Format Finder Help
System
Format Finder Help System Student Guide Edition 9.2 (July 2011)
T a b l e o f C o n t e n t s
Objectives ... 3
Overview ... 4
Features and Benefits ... 4
Using Format Finder ... 5
Overview ... 5
Getting Started ... 5
Launch Format Finder ... 6
Using Format Finder ... 7
Send to Sabre ... 8
Searching Online Format Finder ... 9
Keyword Searches ... 9
Format/Partial Format Searches ... 9
Search Highlighting ... 10
Hyperlinked Searches ... 10
Quick Assist Offer ... 11
Overview... 11
Quick Assist Chat ... 11
Quick Assist Callback ... 12
Quick Assist Email ... 12
Help and References ... 13
Edition 9.2 (July 2011)
© 2009 Sabre Inc. All rights reserved.
This documentation is the confidential and proprietary intellectual property of Sabre Inc. Any unauthorized use, reproduction, preparation of derivative works, performance, or display of this document, or software represented by this document, without the express written permission of Sabre Inc. is strictly prohibited.
Sabre, Format Finder help system, the Sabre logo design and Personal Trainer are trademarks and/or service marks of an affiliate of Sabre Inc. All other trademarks, service marks, and trade names are owned by their respective companies.
Format Finder Help System Student Guide Edition 9.2 (July 2011)
O b j e c t i v e s
Upon completion of this class, you will be able to:
•
Launch
Format Finder
help system from
Sabre® Red™ Workspace
•
Configure the
Format Finder
screen display
•
Launch
Format Finder
and execute a search in one step from the
Sabre
system
work area using the linear HELP/ format
•
Locate and open topics from the home page
•
Display information using hyperlinks
•
Locate topics using Search and Contents
•
Send a format from the help system to the
Sabre Red Workspace
work area
•
Use Quick Assist Chat and Quick Assist Callback Self Service First (SSF)
features
Format Finder Help System Student Guide Edition 9.2 (July 2011)
O v e r v i e w
The
Format Finder
help system is your one stop for help on
Sabre®
system formats
and procedures
.
Format Finder
is available online through
Sabre Red Workspace
and the
Agency
eServices
Web site.
All the information in this document refers to the
Sabre Red Workspace
Format
Finder
help system.
F e a t u r e s a n d B e n e f i t s
Format Finder
online
provides
quick, easy access to over 26,000 formats to support
you in the use of the
Sabre
®host system, along with information about other
Sabre
system products and services. Access to the information is available to you at your
fingertips 24 hours a day, 7 days a week.
Format Finder
online offers important new features that are unmatched in the
industry. Several features are available now and others will be coming in the months
ahead. Those features available
now
include:
•
Linear Help format (HELP/)
, allows you to initiate your search in the
Sabre
system screen via
Sabre Red Workspace
, which helps keeps you in your
workflow
•
Google Search capabilities
provide additional information on each search result
returned to help you locate the information you need more quickly
•
Quick Assist Chat and Callback features
, if you’re unable to quickly locate the
answer you need, we’ll present you with two options for
free
, quick assistance
•
Send to Sabre
feature, which allows you to select a sample format and send it
back to the
Sabre
screen to be edited for your specific situation. (only available
when accessing
Format Finder
online via
Sabre Red Workspace
using the
I-Frame configuration)
•
A
dictionary
of common misspellings and abbreviations of words to improve the
search results
•
Search highlighting
to highlight the search keywords in the text
•
Redesigned content pages
including collapsing the Overview & Guidelines
section on the pages so the formats are more prominently displayed on the page,
making it quicker for you to see the format you need. (Available now in many
topics with work ongoing to redesign all topics)
Page 1 of 4 O V E R V I E W
Format Finder help system appears in the Application Side Bar on the Sabre® Red™ Workspace. There are several ways to access Format Finder, but this document presents the methods that act seamlessly within your workflow in the Sabre Red Workspace. Three
ways to launch Format Finder in the Sabre Red Workspace:
• Launch and execute a search in one-step using the HELP/ linear format • From the Application Side Bar, select the Format Finder Assistant tool. • Ctrl + Z that manually launches the help system.
Note: The different ways of accessing this tool does not change the content displayed.
G E T T I N G S T A R T E D
Set your screen display option You have two ways of displaying Format Finder in the Sabre Red Workspace. You can change your screen display anytime you want.
• Click Options on the Tools Menu. • Click Format Finder
1. Select Show Format Finder in a tab. By selecting this option, Format Finder results display inside a new Browser Window.
− Click Apply
− Click Format Finder in the Application Side Bar. The Format Finder home page displays in a separate tab.
2. Select Show Format Finder as an assistant tool. By selecting this option,
Format Finder displays in the Horizontal Assistant Tool Panel. This allows you
to take full advantage of the Send to Sabre feature of the help system.
− Click Apply
− Click Format Finder in the Application Side Bar. The Format Finder home page displays in the Horizontal Assistant Panel.
Using Format Finder
Sabre Red Workspace Quick Reference
Using Format Finder Sabre RedWorkspacequick reference Page 2 of 4 L A U N C H F O R M A T F I N D E R
T A S K D E S C R I P T I O N
Launch Format Finder and execute a search in one-step from the Sabre system work area
HELP/(keyword keyword keyword)
HELP/SELL CAR
Note: Separate keywords with a space in the entry. You can include special
characters (slash, Cross of Lorraine, and change key); there is no limit to the number of keywords you include.
The Format Finder help system displays and processes the search request in the location you selected (in a tab or in the Horizontal Assistant Tool Panel).
Launch Format Finder from the Application Side Bar.
Select the Format Finder Assistant Tool in the Application Side Bar.
The Format Finder home page displays in the location you selected (in a tab or in the Horizontal Assistant Tool Panel).
Launch Format Finder with the Ctrl+Z command Press Ctrl+Z in the Sabre system Work Area.
The Format Finder home page displays in the location you selected (in a tab or in the Horizontal Assistant Tool Panel).
If you have an Application Tool other than Format Finder open, the Format Finder home page displays as follows:
• With the Show Format Finder in a tab configuration - the current application remains active and Format Finder opens in a
separate tab. You can switch from one application to the other by clicking the respective tab.
• With the Show Format Finder as an Assistant Tool configuration - the Horizontal Assistant Panel switches to Format Finder and the current application remains active. You can switch from one application to the other by clicking the respective
Application Tool in the Application Side Bar.
Once you have launched Format Finder, you can select a different language per session from the Language option on the top.
Using Format Finder Sabre RedWorkspacequick reference Page 3 of 4 U S I N G F O R M A T F I N D E R
T A S K D E S C R I P T I O N
Use Format Finder You have two ways of locating information in Format Finder:
• Use the Search feature: Type the word/s you need to answer your question. The possibilities vary from a single keyword, to a full system error response, or a partial format.
− Click Go. A list of search response links displays below the search box and to the right. The links below the search box are a list of the page names the fit your search criteria. The list to the right includes more detail for each page to assist you in making a selection. Click the link from either list to display the desired topic.
• Use the Home Page: The Home page lists all the products and services available within the help system. You can locate the topic you need in the right panel and click the topic name.
Launch Format Finder and execute a search in one-step from the Sabre Work Area.
HELP/(keyword keyword keyword)
HELP/SELL CAR
Note: Separate keywords with a space in the entry. You can include special
characters (slash, Cross of Lorraine, and change key); there is no limit to the number of keywords you include.
The Format Finder help system displays and processes the search request in the location you selected (in a tab or in the Horizontal Assistant Tool Panel).
A list of search response links displays below the search box and to the right. The links below the search box are a list of the page names the fit your search criteria. The list to the right includes more detail for each page to assist you in making a selection. Click the link from either list to display the desired topic.
Basic Navigation Functions within Format Finder Click Contents to display a list of the Contents.
Click Search to display the search field.
Click Home to display the Format Finder home page.
Using Format Finder Sabre RedWorkspacequick reference Page 4 of 4 2010 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 2.0
S E N D T O S A B R E
A special feature of Format Finder in the Sabre Red Workspace is Send to Sabre. Send to Sabre allows you to select a format from the help system, modify it, and send it to the Sabre system.
Note: Send to Sabre is available ONLY if you configured Format Finder to display as an Assistant Tool.
T A S K D E S C R I P T I O N
Select a format to Send to Sabre Locate the relevant Sabre system format in the help system. Drag the mouse pointer over the blue format example to highlight it, press Ctrl + C to copy it.
Click in the Send to Sabre field and press Ctrl + V to paste the copied format into the send area.
You can correct the content in the send area prior to clicking Send to Sabre or you can correct it in the Sabre system work area after you send it.
Note: The desired format must be the ONLY item in the send area.
Click Send to Sabre. The format you sent to Sabre appears in the Sabre system work area.
Process your request If you did not already correct the format, edit the format content in the work area to reflect the appropriate information you want the Sabre system to process.
Click Enter once the format reflects your desired information. This causes the
Sabre system to process your request.
Searching Online Format Finder quick reference Page 1 of 2
The Format Finder help system offers refined search capability using the industry leading Google Search capabilities. This provides additional information on each search result returned to help you locate the information you need more quickly. The search
functionality in the Format Finder includes both words and formats in a single Search field. The Search field accepts all Sabre® global distribution system characters and automatically interprets if you typed a word or a format.
Google Search ranks the results in the most likely order based on the relevance to the search words used. This ranking will change
as the search engine learns from the users.
Note: The instructions in this document pertain only to the online version of Format Finder. Some functionality is exclusive to using Format Finder online via the Sabre® Red™ Workspace.
K E Y W O R D S E A R C H E S
Launch Format Finder and execute a search in one-step from the
Sabre® system work area.
Note: The HELP/ format applies only to the Sabre Red Workspace. If you are not using Format Finder online via the
Sabre Red Workspace, you can enter the keywords in the search box.
HELP/(keyword keyword keyword) HELP/FORGOT PASSWORD
Note: Separate each keyword with a space in the entry. You can
include special characters (slash, Cross of Lorraine, and change key); there is no limit to the number of keywords you include.
The Format Finder help system displays and processes the search request in the Horizontal Assistant Tool Panel.
F O R M A T / P A R T I A L F O R M A T S E A R C H E S
Launch Format Finder and execute a search in one-step from the
Sabre system work area
Note: This functionality applies only to the Sabre Red Workspace. If you are not using Format Finder online via the
Red Workspace, you can enter the format/partial format in the search box.
HELP/(format) HELP/MISF‡TM
Note: You can include special characters (slash, Cross of
Lorraine, and change key).
The Format Finder help system displays and processes the search request in the Horizontal Assistant Tool Panel
Searching Online Format Finder
Sabre Red Workspace Quick Reference
Searching Online Format Finder quick reference Page 2 of 2 2010 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 3.7
S E A R C H H I G H L I G H T I N G
The Search Highlighting option helps you quickly scan within the help content of a specific page to locate the words or phrases you typed in your Search.
To enable this feature, click the box next to Search Highlighting, and then display the page you want from the Search response (or click Go to re-load the page with the highlighting).
If you no longer need this highlighting feature, remove the checkmark from the box and the page refreshes without the highlighting.
Page 1 of 2 O V E R V I E W
Quick Assist Chat and Callback are revolutionary new features that allow you to receive support from a Technical Support Specialist any time you are having trouble finding the format or answer you need.
While using Format Finder online or Agency eServices, if you’re unable to quickly locate the answer you need, we present you with three options for free, quick assistance:
• Click Chat to start a chat session with a Support Specialist • Click Call Me if you would rather a Support Specialist call you back • Click E-mail if your enquiry is non-urgent
Selecting Do not offer this again this session prevents the box from re-presenting in Format Finder online and Agency eServices until your next log-in to Agency eServices.
Select No Thanks if you do not want assistance, this closes the pop-up and it will not re-present for some time
Q U I C K A S S I S T C H A T
If you do not have a direct phone number, you should use Chat (or e-mail) as the preferred method of communication with Sabre Software Support.
When you select this option, your name, e-mail address, PCC and telephone populate automatically from your Agency eServices Profile and you may edit as needed.
To request a Chat session:
1. (optional) type your Record Locator (PNR)
2. (optional) type your Set Address (LNIATA)
3. Select a topic from the Chat topic list
4. Type your question in the Question box
5. Click Chat Now
The next available Support Specialist will initiate your chat session.
Quick Assist Offer
Quick Reference
Quick Assist Offer quick reference Page 2 of 2 2010 Sabre Inc. All rights reserved. Sabre, Sabre Holdings, and Sabre Travel Network are trademarks and/or service marks of an affiliate of Sabre Holding Corporation. All other trademarks, service marks, and trade names are the property of their respective owners. 1.4
Q U I C K A S S I S T C A L L B A C K
When you select this option, your name and email address populate automatically from your Agency eServices Profile and you may edit as needed. PCC and telephone country code also populate from the profile but you cannot edit this information. You can edit the phone number, but not the country code.
To request a callback:
6. Type the phone number and applicable extension for the specialist to call
7. (optional ) type your Record Locator and Set Address
8. (optional) select your Country from the list (if it is not already selected correctly)
9. Select a topic from the Call topic list
10. Click Call me
In the same amount of time needed to place a call to Software Support you will receive a callback from a Support Specialist.
Q U I C K A S S I S T E M A I L
Use the form to request assistance from the Support Desk by e-mail.
1. Verify, change if necessary and complete all information listed in the steps
• All fields with a red asterisk (*) are required items. 2. Click Submit
• It may take in excess of 24 hours to respond to your e-mail message.
Format Finder Help System Student Guide Edition 9.2 (July 2011)
H e l p a n d R e f e r e n c e s
The
Format Finder
help system displays
Sabre
system formats and procedures.
1.
Launch the
Format Finder
home page:
•
from the
Sabre Red Workspace
portal – click Home Page on the Format
Finder portlet.
•
from the
Agency eServices
Web site - under the Support tab, click
Format Finder and then click Format Finder online.
2.
Type these keyword combinations or formats in the Search box (upper left
corner of the Home page) and then click
GO
:
•
User Guide
•
Introduction to
Format Finder
•
Using
Format Finder
•
Format Finder
Navigation
•
Configuring
Format Finder
Additional quick references and interactive tutorials are available on the Web at
http://eservices.sabre.com/
under the Training menu.
•
Using Format Finder
•
Searching Online Format Finder
•
Quick Assist Offer
•
