BroadWorks Release 21
Jim McGonigle
Mobility
Persona Management Concept
Subscriber – userid@domain
Devices…
Persona / Identities
User Profile
Business PersonalMobility
Persona Management Characteristics
• A User can have several identities
• Each identity may require different behavior or personality (persona)
• A User has a single profile with the set of BWKS features:
• The User’s profile includes multiple identities such as Mobile numbers, BWA
Locations, Alternate numbers.
• Some features need to behave differently based on the persona being
utilized.
• Each person can be configured with:
• Incoming call specific alerting rules
• Outgoing calling line ID delivery options
• Incoming call Selective Call Forwarding rules
Mobility
Persona Management Characteristics
• A User has a single telephony Presence
• based on the aggregation of the user’s Personas • If one Persona is busy, the user is busy• A User has single set of credentials for configuration and
management of his/her personas
Mobility
Recommended Deployment
Subscriber – userid@domain
Devices…
Fixed – Primary Address
BC – SCA Address
Mobile – BroadWorks Mobility BYOD – BroadWorks Anywhere A single subscriber has many devices, from a
fixed IP Phone, to soft clients like BC Desktop or Mobile, Mobile phones in the offer or other
BYOD.
All devices are known to BroadWorks and presents telephony presence accordingly.
Mobility
Identity based call controls (CLID Control)
• Why?
• Users want to control the
number presented on
outgoing calls
• What?
• Outgoing call from Fixed
Device
• Outgoing call from Mobile
• CLI Options (Persistent) • Per call presentation Subscriber – userid@domainMobile 1: Present Profile ID
Dial FAC to present Mobile ID
Mobile 2: Present Mobile ID Dial FAC to present Profile ID
Mobility
Identity based call controls (Alerting Policies)
•
Why?
• Users want to control what devices ring based on the number they are being contacted at
•
What?
• Rules based on the User’s assigned numbers (identities)
• For each identity the options include: • Ring all devices
• Mobile identities to include/exclude • Ring fixed devices
• HG/CC Restrictions per device Subscriber – userid@domain
Primary ID
Mobile1 ID Ring All
Mobility
Multi-Sim Support
• Why?
• Users have multiple devices
• What?
• Multiple Mobile Numbers per user • For each mobile number the Options
Include
• Alerting enabled/disabled • Identity Alerting Policy
• Deny originations/terminations • Prevent/allow calls between
identities
• Option to exclude alerting for some services
Car SIM National
Mobile
Subscriber – userid@domain
International
Mobility
Selective Criteria Enhancements for Called Number
• Why?
• Users want to provide different call treatment based on the number they are being contacted at.
• What?
• Existing Selective service configuration to include a “Calls To” number in the criteria
• May be the user’s primary, Alternate(s), or BW Mobility Number(s).
• Supported services
• Call Forwarding Selective
• Selective Call Rejection/Acceptance • BroadWorks Anywhere
• Custom Ringback User
• Executive/Executive-Assistant • Priority Alert
• Call Notify
• Pre-alerting Announcement
Mobility
Selectable SCF Call Anchoring
• Why?
• MNO or User only wants business
calls on Broadworks.
• What?
• Allow a user to dial a FAC code to
enable/disable call anchoring and
allow the call to continue in the
mobile network as a personal call.
• Allow user to set call anchoring on or
off permanently.
• Allow user to disable call anchoring
based on TOD
• Configurable on each Mobile Identity
PSTN Mobile
Network PSTN
Mobile Network
Mobility
Multi-Country Enhancements• Why?
• Allow multi-county/multi-MNO deployments• What?
• SCF in each country/MNO• Per-Country Number normalization • Per Mobile identity association with
specific SCF
• IMRN pool association with specific SCF MGC/F SIP SS 7 2G/3G CS core MSC 2G/3G Mobile SCF 1 HLR MGC/F SS 7 2G/3G CS core MSC 2G/3G Mobile SCF 2 HLR I P SI P I P I P HQ
Personal Assistant
Personal Assistant
“Jim McGonigle is in a meeting until today at 2PM. To be transferred to an attendant press 2. Otherwise press 3 or
stay on the line to leave a message.”
Colleague Calls my business # Jim (In a Meeting) Spouse Personal Assistant Calls my business # Jim (In a Meeting)
x
Call is blocked and caller gets choice to leave VM or transfer
to my attendant.
Personal assistant is bypassed for select
calling numbers Friend Personal Assistant Calls my personal # Jim (In a Meeting) Personal assistant is bypassed for select
called numbers
Personal Assistant
User Service
• User Service assignable to all real users
• Provides an “enhanced Do Not Disturb” functionality
• Personal Assistant provides a number of selections for
user configuration in addition to None (Off)
• Each selection allows
• An announcement that will be played to the caller including the personal name and the end time if configured
• Provides an optional ability to allow caller to transfer to attendant • A date/time for the selection to expire
• VIP List
• Each Personal Assistant has a VIP list that will allow callers on that list to bypass the Personal Assistant
• An entry may be a phone number, extension and can include the use of wildcards
Personal Assistant
User Experience
• BTBC used to control selection for personal assistant
(Xsi)
• Voice Portal used to select also
• Web Portal or other portals (OCI)
• Receptionist should show Personal Assistant Status
• Predefined Presence
• In a Meeting
• Out for Lunch
• On Vacation
• Out of the Office
• Temporarily Out
• Gone for the day
• On a Business trip
Business Trunking
Large PBX Support
• The feature simplifies the provisioning requirements on
BroadWorks for supporting Large PBXs.
• Allows BroadWorks to support PBX with one enterprise trunk user instance
• The feature provides a new user service (Route List)
that is functional when assigned to enterprise trunk
users.
• The service allows DN ranges to be assigned.
• All requests to/from the PBX that map to the enterprise
trunk user DN or any DN within the route list service will
use the enterprise trunk user instance to process
originating/terminating services.
Business Trunking
Enterprise Capacity Management
• Allows the Enterprise Admin to control the number of
calls that are routed through an enterprise trunk.
• The Enterprise Admin can now enable or disable
capacity management on the enterprise trunk.
• At system upgrade the capacity management is disabled.• When enabled, a capacity can be assigned to the
enterprise trunk up to the maximum capacity for the
enterprise. Once this capacity is reached, no further
calls can be originated or terminated to the enterprise
trunk.
• An alarm is issued when a call is blocked due to ET capacity. • The CDR is updated when a call is blocked due to ET capacity
WRS
WebRTC
• Enhanced to support registrations from WebRTC client
• Allows WebRTC clients to receive calls• Enables WebRTC to WebRTC calls
Network Function Manager (NFM)
Capabilities
• The NFM provides a generic platform that provides a
number of capabilities to enhance BroadWorks
management and orchestration
• NFM-based capabilities are seen to include
• Node License Management (Release 21)• Automated Node Orchestration • Elasticity Manager
• Fault/Alarm Management and Performance Metrics • Centralized Configuration Management
• Centralized Patch Management • Centralized User Management • Centralized Troubleshooting
Network Function Manager (NFM)
Node License Management (NLM)
• A centralized NLM function which distributes and controls licenses to
nodes without tying them to a physical machine
• BroadWorks provided licenses are loaded on the NFM NLM function
• BroadWorks nodes are mapped to licenses
• Licenses are automatically pushed to BroadWorks nodes
Node License Manager inventory MS1 license signature license store license signature license signature license signature license signature MS1 ... ... AS1 ... ... Xsp1 ... ... NS1 .. ... AS1 Xsp1 NS1 license signature license signature license signature
Service Enhancements
Terminate Alerting when Rejected
• Allows alerting to be terminated when a user rejects a
call from a Primary or SCA endpoint
• Why?
• Users typically have multiple devices at the same location (desk phone, BC, mobile)
• Today, all the devices ring and individually need to be told to stop ringing
• What?
• Enhancement allows the user to reject a call on their phone and all the other endpoints will stop alerting
Service Enhancements
Miscellaneous
• Allow FAC Codes to be disabled on a per user/per group
• MP3 Support for Voice Messaging
• Recorded voice messages can be in the mp3 format
• Query Find-me/Follow-me numbers at system level
• Call Center marking data from external systems
• AoC – Manage tariff changes from the OCS
• MRF – Redundancy for Call Recording/N-Way
• COLP information support for PBX users on Business
Trunking
24 Month Major Release Cycle
Fewer major releases – Better quality – Better support
• Next Major Release will be in Q4-2016
• Aligns with current frequency of upgrades in the field