Avid has everything to help you make, manage, and move your media more creatively, more productively, and more profitably.

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PS01

Products & Services

Avid has everything to help you make, manage, and move your

media – more creatively, more productively, and more profitably.

Products

Film/Video Editing and Finishing

High-performance systems and software for DV, SD, HD, film, and 2K/4K projects Broadcast

From ingest to playout: end-to-end, all-digital news production and delivery solutions Storage & Workgroups

From high-performance local storage to real-time Avid Unity shared media networks Audio

Industry-leading audio production and editing systems, control surfaces, and software

Animation

2D and 3D animation and effects software for film, video, and games/interactive Digital Asset and Production Management

Comprehensive systems for collaborative post production and broadcast workgroups

Services

Avid Support Services

Customized support tailored to your systems, needs, and budget Avid Training Services

Personalized training 24/7 worldwide for all learning styles, levels, and products Avid Consulting Services

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PS13

Total Services

Avid Total Services

What you want, when you want it

Expert consulting, support, and training services from the leader

in media technology

Let Avid expertise work for you

Avid Total Services offers a comprehensive list of training, support,

and consulting services covering all aspects of multi-vendor product

selection, installation, integration, upgrading, and maintenance. By

tapping into our collective industry and technology expertise you can

be sure you’re maximizing every aspect of your workflow and every

dollar in your budget.

Focus on what you do best

Technology and integration grow more complex everyday. To keep

pace, industry leaders will increasingly need to turn to experts to

maintain a true competitive edge. Avid meets that need today with a

visionary new model for customer service. When you let Avid Total

Services shoulder the responsibility for maximizing your ROI you’re

free to focus on your core competencies.

Need immediate problem resolution? Go directly to Avid Knowledge

Base

Avid Support Services

Customized support tailored to your systems, needs, and budget

Avid Training Services

Personalized training 24/7 worldwide for all learning styles, levels, and products

Avid Consulting Services

Industry-leading expertise available to help you maximize or update your operation

Contact us Services

Request Info

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PS14

Avid Support Services

Avid Support Services

Web-based, on site, and telephone support from certified media

technology experts

Support packages tied to individual products can serve a purpose, but today’s technological complexities often demand a more flexible total systems approach. That’s why Avid now offers a visionary new model for customer service. Avid Support Services can address all aspects of your systems and workflow. Choose the kind of support you want

Basic Support Customized Support

Avid Remote Response (NEW)

Support based on expertise

No one knows how to leverage your Avid systems better than we do. Our expertise spans all products and platforms, asset management options, and file sharing technologies. The worldwide Avid Support Services network means your support comes from trained and certified experts, available in any country, in a language you understand.

Need help right now? Knowledge Base Documentation Downloads

Product Registration

Avid Support Services product brief

Basic Support links to PS14-1 Customized Support links to PS14-2 Avid Remote Response links to PS14-3

Contact Us

http://avid.com/support/contact.html (to be revised internally)

Knowledge Base links to

http://www.avid.com/onlinesupport/ Documentation links to

http://www.avid.com/onlineSupport/ browse.asp?productID=0&topicID=3 02&browse= (Is this the correct link?)

Downloads links to

http://www.avid.com/onlineSupport/ browse.asp?productID=0&topicID=4 05&browse= (Is this the correct link?)

Product Registration links to http://www.avid.com/register/ Avid Support Services opens PDF

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PS14-1

Basic Support

Basic Support

Contracts available for every Avid product

Every Avid product offers a Basic Support option that can be purchased annually, providing cost-effective software and hardware coverage to keep your systems up-to-date and running at top performance.

Problem resolution and easy updates

With Basic Support, you have the opportunity to contact Avid experts who will resolve issues on most systems through:

• Unlimited technical phone support, Monday through Friday* • Electronically downloaded software updates

• Proactive e-mail notification about available updates • Advanced hardware exchange (optional)

Of course, you may find you want more than Basic Support. For more

comprehensive, extended, or customized coverage, explore our Customized Support option.

Contact Us about Basic Support Link to Customized Support Link to Remote Response

*Applies to North America only. Program availability and details may vary depending on geographic location and are subject to change without notice. Contact your local Avid office or reseller for complete program information and pricing.

Customized Support links to PS14-2.

Contact Us

http://avid.com/support/contact.html (to be revised internally)

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PS14-2

Customized Support

Customized Support

What you want, when you want it

A visionary new model for customer support

Cookie cutter support packages are inherently limited. To meet the needs of today’s complex integrated systems, you need support that covers your entire operation. That’s why Avid now offers a visionary new model for customer service, Avid Total Services, where you determine the customized support you need.

Design your own support

For most systems, in addition to all the features provided through Basic Support, Customized Support lets you pick and choose from a comprehensive list of options.

Among these options:

• Extended hardware warranty period • 24/7 technical phone support • Dedicated support representatives

Or, if you prefer, we’ll create a comprehensive package custom-designed to fit your needs from our extensive suite of support and consulting offerings.

Contact Us about Customized Support Link to Basic Support

Link to Remote Response

Avid Total Services links to PS13 Basic Support links to PS14-1 Contact Us

http://avid.com/support/contact.html (to be revised internally)

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PS14-3

Avid Remote Response

Avid Remote Response

Your own Avid expert virtually onsite 24/7

Tomorrow’s support available today

Avid Remote Response is next-generation technical support available today. Avid installs a designated server and software at your site. Then, through customer-controlled Internet access, an Avid Support Representative at a remote location can view log files and consoles, analyze bins and sequences, and see errors just as if they were actually on site.

Remote troubleshooting and problem resolution

With Avid Remote Response, you allow Avid Support Representatives, working from a remote location to:

• Access one or all of your systems • View log files and consoles • Analyze application data • View error messages • Troubleshoot problems • Run scripts

• Modify configuration settings

• Complete nearly any other task that can be done at an on-site desktop By eliminating the time-consuming task of gathering information and relaying it piecemeal over the phone, you wind up with faster problem resolution. Consistent upgrades

Avid Remote Response also guarantees faster, more cost-efficient, and uniformly delivered system-wide software upgrades and installs, across hundreds of systems simultaneously, each configured identically. That kind of consistency means fewer errors and less down time.

Preventive maintenance

Through Avid Remote Response, you also have the option to let Avid help you with preventive maintenance by enabling Support Representatives to proactively identify issues before they become problems.

Avid Remote Response Product Brief Contact Us about Avid Remote Response Link to Basic Support

Avid Remote Response Product Brief opens PDF

Contact Us links to

http://avid.com/support/contact.html (to be revised internally)

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PS15

Avid Training Services

Avid Training Services

Classroom, self-paced, and e-learning courses for end users and

certified professionals

Nobody does it better

No one does training better than Avid Training Services. We do it by making lifelong learning, career advancement, certification, and personal development easy and convenient. And as the recognized leader in designing, developing, and delivering the world’s most innovative production solutions, your training always combines the cutting edge knowledge, educational excellence, and industry expertise that distinguish the portfolio of Avid Training Services.

Training for every level and learning style

Avid Training Services award winning courses are designed to match each student’s learning style and skill level. So it’s easy to find an offering that’s right for you. Simply choose your preferred delivery method and you’re on the way to making the most of both your talent and technology.

Avid Training Services options: Self-paced:

Avid Learning Excellerator (ALEX)

A NEW next-generation Web-based learning environment where you can access Avid course content 24/7 worldwide.

Books/DVDs

An affordable way to expand your knowledge for those not interested in formal course work.

Instructor-led: Classes

Knowledgeable instructors lead courses that match every level of ability, available at Avid sites and Avid Authorized Education Centers (AAECs) around the world. On Site

Minimize scheduling hassles and travel expenses by bringing an Avid Trainer to your site for a training blitz.

Classes links to new page created internally where courses can be searched by location and/or product On Site links to PS15-1

ALEX links to PS15-2 Books/DVDs links to PS15-3 Certification links to PS15-4 Avid Training Services product brief opens PDF

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Certification

An opportunity for every user, producer, editor, engineer, journalist and workgroup manager to move to the next level and open up greater opportunities.

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PS15-1

On-Site

On Site Training

Choose one or more Avid courses or design your own

Avid experts come to you

Avid is committed to making training as easy and convenient as possible. When scheduling difficulties or budget restrictions make course attendance impractical, Avid brings a training expert to you. Imagine how your entire operation could benefit from an on site training blitz.

Choose ours or we’ll design one for you

Choose from our expansive list of regularly scheduled courses or ask an Avid training specialist to partner with you in designing on site training to meet the specific needs of your people, systems and workflow. Either way, your on site training reflects the same excellence, depth, and cutting edge knowledge the industry has come to expect from Avid Training Services.

Explore Avid course offerings Contact us about on site training Link to ALEX

Link to Classes Link to Books Link to Certification

Explore Avid course offerings links to

http://avid.com/training/options.html Contact us links to Cheryl

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PS15-2

E-learning/ALEX Intro

Avid Learning Excellerator (ALEX)

eLearning around the clock, around the world

Go to ALEX NOW

Convenient, personalized, self-paced learning

ALEX lets you finally overcome the three biggest obstacles to training: time, expense, and logistics. ALEX is a personalized portal to all Avid Training Services, offering self-paced, streamlined learning for today’s busy professional. No need to tie up a system or buy the software; all you need is a computer with Internet connection. Available 24/7 worldwide, ALEX is a cost-effective, flexible learning environment where modules are organized into short 10-30 minute downloadable lessons. And because ALEX is Web based, content remains current, incorporating new

technologies as they emerge. Your personalized training partner

ALEX combines the strengths of Web technologies like search engines and database-driven content with on-demand instruction. That means you establish a personal learning profile that automatically updates as you advance your learning and career. ALEX houses a complete record of all classroom and self-paced learning you complete. The comprehensive management tools in ALEX test knowledge, track progress, evaluate strengths and weaknesses, and provide continual feedback. ALEX also guides you to focus your training efforts on the modules you need most. Whether you choose a single classroom course or a certification path, ALEX provides access to all Avid Training Services. Content always available

With ALEX, you get round-the-clock access to content. That opens up a world of on-the-spot refreshers, continual reinforcement, and a searchable database of course content for immediate problem resolution. In addition, students throughout the digital world experience a consistent learning experience over years of career

development.

Access free tutorials

Through ALEX, you can also access free tutorials developed by the award-winning technical publications group at Avid. Simply click on the Tutorials link to explore basic procedures and tips and techniques for any of the following Avid products: ALEX product brief

Go to ALEX now links to http://learn.avid.com/alex/lms Free tutorials links to ALEX tutorials index page

NOTE: All the text under the sub-head “Access free tutorials” might be better moved to its own Web page to reduce the text on this Web page.

NOTE: It would also be helpful if each individual product linked directly to its specific tutorial, bypassing the Index page. ALEX product brief opens PDF

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Link to On site Training Link to Classes

Link to Books Link to Certification

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PS15-3

Books/DVD

Books, Documentation, and DVDs

An affordable alternative to the classroom

Affordable alternative to the classroom

For those who don’t have the time or interest in taking a course, Avid offers self-contained self-self-contained materials that pick up where the product tutorials leave off. DVDs with inside tips and FAQs

Our DVDs are an easy and convenient way to perfect basic skills, learn inside tips and techniques, find answers to frequently asked questions, and get more hands-on practice.

Books

If you’re more of a text person, Avid offers a rich collection of product documentation and third-party books to help perfect your editing skills.

Link to On site Training Link to Classes

Link to ALEX Link to Certification

DVDs links to

http://www.avid.com/training/selfpac e/dvds.asp

Documentation and textbooks links to

http://www.avid.com/solutions/educa tion/curricula/thirdparty.asp

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PS15-4

Certifications

Certification

Your path to mastery

In the classroom, on your own, or both

If you’re ready to move beyond proficiency, you’ll want to consider the Avid family of certification programs. Some certifications can be completed on your own, some in Avid classrooms, some require a bit of both. After satisfactorily completing the course work required for any of the certification paths listed below, you’ll be able to work in an Avid production environment, in Avid technical support, become an Avid instructor, or apply your expertise to enrich your own career path.

Avid Certified User (ACU) Program

The ACU program provides an efficient and effective process for self-assessment, self-improvement and self-promotion for all who excel or wish to excel as Avid system editors. No matter what your skill level, this program will demonstrate your proficiency and help communicate your skills to those who need to know.

Avid Certified Support Representative (ACSR) Program

The ACSR program trains and tests technically qualified professionals to provide state-of-the-art support on Avid Symphony, Avid Media Composer, Avid Xpress, Avid|DS, Avid|DS HD, and Avid Unity MediaNetwork systems.

Avid Certified Instructor (ACI) Program

The ACI Program provides training to qualified educators, editors, visual effects artists, graphic designers, and others who can then educate other users of Avid products.

Avid Broadcast Certifications

Avid Learning Excellerator (ALEX) offers access to a full suite of broadcast-related certifications. These roles-based certifications are designed to meet the diverse needs of news producers, news editors, broadcast technicians, and workgroup managers.

Avid Workgroups Certifications

Workgroups certification trains managers, administrators, and engineers to meet the particular needs of a workgroup environment.

Link to On site Training Link to Classes

ACSR links to

http://www.avid.com/training/certific ation/acsr.html

ACI links to

http://www.avid.com/training/certific ation/aci.html

ACU links to

http://www.avid.com/training/certific ation/acu.html

Avid Broadcast Certifications links to http://www.avid.com/training/certific ation/broadcast.html

Avid Workgroups Certifications links to a new page

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Link to ALEX Link to Books

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PS16

Consulting Services

Avid Consulting Services

Planning, integration, and operational expertise for

high-performance media production

Put our expertise and vision to work for you

No one knows this industry or understands your workflow better than we do. And, as the industry’s leading digital innovator, Avid always keeps one eye on the future. That combination means Avid Consulting Services possesses unparalleled knowledge about:

• What our products are capable of

• How our technology can streamline your workflow • How to best integrate your systems

• How future technology will impact your operation It simply makes sense to tap into our expertise.

Service that’s comprehensive and customizable

You just tell us what you need and we’ll deliver it. Avid Consulting Services will design a customized package to deliver the knowledge you want. And, since we live on the cutting edge, we’re always ready to answer your questions and keep you ahead of the curve.

Answers available NOW to your toughest questions

When you face decisions about scaling, digital media workgroups, IT/layer3 switching, service oriented architecture protocol, legacy systems integration, and isochronous delivery of video, sometimes you have so many questions you don’t know where to start. Why not start with Avid Consulting Services? With our vision, knowledge of thousands of configurations, and a comprehensive catalog of best practices, we’ll make sure you head in the right direction.

Our offerings

Ask us to evaluate your current system, recommend enhancements, install equipment, integrate your networks, or maintain your systems. Avid Consulting Services provides help with:

Planning and pre-installation Installation and integration Operation and maintenance

Planning and pre-installation links to PS16-1

Installation and integration links to PS16-2

Operation and maintenance links to PS16-3

Avid Consulting Services brief opens PDF

Contact Us links to Pat Murphy’s email?

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Avid Consulting Services product brief Contact Us about Avid Consulting Services

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PS16-1

Planning and Pre-installation

Planning and Pre-Installation

Avid Consulting Services helps you maximize every dollar

Among the planning and pre-installation services Avid offers:

Design: understanding your current workflow and requirements and developing a multi-vendor solution, including detailed CAD drawings for implementation.

Workflow: evaluating open, multi-vendor environments to identify where and how efficiencies can be maximized.

Network: analyzing shared storage, network infrastructure, and how to maximize security to enable open storage configurations that better protect your assets.

Next-generation: combining an assessment of your current solutions with knowledge of future technology to develop a 3-5 year plan for your enterprise. • Staging: Verifying performance of your new equipment at the factory, by

staging your specific network and workflow components. Contact Us about Avid Consulting Services

Link to Installation and Integration Link to Operation and Maintenance

Contact Us links to Pat Murphy’s e-mail?

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PS16-2

Installation and Integration

Installation and Integration

Avid Consulting Services unleashes the potential of each product

Among the installation and integration services Avid offers:

Installation: setting up, integrating, and testing new equipment while minimizing disruption to mission critical operations.

Project management: managing all aspects of your new technology installation and ensuring a smooth transition throughout your enterprise. • Facility Integration: preparing a new or existing technical environment for a

multi-vendor technology installation with maximum efficiency and minimum disruption.

Change management: analyzing how planned technology upgrades and installations will impact people and resources with streamlined upgrades from one location to multiple sites so that mission critical operations are never compromised.

Go-to-air: onsite testing and support of new systems as they go live to guarantee immediate resolution of any issue.

Contact Us about Avid Consulting Services Link to Planning and Pre-Installation Link to Operation and Maintenance

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PS16-3

Operation and Maintenance

Operation and Maintenance

Avid Consulting Services keeps you at the top of your game

Among the operation and maintenance services Avid offers:

Operational management: on-site management of your day-to-day processes and systems to maximize efficiency, minimize risk, and maintain cutting edge technology leadership.

Special Events: on-site software and hardware support during coverage of high-profile special events to provide quick resolution of issues and ensure you get to air.

Periodic performance analysis: proactively and regularly checking multi-site processes, people, and equipment from a single location to identify potential system issues before they can interfere with operational performance. • Data archiving: creating off-site redundancy to protect your digital assets

from a single point of failure.

Disaster Recovery: identifying and defining the equipment, process, and time required for seamless disaster recovery.

Media Conversion: assisting you in converting and migrating older media to newer formats.

Contact Us about Avid Consulting Services Link to Planning and Pre-Installation Link to Installation and Integration

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SP02

Support

Avid Support Services

Web-based, on site, and telephone support from certified media

technology experts

Choose the kind of support you want

Avid understands that you’re the best judge of what kind of help you need. That’s why we let you choose the level of support you want.

Basic Support Customized Support

Avid Remote Response (NEW) A total systems approach

Support packages tied to individual products can serve a purpose, but today’s technological complexities often demand a more flexible total systems approach. That’s why Avid now offers a visionary new model for customer service. Avid Support Services can address all aspects of your systems and workflow. Support based on expertise

No one knows how to leverage your Avid systems better than we do. Our expertise spans all products and platforms, asset management options, and file sharing technologies. The worldwide Avid Support Services network means your support comes from trained and certified experts, available in any country, in a language you understand.

Need help right now? Knowledge Base Documentation Downloads

Product Registration

Avid Support Services product brief

Basic Support links to PS14-1 Customized Support links to PS14-2 Avid Remote Response links to PS14-3

Contact Us

http://avid.com/support/contact.html (to be revised internally)

Knowledge Base links to

http://www.avid.com/onlinesupport/ Documentation links to

http://www.avid.com/onlineSupport/ browse.asp?productID=0&topicID=3 02&browse= (Is this the correct link?)

Downloads links to

http://www.avid.com/onlineSupport/ browse.asp?productID=0&topicID=4 05&browse= (Is this the correct link?)

Product Registration links to http://www.avid.com/register/ Avid Support Services opens PDF

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