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CRM Communications Content - Phase 1 Graduate

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Item Email Title Email Subject From Reply to email

address Sequence Audience Email Text

1.1.1 Inquiry Thank you Thank you for your interest in graduate studies at the University of Toronto! School of Graduate Studies gradschool@sgs.

utoronto.ca 1 day after creating a VIP page via Interest Page All online inquiries via the Interest page (“Introduce Yourself”)

Dear {#First Name#},

Thank you for your interest in graduate studies at the University of Toronto!

We understand that graduate education is an important investment in your future and we want to help you access and maximize this opportunity.

My Gradschool [hyperlink] is a personal webpage that will provide you with customized information about your area(s) of interest. We encourage you to re-visit My Gradschool [hyperlink] often to register for events such as information and chat sessions and to learn about the many graduate programs that U of T offers.

We hope that you will apply to U of T and we look forward to staying in touch as you consider your options.

Keep in touch,

School of Graduate Studies University of Toronto Tel: 416 978 4101

Email: [email protected] www.sgs.utoronto.ca

1.2.1 Thank you and Invitation to connect

Thank you for your interest in graduate studies at the University of Toronto! School of Graduate Studies gradschool@sgs.

utoronto.ca 1 day after in-person inquiry

All in-person or telephone inquiries

Dear {#First Name#},

Thank you for your interest in graduate studies at the University of Toronto! It was good to make contact with you recently.

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important investment in your future and we want to help you access and maximize this opportunity. We invite you to visit My Gradschool [hyperlink]. Here, you can tell us more about your interests so that we can create a personal webpage just for you. You can customize this page to make sure that you get information that is relevant to you. We encourage you to re-visit My Gradschool [hyperlink]often to register for events such as information and chat sessions and to learn about the many graduate programs that U of T offers. We hope that you will apply to U of T and we look forward to staying in touch as you consider your options.

Feel free to contact us if you have any questions about My Gradschool [hyperlink], or contact your program of interest if you have questions about their programs!

School of Graduate Studies Recruitment and Admissions Tel: 416 978 4101

[email protected] www.sgs.utoronto.ca 1.2.2 Re-invitation to

connect A unique place for you at U of T SGS [email protected] 5 days after inquiry All in-person or telephone inquiries who have not yet set-up a VIP page

Dear {#First Name#},

You may recall an email a few days ago inviting you to My Gradschool [hyperlink]. We encourage you to visit this secure portal where you can explore the many graduate programs that U of T offers.

Feel free to contact your program of interest if you have any questions.

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address

University of Toronto

63 St. George St., Toronto, Ont. M5S 2Z9 www.sgs.utoronto.ca

1.3.1 Invite to Apply Invitation to

Apply SGS [email protected] 15 days after VIP page created All inquiries who have not yet paid for an application

Dear {#First Name#},

Thank you again for expressing your interest in the University of Toronto! The University uses an

online application for most* of our graduate programs.

Before beginning your application, please visit your program’s website to find out about admission requirements and application opening and deadline dates. Please feel free to start your application if you have not already done so. You do not need to pay the application fee until you are ready to submit your supporting documents, and there is no obligation to complete your application if you change your mind.

*If you are applying to the Master of Management and Professional Accounting (MMPA), Master of Finance program (MF), or any of the Master of Business Administration programs (MBA), you'll need to contact the department for specific application forms and procedures.

We invite you to search all of the university’s

programs on our website.

If you have any questions, please contact your

program of interest.

School of Graduate Studies Recruitment and Admissions www.sgs.utoronto.ca

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1.3.2 Reminder to apply SGS gradschool@sgs.

utoronto.ca 21 days after VIP page created All inquiries who have not yet paid for an application.

Dear {#First Name#},

This is a reminder to apply online for graduate studies at the University of Toronto.

We encourage you to visit the website of your particular program of interest. Search for all of the university’s graduate units, programs and fields.

If you haven’t done so already, contact the Graduate Administrator of your program to find out if there are any additional documents required. Please refer to our List of Contacts. We wish you success with your application! School of Graduate Studies

Recruitment and Admissions www.sgs.utoronto.ca

2.1.1 Thank you for

applying Thank you for your application SGS [email protected] 2 working days after payment received. This is due to the timing of data transfers between systems (SGS online admissions application > ROSI --All new submitted applicants (those who have paid)

Dear {#First Name#}

Thank you for submitting your application to the University of Toronto! We sincerely appreciate the time and effort that you took to prepare it. Each application is reviewed carefully, based on the information that you provided.

At any time, you can go online and check the status of your application.

Contact the Graduate Administrator of your program If you have any questions about your

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> Connect). application. The School of Graduate Studies is not involved with admissions decisions, and therefore cannot answer questions about your application. In a few days, you will soon receive an email called “U of T Housing for New Graduate Applicants – My Res”. This email contains your JOINid, which is what you need to apply for on-campus residence and to investigate off-on-campus housing options.

Again, thank you for your application! School of Graduate Studies

Recruitment and Admissions www.sgs.utoronto.ca 3.1.1 Congrats on receiving an offer Congratulations on receiving an offer! SGS gradschool@sgs. utoronto.ca 14 days after the offer date based on the candidacy status timestamp. All applicants who have received an offer EXCEPT from certain graduate units that do not want this communica tion sent to its applicants who have received an offer. We can identify the specific

Dear {#First Name#},

By now, you should have received a letter of offer from University of Toronto’s School of Graduate Studies. We hope that you are taking our offer very seriously. Acceptance into Canada’s preeminent grad school is an achievement in itself. We chose you because you're at the top of our list, and we believe you applied to U of T because we're at the top of yours!

Not only does the U of T Grad School offer world-renowned research and scholarship, it offers scope. At Canada’s largest university – in Canada’s largest city – anything is possible. Whatever your focus, academic or otherwise, you’ll find your niche at the University of Toronto. Our graduate units are welcoming and our connections vast, so you’ll experience big-city opportunities with a small-community feel.

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address values for the attribute (degree POSt secondary org) that controls this. Also, an offer is represente d by any CURR_CAN D_STS_CD that begins with 'A' (A**).

You need to see for yourself, of course. Check out the U of T video gallery which hosts 50 videos about life at UofT, and hear from current

students, faculty and staff members. You can also look at the Grad School website to read what current U of T graduate students say about their programs across the university.

Good luck with your decision process. We hope to see you here soon!

Note: If you have not yet received your letter of offer, it should be arriving soon. When it arrives, please feel free to discuss any details with the program offering you admission.

Brian Corman

Dean of Graduate Studies and Vice-Provost, Graduate Education Vice-Dean of specific Faculty

3.1.4 Congrats on accepting the offer and getting a UTORid Congratulations on accepting our offer! SGS gradschool@sgs.

utoronto.ca 1 day after offer acceptance has been recorded in ROSI - It will be all O** candidacy status codes. All successful applicants who have accepted the offer (OOA/OOC)

Dear {#First Name#},

We are very pleased that you have decided to accept our offer to study at the University of Toronto and we are committed to your success. In order to access the student web service (also known as ROSI), select your courses and proceed with registration, you will now need to obtain a UTORid. This can only be done in-person, so once you arrive on campus, take your offer letter to the Robart’s Library, 2nd floor information desk. You will be issued a UTORid right away. Our very best wishes as you embark on this journey with us!

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address

School of Graduate Studies Recruitment and Admissions www.sgs.utoronto.ca

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