Strategies for Water Service Providers

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TOTAL MANAGEMENT PLANNING

Strategies for Water Service

Providers

Presenters

:

Craig Teske

–

Principal Engineer (DNR)

Aneurin Hughes

–

Manager, Asset Management (Cardno MBK)

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2.

A concept which encourages water service providers

to:-•

utilise best practice planning;

• achieve least cost outcomes; and

• achieve whole-of-business sustainable management

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• Water Service Infrastructure in Queensland

• Queensland Water Service Providers

• What is Total Management Planning ?

• TMP Development

• Challenges in Developing the Guidelines

• Typical TMP Documentation Structure

• TMP Guideline Structure

• Features of the Guidelines

• KRA Guidelines

Total Management Planning

Guidelines (2000)

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4.

Extent:-• Water-related infrastructure = $20 billion.

• $200 - $400 million new infrastructure per year.

• Urban water-related

services:-$10,000 - $15,000 per household per year.

Benefits:-• Improved living conditions

• Regional and local economic development

• Minimisation of environmental degradation

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Rural Water Supply Boards

Urban Water Supply Boards SunWater

Local Governments

Joint Local Governments

Aboriginal Community Councils WSP Category

18 drainage boards

17 water supply boards (stockwater) 11 water supply boards (irrigation) 4 bore water boards

4 statutory water boards 1 (34 schemes)

125 operating over 400 water supply schemes and 250 sewerage schemes 2

14

Number/Sub-Category

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6.

Need for an overall, coordinated approach to ensure: -Sustainable essential services;

Best practice to plan, design and build; Least-cost outcomes for the community.

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• Asset Management Guidelines developed -1989/91

• TMP Planning Guidelines developed 1990-1993

• TMP Manual published - 1994

• DCILGPS Subsidy to develop TMPs - 1994/95

• Approved TMPs for full subsidy since 1996/7

• TMP Guidelines are now being revised & updated

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8.

• TMP Manual (1994) - 2 volume document

(process-based).

• Subsidy link to TMP - an incentive

• After December 2000 - reduced subsidy if no

TMP in place.

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Consultation with Local Government and rural

service providers (TMP Workshop - November 1999) Additional TMP guidelines being developed by DNR (Cardno MBK developed draft Guidelines)

DNR to finalise TMP guidelines - early 2001 (Consultation with relevant stakeholders)

Development of Guidelines –

Current Objectives

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10.

• For different types of Water Service Providers

• More outcome oriented, less prescriptive and

easier to read

• More aligned with corporate objectives

• Provide methodologies for best practice and

least-cost planning processes

• Complementary to the Water Act 2000

• Integrated with other State Agency requirements

(e.g. EPA)

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12. • Smart Thinking • Smart Planning • Smart Financing • Smart Investment • Smart Management

• Sustaining or Improving Services

What does Total Management Planning

Mean ?

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• Diversity of WSPs

• Dispersed

• Autonomous

• Organisational sophistication, resources and

skills

Getting the balance ‘right’

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14.

• Documentation Structure

• Guideline Structure

• Features of Guidelines

• KRA Guidelines

• Where to from Here?

Total Management Planning Guidelines

(2000)

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Level Element Main Target Readership

1 Business Management Plan (Overview)

Elected representatives; executive management; regulators

2 Operational sub-plans, including

action plans

Operational management; regulators

3 Supporting documentation, including

procedure manuals, reports, etc Operational supervisors;technical staff

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16.

BUSINESS MANAGEMENT PLAN BUSINESS MANAGEMENT PLAN

Service Standards Financial Sustainability Asset Management Ecological Sustainability Risk Management Performance Management Organisation Management & Development KEY RESULT AREAS Service Standards Plan Service Standards Plan Drinking Water Quality Management Plan Drinking Water Quality Management Plan Financial Management Plan Financial Management Plan Water Demand Management Plan Water Demand Management Plan Water Loss Management Plan Water Loss Management Plan Infrastructure Planning Overview Infrastructure Planning Overview Asset Procurement Plan Asset Procurement Plan Asset Evaluation and Renewal Plan Asset Evaluation and Renewal Plan Operations Management Plan Operations Management Plan Maintenance Management Plan Maintenance Management Plan Sewer I/I Management Plan Sewer I/I Management Plan Water Source Management Plan Water Source Management Plan Energy Management Plan Energy Management Plan Environmental Management Plan Environmental Management Plan Risk Management Plan Risk Management Plan Effluent Management Plan Effluent Management Plan Biosolids Management Plan Biosolids Management Plan Trade Waste Management Plan Trade Waste Management Plan Performance Assessment Plan Performance Assessment Plan Quality Management Plan Quality Management Plan Information Management Plan Information Management Plan Human Resources Management Plan Human Resources Management Plan Community Consultation Marketing Plan Customer Service Policy Service Level Agreements Water Supply Agreements with Major Customers

Long-term Financial Model Financial Management Practice Manual Developer Contributions Policy Infrastructure Charges Plan Pricing Policy Full Cost Pricing Strategy Metering Policy

Water Conservation Strategy Strategic Infrastructure Plan Detailed Planning Studies Capital Works Program Project Evaluation Manual Infrastructure Planning/ Design Guidelines Asset Registers Asset Valuation Reports Water Source Entitlements Water Allocations

Outsourcing Strategy O&M Manuals Telemetry Strategy

Environmental Plans under EPP (Water) Water Reuse Agreements Trade Waste Policy ERA Licenses Catchment Management Plans WAMPs Environmental Flow Management Plan On-site Treatment Risk/Hazard Assessment Critical Infrastructure Management Plan Dam Safety Counter Disaster Plans Documented Contingency Plans Insurance Policies Performance Reports Performance Monitoring Benchmarking TMP Coordinator’s Manual Quality Management Systems Organisational Structure Staffing Plan Training and Development Program WH&S Policy Commercialisation Policies TYPICAL SUB-PLANS TYPICAL SUPPORTING DOCUMENT-ATION

Typical TMP Structure

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Service Standards Financial Sustainability Asset Management Ecological Sustainability Risk Management Performance Management Organisational Management Key Result Area

Customer charters/guarantees, customer interaction, community consultation, drinking water guidelines

Financial modelling, commercial objectives, tariff structures Full asset lifecycle from infrastructure planning to asset rehabilitation/disposal including demand management Environmental compliance, environmental management systems, effluent quality, effluent reuse, biosolids

management, trade waste management

Risk assessment, minimising risk exposure, risk monitoring Performance monitoring and compliance, quality

management, information management

Organisational culture, change management, staff Typical Issues Covered

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18.

Variation in WSPs:

• user friendly

• easily understood by range of target

audiences

• outcome focussed but expresses State

Government requirements

• flexibility to accommodate WSP processes

• readily updateable

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• TMP guideline - Overview - Detailed

• KRA Guideline - Overview

- Detailed

• Process and Content Guideline

• Development Level

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20.

Develop, adopt & refine infrastructure planning policies Collect & analyse supporting information Ensure linkages with other planning activities Project manage the infrastructure planning process Undertake planning studies Prioritise infrastructure investment program Document outputs of planning studies THE INFRASTRUCTURE PLANNING PROCESS

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• Issues Covered

• Purpose

• Policies that May be Required

• Other TMP Elements Intimately Linked to Sub-Plan

• External Issues Contributing to Current Operating

Environment

• What Issues Need to be Considered in

Summarising Status of Current Operations

• What Should be the Strategic Basis of the Plan

• Suggested Performance Measures

• Supporting Documentation

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22.

Sub-Plan: Water Demand Management Plan

Issues Covered in Sub-Plan • Supply metering; • Water pricing; • Customer education; • Water-efficient hardware; • Irrigation efficiency;

• Water restrictions (consumption regulation);

• Supply reduction.

Purpose of Plan • To provide an overview of the WSP’s current water demand management practices.

• To outline the WSP’s future objectives and initiatives in managing water demand.

What Policies may be Required

• Pricing;

• Customer metering;

• Water use restrictions;

• Effluent reuse;

• Trade waste minimisation;

• Infrastructure service standards (re supply rates and pressures)

What Other Total Management Plan Elements are Linked Intimately to this Sub-Plan

• Infrastructure Service Standards Plan – considers supply-side service parameters (eg supply rates and pressures) which influence demands.

• Financial Management Plan – considers implications of consumption-based pricing and falling demands.

• Infrastructure Planning Overview – takes account of deferring future headworks consequent on falling demands.

• Unaccounted-for Water Plan – provides for water audits which utilise demand data, and may incorporate common strategy(ies), eg pressure reduction.

What External Issues Contributing to the Current Operating Environment Need to be Considered

• New developments in Government WaterWise program.

• Local Government Act requirements for two-part tariffs for certain urban supplies.

• Increasing encouragement of WSPs by governments to develop formal demand management programs, with some offering financial assistance on preparation and/or implementation.

• Progressive implementation of COAG pricing principles for irrigation water pricing.

• Requirements of EPP (water) for preparation of local government environmental plans on water conservation by June 2002. (This sub-plan and the Water Loss Management Plan should jointly be formulated so as also to meet these requirements.)

• Consumption data from other WSPs for benchmarking current demands.

• Efficiency improvements in irrigation practices.

• Advances in efficiency of water appliances, irrigation equipment and other hardware.

What Issues Need to be Considered in

Summarising the Status of Current Operations

• Scope of WSP’s demand management program.

• Progress on environmental plan for water conservation under EPP (water), for local government WSPs.

• Status of customer education programs, eg, WaterWise.

• Extent of customer metering.

• Water consumption trends and benchmarking results.

• Current and planned pricing practices, and effects on consumption tends.

• Promoting of water-efficient hardware, improved irrigation practices, trade waste minimisation recycling and reuse, etc.

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What should be the Strategic Basis of the Plan

The strategic elements forming the basis of the plan should include: goal for asset management

objective(s) for water demand management adopted KPIs

management strategies and performance targets.

The management strategies developed will be based on the identified key strategic issues and SWOT findings, including risk assessment, in respect of water demand management, and on the required TMP development level.

Many WSPs are likely to require strategies for enhancing their customer educational and promotional programs; optimising water-pricing policies in terms of water demand and projected revenue; and minimising consumption on all WSP-owned properties.

The strategies should be supported by detailed action plans that would cover up to a 3-year period.

Suggested Performance Measures

Outcome: Infrastructure investment cost (new works): base year cost ratio

Output: Average water demand/customer

Maximum day: average day demand ratio Peak hour: average day demand ratio

Supporting Documentation These will depend on the WSP, but typically would include:

current WaterWise (or similar) water conservation program; strategic demand management reports; and

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24.

• Levels 1 - 4 Based mainly on current cost of

infrastructure

Development Level

Prioritisation of Strategies/Actions

• Suggested methodology based on

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• Service Standards

• Financial Sustainability

• Asset Management

• Risk Management

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26. Financial Management Plan Model INPUTS

(from other TMP Sub-Plans)

• Operating revenue and expenditure

• Capital related revenue and expenditure

• Current ‘cash’ position • Asset values, depreciation • Growth projections

OUTPUTS

• Estimated impact on charges • KPIs

• Optimised infrastructure investment program

• estimated future ‘ cash’ position

Relationship Between the Financial

Management Plan and the Model

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General Inputs

Current EstimatedConnectedPopulation POPULATION 2,400

Current EstimatedNoofConnections CONNECTIONS 730

Variable Inputs ₀ Demographics Year 1999/2000 ProjectedPopulationGrowthRate %ChangeinGrowthinFlows ExpenditureProjections- aboveCPI Revenue ChangeinRatesandCharges ChangeinNon-CapitalGrantsandSubsidies ChangeinOtherRevenue Expenses ChangeinOperationsExpense ChangeinMaintenanceCost ChangeinManagementandAdministrationExpense ChangeinInfrastructurechargesincash ForecastChangeinDonatedassets ChangesinOtherExpenses 1 2 3 4 5 6 7 8 9 2000/2001 2001/2002 2002/2003 2003/2004 2004/2005 2005/2006 2006/2007 2007/2008 2008/2009 2009/2010 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 9.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% -20.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% -3.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 0.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% -14.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 1.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%

SHIRE COUNCIL - WATER SUPPLY

Growth and Demand Projections

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28. Year1999/2000 2000/2001 2001/2002 2002/2003 OPERATINGREVENUE Water/Sewer RatesandCharges $ 714,500 $ 786,593 $ 794,459 $ 802,404 Interest Revenue $0 $0 $1,176 $1,651 Non-Capital GrantsandSubsidies $ - $ - $ - $ -Other Revenue $ 3,000 $ 2,400 $ 2,400 $ 2,400 Total OperatingRevenue $ 717,500 $ 788,993 $ 798,035 $ 806,454 OPERATINGEXPENDITURE Operations $ 362,000 $ 351,140 $ 354,651 $ 358,198 MaintenanceCost $ - $ - $ - $ -Management andAdministration $ 82,000 $ 70,520 $ 71,225 $ 71,937 Interest Expense $ 88,500 $ 61,134 $ 52,825 $ 43,550 Depreciation $ 413,840 $ 422,190 $ 439,113 $ 449,547

Other operatingexpenses (specifybywayof note) $ 17,500 $ 17,500 $ 17,500 $ 17,500

Total OperatingExpenditure $ 963,840 $ 922,484 $ 935,314 $ 940,732

OPERATINGSURPLUS/(DEFICIENCY) -$246,340 -$133,491 -$137,279 -$134,278

CAPITALRELATEDREVENUE

Capital Grants andSubsidies $ - $ 333,480 $ 616,850 $ 272,000

Developer Contributions (Infrastructurecharges) $ - $ - $ - $

-Donatedassets $ - $ - $ - $

-Funds fromDisposal of Noncurrent assets $ - $ - $ - $

-Total Capital relatedRevenue $ - $ 333,480 $ 616,850 $ 272,000

CAPITALRELATEDEXPENSE

Capital relatedexpense $ - $ - $ - $

-Abnormal andExtraordinaryItems $ - $ - $ - $

-Total Capital RelatedExpense $ - $ - $ - $

-TOTALOPERATINGSURPLUS/(DEFICIENCY) -$246,340 $199,989 $479,571 $137,722 2003/2004 2004/2005 2005/2006 2006/2007 2007/2008 2008/2009 2009/2010 810,428 $ $ 818,532 $ 826,717 $ 834,984 $ 843,334 $ 851,768 $ 860,285 $3,934 $6,456 $9,105 $11,282 $17,734 $24,391 $31,581 -$ $ - $ - $ - $ - $ - $ -2,400 $ $ 2,400 $ 2,400 $ 2,400 $ 2,400 $ 2,400 $ 2,400 816,761 $ $ 827,388 $ 838,222 $ 848,667 $ 863,468 $ 878,559 $ 894,266 361,780 $ $ 365,398 $ 369,052 $ 372,742 $ 376,470 $ 380,234 $ 384,037 -$ $ - $ - $ - $ - $ - $ -72,657 $ $ 73,383 $ 74,117 $ 74,858 $ 75,607 $ 76,363 $ 77,127 33,198 $ $ 21,644 $ 8,748 $ - $ - $ - $ -453,214 $ $ 453,214 $ 455,714 $ 460,089 $ 460,089 $ 460,089 $ 460,089 17,500 $ $ 17,500 $ 17,500 $ 17,500 $ 17,500 $ 17,500 $ 17,500 938,348 $ $ 931,138 $ 925,130 $ 925,189 $ 929,665 $ 934,186 $ 938,752 -$121,587 -$103,750 -$86,908 -$76,522 -$66,197 -$55,627 -$44,486 160,000 $ $ 160,000 $ 280,000 $ - $ - $ - $ -$ $ - $ - $ - $ - $ - $ -$ $ - $ - $ - $ - $ - $ -$ $ - $ - $ - $ - $ - $ -160,000 $ $ 160,000 $ 280,000 $ - $ - $ - $ -$ $ - $ - $ - $ - $ - $ -$ $ - $ - $ - $ - $ - $ -$ $ - $ - $ - $ - $ - $ -$38,413 $56,250 $193,092 -$76,522 -$66,197 -$55,627 -$44,486

SHIRE COUNCIL - WATER SUPPLY

Operating Statement

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Operating Surplus -$300,000 -$250,000 -$200,000 -$150,000 -$100,000 -$50,000 $0 1999 /200 0 2000 /200 1 2001 /200 2 2002 /200 3 2003 /200 4 2004 /200 5 2005 /200 6 2006 /200 7 2007 /200 8 2008 /200 9 2009 /201 0 Year $

Charge per Connection

$-$100.00 $200.00 $300.00 $400.00 $500.00 $600.00 $700.00 $800.00 $900.00 $1,000.00 1999 /200 0 2000 /200 1 2001 /200 2 2002 /200 3 2003 /200 4 2004 /200 5 2005 /200 6 2006 /200 7 2007 /200 8 2008 /200 9 Year $ Return on Equity -2.0% -1.8% -1.6% -1.4% -1.2% -1.0% -0.8% -0.6% -0.4% -0.2% 0.0% 1999 /200 0 2000 /200 1 2001 /200 2 2002 /200 3 2003 /200 4 2004 /200 5 2005 /200 6 2006 /200 7 2007 /200 8 2008 /200 9 Year $

Infrastructure Investment Profile

$-$100,000 $200,000 $300,000 $400,000 $500,000 $600,000 $700,000 $800,000 $900,000 1999 /200 0 2000 /200 1 2001 /200 2 2002 /200 3 2003 /200 4 2004 /200 5 2005 /200 6 2006 /200 7 2007 /200 8 2008 /200 9 2009 /201 0 Year $

New Capital Works Repl. Cap Wrks

Debt -$100,000 $-$100,000 $200,000 $300,000 $400,000 $500,000 $600,000 $700,000 1999 /200 0 2000 /200 1 2001 /200 2 2002 /200 3 2003 /200 4 2004 /200 5 2005 /200 6 2006 /200 7 2007 /200 8 2008 /200 9 2009 /201 0 Year $ Reserves -$200,000 $0 $200,000 $400,000 $600,000 $800,000 $1,000,000 $1,200,000 $1,400,000 $1,600,000 $1,800,000 1999 /200 0 2000 /200 1 2001 /200 2 2002 /200 3 2003 /200 4 2004 /200 5 2005 /200 6 2006 /200 7 2007 /200 8 2008 /200 9 2009 /201 0 Year $

Cash Movement (Closing Cash Bal)

$1,000,000 $1,500,000 $2,000,000 $2,500,000 $ Return on Assets -0.8% -0.6% -0.4% -0.2% 0.0% 1999 /200 0 2000 /200 1 2001 /200 2 2002 /200 3 2003 /200 4 2004 /200 5 2005 /200 6 2006 /200 7 2007 /200 8 2008 /200 9 $

Reserves to Accumulated Depreciation

$6,000,000 $8,000,000 $10,000,000 $12,000,000

$

SHIRE COUNCIL - WATER SUPPLY

Graphs

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30. General Checklist

HAVE YOU?

Automatic Check 1 - CASHFLOW

Are Cashflows Positive (Y/N) YES

Automatic Check 2 - BALANCE SHEET

Does the Balance Sheet Balance? YES

Does the Business Grow over time? YES

Automatic Check 3 - OPERATING SURPLUS

Does the Business Provide a return on funds invested? NO

Automatic Check 4 - CAPITAL FUNDING

Does the Capital Funding Sheet Balance? YES

Identified Key Constraints?

g f e d c b

Completed the Growth/Demand Projections?

g f e d c b

Calculated & Entered Depreciaton and Replacement Cap X data?

g f e d c b

Entered Base Yr Ops Revenue and Expense data?

g f e d c b

Completed New Cap X Budget

g f e d c b

SHIRE COUNCIL - WATER SUPPLY

Check Sheet

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Dispose of Assets and De-register Customer and Business Requirements Man age Dem and Ma nag e D em and Operate Assets Procure Assets Maintain Assets Renew Assets Set or Review Service Levels Plan for Asset and Non-Asset Solutions Evaluate Asset Condition

and Performance _{Register and} Value Assets Construct Asset Design Asset Optimise Infrastructure Investment (Capital Works) Program Plan at a Detailed Level Plan Strategically Replace or Rehabilitate Assets Modify Assets or Confirm Need for Assets Optimise Asset Maintenance/ Rehabilitation/ Replacement Manage Demand

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32. Service Standards Service Standards Asset/system performance. Financial Sustainability Financial Sustainability Ecological Sustainability Ecological Sustainability Risk Management Risk Management Performance Assessment Performance Assessment Organisation M anagement & Development Organisation Management & Development Asset M anagement Asset Management

Service standards/levels will drive investment in new/replacement assets and O&M strategies. Infrastructure investment (new/replacement) costs,

O&M costs, depreciation, renewals annuity. Financial targets to be achieved.

Infrastructure investment to meet environmental requirements. Ecologically sustainability of O&M practices.

Minimisation of water demands, energy and sewer overflows.

Infrastructure extent, condition and performance.

Infrastructure and service delivery related risks.

Asset related information

Asset/system performance and condition

Human resource requirements processes/procedures. Human resources. Business Management Plan Business Management Plan Strategic Direction.

Benchmarking and performance comparison Information management systems. Quality management systems.

Relationship

Between Asset

Management

and Other Key

Result Areas

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Establish context Establish context Identify risks Identify risks Analyse risks Analyse risks Evaluate risks Evaluate risks Define risk treatment strategies/controls Define risk treatment strategies/controls Assess risks Determine tentative scope of TMPDetermine tentative scope of TMP

Collate and analyse informationCollate and analyse information

Confirm scope of TMPConfirm scope of TMP

Prepare draft TMPPrepare draft TMP Prioritised strategies and_{controls for inclusion in} relevant sub-plans Collected information (eg SWOT analysis) as basis for summary risk treatment schedule TMP Development Process

(based on Reference 3)

Simplified Risk Management Process (based on Reference 1)

Integration of Risk Management and TMP

Development Processes

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34.

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1. Councils are adopting a more rigorous

infrastructure investment decision making

processes, with non-asset based solutions, full

lifecycle costs, risks and various alternatives being considered before deciding to construct

infrastructure;

2. Need to optimise the performance and utilisation of existing infrastructure;

3. Need to ensure that infrastructure can sustain agreed customer service standards; and

4. Recognition that asset management is a core

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36.

The current TMP review process provides for approval as part of the TMP by DNR of Councils Environmental Management Plans for water and sewerage services required under the EPP (Water). The EMP would cover Sewer Inflow Infiltration,

Demand Management, Trade Waste and Stormwater Management Plans. Material is currently being

developed and negotiations are under way with EPA regarding how this will be put in place.

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A major part of the TMP is related to performance and improvement. The Performance Monitoring and

Benchmarking (PM&B) process managed by DNR will provide not only the basis for the relevant sections of the TMP guidelines, but will provide the basic system and data for a Council developing a TMP for those

Councils participating in the process.

Similarly, much of the data utilised in the PM&B process will also be used when Service Providers develop Standards of Service required under the

Links to Performance Monitoring &

Benchmarking

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38.

The TMP includes sub-plans for addressing other areas relating to best practice water use such as :

• Demand Management – to manage and minimise

water consumption and ensure it is included in future water demand planning as an option

• Unaccounted for water – to manage and reduce water

loss

• Water Source Management – to monitor and manage

water sources and catchments

• Energy Management – to make best use reduce costs

associated with power use

Links to Water Use Efficiency and

Conservation

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The Water Act 2000 requires the preparation of a Strategic Asset Management Plan (SAMP). A full

TMP will cover virtually all of the requirements of a SAMP. Hence, although a different approval

process, a SAMP will require minimal extra work, reducing administrative duplication and the impact of compliance with the Act.

The new TMP guidelines are thus being developed in conjunction with SAMP guidelines under the Act.

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40.

Key Result Areas and Sub Plans

EPP (Water) SAMP’s Under Water Act Possible WQMP Health Dept Corporate/Business Plan

Water Service Provider TMP

PM&B

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KEY RESULT AREAS TYPICAL SUB - PLANS TYPICAL SUPPORTING DOCUMENTATION Service Standards Sustainability Financial Management Asset Sustainability Ecological Management Risk Management Performance TOTAL MANAGEMENT PLAN

Model Long-term Financial Metering Policy Management Financial Practice Manual Pricing Policy Major Customers Agreements with Water Supply Strategy Detailed Planning Water Conservation Infrastructure Planning / Design Guidelines WAMP's ERA Licenses Water Re-use under EPP (Water) Environmental Plans Catchment Management Plans Environmental Flow Management Plan On-site Treatment Agreements Service Level Strategy Full Cost Pricing

Counter Disaster Dam Safety Risk / Hazard Assessment Critical Infrastructure Management Plan Plans Insurance Policies Reports Performance Benchmarking Community Consultation Marketing Plan Customer Service Policy Studies Capital Works Documented Contingency Plans Monitoring Performance Agreements Charges Plan Infrastructure Strategic Infrastructure Plan

Trade Water Policy

Drinking Water Quality Management Plan Plan Service Standards Plan Financial Management Plan Management

Water Demand Unaccounted -for Water Plan

Infrastructure Overview

Planning ProcurementAsset

Plan Management Operations Renewal Plan Evaluation and Asset Sewer I/I Management Plan Maintenance Management Plan Water Source Management Plan Biosolids Management Management Trade Waste Effluent Management Management Plan Environmental Plan Management Information Plan Management Quality Management Plan Risk Assessment Plan Performance Energy Management Plan Plan Plan Plan Plan Contributions Developer Policy Asset Registers Asset Valuation Reports Water Source Program Entitlements Water Allocations Strategy Telemetry Strategy Outsourcing O & M Manuals Quality Management Systems TMP Coordinator's Manual

Strategies for Water Service Providers

TOTAL MANAGEMENT PLANNING