HR department? HR {S>nmQ>©_oÝQ> Ûmam Amdí`H$ {àdopÝQ>d Ed§ H$aopŠQ>d Cnm` H$m¡Z-H$m¡Z go h¢?

OR

Explain the preventive action suggested by HRD Audit process. HRD Am°{S>Q> à{H«$`m Ûmam gwPmE JE {àdopÝQ>d EŠeZ H$mo g_PmB`oŸ&

ROLE IN BUSINESS IMPROVEMENT

{~OZog Båàyd_|Q> _| ^y{_H$m

Q.20. How HRD audit helps in improving an organization?

EH$ g§JR>Z H$mo gwYmaZo _| HRD Am°{S>Q> {H$g àH$ma _XX H$aVm h¡?

OR

What is the role of an HRD auditor? Explain the importance of HRD audit in business improvement.

EH$ HRD_{Am°{S>Q>a H$s ^y{_H$m Š`m h¡? {~OZog Båàyd_|Q> _|}HRD_{Am°{S>Q> Ho$ _hËd H$mo g_PmB`oŸ&} OR

What are the benefits/importance of HRD audit in business improvement?

{~OZog Båàyd_|Q> _| HRD Am°{S>Q> Ho$ ~oZo{\$Q²>g AWdm _hËd H$m¡Z-H$m¡Z go h¢?

METHODOLOGY AND LIMITATIONS OF HRD AUDIT

HRD

Q.21. What are the methods of HRD Audit? Are the methods mutually exclusive? HRD Am°{S>Q> H$s {d{Y`m± H$m¡Z-H$m¡Z gr h¡? Š`m `o _oWS²>g nañna EŠgŠby{Od h¢?

OR

You are required to conduct an HR audit in your organization? Explain method you will follow.

AmnH$mo AnZo g§JR>Z Ho$ A§Xa EH$ HR Am°{S>Q> H$mo Am`mo{OV H$aZo H$s Amdí`H$Vm h¡? AmnHo$ Ûmam AnZm`r JB© {d{Y H$mo g_PmB`oŸ&

OR

What are the limitations of HRD Audit? Also explain various methods for HRD Audit. HRD_{Am°{S>Q> H$s gr_mE± H$m¡Z-H$m¡Z gr h¢? gmW hr}HRD_{Am°{S>Q> Ho$ {bE {d{^ÝZ {d{Y`m| H$mo g_PmB`oŸ&}

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UNIT-6

APPLICATIONS OF HRD

HRD CLIMATE /

_{EMAmaS>r ŠbmB_oQ>}

Q.22. What do you mean by HRD Climate? How does it affects organisational effectiveness?

EMAmaS>r ŠbmB_oQ> go Amn Š`m g_PVo h¢? dh {H$g àH$ma Am°J}ZmBOoeZb B\o$pŠQ>dZog H$mo à^m{dV H$aVm h¡?

OR Write short note on: HRD Climate.

EMAmaS>r ŠbmB_oQ> na EH$ g§{já {Q>ßnUr {b{IEŸ&

HRD FOR MANAGING ORGANIZATIONAL CHANGE

Am°J}ZmBOoeZb MoÝO H$mo _¡ZoO H$aZo Ho$ {bE EMAmaS>r

Q.23. "Change is a continuous process". Explain organizational change, its nature & importance.

""MoÝO EH$ gVV à{H«$`m h¡''& Am°J}ZmBOoeZb MoÝO, CgHo$ ZoMa Ed§ _hËd H$mo g_PmBEŸ&

OR

What do you mean by Managing Change? Explain three stage change process.

_¡ZoqOJ MoÝO Ûmam Amn Š`m g_PVo h¢? W«r ñQ>oO MoO àmogog H$mo g_PmBEŸ&

Q.24. How organizations can manage resistance to change?

Am°J}ZmBOoeÝg {H$g àH$ma MoÝO Ho$ à{V ao{OñQ>oÝg H$mo _¡ZoO H$aVo h¢Ÿ?

OR

"People who do not resist change, they resist being changed". Discuss.

""bmoJ Omo MoÝO H$mo ao{OñQ> Zht H$aVo h¢, do MoÝO hmo aho, H$mo ao{OñQ> H$aVo h¢Ÿ&'' {S>ñH$g H$s{OEŸ&

HRD FOR WORKERS (BLUE COLLAR EMPLOYEES)

HRD

Q.25. How HRD is helpful to workers?

OR

Explain contribution and impact of HRD on "Blue Collar Employee." HRD _{H$m ""ãcy H$m°ca Eåßcm°B©'' na à^md Ed§ `moJXmZ H$mo g_PmB`oŸ&}

 _{How to Solve the Case?}  Case Study  _{T-20 Questions}  135 150 144 155 163 168 174

(11)

According to New Syllabus DAVV, Indore T- QUESTIONS With

Human Resource

Development

BBA & MBA

(12)

Human Resource Development

Human Resource

Development

BBA

(HR Specialization)

SEMESTER- 5

th

With Last Year Solved Question Papers

According to

New Syllabus

DAVV University

, Indore

Code No. 1230 E-7

BRILLIANT’S

7

th

Revised Edition

Bilingual (English & Hindi)

7

th

Revised Edition

`

185/-NAKODA PUBLISHERS & PRINTERS

MaUm| _§o g_{n©V

C>cnam ~mdOr

ZmH$mo‹S>m ^¡ad

hmobmoJ«m_ XoIH$a hr nwñVH|$ IarX|

Ü`mZ Xo§ ...

UNIT-1

EMAmaS>r n[a^mfm Am¡a H$ÝgoßQ>

EMAmaS>r Ho$ H$m`©

EMAmaE_ VWm EMAmaS>r

EMAmaS>r Ho$ bú` d MwZm¡{V`m±

UNIT-2

EMAmaS>r {d^mJ H$m ñQ´>ŠMa

EMAmaS>r Ho$ H$m`©

ñQ>mq\$J

UNIT-3

àmo\o$eZc `mo½`VmE±

UNIT-4

H°$[a`a à~§YZ Am¡a {dH$mg

H$m`©ñWmZ na nam_e©

H$m`©-OrdZ g_Ýd`Z

àXe©Z à~§YZ {gñQ>_

UNIT-5

Am°{S>Q> … AW©, AdYmaUm Ed§ Amdí`H$Vm

{S>OmBqZJ

Am°{S>Q> àmogog

n¡am_rQ>g© {Ogo Am°{S>Q> {H$`m OmZm h¡

Am°{S>Q> [aOëQ>

{àdopÝQ>d Ed§ H$aopŠQ>d EŠeZ

{~OZog Båàyd_|Q> _| ^y{_H$m

Am°{S>Q> Ho$ H$m`©{d{Y H$m AÜ``Z Ed§ gr_mE±

UNIT-6

EMAmaS>r ŠbmB_oQ>

Am°J}ZmBOoeZb MoÝO H$mo _¡ZoO H$aZo Ho$ {bE EMAmaS>r

dH©$g© (ãcy H$m°ca Eåßcm°B©O) Ho$ {cE

Human Resource

Development

BBA & MBA

_{Revised Edition}

_{EMAmaS>r n[a^mfm Am¡a H$ÝgoßQ>}

_{EMAmaS>r Ho$ H$m`©}

_{EMAmaE_ VWm EMAmaS>r}

_{EMAmaS>r Ho$ bú` d MwZm¡{V`m±}

_{EMAmaS>r {d^mJ H$m ñQ´>ŠMa}

_{EMAmaS>r Ho$ H$m`©}

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_{H$m`©ñWmZ na nam_e©}

_{H$m`©-OrdZ g_Ýd`Z}

_{S>OmBqZJ

_{Am°{S>Q> àmogog}

_{Am°{S>Q> [aOëQ>}

_{EMAmaS>r ŠbmB_oQ>}