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REINVENTING COMMUNICATIONS
User’s Guide #!
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Accessing the Nuvio Web Portal
Go to https://portal.nuvio.com/ to access the Nuvio Web Portal. You will need a Username and Password issued by either your organization’s administration or Nuvio to have access.
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NAVIGATING THE PORTAL
Below is a diagram that displays the two levels of navigation when initially logged into the portal.
• Level 1 Navigation
At the top of the page you will find the first level of page navigation. Links located here are for general topics and categories.
• Level 2 Navigation
Across the banner of the page you will find the 2nd navigation level. This area contains category specific links.
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Home Page
When you log into your nPBX Portal, the user Dashboard will be displayed. This is the ‘Home Page’ tab. The dashboard contains information and interface with the most frequently used functions such as call treatments, voicemail, call recordings, and call records.
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My Phone
The My Phone area is where you change your active call treatment.
To make changes, select the call treatment you would like to edit in the ‘Edit Treatment’ drop-down box and make your selection. When you are finished making changes, click the ‘Update’ button on the lower left.
To set a call treatment as active, select the treatment from the ‘Edit Treatment’
drop-down box and click the ‘Make Active’ button on the lower right. This will change the ‘Active Treatment’ field to display the currently selected treatment.
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Ring Desk
This treatment will ring your desk phone (or the primary device) listed on your account. You can set the length of time the phone will ring before going to voicemail.
Forward
This treatment forwards incoming calls to a specified number or extension. The
‘Go to Voicemail’ selection will have the call end at your voicemail box (‘Yes’) or to have the call terminate at the forwarded number.
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Voicemail
This treatment will direct all incoming calls straight to your voicemail box. Your desk phone will not ring with this setting.
Follow Me
This option allows you to have a series of numbers that will ring when a call comes to your extension. You can select ‘Ring All Numbers’ to have
simultaneous ringing. The ‘Go to Voicemail’ selection will have the call end at your voicemail box (‘Yes’) or to have the call terminate at the forwarded number.
Additionally, if you would like your desk phone included for this function, you will need to list your desk phone’s extension in the list of numbers to be called.
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Time of Day
This treatment will route incoming calls based on a schedule of treatments determined in the ‘Time of Day’ settings. To configure these settings click the
‘Configure Time of Day’\ settings’ link.
To configure Time of Day Settings, select a starting day, start time, end time, and a call treatment from the drop-down boxes. Once you have the schedule entered, click ‘Add Treatment’ and the schedule will be added to the calendar. Specific treatments are color-coded based on the legend located in the lower left corner.
To delete a call schedule, simply click the corresponding schedule on the calendar and you will be prompted to delete the schedule.
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Voicemail
The Voicemail area on the Dashboard contains information on recent messages in your inbox.
To listen to a voicemail simply click the down arrow in the ‘Actions’ field. A window will open where you can listen, pause, and rewind the message.
To delete a voicemail from your inbox, click the red-circled link next to the corresponding message.
Call History
The Call History log displays the most recent incoming and outgoing calls logged to your system. Information displayed is the caller’s number or extension, the date/time, type of call, and the duration.
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Caller ID/Device
The Caller ID(CID)/Device section of the dashboard displays information on the system that you are currently logged into on the portal. This area displays the extension CID, external voicemail email, the time zone, and the ‘Click To Call’
feature.
Settings
This tab is located at the top of the home page and contains basic settings for your system.
Anonymous Call Rejection
This setting allows you to change the systems response to incoming anonymous calls. The options are ‘Send to Voicemail’, ‘Play Notification Stating the User’s Call was Rejected’, or ‘Send a Busy Signal’.
Attach Voicemail Notification
This setting allows you to have the system attach the actual voicemail message to email notification (the file type is determined in the ‘File Type’ setting). If this is set to ‘Do Not Attach’, you will receive a voicemail notification in your email, but there will not be an attached message.
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Send Emails If I Get a Voicemail
This setting allows you to designate whether you want email notifications if you receive a voicemail.
Keep the Email On the System After Emailing the Notification
This setting allows you to select whether or not to keep the voicemail on your phone system after it has already been emailed (if so selected above).
Send My Email Notifications To:
This setting allows you to change the email address that voicemail notifications are sent to.
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Change Voicemail PIN
This allows you to change the voicemail PIN for access to voicemails over your desk phone or other device.
Change Login Password
This allows you to change the login password for the Portal.
Click to Dial Function
In your call history, the blue telephone numbers are hyper links so that you can click them to dial. Once clicked, your desk phone will ring and you will need to pick it up for it to call your designated party.
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Contacts
The contacts tab is located at the top of the Home Page and allows you to enter contacts for either personal or business use. Contacts entered in this area can be automatically updated on your phone’s directory for ease of use.
Add a New Contact
To add a new contact, click the ‘Add Contact’ button. This will open a window where you can add the details for the contact. From this window you can enter the first and last name of the contact, along with their email address. If you select
‘YES’ in the Directory option, this contact will automatically be uploaded to your phone’s directory.
Once you have the contact in your system, you will see their name on the Contacts page. Click the blue arrow on the left side of the contact’s name to expand the details of that contact.
From here you can add phone numbers and addresses for each contact. To add a phone number, click the ‘Add’ link to the right of the phone number section in the contact details.
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When the ‘Add’ link is clicked next to ‘Phone Numbers’ a window will come up asking for the Phone Name and the Phone Number. The Phone Name is the type of number you are entering (e.g. cell phone, home phone, etc.) and the phone number can be added directly next.
To add an address for the contact, click the ‘Add’ link next to ‘Addresses’ in the contact details. A window will come up (see below) for the address of the contact and there the information can be filled in.
After contacts have been added, you can edit or delete them using the ‘Edit’ and
‘Delete’ links located to the right of the contact name.
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Appendix A – nPBX Star Code Reference
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Appendix B – Voicemail Guide
Accessing your Voicemail from your phone
You can access your Voicemail two different ways from a phone.
• Press the ‘Messages’ button, enter your PIN, and press #. (Note: Some phones may not have this feature.
OR
• Dial *123*, enter your PIN, and press #.
Voicemail Menu
Press 1: Listen to New Messages Press 2: Listen to Saved Messages
Press 1: Listen to the Recording Press 2: Save the Recording Press 5: Return the Call Now Press 7: Delete the Recording Press 8: Forward the Message Press 5: Advanced Options.
Press 1: Record a Greeting Press 2: Choose a Greeting Press 3: Record your Name Press 6: Change Password Press 0: Main Menu
Press #: Exit User Options Menu
Press 1: Modify Greetings & Name Announcements Press 2: Modify PIN
Press 3: Modify Message Playback Options Press 4: Modify Notification Options
Press *: Return to Main Menu
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Support Contacts
Phones/FaxToll Free: 1.800.482.2173 Local: 816.444.4422 Fax: 913.535.2040 Email
Support: [email protected] Marketing: [email protected] General Inquiries: [email protected] Websites
Corporate: http://www.nuvio.com Portal: http://portal.nuvio.com FAQ’s: http://www.nuvio.com/FAQ Support: http://support.nuvio.com
Copyright !2010 Nuvio Corporation. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior
permission of the copyright owner. The product names used in this document are for identification purposes only. All trademarks and registered trademarks are the property of their respective owners.
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