Position Description
Report Run Date Sep 10 2015 10:18AM
Position Number: 02018437
Dept: ENT APPS & INFRASTRUCTURE SVCS - 061419
Position: ITPS CONSULTANT
Approved Payroll Title
Code: 7286
Approved Payroll
Title: PROGRAMMER IV UCD
Approved MSP Salary Grade: Approved PSS Salary Grade: 4 POSITION DETAILS Job Summary:
This position within ITPS-Desktop Enterprise Solutions provides computer, network and firewall consulting services to clients throughout the campus. Work will be predominantly performed independently at customer sites. Analyze, plan, design, develop, test, implement, administer, secure and troubleshoot desktop, laptop, server and hand-held computer systems and PDAs and associated hardware, operating systems and software. Provide network and firewall support, integration and consulting services. Provide campus Cyber-Safety and other information technology security support and consulting
services.
Campus Job Scope:
Department Specific Job Scope:
This is one of five positions in ITPS providing support and trouble shooting.
Positions Supervised: N/A
Essential
Responsibilities:
40% Computer Systems Consulting
Provide computer support and consulting services using client and/or department timelines, standards and guidelines.
Analyze, plan, design, develop, test, implement, administer, secure and troubleshoot desktop, laptop, server and hand-held computer systems and PDAs and associated hardware, operating systems and software.
Plan, design, write, edit and maintain internal, support-user and end-user documentation and instructions.
Plan, design, write and present project proposals, service agreements and work status reports.
Recommend and/or establish computer usage, system administration, backup, disaster recovery/business continuity and security policies and procedures.
Plan, write and present computing system hardware and software purchase recommendations.
Plan, document and teach computer technical information and courses to individuals and groups.
Maintain billing records.
Attend and participate in client and department meetings. Attend, participate, speak at and host technical forums and symposia related to computer system administration. Provide other similar services
assigned by supervisor or other designated managerial staff. 35% Network and Firewall Systems Consulting
Provide network and firewall support, integration and consulting services.
Work in close coordination with Communications Resources' Network Operations Center on firewall implementations.
Analyze, plan, design, develop, test, implement, administer, secure and troubleshoot department-level and division-level network infrastructure and firewalls.
Investigate, analyze, define and resolve network hardware and software problems.
Plan, design, write, edit and maintain internal, support-user and end-user documentation and instructions.
Plan, design, write and present project proposals, service agreements and work status reports.
Recommend and/or establish network and firewall usage, administration and security policies and procedures. Plan, write and present network and firewall purchase recommendations.
Plan, document and teach network technical information and courses to individuals and groups.
25% Cyber Safety and information Technology Security Consulting Provide campus Cyber-Safety and other information technology security support and consulting services.
Work in close coordination with the Campus' Information Technology Security Coordinator and the Data Center's security team.
Analyze, plan, design, develop, test, implement, administer, secure and troubleshoot department-level and division-level intrusion prevention systems, intrusion detection systems and other security software.
Investigate, analyze, define and resolve problems.
Plan, design, write and present project proposals, service agreements and work status reports.
Recommend and/or establish local security policies and procedures. Plan, document and teach information security courses to individuals and groups.
Physical Demands:
Reach, bend, and stoop to work with equipment mounted in computer racks and access and work with equipment that may be located
anywhere from the bottom (floor level) to the top of 7-foot high racks. Read CRT and LED screens for extended periods of time.
Lift computer equipment weighing up to 50 lbs.
Work Environment:
Due to the mission-critical services provided by this department, this position may work hours other than M-F 8-5, especially in response to system problems.
Routinely on-call and carry pager/cell phone.
Work site varies from central campus, Sacramento UCD Medical Center, and at other UC sites.
Travel between campus and off-campus locations.
Valid CA driver's license; participate in the Department of Motor Vehicles (DMV) Pull Notice System.
UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
Background Check: Yes
QUALIFICATIONS
Minimum Qualifications:
-Advanced experience performing needs analyses, system planning, design, procurement, testing, implementation, administration, troubleshooting, problem remediation, documentation & capacity planning with the following:
- Advanced experience in MS OS & environments, including
Windows Vista, Windows XP, Windows 2003 Server, Windows 2008 Server & associated hardware (incl. laptops, desktops, PDAs & servers).
complex Active Directory environments.
- Advanced experience with high network hardware & software; network firewall appliances; with network SSL VPN appliances. - Advanced experience with laptops & desktop systems running Mac OS 10.4 & 10.5
- Advanced experience with Blackberry & iPhone PDAs.
- Advanced experience to assess client needs & expectations, plan, write & present researched, documented & project proposals, service agreements, project plans & status reports
Preferred
Qualifications for Selection:
Diplomatic communication & interpersonal skills to provide technical support.
Organizational skills to coordinate several activities with strict deadlines, complex scheduling requirements.
Skills to assimilate complex technical concepts, terms & material & explain this material to non-technical clients conducive to learning & understanding.
Experience with MS Exchange versions 2003 & 2007.
Experience working with Web sites, pages & applications, including use of two or more development languages, tools & environments: HTML, ASP, Cold Fusion, JavaScript & PHP.
Load planning with Apache & MS Internet Information Server web servers. Correcting & documenting MS SQL Server databases. Coding & debugging of Visual Basic or Perl scripts & programs. Experience with complex switched & routed IP network topologies. Understanding of IP layer-2 & layer-3 network management, routing protocols, DNS & NAC.
Experience installing, configuring, troubleshooting & performing basic maintenance on networked printers, similar hardware devices. Skills to assess computer system security; plan, design & recommend, test, implement, document & maintain operating & application
security policies, procedures & practices additionally to maintain anti-virus, personal firewall & similar software security programs.
Skills to integrate computer & network systems with campus
middleware services: 'secureweb', LDAP, CAS & campus root Active Directory.
Skills to integrate department applications & systems with the campus' primary administrative applications.
Experience using & supporting MS Office 2007 applications.
Expectations
Job Expectations
Demonstrate commitment & support of the UC Davis Principles of Community.
Organize time to meet all task & project goals & to provide project reports.
Be consistently punctual, reliable & flexible in a dynamic work environment often at client sites with frequent changes in work priority, scope & schedules.
Learn & understand business needs & apply IT to meet business needs in a supportable manner, understanding the practical implications of the application of information technologies.
Consistently perform technical support & project management of small - medium-sized projects with minimal direction.
Work independently without a higher-level technical support person within the workgroup to escalate difficult problems, individually & in a team environment.
Diplomatically give & receive directions & information.
Assess training needs then develop & teach technical subjects to both technical & non-technical audiences. Present information to audiences for optimal learning.
Learn, develop & apply new skills from self-guided study of technical manuals, journals, books, news groups, vendor documentation & other written media & then apply learned information to meet changing requirements & promote professional growth.
Evaluate new & emerging technologies to advise/implement
migrations or transitions from older technologies. Think creatively & apply innovative concepts to problem resolution.
Accountable for the safekeeping of resources in the employee's care & custody & for following & implementing the cyber-safety guidelines. Establish priorities; organize tasks & direct effective implementation of tasks in a demanding work environment.
Learn & apply new technology & willingness to develop skills to promote professional growth.
Routinely stay in communication with technical staff at other
organizations to stay abreast of computing developments & resources available over the network.
Using tact & diplomacy in interactions with clients & vendors. Attend conferences, classes & exhibits, involvement in professional groups & associations, subscriptions to & readership of professional literature & other sources of learning will all be referenced in evaluating the incumbent's initiative in this area.
Independently follow projects through to successful completion with a high degree of quality & effectiveness.
Provide computer support & consulting services in accordance with client and/or department timelines, standards & guidelines.
Maintain accurate & timely billing records in accordance with department policies, procedures & practices.
Investigate, analyze, define & resolve network hardware & software problems in order to implement accurate, secure, cost-effective & timely solutions.
Provide campus Cyber-Safety & other information technology security support & consulting services to UC Davis departments, divisions & schools in accordance with University of California electronic communications policies, the UC Davis Cyber-Safety Policy & client and/or department timelines, standards & guidelines. Implement accurate, secure, cost-effective & timely solutions. Provide excellent technical support to executives, senior managers & directors.
Assimilate complex technical concepts, terms & material & accurately & succinctly explaining this material to non-technical clients in a manner conducive to their learning & understanding it.
Present well-researched, well-documented & well-written project proposals, service agreements & subsequent project plans & status reports.
Accurately, clearly & concisely present information in an appropriate style & content to audiences in order to effect an optimal learning environment.
