RM L0710; Contract for The Supply of Software Licensing and Associated Services Appendix B Service Description CONTENTS

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CONTENTS

1. INTRODUCTION ... 2

2. PURPOSE ... 2

3. BACKGROUND TO THE AUTHORITY ... 2

4. BACKGROUND TO REQUIREMENT/OVERVIEW OF REQUIREMENT ... 2

5. SCOPE OF REQUIREMENT ... 3

6. SERVICE LEVELS AND PERFORMANCE ... 5

7. ADDITIONAL REQUIREMENTS ... 5

8. LOCATION ... 5

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1. INTRODUCTION

1.1 HM Treasury’s current software call-off licencing contract terminates on 31 March 2015. To ensure continuity of service HM Treasury is procuring a new contract via the CCS Technology Products framework Lot 2: Packaged Software ref RM1054 with the aim of having a new contract in place by 01 April 2015.

2. PURPOSE

2.1 The Authority is seeking to appoint a partner for the provision of software licensing and associated services for HM Treasury Group.

3. BACKGROUND TO THE AUTHORITY

3.1 The HM Treasury (The Authority) is the United Kingdom’s economics and finance ministry. It is responsible for formulating and implementing the government’s financial and economic policy. HM Treasury’s vision is to:

- Reduce the structural deficit in a fair and responsible way

i.e. take action to tackle the deficit in a fair and responsible way, ensure that taxpayers’ money is spent responsibly, and get the public finances back on track whilst protecting growth.

- Secure an economy that is more resilient, and more balanced between public and private sectors and between regions

i.e. take action to boost enterprise, support green growth and build a fairer and more balanced economy where we achieve a sustainable distribution of growth across the economy, in particular in regions and sectors.

- Reform the regulatory framework for the financial sector to avoid future financial crises i.e. the current system of financial regulation is replaced with a framework that promotes responsible and sustainable banking, where regulators have greater powers to curb unsustainable lending practices and we take action to promote more competition in the banking sector.

3.2 The Treasury is supported by a shared service function to fulfil its ICT requirements. The ICT services are provided by the Information and Workplace Solutions (IWS) Team in conjunction with our outsourced Tower providers. The core IT is provided by NTT DATA UK Ltd (NTT). NTT are responsible for providing the core infrastructure in terms of hard services (including network, desktop, servers and storage). The IWS team currently supports approximately 1400 PCs across three core sites, predominantly in London, with a small number of seats in Norwich and a number of minor sites plus remote workers.

4. BACKGROUND TO REQUIREMENT/OVERVIEW OF REQUIREMENT

4.1 The Authority is seeking to appoint a partner for the provision of software licensing and associated services for HM Treasury Group, including the UK Debt Management Office (DMO), Infrastructure UK (IUK), the Government Internal Audit Agency (GIAA) and UK Financial Investments (UKFI); The DMO is located at Eastcheap Court and has its own IS service provision but makes use of HM Treasury’s Enterprise Agreement with Microsoft to achieve economies of scale in terms of software licences. IUK is a separate unit within HM Treasury, providing advice to the Commercial Secretary to the Treasury who leads on infrastructure issues and who reports to the Chancellor of the Exchequer. GIAA is a new unit of HM Treasury and

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is located at 100 Parliament Street and is responsible for managing the Government’s shareholdings in The Royal Bank of Scotland Group Plc, Lloyds Banking Group Plc and UK Asset Resolution Ltd.

5. SCOPE OF REQUIREMENT

5.1 The Provider will be a key partner in the delivery of the Authority’s IS services and projects, providing the core software licensing and associated services (consultancy, maintenance, support and training). HM Treasury’s core IT service provider will be responsible for managing and calling off any software required.

5.2 The Provider will be able to supply a number of different software products from a variety of market leading vendors and have the capability to deliver quickly. The ordering process will be quick and easy and account management will be proactive with a focus on adding value. 5.3 The Provider will become a key partner to The Authority in the delivery of services and

projects, providing:

 Management of licencing arrangements including but not limited to those identified in Table 1 below Core Software and Vendors, to ensure that the Authority is correctly and optimally licensed;

 Management and changes to the core software licencing mix to meet new needs of the Authority;

 Assistance with the optimisation of the Authority’s licencing arrangements to drive down costs and deliver best value for money;

 A collaborative approach working with the Authority to deliver seamless management of the software estate, training and licensing position.

Core Software and Vendors

Vendor Licences

Microsoft

Microsoft Access Microsoft Excel 2013 Microsoft FrontPage

Microsoft Office 2013 Professional Microsoft Project 2013 Professional Microsoft SQL Server

Microsoft Visio 2013 Professional Adobe Acrobat Professional

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Adobe

Adobe Acrobat Standard Adobe Creative Suite Premium Adobe Dreamweaver

Adobe In design Adobe PageMaker Adobe Photoshop

Adobe Photoshop Elements

Timberlake EViews PC Give Professional Stamp Stat transfer Stata MP & IC Table 1

5.4 It is the intention to award a contract that includes the management of The Authority’s entire Microsoft estate, comprising various current and future agreements, although any potential changes to these agreements will be the subject of discussions with the successful Tenderer, post-contract award.

5.5 The Authority is scheduled to renew its Microsoft Enterprise Agreement at the end of March of this year, the strategy for this is being discussed to determine how this provision is to be best provided and gain best value for money.

5.6 From time-to-time, The Authority is required to source new software applications and associated services in order to meet its evolving business needs. The Provider will be required to assist The Authority in meeting these needs by providing Commercial Off the Shelf (COTS) software, Software as a Service (SaaS) and associated services.

5.7 At this stage, Tenderers should note that provision of Software Asset Management services are excluded from the scope of this procurement.

5.8 To summarise; the Authority is seeking a partner to deliver a value added service as opposed to the simple resale of software licenses and associated services. This will require that the Provider gains an understanding of the Core Treasury Group business, its objectives, and challenges and how IWS will contribute to meeting these.

5.9 The Contract duration will be for an initial one year term with the option to extend for two further one (1) year periods reviewed on an annual basis (1+1+1). The contract shall commence on the 01 April 2015.

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6. SERVICE LEVELS AND PERFORMANCE

6.1 The successful Provider will commit to stretching, but achievable Key Performance Indicators and an overarching Service Level Agreement with particular emphasis on the following areas. 6.1.1 Speed and accuracy of delivery of core software licenses and associated services; 6.1.2 Regular pricing structure updates;

6.1.3 Turnaround and lead-time for Additional Software Requirements quotes and delivery (i.e. to agreed timescales)

6.2 Providers are invited to outline what their service level agreement would constitute in their response.

7. ADDITIONAL REQUIREMENTS

7.1 HM Treasury’s core IT service provider will be responsible for managing and calling off any software required.

8. LOCATION

8.1 The location of the Services will be carried out, predominantly in London, with a small number of seats in Norwich and a number of minor sites plus remote workers.

9. BUDGET

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