StartReady Basic Appliance for Microsoft Lync. Detailed Technical Overview

StartReady Basic Appliance for

Microsoft Lync®

Agenda

• StartReady Portfolio & Basic Appliance

for Microsoft Lync

• StartReady Basic Appliance in details

• Building Block Overview

• Wiring Diagrams for PBX replacement

• High Availability (HA) Approach & Process

• Integrated Gateway Scenario’s

• For break out, PBX intregration and PBX replacement (Drop & Insert)

• For additional improvement of HA availability

• Scale-Out Appliances

• Add-ons

• StartReady’s Software Deployment

Platform 3.0

Microsoft Based Communications

• StartReady, Founded in 2007 by two former Microsoft employees

• Certified Microsoft Gold Partner

• Microsoft Premier Support Partner for Lync (PSLP) Certified

• Currently 25+ employees with offices in NL (HQ),GER,USA

• International orientation, sales via certified partners only

• Scalable maintenance and support organization

• 200+ customers in NL, UK, BE, AU, CH, GER and USA

• smallest customer:

11 employees

• largest customer: 18.000 employees

StartReady’s Solution Portfolio

Dedicated Hosted Lync

• Add-ons

• Service Portal

• StartReady Telephony Operator

Multi-tenant Hosted Lync

• Add-ons

• Service Portal

• StartReady Telephony Operator

Basic Lync Appliance

• HW + SW Add-ons • SIP Trunking

• Specials

Enterprise Lync Appliance(s)

• Building blocks & Add-ons • SIP Trunking

StartReady Basic Appliance – Overview

Basic Appliance for Microsoft Lync

• Quick implementation

• SLA for PBX-achtige continuity • Single or double (HA) setup

• Local breakout options to traditional telephony networks

• Software Add-ons for Basic Appliance

• Meditation, Edge & Archiving Scale-Out Appliances

Software Add-ons (Basic & Enterprise)

• StartReady PhoneManager • Archiving Server Role

• Exchange Unified Messaging (UM) • Cloud Connector (Office 365)

• Managed Virtual (4Gb, 50Gb) • Local AD /w domain trust

StartReady Basic Appliance for Microsoft Lync

®

• The Basic Appliance as a telephone switch(PBX) • Microsoft Lync ® has all the functions that use

as a telephone switch will be as possible. • No additional gateway or (old) telephone

exchange is necessary in order to make replacement possible.

• Default installation of the Appliance as PBX

• Software on the Appliance

• Host OS and virtualisation-layer • StartReady Deployment Platform

• Remote Management & Beheer Software • Default installation of Microsoft Lync®

• Front End Role • Edge Role

• + Add-Ons (optional)

• Mediation Role

• Quality of Experience Role

Basic

App

lianc

e

Host OS Windows Server 2008 R2 SP1, with IIS 7.5 & Hyper-V

Software Deployment Platfom 3.0

System Center Remote Operations Manager StartReady Management Server

Lyn

c

Fr

on

t End

Front End Role Guest OS: Windows 2008 R2 _Lyn c Medi atio n Mediation Role Guest OS: Windows 2008 R2 _Lyn c Edg e Lyn c QoE Edge Role Guest OS: Windows 2008 R2 QoE Role Guest OS: Windows 2008 R2

Different Lync roles on the Appliance

A Lync environment may consist of one or more front-end servers. The Front End servers are responsible for

providing the instant messaging, presence and enterprise voice. All users who are Lync enabled will be placed on a Front End Server.

• Mediation server

The Mediation Server is responsible for the connection between the voice gateway and the frontend server (s). The mediation converts the traffic from the Front End server (s) towards the gateway of SIP / MTLS to SIP / TCP and decode / encode SRTP to RTP. In Lync Server 2010 it is possible beside the use of a gateway that stands at the company side, to use a SIP trunk that is offered by Lync certified providers.

• Edge Server: On the Edge Server run different services :

Access Edge service, this service provides internal and

external users to connect with each other to one trusted connection.

Web Conferencing Edge service, this service allows to

invite external users for Live Meetings.

A/V Edge Service, This service enables audio and

video to share with external users, this service also offers the possibility to users to share their

desktop with external users and vice versa. • Quality of Experience Role

Wiring Diagram

High Availability Diagram

• HA Basic setup for Appliances

• Per Basic Appliance up to 4,000 users

• In HA setup up to 2,000 users per appliance

operational

• Pool Failover to active Appliance when

failure occors at one of the appliances.

Failure Process bij High Availability

Failure happens

• Appliance Pool 1 fails, all users will automatically log in Pool 2. • The following functions remain available • Calls (Telephone / Chat / Video) remain • Incoming and outgoing calls (phone / chat / video) can be received (and external) • Participate in conference calls • Address Book Search Detection of failure • StartReady's Monitoring System detects failure • StartReady approximates customer / partner for verification Failover procedure • If necessary, StartReady run the failover procedure • The central database will be moved • The users are

moved • The contact

lists & spec. Lync settings will be imported • The Edge Server from Pool 1 is stopped Situation after procedure • Presence is visible again • Personal contact list is visible • Notes are available • Response groups are working again • Forwarding is active again • External connections (home workers, etc.) Repair

• Within the SLA ensuring

recovery of the baseline

3 StartReady Appliance Scale-out options

• Mediation Server Scale-Out Appliance

• When: if the number of concurrent external phone calls frequently exceeds the 10%-rule.

• What: Mediation Server Role will be hosted on a separate Appliance. This offloads the Basic Appliance, increasing the max number of users. Also, the Mediation Scale Out Appliance can host more than 10% concurrent calls.

• Edge Server Scale-Out Appliance

• When: if IT requires the Edge role to be physically placed in the DMZ.

• What: Edge Server Role will be hosted on a separate Appliance which will be placed in the physical DMZ. • NB. On the Basic Appliance, the Edge Role is separated from the internal network by using its own

network card (DMZ segment) and therefore also placed in DMZ (albeit not physically)

• Archiving Scale-Out Appliance

• When: if a customer expects Archiving to exceed the 50Gb limit

• What: Archiving Server Role will be hosted on a separate Appliance which has sufficient storage to archive beyond the 50Gb limit.

• NB. Archiving is not installed by default on the Appliance. If requested, StartReady can hosts that Role as an Add-on. Storage of IM is then limited to 50Gb.

Basic Appliance &

telephony integration

• All according to Microsoft as described on

http://technet.microsoft.com/en-us/lync/gg131938#tab=2

• Integration with Public telephony network (PSTN) • Directly from Appliance via SIP

• Via optional integrated gateway to (up to 4) ISDN2,

Integrated Gateway scenario’s

• Usage of integrated gateway

1. To connect to existing networks

• ISDN2 or ISDN30

2. To connect existing analogue devices

• handsets, fax, elevator phones, gate-intercom, postage machine

3. Easy migration of existing PBX (Drop & Insert model)

• Drop: place Appliance with gateway in between PSTN and existing PABX. Existing systems are not altered

• Insert: start using the gateway to offload telephony usage from the PBX to the Appliance.

Integrated Gateway: increase availability for HA

• The StartReady Integrated gateway can increase the availability in HA scenarios • Setup: 2 Appliances, both with integrated gateway

• Scenario:

• Appliance 1 fails. Appliance 2 takes over according to default HA failover process

• Gateway in Appliance 1 still has power and therefore continues to function. As incoming calls cannot be transfered to Appliance 1, calls will fail over to Appliance 2.

• For both incoming and outgoing calls continuity is addressed.

Questionaire for Lync

• Licenses, which are already present

• Network, how does the network look like (drawing) • Workplace, how does the average workplace look

like (PCs or thin clients). Fixed phones or headsets • Mobile workers, what are the requirements for

mobile users

• Telephony, how does the current telephony environment look like

• Video, does the customer want to use video (how, loose camera, Laptop or linking with existing video conference system)

• Redundancy, does the customer want a 2nd appliance for redundancy and therefore higher availability

• In the Annex Questionnaire for Lync is the comprehensive list!

StartReady Add-ons

• Available Add-ons for the Basic Appliance for Microsoft Lync

• StartReady PhoneManger

Application of StartReady for managing the numbering

plan, central administration of call forwarding, etc. for customers

with 15 + ports.

• Archiving Server Role

This option is used for centrally storing all IM conversations. This

Add-On can be installl on the appliance or as a Scale-Out

Appliance

• Exchange Unified Messaging With this option, the Unified Messaging role will be implemented

on the Appliance. This allows you to connect to Microsoft

Exchange (2007/2010) which include the use of the Exchange

Voicemail .

• Cloud Connector (office 365) The ability to Office 365, linking the AD of the customer. Single

Sign On for Microsoft Lync and Office 365 is the result.

• Managed Viritual

Managed space on the Appliance for install third party software.

Example: customer specific Contract Center Software

• Local AD /w Domain Trust

One possibility to install on the Appliance an Active Directory.

Existing the existing AD from the customer is spared. Can be useful

in Pilot and PoC situations - disadvantage is that management is

no longer uniform and user management no longer centrally

SDP 3.0 – Software Deployment

_{• Deployment Platform for}

StartReady Appliances

• For first installations

• For add-on installations

• For Online & Offline

StartReady Deployment Platform 3.0

SDP 3.0 Vision

SDP 3.0 Vision

StartReady Deployment Platform 3.0

SDP 3.0 Vision

Add-on’s

StartReady Deployment Platform 3.0

Configuration

Project

Location

Add-on’s

Location

Customer

StartReady

Service Level Agreement

• SLA Level

• Silver • Gold • Platinum

• SLA Componenten

• 3rd Line Technical Support • Management & Monitoring • Patching & Updating

• 2nd line Technical support * • Standard Technical Changes * • End-User Support (1st line) *

• Premier Support for

Enterprise Voice

*

* Optional Components

StartReady SLA & Premier Support

• StartReady offers Premier Support on top of the SLA

• Silver, Gold and Platinum SLA can be completed with Premier Support

• Available for

• Basic Appliance

• Enterprise Appliances • Management Appliance

• Customers will receive normal SLA benefits with additionally

• Microsoft backed T3/T4 support to customer base

• Priority access to Microsoft engineers

• Deployment Supportability Assessment (Quality Assurance check) to verify that the Lync

deployment and the customer's infrastructure can interface well and are supportable

• Health checks by Microsoft at deployment anniversary date

• Ticketing Orchestration (manual)

• Time To Response SLA same as Premier

• 24x7 English Language Support; Business Hours Localized Language Support

• Rapid Onsite Services (ROS) if agreed by Microsoft and StartReady

© 2007-2011 StartReady Corporation. All rights reserved. StartReady and other product names are or may be registered trademarks and/or trademarks in the Netherlands and/or other countries. The information herein is for informational purposes only and represents

the current view of StartReady Corporation as of the date of this presentation. Because StartReady must respond to changing market conditions, it should not be interpreted to be a commitment on the part of StartReady, and StartReady cannot guarantee the accuracy of any information provided after the date of this presentation. STARTREADY MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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