INFORMATION CONTENT MANAGEMENT

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INFORMATION CONTENT MANAGEMENT

Knowledge is universally recognized as the most important strategic asset that an organisation has. Despite this recognition many information units are being closed or downsized and organisations are encouraging information users to acquire, control and manage their own resources that support knowledge creation and development. Controlling the acquisition of, and access to, information resources is becoming increasingly difficult as vendors bypass the information professionals and market directly to the end-user. Compounding this problem is the availability of information in a multitude of formats and the exponential growth in the number of products available. This necessitates a higher level of evaluation and control to ensure that quality information is available to those who need it.

Because of this proliferation of information products and delivery methods, information users within organisations are suffering from 'information overload' and in many cases are using a variety of resources to gather their information, some of which may not be appropriate for their needs. Many organisations are structured in such a way that the business units operate independently of one another, yet they rely on similar information resources. Some operate without the resources they need because they don't know where to find them, while others engage in 'information overkill' and purchase anything that looks like it might be relevant. Consequently there are often significant gaps, inconsistencies and duplications in information resources within an organisation.

As an organization, you will find a Content Management System necessary if you:

• Use the same content over and over again in one publication (i.e., a warning in an

instruction manual may be used 10 times within that manual).

• Use the same content in more than one publication or document (i.e., a part number

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• Publish their content to more than one media channel (i.e., the content in a printed

instruction manual that ships with the product may also be used in the online help information).

• Publish their content in multiple languages.

Some types of publications that your organization produces might include but not limited to:

• Technical documentation (parts catalogs, software documentation, user manuals) • Reference materials (encyclopedias, dictionaries, standards guides)

• Testing and training materials (e-learning programs, testing booklets) Marketing and

educational materials (packaging, promotional flyers and ads, brochures)

• Etc.

Most government agencies consist of multiple departments, each preparing its own unique set of documents. This can make content management across the agency an especially daunting challenge. Deploying a system that provides an effective content management for government agencies that can streamline and simplify the entire document management process.

It's not easy to manage the massive amounts of data and documentation your county needs to function efficiently. Managing and producing marketing materials, users' manuals, website content and training materials can tax already overloaded communications departments. And let's face it: sharing and managing content with multiple departments in the enterprise can be challenging.

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If your current Content Management System isn't getting the job done, or if you're not

currently using any form of content management, it can impact your organization in a number of ways. You're likely to have difficulty producing important documents quickly, and making revisions can be a chore. As a result, your employees or customers don't have access to the vital information they need, when they need it. You may also have to rely too heavily on paper for storing key documents.

Most of all, inefficient content management negatively impacts your company's bottom line. If your departments work in silos, the enterprise's communications could be uncoordinated and conflicting; therefore, they are confusing to customers. The lack of access to timely and updated information limits your employees' productivity and increases customer dissatisfaction, ultimately costing you money.

RATIONALE FOR TRAINING

Whether you’re a manager, editorial user, Records manager, Database Manager, web

administrator, or systems administrator, our Information Content Management (Information Content Management) training course will help you grasp the factors that you ought to consider when choosing a CMS for your enterprise, the implementation procedures answer your questions and help you get to understanding more about the popular CMS products in the market. We’re confident that this course will help you increase your knowledge of CMS and become more productive when using it.

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Course Benefits and Objectives

Information Content Management combines analytics, collaboration, governance and processes with anywhere, anytime access to deliver value to your customers, partners, and employees. When used effectively, even complex content becomes your greatest business asset.

Kenvision Techniks Information Content Management course provides a systematic approach to manage their content across the enterprise. The course information is applicable across all industries, and is independent of any particular technology or vendor solution.

MONDAY 2

ND

NOV, 2015

Getting Started with Information Content Management

Topic Objective: by the end of this topic, the participant should be able to:

• Identify key Information Content Management concepts;

• Describe business drivers for Information Content Management; • Identify business benefits of Information Content Management.

Organizing Information Content Management System

• Identify the benefits of formal classification;

• Compare and contrast different classification schemes; • Describe key steps required to create classification schemes.

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• Identify preservation risk factors;

• Describe approaches to digital preservation; • Describe steps required to perform a migration.

TUESDAY 3

RD

NOV, 2015

Managing Information Content Management throughout Content Lifecycle

• Describe how to manage content through the various steps in the content lifecycle; • Describe how to dispose of content at the end of the lifecycle.

Improving Collaboration on Information Content Management System

• Identify the need to improve document collaboration;

• Compare and contrast different types of collaboration solutions; • Describe the benefits and impact of social business.

Improving Access to Information Content Management System

• Identify and describe key search-related concepts; • Describe approaches to searching for enterprise content; • Explain how to improve findability of enterprise content.

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Securing Information Content Management System

• Describe controls required for effective security;

• Understand redaction and identify redaction-related issues for enterprise content; • Identify the significance of audit trails, encryption, and digital rights management.

WEDNESDAY 4

TH

NOV, 2015

Capturing Information Content Management System

• Describe different sources of content to be captured;

• Compare and contrast different types of content and the issues they present to a

capture process;

• Describe how to capture paper-based documents through scanning and image

processing.

Creating and Manage Metadata

• Explain what metadata is and its uses; • Identify sources of metadata;

• Describe methods for collecting and applying metadata.

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• Identify key Business Process Management (BPM) and workflow concepts; • Understand key business analysis concepts including flowcharting and process

modeling;

• Compare and contrast BPM and Information Content Management capabilities and

limitations.

THURSDAY 5

TH

NOV, 2015

Conducting a Business and Technical Assessment

• Understand the importance of a business and technical assessment for Information

Content Management;

• Conduct a business and technical assessment for Information Content Management.

Designing an Information Content Management

• Describe the steps to design content management-related processes;

• Understand the steps to design the Information Content Management technology

solution; and,

• Describe the steps to design support processes.

Developing a Governance Framework for Information Content Management

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• Describe a framework for governance;

• Identify the roles and tools required for effective governance.

Developing an Information Content Management Strategy

• Develop an Information Content Management program strategy; • Conduct a business assessment;

• Develop a concept of operations.

FRIDAY 6

TH

NOV, 2015

Developing Requirements for an Information Content Management Solution

• Identify what requirements are and describe their importance; • Describe how to define requirements;

• Identify specific requirements for the Information Content Management solution.

Developing the Business Case for Content Management

• Describe the purpose of a business case;

• Identify and describe the elements of a business case; • Understand how to develop the business case.

Managing Change during a CM Initiative

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• Describe the drivers and issues associated with change; • Understand how to develop a change management strategy; • Describe the elements of an engagement plan.

Measuring a CM Effectiveness

• Identify the importance of metrics;

• Describe how to calculate the ROI and total cost of ownership of an Information Content

Management initiative;

• Understand the methods to capture metrics data.

CMS (Information Content Management System/Software) Demos

During the training, the following systems shall be used to demonstrate the capabilities and benefits of implementing a CMS by an organisation.

1. Alfresco