S
S
IST provides the following services
as a part of its standard Facilities
Management service package,
performing them for every major
vertical market.
• Copy Center Management • Mail Room Management • Courier Services
• Forms Management • On-site Litigation Services • Kitchen Management • Receptionist Services • Document Management • Fleet Copier Management • Fax Management
• Facilities Maintenance
• Conference Room Management • Shipping & Receiving
• Supply Management • Records / File Management • Scanning and Imaging Services
I
ST is the fastest growing and largest independently owned facilities management company in the country. Since being founded in April of 1997 in Atlanta, GA, our core business has been providing out-sourced facilities management and support services. IST is focused on developing the systems and processes that will create the most efficient and cost effective solution for our customers. To achieve this, IST has created IST-Suite, our custom proprietary Web-based management soft-ware. IST-Suite provides our employees with the tools they need to man-age, track and report the day-to-day operations.IST understands that to meet and exceed your expectations, we not only have to provide the best systems, but also provide the finest employees. To achieve this, IST has formed a work environment that is fun, exciting and rewarding. This allows IST to recruit and retain the highest level of employees who are passionate about serving our customers.
IST is all about people, processes,
technology and passion
IST is
recognized
by the
International Association of Outsourcing Providers
as one of the
Top 100 Global Outsourcing Leaders
S
Outsourcing Facilities Management
Helping you
focus
on your core business
Outsourcing
Helping
Outsourcing
Helping
you
Outsourcing
you
focus
Outsourcing
focus
on your core business
Outsourcing
on your core business
Outsourcing your support staff with IST will cut your overall costs. Guaranteed. Because IST’s core business is providing copy, mail and document management support services, we can increase efficiency, provide the latest technology, and implement proven processes to lower your costs.
Our team helps your team get down to business.
• Providing trained, motivated professionals to execute your tedious everyday office tasks such as copying and mail sorting.
• Providing a management staff to handle all hiring and supervision of support staff.
• Providing a team committed to excellence and service.
Outsourcing of non-core
functions increases:
• Stockholder value • Financial control • Efficiency • Cost effectiveness • Revenue per employee • Return on your investment • Return on your assets• A complete, detailed analysis of your current operations and costs. • An evaluation of the changes needed in equipment and processes to
increase productivity.
• A guided tour of an existing IST operation so you can observe IST’s people, process and technology in action.
• A proposal outlining options for your future operation, its costs and how it compares with your current scenario.
Because IST is a management company
focused on increasing
efficiency
at our
Customer offices
, we emphasize process
re-engineering and apply the following
4-step process:
IST’s specialized services
allow our clients in the
fol-lowing markets to focus on
their core competencies:
• Corporate • Legal • Education • Healthcare • Finance • Government
Efficiency
All site employees report directly to the on-site manager. The site man-ager is ultimately responsible for all aspects of the site’s day-to-day opera-tions and will work directly with the client contact to resolve all staffing, equipment and service problems.
In addition to the proposed on-site staff, the
operation will also be supported by:
Senior Vice President upper level support available 24/7 to resolve any issues immediately.
Operations Manager to assist the site manager in any area as needed and act as the direct contact for any contract issues, amendments, and/ or unresolved site issues.
• 100% Full-time Fully Benefited Employees (no temps) – Staffing with only full-time, fully benefited employees eliminates some of the reliability issues our competitors experience.
• Experienced IST Employees – All new sites are staffed with a combination of new hires and experienced IST employees in supervisory roles that have received promotions to take on new responsibilities.
Compare our people:
• 30% labor ration on-call to full-time for backup floater team.
• “Blackman Bucks” awarded for excellent service redeem-able quarterly for plasma TVs, cruises, etc.
experience
Compare our people
The most
dedicated
staff in the business
People
The
People
The
most
People
most
dedicated
People
dedicated
staff in the business
Compare our people:
• Gold rings & diamonds giv-en to 5, 10 & 15 year em-ployees at annual award and recognition banquet. • Over 15 site-based bonus
programs provide incen-tives for empowering em-ployees at the site level. • Business attire only.
• Employee networking and company communication via Twitter and Facebook.
Professional
• Rigorous Hiring Procedures – IST only hires full-time employees that have the skill sets needed to become a site manager. Of all applicants, IST only hires 1% of the candidates that apply with our company.
• IST Employees are Career Oriented Decision Makers – By offering advancement opportunities, we hire people looking for a career, not just a job. All of our team members are empowered to make any decision necessary to solve your problem.
• Continuous On-line Training – To keep up to date with new technology and processes, every team member is continuously involved in a rigorous training regimen and it is all tracked and monitored on-line!
• Full Employee Benefits – Medical, dental, vision, disability, life, AD&D, 401(k) and paid vacations make our employees even more dedicated.
• STAR Floater Support – 30% of the IST work force is fully cross-trained and fills in for all scheduled and unscheduled personnel absences.
• Supportive Company Culture – IST has been recognized by the Society for Human Resource Management (SHRM) for HR programs excellence.
• Measurement Oriented – With IST, everything is measured. We can give you a benchmark for every team member in relation to training, performance, etc.
• Personable & Professional – With IST employees, personality and professionalism are necessary in order for us to exceed your expectations.
• Business Attire Only – We dress professionally for success and respect.
\
• Documented Services – IST maintains a vast database of SOPs (Stan-dard Operating Procedures) that are electronically available to all sites in the country providing detailed instructions for all related site func-tions.
• Simplified, Accurate Billing – Simple, easy to follow monthly invoices backed up by thorough monthly reports.
• Monthly Management Reports – IST provides a Monthly Management Report covering all aspects of IST’s support services provided to each client.
As an added bonus, IST provides customized
reports at no additional charge!
• Accountability Standards – IST-Suite ensures no parcel, package or piece of certified mail is ever mis-sorted, mis-delivered or lost ever again.
• Not an Equipment Manufacturer – Since we are independent from the pressures of equipment manufacturers and dealers, we can make objective recommendations for equipment for each customer’s individual needs.
• 100% Staffing Guaranteed – 30% of the IST work force is fully cross-trained and fills in for all scheduled and unscheduled absences of personnel.
IST’s Green Initiative:
As sustainability becomes more and more important, IST is put-ting processes in place in order to help alleviate and conserve energy. As IST is a people com-pany primarily providing labor services, IST focuses its sustain-ability initiatives on improving process and efficiency.
Easy
Compare Our Process
Clients come to IST to
solve
support problems
Process
Clients
Process
Clients
come
Process
come
to
Process
to
IST
Process
IST
to
Process
to
solve
Process
solve
support problems
Many of IST’s forms
have been converted to
a digital format in order
to conserve paper:
• IST provides paperless management reports. • IST provides electronic
copy job submission. • IST provides paperless
payroll systems. • IST provides paperless
Billing and Purchase Order systems.
• IST DocStor allows for digital filing of HR documents.
Accurate
• Shipment Tracking – With IST’s proprietary database management program we can account for every incoming and outgoing package or piece of certified mail.
• Error Free Mail Sorting – IST uses proprietary voice recognition software and systems to provide fast, accurate mail sorting. • Detailed Quality Control Procedures – IST guarantees a 98% service
satisfaction and will do whatever it takes to maintain that standard. • Empowered Employees – IST empowers and trains its on-site managers to make management decisions, but upper level support is always just a phone call away.
• Continuous Improvement – Our site employees are integrally involved in the development and installation of service improvement AND cost savings projects.
“Customer has direct cell phone and
access
to executives, including the
President and CEO
”
Proprietary Web-based Initiatives that convert reports, payroll, billing, PO’s and HR files to paperless.
is
Green
...
S
IST has a team of researchers and developers working around the clock to both identify and create new technologies that enhance IST’s service levels by increasing efficiency and ease of use. IST is committed to finding the best way to get the job done. We recognize that when we provide the best, most efficient and quality driven services, our customers are provided with the support they need to perform their essential business functions.
IST provides our customers with the most comprehensive and
technologically advanced FM management software in the industry. IST’s IT and Operations departments have teamed together to create the proprietary, custom, Web-based software package, IST-Suite. IST-Suite is the keystone to IST’s site operations management and provides IST’s cli-ents with the most efficient and cost effective processes in the in-dustry.
IST-Suite
the keystone to site
operations management:
• Proprietary, Web-based FM Software used for managing all aspects of a site’s daily op-erations.
• Voice Recognition in-bound Mail Sorting System
• Overnight Package Tracking and Signature capturing inte-grated with mail system. • Electronic Copy Job
Submis-sion System
Quality
• Free upgrades for the life of the contract!
• Comprehensive, web-based training program with video tutorials • Precise employee time management systems
• Highly sophisticated, web-based work order request systems
• Large screen LCD displays for real time viewing of mail and copy progress
• Proprietary voice recognition system yielding 99.9% accuracy ratings • On-demand, real-time reports via the web or in print
• Hand-held signature palm devices for increased accountability in package, mail and copy deliveries
Compare our Technology
Providing efficient
quality
driven services
Technology
Providing
Technology
Providing
efficient
Technology
efficient
quality
Technology
quality
driven services
New technologies that
enhance service levels
• Web-based Conference Room Management System.
• Web-based Service Track-ing able to track any type of equipment regardless of make or model.
• Web-based, automated real-time reporting system that eliminates human error. • Customized and secure, client
web portal with real-time data and report repository.
•
Advanced
• Automated meter reads with machine uptime and service call tracking • Proprietary certified mail tracking systems
• Advanced software to order and track conference room, hoteling, kitchen and supply management activities
Unlike our competition, who use several 3rd party software systems to support their various service offerings, IST has created its own all-inclusive software system, IST-Suite, with our robust end-user database at the center. The end-user database communicates with all service modules of IST-Suite, no matter the combination of services IST is performing. If a change is made in one service area, that change is instantly replicated across all system platforms. The end-user database also tracks and consolidates reporting on all IST activity and provides this information in real-time via the web or in clear, easy to follow printed reports.
End-User Database
Service
Copy
Fun
IST’s yearly Employee
Recognition Events.
Fun
IST only hires thebestof the best and has created an internal culture that not only fosters hard work, but also encourages letting loose when the time is right. The following are just a few of IST’s award winning HR programs designed to keep our employees happy and motivated: • Blackman Bucks Auctions
• Empowerment Contests • Local Site Outings
• Employee Recognition Events • Fun Days
• Training Festivals • Congratulatory Dinners
IST The Company With Passion
Passionate, motivated &
empowered
employees
Passionate
Passionate,
Passionate
Passionate,
motivated
Passionate
motivated
&
Passionate
&
empowered
Passionate
empowered
employees
Empowerment
IST's Blackman Bucks program is one of many of IST's HR initia-tives that helps ensure that our employees stay motivated. With a great attitude and hard work, IST employees can earn Blackman Bucks. Blackman Bucks can be redeemed quarterly for great prizes like cruises, plasma TV’s, computers and much more. In addition to quarterly auctions, IST conducts an end of the year Blackman Bucks Blowout for $2,000 cash!
Win a Sony PSP 3000!! Sony PSP 3000!! October 7th - 10th In the box: AC adapter AC Power Cord Battery pack Documentation October October 7th - 10th In the box: AC adapter AC Power Cord Battery pack Documentation 7th - 10th In the box: AC adapter AC Power Cord Battery pack
DocumentationWin One or B
oth of These
The Blackman Bucks Auction April 8-11!
$100
Gift CardsOn Januar
y 8th - 11th you will hav e a chance to win a new Sony Bravia 40” 1080p Flat-P
anel LCD HDTV in the Blackman Bucks auction!! On Januar
y 8th - 11th you will hav e
Watch the Game lik e Never Before!!
Its time to Pack your bags
What Bags? What Bags? What Bags? What Bags? What Bags? What Bags? What Bags? What Bags?
Its time to Pack your bags
What Bags?
What Bags?
Its time to Pack your bags
What Bags?
What Bags?
Its time to Pack your bags
What Bags?
What Bags?
Its time to Pack your bags
What Bags?
What Bags?
Its time to Pack your bags
What Bags?
What Bags?
Its time to Pack your bags Its time to Pack your bags
What Bags?
What Bags? What Bags?
These Bags.... TTThe gggs...
Bid to win a black 5 piece Samsonite nested luggage
set on April 8th - 11th
Go Where You
o Go
Bid to Win April 8-11
$350 Gift Certificate
$500 Gift Certificate
IST's HR initia-motivated. With earn Blackman for great prizes In addition to Blackman Bucks
Its time to Pack your bags Its time to Pack your bags
Bid to win a black 5 piece Bid to win a black 5 piece Samsonite nested luggage
Go Whe Go Whe Go Whe Go Whe Go Whe Go Where You You Y
o Go
Bid to Win April 8-11
Successful Transition
Seamless
Successful
transition
into outsourcing FM
Successful Transition
Successful
Successful Transition
All implementations are unique for each new client. However, IST has put into place the process needed to implement new sites quickly and without stoppage in the client’s current system. IST, alongside the client contact, will come up with a schedule of events. IST follows the following nine-step methodology to ensure a smooth and successful transition:
Flexible Implementation:
Since IST is completely flexible, we will be able to model our imple-mentation around the needs of our clients. Implementation can be done in a few days or can take up to six weeks. It all depends on how the client needs us to imple-ment their location.
Team
Put it Down in Writing - We build a sophisticated implementation manual of every step, every deadline, every piece of equipment.
Assign a Senior Implementation Manager - This person will remain on-site throughout the entire implementation process.
Have a Transition Period - A transition period that overlaps with the current operation ensures transparency to your end users.
Have Weekly Meetings - Every week from the time you decide to go with IST, we get together with you to discuss progress and future action steps.
Daily Communications - Emails and updates of each day’s events and actions that have been completed.
Choose The Staff - What kind of staff is necessary to meet your company’s needs? Do we absorb your current employees or staff with our associates?
Communicate With End Users - Because change can be unsettling, we inform all of your employees of the transition along with you.
Measure Your Success - IST produces a 30-day evaluation report to demonstrate that we are exceeding your expectations.
IT Implementation – A member of IST’s IT team comes on-site during the implementation to install and test our technology
Your level of
service
will be drastically
increased
.
Guaranteed Satisfaction
IST Guarantees ...
“We walk to our talk,
and we will do what we
say we are going to do,
or
don’t pay us.
It’s a personal commitment
to make sure that we are
excellent from day one.”
Your
costs
will be drastically
decreased
.
You will suffer no loss of control because we
listen
to you
If a package is
lost
,
we
replace
it.
If a print job is
incorrect
, we
reprint
it.
If there’s a problem,
We fix it!
Atlanta, GA 30316-1816
