ACD Queue Call Summary

Full text

(1)

Start Date: Wed 13 Oct 2021 00:00 MST

ACD Extensions: Call Center ACD Group(792), Lending ACD Group(790)

End Date: Thu 14 Oct 2021 00:00 MST

ACD Queue Call Summary

Extension Received Answered Callback Failed Callback Abandoned Voice Mail Overflow

5 0 1 0 2 1

790 - Lending ACD Group 2

203 50 75 8 42 16

792 - Call Center ACD Group 28

Totals: 208 50 76 8 44 17 30

(2)
(3)

Voice mail calls for ACDQueues

Caller Name

Caller Number Terminated At

ACD Extension ACD Name Received At

10/13/21 11:50:34 AM 10/13/21 11:50:34 AM

790 Lending ACD Group 4805689663 ROSA DELGADO

10/13/21 09:17:44 AM 10/13/21 09:20:20 AM

792 Call Center ACD Group

8158061390 SILVER AUTO SAL

10/13/21 09:34:52 AM 10/13/21 09:35:25 AM

792 Call Center ACD Group

5204405789 WIRELESS CALLER

10/13/21 09:44:19 AM 10/13/21 09:44:19 AM

792 Call Center ACD Group

5203184846 ALAN SAGER

10/13/21 09:44:21 AM 10/13/21 09:44:21 AM

792 Call Center ACD Group

5209066250 MIGUEL CAMACHO

10/13/21 09:44:37 AM 10/13/21 09:44:37 AM

792 Call Center ACD Group

5202504157 G MOORE

10/13/21 09:47:45 AM 10/13/21 09:47:45 AM

792 Call Center ACD Group

5209125037 MAJUTA WALTER

10/13/21 09:49:12 AM 10/13/21 09:49:12 AM

792 Call Center ACD Group

5202504157 G MOORE

10/13/21 10:20:23 AM 10/13/21 10:21:37 AM

792 Call Center ACD Group

5202757042 TUCSON AZ

10/13/21 11:18:10 AM 10/13/21 11:18:46 AM

792 Call Center ACD Group

5203230904 BLAKE SALLIE

10/13/21 11:24:13 AM 10/13/21 11:35:38 AM

792 Call Center ACD Group

5202504157 G MOORE

10/13/21 02:02:28 PM 10/13/21 02:32:28 PM

792 Call Center ACD Group

5202045763 DANIEL WATSON

10/13/21 02:13:46 PM 10/13/21 02:14:31 PM

792 Call Center ACD Group

5203383623 TISA TAUTIMER

10/13/21 02:27:46 PM 10/13/21 02:28:30 PM

792 Call Center ACD Group

5203890565 WIRELESS CALLER

10/13/21 02:45:44 PM 10/13/21 02:45:44 PM

792 Call Center ACD Group

5209800766 HIRAM GARCIA

10/13/21 04:04:12 PM 10/13/21 04:04:48 PM

792 Call Center ACD Group

3234597259 GAINES DUVERGNE

10/13/21 04:36:04 PM 10/13/21 04:37:17 PM

792 Call Center ACD Group

5208864375 DAN FALKNER

(4)
(5)

Abandoned calls for ACDQueues

Caller Name

Caller Number Terminated At

ACD Extension ACD Name Called Number Received At

10/13/21 02:33:58 PM 10/13/21 02:34:39 PM

790 Lending ACD Group Restricted Unavailable 5208816262

10/13/21 03:53:45 PM 10/13/21 03:53:49 PM

790 Lending ACD Group 376 Vernon Babilon 450

10/13/21 09:34:54 AM 10/13/21 09:39:11 AM

792 Call Center ACD Group

6193479453 GUSTAVO 702

10/13/21 09:35:25 AM 10/13/21 09:37:48 AM

792 Call Center ACD Group

5205499944 WIRELESS CALLER 5208816262

10/13/21 09:40:03 AM 10/13/21 09:50:25 AM

792 Call Center ACD Group

Restricted Unavailable 5208816262

10/13/21 10:06:19 AM 10/13/21 10:08:41 AM

792 Call Center ACD Group

5203135046 YESENI QUINTERO 5208816262

10/13/21 10:12:04 AM 10/13/21 10:12:09 AM

792 Call Center ACD Group

5205482961 AGUAYO JACKIE 5208816262

10/13/21 10:12:04 AM 10/13/21 10:12:10 AM

792 Call Center ACD Group

5209653474 WIRELESS CALLER 5208816262

10/13/21 10:15:36 AM 10/13/21 10:19:09 AM

792 Call Center ACD Group

6782439676 JORDAN HILL 5208816262

10/13/21 10:19:39 AM 10/13/21 10:19:45 AM

792 Call Center ACD Group

3376889718 SLITER VANESSA 5208816262

10/13/21 10:21:14 AM 10/13/21 10:27:01 AM

792 Call Center ACD Group

5202481937 WIRELESS CALLER 5208816262

10/13/21 10:22:40 AM 10/13/21 10:22:48 AM

792 Call Center ACD Group

5204001723 HARTJE RENEE 5208816262

10/13/21 10:27:15 AM 10/13/21 10:32:12 AM

792 Call Center ACD Group

5207249271 PIMA COUNTY 5208816262

10/13/21 10:57:47 AM 10/13/21 10:59:12 AM

792 Call Center ACD Group

5202688340 CIBULA MARYANN 5208816262

10/13/21 11:10:09 AM 10/13/21 11:13:07 AM

792 Call Center ACD Group

5202710773 SAWKA JAMIE 5208816262

10/13/21 11:16:47 AM 10/13/21 11:16:58 AM

792 Call Center ACD Group

5203230904 BLAKE SALLIE 5208816262

10/13/21 11:18:55 AM 10/13/21 11:19:01 AM

792 Call Center ACD Group

5208828142 CENTRAL ALARM I 5208816262

10/13/21 11:23:39 AM 10/13/21 11:23:55 AM

792 Call Center ACD Group

5202561183 SYLVIA RAMIREZ 5208816262

(6)

Abandoned calls for ACDQueues

Caller Name

Caller Number Terminated At

ACD Extension ACD Name Called Number Received At

10/13/21 11:52:27 AM 10/13/21 11:56:57 AM

792 Call Center ACD Group

5203701713 VALDEZ LUPE 5208816262

10/13/21 11:57:15 AM 10/13/21 11:59:01 AM

792 Call Center ACD Group

5202627204 WIRELESS CALLER 5208816262

10/13/21 12:06:30 PM 10/13/21 12:06:39 PM

792 Call Center ACD Group

5203890565 WIRELESS CALLER 5208816262

10/13/21 12:14:05 PM 10/13/21 12:15:02 PM

792 Call Center ACD Group

5202565633 WIRELESS CALLER 5208816262

10/13/21 01:10:05 PM 10/13/21 01:10:09 PM

792 Call Center ACD Group

5209074625 BRIAN GONZALEZ 5208816262

10/13/21 01:53:46 PM 10/13/21 01:54:20 PM

792 Call Center ACD Group

5202370030 WIRELESS CALLER 5208816262

10/13/21 01:59:12 PM 10/13/21 01:59:24 PM

792 Call Center ACD Group

5204811290 WIRELESS CALLER 5208816262

10/13/21 02:04:10 PM 10/13/21 02:11:07 PM

792 Call Center ACD Group

5204500535 PACHECO,MICHEL 5208816262

10/13/21 02:08:46 PM 10/13/21 02:11:46 PM

792 Call Center ACD Group

5208188121 ANAYA SAMUEL 5208816262

10/13/21 02:13:46 PM 10/13/21 02:17:23 PM

792 Call Center ACD Group

4696844856 HI-LINE AUTO D 5208816262

10/13/21 02:17:31 PM 10/13/21 02:18:53 PM

792 Call Center ACD Group

5204996895 SAUNDRA PAPST 5208816262

10/13/21 02:30:06 PM 10/13/21 02:30:11 PM

792 Call Center ACD Group

5207804721 PAULA WILLIAMS 5208816262

10/13/21 02:32:45 PM 10/13/21 02:33:20 PM

792 Call Center ACD Group

2165773348 WILLIAM BURKERT 5208816262

10/13/21 02:32:52 PM 10/13/21 02:33:00 PM

792 Call Center ACD Group

Restricted Unavailable 702

10/13/21 02:34:10 PM 10/13/21 02:34:18 PM

792 Call Center ACD Group

5202045763 DANIEL WATSON 5208816262

10/13/21 02:46:50 PM 10/13/21 02:56:56 PM

792 Call Center ACD Group

5208915447 WIRELESS CALLER 5208816262

10/13/21 03:13:14 PM 10/13/21 03:13:53 PM

792 Call Center ACD Group

5202445692 JONES TRAMEZE 5208816262

10/13/21 03:23:40 PM 10/13/21 03:23:51 PM

792 Call Center ACD Group

5204657756 WIRELESS CALLER 5208816262

(7)

Abandoned calls for ACDQueues

Caller Name

Caller Number Terminated At

ACD Extension ACD Name Called Number Received At

10/13/21 03:26:29 PM 10/13/21 03:27:01 PM

792 Call Center ACD Group

5202899094 Smith Woodrow 5208816262

10/13/21 03:31:30 PM 10/13/21 03:31:41 PM

792 Call Center ACD Group

5208912351 QUALITY ORNAMEN 5208816262

10/13/21 03:32:21 PM 10/13/21 03:43:31 PM

792 Call Center ACD Group

5202306207 STEVE CELAYA 5208816262

10/13/21 03:44:55 PM 10/13/21 03:47:05 PM

792 Call Center ACD Group

5202306207 STEVE CELAYA 5208816262

10/13/21 03:56:25 PM 10/13/21 04:01:35 PM

792 Call Center ACD Group

5207270092 WIRELESS CALLER 5208816262

10/13/21 04:17:13 PM 10/13/21 04:23:03 PM

792 Call Center ACD Group

5207772208 TITLE SECURITY 5208816262

10/13/21 04:24:07 PM 10/13/21 04:29:03 PM

792 Call Center ACD Group

5203736725 SELINA RAMIREZ 5208816262

10/13/21 04:43:35 PM 10/13/21 04:46:53 PM

792 Call Center ACD Group

5208381315 PAUL MARTINEZ 5208816262

(8)

Callback Calls For ACDQueues

Caller Name

Caller Number Terminated At

ACD Extension ACD Name Callback Success Received At

10/13/21 02:59:04 PM 10/13/21 03:07:18 PM

790 Lending ACD Group

5208911974 ELEAZ GUTIERREZ 5208911974 T

10/13/21 09:25:03 AM 10/13/21 09:54:52 AM

792 Call Center ACD

Group 5208504650 KAREN CZECH 5208504650 T

10/13/21 09:25:27 AM 10/13/21 09:43:09 AM

792 Call Center ACD

Group 5202566952 WIRELESS CALLER5202566952 T

10/13/21 09:31:13 AM 10/13/21 09:42:25 AM

792 Call Center ACD

Group 5202947944 GLORIA MENDOZA 5202947944 T

10/13/21 09:32:32 AM 10/13/21 09:52:56 AM

792 Call Center ACD

Group 5202503224 Casillas Silvia 5202503224 T

10/13/21 09:33:43 AM 10/13/21 09:58:24 AM

792 Call Center ACD

Group 5203082319 WIRELESS CALLER5203082319 T

10/13/21 09:34:41 AM 10/13/21 10:00:28 AM

792 Call Center ACD

Group 5203075645 WIRELESS CALLER5203075645 T

10/13/21 09:37:06 AM 10/13/21 10:00:59 AM

792 Call Center ACD

Group 5207951335 WIRELESS CALLER5207951335 T

10/13/21 09:38:33 AM 10/13/21 10:08:22 AM

792 Call Center ACD

Group 5204887527 WIRELESS CALLER5204887527 T

10/13/21 09:38:56 AM 10/13/21 10:03:43 AM

792 Call Center ACD

Group 5206477512 Hudson John 5206477512 T

10/13/21 09:41:18 AM 10/13/21 10:05:20 AM

792 Call Center ACD

Group 5203021652 S GONZALEZ 5203021652 F

10/13/21 09:42:28 AM 10/13/21 10:09:48 AM

792 Call Center ACD

Group 6782439676 JORDAN HILL 6782439676 T

10/13/21 09:43:31 AM 10/13/21 10:15:01 AM

792 Call Center ACD

Group 5202373895 KATRINA L 5202373895 T

10/13/21 09:51:03 AM 10/13/21 10:35:36 AM

792 Call Center ACD

Group 5209125037 MAJUTA WALTER 5209125037 F

10/13/21 09:52:58 AM 10/13/21 10:15:53 AM

792 Call Center ACD

Group 7262022060 Unavailable 7262022060 T

10/13/21 09:57:49 AM 10/13/21 10:17:47 AM

792 Call Center ACD

Group 5204997127 MELINDA 5204997127 T

10/13/21 10:02:25 AM 10/13/21 10:28:23 AM

792 Call Center ACD

Group 5202477283 BRACAMONTE,JOD5202477283 T

10/13/21 10:06:19 AM 10/13/21 10:19:09 AM

792 Call Center ACD

Group 5203021652 S GONZALEZ 5203021652 T

(9)

Callback Calls For ACDQueues

Caller Name

Caller Number Terminated At

ACD Extension ACD Name Callback Success Received At

10/13/21 10:07:53 AM 10/13/21 10:24:20 AM

792 Call Center ACD

Group 5758025895 WIRELESS CALLER5758025895 T

10/13/21 10:08:49 AM 10/13/21 10:22:38 AM

792 Call Center ACD

Group 5204095549 REBEKAH GARCIA 5204095549 T

10/13/21 10:17:05 AM 10/13/21 10:20:15 AM

792 Call Center ACD

Group 5202481937 WIRELESS CALLERN/A F

10/13/21 10:20:15 AM 10/13/21 10:35:21 AM

792 Call Center ACD

Group 5204613571 WIRELESS CALLER5204613571 T

10/13/21 10:23:40 AM 10/13/21 10:49:10 AM

792 Call Center ACD

Group 5204008030 WIRELESS CALLER5204008030 T

10/13/21 10:29:00 AM 10/13/21 10:38:46 AM

792 Call Center ACD

Group 5203497733 WIRELESS 5203497733 T

10/13/21 10:30:58 AM 10/13/21 10:41:57 AM

792 Call Center ACD

Group 5203497733 WIRELESS 5203497733 T

10/13/21 10:36:18 AM 10/13/21 10:42:25 AM

792 Call Center ACD

Group 5203606374 WIRELESS CALLER5203606374 T

10/13/21 10:39:28 AM 10/13/21 10:52:26 AM

792 Call Center ACD

Group 5207309082 SHULTZ,KIT 5207309082 T

10/13/21 11:11:00 AM 10/13/21 11:23:08 AM

792 Call Center ACD

Group 5209095737 WILLIAM BROWN 5209095737 T

10/13/21 11:11:56 AM 10/13/21 11:29:42 AM

792 Call Center ACD

Group 5203395678 VAZQUEZ

MARGARE 5203395678 T

10/13/21 11:13:34 AM 10/13/21 11:38:04 AM

792 Call Center ACD

Group 5202688340 CIBULA MARYANN 5202688340 T

10/13/21 11:22:21 AM 10/13/21 11:35:07 AM

792 Call Center ACD

Group 5202880471 WIRELESS CALLER5202880471 T

10/13/21 11:39:26 AM 10/13/21 11:40:20 AM

792 Call Center ACD

Group 5202786374 JEANETTE N/A F

10/13/21 11:39:55 AM 10/13/21 11:46:17 AM

792 Call Center ACD

Group 5202579560 LEON,ESTEBAN 5202579560 T

10/13/21 11:43:22 AM 10/13/21 11:55:35 AM

792 Call Center ACD

Group 5208090088 RODRIGUEZ 5208090088 T

10/13/21 11:56:54 AM 10/13/21 12:30:39 PM

792 Call Center ACD

Group 5209813934 TUCSON AZ 5209813934 F

10/13/21 11:57:19 AM 10/13/21 12:15:51 PM

792 Call Center ACD

Group 5204889594 WIRELESS CALLER5204889594 T

(10)

Callback Calls For ACDQueues

Caller Name

Caller Number Terminated At

ACD Extension ACD Name Callback Success Received At

10/13/21 12:02:32 PM 10/13/21 12:25:26 PM

792 Call Center ACD

Group 5204045669 CINDY RICHARDS 5204045669 T

10/13/21 12:13:29 PM 10/13/21 12:25:59 PM

792 Call Center ACD

Group 5203061511 WIRELESS CALLER5203061511 T

10/13/21 12:14:05 PM 10/13/21 12:31:35 PM

792 Call Center ACD

Group 5204704981 WIRELESS CALLER5204704981 T

10/13/21 12:18:48 PM 10/13/21 12:29:53 PM

792 Call Center ACD

Group 5203091302 KEA A,MATTHEW L 5203091302 T

10/13/21 12:28:50 PM 10/13/21 12:33:14 PM

792 Call Center ACD

Group 5203304179 QUIJADA,EVELYN 5203304179 T

10/13/21 12:29:32 PM 10/13/21 12:54:27 PM

792 Call Center ACD

Group 5202784264 PIPER AROS 5202784264 T

10/13/21 12:34:21 PM 10/13/21 12:42:35 PM

792 Call Center ACD

Group 5203076060 WILLIE BROWN 5203076060 T

10/13/21 12:43:46 PM 10/13/21 12:57:34 PM

792 Call Center ACD

Group 5202791564 WIRELESS CALLER5202791564 T

10/13/21 12:48:07 PM 10/13/21 01:06:00 PM

792 Call Center ACD

Group 5203076060 WILLIE BROWN 5203076060 T

10/13/21 12:54:45 PM 10/13/21 01:05:08 PM

792 Call Center ACD

Group 5203397768 WIRELESS CALLER5203397768 T

10/13/21 12:57:58 PM 10/13/21 01:09:58 PM

792 Call Center ACD

Group 5203586123 LIZARRAGA 5203586123 T

10/13/21 01:07:04 PM 10/13/21 01:12:35 PM

792 Call Center ACD

Group 5202054200 US COURTS 5208916855 T

10/13/21 01:07:47 PM 10/13/21 01:15:28 PM

792 Call Center ACD

Group 5204447562 WIRELESS CALLER5204447562 T

10/13/21 01:10:19 PM 10/13/21 01:18:23 PM

792 Call Center ACD

Group 5203397768 WIRELESS CALLER5203397768 T

10/13/21 01:12:41 PM 10/13/21 01:17:00 PM

792 Call Center ACD

Group 5209074625 BRIAN GONZALEZ 5209074625 T

10/13/21 01:14:59 PM 10/13/21 01:19:02 PM

792 Call Center ACD

Group 5208090088 RODRIGUEZ 5208090088 T

10/13/21 01:35:13 PM 10/13/21 01:47:49 PM

792 Call Center ACD

Group 5203890565 WIRELESS CALLER5203890565 T

10/13/21 01:36:38 PM 10/13/21 01:49:25 PM

792 Call Center ACD

Group 5206238800 FINLEY DISTRIBT 5202359476 T

(11)

Callback Calls For ACDQueues

Caller Name

Caller Number Terminated At

ACD Extension ACD Name Callback Success Received At

10/13/21 01:38:01 PM 10/13/21 01:58:17 PM

792 Call Center ACD

Group 5204881020 DE ANNA BARBER 5204881020 T

10/13/21 01:44:41 PM 10/13/21 02:07:31 PM

792 Call Center ACD

Group 5203903667 TERESA PHAM 5203903667 T

10/13/21 01:51:15 PM 10/13/21 02:17:13 PM

792 Call Center ACD

Group 5202410396 MULLENEAUX 5202410396 T

10/13/21 01:53:54 PM 10/13/21 02:34:27 PM

792 Call Center ACD

Group 4696844856 HI-LINE AUTO D 4696844856 T

10/13/21 01:56:37 PM 10/13/21 02:19:20 PM

792 Call Center ACD

Group 5203237100 Carolina 5209547909 T

10/13/21 02:11:54 PM 10/13/21 02:38:18 PM

792 Call Center ACD

Group 5204451507 WIRELESS CALLER5204451507 T

10/13/21 02:13:28 PM 10/13/21 02:48:45 PM

792 Call Center ACD

Group 5202567433 PALKO,JOHN 5202567433 T

10/13/21 02:19:55 PM 10/13/21 02:52:29 PM

792 Call Center ACD

Group 4802834539 DAVIS,LAVERA 4802834539 T

10/13/21 02:22:55 PM 10/13/21 02:49:33 PM

792 Call Center ACD

Group 5206611548 WIRELESS CALLER5206611548 T

10/13/21 02:24:28 PM 10/13/21 03:01:20 PM

792 Call Center ACD

Group 5205619102 DESTINY BALTAZA 5205619102 T

10/13/21 02:29:31 PM 10/13/21 02:58:37 PM

792 Call Center ACD

Group 5203890565 WIRELESS CALLER5203890565 T

10/13/21 02:32:11 PM 10/13/21 02:59:17 PM

792 Call Center ACD

Group 5202445692 JONES TRAMEZE 5202445692 T

10/13/21 02:35:25 PM 10/13/21 03:17:20 PM

792 Call Center ACD

Group 5202447300 ENRIQUEZ,FRANCI 5202447300 T

10/13/21 02:36:58 PM 10/13/21 03:18:16 PM

792 Call Center ACD

Group 5202408753 WIRELESS CALLER5202408753 T

10/13/21 02:45:44 PM 10/13/21 03:32:27 PM

792 Call Center ACD

Group 5208292160 Bogart Beverly 5208292160 T

10/13/21 02:49:41 PM 10/13/21 03:55:00 PM

792 Call Center ACD

Group 5202987882 520 2987882 5209176222 F

10/13/21 02:56:52 PM 10/13/21 03:22:59 PM

792 Call Center ACD

Group 5202477283 BRACAMONTE,JOD5202477283 T

10/13/21 03:01:43 PM 10/13/21 03:30:06 PM

792 Call Center ACD

Group 5202445692 JONES TRAMEZE 5202445692 T

(12)

Callback Calls For ACDQueues

Caller Name

Caller Number Terminated At

ACD Extension ACD Name Callback Success Received At

10/13/21 03:14:21 PM 10/13/21 04:08:19 PM

792 Call Center ACD

Group 5207625404 MESSINGER GILBE 5207625404 F

10/13/21 03:25:24 PM 10/13/21 04:15:33 PM

792 Call Center ACD

Group 5205910841 KELVINANDMARIA 5205910841 T

10/13/21 03:29:17 PM 10/13/21 03:49:39 PM

792 Call Center ACD

Group 5204657756 WIRELESS CALLER5204657756 T

10/13/21 03:33:37 PM 10/13/21 03:54:04 PM

792 Call Center ACD

Group 5208912351 QUALITY

ORNAMEN 5208912351 T

10/13/21 03:33:54 PM 10/13/21 03:34:37 PM

792 Call Center ACD

Group 5203899998 DALLAHAN CODY N/A F

10/13/21 03:37:33 PM 10/13/21 04:06:00 PM

792 Call Center ACD

Group 5207300266 WIRELESS CALLER5207300266 T

10/13/21 03:39:10 PM 10/13/21 04:07:42 PM

792 Call Center ACD

Group 5203126684 WIRELESS CALLER5203126684 T

10/13/21 04:00:19 PM 10/13/21 04:15:18 PM

792 Call Center ACD

Group 5208204015 WIRELESS CALLER5208204015 T

10/13/21 04:02:47 PM 10/13/21 04:18:04 PM

792 Call Center ACD

Group 5208292160 Bogart Beverly 5208292160 T

10/13/21 04:08:24 PM 10/13/21 04:22:38 PM

792 Call Center ACD

Group 5207300266 WIRELESS CALLER5207300266 T

10/13/21 04:26:21 PM 10/13/21 04:35:48 PM

792 Call Center ACD

Group 5202860732 WIRELESS CALLER5202860732 T

10/13/21 04:44:17 PM 10/13/21 04:49:22 PM

792 Call Center ACD

Group 6232963448 MAHIBA

FALATOON 6232963448 T

(13)

Overflow calls for ACDQueues

Caller Name

Caller Number Terminated At

ACD Extension ACD Name Received At

10/13/21 09:46:01 AM 10/13/21 09:48:32 AM

790 Lending ACD Group 5205499944 WIRELESS CALLER

10/13/21 11:50:34 AM 10/13/21 11:50:34 AM

790 Lending ACD Group 4805689663 ROSA DELGADO

10/13/21 09:17:44 AM 10/13/21 09:20:20 AM

792 Call Center ACD Group

8158061390 SILVER AUTO SAL

10/13/21 09:30:32 AM 10/13/21 09:31:42 AM

792 Call Center ACD Group

5202503224 Casillas Silvia

10/13/21 09:34:52 AM 10/13/21 09:35:25 AM

792 Call Center ACD Group

5204405789 WIRELESS CALLER

10/13/21 09:44:03 AM 10/13/21 09:44:03 AM

792 Call Center ACD Group

5205499944 WIRELESS CALLER

10/13/21 09:44:19 AM 10/13/21 09:44:19 AM

792 Call Center ACD Group

5203184846 ALAN SAGER

10/13/21 09:44:21 AM 10/13/21 09:44:21 AM

792 Call Center ACD Group

5209066250 MIGUEL CAMACHO

10/13/21 09:44:37 AM 10/13/21 09:44:37 AM

792 Call Center ACD Group

5202504157 G MOORE

10/13/21 09:44:46 AM 10/13/21 09:44:46 AM

792 Call Center ACD Group

5205499944 WIRELESS CALLER

10/13/21 09:46:01 AM 10/13/21 09:46:01 AM

792 Call Center ACD Group

5202504157 G MOORE

10/13/21 09:47:45 AM 10/13/21 09:47:45 AM

792 Call Center ACD Group

5209125037 MAJUTA WALTER

10/13/21 09:49:12 AM 10/13/21 09:49:12 AM

792 Call Center ACD Group

5202504157 G MOORE

10/13/21 09:49:33 AM 10/13/21 09:49:34 AM

792 Call Center ACD Group

5204055325 JOE TARVER

10/13/21 10:20:23 AM 10/13/21 10:21:37 AM

792 Call Center ACD Group

5202757042 TUCSON AZ

10/13/21 11:18:10 AM 10/13/21 11:18:46 AM

792 Call Center ACD Group

5203230904 BLAKE SALLIE

10/13/21 11:24:13 AM 10/13/21 11:35:38 AM

792 Call Center ACD Group

5202504157 G MOORE

10/13/21 01:16:38 PM 10/13/21 01:17:10 PM

792 Call Center ACD Group

5208090088 RODRIGUEZ ANDRE

(14)

Overflow calls for ACDQueues

Caller Name

Caller Number Terminated At

ACD Extension ACD Name Received At

10/13/21 02:02:28 PM 10/13/21 02:32:28 PM

792 Call Center ACD Group

5202045763 DANIEL WATSON

10/13/21 02:13:46 PM 10/13/21 02:14:31 PM

792 Call Center ACD Group

5203383623 TISA TAUTIMER

10/13/21 02:27:46 PM 10/13/21 02:28:30 PM

792 Call Center ACD Group

5203890565 WIRELESS CALLER

10/13/21 02:31:13 PM 10/13/21 02:48:16 PM

792 Call Center ACD Group

4352120130 STRATEGIC RESOU

10/13/21 02:34:48 PM 10/13/21 02:34:48 PM

792 Call Center ACD Group

5202408753 WIRELESS CALLER

10/13/21 02:36:06 PM 10/13/21 02:36:06 PM

792 Call Center ACD Group

5202732946 DIAVID NUNEZ

10/13/21 02:39:20 PM 10/13/21 02:39:20 PM

792 Call Center ACD Group

5202447300 ENRIQUEZ,FRANCI

10/13/21 02:40:46 PM 10/13/21 02:40:46 PM

792 Call Center ACD Group

5209800766 HIRAM GARCIA

10/13/21 02:45:44 PM 10/13/21 02:45:44 PM

792 Call Center ACD Group

5209800766 HIRAM GARCIA

10/13/21 02:48:23 PM 10/13/21 02:48:23 PM

792 Call Center ACD Group

5202045763 DANIEL WATSON

10/13/21 04:04:12 PM 10/13/21 04:04:48 PM

792 Call Center ACD Group

3234597259 GAINES DUVERGNE

10/13/21 04:36:04 PM 10/13/21 04:37:17 PM

792 Call Center ACD Group

5208864375 DAN FALKNER

Figure

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References

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