TRANSFORMING. patient safety and quality of care Viewbook

patient safety

and

quality of care

TRANSFORMING

Joint

Commission

International

shared with the

WORLD

TRANSFORMING

The Earth is home to more than 7 billion people and

its population increases by 200,000 people a day. That

growth translates into millions of patient care encounters

each day, spanning births and chronic disease care to

lifesaving surgeries and organ transplants.

As patient needs expand, health care is poised on the

cusp of change. New technology. Breakthrough drugs.

Disease prevention strategies. A knowledge-based

workforce. All of these contribute to a transformed

arena where progress is made yet risks multiply.

In the face of accelerated change, achieving and

maintaining the highest quality and safety standards

remains a top priority.

Let

Joint Commission International

guide your

patient care strategies.

7

Billion

+

Millions

24

hrs

Patient Care

Encounters

PEAK

PERFORMANCE

Joint Commission International (JCI) serves as a recognized beacon

for quality and safety standards around the world.

We work with hospitals, health systems, government ministries, public

health agencies, academic institutions, and businesses to ensure success at

every stage of a provider’s quality improvement journey. From neighborhood

clinics to national health systems, our experts bring leading practices to the

delivery of local care.

The result?

Better outcomes, stronger management,

and reduced costs.

Unlocking potential

“

At JCI, we live our mission every day: to continuously improve the safety

and quality of care in the global community through innovative education,

advisory services, and international accreditation and certification.

As JCI celebrates its 20-year anniversary in 2014, we renew our promise

to serve as strong allies in achieving peak performance and serving

patients safely.

”

Paula Wilson

President and CEO

Joint Commission International and Joint Commission Resources

Hospitals

Government

Academia

Ministries

Health

Systems

JCI

GOLD

STANDARD

JCI accreditation is considered the gold standard in the global health care

community. JCI-accredited organizations receive Gold Seal of Approval

recognition as a visible sign of their commitment to quality and patient safety.

While all health care settings benefit from accreditation, there has been more

activity among ambulatory care and primary care providers as these segments

face increasing demand. As patients move fluidly from setting to setting, there

is even more focus on preserving quality and safety during care transitions.

The 5th edition of JCI’s Accreditation Standards for Hospitals, published

in September 2013, is the latest significant advancement in defining best

practices: global benchmarks with local relevance. The revised standards

(effective April 2014) place more emphasis on the critical role of leadership

in driving clinical improvement.

An innovative component of the 5th edition standards requires organizations

to establish priority improvement areas and measure their efficiency and costs

against achieving results. Under the 5th edition, organizations track their

return on investment as they make systemic, standards-driven improvements.

“

JCI is more than a

standard-setter. We work

with client organizations to

help them establish their

improvement goals and

then provide the tools and

education they need to

achieve those goals.

Our work is not

about inspection,

but inspiration.”

Paul vanOstenberg, DDS, MS

Senior Advisor Global Growth and Innovation Joint Commission International

SURVEYOR TRAINING PROGRAMME

Accreditation

JCI standards meet highest international benchmark

No other health care accreditor has as many sets of standards approved and endorsed by the International Society for Quality in Health Care (ISQua) as JCI. ISQua’s International Accreditation Program “accredits the accreditors” and provides worldwide recognition for meeting approved international standards.

Hospital

Academic

Medical

Center

Ambulatory

Care

Long Term

Care

Home Care

Primary Care

_Laboratory

Clinical

_Transport

Medical

Accreditation for every setting

<

Accreditation from

the world’s leader

VOICES

What health care organizations say about

achieving their accreditation goals

“For us, selecting JCI as our

accrediting body was an obvious

choice. JCI remains the

undisputed gold standard in

international accreditation. The

standards are frequently updated

and are attuned to an international

audience, which is very essential

to us.”

Rana M. Al Mandil, MD, MHA

Director, Quality & Strategic Planning Administration King Fahad Specialist Hospital-Dammam

Saudi Arabia

“JCI provides IMH

[Institute of Mental Health]

with the framework for clinical

and organizational excellence, which

enables us to monitor and anticipate

the improvements that are needed to

continuously provide quality and safe

clinical care.”

Hong Choon Chua

Chief Executive Officer Institute of Mental Health

Singapore

“Being the first hospital in Japan to

be JCI accredited was a powerful

message to all stakeholders of a

commitment to continuous quality

improvement and safety based on

global standards. It positively altered

our corporate culture. We have gone

from good, to measurably better,

to best.”

John Wocher

Executive Vice President Kameda Medical Center Japan

“JCI accreditation has motivated and assisted

our organization in striving to deliver a service

of patient-centered safety and quality excellence,

placing Bon Secours at the forefront of modern

health care and providing a secure footing into

the future in the ever challenging delivery of

quality private health care in Ireland.”

Kieran McNamara

Fire, Health & Safety Officer Bon Secours Hospital Cork Ireland

“JCI accreditation has been

the best platform to standardize

and improve the quality of care

processes within our organization.

It has helped us achieve our goal in

creating a safe culture for both internal

and external customers.”

Dr Abdulla Al Khayat

Chief Executive Officer Latifa Hospital United Arab Emirates

“Since its first accreditation in 2007, Severance Hospital

has made not only structural improvements, but also

quality improvements in medical services that led to

improved customer satisfaction. Changes in medicine

and technology have accelerated. The structural

improvements necessary for JCI reaccreditation have

enabled Severance to adapt to those changes promptly.”

Namsik Chung, MD, PhD, FAHA, FASE

General Director, Severance Hospital

Professor of Cardiology, Yonsei University College of Medicine South Korea

PACESETTER

New dimensions to accreditation

As health care evolves, so too does accreditation.

That’s why 2013 began with a new and unique accreditation designed exclusively for

academic medical centers

.

Addressing the specialized mission and scope of

larger institutions, the revised standards and process have been well received by academic

medical leaders around the world. The standards present a framework for including medical

education and human subject research in the quality and patient safety activities of academic

medical centers.

Academic medical centers in Argentina, Belgium, China, Colombia, Ireland, Israel, the

Netherlands, Portugal, Singapore, South Korea, Taiwan, and other countries have earned

this new accreditation, with dozens more on the pathway to completion.

Another market-responsive adaptation is JCI’s new

network accreditation

.

Now

similar organizations within a single system or corporate entity can achieve accreditation

efficiently through a single network application.

In 2012 Ambulatory Health Services, part of Abu Dhabi Health Services Company (SEHA),

became the first organization to achieve network accreditation across 20 health care centers,

five disease prevention and screening centers, and three mobile clinics. The accreditation

process required 18 months of preparation and concluded with several weeks of surveyor

visits and interviews.

“We are very proud of this accomplishment and would

like to congratulate our employees at Ambulatory Health

Services whose hard work and dedication to excellence

have helped achieve this honor. One of our goals is to

have all of SEHA’s facilities earn this distinguished seal

of accomplishment.”

E. Saif Bader Al Qubaisa, MD

Chairman Abu Dhabi Health Services Company

United Arab Emirates

Quantifying the value

of JCI accreditation

To measure the impact and monetary value

of implementing JCI standards, two groups

of acute care hospitals in Jordan were

evaluated over a three-year period: three

accredited hospitals versus two similar,

nonaccredited hospitals.

JCI accreditation demonstrated statistically

significant improvements in quality, such as

reduced readmissions, fewer returns to the

ICU within 24 hours, and more complete

medical records (a substantial difference of

30.1%). Accredited hospitals reported much

lower staff turnover (a 16.0% difference)

and US$87,600 annual savings per hospital.

Excerpted from ISQua presentation, October 2010, prepared

by Donald S. Shepard, PhD, and Yara A. Halasa, MD, DDS,

Schneider Institutes for Health Policy, Brandeis University, and

Paul vanOstenberg, DDS, MS, Joint Commission International

CERTIFICATION

Special recognition for clinical programs

The Clinical Care Program Certification has been in high

demand since its introduction in 2001. Some 50 programs have

been certified to date and new disease areas are under review

for future certification designation.

Paul Chang, MD, MBA, MPH, CPHQ, FACHE Vice President

Accreditation, Standards, and Measurement Joint Commission International

15 areas eligible for certification

<

_>

Heart failure

myocardial

Acute

infarction

Primary stroke

Chronic

kidney

disease

Palliative care

HIV/AIDS

management

Pain

management

Joint

replacement

Chronic

obstructive

pulmonary

disease

Diabetes

End-stage

renal disease

Traumatic

brain injury

Cancer

Asthma

Transplantation

“Health systems and hospitals throughout the world are

seeking new ways to strengthen their advanced specialty

areas. JCI certification represents the highest level of

achievement in providing evidence-based care in major

disease management areas, a distinction that attracts

patients to these high-performing organizations.”

>

INSIGHTS

Health care leaders reach out to JCI experts for evidence-based

advisory services in a variety of areas. During 2012 JCI consultants

completed 118 assignments in 40 countries, ranging from improving

medication safety, using tracers and mock surveys to enhance

performance, and conducting targeted gap analyses of high-risk areas.

JCI teams are trained in Robust Process Improvement

_techniques

that integrate change management tools and a blended Six Sigma

approach. They understand how to work with hospital leaders and staff

to make lasting changes. JCI teams have also partnered with ministries

of health to develop national accreditation programs, self-assessment

systems, and training and education.

JCI Advisory Services

in action

“Our consulting assignments are as varied as

our clients and host countries. JCI experts have

collaborated with local health care leaders to

measurably improve care, elevate the patient

experience, and build safer and more patient-

centric hospitals. The unifying element in these

assignments is always a commitment to excellence

among our partners.”

Introductory

Consultation

Organizational

Assessment

Ongoing

Assistance

Simulated

Survey with

Tracers

Safe Health

Design

Infection

Prevention

and Control

Multidrug-resistant

Organism

Prevention

Medication

Management

Policy

Development and

Management

Quality

Improvement and

Management

Accreditation

and Certification

Preparation

<

Quality

and Safety

Improvement

Diploma

Programs

Marwa J. Zohdy, PhD

Vice President

Global Consulting Services Joint Commission International and Joint Commission Resources

LIVING OUR

MISSION

Raising the bar

through global

collaboration

In support of its not-for-profit mission, JCI chooses to participate in select

mission-driven projects that enhance patient care and professional education.

JCI experts work to help countries advance their national health care

accreditation and certification goals. It is challenging and rewarding work

that JCI provides as part of its enduring commitment to international collaboration.

Here are several examples of JCI’s recent mission-inspired work:

RWANDA

Collaborating on national quality and

safety standards

FOCUS:

Rwanda wanted to build a national hospital accreditation system that was

tailored to the health care delivery customs and challenges of the country.

OUTCOME:

The JCI consulting team subcontracted with Management Sciences for Health

to deliver a comprehensive review and development of Rwandan hospital standards and

the surveyor process, as well as surveyor and field training. Five hospitals served as pilot

organizations to test the Rwandan standards and survey process in action. Funded by U.S.

Agency for International Development (USAID).

UZBEKISTAN

Strengthening accreditation expertise

FOCUS:

The Uzbekistan Medical Association and Ministry of Health wanted to develop accreditation standards for maternity hospitals.

OUTCOME:

JCI faculty created and delivered a five-day education program that aided understanding in accreditation, standards,

decision making, reporting, and the survey process. The course drew helpful distinctions between standards and requirements and

provided an actionable outline for pursuing accreditation. Funded by Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ)

GmbH, Germany.

JORDAN

Creating a national hospital accreditation program and achieving ISQua-approved accreditation

FOCUS:

Jordanian hospitals wanted to develop and implement accreditation standards, with a particular goal of securing International

Society for Quality in Health Care (ISQua) approval for their standards.

OUTCOME:

JCI experts subcontracted with University Research Corporation to provide technical assistance on standards development,

governance and organization of the Jordanian accrediting body, and surveyor training. The Jordanian standards achieved ISQua

accreditation and the JCI team worked with 15 pilot hospitals in the successful and sustainable implementation of those standards.

Funded by U.S. Agency for International Development (USAID).

GEORGIA

Creating a maternal/child health certification

FOCUS:

Georgia was interested in creating a maternal/child care certification program for its hospitals.

OUTCOME:

The JCI consulting team subcontracted with John Snow International to provide a thorough standards review guided by

an experienced obstetrician/gynecologist, a pediatrician, and a pediatric nurse. Participants visited JCI’s headquarters for an in-depth

review of certification essentials, followed by in-country training of surveyors and hospital participants. The certification program is now

available to Georgian hospitals. Funded by U.S. Agency for International Development (USAID).

“We’re proud to support initiatives

that elevate health care to a new

level of quality and consistency.

JCI consultants bring a substantial

and diverse set of skills in patient

safety, accreditation standards,

quality improvement, staff

compliance, and organizational

change.”

Sherry Kaufield, MA, FACHE

Executive Director International Services Joint Commission International

QUALITY

CURRICULUM

Launched in 2012, this unique program is designed to advance quality improvement

programs and staff development to the next level. Government ministries, hospitals,

health systems, and universities are working with JCI to bring evidence-based education

to hospital staff to help them establish and refine their quality programs.

The integrated curriculum is presented in eight modules during an academic year and is

taught by JCI experts with decades of experience in performance improvement and patient

safety. Students learn leading-edge quality models, data analytics, and how to successfully

bring quality initiatives to their care teams.

In 2012 the Ministry of Defense in Saudi Arabia graduated JCI’s inaugural class of

62 students, who earned diplomas from Prince Sultan Military College in Dhahran.

Ministry leaders chose the JCI program to strengthen quality performance and leadership

throughout the ministry’s 22 hospitals.

Innovative education for today’s

quality professionals

“

We are very happy with the program. The experienced faculty’s

approach was nonthreatening and they focused on practical

solutions beyond pure theory. We chose young, highly motivated

individuals to participate because we want to prepare them for

quality leadership roles throughout our hospitals.

”

Dr Noura AlNowaiser

Director, Department of Continuous Quality Improvement and Patient Safety Medical Services General Directorate Ministry of Defense Saudi Arabia

Principles

of Quality

Management

Leadership

and Planning

Information

Management

Data

Collection

Data

Analysis

Health Care

Improvement

Patient Safety

and Risk

Management

Evaluation and

Accreditation

RESPONSE

More access, friendly service

JCI listens

carefully to

what health

care leaders

need.

customized advice and becoming fully engaged in local challenges. We are

your mission-focused ally. Unlike commercial interests, our not-for-profit

status prompts us to direct resources and revenues toward supporting

performance improvement goals rather than distributing profits.

“During a consultation, I help my clients by not

only identifying the gaps in performance, but

also using my expertise to provide direction and

recommendations to improve performance. My

RPI

_{(Robust Process Improvement}

_{) training}

allows me to work with hospitals to adopt effective

and sustainable solutions to their challenges.”

Jeannell Mansur, RPh, PharmD, FASHP, FSMSO

Practice Leader, Medication Safety

In response to customer feedback, the JCI Accreditation team launched E-App in 2013

to accept online accreditation applications. This tool saves health care organizations time

and improves the accuracy of transmitted information.

Another innovation—JCI Direct Connect—provides a secure client portal to store

and download quality and safety tools, helping organizations to link to JCI resources

around the clock.

JCI communicates with our community digitally through customer-focused websites,

email outreach, and social media. Live tweets from accreditation updates, idea-sharing on

Facebook, online surveys, and YouTube video stories are just some of the ways we connect

with health care professionals whenever and wherever they are.

5

continents

( )

AT A GLANCE

GUIDANCE

2013 Board of Directors

John Babiarz

Consultant, United States

Kenneth Bloem

Executive Chairman, MedData/MedDirect Inc, United States

John W. Bluford, MBA, FACHE

President and CEO, Truman Medical Centers, United States

Mark R. Chassin, MD, FACP, MPP, MPH

President and CEO, The Joint Commission, United States

Clarion E. Johnson, MD (Vice Chair)

United States

Craig W. Jones, FACHE

President, Oklahoma Hospital Association, United States

Dr Sneh Khemka, MBChB, MRCOphth

England

J. Thornton Kirby, FACHE

President and CEO, South Carolina Hospital Association, United States

Nabil M. Kronfol, MD, DrPH

President, Lebanese HealthCare Management Association, Lebanon

Suet Wun Lim, MD

Director, Parkway Holdings Ltd & Executive Vice President, Parkway Group Healthcare Pte Ltd, Singapore

LaMar S. McGinnis Jr, MD, FACS (Chair)

Senior Medical Advisor and Liaison, American Cancer Society, United States

Tamra Minnier, RN, MSN, FACHE

Chief Quality Officer, University of Pittsburgh Medical Center, United States

John Arne Øvretveit, BSc(hons), MPhil, PhD, CPsychol, CSci, MHSM

Director of Research & Professor of Health Innovation, Improvement, and Evaluation, The Karolinska Institute, Sweden

Rebecca J. Patchin, MD

United States

Christopher J. Queram

President and CEO, Wisconsin Collaborative for Healthcare Quality, United States

J.B. Silvers, PhD

Professor, Weatherhead School of Management, Case Western Reserve University, United States

JCI by the numbers

1994

JCI founded

600

Accredited organizations

57

Countries home to

accredited organizations

Helping patients on

11

Languages for JCI’s Accreditation

Standards for Hospitals, 5th Edition

UAE

_{Country with the most}

accredited organizations

JCI consultants

based in

Countries with the

most accredited

academic

medical centers

11

Africa

Asia

Europe

North America

South America

countries

representing

these disciplines

34% Physicians

36% Nurses

23% MBAs

19% PhDs

2013 Standards Advisory Panel

Dana Alexander, RN, MBA, MSN, FHIMSS, FAAN

United States

Heleno Costa Jr, RN

Brazil

Brigit Devolder, MS

Belgium

Samer Ellahham, MD, FACP, FACC, FAHA, FCCP, ASHCSH

United Arab Emirates

Hossam E.M. Ghoneim, MB, BCh, MSc, MD, FRCOG, HMD

Saudi Arabia

Paul B. Hofmann, DrPH, FACHE

United States

Annette Jolly, MBA

Ireland

Stanley J. Kent, MS, RPh, FASHP

United States

Tamra Minnier, RN, MSN, FACHE (Chair)

United States

Kim Montague, AIA, EDAC, LEED®_{, BD+C, NCARB}

United States

Angela Norton, MA, PGCE, RHV, RM, RN

United Kingdom

Chung-Liang Shih, MD, PhD

Taiwan

Paula Vallejo, PhD

Spain

Jorge Augusto Vasco Varanda

Portugal

Yau Onn Voo, MBBS, MMed(PH), FAMS

Singapore

Paula Wilson

President and CEO, Joint Commission International and Joint Commission Resources, United States

China

South Korea

Countries with

the most CCPC

designations

Brazil

Thailand

1999

Brazil

Home of JCI’s

very first accredited

hospital

REGIONAL

PERSPECTIVES

2013 Regional Advisory Councils

Asia-Pacific Regional Advisory Council

CEO, Institute of Hospital Quality Improvement & Accreditation, Thailand

Gillian Bohm

Principal Advisor, Quality Improvement, Health Quality & Safety Commission, New Zealand

Ricardo Ch. Costes, MD

President, Philippine Council on Accreditation of Healthcare Organizations, Philippines

Sutoto Mkes, MD

President, Indonesian Hospital Association, Indonesia

Nico A. Lumenta, MD

Director of Information & Cooperation, KARS, Indonesian Committee of Hospital Accreditation, Indonesia

Toshiki Mano, PhD

Professor, Medical Risk Management Center, Tama University, Japan

Suwanna Ruangkanchanasetr, MD

President, Thai International Health Care Standard Training Center, Thailand

Jacob Thomas, MD

Chairman, Ramsey Sime Darby Healthcare, Malaysia

Tsuneo Sakai, MD

President, Japan Hospital Association, Japan

Kim Kwang-Tae, MD, PhD

President, International Hospital Federation Executive Committee, South Korea

Yau Onn Voo, MBBS, MMed(PH), FAMS

Director, Standards and Quality Improvement Division, Ministry of Health, Singapore

Chiu Wen-Ta, MD, PhD

Minister of Health, Ministry of Health, Taiwan

Suet Wun Lim, MD

Director, Parkway Holdings Ltd & Executive Vice President, Parkway Group Healthcare Pte Ltd, Singapore

Europe Regional Advisory Council

European Society for Quality in Healthcare, Poland

Michael Soop, MD, PhD

Medical Director, Socialstyrelsen, Sweden

Charles D. Shaw, PhD, MBBS, FFPH, FHSM

United Kingdom

Prof Niek S. Klazinga

Health Care Quality Indicator Project, OECD Health Division, France

Dr Ronni Gamzu, MD, PhD, MBA, LLB

Director General, Ministry of Health, Israel

John Arne Øvretveit, BSc(hons), MPhil, PhD, CPsychol, CSci, MHSM

Director of Research & Professor of Health Innovation, Improvement, and Evaluation, The Karolinska Institute, Sweden

Jesper Gad Christensen

Director, Danish Institute for Quality and Accreditation in Healthcare, Denmark

Andreas Ellmaier

Head of Unit, Bavarian State Ministry of the Environment, Germany

Dieter Mildenberger

ECCLESIA Mildenberger Hospital, Germany

Dr Bernadette Carr

Medical Director, Ireland VHI, Ireland

Dr Tim Wilson, FRCGP, FRCP, MFPH

Partner, Health Industries, Price Waterhouse Coopers, United Kingdom

Hasan Kus

President, Anadolu Grubu, Turkey

Eric de Roodenbeke

Professor, International Hospital Federation, France

Dr Paula Vallejo

Director, Accreditation, Fundación para la Acreditación y Desarrollo Asistencial, Spain

Ehud Davidson, MD

Deputy Director General, Head of Division, Clalit Health Services, Israel

Yalcin Nak

Deputy General Manager, Acibadem Health Care Group, Turkey

Luciano Ravera

CEO, Istituto di Ricovero e Cura, Italy

Nicky Jermyn

Group CEO, St Vincent’s Hospital, Ireland

Boris Frehner

Swiss Reinsurance Company Ltd, Switzerland

Middle East and North Africa Regional Advisory Council

Consultant, Office of the CEO, King Hamad University Hospital, Bahrain

Dr Hanan Al-Kuwari

CEO, Hamad Medical Corporation, Qatar

Dr Ahmed Bin Salim Al Mandhari

Director General, Sultan Qaboos University Hospital, Oman

Dr Manar M. Al Moneef

Managing Director, Imagination Breakthrough, Middle East and Pakistan, General Electric EL Seif, GE Healthcare, Saudi Arabia

Dr Ali Nasha`at Ali Sha`ar

Public Health Consultant, Palestine

Dr Nagwa El Hosseiny

Ministry of Health Quality Consultant & Head of Quality Management Committee, Dar Al Fouad Hospital, Egypt

Dr Safa El Qsoos

Quality Director, Ministry of Health & Regional Consultant, World Health Organization, Eastern Mediterranean Regional Office, Jordan

Dr Jaafar Heikel

Professor of Medicine, University of Casablanca, Morocco

Prof Tawfik A.M. Khoja

Family Physician Consultant, Director General, Executive Board, Health Ministers Council for Cooperation Council States, Diplomatic Quarters, Saudi Arabia

Dr Mondher Letaief

World Health Organization, Eastern Mediterranean Regional Office, Egypt

Dr Anupam Sibal

Group Medical Director, Apollo Hospitals Group, India

Dr Bushra Al Ayed

Assistant Professor, Applied Science Private University & Vice Chairman, Jordan Society for Quality, Jordan

Dr Yakoub N.M. Neyaz

Director General, Ministry of Health, General Director of Quality Assurance, Saudi Arabia

Dr Abdulla Ibrahim Al Khayat

JCI collaborated with the World Health Organization (WHO) to

develop standards and resources for providing safe male circumcision

services to decrease the transmission of HIV. JCI and The Joint

Commission also served as a former WHO Collaborating Centre

for Patient Safety to further advance patient safety through system

design, product safety, services, and environment of care.

ALLIANCES

26

Working with global and regional experts to provide superior services

CONNECT

As a global citizen, JCI fosters alliances with a variety of respected organizations

that share our mission to improve patient care.

Accreditation alliances

The Fundación para la Acreditación y Desarrollo Asistencial (FADA)

has worked with JCI since 1996 to jointly provide accreditation

services in Spain using JCI standards.

The Consórcio Brasileiro de Acreditação (CBA) has worked with JCI

since 2000 to champion quality improvement excellence in Brazil.

Consulting alliance

Progrea S.r.l., a leading Italian consulting firm, and JCI collaborate to

enrich the availability of quality tools and resources in the European

health care arena.

The experts at JCI are at your service to share leading practices in transforming

quality and patient safety.

Contact your regional JCI office or visit

jointcommissioninternational.org

as your gateway to proven, practical resources.

JCI partners with the Council for Health Service Accreditation of

Southern Africa and PharmAccess Foundation of the Netherlands

in the SafeCare Foundation, designed to assist providers from

developing countries in their quality improvement initiatives

and the delivery of safer patient care. Health care facilities earn

certificates of improvement through a step-wise process that is

realistic for resource-restricted settings.

JCI collaborated with the World Health Organization (WHO) to

develop standards and resources for providing safe male circumcision

services to decrease the transmission of HIV. JCI and The Joint

Commission also served as a former WHO Collaborating Centre

for Patient Safety to further advance patient safety through system

design, product safety, services, and environment of care.

ALLIANCES

Working with global and regional experts to provide superior services

CONNECT

As a global citizen, JCI fosters alliances with a variety of respected organizations

that share our mission to improve patient care.

Accreditation alliances

The Fundación para la Acreditación y Desarrollo Asistencial (FADA)

has worked with JCI since 1996 to jointly provide accreditation

services in Spain using JCI standards.

The Consórcio Brasileiro de Acreditação (CBA) has worked with JCI

since 2000 to champion quality improvement excellence in Brazil.

Consulting alliance

Progrea S.r.l., a leading Italian consulting firm, and JCI collaborate to

enrich the availability of quality tools and resources in the European

health care arena.

The experts at JCI are at your service to share leading practices in transforming

quality and patient safety.

Contact your regional JCI office or visit

jointcommissioninternational.org

as your gateway to proven, practical resources.

JCI partners with the Council for Health Service Accreditation of

Southern Africa and PharmAccess Foundation of the Netherlands

in the SafeCare Foundation, designed to assist providers from

developing countries in their quality improvement initiatives

and the delivery of safer patient care. Health care facilities earn

certificates of improvement through a step-wise process that is

realistic for resource-restricted settings.

MOMENTUM

Celebrating 20 years of collaborating with

health care organizations to achieve the

best patient care in the world

Headquarters

1515 West 22nd Street

Suite 1300W

Oak Brook, Illinois 60523

USA

Voice +1 630 268 7400

Fax +1 630 268 7405

Joint Commission International Consulting

Email jciconsulting@jcrinc.com

Voice +1 630 268 2900

Joint Commission International Accreditation

Email jciaccreditation@jcrinc.com

Voice +1 630 268 4800

Joint Commission International®_{(JCI) is a division of Joint Commission Resources, Inc.}®_{, a wholly controlled}

not-for-profit affiliate of The Joint Commission. JCI provides leadership in international health care accreditation and quality improvement.

The International Quality Approval Gold Seal, RPI, and Robust Process Improvement are trademarks of The Joint Commission, registered in the United States and other countries.

Middle East Office

P.O. Box 505018

Bldg 27, Suite B503

Dubai Healthcare City

Dubai

United Arab Emirates

Email jcimiddleeast@jcrinc.com

Voice +971 4369 4930

Fax +971 4362 4951

Asia-Pacific Office

37th Floor

Singapore Land Tower

50 Raffles Place

Singapore 048623

Email jciasiapacific@jcrinc.com

Voice +65 6829 7208

Fax +65 6826 4181

jciamericas@jcrinc.com

jciafrica@jcrinc.com

jcieurope@jcrinc.com