© 2008 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice
HP Unified
Communications
Solutions
Amos Ferrari
Agenda
•
Unified Communications Why When How
•
Implementing Unified Communications - HP
Experience
•
HP Unified Communications Solutions Portfolio
•
HP Unified Communication Value
3
Unified Communications Benefits
Impact on organizations KPI:
•Improve productivity
•Reduce expenses
•Accelerate Business Growth
Enable People to work more effectively by providing easy to use – tools that improve
•Collaboration and communication with colleagues
•Work-life Balance with virtualization
•Culture sharing
Enable integration of Communication with Messaging & Collaboration Applications By Providing - Intelligent Platform for new service that enable
• Easy transformation of process.
The Process View
The Business View
The People View
Enable infrastructure to migrate selectively and cost effectively by providing a flexible infrastructure with easy to manage – tools that enable
•Evolutionary approach to adoption of new technology
•User-Transparent migration to new applications
•Fixed management Cost Reduction
Unified Communications:
When, What
•
Unified Communications
will happen
•Technology
•Software Migration
•PBX obsolescence
•Changing workforce
•
Knowledge distributed workers
•Improve productivity
•
Reduce Expenses
•Globalization
•
Operation Optimization
•
You will decide When
•
HP can help you on How
-Barriers
• Multiple stakeholders
• Multiple Vendors – Roadmap?
• Cost / Benefit equation
− does it add up? Business Case - ROI
• Integration / Upgrade of disparate systems
− email, telephony, public IM, document
management
− changing standards & increasing competition
• Working practices
− Employee Disruption
• is “always on” acceptable?
• potential “lost” time (learning, social chat)
• Security
− new potential sources for virus, SPAM..
− compliance
• Quality of Service
− Voice requires bandwidth /availability -Performance
Implementing Unified
Communications
Unified Communications Enterprise
Impact
Operations & Management Business
Programs
People & Organization
Governance
Architecture & Services
Enabling Technologies
27 March 2008 6
•
UC drives
as well as supports
need for
change within a company
•
UC Support Requires a Cultural Shift
−
Sponsorship and Governance – Recognising
UC as an enterprise service
−
Culture - Changing the way people feel as
well as behave
−
Operations – Making it easier to do what I
have to do
−
Policy and Process – Having Policies and
Procedures that work for me at my speed
−
Technology - Having the right tools for the
Options
BENEFITS DEPENDENCY NETWORK
Example – Team XXX
7 27 March 2008•
IS/IT
•
Enablers
•
Enabling
•
Changes
•
Business
•
Changes
•
Business
•
Benefits
•
Investment
•
Objectives
•Change
XXX
process to
utilise
virtual
teams
•
Change
XXX
process to
utilise
virtual
teams
•Reduce assessment by1 week •5.6M$ •Reduce assessment by1 week •5.6M$ •Reduce travel Costs •1M$ •Reduce travel Costs •1M$ •Reduce risk of •failure •Reduce risk of •failure •Faster response •time to management •Faster response •time to management •Reduce time to •deals \ no deals •Reduce time to •deals \ no deals •Reliable intuitive Voice and Video Conferencing. Over corporate network and remote access. •Reliable intuitive Voice and Video Conferencing. Over corporate network and remote access. •Introduction of a single collaborative tool for secure internal and external collaboration.•Introduction of a single collaborative tool for secure internal and external collaboration. •Introduction of easy to use methods to access and manage e-mails regardless of the location. •Introduction of easy to use methods to access and manage e-mails regardless of the location.
D
R
I
V
E
R
S
Core Webmail Webmail Desktop voice & video Desktop voice & video Internal and external team spaces Internal and external team spaces Information rights protection for team spaces Information rights protection for team spaces IM and Presence IM and Presence Registration, management and authorization for external identities Registration, management and authorization for external identities •Secure large file transfer •Secure large file transfer Web Conferencing and multi-party voice and video Web Conferencing and multi-party voice and video •Reduced cost of infrastructure from less disk storageHP as Technology advisor
Productivity Personal Conferencing Document Collaboration Web/Data Call ControlFix – Mobile Phones IP Softphone integration Audio
Video (General)
Unified Communications Roadmap
Advise Set direction & Prioritize
“
“
Unique
Unique
”
”
Customer
Customer
Unified
Unified
Communication
Communication
Roadmap &
Roadmap &
Design
Design
Productivity Personal Conferencing Document Collaboration Web/Data Call Control Phones IP Softphone integration Audio Video (General)UC Implementation
Recommendation steps
•
Determine which group of users will benefit the most from UC.
− Identify user groups based on the need to communicate more effectively.
•
Evaluate your current environment.
•
Understand vendor’s current offering, roadmap.
•Build on existing platform investments, if possible.
− Consider an evolutionary approach and leverage existing technology investments and optimize
current investments where possible.
•
Look for business value in upgrade decisions.
•Define your strategy and roadmap.
•
Benchmark productivity before and after UC
− Set metrics (ex. 6Sigma)
•
Identify ownership and support requirements.
•Invest in end user training prior to launch.
HP Unified
HP Unified Communications Solutions
Components & Approach
HP Unified
Communications
HP UC Components :
Services solutions, to
help Plan Implement and
Support UC strategy
Technology solutions,
from HP and leader UC
solution partners
Evolutionary Consulting &
System Integration
Approach
Solutions
UC Business Integration
Security – Applications – Control – Governance - Transformation
UC Infrastructure
Servers - Network Data Centers - PC - PDA
UC Solutions
Productivity &
Collaboration Voice & Conferencing Unified Messaging Identity & Presence
•
HP proven experience
•
HP recognized experts
•
HP Leadership
•
Comprehensive portfolio of
products and services
•
Customer value comes first
•
Microsoft & Cisco
partnership
Customers value HP as an
external business technology
advisor helping them:
•
Maximize their benefits of UC
business technology
•
Taking into consideration their
actual environment, existing
investment and future direction.
27 March 2008