Adam J Rafels
MCSE, MCITP, MCSA, MCTS
adamjrafels@yahoo.com (512) 771-1723
Robust, dynamic, and goal driven information technology consultant with a history of successful and on-time projects. Over eleven years of experience as a consultant at Catapult Systems with large enterprises involving architecture, design, health checks, testing, pilots, implementations, support, client documentation, pre-sales calls, scoping calls, and writing Statements of Work. Over eighteen years in the information technology field. Sympathetic understanding of business needs and budgets.
EXPERTISE Applications: Microsoft Office 2013, Microsoft Office 2010, Microsoft Office 2007, Microsoft Office 2003
Operating Systems: Microsoft Windows Server 2012 R2, Microsoft Windows 8.1, Microsoft Windows 7 SP1, Microsoft Windows Server 2008 R2, WatchGuard Firewalls, Microsoft Windows Server 2003, Microsoft Windows XP, Microsoft Windows 2000
Microsoft Azure/Cloud Technologies: Virtual Machines, Virtual Networks, Web App/Vnet Integration, User Defined Routes, Site-to-Site VPN, Office 365, Web Apps (WordPress)
Software and Servers: Microsoft DirSync, Barracuda NG Firewall 6.0.1, Microsoft System Center Configuration Manager 2012, Microsoft Deployment Toolkit 2013, SDM Software GPO
Reporting Pak, Microsoft Group Policy Management Console/PowerShell/Scripts, Microsoft Deployment Toolkit 2012, Microsoft Forefront Unified Access Gateway 2010, Microsoft System Center Configuration Manager Endpoint Protection 2012, Microsoft Forefront Endpoint Protection 2010, Microsoft System Center Configuration Manager 2007, Microsoft Threat Management Gateway 2010, Microsoft Exchange 2010, Microsoft System Center Data
Protection Manager 2012, Microsoft BitLocker Administration and Monitoring, Microsoft Virtual Machine Manager 2008 R2, Microsoft Forefront Protection 2010 for Exchange Server, Microsoft Deployment Toolkit 2010, Microsoft Application Virtualization 4.6, Microsoft Enterprise Desktop Virtualization 2.0, Microsoft Forefront Protection 2010 for SharePoint, Microsoft Forefront Client Security, Microsoft SQL Server 2008, Microsoft System Center Desktop Error Monitoring, Symantec Endpoint Protection 11, Microsoft Data Protection Manager 2007, Microsoft
Exchange 2007, Microsoft Exchange 2007 Unified Messaging, Symantec Antivirus 10.2, Kerio Connect, Microsoft Small Business Server 2007, Microsoft System Center Essentials 2007, SQL Server 2005, Microsoft Small Business Server 2003, Microsoft Exchange 2003, Microsoft
Forefront for Exchange, Blackberry Enterprise Server, TrendMicro OfficeScan, Microsoft Internet Security and Acceleration 2006, Microsoft Virtual Server 2005 R2, Live Communications Server 2005, Microsoft Business Desktop Deployment, Symantec Ghost, Symantec BackupExec, Trouble Ticket Express, Xigla Absolute Live Support .NET, Lyris ListManager, L-Soft LISTSERV, myTTY 3.0 Tools and Resources: Quest Migration Manager 8.10, Microsoft Active Directory Topology Diagrammer, Microsoft IdFix, User State Migration Tool 4.0, Microsoft Application Compatibility Toolkit 5.6, Microsoft Active Directory Migration Tool 3.2, Custom Scripts, Microsoft Office 2010 Migration Planning Manager, Microsoft Office 2010 Environment Assessment Tool, Microsoft Windows Automated Installation Kit, Microsoft Assessment and Planning Toolkit 5.5,
Windows Roles and Features: Microsoft Active Directory Sites and Services, Active Directory Federation Services, Active Directory Certificate Services, Active Directory Lightweight Directory Services, Active Directory Domain Services, Group Policy Management, DNS Server, BitLocker Drive Encryption, DHCP Server, Hyper-V, Active Directory Rights Management Services, File
Windows Deployment Services (WSUS), Failover Clustering, Multipath I/O, Network Load Balancing, Storage Manager for SANs
Industries: Finance, Government, Services, Technology, Retail & Hospitality, Construction, Media & Entertainment, Healthcare, Energy, Non-Profit, Manufacturing & Distribution, Real Estate, Insurance, Education, Transportation & Logistics, Real Estate
RELEVANT PROJECT EXPERIENCE
Project Responsibilities / Results Tools and Technologies
ADFS Upgrade (Government)
• Review client’s ADFS and DirSync environment • Prepare formal upgrade documentation with
detailed steps to upgrade the operating system
Microsoft Windows Server 2012 R2 Microsoft Active Directory
Federation Services Microsoft DirSync Windows Server
Upgrade (Government)
• Review client’s certificate authority environment • Prepare formal upgrade documentation with
detailed steps to upgrade the operating system
Microsoft Windows Server 2012 R2 Microsoft Active Directory
Certificate Services Active Directory
Migration (Services)
• Migrate approximately 1,000 users with associated groups and workstations from one acquired company/domain to another
Quest Migration Manager
Azure Remediation (Technology)
• Assessed and resolved issue with client’s Azure site-to-site VPN configuration
Microsoft Azure Virtual Networks
ADAM to AD LDS Migration (Government)
• Migrated Active Directory Application Mode instances from Windows Server 2003 to Active Directory Lightweight Directory Services on Windows 2012 R2
Microsoft Windows Server 2012 R2
AD Planning
(Retail & Hospitality)
• Performed an Active Directory health check • Documented detailed implementation plan to
migrate child domain to its own forest
Microsoft Active Directory Topology Diagrammer Microsoft Active Directory Azure Network
Assessment & Recommendation (Construction)
• Presented a Proof of Concept (POC) of isolated subnets within the same VNet in Azure with all traffic going in and out of a Barracuda NG Firewall using User Defined Routes (UDR)
• Removed the client’s current Site-to-Site Azure VPN and implemented a Barracuda TINA tunnel • Migrated production servers to a new Azure VNet • Implemented the PoC to production
Microsoft Azure Site-to-Site VPN Microsoft Azure User Defined Routes
Microsoft Azure Virtual Networks Microsoft Azure Virtual Machines Barracuda NG Firewall
Windows 8.1 Image (Finance)
• Created Windows 8.1 image using a hybrid
approach with MDT and ConfigMgr for Surface Pro devices
• Designed the ConfigMgr task sequences so new models can be easily added by the client
Microsoft Windows 8.1 Microsoft Deployment Tooklit 2013
Microsoft System Center Configuration Manager 2012
Project Responsibilities / Results Tools and Technologies AD & Exchange
Assessment (Media & Entertainment)
• Preformed an Active Directory and Exchange health check
• Recommended real life and Microsoft best practices
Microsoft Active Directory Microsoft Exchange 2010
Active Directory Upgrade (Healthcare)
• Retired obsolete Windows 2003 DCs
• Prioritized placement of new DCs in a multi-site environment
• Introduced Windows 2012 DCs into the environment
• Cleaned up Active Directory Sites and Services
Microsoft Windows Server 2012 R2 Microsoft Active Directory
Microsoft Active Sites and Services
DirSync with AD (Energy)
• Identified and remediated non-compliant identity objects in AD.
• Created off-site secondary Domain Controller within Azure hosting DirSync.
• Installed, configured, and tested DirSync to synchronize identity objects between AD and Office 365.
Microsoft DirSync Microsoft IdFix Office 365
Microsoft Azure Site-to-Site VPN Microsoft Azure Virtual Networks Microsoft Azure Virtual Machines
Group Policy Assessment (Technology)
• Overall review of over 900 Group Policies. • Identified and reported:
o Duplicate named GPOs o OUs set to block inheritance o Enforced GPOs
o Users and Groups with custom permissions o OUs with custom permissions
o Link disabled GPOs o Classified dormant GPOs
o GPOs with duplicate and/or conflicting settings
• Recommend steps to reduce overall number of GPOs.
SDM Software GPO Reporting Pak Microsoft Group Policy
Management Console Microsoft Group Policy Cmdlets/PowerShell Microsoft Group Policy Management Console Sample Scripts
IT Assessment Envisioning
(Government & Non Profit)
• Identified and documented overall environment and made suggestions sorted by priority to improve overall health, availability, and security of the environment.
Microsoft Active Directory Topology Diagrammer
Cloud Business Case (Government & Non Profit)
• Compared and presented existing Exchange environment to Hosted Exchange and Office 365 for Return on Investment (ROI) and Total Cost of Ownership (TCO) options.
Microsoft Office 365 features, plans, and costs
Hosted Exchange Options Infrastructure
Assessment (Manufacturing & Distribution)
• Reviewed overall health of Active Directory. • Identified problems and proposed recommended
actions.
• Suggested best practice guidance.
Project Responsibilities / Results Tools and Technologies Windows Client
Deployment (Real Estate)
• Gathered client requirements needed for a successful task sequence to deploy Windows 7 to new workstations.
• Office 365 installation using local files during task sequence.
• Developed custom task sequence using client’s requests and input.
• Transfer of Knowledge session held.
Microsoft Deployment Toolkit 2013
Windows 7 Enterprise Deployment
(Finance)
• Pre and post-deployment support.
• Responsible for changes, testing, and versioning of updated task sequences.
• Continuous improvements and performance optimizations to the task sequence.
• Maintained Dell Driver Packs for ConfigMgr. • Created custom solutions for challenging client
requirements.
Microsoft System Center Configuration Manager 2012 Microsoft Deployment Toolkit 2012
Microsoft Windows User State Migration Tool
Infrastructure Migration (Energy)
• Time sensitive migration of AD, DHCP, DNS, GPOs, and workstations with BitLocker due to
government mandate.
• Part of team migrating Exchange, Lync, and ConfigMgr.
Microsoft Active Directory Domain Services
Microsoft Dynamic Host Configuration Protocol
Microsoft Domain Name System Microsoft Group Policy Object Microsoft BitLocker
Microsoft System Center Configuration Manager 2012 Windows 7 Pilot
(Finance)
• Creation of WIMs used by ConfigMgr via MDT. • Responsible for creation and testing of a single task
sequence to deploy Windows 7 on 15 notebooks and 4 desktop models.
• Highlights in task sequence include:
BIOS updates, offline flash drives, UDA on offline flash drive, LoadState in task sequence using custom HTA, BitLocker,
• Migrated from ENGL drivers to Dell Driver Packs for ConfigMgr
Microsoft System Center Configuration Manager 2012 Microsoft Deployment Toolkit 2012
User State Migration Tool
UAG Upgrade (Energy)
• Planned and migrated existing UAG 2010 RTM servers array to UAG SP3?
Microsoft Forefront Unified Access Gateway 2010 Configuration Manager 2012 Endpoint Protection rollout (Healthcare)
• Pilot to migrate from McAfee to SCEP.
• Improved spyware exclusions, scan times, and notifications of malware.
Microsoft System Center Configuration Manager 2012 Endpoint Protection, Microsoft System Center Configuration Manager 2012
Project Responsibilities / Results Tools and Technologies Configuration
Manager Remediation (Services)
• Isolated major ConfigMgr problems and resolved them bringing ConfigMgr environment to optimal health.
• Resolved operational issues with FEP.
Microsoft System Center Configuration Manager 2007, Microsoft Forefront Endpoint Protection 2010
Configuration Manager Application Packaging
(Services)
• Teamwork effort involving packaging applications to be deployed via ConfigMgr.
• Provided on-site knowledge transfer to assist with the client owning future packaging.
Microsoft System Center Configuration Manager 2007
Hyper-V Assessment (Finance)
• Provided a thorough analysis of a complicated Hyper-V environment to help identify sporadic issues.
Microsoft Hyper-V 2008 R2
Active Directory Assessment (Services)
• Active Directory assessment suggesting crucial modifications imperative to the health of Active Directory along with Microsoft best practices.
Microsoft Active Directory
Active Directory Health Check (Services)
• Active Directory assessment recommending Microsoft best practices and performance-enhancing options.
Microsoft Active Directory
Threat Management Gateway Publishing (Insurance)
• Incorporated TMG as another layer of security for public facing websites and OWA.
Microsoft Forefront Threat Management Gateway 2010 Data Protection
Manager Proof of Concept
(Government)
• Proof of Concept installing and configuring DPM for backup and restore of users’ data on workstations. • Modification of client’s ConfigMgr server to silently
backup specific high priority workstation using Windows 7 backup.
Microsoft System Center Data Protection Manager 2012, Microsoft System Center Configuration Manager 2007 BitLocker Administration and Monitoring Proof of Concept (Government)
• Proof of Concept demonstrating MBAM in a production environment.
Microsoft BitLocker Administration and Monitoring
Threat Management Gateway
Reconfiguration (Healthcare)
• Modified production TMG servers for introduction of Microsoft Lync.
Microsoft Forefront Threat Management Gateway 2010
Application
Compatibility Factory (Government)
• Classroom setting for guidance and best practices migrating to Windows 7.
• Ran compatibility tests to alert of potential problems. Microsoft Application Compatibility Toolkit 5.6 Configuration Manager Packaging (Government)
• Packaged applications for client to deploy via ConfigMgr.
• Worked with custom scripts for complex installations.
Microsoft System Center Configuration Manager 2007
Configuration Manager Customization (Retail & Hospitality)
• Incorporated end-user window during ConfigMgr Task Sequences to set operating system build variables.
Microsoft System Center Configuration Manager 2007
Project Responsibilities / Results Tools and Technologies Forefront Threat
Management Gateway Migration (Services)
• Migrated from ISA 2000 to TMG at multiple branch offices.
• No end user downtime during switchover of firewalls.
• Migrated from ISA 2000 to TMG arrays at two data center.
• Incorporated client’s existing ScanSafe product into TMG servers.
Microsoft Threat Management Gateway 2010, Cisco ScanSafe
Unified Access Gateway Implementation (Services)
• Designed, deployed, configured, and tested multiple UAG arrays for remote access to client’s network, applications, and websites for their remote employees.
• Leveraged client’s existing Quest Defender one time password tokens for two-factor
authentication in UAG.
• Developed and tested policies to help protect the client’s network from unauthorized endpoints.
Microsoft Forefront Unified Access Gateway 2010
Forefront Endpoint Protection Pilot (Healthcare)
• Integrated FEP into client’s immense ConfigMgr environment.
• Created and tested procedures for replacing current anti-virus software with FEP.
• Deployed FEP to a pilot group creating detailed directions so the so the client could finish the anti-virus migration in phases.
Microsoft Forefront Endpoint Protection 2010, Microsoft System Center Configuration Manager 2007
Domain Migration (Energy)
• Migrated 800 users, 400 workstations, and 30 servers from one domain to another.
• Troubleshot on-the-fly problems that arose due to non-standard migration requirements.
Microsoft Active Directory
Migration Tool 3.2, Custom Scripts
Windows 7 Jumpstart (Government)
• Deployed ACT and integrated the ACT data collector into the client’s environment to assist with collecting software inventory and Windows 7 compatibility issues with current applications. • Shared with staff frequently seen application
issues, instructions on how to shim applications, and discussed remediation techniques for Windows 7.
• Reviewed and modified current ConfigMgr task sequences for robust Windows 7 deployments.
Microsoft Application
Compatibility Toolkit 5.6, User State Migration Tool 4.0, Microsoft Windows 7, Microsoft System Center Configuration Manager 2007
SharePoint Upgrade Services
(Government)
• Assisted with configuring TMG for pre-authentication for SharePoint sites.
Microsoft Threat Management Gateway 2010
TMG Review
(Retail & Hospitality)
• Configured TMG so users could seamlessly pass credentials to TMG for access to SharePoint sites.
Microsoft Threat Management Gateway 2010
FEP Deployment (Education)
• Incorporated FEP into the clients existing ConfigMgr environment.
• Tested rollout of FEP to a pilot group.
• Created documentation for the client to continue deploying FEP to the rest of the university.
Microsoft Forefront Endpoint Protection 2010, Microsoft System Center Configuration Manager 2007
Project Responsibilities / Results Tools and Technologies TMG for OWA
(Finance)
• Configured multiple TMG servers for pre-authentication to Exchange OWA.
Microsoft Forefront Threat Management Gateway 2010 Unified Access
Gateway Implementation (Energy)
• Deployed UAG array for secure remote access to production, development, and test SharePoint sites.
• Developed policies based on client requirements for privileged endpoints.
Microsoft Forefront Unified Access Gateway 2010
Hyper-V / VMM Pilot (Healthcare)
• Health check and recommendations regarding Hyper-V and VMM environment.
Microsoft Virtual Machine Manager 2008 R2, Microsoft Hyper-V 2008 R2 Hyper-V / VMM / ConfigMgr Proof Of Concept (Energy)
• Delivered ConfigMgr, Hyper-V, and VMM in the client’s lab environment to review possible options for deploying operating systems and virtual machines.
Microsoft System Center Configuration Manager 2007, Microsoft Virtual Machine Manager 2008 R2, Microsoft Hyper-V 2008 R2 Forefront Endpoint Protection Implementation (Services)
• Using ConfigMgr removed NOD32 antivirus and replaced with FEP.
• Applied Microsoft best practices and proper antivirus exclusions for workstations and servers. • Introduced FPE to the Exchange 2010 servers.
Microsoft Endpoint Protection 2010, Microsoft Forefront Protection 2010 for Exchange Server, Microsoft System Center Configuration Manager 2007 Configuration
Manager
Implementation (Services)
• Designed and placed ConfigMgr into a non- managed multi-site organization.
Microsoft System Center Configuration Manager 2007
Windows 7 Jumpstart (Energy)
• Integrated ACT into the environment to assist with collecting software inventory and Windows 7 compatibility issues with current applications. • Shared with staff frequently seen application
issues, instructions on how to shim applications, and remediation techniques for Windows 7. • Deployed OMPM and OEAT to gather data to assist
with identifying possible problematic Office Add-ins and file conversions.
• Focused on current MDT environment and made recommendations to minimize manual
intervention for migrations.
• Enhanced current ConfigMgr task sequences for Windows 7 deployment.
• Demonstrated App-V Proof of Concept. • Demonstrated MED-V Proof of Concept.
Microsoft Application
Compatibility Toolkit 5.6, Microsoft Office 2010 Migration Planning Manager, Microsoft Office 2010 Environment Assessment Tool, Microsoft Deployment Toolkit 2010, User State Migration Tool 4.0, Microsoft Windows 7, Microsoft Office 2010, Microsoft Application Virtualization 4.6, Microsoft Enterprise Desktop Virtualization 2.0
Windows 7 Operating System Deployment (Manufacturing & Distribution)
• Provided second set of eyes to resolve ConfigMgr OSD task sequence issues.
Microsoft System Center Configuration Manager 2007, Microsoft Windows 7
Project Responsibilities / Results Tools and Technologies Windows 7 Jumpstart
(Manufacturing & Distribution)
• Coached client while demonstrating ACT, MAP, and MDT using USMT and task sequences to migrate from Windows XP to Windows 7.
Microsoft Application
Compatibility Toolkit 5.6, Microsoft Assessment and Planning Toolkit 5.5, Microsoft Deployment Toolkit 2010, Microsoft Windows 7 Desktop Deployment
Planning Services/ Windows 7 Jumpstart (Energy)
• Implemented ACT and deployed agent to all workstations for basic Windows 7 compatibility results and software inventory.
• Worked with MAP to generate Windows 7
hardware reports for possible hardware upgrades. • Conducted proof of concept using ConfigMgr task
sequences to migrate user data from Windows XP to Windows 7 during PC refreshes.
Microsoft System Center Configuration Manager 2007, Microsoft Application
Compatibility Toolkit 5.6, Microsoft Assessment and Planning Toolkit 5.5, Microsoft Windows 7
Forefront Endpoint Protection 2010 Exam Development
(Technology)
• Selected to review, reword, and help produce Microsoft’s 70-162 TS: Configuring Forefront Protection for Endpoints and Applications exam.
Forefront Endpoint Protection 2010, Forefront Protection 2010 for Exchange Server, Forefront Protection 2010 for SharePoint Domain Migration
(Energy)
• Migrated users, computers, servers, and a NetApp SAN from one domain to another.
Microsoft Active Directory Migration Tool 3.2
Forefront Client Security Health Check (Healthcare)
• Examined overall FCS environment and made recommendations for best practices, improved security, and performance increases.
Microsoft Forefront Client Security
Threat Management Gateway 2010 Proof of Concept
(Healthcare)
• Engineered and built proof of concept demonstrating secure Outlook Anywhere and Outlook CRM plug-in while on public internet.
Microsoft Threat Management Gateway 2010
AD RMS
Implementation (Transportation & Logistics)
• Designed, tested, deployed, and documented AD RMS that spanned multiple countries.
• Incorporated AD RMS with client’s Exchange 2010 and SharePoint implementations.
Microsoft Active Directory Rights Management Services
Integration
Technology Proof of Concept Workshop (Insurance)
• Held workshops demonstrating ACT and ConfigMgr in a lab environment and how to migrate from Windows XP to Windows 7.
Microsoft System Center Configuration Manager 2007, Microsoft Windows 7, Microsoft Application Compatibility Toolkit 5.6
Windows 7 Jumpstart (Government)
• Deployed ACT for Windows 7 application
compatibility identification and possible conflicts. • Configured and ran MAP to inventory hardware for
Windows 7 hardware reports.
• Introduced ConfigMgr task sequences to migrate test workstations from Windows XP to Windows 7. • Held workshops to help client better understand
the ACT suite.
Microsoft System Center Configuration Manager 2007, Microsoft Application
Compatibility Toolkit 5.6, Microsoft Assessment and Planning Toolkit 5.0, Microsoft Windows 7
Project Responsibilities / Results Tools and Technologies Windows 7 Jumpstart
(Government)
• Collaborated with client’s employees on how to perform operating system deployment using ConfigMgr to move from Windows XP to Windows 7.
Microsoft System Center Configuration Manager 2007, Microsoft Windows 7
Windows 7 Jumpstart (Government)
• Discovered client’s software and hardware using ACT and MAP.
• Designed a MDT lite touch task sequence for migrations from Windows XP to Windows 7 on Apple hardware as a proof of concept project.
Microsoft Deployment Toolkit 2010, Microsoft Application Compatibility Toolkit 5.6, Microsoft Assessment and Planning Toolkit 5.0
Desktop Deployment Planning
(Technology)
• Implemented an ACT environment for Windows 7 compatibility identification and testing.
• Verified client’s steps and processes for migration from Windows XP to Windows 7 using ConfigMgr and MDT.
Microsoft Application
Compatibility Toolkit 5.6, Microsoft System Center Configuration Manager 2007, Microsoft Deployment Toolkit 2010, Microsoft Windows 7 Microsoft Desktop Optimization Pack Proof Of Concept (Technology)
• Stood up and demonstrated APP-V in a proof of concept project.
• Built a DEM environment and made GPO
modifications for a pilot program using production devices for accurate data.
Microsoft Application Virtualization 4.6, Microsoft System Center Desktop Error Monitoring
Forefront Deployment (Real Estate)
• Acted as technical resource via phone with client during deployment of FCS.
Microsoft Forefront Client Security
Forefront Deployment (Manufacturing & Distribution)
• Created a ConfigMgr task sequence with
advertisements to notify the user the intentions to uninstall current antivirus, reboot, and install FCS giving a reasonable amount of time for the end user to save work.
Microsoft Forefront Client Security, Microsoft Configuration Manager 2007
Microsoft Integration Services
(Manufacturing & Distribution)
• Prepared new OU structure to represent better the workstations and servers more accurately based on role, management, and locations.
• Interrogated and removed duplicate group policy settings spread among multiple redundant group policies.
Microsoft Windows Group Policies, Microsoft Windows Active
Directory
Desktop Design (Energy)
• Guided client with Windows 7 new features and how they could utilize them for productivity, corporate savings, and security.
• Reviewed Windows 7 best practices.
• Collaborated with client on possible group policy modifications.
Windows Server Group Policies, Microsoft Windows 7
Project Responsibilities / Results Tools and Technologies Desktop Deployment
Planning Services (Manufacturing & Distribution)
• Created a Windows 7 base image for new workstation.
• Enhanced the current MDT task sequence based on customer requirements.
Microsoft Deployment Toolkit 2010, Microsoft Windows Automated Installation Kit, Microsoft Windows 7 Antivirus Support and
Training
(Retail & Hospitality)
• Guided client on antivirus best practices. • Recommended processes for determining
exclusions of files, folders, and services that were not documented by software vendors.
• Submitted change requests for antivirus optimizations.
Symantec Endpoint Protection 11
Desktop Deployment Planning Services (Retail & Hospitality)
• Build and implemented an ACT environment for Windows 7 compatibility testing.
• Deployed ACT DCM to client specified set of workstations to gather information for Windows 7 compatibility.
• Performed a proof of concept demonstrating Windows 7 image deployment and migration using ConfigMgr.
Microsoft Application
Compatibility Toolkit 5.6, Microsoft System Center Configuration Manager 2007, Microsoft Deployment Toolkit 2010, Microsoft Windows Automated Installation Kit, Microsoft Windows 7
Security Audit (Energy)
• Assisted with investigation after a virus outbreak. Microsoft Forefront Client Security Forefront Support
(Manufacturing & Distribution)
• Coached client on FCS best practices.
• Introduced options for better performance while keeping comprehensive protection.
• Resolved configuration issues.
Microsoft Forefront Client Security
Forefront Support (Finance)
• Identified conflicting settings that were preventing FCS from updating while on the corporate network.
Microsoft Forefront Client Security
Infrastructure Enhancements and Support
(Manufacturing & Distribution)
• Generated baseline of current DPM environment then applied changes to increase overall
performance.
Microsoft Data Protection Manager 2007
Server Migration (Services)
• Re-engineered custom application designed to be ran on a single server to multiple servers using Windows network load balancing.
Microsoft Windows Server 2008
Exchange Migration (Government)
• Migrated from Microsoft Exchange 2000 to Microsoft Exchange 2007.
Microsoft Exchange 2007
Infrastructure Support (Manufacturing & Distribution)
• Managed Symantec antivirus environment and remediated any potential virus concerns. • Examined and optimized Hyper-V environment. • Maintained Kerio Connect email environment. • Designed disaster/recovery plan for email.
Microsoft Hyper-V 2008, Symantec Antivirus 10.2, Kerio Connect
Project Responsibilities / Results Tools and Technologies Data Center
Deployment (Services)
• Designed, deployed, configured, and tested entire data center for public online applications with Windows NLB, SQL Cluster, and dual Watchguard firewalls.
• Developed and monitored tape backup procedure using DPM with encryption with a third party off-site storage company.
• Consolidated domain names
Microsoft Windows Server 2008, Microsoft SQL Server 2005, Microsoft Data Protection Manager 2007, Microsoft Small Business Server 2003,
Microsoft Exchange 2003, Microsoft Small Business Server 2007, Microsoft Exchange 2007 Microsoft System Center Essentials 2007
Microsoft Forefront Client Security Windows Server Update Services 3.0
WatchGuard Firewalls Forefront Deployment
(Services)
• Assisted with implementation of FCS and Forefront Security for Exchange.
Microsoft Forefront Client Security, Microsoft Forefront Security for Exchange Server
Forefront Deployment (Energy)
• Delivered proof of concept demonstrating Microsoft Forefront Client Security.
Microsoft Forefront Client Security
SharePoint System Infrastructure (Services)
• Improved uptime for SharePoint farm by adding log shipping to current SQL servers based on client’s limited budget.
Microsoft SQL Server 2005
Exchange Migration (Real Estate)
• Leveraged client’s SBS server by transitioning ISP’s POP/SMTP accounts to SBS with Exchange 2003. • Coordinated DNS modifications to point to new
mail server. • Reconfigured BES.
Microsoft Exchange 2003, Microsoft Small Business Server 2003, Blackberry Enterprise Server
Unified Messaging Integration (Government)
• Integrated Exchange 2007 Unified Messaging with an open source asterix PBX system.
Microsoft Exchange 2007 Unified Messaging, Asterix PBX
Intranet Site Build Out (Technology)
• Designed and built active/active SQL cluster using Microsoft best practices for parallel SharePoint farm project.
Microsoft SQL 2005
FCS Deployment (Manufacturing & Distribution)
• Replaced TrendMicro OfficeScan with Forefront Client Security on all workstations.
Microsoft Forefront Client Security, TrendMicro OfficeScan
Exchange Migration (Services)
• Migrated from hosted Exchange to client’s Exchange 2003 environment.
• Conducted and oversaw time sensitive DNS changes.
Project Responsibilities / Results Tools and Technologies Domain Consolidation
(Finance)
• Consolidated domains by migrating approximately 5,000 user and computer accounts.
• Troubleshot and resolved any end user or computer migration complications.
Quest Domain Migration Wizard
Infrastructure Support (Non-Profit)
• Acted as long term and sole administrator
entrusted to handle all IT related issues, requests, migrations, implementations, upgrades, and updates.
• Engineered fault tolerant network load balanced web frontend and clustered SQL backend for mission critical intranet applications.
• Migrated from Exchange 2000 to Exchange 2003. • Transitioned from TrendMicro antivirus to
Forefront Client Security.
• Deployed Live Communication Server with Office Communicator for internal instant messaging. • Using Symantec Ghost then later BDD rolled out
Windows XP to replace Windows 2000 as the standard desktop image.
• Developed and maintained backups using
BackupExec with an off-site tape rotation schedule. • Installed and configured Virtual Server for the
organization’s test environment. • Researched and implemented a web chat
application for inbound communications to the call center.
• Transitioned mailing lists from LISTSERV to a new ListManager implementation.
• Changed current incoming TTY calls designated for a single workstation to a network solution using myTTY.
• Increased overall efficiently by introducing a web based helpdesk for all users to use.
• Educated end users with evolving corporate technology with classes and weekly tech-tip emails. • Investigated employee computer abuse using
advanced computer forensics.
Microsoft Windows Server 2003, Microsoft Exchange 2003, Microsoft SQL 2005, Microsoft Windows XP Professional,
Microsoft Forefront Client Security, TrendMicro OfficeScan, Microsoft Antigen for Exchange, Live Communications Server 2005, Office Communicator 2005, Microsoft Virtual Server 2005 R2, Microsoft Business Desktop Deployment, Symantec Ghost, Veritas/Symantec BackupExec, Trouble Ticket Express, Xigla Absolute Live Support .NET, Lyris ListManager, L-Soft LISTSERV, myTTY 3.0 OTHER NON-DETAILED WORK EXPERIENCE(Details provided upon request)
•Network Administrator at MyDocOnline
•Senior Network Administrator at NAI/Commercial Industrial Properties •Network Administrator at FIC Insurance
•In-store HP Representative •Help Desk Analyst at Unisys
•Help Desk Technician at National Tech Team for HP •Electronic Engineering Technician at Code Alarm
EDUCATION AND CERTIFICATIONS
College
• Associates of Applied Science Degree in Electronics Microsoft Certified Solutions Expert
• Private Cloud
Microsoft Certified Solutions Associate • Windows Server 2008
Microsoft Specialist
• Implementing Microsoft Azure Infrastructure Solutions Microsoft Certified IT Professional (MCITP)
• Virtualization Administrator on Windows Server 2008 R2 • Enterprise Administrator on Windows Server 2008 • Server Administrator on Windows Server 2008 Microsoft Certified Technology Specialist (MCTS) • Forefront Identity Manager 2010, Configuring
• Forefront Endpoint and Application Protection, Configuration • Windows 7 and Office 2010, Deploying
• Microsoft System Center Configuration Manager 2007, Configuring • Windows Server 2008 R2, Desktop Virtualization
• Windows Server 2008 R2, Server Virtualization • Windows 7, Configuration
• Windows Server 2008 Active Directory, Configuration
• Windows Server 2008 Applications Infrastructure, Configuration • Windows Server 2008 Network Infrastructure, Configuration • Microsoft Forefront Client and Server, Configuration
Microsoft Certified Systems Engineer (MCSE) • Microsoft Windows Server 2003
• Security: Microsoft Windows Server 2000 Microsoft Certified Systems Administrator (MCSA) • Security: Microsoft Windows Server 2003 • Messaging: Microsoft Windows Server 2003 • Messaging: Microsoft Windows Server 2000 CompTIA
• Security+ • Network+
