You focus on your business. We take care of your technology.
By working in partnership, and getting to know your goals and challenges, we can work together to align your technology strategy with your business objectives.
Whether you want to maximise uptime, create efficiencies, or adopt new ways of working to keep your people at their most productive, the likelihood is we’ve built similar solutions many times before. More importantly, it’s reassuring to know that the people who work on your project or provide your support have an endless appetite for problem solving.
MAKING THE
Got a current business challenge that you just can’t see your way through? We thrive on solving conundrums just like yours with expert solutions, designed to make your business more efficient.
To prove it, take our business improvement challenge. 8 common business problems. 3 possible answers. But which is the right one? You’ll find the correct answers at the bottom of this pdf – but if you’d like to know more click through for an explanation and examples of solutions we’ve built that have helped our customers make significant improvements in the way they work.
TAKE THE TSG BUSINESS
IMPROVEMENT CHALLENGE.
TIME IS MONEY.
TAKE A LITTLE
TIME TO SAVE A
LOT OF MONEY.
DO YOU
A. Immediately decide that all your services are absolutely
critical and must be instantly recovered with zero data loss. Fully replicated systems is the only choice. Never mind the expense - you’ll be secure.
B. Set fire to it. You’ll certainly have an answer.
C. Assess the impact and likelihood of every type of disaster,
and use this information to consider the impact to the business of each service failure. Set appropriate RTOs and RPOs and implement systems to support them.
YOU WANT TO FIND OUT
IF YOUR BUSINESS CAN
SURVIVE A DISASTER,
AND HOW QUICKLY IT CAN
RECOVER FROM ONE.
DO YOU
A. Implement an online document management solution
with workflow. Have a dashboard to provide full visibility of change requests, thereby empowering your people to make quick informed decisions, using real time information from anywhere.
B. Deploy a print monitoring solution and set quotas limiting
printer usage. You’ll cut down on costs, and by using DocuSign, everything can be electronic.
C. This is not a problem. This is the perfect excuse for a
companywide paper aeroplane tournament. Or papier mâché avatars. The possibilities are endless really.
YOUR BUSINESS IS DROWNING UNDER
TOO MUCH PAPERWORK, FUNDAMENTAL
BUSINESS PROCESSES ARE GETTING IGNORED
AND THINGS ARE GOING OUT WITHOUT THE
RIGHT APPROVAL.
1
2
CLICK HERE FOR ANSWER CLICK HERE FOR ANSWER
3
4
DO YOU
A. Use formulas in Excel which will show you what
your stock levels are – just make sure that you nominate somebody whose role it is to manage this and that they update the information at least once a month. Never underestimate the value of an Excel spreadsheet.
B. Implement an ERP solution which will automate all your
information, cross site, and your stock level information will be available in real time. You will be able to pick out when the cost price of something could increase, and your mobile sales team in the field will be able to log on remotely, identify stock levels there and then, and make more sales on the spot.
C. Hire better sales people. Preferably telepathic ones.
A CUSTOMER CALLS IN WITH AN ISSUE. YOU HAVE
NO BACKGROUND INFORMATION AND THEIR
AUDIT HISTORY IS ALL OVER THE PLACE. THEIR
ANNOYANCE GROWS WITH EVERY PASSING SECOND.
YOU HAVE SOME IDEA OF
YOUR STOCK LEVELS, BUT
YOU’RE GUESSING AT BEST.
YOU WANT TO HELP YOUR
SALES TEAM SELL MORE,
IF ONLY YOU HAD BETTER
STOCK VISIBILITY.
DO YOU
A. Put on a fake accent, get a colleague to make farmyard noises in
the background, and then hang up.
B. Put the customer through to another department to see if they
can help.
C. Implement a CRM system which gives a real time
overview on everything to do with the customer including current opportunities, complaints, and trends. Build a ‘knowledge’ bank using workflow forms in SharePoint. Your people are thus empowered to engage with their customers more confidently.
CLICK HERE FOR ANSWER
DO YOU
A. Ensure all key documents are to be maintained and published via SharePoint,
enabling strict version control. Document Libraries will manage the split of documents by document type, activity and department, with added security measures in place through the use of permissions (author and publisher) for specific users.
B. Nominate one person who will become the ultimate author of all documents.
Everybody will need to seek their permission to open a document and change it, and the ‘ultimate author’ will keep track of all documents that have been changed.
C. When someone has finished working on a document, they will perform their
own, personalised, kung fu move (determined in advance) with its unique and identifiable sound effect. Everybody will instantly know when that document is updated and is available to work on again.
YOUR PEOPLE ARE FINDING IT
DIFFICULT TO RETRIEVE THE
INFORMATION THEY NEED TO
WORK EFFECTIVELY, AND OFTEN
FIND THEMSELVES WORKING
ON OLD DOCUMENT VERSIONS
WHICH HAVE SINCE BEEN
UPDATED BY SOMEONE ELSE.
DO YOU
A. Remove all the systems that aren’t talking to each other
and start again with a brand new ‘all in one’ system which does everything.
B. Hire a professional who can train your people to perform
a little known but highly effective ancient Chinese finger exercise, enabling them to type at the speed of sound.
C. Integrate your systems for your key suppliers so that
your team only has to enter the information once and the information is instantly updated across finance, CRM and document management - both internally and for your key suppliers.
YOUR PEOPLE ARE SPENDING A LOT OF TIME
REKEYING AND DUPLICATING INFORMATION,
WHEN THIS RESOURCE COULD BE MUCH
BETTER UTILISED ELSEWHERE.
5
6
DO YOU
A. Organise daily meetings with your senior
management team which will cover all the key reporting aspects of the business.
B. Install Business Intelligence tools which
will give you a real time snapshot and detailed reports including which customers are buying which products, who was buying from you but isn’t anymore, and who are your worst paying customers. Display information graphically and measure performance against different benchmarks, and set triggers with alerts for major events such as customers making large orders.
C. Make up fake targets for a month –
anyone who doesn’t achieve them shall be fed to the lions. That’ll motivate them.
DO YOU
A. Make sure everybody gets into the habit of writing things down,
and create instructions for every process so that new employees can pick them up instantly. Set up non-disclosure agreements for all documents.
B. Install chips into your employees’ brains which link to a satellite,
which then downloads and analyses everything they do all day. You’ll have your information, and you’ll find out who spent the most time watching last night’s Emmerdale on iPlayer. Win win.
C. Implement an IT support service which looks after your system 24/7,
pinpoints and highlights weak links and areas of vulnerability across your network, and fixes them using Live Connect technology before they impact your business.
8
7
YOU WANT BETTER ANALYSIS
OF PROFITABLE AREAS OF THE
BUSINESS, AND BE ABLE TO
BETTER IDENTIFY AND ADDRESS
FAILING AREAS.
CLICK HERE FOR ANSWER
MUCH OF THE KNOWLEDGE ABOUT
YOUR IT SYSTEMS IS EITHER INSIDE
YOUR PEOPLE’S HEADS, OR STORED
ON SPREADSHEETS. MAKING IT
VULNERABLE TO PEOPLE LEAVING,
AND DATA LOSS.
Whatever is on your ‘if only we had something to…….’ business wishlist, the chances are that Microsoft SharePoint – or rather one of our skilled and experienced SharePoint professionals – could help.
In addition to making the most of your sales pipeline, targeting your marketing efforts to best effect and delivering exceptional customer service, a well-designed CRM solution can provide invaluable insights to support improved decision-making.
As the backbone of your business Microsoft Dynamics NAV will provide you with a critical planning tool – a single, knowledge-based version of the truth – allowing you to follow trends, spot opportunities and isolate issues.
Our experts are in their element working on deployments that integrate with 3rd party applications, barcode scanners and websites to create efficiencies, reduce errors and transform processes.
Not only is unified communications helping businesses to make significant savings on their travel costs, it’s also a far more efficient way to stay in touch, quickly resolve questions and issues or host meetings.
Built on proven technology that is constantly evolving, TSG SystemCare is truly a proactive solution to the health and wellbeing of your IT environment with sophisticated monitoring to ensure speedy response before issues impact and drive key development priorities.
If you’d seen what our experts have seen, you’d be led to believe that all of the answers are potentially correct but not necessarily effective or efficient. As the old proverb says ‘there is more ways than one to….’, however, finding the most appropriate solution requires a level of knowledge and experience built over years and combined with the best available tools. We’re sure you’ll have spotted the correct answers but if you’d like to know more click through for an explanation and examples of solutions we’ve built that have helped our customers make significant improvements in the way they work.
THE TSG
BUSINESS
IMPROVEMENT
CHALLENGE
THE ANSWERS
Q1. C Q2. A Q3. C Q4. B Q5. A Q6. C Q7. C Q8. B NAVNavigate Your Whole
World of Technology
with TSG
We believe that nothing in the technology ecosystem should exist in isolation. Get IT right and your return on investment will be easy to measure – improved profitability; competitive advantage; exceptional customer experience.
Everything else seems prehistoric
when your technology provider is TSG
Your investment in technology needs to drive improvements in your business. And that’s what drives us.
