2014 Summer / Fall WEBinar Training Calendar

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2014 Summer / Fall WEBinar Training Calendar

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June 13th 2014 – 2014 Summer Fall Education Calendar Essentials Webinar Training Sessions

These sessions are the same ones that you were initially scheduled for. If you would like to book additional they can be sold on a pay per session basis.

Session Price per Session

Data Setup $300

Daily Operations $200

Inventory Management $200

Note: Essential Series webinars can be rescheduled for a future Training Calendar.

Personal Remote Training Sessions:

We offer personal remote training sessions where we team. The cost for this type of training is $200

entitled to the reduced rate of $150 per hour.

Note: Credit Card Payment is due at time of scheduling. 72 hours’ notice is required for cancellations and rescheduling of your training session, if applicable

Onsite Training Sessions:

We offer onsite training sessions that can be tailored to

Day 1 $1200

Day 2 $800

Day 3, Day 4 and Day 5 $500 per day

Note: Onsite training sessions are also subject to incurred expenses including travel, accommodation and food. Onsite dates cannot be changed once trave

are no changes permitted within 14 days of the scheduled onsite training date.

Business Builder Webinar Training Sessions If you are enrolled in the Milano monthly Sup’R Client to Unlimited Business Builder Webinars for the following webinars:

• E-Marketing with Milano

• Creating Client Loyalty in Milano • Staff Management in Milano

Note: Business Builder webinars can be rescheduled for a future session date that is shown on the official Milano Training Calendar.

2014 Summer Fall Education Calendar

These sessions are the same ones that you were initially scheduled for. If you would like to book additional they can be sold on a pay per session basis.

Price per Session Sup’R Client Pricing

$300 $240

$200 $160

Essential Series webinars can be rescheduled for a future session date that is shown on the official Milano

We offer personal remote training sessions where we log into your computer system remotely and work with your 200 per hour. If you subscribe to our Monthly Sup’R Client program you are reduced rate of $150 per hour.

Payment is due at time of scheduling. 72 hours’ notice is required for cancellations and , if applicable.

We offer onsite training sessions that can be tailored to your unique business requirements:

are also subject to incurred expenses including travel, accommodation and food. Onsite dates cannot be changed once travel and other expenses have been incurred with additional charges.

within 14 days of the scheduled onsite training date.

Business Builder Webinar Training Sessions - $150.00 per session

Sup’R Client Support and Upgrades Program with Milano you for the remaining 2014 Calendar year. These updated

rescheduled for a future session date that is shown on the official Milano These sessions are the same ones that you were initially scheduled for. If you would like to book additional sessions

session date that is shown on the official Milano

system remotely and work with your If you subscribe to our Monthly Sup’R Client program you are

Payment is due at time of scheduling. 72 hours’ notice is required for cancellations and

are also subject to incurred expenses including travel, accommodation and food. with additional charges. There

with Milano you will be entitled

updated sessions include the

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Data Setup Webinar

The Data Setup WEBinar focuses on the Data Control section of the software. It

covers how to enter the necessary information before starting to use your Milano

software. The 2 hour course is delivered in 3 segments:

Chapter 1 – Building the list of services

Chapter 2 – Creating and shaping staff

Chapter 3 – Entering the retail inventory

Notes: In preparation for this course you should complete the steps outlined in the

Getting Started Guide. This course is recommended for owners and managers and

will help you through configuring your software to work using preferences and

settings that suit your business

Data Setup Webinar – 2 Hours (Essential Series)

The Data Setup WEBinar focuses on the Data Control section of the software. It

necessary information before starting to use your Milano

software. The 2 hour course is delivered in 3 segments:

Building the list of services

Creating and shaping staff

Entering the retail inventory

ation for this course you should complete the steps outlined in the

Getting Started Guide. This course is recommended for owners and managers and

will help you through configuring your software to work using preferences and

settings that suit your business.

2 Hours (Essential Series)

The Data Setup WEBinar focuses on the Data Control section of the software. It

necessary information before starting to use your Milano

ation for this course you should complete the steps outlined in the

Getting Started Guide. This course is recommended for owners and managers and

will help you through configuring your software to work using preferences and

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June 13th 2014 – 2014 Summer Fall Education Calendar

Daily Operations Webinar

This essential WEBinar teaches the key functions that your team will call upon

daily. This 2 hour course covers:

Chapter 1 – Appointment book

Chapter 2 – Your client database (CRM)

• Updating client information

• Sales history

• Future appointments

Chapter 3 – Process transactions, apply promotions and perform End

reporting.

• Transactions (Services, Retail, Gift Cards)

• Price Changes & Promotions

• Presales & Deposits (Series, On Account)

• Returns / Voids

Notes: In preparation for this course Milano recommends that the Data Setup

process be completed. Your team is encouraged to attend this WEBinar as a group.

Daily Operations Webinar – 2 Hours (Essential Series)

This essential WEBinar teaches the key functions that your team will call upon

daily. This 2 hour course covers:

Appointment book

Your client database (CRM)

client information

Process transactions, apply promotions and perform End

Transactions (Services, Retail, Gift Cards)

Price Changes & Promotions

Presales & Deposits (Series, On Account)

Notes: In preparation for this course Milano recommends that the Data Setup

process be completed. Your team is encouraged to attend this WEBinar as a group.

2 Hours (Essential Series)

This essential WEBinar teaches the key functions that your team will call upon

Process transactions, apply promotions and perform End-of-Day

Notes: In preparation for this course Milano recommends that the Data Setup

process be completed. Your team is encouraged to attend this WEBinar as a group.

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Inventory Management

Tracking every item of inventory is imperative for accuracy and is made easy

within the Milano Software. Setting up your own internal procedures has never

been easier. In this 2 hour session you will learn: correct coding for retail and

professional products, how to keep

throughout your business and learn how to use

Chapter 1 – Inventory Profile review

Chapter 2 – Inventory Transfers

Chapter 3 – Purchase Orders

Notes: In preparation for this course Milan

day functions of the software and the business’ inventory procedures. This WEBinar is

recommended for owners, managers and other members of you team that are

inventory procedures.

Inventory Management – 2 Hours (Essential Series)

inventory is imperative for accuracy and is made easy

within the Milano Software. Setting up your own internal procedures has never

hour session you will learn: correct coding for retail and

professional products, how to keep yourself organized, how to transfer product

throughout your business and learn how to use purchase orders effectively.

Inventory Profile review

Notes: In preparation for this course Milano recommends that you be familiar with the day

day functions of the software and the business’ inventory procedures. This WEBinar is

recommended for owners, managers and other members of you team that are

2 Hours (Essential Series)

inventory is imperative for accuracy and is made easy

within the Milano Software. Setting up your own internal procedures has never

hour session you will learn: correct coding for retail and

f organized, how to transfer product

purchase orders effectively.

amiliar with the day to

day functions of the software and the business’ inventory procedures. This WEBinar is

recommended for owners, managers and other members of you team that are involved with

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E-Mail Marketing with Milano

The e-Mail Marketing with Milano

within Milano. This course covers the following chapters:

Chapter 1 – Learn how to gather the right data to reach your clients Chapter 2 – Constructing and importing emails in Milano

Chapter 3 – Effectively target your client communications Chapter 4 – Automatic Marketing

Chapter 5 – e-Receipts

Notes: In preparation for this course you will need to have a basic understanding section.

with Milano –

(Business Builder Series)

with Milano WEBinar is an introduction to e

within Milano. This course covers the following chapters:

Learn how to gather the right data to reach your clients Constructing and importing emails in Milano

Effectively target your client communications

Notes: In preparation for this course you will need to have a basic understanding

(Business Builder Series)

WEBinar is an introduction to e-Marketing

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Creating Client Loyalty in Milano

Promotional discounts and marketing campaigns are a part of every business and a great way

of advertising your business to existing and new clients to realize additional profits.

Giving something back to your best customers has become a competitive neces

industries. For ages, customer loyalty programs meant you got a little punch card to tally your

purchases so you could eventually be awarded with a free coffee, car wash or sandwich

This WEBinar will teach you how to track the promotions t

campaigns have cost you and how much profit they bring in

use Milano’s Reward Points to keep your

client’s happy and support your business strategy.

Chapter 1 – Setting Promotions

Chapter 2 – Configuring Campaigns & Promotions Chapter 3 – Reporting and Tracking

Chapter 4 – Configuring Your Reward Points Program • Manage earning rules

• Reward client behavior • Reward client purchases Chapter 5 – Reaping the Rewards

• Spend points

• Manage spending rules

Chapter 6 – Market and manage your Loyalty Points

Notes: In preparation for this course Milano recommends that you be familiar with how to complete transactions and maintain client information

Creating Client Loyalty in Milano – (Business Builder Series)

Promotional discounts and marketing campaigns are a part of every business and a great way

of advertising your business to existing and new clients to realize additional profits.

Giving something back to your best customers has become a competitive neces

industries. For ages, customer loyalty programs meant you got a little punch card to tally your

purchases so you could eventually be awarded with a free coffee, car wash or sandwich

This WEBinar will teach you how to track the promotions that are used, how much your

campaigns have cost you and how much profit they bring in as well as how to introduce and

use Milano’s Reward Points to keep your

client’s happy and support your business strategy.

Configuring Campaigns & Promotions

Configuring Your Reward Points Program

Market and manage your Loyalty Points

Notes: In preparation for this course Milano recommends that you be familiar with how to complete and maintain client information.

(Business Builder Series)

Promotional discounts and marketing campaigns are a part of every business and a great way

of advertising your business to existing and new clients to realize additional profits.

Giving something back to your best customers has become a competitive necessity in certain

industries. For ages, customer loyalty programs meant you got a little punch card to tally your

purchases so you could eventually be awarded with a free coffee, car wash or sandwich

hat are used, how much your

how to introduce and

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Staff Management in Milano

This course focuses on helping you configure your software to calculate a variety of

compensation models. This hour long course is divided into 3 chapters:

Chapter 1 – Reviewing Staff Security Options

Chapter 2 – Understanding the parameters behind your compensation model(s) • How is your staff paid?

• Service / retail pay schedule(s) • Time Clock rounding

• Product Deductions on service

Chapter 3 – Learn how to configure a variety of compensation models: • Team Based (hourly / salary)

• Straight Commission • Level Commission

• Incremental Commission • Variable Commission • Booth Rent

Chapter 4 – Understand the Compensation • The Earnings Report

• Using the Time Clock (security integration, punch clock, Chapter 5 – Setting Goals for Staff Members.

Chapter 6 – Introducing the Profit Center • What is the Profit Center • How to turn the module on.

• What other areas of the software does this module depend on (Goals, Sales, Time Clock/Cost, Bookings)

Chapter 7 – Profit Center

• Understand each tab and what areas of the software that they depend on to gather figures • Understand the calculations found in the Profit Centre

Chapter 8 – Profit Center (Forecasting Worksheet) • Learn how to read the Forecasting w

• Understand how each section of the forecasting worksheet can be applied to your business Notes: In preparation for this class you should have a general understanding of how the business functions and what components of th

Management in Milano – (Business Builder Series)

This course focuses on helping you configure your software to calculate a variety of

compensation models. This hour long course is divided into 3 chapters:

Reviewing Staff Security Options

Understanding the parameters behind your compensation model(s) • Service / retail pay schedule(s)

• Product Deductions on service

Learn how to configure a variety of compensation models: m Based (hourly / salary)

Compensation Reports

• Using the Time Clock (security integration, punch clock, manual) Setting Goals for Staff Members.

Introducing the Profit Center How to turn the module on.

What other areas of the software does this module depend on (Goals, Sales, Time

Understand each tab and what areas of the software that they depend on to gather figures Understand the calculations found in the Profit Centre

Profit Center (Forecasting Worksheet)

Learn how to read the Forecasting worksheet within the Profit Center

Understand how each section of the forecasting worksheet can be applied to your business Notes: In preparation for this class you should have a general understanding of how the business functions and what components of the software have or have not yet been implemented.

(Business Builder Series)

This course focuses on helping you configure your software to calculate a variety of

Understanding the parameters behind your compensation model(s)

What other areas of the software does this module depend on (Goals, Sales, Time

Understand each tab and what areas of the software that they depend on to gather figures

Understand how each section of the forecasting worksheet can be applied to your business Notes: In preparation for this class you should have a general understanding of how the business