How
to
Place
a
Video
Conference
Call
Table
of
Contents
Turn On Video Conferencing Equipment ... 2
Making Point-to-Point Calls ... 3
Enter Video Conference Numbers ... 4
Use the Directory ... 4
Conference Three or More Locations ... 5
Call Outside Locations ... 6
Practice Video Conference Etiquette ... 6
Video Conferencing Tips ... 8
Turn
On
Video
Conferencing
Equipment
Verify that equipment is on
Ensure that both the camera and video display are turned on. The camera’s activity light flashes green to indicate the camera is on. When you’re in a call, the light is a solid amber color.
If the system and video display have gone to sleep, try tapping the pointed buttons on the bottom of the remote. You should see yourself in the display area.
Note: Some cameras have a privacy shade that may need to be opened.
Unmute the microphone
Ensure that the mute is off. Press the button on the remote control if the equipment is muted.
Note: Remember to aim the handheld remote at the sensor on the video conferencing unit.
Adjust the volume
When the call begins, increase or decrease the volume you hear from the other location(s) to a comfortable level.
Making
Point
‐
to
‐
Point
Calls
An E.164 is like a video conferencing “phone number.” It consists of a five-digit number, preceded by country and area codes.
The video conferencing numbers of other Church locations and people can be found in the
system’s directory.
country code + area code + 5-digit number
1 801
31799
54 11
10010
Enter the video conference number
A point-to-point call is a video conference
involving only two locations. A location is defined by an E.164 number.
Use the number keys on the remote to input the video conference number (E.164) for the person or location you wish to communicate with.
Note: If the curser has moved, press the button to place the cursor in the dialing field.
Press the button
It may take a moment before the person(s) on the other end answers and his or her image is
displayed.
Notice mute symbols
When one or both participants in a point-to-point call have their equipment muted, microphone icons appear in the lower-left corner of the display.
Use these icons to help identify whether you or the other participant can be heard. The Near icon represents you. The Far icon represents the other participant(s).
Enter
Video
Conference
Numbers
phone number
593-4797
country code area code phone number
1 801
240-1000
Add prefixes when necessary
Directly entering a video conference number is a quick way to place a point-to-point call.
In some situations, however, dialing the number in the standard format is insufficient.
You may need to enter an E.164 number
differently, depending on the type of network sites involved in the conference call.
Prefix + country code + area code + 5-digit number
3# 1 801
37797
3# 56 2340
80011
Calls involving a peripheral site
Because of the way Church meetinghouses, facility management offices, CES seminaries and institutes, and other remote sites connect to the Church’s Communication Network (CCN), a special prefix must be used.
If you’re calling to or from one of these locations, you must enter “3#” before the
video conference number.
Use
the
Directory
Open the directory
To view a list of Church locations and people with video conference equipment, go to the Home screen and select the directory option, or press the button. Because it’s not always clear whether you’re calling a peripheral site, using the directory to place a call can be much easier.
Find the desired listing
To find the entry you’re looking for, either scan the list or use the search box.
Use the and buttons on the remote to navigate through the directory.
Press the button
Once the person or location you wish to call is selected in the directory, press either the button or the button.
Conference
Three
or
More
Locations
Start on-demand conference
You can quickly establish a video conference call between three or more locations using
on-demand conferencing.
Choose and distribute a five-digit security code (conference ID). Use the last fivedigits of your office telephone number or unit number as the conference ID. This way the ID is more likely to be unique.
To start the conference, select the on-demand conference entry in the address book and press the button. Alternatively, you can dial the on-demand conference number:
1-801-31799
Note: Locations inside the Church network can simply dial 31799.
Enter the conference ID
First press the key, then enter the five-digit conference ID, and then press the key again.
Join the conference
Participants can join the conference by dialing 1-801-31799, pressing the key, entering the conference ID, and then pressing the key again.
Note: Do not add “3#” when dialing the on-demand conference service.
Participate by telephone
By using a slightly different number, people can also call in on their telephone and participate in the audio portion of the video conference call. All they need to do is dial 1-801-353-1799, enter the conference ID, and then press the key.
Call
Outside
Locations
80# 011-56-23430086
Call locations outside the Church network If you need to conference a location that isoutside the Church network, first enter “80#” and then the number for their video conferencing equipment.
Note: If additional assistance is needed, stake technology specialists can contact the Global Service Desk.
Practice
Video
Conference
Etiquette
Verify participants see and hear each other
At the beginning of a conference, ask other participants if they can see and hear you.
Position your microphone and camera so that you can be heard and seen clearly.
Frame the shot
Avoid including windows or bright lights in your shot, as this often causes your face to be dark and hard to see.
Don’t zoom the camera in so close that you appear to be crowding the person(s) on the other end. A good guideline is to include a person’s upper torso in the shot. Eyes should be about 1/3 down from the top of the screen.
Look and speak toward the camera
A common tendency in conference calls is to focus on the video display or talk to the microphone.
Remember that you are speaking with people on the other side of the camera. Make an effort to look and speak toward the camera.
It helps to position the microphone so it is
between participants and the video conferencing camera.
Mute your microphone
Mute the microphone if you need to move it.
If you won’t be speaking for a few minutes, help reduce static and distracting background noises by muting your microphone.
This practice is beneficial when participating in a conference with three or more sites.
Note: Muting the audio does not prevent other participants from seeing you. Always conduct yourself in a professional manner.
Video
Conferencing Tips
Prevent echo
During a video conference, you hear an echo if someone else’s microphone is picking up the output from their speakers and re-transmitting it back to you.
Steps to minimize echo include:
• Turning the volume down (so it's not so loud, but you can still hear it).
• Muting the microphone when you are not speaking.
• Positioning speakers at least three feet away from the microphone.
Use approved equipment
The approved video conferencing products were carefully selected and proven to be compatible with the Church video
conferencing network.
For instructions and tips on video
conferencing,please visit the Clerk Web site:
http:/www.clerk.lds.org/video-conferencing
Get support
The stake technology specialist (STS) may contact the Global Service Desk to resolve difficulties using the video conference equipment. The appropriate support personnel will be notified and will work to resolve the issue.
1-800-453-3860, ext. 2-4357 (U.S. and Canada)
1-801-240-4357 (International) [email protected]
Become
Familiar
with
the
Remote
Control
Place or answer a call End a call
Adjust the camera; navigate through menus
Confirm current selection; perform functions on highlighted items
Return to the home screen Return to the previous screen
Increase or decrease the
sound from the other locations Select Far camera or video source Mute the sound to other locations Select Near camera or video source
Zoom the camera in or out Show, move, or hide the Picture-in-Picture (PIP) Turn automatic camera
tracking on or off
Store or delete camera positions for moving cameras
Select a camera or
other video source Enter a dot in an address
Display the onscreen
keyboard to enter text Delete letters or numbers
Start and stop sending Enter letters or numbers; move the
camera to a stored position content to far sites
Access the online help; see current system status while in a call
