Hosted IVR and Contact Center Solutions: The Compelling Case for Adoption

IVR comprises the largest single market for hosted contact center solutions, and according to Frost & Sullivan research, this dominance should continue to 2017.. As shown

Organizations are turning to Hosted VoIP solutions at an incredible rate: • Mobile VoIP users are expected to reach 1 billion by the year 2017.* • The number of Hosted VoIP seats

Additionally, employees want to be able to access the streamlined connectivity of unified communications (UC) solutions and the frictionless sharing of cloud collaboration tools,

When solutions are hosted in the cloud, businesses can access shared software and servers over the Internet by connecting to a secure data center.. Fees to use the hosted

Many IT industry analysts believe that ERP software stands on the verge of a cataclysmic shift away from on-premise, hosted solutions to solutions hosted in the “cloud.” The hype

A. FileTrail’s Hosted Solutions operate from a secure data center. The FileTrail software and your data reside on FileTrail’s servers. Users connect to their Hosted Solution via

As part of the relocation process, engineers configure all office work stations and terminals  to  enable  secure  connection  to  the  DPS  data  centre. 

Clients that do not have any signed SLA’s with Kulani Solutions will fall under the 24 hour response time where a call should be logged between 8:00am and 05:00pm and 48 hour