Tried and trusted, Innovise is the leading IT partner of
choice for hundreds of clients throughout the UK.
www.innovisesoftware.com
Culminating in over 20 years of expertise within the Healthcare support services and
Facilities Management markets, Innovise are renowned both for their innovative
software solutions and their exceptional customer care.
Providing products that are best in class and a support service that is second-to-non, Innovise prides itself in enabling organisations of all sizes to work better, faster and more cost effectively through the implementation of ground-breaking technology.
Scalable, flexible and extremely user-friendly, Innovise’s suite of software solutions, that include the recognised TimeGate, Servicetrac, PASS, crm4fm and Portertrac solutions, harness the power of Microsoft technology to deliver substantial business
benefits and measurable ROI.
About Innovise
UK FM Industry: Important Stats
Designed specifically for
the FM sectors, Innovise’s
workforce management and
compliance management
software solutions are tailored
to meet the exacting needs of
the industry.
There for each step of the process, Innovise are on hand to help organisations to identify objectives and then work with them to develop and implement a software solution to satisfy those goals.
■ The UK is the most mature FM space globally ■ Market size £14billion per annum
■ Employee population 500,000+
■ Employee population influence 90% of occupied UK property
The UK’s fastest growing technology
business focused on FM
Servicetrac from Innovise is a simple and effective
web-based compliance and task management tool;
Auditing, pre audit compliance and task management
Suitable for organisations of any size, Servicetrac is a powerful and highly flexible technology providing a real-time solution to manage compliance against day-to-day, regular and irregular activities and periodic tasks. As part of any service providers mobile strategy, hardware such as Smartphones/PDA’s, Tablets or NFC phones, Servicetrac is a low cost, easy to use, simple to implement solution for the modern facilities environment.
A flexible solution, Servicetrac is able to reflect any organisational and operational structure, providing a range of optional tools that can be plugged into the solution. The flexible nature of Servicetrac allows organisations to choose the right tool for the job, but provides all the advantages of managing it all on the one platform – A truly fit for purpose design Delivering powerful, actionable, real-time management information, Servicetrac saves time, money and provides excellent ROI.
About Servicetrac
Pre-Audit Compliance
Integral to the Audit design, Servicetrac has in-built pre-audit compliance. This takes the form of tasks, checklists, patrolling tools and other similar
mechanisms, which allow the FM provider real time visibility of what’s going on. It also provides the operator or employee
with a series of prompts and reminders to ensure that all tasks are complete.
More recent advancement of Servicetrac has developed this functionality into a client provider tool for open book service delivery. Clients can log faults and examine service standards openly with the support services provider, providing for better dialogue and client/supplier relations.
The key to a service audit being successful
depends on many things, but is fundamentally
pinned on operators and employees fully
appreciating what needs to be done to provide
the service as agreed.
Audit
Instrumental across a wide variety of audit requirements (for example; Food Hygiene, Infection Control, COSHH Inspections, Cleanliness, Security, Estates and Maintenance). Servicetrac can be operated on anything from a simple NFC mobile phone, to Smart phone/PDA or Tablet or PC, enabling effective data collection in any environment. Rugged equipment is also compatible.
Using a variety of data transfer media, audit information is collected via the tools of the trade, meaning Servicetrac can be interrogated and reported from in real-time by managers.
Through the Audit element of the Servicetrac
system, key performance data can be easily
and accurately collected.
PDA Client collects data with or without internet connection,
allowing for basements or blackspots and reconnects when a signal is available again. Data gets sent in
‘real time, as it happens’ using mobile networks
Secure data available through internet access
Employee activity and MI for you to view Employees go to
work and carry out duty in the field
It’s stored in our data centres in the cloud for
you to access
Multiservice = High ROI Servicetrac is Multi-audit - inspect
Cleaning, Security, H&S or any other type of service line.
Provides
organisations with irrefutable proof of presence evidence
■
Real-time data transfer provides timely and accurate performance information
■
Reduced downtime to manage issues
■
Improved client satisfaction
■
Rich evidence of compliance or failure can be captured within the system
■
Servicetrac technology removes the reliance on manual paper-based audits
■
More efficient use of personnel
Task Management is a key element of Servicetrac.
Incorporating an integrated Help Desk system, Servicetrac ensures that planned and reactive tasks are managed effectively and professionally.
■ Estates and maintenance ■ Key holding and response
■ Cleaning and Security (or any soft service) task failures
Core Function: Helpdesk
Equipping operatives with PDA’s or tablets, tasks received by Helpdesk operators can be assigned to teams or individuals in the field immediately. These tasks can then be tracked, managed and completed together with a full audit trail on a real-time basis.
Enabling efficient management of multiple tasks, Servicetrac Helpdesk can be utilised in
any scenario that requires speed of response to allow quick reaction. Integrating into third party systems, to provide smooth data flows, or as a standalone solution, Servicetrac can report on anything, on any scale. From simple cleaning tasks to the complete management of an alarm response operation, Servicetrac is an indispensable tool.
Facilitating the smooth transfer of information, the Servicetrac solution has been designed to easily integrate with a variety of external or internal third party systems. Providing a seamless link between existing and new technology, the flexibility of the Servicetrac software ensures that an organisation can experience maximum business benefits quickly with very little disruption and upheaval.
In addition, Servicetrac has a variety of interfaces that can be utilised to exchange data with other systems, import data from third party systems and provide data to external systems including Sharepoint and Business Intelligence tools.
Innovise provides a less than traditional CRM system (crm4fm) which integrates with Servicetrac. Encompassing Sales, Marketing and Service functions, crm4fm integration is designed specifically to reflect the requirement of Facilities Management and Security Organisations, crm4fm can significantly enhance task management capabilities.
Servicetrac also integrates with the Innovise TimeGate Workforce
Management System, thereby providing significant benefits to the customer in terms of implementing and managing the requirements and workforce on large contracts or sites.
Smooth transfer of information
Whether used in isolation or integrated with the
complimentary Innovise solution sets or an external third
party system, Servicetrac is a dynamic management tool.
Benefits:
■ Flexible Help Desk
System can be used within any scenario
■ Can be integrated
into third party systems
■ Field based mobile hardware provides effective task management
Including powerful reporting and alerting
capabilities Servicetrac can be tailored to
consolidate information or construct management
reports in a way that best fits your organisation.
Core Function:
Management and Information Reporting
Servicetrac’s built-in and extensive reporting suite incorporates clear selection criteria to allow management to access the level of detail that they require from the data that has been collected. Whether drilling down to fine detail or
appraising a general overview of activity, Servicetrac’s flexible reporting function can be altered to suit. Off the shelf or bespoke reporting demands are easily met by the suite of powerful reports within the product or with subtle changes to meet any demand, including dashboards.
The ability to export data automatically to external Business Intelligence tools allows performance information gathered via Servicetrac to be integrated with data from other systems to provide overall management reporting. These interfaces can also be used to provide dashboards for immediate views on current performance.
Please scan here to view our complete suite brochures
Innovise Software
Capstan House The Waterfront Brierley Hill
West Midlands DY5 1XL T +44(0)870 626 0400 F +44(0)870 626 0401 www.innovisesoftware.com
www.linkedin.com/company/innovise-plc @innovise
