3 Days Basic Reservations & Fare Course

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3 Days Basic Reservations

&

Fare Course

Incorporating Travelport SmartPoint™

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Introduction

This course will provide you with the knowledge and understanding of the Galileo system so that you can provide your customers with a fast and efficient service. Galileo is a global distribution system referred to in the industry as a GDS or a CRS (computer reservation system). A GDS is used by travel agents to instantly confirm reservations for their customers for airline seats, hotel rooms, car hire and much more.

Galileo is represented in 115 countries, and more than 470 airlines have signed an agreement with Galileo, which means that their schedules and fares are displayed on your screen. There are also approximately 57,000 hotel properties and over 23 car rental companies with whom reservations can be made, giving you the flexibility to integrate air and land arrangements into one Booking File.

Course Length

This course is scheduled for 3 days from 9.30am to 6pm.

Course Objectives

At the end of the course you will be able to:

Sign on and off from the Galileo system and work with encode/decode Plan an itinerary for your customers

Build a Booking File

Add optional Booking File fields Work with Itineraries

Add servicing items to a Booking File

Divide and repeat a Booking File and interpret history Manage Booking Files in queue

Access information in the Galileo Information System (GIS) and Timatic Work with Galileo Fares

Fare Quote a Booking File

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Starting Travelport Smartpoint App

TM

Travelport Smartpoint AppTM is automatically launched when Galileo Desktop is opened.

The action of signing onto Travelport Smartpoint AppTM will also sign the user into Galileo DesktopTM

When you sign on for the first time with the password provided, the screen response prompts you to enter a new password and also a keyword.

Use the tab key to move the cursor to the area marked NEW PASSWORD, and type in your new password. This password must be between 7-10 characters, and must contain both alpha and numeric characters.

Next, tab to the keyword field and input the provided keyword.

Once you have entered a NEW PASSWORD and KEYWORD, you will be asked to verify the information by entering the information again.

Tab to the NEW PASSWORD field and re-enter your password and then do the same with the given keyword.

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3 Days Basic Reservations and Fares – OCT 2012 Page 3 Note: The following rules apply when you create a new password

Common Sign-On Errors/Warning ERR: PASSWORD – MUST

BE ALPHA AND NUMERIC

The password must contain at least one alpha and one numeric character

ERR: PASSWORD –

RESTRICTED WORD LIST

Your password cannot contain your first name, last name, or sign-on ID

You cannot use words such as Apollo, United or Galileo

You cannot use three consecutive characters, e.g. AAA or 222

ERR: USER ID – GALILEO

If no match is found - Galileo will response with the above response when user sign-in. Check the User ID that you have input, it could be a typing error. Re-enter it again with the correct User ID.

ERR: PASSWORD – SIGN-ON - GALILEO

If the password does not match the password in your ID record - Galileo will response with the above. You will have to repeat the sign-on entry again and enter the correct password.

SIGN ON LOCKED – SEE AUTHORIZER – GALILEO

If you have forgotten your password and have made several incorrect password entries. You will receive the above response. Once your ID record is locked, you will need to have you password reset. Refer to

unlocking of sign on on the next page.

ERR: TERMINAL IN USE - GALILEO

If you or someone already signed into your set and then you try to sign in again, you will get the get the above response. To clear the situation - you will need to make the agent-in entry which is

SAI/ZAA <Enter> ( 2 or 3 letter user ID) PASSWORD: (Enter password accordingly)

Another way is to override the previous sign on by SOF/ZAA (Own sign on code)

ERR: PASSWORD –

CANNOT REUSE PREVIOUS PASSWORD

Your previous five passwords are stored in the Galileo system and may not be re-used

You must change at least three characters in your new password

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Sign-Off

Take the following step to sign off completely from the Galileo system. Enter: SOF

Note: The Galileo system will prompt you to finish any incomplete Booking Files.

Unlocking your sign-on

Click on the Travelport ICON on the custom toolbar.

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Or you can access the Galileo Password reset website using the following URL:

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3 Days Basic Reservations and Fares – OCT 2012 Page 7 Once you have completed the information and it has been accepted, you will receive

an automated email advising you that you can sign back in to Galileo.

When you have entered your password and keyword, the system is ready for use.

For Client IDs which require emulation, another box will be launched to indicate the corresponding PCC if needed. Cancel must be clicked not to emulate.

Callout: Explanation:

1 Sign-on to 5 work areas completed and today’s date. Area A is immediately available by default.

2 Time and date of last sign on and identity of work station 3 Front page news which varies day by day

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3 Days Basic Reservations and Fares – OCT 2012 Page 8 By default Travelport Smartpoint AppTM provides of the following:

• The Terminal Window to enter formats and obtain general responses • The PNR Viewer a window that automatically refreshes the Booking File • When you select CTRL+F12 you will still see the sign on box for Galileo

Desktop.

Please select cancel and then select Terminals to work on Galileo Desktop or select one of the other buttons to work in Viewpoint.

Travelport Smartpoint AppTM has been closed it can be re-launched by clicking the Travelport Smartpoint AppTM icon visible in the Galileo Desktop Custom Toolbar. Upon successful installation of Travelport Smartpoint AppTM this icon will be

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Window Layout

Travelport Smartpoint AppTM supports multiple Terminal Windows that can be configured independently. For example, a terminal window can have its own font settings or use a different Client IDs or connection to a different host if needed. The layout defined by the user can be saved so that Travelport Smartpoint AppTM uses the saved layout each time the App is launched.

By default, the Travelport Smartpoint AppTM window layout is composed of two basic windows, the Terminal Window and the PNR Viewer. The Terminal window permits to input formats easily by means of the command line on top and to obtain outputs to interact according to functional needs. The PNR Viewer window constantly updates the active Booking File in the work area.

If the “Embed Smartpoint in Galileo Desktop” option is selected the user will need to press CTRL + F12 simultaneously to close Travelport Smartpoint AppTM to see other Applications on the Desktop, if this option is not selected, the user can move each window of Travelport Smartpoint AppTM independently

Please note Galileo Desktop must be open in order for Travelport Smartpoint AppTM to work

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Terminal Window

Travelport Smartpoint AppTM supports multiple terminal windows that can be configured independently. For example, a terminal window can have its own font settings or use a different connection to a different host if needed. The layout defined by the user can be saved so that Travelport Smartpoint AppTM uses it each time upon start up. (For more details, see section - Application Menu).

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3 Days Basic Reservations and Fares – OCT 2012 Page 11 • Application Menu: provides access to terminal and window

configuration options, history options and access to the Smartpoint tools (see section - Application Menu)

• Terminal Window Tabs: support for multiple Tabs • Status Area: activity indicator

• Queue Control Buttons: clicking on icons initiate a Queue function • Replay Icon: initiates replay functionality. Terminal entries are captured and can be replayed by simply selecting entry and sending

• Terminal Window Work Areas: highlights active work area and allows agent to click back and forth within the 5 work areas

• Translation Icon: indicates primary language and initiates translation pop-up functions

• Plugins ON/OFF : Turns off the clickable functionality in Smartpoint • Quick Commands Tool Bar: Tool bar for Quick Commands

• View Switch: controls terminal window partitions • Connection Switcher: used to select among available

connections in Galileo Desktop

• Window Control Buttons: this area controls 4 functions: o Copy Function: The first icon controls different copy

actions: “Take a window snapshot”, “Copy content as Image” and “Copy content as Text” and “Print this Window”

o Maximize/Restore: maximize or restore the window

o Close: close the selected window only

Menu Bar

The Main Menu Bar drop down is composed of 8 elements: Application, Terminal, History, Window, PNR, Search, Tools and Help.

Some menu items show a keyboard shortcut that can be used instead; this is implemented in order to provide an alternative to using the mouse.

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Application Settings

The Application Settings drop-down menu enables the user to customize display options including language, theme and colour scheme,

additionally a user can create additional windows and change font type and font size.

The “Embed Smartpoint to Galileo Desktop” option, if selected, allows the user to move the screen

In order to change the settings, the agent must select Save for the changes to take effect.

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3 Days Basic Reservations and Fares – OCT 2012 Page 13 Terminal

This menu option allows the agent to manipulate the Terminal Window Tab functionality. Add a new terminal window (belonging to the same work area)., or delete a Window, Copy Information in the selected Window.

• This allows agents to multitask in order to conduct many searches at the same time. The agent can have up to 9 tabs at one time.

• To navigate to a specific tab, the agent can either click on the tab or use the shortcut Alt + 1, 2, 3,etc.

• The tabs can be deleted by clicking on the X next to the tab name or using ing the shortcut Alt + R. It is also possible to remove via Main Application Menu -Terminal Remove Current Terminal Tab.

History

This menu option allows the agent to review the terminal responses that have been displayed. Terminal Window Tab functionality.

**Response history can be retrieved for up to 5 previous responses** Window

This drop-down menu allows the agent to switch between the Terminal Window and the PNR/Booking File Viewer window.

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3 Days Basic Reservations and Fares – OCT 2012 Page 14 PNR

This drop-down menu allows the agent to open dialog boxes that will help to create or edit a Booking File/PNR. It also enables the user to launch the Replay PNR functionality.

Search

This drop-down menu allows the agent to open a pop up box to search, Air, Hotel, Cars and Fare Shopping.

Tools

This drop-down menu allows the agent to access Queue Count Options, Replay entries and the calendar tool option.

Quick Commands

A new Quick CommandsTM option has been enabled in Travelport

Smartpoint AppTMin order to allow users to launch browser window content, executable applications or Viewpoint dialogs by three very simple means:

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3 Days Basic Reservations and Fares – OCT 2012 Page 15 A clickable button in a new panel that will pop-up when hovering the ‘Q’

button in the Terminal control

Through a quick Terminal Command which will begin with a # and that is completely defined by the user (i.e. for Notepad will be #NP by default).

A new Quick Commands Configuration dialog allows creation, modification or deletion of Quick Commands in Travelport Smartpoint AppTM. The user is able to define the name, the type of resource, the terminal command and if also generate an item menu and/or a personalized button.

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3 Days Basic Reservations and Fares – OCT 2012 Page 16 How to create a Quick Command

1. Launch the Quick Command Dialog box. 2. Click on Add.

3. Click Save.

A new ‘Q’ button has been placed on the bottom bar of the Terminal Window clicking on it displays the Quick Commands Configuration Tool Bar.

Terminal Window Work Areas

• Like Galileo Desktop, Smartpoint also offers the 5-work-area

infrastructure: A, B, C, D and E. The Work Area that is active will be indicated in the lower right corner and highlighted in yellow.

• To navigate between the Work Areas, the agent simply clicks on the appropriate icon. The entries SA, SB...SE are still accepted.

• If an agent has more than one Work Area active, when hovering over each Work Area icon, a thumbnail will appear to show the content of the existing PNR/Booking File in that Work Area.

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3 Days Basic Reservations and Fares – OCT 2012 Page 17 Language Translations

Smartpoint App has a valuable feature that can be used to transition an agent from one GDS system to another. It allows agents to mix and operate with multiple system languages in the same record. This translation feature supports a Primary and Secondary Language and can be configured by clicking on the translation icon will be shown depending on your primary cryptic language choice.

The following dialog window will display for the agent to setup their system language preferences:

The Travelport Galileo® and Apollo® hosts are the choices available as the primary languages. Galileo, Apollo, Worldspan, Amadeus, Sabre and Abacus are available as the Secondary Cryptic Language options.

Note: Travelport Smartpoint App cannot translate *all* entries, this is designed to aid the travel agent in the transition from competitor GDS to Travelport, therefore a limited subset of entries on each GDS system is supported.

An up to date list of entries can be found on Ask Travelport under Answer number 36210

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3 Days Basic Reservations and Fares – OCT 2012 Page 18 Keyboard Mapping

Travelport Smartpoint AppTM is designed in such a way that nonstandard keyboards including Sabre keyboard mapping which uses special characters including cross of Lorraine, and also Swiss keyboard can be accommodated. To enable this the user needs to click the Translation icon at the bottom of the screen, depending on their translation setup this may be a 1G or 1V.

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3 Days Basic Reservations and Fares – OCT 2012 Page 19 Terminal Window Partitions

A Terminal Window can be divided into two terminal partitions (belonging to the same work area); upper and lower. By default, one (the top terminal partition) is shown. Clicking on the View Switch button activates and deactivates the window partition.

• Navigation between the upper and lower partition is accomplished by clicking within the desired partition or by shortcuts Alt + D (lower window=2) or Alt + U (upper window=1).

• Once the partition split line is shown, it can be dragged to adjust the size of the upper/lower terminal partitions.

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3 Days Basic Reservations and Fares – OCT 2012 Page 20 PNR Viewer Window

The PNR Viewer provides an instant view of the PNR/ Booking File. It shows all relevant PNR/ Booking File information and is grouped in sections that can be accessed via a simple mouse click on the associated Quick Access Button.

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3 Days Basic Reservations and Fares – OCT 2012 Page 21 Quick Access Buttons in PNR Viewer

Except for passenger names and itinerary, all PNR fields can be displayed at any time via the configurable PNR Quick Access blue buttons. Clicking on a Quick Access button will display all of the PNR data applicable to that PNR field.

Once a specific field is retrieved, it can be closed by clicking on the same Quick Access button again or by hovering over the data field and clicking the Close button.

As an example:

• • •

• displays the complete PNR information with all fields •

• •

• displays the Phone Field information.

Configuring Quick Access Buttons in the upper right hand corner of the PNR Viewer window is a tool bar that can be used by the agent to refresh the window and to access the Quick Access configuration toolbar.

shows the Quick Access configuration toolbar.

This toolbar provides some options to configure the sections an agent wants to see when a PNR is displayed in the PNR Viewer window.

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3 Days Basic Reservations and Fares – OCT 2012 Page 22 Single View Mode - by default, name and itinerary are

automatically retrieved. Blue buttons must be clicked to retrieve other fields.

Uncheck Single View Mode – when configured, the agent can select the PNR fields that will be displayed in an automatic and unhidden mode.

Show Buttons at Top - access buttons are displayed at the bottom of the segments section by default, however it can be configured to show at the top of the PNR Viewer

Refresh

By Clicking on the R this will refresh the PNR/ Booking File in the PNR Viewer Window

Print

By Clicking in the P in the PNR Viewer Window this will print the current PNR/ Booking File displayed.

Edit PNR

By clicking on the menu items, you will be able to create or edit parts of the PNR/Booking File in a GUI. For example create/ Edit Customer information

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3 Days Basic Reservations and Fares – OCT 2012 Page 23 Find

When working with large PNRs, it might be useful to search for a specific word within the current PNR. When found, the words will be highlighted in the PNR Viewer window.

PNR Viewer Display Modes

The PNR Viewer can be configured to show the PNR / Booking File information in three different ways. Clicking on the applicable icon will change the display mode.

Single Page: Agent can navigate through different pages by using . Two Pages: Data will be shown in two side by side columns.

Scroll Mode: Only one page will be available but a vertical scrollbar will allow the agent to slide up and down the PNR.

Zoom

Zoom level in the PNR Viewer can be adjusted in order to fit well in the screen. On some PC configurations the resolution might not be optimal for a clear view of the PNR; therefore agents should change this in order to have the PNR width adjusted to the PNR Viewer window width.

Replay PNR’s

This allows users to display a list of PNRs/ booking Files that they have inspected previously, showing the record locator and lead passenger for those bookings. When the user clicks on one item from the list, the PNR / Booking Files will be displayed in a PNR Viewer Window.

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Travelport Smartpoint Keyboard Shortcuts

Shortcut Function

Alt+Up Arrow Go back to previous interactive response from the response history.

Alt+Down Arrow Go to the next interactive response from the response history. ALT+S Stores the current window positions

Alt+’n’ Move the keyboard focus to Tab ‘n’. For example, ATL+1 moves to Tab \1.

ALT+B Move to the previous interactive response (move back to previous screen).

ALT+C Copies the Terminal content as text and for the entire host content. Example: do a HELP A and then use ALT+C

ALT+M Host entries like availabilities, Focalpoint shopping, etc. provide a link at the end for “more” results. This shortcut can be used instead of clicking on that link with the mouse.

ALT+X If windows positions are changed but not saved, this option returns to the previous layout.

ALT+D Changes from the upper (1) to the lower (2) Terminal Partition. If this keystroke is repeated, this sub-window is zoomed in and out.

ALT+U Changes from the lower (2) to the upper (1) sub-window. If this keystroke is repeated, this sub-window is zoomed in and out.

ALT+N Creates a new Tab in the current Terminal Window.

ALT+R Removes the current Tab.

ALT+C Copies terminal content as Text in the clipboard.

ALT+H Goes to current terminal

ALT+W Shows the Next/Pervious Day toolbar

ALT+E Hides the Next/Previous toolbar.

CTRL+Up Arrow Repeats previous (back) entries typed by the user. Supports the last 200 entries

CTRL+Down Arrow Repeats previous entries. (forward) Supports the last 200 entries

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CTRL+Enter Sends a format/entry to the host and shows the interactive response in a new Tab

CTRL+Tab Navigates through all Tabs in the current terminal window.

CTRL+F12 Hides/Shows Travelport Smartpoint AppTM quickly.

CTRL+W Clears active Terminal Partition (upper or lower)

CTRL+S Clears all Terminal Partitions in the current Tab.

CTRL+C Copies the selected text/data in the clipboard.

CTRL+Q Moves through all Travelport Smartpoint AppTM windows. Each time this shortcut is used it moves to the next window.

CTRL+M Opens the Calendar widget.

CTRL+B Prints current Terminal Partition content.

TAB Moves the cursor to the next tab stop. Users can also click on tabbed entries.

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Quick Commands

Travelport Smartpoint AppTM also comes with a Plug-in called “Quick Commands” that allows advanced users to modify a XML file that contains its definitions.

#DF Direct sell flight segment

#PH Passive hotel segment sell

#DH Direct Hotel segment sell

#DC Direct Car segment sell

#PC Passive Car segment sell

#SEAT Displays seat maps for the booked flights

#TRAM Launches Travelport Room and More

#VT Launches ViewTrip for a completed PNR

#VTETR Shows e-ticket via ViewTrip for a completed PNR

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Galileo Information System (GIS)

The Galileo Information System (GIS) is an automated information system which is flexible, fully indexed and available to all Galileo users.

GIS is structured like a book. It has an index containing a list of chapters, and each chapter contains pages. You may not be able to display all pages listed as some of the pages been withdrawn. Information displayed may vary in different markets and locations

To display the GIS index to view the list of subjects and chapter numbers: GG

To display the content of chapter 509: GC*509

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3 Days Basic Reservations and Fares – OCT 2012 Page 28 When you become familiar with the contents of GIS, you can bypass the index and

go directly to required information by specifying both chapter and page number in your entry, e.g. GC*509/1.

Many airlines have their own chapters in GIS which are not displayed in the index. They use these to provide information about their services, procedures and special promotions.

Note: Information is loaded directly into the system by the airline. Many Airlines now direct you to their Web site, which is more up to date.

The following are sample entries.

Format: Explanation:

GG Display index

GC 439 Display chapter number e.g. SMO SINGAPORE GC 439/4 Display chapter and page

GC Redisplay current chapter

GP Redisplay current page

GC EK Display airline chapter (EK)

GC 506/1 Display Electronic travel authority system. (ETAS)

Commonly Access information

GC*510/SG/JP Display information on consulate in a country e.g. Embassy of Japan in Singapore

GC 439/4 Display Galileo Singapore Update GC*439/5 Display APIS information

GC*509 Display information about TIMATIC

GC*439/1 Display E-ticket information for Singapore market

GC 506/1 Display Electronic travel authority system. (ETAS)

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Exercise 1

SIGN-ON/SIGN-OFF , GALILEO INFORMATION SYSTEM 1. How many work areas are there in the Galileo System Ans:

2. What is the meaning of “ERR: USER ID – GALILEO” ? Ans:

3. What would you do if you get a “ERR: TERMINAL IN USE – GALILEO”? Ans:

4. How do you go into work area C? Ans:

5. What is the entry to determine the work area you are in? Ans:

6. How do you retrieve the main index for Galileo Information System? Ans:

7. How do you retrieve the GALILEO UPDATES under SMO SINGAPORE? Ans:

8. What is the Singapore address of the High Commission of Canada? Ans:

9. What is the shortcut entry to toggle back to Focalpoint from Smartpoint App?

Ans:

10. How do you retrieve Advance Passenger Information Service (APIS)? Ans:

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Working with Encode/Decode

To help you work with these codes, there is an encode/decode function in the Galileo system. To help you find all the information that Galileo is able to encode and

decode, remember the word CLEAR: City codes (and airport codes) Land (country) information Equipment (aircraft) types Airline codes

Region (state) information

Cities / Airport

.CELONDON Encode London

.CDMEL Decode MEL

.CRSIN City record for SIN (Singapore) Example entry (decode BRU):

.CDBRU

Example screen response:

Points to note:

• Non-airport (off airport) locations such as railway stations may be identified by the letter O at the right-hand side of the display.

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3 Days Basic Reservations and Fares – OCT 2012 Page 31 Example entry (encode Frankfurt):

.CEFRANKFURT

Example screen response:

Note: M to the left of Frankfurt indicates that the city has multiple airports.

Lands (countries)

.LESRI LANKA Encode Sri Lanka

.LDSE Decode SE

Europe

.EUD Display all countries in the European Union (EU)

Regions

.RD Display all countries that are divided into regions

.RDUS Display all regions (states) for the USA .RDUSOR Display name of US state OR

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3 Days Basic Reservations and Fares – OCT 2012 Page 32 Equipment -aircraft types

.EEBEECHCRAFT Encode Beechcraft

.EDF24 Decode F24

Airlines

.AEBRITISH Encode airlines beginning with British

.ADSQ Decode SQ

.AD*618 Decode 3-Digit IATA Documentation Code .ARTG Airline record

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3 Days Basic Reservations and Fares – OCT 2012 Page 33 Locating the Nearest Airport to a City

You may use the Galileo system to locate the airport which is located nearest to a particular town or city which does not have its own airport.

Use the following example format. C*MAP/UNITED KINGDOM-WWWW

Format description:

Input: Description:

C*MAP/ Map function identifier and mandatory separator / UNITED KINGDOM–

Country and mandatory separator –

WWWW Cities/towns beginning with W

Example screen response: Fig GN760_1

The system response indicates that Walsall is 20 miles from Birmingham airport (BHX) and 38 miles from East Midlands Airport (EMA). Scroll down to view additional towns/cities beginning with W.

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Exercise 2

ENCODE / DECODE

1. What is the entry to decode DUB? Ans:

2. Which country does 3 letter city code KHI belongs to? Ans:

3. What is the entry to decode country IN? Ans:

4. What is the 3 letter code for Shenyang? Ans:

5. Which airline does IATA documentation code 988 belong to? Ans:

6. What is the 2 letter code for China Southern Airlines? Ans:

7. Which country code has the code TH? Ans:

8. What is the entry to encode Delta Airlines? Ans:

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3 Days Basic Reservations and Fares – OCT 2012 Page 35 Accessing Help

There is a help facility within the Galileo system to assist you with system inputs and formats. To access Help, type either HELP or H/ followed by the first letter of the subject, the subject name or format. The following are some examples:

HELPT or H/T Display index of subjects beginning with the letter T H/FARES Display help pages for Fares

H/N. Display help pages for format code N. H/ Display applicable help pages after an error

response

ASK Travelport

ASK Travelport is a free-of-charge online help system available at

www.asktravelport.com or click on in your Galileo Desktop.

From here access the Galileo on-line Formats guide, as well as questions and answers relating to various Galileo products. If you cannot find the information required, you can always ask a question!.

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Itinerary Planning

To assist your passengers with their travel plans, you must obtain some specific information from them.

You need to know:

The date they wish to travel Where they are travelling from Where they are travelling to

When the customer contacts you to make their initial enquiry, they may not be clear about the type of journey they wish to make, whether it is by rail or air or road or whatever. You must take control of the conversation and ask specific questions to establish this information.

When you have established that their plans involve air travel, use the Galileo system to check for flight schedules and availability of seats.

Objectives

At the end of this module you will be able to: Check flight availability

Work with a timetable display Book an itinerary

Check minimum connecting times Check local time

Booking Guidelines

Throughout this class, you will be accessing the live Galileosystem, and all reservations that you make take space from a vendor’s inventory.

To prevent loss of sales to a vendor, please follow these instructions: Book only the dates indicated by your instructor.

Use your name as the passenger’s name unless instructed otherwise. Do not use names of famous people when creating Booking Files. Sell only the vendors specified by your instructor.

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Air Availability

Smartpoint’s standard availability responses come from the direct carrier link. Agents are no longer required to access the Carrier Inside Link (A12SEPLONDEN*BA) to validate last seat availability before selling.

Smartpoint shows all classes of service offered in a single expanded display. There is no need to remember complicated follow up entries.

Smartpoint uses standard Galileo entries to display availability, pricing and ticketing. In addition all main displays are supported by highlighting.

There is no need to remember complicated follow on transactions. Just point and click to sell flights, access airport, terminal, equipment and flight duration

information.

Hovering over the following data elements shows:

Blue font items: Performs decode on airport, carrier, codeshare and equipment.

Flight Numbers: Supplies terminal and elapsed flying time information.

More Flights link: Returns more air availability. ALT + M can be entered instead of clicking with the mouse.

Note: clicking on the More Flights link does not remove the original 16 flights options. The agent can scroll up and down to view all availability options that have been displayed.

You may check flight availability in the Galileo system for 330 days from today’s date.

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3 Days Basic Reservations and Fares – OCT 2012 Page 38 Take the following step to check availability for travel from Singapore to Tokyo on 13

January.

Entry: A13JANSINTYO

Note: If no date is entered the system defaults to today's date. 1

2

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3 Days Basic Reservations and Fares – OCT 2012 Page 39 Screen explanation:

Callout: Explanation:

1 General availability from the Galileo system for the day of the week and city pair requested for a 24 hour period.

2 Availability line number 3 Origin Airport

4 Transit Airport 5 Arrival Airport

6 Local Departure time 7 # indicates next day arrival

indicates arrival 2 days later – indicates arrival previous day 8 Local Arrival Time

9 @ This symbol next to the carrier code indicates that they are codeshare flight operated by another carrier.

10 Airline code and flight number 11 Booking class and seat availability 12 Equipment (aircraft) type

13 Link indicator

Note: indicates that the carrier has inside availability. The carrier is able to identify where the request has come from and return the most up to date and appropriate availability to the display.

14 E-ticketing indicator:

E indicates that e-ticketing permitted X indicates that e-ticketing not permitted

Blank indicates that no information has been received from the airline

Note: The presence of the electronic ticketing indicator does not in any way acknowledge that an electronic ticket can or will be issued. Validation of electronic ticketing occurs at the time of Sell and again at the time ticketing. The indicator on the availability display only represents that the flight/schedule may be eligible for electronic ticketing. Carriers must have implemented electronic ticketing with Galileo and for each specific country.

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3 Days Basic Reservations and Fares – OCT 2012 Page 40 Dates and number of passengers can be changed after an initial availability is

performed via the Availability Modifier toolbar. This allows agents to quickly access the same availability request for the following/prior day or for a different number of

passengers – up to nine.

Outbound/Return Availability

Smartpoint enables agents to search for outbound and return flights in a single

transaction. In response to such a request, outbound and return availability displays are shown using the upper and lower Terminal Partitions. Agents can book both the

outbound and return segments in a single entry or click on the booking class to sell: Both screens show the Prior/Next Day toolbar to navigate forward or back and select the quantity of passengers.

Outbound/Return Availability is displayed from a single entry using a “++” symbol . For instance: A10MAYBCNMAD++15MAY.

This will display the availability for 10th of May from BCN to MAD on the upper partition and the availability for 15th of May from MAD to BCN on the lower partition.

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3 Days Basic Reservations and Fares – OCT 2012 Page 41 Flight Availability Formats

Format: Explanation:

A23MARSINBKK//*A Availability for STAR ALLIANCE A23MARSINBKK//*O Availability for ONE WORLD A23MARSINBKK//*S Availability for SKYTEAM

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3 Days Basic Reservations and Fares – OCT 2012 Page 42 Galileo Sequencing

Flights shown in Galileo flight availability are displayed chronologically, but there are sequencing rules. The Galileo system displays flights in the following sequence:

Direct flights

Transfer connections

Direct flights

A direct flight is a service that has the same flight number from origin to destination. It may be non-stop, or it may route via other cities before it reaches its destination. The number of stops made by a direct stopping flight is shown in the availability display between the city pair. Refer to the following flight availability for travel from Singapore to Washington

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3 Days Basic Reservations and Fares – OCT 2012 Page 43 Displaying Flight Details

The location of intermediate stopping points may be found by clicking on the 1 between the Departure and Arrival airport

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3 Days Basic Reservations and Fares – OCT 2012 Page 44 Transfer Connections

A transfer connection is a journey requiring a change of aircraft or flight number at an intermediate point. The city or airport where the change of aircraft takes place is referred to as the transfer point.

A transfer between flights of the same airline is referred to as an on-line transfer, and a transfer between flights of different airlines is referred to as an interline transfer. Refer to the following flight availability for travel from Singapore to Berlin.

Screen explanation:

Detail: Explanation:

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Exercise 2

AVAILABILITY

Answer the following questions basing on the above Availability display. 1. What is the entry to pull up the above availability display?

Ans:

2. What does the # after the departure time 1725 on line 2 refers to? Ans:

3. What does @ next to DL8122 refers to? Ans:

4. What is the format to check DL is having a joint operation with which airline?

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Timetable

A timetable display can be particularly useful when planning a client’s itinerary, or to check if a direct flight operates on a route when only transfer connections are shown in an availability display. Refer to a timetable display to check the frequency of flights.

Always input the intended date of travel as schedule are dependable on the seasons and flight frequency may change.

Take the following step to display a timetable for flights from Singapore to Newark for 10 DEC

Entry: TT10DECSINEWR

Callout: Explanation:

1 Date range. Defaults to approximately 28 days from the specified date.

2 Effective date ( Blank means service is current )

3 Discontinued date ( Blank means service is open dated ) 4 Day of the week indicator. 1 = Monday, 2 = Tuesday, etc. 5 Origin airport

6 Transit 7 Arrival airport

8 Local departure time 9 # indicates next day arrival

indicates arrival 2 days later – indicates arrival the previous day 10 Local arrival time

1

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3 Days Basic Reservations and Fares – OCT 2012 Page 47 Display details for a specific flight

Entry: TTEK349/19OCT

11 @ This symbol next to the carrier code indicates that they are codeshare flight operated by another carrier.

12 Airline code and flight number 13 Equipment (aircraft) type 14 Link indicator

Note: indicates that the carrier has inside availability. The carrier is able to identify where the request has come from and return the most up to date and appropriate availability to the display.

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Exercise 3

TIMETABLE

20OCTYY-16NOVYY MTWTFSS PARIS /SINGAPORE 25OCT 1234567 CDG SIN 2320# 1840 AF 256 77W*C 24OCT 1234567 CDG SIN 2330# 1805 AF 256 77W*C END OF DISPLAY

Answer the following questions basing on the above Timetable display. 1. What is the entry to pull out the above Timetable display?

Ans:

2. What does the # in between the timing refers to? Ans:

3. What does the date 25OCT refers to? Ans:

4. What does the “BLANK” space before 24 OCT refers to? Ans:

5. Is there any stopover en-route from CDG to SIN? Ans:

6. What terminal does AF256 arrives to in Singapore? Ans:

7. What is the total journey time from CDG to SIN? Ans:

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Selling from Air Availability

To book a segment, the agent simply clicks on the booking class to sell upon availability display.

Cryptic formats can also be entered to book such as 01Y1 for Apollo or N1Y1 Galileo. Outbound and Return flights would be 01Y1++01Y4 or N1Y1++N1Y4

Segment sell responses are displayed underneath the new segment in the PNR Viewer. If the segment sell is unsuccessful, then it still displays this in the Terminal Window.

Classes of service will display in different colors depending on their availability.

• • •

• Booking classes in Yellow: books confirmed. •

• •

• Booking classes in Orange: books on waitlist •

• •

• Booking classes in White are not available.

Note: Colours will vary depending on the Terminal Window Background configuration

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Callout: Explanation:

1. TG402 Y 10JUN SINBKK Flight segment number, carrier code, flight number, date and city pair (airport codes)

HS1 HS action code - have sold 1 seat

(inventory adjusted)

SS indicates sold seat (inventory not yet adjusted)

0740 0900 Local departure and arrival times

O Sell indicator (see next page)

E E-ticket indicator (flight is eligible for an

e-ticket)

MO Day of the week

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3 Days Basic Reservations and Fares – OCT 2012 Page 51 Sell Indicator

Indicator: Explanation: Status before

End Transaction O Option sell. The airline will send a vendor

locator to the Galileo Booking File when the transaction has been ended.

HS

S Super guaranteed sell. The airline will send a vendor locator to the Galileo Booking File when the transaction has been ended.

SS

G Guaranteed sell. No vendor locator will be sent to the Booking File.

SS

No Indicator Sell and Report. Up to 24 hours. NN

(To change from ‘SS’ to ‘NN’ status before

ending BF : @3NN)

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3 Days Basic Reservations and Fares – OCT 2012 Page 52 In an Outbound/Return Availability, the agent would click on a booking

class from the top partition for an outbound segment and then click on a booking class from the bottom partition for a return segment.

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3 Days Basic Reservations and Fares – OCT 2012 Page 53 Selling Seats on Transfer Connections

When your customer is transferring from one flight to another at a connecting city, you must sell all relevant flights from the availability display.

Refer to the following flight availability display for travel from Sydney to Mumbai, showing various connections.

Waitlisting Flights

Waitlisting is a system used within the airline industry when flights and booking classes do not have seats available. It is quite common for passengers to cancel confirmed seats prior to departure, so airlines maintain a list of passengers who wish to be confirmed if seats become available.

If the status of the flight your passenger wants is waitlist only, when you make an entry to sell seats, your passenger is waitlisted. If the airline is able to subsequently confirm the seat, they advise you by changing the status code in the itinerary and updating the Booking File.

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3 Days Basic Reservations and Fares – OCT 2012 Page 54 Checking Minimum Connecting Times

The time required to transfer from one flight to another may vary depending on whether a passenger is flying on an international or domestic flight, or whether he is transferring from one airport to another, or from one terminal to another.

A minimum connecting time is agreed and published for each airport by IATA, and is the shortest period of time that may be allowed to transfer between flights, taking into account all factors. All transfer connections shown in a Galileo availability display adhere to the published minimum connecting time.

You can be sure that flights offered as connections on an availability display adhere to minimum connecting times, but when you build an itinerary over a connecting point, you can check that the connecting time is valid.

Entry: @MT

**Validation is only applicable for Booked Itinerary with confirmed (HK) status

@MT Validate all connections from an itinerary @MT1-2 Validate a range of flight

@MT1*4 Validate two segments which are not consecutively numbered.

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3 Days Basic Reservations and Fares – OCT 2012 Page 55 Displaying Minimum Connecting Times

Minimum connecting times may be checked in the Galileo system without reference to an itinerary.

Use the formats below to check minimum connecting times when planning your customer’s itinerary.

Take the following steps to display the minimum connecting time at Frankfurt for an international flight arrival from London (LHR) on British Airways, connecting to a domestic flight to Berlin on Lufthansa.

Entry: DCTFRA-ID

DCT Function identifier “Display Connecting Times” FRA Airport code where connection is being made

- Separator

ID International sector connecting to a domestic sector

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3 Days Basic Reservations and Fares – OCT 2012 Page 56 Screen explanation:

Detail: Explanation:

Standard Times Specified connecting times for domestic and international travel

Exceptions Number of listed exceptions

Additional minimum connecting time formats

Checking Local Time

You may use the Galileo system to check the local time at any city in the world and to determine the time difference with GMT/UTC.

Entry: @LTSYD

Screen response:

H/DCT Help page for connection times

DCT Display fill-in format screen to check minimum connecting times

DCTLHR*BABA Display connecting times at LHR when BA is arrival and departure carrier

DCTLHR-ID*BABD Display connecting times at LHR for international connecting with a domestic sector with BA as arrival carrier and BD as departure carrier

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Building a Booking File

Five mandatory fields are required to complete a Booking File. If all five fields are not present you will not be able to end transaction on the Booking File.

The mandatory fields are:

P - Phone

R - Received from (whom you have spoken to) I - Itinerary

N - Name/s of passenger/s T - Ticketing information

Travelport Smartpoint™ apps provides user with the assistance of a customer information mask to add, modify and delete customer details.

For new booking, launch the Customer information under the PNR and update the name accordingly.

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3 Days Basic Reservations and Fares – OCT 2012 Page 58 The name, mileage number, phone field, addresses field, ticketing field, form of

payment field and email field can be added at initial stage of booking for faster and easier booking creation. Or after booking is done to add, modify & delete.

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3 Days Basic Reservations and Fares – OCT 2012 Page 59 Entering the Name Field

The Booking File must contain the names of all passengers for whom you are making reservations. You must include infants, even though they do not occupy a seat. A maximum of 99 passenger names may be included in a Booking File. Point to note:

If you have more than 9 passengers travelling together in a Booking File, it is considered a “group” booking, and seats must be requested from the airline. When making airline reservations or issuing tickets, the passenger name is

added in a specific format: Family name, first name, title

Use recognised titles, such as Mr, Mrs, Ms, etc. Do not use hyphens or spaces

The passenger’ name that you enter into the Booking File must be exactly the same as the name shown in the passenger’s passport.

The maximum number of characters in a name item is 55, including any Separators and status.

Refer to GC*439/1 for carrier specific detail.

When multiple carriers are involved in one booking, the most restrictive characters should apply.

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3 Days Basic Reservations and Fares – OCT 2012 Page 60 Passenger Type Codes

When names are added into a Booking File, with the exception of infants, the Galileo system makes an assumption that all passengers are adults. When storing a fare in the Galileo Booking File previously, you would need to specify the passenger type code to obtain the relevant discount on the adult fare. It is now possible to add details of the passenger type code to the name field which will simplify the fare quote process.

See H/PTC for a full listing of Passenger Type Codes used in the Galileo system You may enter passenger names into the Galileo system individually, or combined into one entry. Name field entries begin with N.

Cryptic Entry:

Entry: Explanation:

N.CASEY/GEORGEMR To enter a single adult passenger, Mr George Casey

N.CASEY/KATEMISS*P-C09 To enter a single passenger using a passenger type code, in this instance C09 for a 9 year old child

N.3BROWN/JAMESMR/MARYMRS/ ANNEMISS*P-C05

Note: You must specify the number of passengers entered if there is more than one of the same family name

To enter multiple passengers with the same family name, Mr James Brown, Mrs Mary Brown and Miss Anne Brown aged 5

N.KNIGHT/MARKMR+N.SCHMIDT/ JOANNEMRS

Note: Separate name items may be input in one entry if linked by an end item +

To enter multiple adult passengers with different family names, Mr Mark Knight and Mrs Joanne Schmidt

N.I/COOPER/LAURENMISS*12SEP09 To enter an infant, Miss Lauren Cooper with date of birth 12SEP09

N.GSIVANATHAN/MR Single alpha family name e.g. G. SIVANATHAN (include an OSI to advise name to airlines.) e.g. SI.YY*PAXNAME SHD READ AS G/SIVANATHANMR)

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3 Days Basic Reservations and Fares – OCT 2012 Page 61 Name Remarks

A name remark may be added to a passenger name so that additional information will print on a paper ticket to act as an alert for airline check-in staff.

Children and infants

A child is defined as a person who has reached their 2nd birthday but not their 12th birthday. When you add a child’s name, include the title MSTR for a boy or Miss for a girl.

Cryptic Entry:

Explanation: Format:

To enter an infant, Miss Lauren Brown, with date of birth 21AUG11

N.I/BROWN/LAURENMISS 21AUG11

To enter a child aged 5 years, Miss Mabel Larkins

N.LARKINS/MABELMISS P-C05

To enter an unaccompanied child aged 8 years

N.SMITH/CANDICEMISS*P-U08

Points to note:

A name remark may be added to any passenger name. Other examples could be the date of birth for a youth passenger, DOB 10JUN90 or COUR to identify a commercial courier.

When an infant is added to a Booking File, a servicing message is automatically sent to all airlines included in the itinerary.

When a correct child remark is entered, a CHILD SSR is automatically added to the booking file.

When an e-ticket is issued, name remarks are not communicated to the

airline, so it is important that an appropriate SSR is added to the Booking File. The age of the child is stored as a passenger type code, and the Galileo

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3 Days Basic Reservations and Fares – OCT 2012 Page 62 After the first name is entered you can use the mask to add subsequent name items

onto the customer mask. Click on the name and the customer information mask will pop up.

To add other passengers name, click on the Add button and update the name field accordingly and click save.

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3 Days Basic Reservations and Fares – OCT 2012 Page 63 CHILD SSR

When child details are stored as a passenger type code, the Galileo system automatically generates an SSR CHLD when you end the Booking File. This

transmits information to the airlines in the itinerary to advise that a child is travelling.

Adding an infant name item

Enter the infant name, input the infant’s date of birth on the name remark field.and check on the infant box.

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3 Days Basic Reservations and Fares – OCT 2012 Page 64 Changing the Name Field

The majority of airlines do not permit name changes to be made after a Booking File has been ended. The name changes shown below are for corrections to names before end transaction.

For amendments - Select then click on the Name tab. Select the Passenger data you wish to update, modify and click Save.

Cryptic Entry:

Explanation: Format:

To change passenger name number 2 to show Mr Oliver Mason

N.P2@MASON/OLIVERMR

To change passenger name number 3 and 4 to show Mr Alistair Bradley and Mrs Kate Bradley

N.P3-4@2BRADLEY/ALISTAIRMR/ KATEMRS

To change a name remark / PTC for passenger 2

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3 Days Basic Reservations and Fares – OCT 2012 Page 65 Deleting a Name

For Deletion - Select , then click on the Passenger’s name to be deleted, click Remove and click on Save.

Cryptic Entry:

Explanation: Format:

To delete passenger name number 4 N.P4@ To delete passenger names numbers 3 and 4 N.P3-4@ To delete a name remark for passenger 3 N.P3@

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3 Days Basic Reservations and Fares – OCT 2012 Page 66 Name change on an ended Booking File

The majority of airlines do not permit name changes to be made after a Booking File has been ended. Please obtain all relevant airlines approval, do highlight to the carrier if the booking has been ticketed. The airline will advise if name change is possible or new booking has to be created, otherwise booking may result in “HX/NO” by carrier.

A) Name Change of 1-3 Characters (agent can do it on their own only once) 1. SI.ZZ*P1 CHANGE TO TAN/PETERMR AUTH BY SANDY/ZZ

(WHEREBY ZZ IS THE AIRLINE CODE and P1 IS THE PASSENGER RELATE)

2. N.P1@TAN/PETERMR 3. R.SANDY/ZZ 4. E (to end transaction)

B) Name Change of more than 3 Characters (only GDS can perform the change with the carrier’s authorisation)

1. SI.ZZ*P1 CHANGE TO TAN/PETERJAMESMR AUTH BY SANDY/ZZ (WHEREBY ZZ IS THE AIRLINE CODE and P1 IS THE PASSENGER RELATE)

2. R.SANDY/ZZ 3. QEB/SIN/30

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3 Days Basic Reservations and Fares – OCT 2012 Page 67 Entering the Phone Field

Your agency phone number and your reference must be entered as the first phone item in the booking file, and this is automatically transmitted to all airlines in the Booking File for information purposes.

As remaining phone fields do not generate to the airlines other than the first one, a follow-up OSI entry must be entered.

In addition, you should include home or business contact numbers for your customers.

Note: These may also be transmitted to the airlines in the Booking File, depending on the agreement that each airline has with Galileo.

On the Customer Information screen, click on the Contact tab and click on Add. Complete the data and then click on Save.

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3 Days Basic Reservations and Fares – OCT 2012 Page 68 Displaying the Phone Field

The phone field in the booking file may be displayed as a separate entity if required. Click on the *P on the tool bar.

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3 Days Basic Reservations and Fares – OCT 2012 Page 69 Changing & deleting the Phone Field

For amendments - Select then click on the Contact tab. Select the Contact data you wish to update, then click Save.

For Deletion - Select then click on the Contact tab, select the number to be deleted and click Remove and click on Save.

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3 Days Basic Reservations and Fares – OCT 2012 Page 70 Phone field codes

The type of phone number is indicated by the letter before the asterisk in the entry. The following are applicable:

Code: Identifies:

T Travel agency phone

H Customer’s home phone

B Customer’s business phone

E Customer’s email address

M Customer’s mobile

A Customer’s accommodation/hotel phone

F Fax

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3 Days Basic Reservations and Fares – OCT 2012 Page 71 Entering an Email Address

Displaying the Email Field Click on *EM

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3 Days Basic Reservations and Fares – OCT 2012 Page 72 Ticketing Field

A ticketing field is required if an air segment is held in the booking file. Click on the Ticketing Tab and complete the ticketing arrangement

Note: The booking file will automatically be placed on queue 10 on the specified date for the ticket to be issued. When the ticket is issued the field is automatically updated to show the date and time of issue.

Changing the ticketing dateline

Click on the Ticketing tab, update the date and save accordingly.

Displaying the Ticketing Field. Click on *TD

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3 Days Basic Reservations and Fares – OCT 2012 Page 73 Ticketing Date Calculator

You may use the Galileo system to calculate a date for ticketing purposes and for minimum and maximum stay requirements on an air fare.

Use the Ticketing Date Calculator to determine a date for fare or ticketing purposes. Take the following step to subtract 30 days from 20 JAN to calculate the date for a fare which has an advance purchase requirement of 30 days.

Entry: TAA/1JUN/30

Screen response:

Cryptic Entry:

:

TAA/1JUN/30 Subtract 30 days from 1 June TAA/1JUN/+60 Add 60 days to 1 June

TAA/330 Calculate furthest future date that can be used to make reservations in the Galileo system

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3 Days Basic Reservations and Fares – OCT 2012 Page 74 Received From

A received from field is required in a Booking File when it is originated, and also each time it is retrieved from the Galileo system and subsequently amended. The field should contain the name or reference of the person who gave you the

instruction to make the booking or to make any changes to it. The received from field is stored in history.

Cryptic Entry:

Note: Only one received from field is permitted in a Booking File. It is known as a single item field.

Changing the Received From Field

The received from field in the booking file may be amended. The following is a sample format:

To change the received from field to show Sam Brown

R.@SAM BROWN

Displaying the Received From Field

The received from field in the booking file may be displayed as a separate entity if required.

Entry: RV Screen response:

To enter a received from Miss Bridges R.MISS BRIDGES If a customer has made the booking, and

they are the only passenger in the booking file

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3 Days Basic Reservations and Fares – OCT 2012 Page 75 Displaying the Booking File

The entire Booking File may be displayed. Entry: R

Screen response:

Ending Transaction

When you have completed the Booking File you must end transaction to store the reservation details in the Galileo system.

When you end transaction the Galileo system checks that the following details are correct:

All mandatory fields are included The itinerary is in chronological order

The number of passenger names matches the number of seats booked If any of the details are incorrect, the system displays a message to indicate the action you must take in order to end the Booking File satisfactorily.

To end transaction, Entry: E Screen response:

Points to note:

When a Booking File is ended for the first time, a unique 6-character record locator is automatically assigned to it by the Galileo system.

3 Days Basic Reservations & Fare Course