ImproMed Hardware/Software Specifications

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A Tradition of Excellence

.pdf

ImproMed Hardware/Software

Specifications

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Introduction �� 3

Server Specifications �� 4

Virtual Servers �� 5

Server Operating Systems Compatibility �� 9

Workstation Specifications �� 10

Workstation Operating Systems Compatibility �� 11

Microsoft SQL �� 12

Networking Specifications �� 13

Additional Hardware Specifications �� 14

Software Specifications �� 15

Appendix A: Hardware Worksheet �� 16

Appendix B: Advantage

+

_{Minimum Requirements �� 19}

Appendix C: DVM Manager Minimum Requirements �� 20

Appendix D: Enterprise Edition Specifications �� 21

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Introduction

ImproMed®, LLC hardware standards are determined by evaluating currently available hardware. The standards listed on the following pages are accurate on the date this document was last published. ImproMed reserves the right to modify or change the recommended hardware specifications at any time without prior notice.

ImproMed, LLC provides support for Advantage+_{, DVM Manager, Infinity, and Triple Crown (hereinafter referred to as} “Software”) practice management systems. When necessary, versions will be listed to ensure that the requirements needed

are accurate for all supported versions of the Software.

If your business is storing large quantities of binary information (images, forms, and take home instructions) within the database, ImproMed recommends the use of a dedicated server. Storing large quantities of binary information within a database requires the server to use more resources to manage the database and may yield less than desirable operating performance when using a non-dedicated server.

This document will cover all minimum requirements to run ImproMed Software for: { Servers including dedicated, virtual, and terminal

{ Workstations including towers, monitors, laptops, and tablets { SQL versions

{ Microsoft Windows Operating Systems

{ Ancillary Devices including bar code scanners, cash drawers, and more { Printers

{ Recommended software available for purchase including Microsoft Office Suite and anti-virus

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Server Specifications

Standard Specifications for all Servers

Processor:

Core i5 3.0 GHz or higher

Drives:

500 Gigabyte (7200 K RPM) Hard Drive SATA 1 Terabyte (7200 K RPM) Hard Drive SATA DVD-ROM Drive

Display:

19” LCD Flat Panel

Memory:

16 GB of RAM

Adapters:

Built-in Video and Gigabit Network Cards

Power Supply:

500 Watts or higher

Operating System:

Windows Server (see Server Operating Systems Compatibility)

Input Devices:

USB Keyboard & Mouse

Battery Backup:

600 Watts / 1000 VA, Input 120V / Output 120V , Interface Port USB

SATA RAID / Terminal Server 12-25 Workstations

Processor:

Xeon Quad Core 2.5+ GHz or higher

Memory:

16-32 GB RAM

Drives:

(4) 500 GB SATA Hard Drives in RAID 5

Adapters:

SATA RAID Controller Dedicated Video and 10/100/1000 Network Cards

Battery Backup:

865 Watts / 1500 VA, Input 120V / Output 120V , Extended runtime model

Server for 25+ Workstations

Please call ImproMed for recommendations on a server for a large scale deployment.

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Virtual Servers

ImproMed’s standard recommendation remains that, for performance and troubleshooting purposes, it is best practice for the SQL database server to be a metal server as there are less variables which can affect performance in a physical unit versus a virtual software-based emulated server.

Before proceeding with setting up a virtual and hosted server for your business, you must comply with the following:

{ You must have a local IT that supports cloud/virtual servers. { Your system must be evaluated by ImproMed.

Virtual Host Server

Processor:

Xeon Quad Core 2.5+ GHz or higher

Memory:

32 GB of RAM

Drives:

RAID 5, 10, or SAN with 500 GB minimum capacity

Adapters:

Video Accelerator supported and Gigabit Network Cards are 1 per SQL VM or 1 per 2 _{RDS VM.}

Power Supply:

Dual power supply recommended

Operating System:

Input Devices:

Battery Backup:

1500 VA

SQL Version:

Refer to Microsoft SQL

RDP Access:

ImproMed must have RDP access to the host server with Administrator rights

These are the minimum specifications for the Virtual Host Server. As users are added these specifications will need to be scaled to match.

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Virtual Servers

Terminal Server VM up to 30 Users Max

Processor:

Minimum of 4 Cores assigned to VM

Memory:

24 GB RAM

Drives:

100GB VHD minimum

Operating System:

Windows 2008 R2 Standard or Higher

SQL Server

Processor:

Minimum of 4 Cores assigned to VM

Memory:

24 GB RAM

Drives:

100GB VHD minimum - OS Only

SQL on physical drive minimum 250GB - No VHDs

Operating System:

Windows 2008 R2 Standard or Higher

SQL Version:

Refer to Microsoft SQL

Hosted Server Solution

Internet Information

Type:

Business Class

Speed:

Minimum upload at host for 10 remote desktop connections is 3 mbps. For each additional 4 remote connections, add an additional 512 kbps. Remote location download speed is a minimum 10 mbps.

Networking

Requirements:

1. Hardware/point-to-point VPN 2. Print Servers for all printers 3. Proper DNS resolution across VPN

Configuration Notes:

{ Verify the servers used in the data center can access one another. { ImproMed will require an administrative desktop login for each server.

{ Printers should be installed on the Terminal Server at the data center over the VPN. { VHD size for virtual or data center servers should be at least 100GB:

{ 30GB for OS plus 20GB Shares and growth plus 5 x initial DB size (DB + IBU {2 x DB} plus Replication snapshot {1 x DB size} plus DB Growth estimate {1 x DB Size}).

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Virtual Servers

Below are the advantages and disadvantages for a hosted server.

Advantages:

{ Data is located off-site to prevent failure due to in-hospital issues.

{ Virtual systems are “scalable” and easily upgraded if the host setup has enough resources to spare. { Office staff is not needed to do maintenance on the server.

{ Dedicated server support team (24/7 Support of the connection to this system is required).

{ Updates are faster as RDP will be needed for connections; therefore, fewer stations will need client applications updated.

Disadvantages:

{ Loss of internet connection means loss of access to data and ability to do business.

{ An off-site server will not be supported opening Software locally on the stations. It has to be over RDP. { Owners are not in possession or control of their data/server.

{ You are leasing server space and required software, if provided, by the cloud service; you own nothing.

{ NO local access to backups. If a copy of your data is needed, you have wait for it to be uploaded and/or downloaded to a place where it can be accessed.

{ Physical security of your client’s information is no longer in the owner’s hands; you have to rely on the service hired to ensure security of personal information.

{ Limits the amount of support ImproMed is able to provide.

{ COST - For the redundant setup a data center typically provides, (duplicating servers across states and time zones) most offices cannot justify the cost.

{ The backup solution will need to be reviewed with ImproMed prior to the installation.

Multi-Site/Multi-Practice

{ ImproMed will not support running PIMS locally on a computer when the server is in another physical location (i.e. over a VPN).

{ Connection Speeds - Typically performance issues with RDP are a result of insufficient UPLOAD speeds at the offices.

Point-to-Point VPN

ImproMed recommends the use of Point-to-Point VPN between the server and the local office. { This will help with printer connection.

{ This helps with paperless/paper-light setups for scanned files and share access.

{ Proper DNS resolution across VPN includes the ability for computers at the remote location to resolve the server name to IP address at the hosted location.

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Virtual Servers

Virtual Server Performance Considerations

{ The following information is taken from: http://social.technet.microsoft.com/Forums/en-US/ winserverhyperv/thread/c7ea065f-74ba-46c5-af32-2b7e93f25191

{ Disk I/O Performance. { Variable size VHD is slowest.

{ Physical disks are recommended to be passed through to a VM, when the needed size of the disk exceeds the current VHD limit of 2TB (This limit is about to be pushed up to 16TB using new VHDX format in Hyper-V included in upcoming Windows Server “8”) or if the VM is, for example, a SQL server with heavy load which requires direct disk access due to high disk I/O.

{ With Windows Server 2008 R2, fixed VHD performances has raised, and benchmark and test results show that they offer almost similar results in read, and physical disks are better than fixed VHD in write.

{ The theory of “Virtual SQL Servers” would be VHD for OS (fixed disk Size) plus a physical disk (or RAID array) captured by the VM to use for the data/shares and high I/O items.

{ Capture of raw hardware items into VM provides best performance overall.

{ Network stability asks for a dedicated NIC for SQL Server, not a shared Virtual switch.

{ Enabling 3d Acceleration on Virtual Graphics Processor will stabilize performance in the Software.

More Information

For more information about deploying a virtual SQL Server, refer to the article per the link provided:

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Server Operating Systems Compatibility

Legend Compatible Incompatible

Infinity

Versions

Operating System Versions

Windows 2003

Server Windows 2008 Server Windows 2008 R2 Windows 2011 SBS Windows 2012 Windows 2012 R2 3.5 - 4.1 4.2 - 4.6 4.7 - 5.0 5.1 5.2 and higher

Triple Crown

Versions

Operating System Versions

Windows 2003

Server Windows 2008 Server Windows 2008 R2 Windows 2011 SBS Windows 2012 Windows 2012 R2 3.0

3.2 and higher

Advantage

+

Versions

Operating System Versions

Windows

2003 Server Windows 2008 Server Windows 2008 R2 Windows 2011 SBS Windows 2012 Windows 2012 R2 30.335 and higher

Vetech Advantage 25.334 and older

DVM Manager

Versions

Operating System Versions

Windows 2003

Server Windows 2008 Server Windows 2008 R2 Windows 2011 SBS Windows 2012 Windows 2012 R2 5.0

5.1 5.2

5.2.5300 and higher

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Workstation Specifications

Standard Workstations

Processor:

Intel Core i5 2.5 GHz or higher

Memory:

4-8 GB RAM

Drives:

500 GB (7200 K RPM) Hard Drive SATA

DVD-ROM Drive

Display:

Power Supply:

Needs to be appropriate for the device being used

Adapters:

Wireless “N” Adapter

Input Devices:

Keyboard & Mouse (built-in / USB)

Battery Backup:

257 Watts / 450 VA, Input 120V / Output 120V , Interface Port USB

ImproMed recommends these components as a minimum specification. Adding additional memory can prepare the practice for future releases.

Tablet PC / Laptop / Notebook

Processor:

Intel Core i5 1.33GHz or higher

Memory:

8 GB RAM

Drives:

250 GB Hard Drive

Tablet PC Display:

12.1” Screen

Laptop Display:

15.4” TFT XGA Display Wide Screen

Docking Station:

Docking Station, USB Keyboard & Mouse

Mobile Edition (Infinity and Triple Crown) Tablet PC / Laptop / Notebook

Processor:

Intel Core i5 1.33GHz or higher

Memory:

8 GB RAM

Drives:

256 GB SSD / 500 GB SATA Hard Drive

Tablet PC Display:

12.1” Screen

Laptop Display:

15.4” TFT XGA Display Wide Screen

Docking Station:

Docking Station, USB Keyboard & Mouse

Thin Client

Terminal:

Wyse C30LE

Ports:

(4) USB Ports

(1) Serial Ports

Smart Devices (iPads and Tabs) - Terminal Services Only

Apps:

Remote Desktop Client (supports a terminal server environment)

Adapters:

Built-in Wireless

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Workstation Operating Systems Compatibility

Infinity Versions

_{Windows Vista}

Operating System Versions

Business Windows 7 Professional Windows 8.1 Professional Windows 10 Professional 3.5 - 4.1

4.2 - 5.1 5.2 and higher

Triple Crown Versions

_{Windows Vista}

Operating System Versions

Business Windows 7 Professional Windows 8.1 Professional Windows 10 Professional 3.0

3.2 and higher

Advantage

+

_Versions

Operating System Versions

Windows Vista

Business Windows 7 Professional Windows 8.1 Professional Windows 10 Professional 30.335 - 30.400

30.402 and higher Vetech Advantage

DVM Manager Versions

_{Windows Vista}

Operating System Versions

Business Windows 7 Professional Windows 8.1 Professional Windows 10 Professional 5.0

5.1 5.2

5.2.5300 and higher

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Microsoft SQL

As a Microsoft® Gold Independent Software Vendor, ImproMed® has the rights to distribute Microsoft® SQL Server® products at a reduced cost to its customers.

Microsoft® SQL Server®, once installed, becomes an integrated component of the Microsoft® operating system. To insure the integrity of the program, the Software must have its own SQL instance. Because of this close integration there exists the possibility of conflicts and the need to troubleshoot and repair certain aspects of the operating system. Below we have included tables that show what versions of SQL Server® are compatible with Software and Operating Systems.

Software Versions

2005 2008 2008 R2 2012 2012 R2 2014 Infinity 3.5 - 4.1 Infinity 4.2 - 4.6 Infinity 4.7 - 4.8 Infinity 5.0 Infinity 5.1 Infinity 5.2 Triple Crown 3.0 Triple Crown 3.2

Advantage+_{30.360 and older}

Advantage+_30.375

Advantage+_{30.402 and higher}

DVM Manager 5.1

DVM Manager 5.2 and higher * * *

all sQl versions listedarestandardand above. impromed inFinity and impromed triple crownarenot supportedusing any sQl expressrelease.

*contact dvm manager supporttoconFigure sQl 2012, 2012r2, or 2014 serverinstallation.

In the table below, the service pack numbers correspond to the Operating System, not the SQL service packs. After installing any SQL, please make sure to install any available service packs.

Operating System Versions

2005 2008 2008 R2 2012 2012 R2 2014

Windows Vista Business SP2

Windows 2008 Server SP2 SP2

Windows 2008 R2 Server

Windows 7 Professional SP1

Windows 8.1 Professional *

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Networking Specifications

Switches

Gigabit switch along with Cat 5e or Cat 6 cables. Make sure you have enough ports on your switch to support all computers, routers, printers, and print servers.

Routers

Industry standard routers along with a Cat 5e or Cat 6 cable. If multiple locations are being used, please use VPN Routers.

Wireless

Wireless Router

Wireless capability depends on the practice environment. X-Ray machines, cordless phones, and walls can affect the performance of these products. Please use the standards for a 802.11N Network.

Wireless Antenna

Wireless Access Point

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Additional Hardware Specifications

Backups

We recommend three external USB hard drives: one daily (data backup), two weekly (complete system backup). One of the weekly backups should be taken off premise. EverSafe Backup Software can only be purchased through ImproMed.

Label Printers

Zebra LP2824 / DYMO 450

Preferred label printers

PetDetect

TSP700II

ID Cards

P310, SD260, SP35

If any label printer is selected outside of the above models, additional charges for label formats and testing may occur.

DVM Manager does support different Label Printers, they can be viewed in the

Appendix C: DVM Manager Minimum Requirements.

Bar Code Scanner with Stand

Hand held or hands free operation, used for

point-of-sale, document processing, inventory control,

and card reading

650 nanometer laser reader, long range, and short range capability

Cash Drawer

Serial Only. Requires a serial cable between the computer and cash drawer.

Scanners

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Software Specifications

Word Processor

Microsoft® Office 2010

MS SBE (Word, Excel, Outlook, and PowerPoint)

Microsoft® Office 2013

Office Home & Business (Word, Excel, PowerPoint, OneNote, Outlook)

OpenOffice

Not fully supported with the Software

Please make sure that all word processing software is installed locally if any integration with Software is desired.

Anti-Virus

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Appendix A: Hardware Worksheet

Please verify your hardware meets this following criteria:

{ _{Workstation Specifications} are compatible with your Software version.

{ You have installed the correct Microsoft SQL Version that works with the Windows Operating System installed on your server(s) and workstation(s).

{ Server Specifications meet or exceed the recommended requirements.

{ Verify all of your Software Specifications, Networking Specifications, and Additional Hardware Specifications items meet or exceed the requirements listed on the previous pages. For ease, please use this and the following pages for writing down your existing server and workstation specifications.

Internet Information

Type:

Provider:

Speed:

Support Contact for Local / Third Party Hardware

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Appendix A: Hardware Worksheet

Tablet PC / Laptop / Notebook

Processor:

Drives:

Table PC Display:

Laptop Display:

Docking Station:

Backups

Printers

Networking

Switch:

Router:

Cabling:

Patch Panel:

Please list as much information as possible for the following:

Additional Software (QuickBooks, Microsoft Office, etc.)

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Appendix B: Advantage+ Minimum Requirements

Appendix B: Advantage

+

Minimum Requirements

ImproMed recommends these components as minimum requirements for the following equipment to run Advantage+

practice management software.

Servers

Processor:

Intel® CORE i3 3.30 GHz

Memory:

4 GB RAM, 8 GB RAM for 64-bit OS

Drives:

250 Gigabyte (7200 K RPM) Hard Drive 500 Gigabyte (7200 K RPM) Hard Drive DVD-ROM Drive

Display:

Adapters:

Operating System:

Input Devices:

Battery Backup:

600 Watts / 1000 VA, Input 120V / Output 120V, Interface Port USB

Workstations

Processor:

Memory:

4 GB RAM

Drives:

250 GB Hard Drive

DVD-ROM Drive

Display:

Adapters:

Operating System:

Windows (see Workstation Operating Systems Compatibility)

Input Devices:

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Appendix C: DVM Manager Minimum Requirements

ImproMed recommends these components as minimum requirements for the following equipment to run DVM Manager practice management software.

Servers

Processor:

Memory:

4 GB RAM, 8 GB RAM for 64-bit OS

Drives:

250 Gigabyte (7200 K RPM) Hard Drive 500 Gigabyte (7200 K RPM) Hard Drive DVD-ROM Drive

Display:

Adapters:

Operating System:

Input Devices:

Battery Backup:

Workstations

Processor:

Memory:

4 GB RAM

Drives:

250 GB Hard Drive

DVD-ROM Drive

Display:

Adapters:

Operating System:

Windows (see Workstation Operating Systems Compatibility)

Input Devices:

Battery Backup:

Label Printers

DYMO 450

Preferred label printer

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Appendix D: Enterprise Edition Specifications

Many times multi-location businesses have a corporate or home office which manages key aspects of the overall business. This corporate office has specific needs that revolve around centralized reporting and processes which help support the individual locations or franchises. The needs of the corporate office will greatly differ from the needs of the group’s veterinary practices. ImproMed Infinity Enterprise Edition (Enterprise) is a software specifically designed to meet the needs of both your corporate office and the individual veterinary location (franchise). Designed in two modules; Corporate and Franchise; each module is specifically developed to cater to the needs of its users while working seamlessly together. The Corporate Module addresses key business needs like pricing, purchasing, consolidated reporting, and provides a centralized platform for managing key aspects of your multi-location group. It is a business management software for the corporate office. The Franchise Module provides the individual veterinary practice everything it needs to run a practice locally through the use of Infinity Practice Management Software. It is your veterinary medical management software. ImproMed has designed the Infinity Enterprise Edition to ensure your corporate office can manage your business while your franchises can manage patient care. This separation of duties ensures each part of your organization is optimized.

Corporate Server

Processor:

Xeon Six Core 2.5+ GHz or higher

Memory:

Minimum 32 GB RAM - Maximum is based on database sizes

Drives:

(4) 500 GB SATA Hard Drives in RAID 5

Adapters:

SATA RAID Controller Dedicated Video and 10/100/1000 Network Cards

Battery Backup:

865 Watts / 1500 VA, Input 120V / Output 120V , Extended runtime model

Click each link for minimum requirements for Franchise Server Specifications and Workstation Specifications.

Enterprise Operating Systems Compatibility

Enterprise

Versions

Operating System Versions

Windows 2003

Server Windows 2008 Server Windows 2008 R2 Windows 2012 Windows 2012 R2 5.2 and higher

If a version of an Operating System is not listed, ImproMed Softwares does NOT support it.

ImproMed Hardware/Software Specifications

A Tradition of Excellence