Information Resources

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Information Resources

SESAM SEMINARIET

Birger Jarl Hotell, Stockholm 2005-10-20

Informationshantering i internationell samutveckling - delad information,

säkerhetslösningar, juridiska aspekter

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Version 9 juli 2006 Slide 2

Agenda

!

About Det Norske Veritas (DNV)

Den Norska Sanningen

!

Information Resources and Information Quality

!

Managing Information Resources for International Programs – the Joint

Strike Fighter (JSF) Program

!

Information Requirement Analysis (InRA)

!

Summary

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DNV - Det Norske Veritas

An independent foundation

since 1864

6,400 employees

300 offices in about 100 countries

DNV Maritime

A world leading classification society

DNV Certification

A world leading provider of certification, verification, and assessment services

DNV Technology Services

Providing safe and reliable operations to the oil and gas industry through cutting-edge technology

Safely and responsibly

improving business performance

(4)

The DNV organisation

DNV Technology Services DNV Technology Services 6 regions Oslo (2 regions) Aberdeen Houston Kuala Lumpur Rio de Janeiro 6 regions Oslo (2 regions) Aberdeen Houston Kuala Lumpur Rio de Janeiro CEO CEO Corporate units Corporate units DNV Maritime DNV

Maritime DNVCertificationDNV_{Certification} DNVConsultingDNV_Consulting

9 regions Oslo Dubai Kobe London New York Piraeus Seoul Shanghai Singapore 9 regions Oslo Dubai Kobe London New York Piraeus Seoul Shanghai Singapore 6 regions Oslo Gothenburg Houston Milan Mumbai Shanghai 6 regions Oslo Gothenburg Houston Milan Mumbai Shanghai 5 operational units Oslo Antwerp Essen Houston London 5 operational units Oslo Antwerp Essen Houston London Independent business unit Independent business unit DNV Software DNV Software IQM IQM Oslo Stavanger Stockholm Washington DC Oslo Stavanger Stockholm Washington DC

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DNV IQM Services

! Business Information Services

- Information Requirement Analysis (InRA)

- Information Governance

- Information Architecture

! Information Quality Assessment and

Rating

- www.IQMNet.org

! Information Training and Education - Standards & Information expert training - CIO “refresher” and building

! Development and Implementation of

Information Models & Data Standards

- Integration of Industrial Data (ISO 15926)

- PLCS (ISO 10303-239 )

- Structured Data (S1000D) - Others

! Test Center (validation, integration, etc) ! Independent Data and Information Hosting

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About Information Quality

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Material and Immaterial Resources

Materials

People

Energy

Money

Facilities

Information about

materials

Information about energy resources

Customer information

Competence maps, virtual staff

Budgets, accounts, audits

Stock price, valuation

Information about facilities

Synthetic environments

Product and process models,

patents, concepts, ideas, designs,

manufacturing, logistics

Products and services

Brand, image, Good-Will

Marketing, sales services

(8)

Information is a resource

!

From a financial point of view, information

can be regarded as a resource if its use

by an organization leads to added value

!

Information has the potential to be useful

for purposes that are different from the

purpose for which it was originally created

!

Information remains a resource for an

organization only if it is carefully managed,

stored, updated, shared and reused

!

“Information based costing” measures

the total expense for Lifecycle Information

Management

!

If this cost is less than the cost of creating

(or recreating) the same information then

Information Quality Management will

(9)

Information, value or no value..?

! Information resources are different from other

resources, since they tend to become more valuable the more they are shared and used.

- Cash-flow analysis

- Cost analysis to create, disaster analysis to re-create

- Price- and Market analysis

! In principle, information resources can be used an

unlimited number of times, by an unlimited number of users, without losing

its value

! But if they are not guarded and maintained,

information resources quickly loose their value …

! … if information is not updated it will not be

accurate and can not be trusted

! … if information is not consistently structured and

stored it can not be delivered when needed

(10)

New lead-times

Requirements on information

!

Information volumes

are growing

rapidly, must be managed and

controlled automatically by computers

!

Our business activities must be

executed

faster and faster

(shorter

lead-times)

!

We must be able to

exchange and

share

information resources with

anyone and everywhere

(interoperability)

!

Availability

, 24-7-12

!

We must

protect

our information for

non-authorized use and manipulation

!

We must

quality

assure our

information as any other business

critical resource in our enterprises

Paper Digital Paper Tagged Paper Data & Info

Objects _ObjectsAuto

(11)

Information has a long lifecycle

1990 1995 2000 2005 2010 2015 2020 2025 2030 2035 2040 IT IT IT Process Proc. Proc. Pro Pr Pr Pro Pr Pr Pr Pr App. A Application A A Application App.

Business Critical Data- and Information Resources (Corporate Knowledge)

Business Operations

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Information Quality Dimensions

!

Source Dimensions

- Objective/Factual – represents reality

- Accurate - correctly reproduces its source

- Consistent – uniform representation

!

User Dimensions

- Timely –updated as required by users

- Accessible –easily retrievable for users

- Adaptable – the right information for the right user

- Complete – sufficient breadth and depth for users

- Value added –provides advantage to users

- Understandable – easily understood by users

- Semantically sound – correctly understood by users

!

Maintainer Dimensions

- Concise – compact representation

- Version controlled – both at the object level and at the file level

- Portable – adapted to current and future information technology

- Secure – available only to the right users

- Unique – without multiple instances of the same information instance

- Interoperable- supports multiple internal applications and multiple external users

- Syntactically sound – correctly read by machines

(13)

Six common Information Quality problems

!

Inconsistent

information:

- Merging information from multiple systems often leads to inconsistent information

!

Inaccurate

information:

- The quality of information rapidly degrades

A typical decay rate of customer information is 30 percent per annum (study by PWHC)

!

Incomplete

information:

- Information is often be missing or unusable

19 per cent of Information Quality issues relate to missing information (IAT survey)

!

Duplicated

information:

- Multiple instances of the same information is the single biggest inhibitor of effective customer management

!

Lack of conformity

:

- Information stored in a non-standard format is often unusable

!

Lack of integrity

:

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Joint Strike Fighter (JSF)

JSF Information Resource Management (JIRM) Program

(15)

Joint Strike Fighter?

Members US Navy US Marines US Air Force UK Italy Netherlands Turkey Canada Australia Denmark Norway Observers Israel Singapore

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Achieving Affordability

! Three aircraft, one production line, optimum commonality, dramatically reduced operational and support

costs.

! Single Development Program

- The F-35 JSF program is addressing all needs in a single development program.

! Acquisition Reform

- Reduced oversight by the government, focus on outcome-oriented requirements, and provide new product support paradigms designed to reduce total ownership costs by 50 percent.

! Advanced Design and Manufacturing Processes

! Designed for Maintainability and Supportability

- Deliberate designs are being made to minimize cost not merely in production but also in post-delivery operation, maintenance and support. The most current data shows that the F-35 JSF will cost 40 to 50 percent less to operate and support than comparable prior aircraft, saving billions of dollars over the life of the program.

! Engineered for Growth

- The F-35 JSF is designed with substantial reserves of space, power and cooling to incorporate future growth. Also, an open systems architecture is extensively used to accommodate enhancements that can be made easily at minimal cost.

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Defining the Information Problem 1(4)

! US DoD, Net-Centric Data Management Strategy, dated Mar 2004 - Goal is to make data visible & accessible

- Institutionalize data management - Defines Communities of Interest (COI)

- Identify authoritative sources, & populate DoD Metadata Registry

- Requirement to eliminate duplicate data and requirement for data cleansing ! Business Enterprise Architecture-Logistics (BEA-Log), dated Nov 2003

- Establish Data Strategy implementation process and metrics

- Establishes Concept of Enterprise Integrated Data Environment (EIDE), Single Point of Entry (SPOE), Enterprise Metadata Registry, and Common Information Model

! JSF Program, suggested as a pilot for BEA-Log - Defines Logistics COI

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Defining the Information Problem 2(4)

! Integrated product life cycle – integrate information from system-of-systems to single

component with consolidated information for all types of users, customers and contractors/vendors.

! Interoperability across enterprises and applications through data models, standards and

reference data to facilitate data exchange and information sharing.

! Single source of assured product and support information

! Data independence – Freedom of choice for processes, software applications and data

formats

! Information Security through abilities to control the content of information ! Extensibility through the use of Reference Data Libraries

! Availability through the use of Information Resource Management ! Quality through the use of Information Quality Management processes

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Defining the Information Problem 3(4)

MANAGING THE INFORMATION FLOW - INTEROPERABILITY

THE ALIS SYSTEM

Maintenance, Supply Chain Management, Other JSF INDUSTRY PARTNER/S

NATIONS

NATIONAL APPLICATIONS / SYSTEMS

Different Logistics Approach, Different Information Systems Needs to be connected to other Weapon Systems (Fragmentation) Different Information Systems, Subcontractors

Creating coalitions between JSF Partners

Combined and Joint Operations (C3I systems) Opportunity:

PLCS may serve as common product data management philosophy for ALL partners

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Defining the Information Problem 4(4)

THE ALIS SYSTEM Maintenance Supply Chain Management

Other

THE FIF SYSTEM

JSF INDUSTRY PARTNER _{NORWEGIAN AIRFORCE}

META/REF DATA MODELS EXCHANGE SHARING Technical Publications !""#$%&'%($)%*()+,&-(./'0)$/%#'%/,01)2*/$)3&,4"(5)/$)(06,#0%(&(7)48)'"")0'%/,0$)-/%*)(9/$%/0.)",./$%/6$)/0:&'$%&#6%#&($1 SAP R/3 SAP R/3 Client / Server Client / Server ABAP/4 ABAP/4 FIFI CO CO AM AM P S P S MM MM HR/PA HR/PA SD SD P P P P Q M Q M PM PM HR/PD HR/PD FM FM

(21)

Proposing a Standardized solution

THE ALIS SYSTEM Maintenance Supply Chain Management

Other

THE FIF SYSTEM

JSF INDUSTRY PARTNER _{NORWEGIAN AIRFORCE}

MODELS EXCHANGE

SHARING

1. Business Case Study, understanding the opportunity

2. Information Study, product information to be exchanged/shared

4. JIRM Pilot, proof-of-concept

Technical Publications SAP R/3 SAP R/3 Client / Server Client / Server ABAP/4 ABAP/4 FIFI CO CO AM AM P S P S MM MM HR/PA HR/PA SD SD P P P P Q M Q M PM PM HR/PD HR/PD FM FM META/REF DATA

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Version 9 juli 2006 Slide 22 Exchanges PartnersSuppliers Portals Internet

EIDE

Data Warehouse, BI, APS, Decision Support

Enterprise Resource Planning Customer Relationship Management

Supply Chain Management Custom/Legacy

Business Objects

Business

Processes User Profiles TranslationMediation/

Formatting Process e-Business Enterprise Applications

IDE

Metadata

The view from Department of Defense

Reference: Wil Mancuso, Chief Enterprise Architect DoD Logistics, Presentation on US DOD SPOE

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The Initiative – Study tasks

DECKPLATE DEMARS FIF _LITS ALIS ALIS ALIS ALIS JSF EIDE / SPOE REFERENCE DATA TERMS DEFINITIONS RULES-REGULATIONS ONTOLOGY’S INFO MODELS TECHNICAL PUBLICATIONS INTERFACES MAPPING SCHEMA STAGING AREA DATA ECHANGE SETS STANDARD COMPONENTS JSF BASIC CONFIGURATION JSF SHARED RESOURCES

Reference: DNV JSF Preparatory / Proposal Group 2004

1. Business Case Study 2. Information Study

3. Information Architecture Study 4. JIRM Pilot, proof-of-concept

Objectives Information Integration Consolidation Information Quality Information Security Information Fusion Information Coalitions Intellectual Property Rights Standards

JSF INDUSTRY PARTNERS

JSF COUNTRIES

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The Initiative - Phases

!

Phase 1

- Business Case Study

- Information Study

- Information Architecture Study

- JIRM Pilot

!

Phase 2

- Legal, policy and contractual studies and amendments

- Partial implementation

!

Phase 3

- Lessons learned, improving partial implementation

- Extending implementation to interested defense and industry partners

!

Phase 4

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Activity 1 – Business Case Study

!

Deliverables

- An Information Enabled Business Concept

- Cost-benefit analysis

!

Information Enabled Business

Concept

- Systems Engineering and CM study

- Logistics enterprise study

- Network Centric Study

- Technical Publication Study

!

Map different types of information,

understand how information can be

exchanged and shared among JSF

Defense and Industry Partners

!

Cost-benefit analysis

- Low-hanging fruits

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Activity 2 – Information Study

!

Deliverables:

- Methodology and development tools

- Information Model

- Use of relevant standards

!

Methodology and development tools

- Install tools to support studies

- Develop methodology to support the information model

!

Develop the Information model

- Input from ALIS, SPOE, FIF

!

Use of relevant Standards

- Evaluation of relevant standards

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Activity 3 – Information Architecture Study

!

Deliverables:

- Information Architecture

- Metadata/Reference Data Library

- Mapping document

!

Information Architecture

- Sharing within legal entities

- Exchange between legal entities

!

Metadata/Reference data library

(RDL)

- Common terms and definitions

- Core sets of information

!

Mapping and migration test centre

- Test implementability of architecture and RDL

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Activity 4 – JIRM Pilot

!

Deliverables:

- JIRM Pilot environment based on results from the Norwegian Frigate Acquisition Program (PLCS and S1000D)

!

Pilot application systems supporting:

- JSF Supply Chain Management

- JSF Defense Partner

- JSF Industry Partner

!

Demonstration of EIDE/SPOE

function

!

Feedback to Study activities

!

Verification of IEBC and

Cost-benefit-analysis

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Business Opportunities

Other programs C-130 MTB Helicopter Frigates Vehicles Weapons C4I Systems Ships Oil Platforms Facilities Process Plants Harbors ..and 100s more Revenue $5-10M annually per system, depending on size and distribution

(30)

Information Requirement

Analysis (InRA)

A systematic approach to discover

and describe the status and value of

information assets

(31)

Why Information Requirement Analysis

! ”Before you do any operations, you need to be aware of the situation. Information Requirement Analysis

is a method for creating information situation awareness”.

! “Before we can solve the Information security problems, we must first know what information to secure” ! “I need to know what information resources I have in my organization”.

! “It is a requirement of the Sarbanes-Oxley Act (SOX) to account for and trace all information that might

affect our business performance and valuation”

! “We want to show our share holders that there is significant economic value tied up in information

resources”

! “Our product information lives for more than 50 years, and we need to understand how to manage that

over time”

! “We would like to know where our information is, how much there is, who’s responsible for it, what are

our liabilities and how do we to avoid missing business opportunities”

! “We need to understand how we can gain new business by being more information versatile”

! “We think we have lot’s of redundant, outdated and inconsistent data and information. Where can we turn

to get help in handling this more effectively”.

! “We are competitive and offensive, what should we do to gain true Information Superiority”

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The Information Requirement Analysis

Part I Methodology Questionnaire Procedures Part II DELIVERABLE Report on Information Resources And Information Governance Part III DELIVERABLE Information Resource Inventory List

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IRA – medium/small size client

Week 01 Startup Week 02 Study Week 03 Interviews Week 04 Report Week 05 Finish Understanding the enterprise

and its basic requirements. Reading reports, papers, etc. Two days of interviews.

Formulating the first ideas on information resources, and

Information Governance capabilities. Documenting findings, thoughts and recommendations

Four days of interviews.

Assemble information into a Report, a Presentation and a Inventory List. One/two presentations. Initial Seminar

Plan activities Meet people

Ask for information

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InRA Metodology Part I

! Introduction

! Common faults and findings ! What are Information Assets? ! What is Information Governance? ! Goal of Pre-Study

! Pre-Study Methodology ! Findings

! Recommendations

! Analysis 1, Measuring IT and Information Governance ! Analysis 2, IT / Information Governance Principles ! Analysis 3, Information Governance Guiding Policies ! Analysis 4, Information Governance for Business Needs ! Analysis 5, Investment, Prioritization and Economic Value ! Analysis 6, Information Asset Identification

! Analysis 7, Information Quality ! Analysis 8, Information Architecture ! Analysis 9, Intellectual Property Rights ! Analysis 10, Information Security aspects ! Analysis 11, Technical Representation

! Analysis 12, Information Governance Maintenance Procedures ! Terms and Definitions

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Status – many different views

Information Governance view (organization, responsibilities, etc)

Technical view

Architectural view

Quality view

Security view

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Status – Intellectual Property Rights

!

To protect intellectual property and to avoid breaches of any criminal and

civil law, and statutory, regulatory or contractual obligations, and of any

security requirements.

!

Understand current risks and suggest appropriate protective measures

!

Understand the human aspect of control and discomfort

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Status - Information maturity rating

! IRMM 05 – Quality Certification of

Data-and Information Resources Data-and of Information Governance Capabilities

! IRMM 04 – Formalize the management of

Data- and Information resources

! IRMM 03 – New capabilities are

developed, implemented and used. Experience build-up. Optimization of management and migration of resources

! IRMM 02 – Data- and information

resources and Information Governance capabilities identified and understood

! IRMM 01 – Users of information

technologies, no identifiable data- and information resources

! Being developed as a natural progression

from Information Requirement Analysis

01

02

03

04

05

Information Resource Maturity Model (IRMM)

InRA

Efforts Capabilities Information Superiority Order Awareness Formalization Disorder

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Status – Information Governance

! Definition:

- Governance is a system of policies and procedures, standards and guidelines. It establishes a framework for defining who is responsible for what and how decisions are made [reference: The Kennedy Group 2005]

- Responsibility for IT-, data- and information resources

- How to exploit IT-, data- and information resources to effectively achieve corporate goals

! Information Governance consists of: - Defining the role of IT (IT Principles) - Organizational roles and responsibilities - Managing Information Resources,

Architecture

- Prioritizing IT investment

- Implement policies for Information, Quality, Models, Security, IPR

(40)

The traditional IT-Manager Role

CEO

COO CFO CTO CMO

IT-M

Chief responsibility for information and communication (technology) typically was placed with a manager reporting to the CFO

IT was seen as a necessary

operational cost of doing business which should be carefully managed and (as far as possible) minimized

(41)

The new CIO Role

CEO

COO CFO CTO CIO CMO INFO ICT NET IT SEC IS

IT Governance (cost based infrastructure) INFO Governance (valued resources) IT/INFO Products and Services

New Markets

Information

Superiority

New Products

New Services

Competitive

Advantages

Business

Intelligence

Security

Protections

Quality

Assurance

Decision

Support

IT-M

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Typical results and recommendations

! Viewing the enterprise in terms of its information resources leads to

- Discovering valuable resources

- Defining new business opportunities (markets, products and services)

- Reducing the risk associated with missing, incorrect or unavailable information

! Information Requirement Analysis is an initial attempt to

- Describing important problems

- Discovering “the low hanging fruits”

- Defining an effective strategy for

information quality management

! Information Maturity involves defining authority and responsibility

- Protecting staff and officers

- Protecting ownership and usage rights

- Ensuring conformance with legislation, licenses,

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Summary

!

DNV has expanded has expanded its

business to encompass business

critical information resources.

!

We believe that a well managed and

quality assured information resource

will bring significant value to the

organization

!