contents
HAZID training department...3
what makes HAZID unique?...4
HAZID customers include:...5
program overview...6
modules...8
tailored corporate programs ...11
delivery options ...12
assessment ...14
corporate client services...15
fees* ...16
enrolment and booking...17
contact HAZID ...18
HAZID training department
The Certificate IV in Frontline Management BSB51107is an accredited recognised qualification awarded by HAZID Resourcing Pty Ltd. It is designed for Frontline and other Managers.
HAZID Resourcing Pty Ltd is an accredited Registered Training Organisation (RTO), meeting strict internationally recognised quality control standards for training and assessment. We specialise in workplace based training, management development and team development for organisations. Our courses and our trainers receive consistently high scores in feedback collected from clients.
HAZID’s emphasis is on learning though effective action in the workplace. Since 2009 HAZID has worked in partnership with clients to ensure that the client’s culture and values are reflected as an integral part of the training. We also commonly use Mentors within the client organisation to strengthen the learning and to ensure that it meets the organisation’s specific requirements.
HAZID delivers programs to clients both in Australia and overseas in the following countries including:
New Zealand,
Papua New Guinea,
South Africa,
United States of America,
Saudi Arabia,
Bahrain,
Hong Kong and China.
HAZID has aligned itself with a number of International consultancy companies and supplies training as part of the
overall project solution strategy. In many cases clients request follow up training to support individuals and groups who are pursuing an Australian qualification.
HAZID has delivered customized, practical and integrated training solutions to assist its clients with the development & management of their assets, personnel, systems, processes, products and services for the past 10 years.
HAZID has been responsible for the completion of a diverse variety of training projects that includes the following industry sectors; Medical Facilities, Petrochemical, Drilling, Mining, Utilities, Telecommunications, Construction and many more.
HAZID has established a large resource pool of over 250 consultants, which consists of full time employees, contractors and subject specialist service resources.
HAZID partners organizations in training projects and manages risks by building a sustainable client partnership complete with full commitment, participation, innovation and integrity to ensure that their activities are in compliance and aligned with applicable
what makes HAZID unique?
We are results orientated
Managers who take part in our specially designed program are guided to carry out significant workplace projects that demonstrate actual performance improvements. Employees who are driven to move into the ranks of management are mentored through the qualification to ensure success in achieved.
We involve you and your team
At HAZID we strive to deliver Management Development Programs that involve your people at all levels. We work with you to make sure that all the key stakeholders in your program are involved as much as is possible in practical exercises.
We are specialists
We are specialists in management development and have a great deal of experience in working with clients in Australia and overseas. We continually research the latest management methodologies and incorporate them into our programs.
We offer unlimited options
There are no limits to what we can design and deliver for you.
We provide unmatched tailoring
To ensure as much relevance for the participants as possible, all of our corporate programs are tailored to suit our client’s specific needs. Certainly there are recognised Competency Standards to support the program, but HAZID programs make sure they are there to support, not dominate, the program.
We provide measurable results
HAZID participants achieve measurable results that they, their direct managers and senior managers in the organisation can see will benefit both the participants and the organisation.
We are extremely flexible
At HAZID we work with clients to explore every possible option to ensure true value from our programs. We are able to provide flexible delivery options, flexible support options and flexible assessment options.
HAZID customers include:
Asia Pacific Region
(extract only)
PETROCHEMICAL
& OTHER GOVERNMENT &OTHER CONSTRUCTION &MINING
Austcane Energy Davis Langdon BHP Billiton Shell Q. H. & M. Birt PtyLtd BMA
BP Australian DrillingIndustry TC Ramu NiCo
Boom Sherin Pty Ltd Populous DesignPty Ltd Ok Tedi Mining Limited
Nelson Forests Kerdic Homes PtyLtd VISY NZ Aluminium
Smelter Freehills Carpentaria Contracting
Middle East Region
(extract only)
PETROCHEMICAL& OTHER GOVERNMENT &OTHER CONSTRUCTION &MINING
Yanbu Refinery Department (YRD)
American Society of Safety Engineers
(ASSE) SAMAMA BAPCO Ministry OfEducation Group Razel
Jeddah Refinery Abdullatif AlisaGroup Arabian Contracting
SABIC King Fahad MedicalCity Saudi Arabian MiningCompany (Ma’aden) Saudi Aramco Arabian Al-Kanar Saudi Binladen Group Ju’aymah Gas Plant ZP Arabia SINOPEC
program overview
Managers have a significant role in the leadership of their organisation. In increasingly competitive and fast changing times Managers have a major responsibility to ensure that teams deliver quality services and products. The purpose of this powerful and challenging program is to develop, through learning and practical workplace practice, recognised competencies for frontline and other managers.
TheHAZID Certificate IV in Frontline Management Programcovers10 unitsof management competency in areas such as operational plans, team effectiveness, leadership, safe workplaces, managing projects, workplace relationships, business resources, continuous improvement, customer service strategies and writing complex documents.
Who this qualification is useful for
This Qualification is useful for:
Frontline Managers
Middle Managers
Supervisors
Business Operators
For this qualification people must be in a role where they can demonstrate responsibility for team or business unit performance. They should be fairly self- directed and autonomous, working under broad guidance
Program Outcomes
This Program aims to help participants to:
Develop the specified range of competencies required for Managers operating at an advanced level
Demonstrate application of competencies through workplace examples
Deliver quantifiable improvements for their organisation through Strategic Workplace Improvement Projects (SWIPs). Option of actual or simulated.
Evaluate own ongoing professional development needs and take ownership for self-development
Take responsibility for managing self and team to meet challenges of the workplace
Program Duration
HAZID offers a ‘face to face’ fast-tracked delivery of this program which is generally completed in 10 days, depending on experience and recognition of prior learning. HAZID offers you the opportunity to set the time frame and can start any time. Participants receive a Program Schedule upon commencement.
Program Assessment
This qualification is competency based and is gained by providing evidence of competency. Participants must be assessed by a qualified assessor to gain the
qualifications. Participants carry out assessment projects, which create real benefits for the organisation. They work with a Mentor from their own organisation who guides them. HAZID provides the Assessment Guides. Assessments are either submitted in class, or electronically by email.
Program Benefits
This is an excellent course and both participants and organisations gain significant benefits from it including:
Enhanced management skills
Demonstrated performance improvement
Nationally recognised portable qualification
Management pathway
Direct returns for the organisation through one Strategic Workplace Improvement Project (SWIP). Actual or simulated.
modules
Certificate IV in Frontline Management BSB51107 (Core
Program)
The Certificate IV in Frontline Management BSB51107 is a nationally recognised qualification. TheDiploma consists of 4 core modules covering 6 competency units.These have been identified through extensive consultation with Industry,
Commerce and Government as being Best Practice for frontline managers. Listed below is the HAZID Core Certificate IV in Frontline Management Program. Further units are
available – see Unit Grid.
Course Number &
Duration HAZID: Course Title
Maps to Competency Unit
MGT402A
1 day
Implement operational plan
This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required. Implement operational plan BSBMGT402A WOR402A 1 day
Promote team effectiveness
This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.
Promote team effectiveness BSBWOR402A
MGT401A
1 day
Show leadership in the workplace
This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non-routine methods and procedures which require the exercise of some discretion and
judgement.
Show
leadership in the workplace BSBMGT401A
OHS407A
1 day
Monitor a safe workplace
This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements.
Monitor a safe workplace BSBOHS407A PMG510A 1 day Manage projects
This unit describes the performance outcomes, skills and knowledge required to manage a straightforward project or a section of a larger project.
This unit addresses the management of projects including the development of a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learnt for application to future projects. Manage projects BSBPMG510A WOR401A 1 day
Establish effective workplace relationships
This unit describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation Establish effective workplace relationships BSBWOR401A ADM409A 1 day
Coordinate business resources
This unit describes the performance outcomes, skills and knowledge required to determine and analyse existing and required resources, their effective application and the
accountability for their use.
Coordinate business resources BSBADM409A MGT403A 1 day
Implement continuous improvement
This unit describes the performance outcomes, skills and knowledge required to implement the organisation's continuous improvement
systems and processes. Particular emphasis is on using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing
performance, and identifying opportunities for further improvements.
Implement continuous improvement BSBMGT403A
CUS401B
1 day
Coordinate implementation of customer service strategies
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of
improvement strategies based on feedback. Operators may have responsibility to provide guidance or to delegate aspects of these tasks to others. Coordinate implementation of customer service strategies BSBCUS401B WRT401A 1 day
Write complex documents
This unit describes the performance outcomes, skills and knowledge required to plan
documents, draft text, prepare final text and produce documents of some complexity.
Write complex documents BSBWRT401A
tailored corporate programs
HAZID specialises in tailoring programs to meet corporate needs.
In addition to the Australian Qualification courses offered, HAZID has a wide range of other non-accredited courses available.
Non-accredited courses
The courses / workshop include the following topics:
Safety Management
Process Safety Management (PSM)
Process Hazard Analysis (PHA)
Environmental
Risk Management
Behaviour Based Safety
Organizational Design and Development
Inclusion of the organisation’s own courses
Many organisations chose to incorporate their own course material (courses) with the HAZID qualification.
Management Development Programs
HAZID can also incorporate into our management development program:
Courses written by PRECISION in consultation with HAZID to meet the needs of your organisation
Courses delivered by your own internal presenters
Co-delivered sessions using experts from your own organisation
Third party delivered courses that cover specialist areas
Courses are available for groups in house in your organisation.
For more information on other courses available through HAZID, please contact us for a copy of our non-accredited Course Catalogue.
delivery options
TheCertificate IV in Frontline Managementis available through HAZID through the following delivery options. Participants and organisations can useoneof the optionsor
can choose ablend of more than one option.
Delivery Option Overview Suitable for Dates &Locations
Corporate
Courses
Custom tailored in-house programs for organisationsHAZID tailors programs to meet the specific needs of organisations. We partner with organisations and deliver great results. HAZID presents in- house programs in any worldwide location by arrangement. HAZID corporate programs can include a range of competency units specifically selected for the needs of the organisation. Please contact us to discuss your
organisation’s requirements.
We train and utilise Mentors within the organisation to ensure that management competency is demonstrated that is
appropriate to the needs of the organisation. Participants carry out workplace projects for assessment that are designed to create real benefits for the organisation and are signed off by their Mentors and by their line managers.
Return on Investment (ROI) can be
measured and often delivers a positive cash flow to the organisation.
Working with corporate and government clients over many years we have developed a range of strategies and techniques that optimise the effectiveness of management development. As the leading specialists in this area we have a focus on performance improvement that delivers real and
measurable benefits to both participants and to their organisations.
Corporate customised programs can include the appropriate blend of courses, workshops, Open Learning and recognition processes to suit your organisation. Current courses delivered in-house can be retained within the program if they are appropriate and working well.
Small to
large groups CorporateCourses are custom tailored in-house programs for organisations. They are available any time, any place subject to negotiation. Available Australia and New Zealand for standard programs. Also available globally for international organisations.
Face to Face HAZID provides a Program Introduction in addition to Learning Guides for each module within the Open Learning program. We also provide assessment guides for each unit of competency. These are Word documents sent as email attachments. Selected texts and website resources are also
recommended.
You simply complete the assessment guides and return them to HAZID via email. In addition you complete one assessment Competency Question for each unit and one strategic Workplace Improvement Project. You email these to us and we return the results to you within 20 working days.
Participants must have a computer with email facilities and a program that will use Word documents to use this Open Learning facility. Communication is by email and email and telephone help is provided.
This delivery method is useful for participants unable to attend face-to- face training, in remote locations, overseas on assignment or on shift work. Individuals and small groups who cannot attend face to face training Available anytime, anyplace through email. Available globally.
Recognition
Processes
Recognition of Prior Learning (RPL) and Recognition of Current Competency (RCC)Recognition of Prior Learning (RPL) and Recognition of Current Competency (RCC) are processes where competency is recognised, without the need for further training or development. Participants in a program may be able to demonstrate competency for one or more units. HAZID has specialised Recognition Processes and instruments that help you easily present evidence for assessment.
Participants must have a computer with email facilities and a program that will use Word documents to use this recognition facility. Communication is by email and email and telephone help is provided.
Recognition candidates are also welcome to visit HAZID for initial consultations having made a phone booking.
Individuals and Small groups Available anytime, anyplace through email Available globally
assessment
Assessment for this Qualification is by evidence to demonstrate competency for the competency units.
HAZID has a unique way of assessing competency that provides valuable development to both the participant and to the organisation. The assessment consists of two forms:
1. Competency Application Assessment Questions 2. Strategic Workplace Assessment Project
Competency Application Assessment
Questions
These are related to individual competency units and require evidence of participant’s application of
competency in the workplace. Participants can complete assessments in the workshops and are signed off by the HAZID trainer. Alternatively participants may submit assessments up to two weeks later by email, and they must be signed off by a mentor or line manager. Participants must complete the required sets of competency application questions for this qualification.
Strategic Workplace Assessment
Project
One project is carried out for this qualification (can be simulated). Participants select an opportunity, issue or problem in their work that can be improved and relates to a competency unit. Participants agree the project with their manager and Mentor. Participants then plan, implement and review the project liaising with their Mentor and Manager who sign off on the project. HAZID provides a structured project assessment guide to help participants and mentors carry out this process efficiently.
The Assessment Process
Participants either complete assessments in workshops or HAZID sends participants Assessment Guides (Word documents in hard or electronic form) that participants complete and mail or email back to HAZID. The Assessment Guides contain all questions to answer, instructions and the relevant competency unit details.
Please note: Participants must have a computer with email capability and be able to use Word documents.
A HAZID assessor assesses participant assessment submissions and participants are sent an Assessment Report by email.
Participants are assessed as either;
COMPETENT
corporate client services
Included in the HAZID Resources Management Development Programs are the following corporate client services:
Learning and Assessment Materials
Program Introduction Provision of HAZID’s Learning Guides for each module following current standards and research
Provision of Assessment Guides for each module
Optional inclusion in Program Learning Guides appendices of client documentation to align with the organisation’s values, culture and systems Optional Client logos on all Learning Guides
Event feedback reports giving summarised evaluation data
Corporate Client Reporting
Regular client reviews
Provision of reports showing participant attendance and current assessment status
Ongoing liaison with HAZID Client Program Manager to address program issues and improvements
Help Desk
Phone and email helpline for participants, mentors and program administrators within the client organisation
Information on participation and assessment submissions
Assessment Processing
Assessment Guides are emailed to participants as a Word document Participants complete and return by
email or mail
Emailed acknowledgement of receipt of assessment submissions Assessment report emailed to participant
Maximum 20 working day turnaround for assessment reports
Certification
fees*
Certificate IV in Frontline Management Packages
*Face to Face $2,450
Recognition Processes
Recognition of Prior Learning (RPL) or Recognition of Current
Competency (RCC) or Credit Transfer
Please contact us for our recognition fees.
Corporate Solutions
Corporate Courses Corporate Courses are custom tailored in-house programs for organisations. Requirements of different organisations vary, as do delivery options selected and numbers of participants.
Once agreement is reached on requirements a written quotation is provided, usually within 24 hours. Please contact HAZID by phone +61 7 3491 7825 or email
admin@hazidresourcing.comto discuss your particular requirements.
enrolment and booking
Step 1: Application
Participants are asked to complete the HAZIDApplication for Qualificationform. This form lists a number of qualifications and different payment options.
When participants do choose to pre-pay for the whole qualification at this stage they gain a substantial saving as shown in the fee schedule. However, participants are not obliged to do this, and can pay in regular instalments or course by course if preferred.
Step 2: Enrolment
Participants simply fill in HAZID’sManagement Qualification Enrolment Formand we process the enrolment.
Step 3: Booking
Participants or people making group bookings choose the appropriate selection of Face to Face Courses or Recognition Processes from HAZID’sCalendar of Coursesand HAZID’sCourse Descriptions.
You can book any course in any order using the blend of delivery options that suits you. You proceed at your own pace.
You are not obliged to complete the Qualification.
You can request Statements of Attainment to be issued for individual Units once you have been satisfactorily assessed.
contact HAZID
Emailadmin@hazidresourcing.com
Websitewww.hazidresourcing.com
Phone+61 7 3491 7825
Fax+61 7 3491 7825
Location and Post
Street Address:
HAZID Resourcing Pty Ltd 14 McPherson Court North Lakes QLD 4509 Australia
Postal Address:
HAZID Resourcing Pty Ltd PO Box 198
Dayboro QLD 4521 Australia
Appendix: A
Qualification Packaging Rules
Certificate IV in Frontline Management BSB51107
Version Release 2 Dated 28/11/2011Modification History
Release 2 New release of this Qualification released withversion 6 of
BSB07BusinessServices Training Package.
Outdated advice removed Unit codes updated:
BSBCUS401A now BSBCUS401B
BSBCUS402A now BSBCUS402B
BSBCUS403A now BSBCUS403B
BSBITS401A now BSBITS401B
BSBRKG403B now BSBRKG403C
Description
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.
At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Pathways Information
Entry requirements
There are no entry requirements for this qualification.
Pathways into the qualification
Preferred pathways for candidates considering this qualification include:
BSB31207 Certificate III Frontline Management or other relevant qualification/s OR
with vocational experience in a supervisory role but no formal qualification. Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
Accounts Clerk
Customer Service Advisor
Import/Export Clerk
Office Administrator
Student Services Officer.
This breadth of expertise would equate to the competencies required to undertake this qualification.
Pathways from the qualification
After achieving this qualification candidates may undertake:
the BSB51107 Diploma of Management.
Licensing/Regulatory Information
Licensing,Legislative,Regulatory or Certification Considerations
There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.
Entry Requirements
Employability Skills Summary
The following table contains a summary of the employability skills required by industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability skill Industry or enterprise requirements for thisqualification include:
Communication communicating with team members and management to ensure open communication channels and to clarify issues
resolving conflict and disputes in the work team
Teamwork being a role model for other team members
consulting and developing objectives with the work team
Problem-solving developing risk management approaches
developing techniques to address faults and inefficiencies
Initiative and
enterprise identifying and developing opportunities for improvedwork practices
Planning and organising
monitoring and adjusting operational performance by producing short-term plans, planning and acquiring resources and reporting on performance
preparing work plans and budgets
Self-management actively seeking feedback on own performance from clients and colleagues
prioritising tasks
Learning coaching and mentoring colleagues and team members to support the introduction of change
Technology using business technology such as computer programs and telecommunications to collect and manage information
Packaging Rules
Total number of units=10 4 core unitsplus6 electiveunits
At least3of theelective unitsmust be selected from the elective units listed below. The remaining3 elective unitsmay be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below,1 unitmay be selected from either a Certificate III or Diploma qualification.
Elective units must be relevant to the work outcome, local industry requirements and the qualification level.
Core units
ManagementBSBMGT401A Show leadership in the workplace BSBMGT402A Implement operational plan
Occupational Health and Safety
BSBOHS407A Monitor a safe workplace
Workplace Effectiveness
Electives
Customer service BSBCUS401B
BSBCUS402B BSBCUS403B
Coordinate implementation of customer service strategies
Address customer needs
Implement customer service standards Financial
administration BSBFIA402A Report on financial activity General
administration BSBADM409A Coordinate business resources Information
management
BSBINM401A Implement workplace information system
Innovation BSBINN301A Promote innovation in a team environment
Interpersonal
communication BSBCMM401A Make a presentation
IT support BSBITS401B Maintain business technology Management BSBMGT403A
BSBMGT404A
Implement continuous improvement Lead and facilitate off-site staff Marketing BSBMKG413A Promote products and services Project management BSBPMG510A Manage projects
Relationship management
BSBREL401A Establish networks
Research BSBRES401A Analyse and present research information Risk management BSBRSK401A Identify risk and apply risk management
processes
Sustainability BSBSUS301A Implement and monitor environmentally sustainable work practices
Workplace
effectiveness BSBWOR401ABSBWOR404B Establish effective workplace relationshipsDevelop work priorities Writing BSBWRT401A Manage expatriate staff
Sustainability BSBSUS501A Write complex documents Workplace relations BSBWRK509A Manage industrial relations
Unit Grid
BSBCOM503B Develop processes for the management of breaches in compliance requirements
BSBCUS501C Manage quality customer service
BSBDIV501A Manage diversity in the workplace
BSBFIM501A Manage budgets and financial plans
BSBFRA502B Manage a franchise operation
BSBHRM402A Recruit, select and induct staff
BSBHRM503B Manage performance management systems
BSBHRM504A Manage workforce planning
BSBHRM511A Manage expatriate staff
BSBINM501A Manage an information or knowledge management system
BSBINN501A Establish systems that support innovation
BSBINN502A Build and sustain an innovative work environment
BSBIPR501A Manage intellectual property to protect and grow business
BSBLED501A Develop a workplace learning environment
BSBMGT406A Plan and monitor continuous improvement
BSBMGT502B Manage people performance
BSBMGT515A Manage operational plan
BSBMGT516C Facilitate continuous improvement
BSBOHS509A Ensure a safe workplace
BSBPMG510A Manage projects
BSBRSK501B Manage risk
BSBSUS501A Develop workplace policy and procedures for sustainability
BSBWOR501B Manage personal work priorities and professional development
BSBWOR502B Ensure team effectiveness