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iii
Chapter 1 - About this guide
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Chapter 2 - About OPS Manager
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Chapter 3 - OPS Manager functionality
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Appendix A - Glossary
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3
Purpose of this guide
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Who this guide is written for
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Symbols used in this guide
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4
Where to find more information
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If you have suggestions for improvement
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What is OPS Manager?
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Advantages of using OPS Manager
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What types of networks can be managed?
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OPS Manager software options
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Network element software options
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Managing a stand-alone SX-2000 for Windows NT system or
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15
Getting Started
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About the top-level menu bar
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26
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39
Index
0
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