Executive Director's Information Pack

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Executive Director's

Information Pack

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Introduction

This pack has been designed to provide additional information to applicants for the posts of Executive Director of Scrutiny and Assurance and Executive Director of Strategy and Improvement.

It will give enough detail to applicants to ensure that they have a good understanding of the role and to allow them to assess their suitability for the post and the organisation.

Should you require further information, please visit our website www.careinspectorate.com

The closing date for receipt of applications is midday on 1 February 2016.

Assessment centres are planned for the Executive Director of Strategy and Improvement post on 12 February 2016 and Executive Director of Scrutiny and Assurance post on 19 February 2016.

The Care Commission has developed a visual identity that communicates its principles, values and spirit in a flexible and recognisable manner.

This booklet has been created to assist you in maintaining this identity. It provides a clear set of parameters within which to work, and has been designed in a way that should not restrict or compromise creativity in any way.

Consistent use of the visual identity, across all printed and digital material, will help unify the Care Commission’s activities.

Further guidance about these guidelines can be sought from

the Care Commission’s Publications Co-ordinator on 01382

207100.

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Personal message from Chief Executive Karen Reid

Thank you for your interest in the positions of Executive Director of Scrutiny and Assurance and Executive Director of Strategy and Improvement at the Care Inspectorate.

These are exciting opportunities at the strategic level of our organisation. The Board of the Care Inspectorate is looking for exceptional candidates to support my vision for the organisation, during the next phase of delivery of our corporate objectives, set out in the Corporate Plan. These corporate objectives support the Scottish Government's important policies around early years, health and social care and community justice.

Almost everybody in Scotland will use care at some stage in their life and we know that most care services perform well. Our vision is that every person receives high quality, safe and compassionate care that meets their needs and promotes their rights. This requires an important focus on human rights and outcomes across the entire care sector, ensuring that dignity and respect become a golden thread throughout the planning, delivery, inspection and improvement of care. This means that people who use care services and their carers are at the centre of planning and delivering them, ensuring voice, choice and control for people in the care that they receive.

Our workforce is highly skilled and experienced in all aspects of care, social work and public protection.

Our 600 staff work from offices across Scotland, from the Scottish Borders to the Islands. The vision for our organisation is built on four overarching themes: consolidating excellence; cultural change; investing in a competent, confident workforce; and collaborative working. These themes guide all aspects of our work.

The Care Inspectorate plays a major role in shaping the quality of care, quality, standards and scrutiny and improvement across Scotland. This is at a time of significant change, such as as an ongoing review of the National Care Standards, the implementation of the Children and Young People (Scotland) Act 2014, the Public Bodies (Joint Working) Act (Scotland) 2014 and the move towards health and social

care integration.

The successful candidates will bring strategic vision and operational focus to the roles and will have a demonstrable track record of working as part of a senior management team in a fast-paced, complex organisation. Such experience will include delivering operational performance and building strategies to successfully deliver corporate objectives. The successful candidates will also be politically astute and have a proven track record in negotiating and influencing at a very senior level.

We are looking for two exceptional candidates to join our Executive Team with experience in multi-agency working, change management and delivery of policy, together with robust understanding of human rights, social work policy and practice, public health and corporate governance.

Each role offers an excellent remuneration package and the opportunity to shape the work of an organisation of such significant importance to Scotland and its people.

Karen Reid Chief Executive

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About the Care Inspectorate

Background

The Care Inspectorate was established under the Public Services Reform (Scotland) Act 2010 (referred to as the ‘Act’) and is the independent scrutiny and improvement body responsible for regulation and inspection of care and support services, scrutiny of criminal justice social work services and joint inspections with other scrutiny partners of services for adults and children. In all our scrutiny activities we are required under statute to take into account the National Care Standards and the Scottish Social Services Council’s codes of conduct and practice in making our judgements and decisions on the quality of care.

We are an executive non-departmental public body and our functions, duties and powers are set out in the Act and in the Management Statement and Financial Memorandum (MSFM) drawn up by the Scottish Government Directorate for Health and Social Care Integration. We operate independently and at arm’s length from Scottish Ministers but are accountable to them through the Scottish Parliament. The Care Inspectorate is governed by its Board which holds responsibility for setting the strategic direction of the organisation, executing good governance and managing performance while taking account of legislation and policy guidance from the Scottish Government to contribute to national outcomes and priorities.

Vision

The Care Inspectorate believes that people in Scotland should experience a better quality of life as a result of accessible, high quality services that are designed and delivered to reflect their individual needs and promote their rights.

Purposes

The Care Inspectorate will contribute to this vision by:

• providing assurance and protection for people who use services and their carers;

• delivering efficient and effective regulation and inspection;

• acting as a catalyst for change and innovation; and

• supporting improvement and signposting good practice.

Values

Person-centred – we will put people at the heart of everything we do.

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Fairness – we will act fairly, be transparent and treat people equally.

Respect – we will be respectful in all that we do.

Integrity – we will be impartial and act to improve care for the people of Scotland.

Efficiency – we will provide the best possible quality and public value from our work.

Our Plans 2014–18

Our Corporate Plan 2014–18 sets out six strategic objectives. Each is underpinned by key priorities and measured through key performance and quality indicators so that we can demonstrate our success. We are further developing a series of monitoring measures so we can report publicly on any emerging themes or trends that would indicate changes to the quality of care being delivered across Scotland.

To support this plan we have developed a rolling operational improvement plan to outline in more detail some of the specific change programmes we will carry out. These programmes will underpin our corporate objectives by building our capabilities and capacity. Each year we will review our business activities to ensure they remain relevant in achieving our strategic objectives.

Although we operate independently and at arm’s length from Scottish Ministers we are accountable to them through the Scottish Parliament. This Corporate Plan 2014–18 also explains how we contribute to the national performance framework and national outcomes.

Care Inspectorate activities We will:

• regulate and inspect care and support services and carry out social work and child protection inspections to assure and protect people who use these services, their carers and the

wider public

• plan a key part in improving services for adults and children, support and promote innovation and signpost good practice

• further develop a new approach to scrutiny, shifting away from routine planned inspections to a more flexible, proportionate, targeted and mainly unannounced approach

• develop a more systematic analysis of risk to better target resources and demand improvements from poorer performing services; and

• contribute to a strategic thinking and policy formulation.

We have developed this integrated model of improvement which reflects that assurance and protection are core to how our activities are organised.

Duty of Co-operation

The Public Services Reform (Scotland) Act 2010 includes the Duty of Co-operation which requires us to collaborate closely with other scrutiny and improvement bodies and national policy makers.

The regulation, audit and inspection activities of scrutiny bodies should be co-ordinated to be efficient, effective and economical for all those involved. We work closely with other bodies such as Healthcare Improvement Scotland, Education Scotland, Audit Scotland, and Her Majesty’s Inspectorate of Constabulary Scotland to co-ordinate our scrutiny activities so that regulation,

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Duty of User Focus

We are also required under the Public Services Reform (Scotland) Act 2010 to evidence continuous improvement in our statutory responsibilities for Duty of User Focus. Putting people who use services and their carers at the heart of our work is critical to improving the quality, design and delivery of care across Scotland as well as making a significant impact in shaping our business activities and national policy developments. We co-produced our ambitious Involvement Plan with those who know best about the quality of service design and delivery: people who use services and their carers. We know that the rights, needs and choices of people who receive care change over time and must be promoted and protected. That is why during the course of this Corporate Plan we will revise our Involvement Plan so that it continues to be an exemplar of good practice and is aspirational in its achievement of meaningful involvement across all our business activities.

One of the measures we will use to assess the quality of our involvement is Consumer Focus Scotland’s report ‘User Focus in the Scrutiny of Public Services: 7 tests’.

1. An organisational commitment to user involvement.

2. User involvement in the governance structure.

3. User involvement in the design of scrutiny.

4. User involvement during scrutiny.

5. User involvement as members of scrutiny teams.

6. Accessibility of scrutiny outputs.

7. User involvement in improvement action.

Public Sector Equality Duty

The Equality Act 2010 outlines our duty to work towards a more equitable future for everyone we deal with. Putting people at the heart of everything we do and treating people fairly and equitably as well as adopting a human rights approach are the values which underpin our work.

We have published our equality outcomes and action plan which map out how we plan to meet the equality duty. This includes how we develop, evaluate and review all of our internal and external policies; how we regulate and evaluate rights based care; how we train our employees and volun- teers; and how we procure services and goods from others.

We will continue to work towards meeting our equality goals and will publish details as we progress these actions.

inspection and audit across Scotland are efficient, effective and duplication is reduced. We also play a key role in improving the quality of care across community planning partnerships and in collaboration with the above scrutiny bodies as well as other bodies including the Joint Improvement

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The Board

Paul Edie (Chair)

Cllr Paul Edie has served as a Liberal Democrat Councillor in Edinburgh since 1994. From 2007 he served as Convenor of Health, Social Care and Housing Committee, and as a Non-Executive Director of NHS Lothian for that time. He was also a Member of the Lothian and Border Community Justice Partnership. Prior to becoming a full-time councillor, Paul worked with the Scottish National Blood Transfusion Service, mainly in quality assurance.

Anne Haddow

Anne looks after her daughter who has profound physical and intellectual disabilities. She is Vice Chair of the Princess Royal Trust Fife Carers Centre and a family member of PAMIS, an organisation who provide support for people with profound and multiple learning disabilities, their family and paid carers. Dr Haddow is involved in health and social work groups which aim to deliver high quality services to people with disabilities and their families and is a member of the Scottish Social Services Council (SSSC). Dr Haddow brings strong skills to this role in relation to Ttam working and constructive challenge along with skills in engagement, listening and analysis. She will bring intellectual rigour coupled with first hand experience and knowledge on behalf of users and carers.

Cecil Meiklejohn

Cecil has been the main carer for her partner who has a chronic health condition that has affected his mobility and is wheelchair dependent. She has worked voluntarily with disabled people to design and develop their own enabling services. In her working life, Mrs Meiklejohn has worked in a local authority as a services provider, assessing people with particular needs and delivering appropriate interventions, mainly housing assessments, advice, information and adaptations. As a current elected member with Falkirk Council, she also has experience of working with committees, scrutiny and governance. Mrs Meiklejohn brings strong skills in analysis, engagement and listening, along with extensive experience both as a carer/user and as a provider of services.

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David Wiseman

David started his social care career as a care officer in a home for older people before going on to work for Strathclyde Region in a variety of positions. He then joined South Lanarkshire Council, as Head of Strategic Services in the Social Work Department, where he also had responsibility for the Registration and Inspection Unit. Following a period of secondment to COSLA, he returned to South Lanarkshire as Head of Older People's Services before joining the Care Commission as Director of Operations in February 2002, becoming the Director of Strategic Development and Depute Chief Executive of the Care Commission in 2005. Mr Wiseman is a member of the U.K. wide Residential Forum, whose purpose is to promote the achievement of high standards of care for children and adults in care homes and schools, and to contribute to improving the quality of service to the public. He is a Board member of a charity, the Institute for Research in Social Services (IRISS). Mr Wiseman brings strong skills in analysis and challenging constructively, strategic business planning and a good understanding of developing new risk based approaches to scrutiny.

Denise Coia

Dr Coia is a Consultant Psychiatrist. She is currently Principal Medical Advisor (Mental Health) within the Scottish Government and was appointed as Chair of Healthcare Improvement Scotland (HIS) in September 2010. Previously she was Vice President of the Royal College of Psychiatrists (London) and Chair of the College in Scotland. She was a Board member of the Clinical Standards Board and latterly Quality Improvement Scotland for 7 years. As Honorary Senior Lecturer at Glasgow University she has a long standing research interest in health care service redesign and public involvement in health care provision and was a Board member of Medical Research Scotland. She has worked in an advisory capacity with a range of voluntary organisations.

Ian Doig

Ian Doig is an experienced non-executive board member. He is committed to developing the effectiveness and accountability of public bodies and to the modernisation of public services.

His practical experience includes strategy development, financial

management, audit committees and risk management. He is experienced in building partnership working between public services, partnerships at the interface between the public, private and charity sectors and with

professional bodies. Ian has served as a non-executive director on a range of Scottish Government bodies, including the Scottish Environment Protection Agency, the National Records of Scotland, the Scottish Court Service and the Scottish Social Services Council.

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Michael Cairns

Michael has extensive experience as a social work practitioner and manager in local authorities in England and Scotland. He has also worked in the voluntary sector as Director for Age Concern and Director of RNIB Scotland.

He was seconded from RNIB to Scottish Government from 2004 to 2007 to help coordinate the review of community eye care services. For the past three years he has been a member of the Scottish Social Services Council.

Mr Cairns has broad experience of managing and developing services in the statutory and voluntary sectors and brings strong financial and risk management knowledge to this role. He has strong experience of change management and possesses strong skills in influencing, engagement, persuasion and analysis.

Gavin Dayer

Gavin believes strongly in a person-centred approach to all care provision and has more than ten years experience of working in the voluntary sector in a mixture of voluntary and paid positions. In the last 15 years, Gavin has been involved in the employment sector working in partnership with individuals with disabilities to assist them gain employment. Gavin also has experience of counselling individuals in the field of addiction. Gavin has a disability and receives individual support from a care provider on a daily basis which allows him to live independently. He believes that this mix of experience both professionally and personally will enable him to make a valuable contribution to the Board of the Care Inspectorate. Gavin holds a BA (Hons) in Politics and Social Policy and a Post-Graduate Diploma in Careers Guidance from the University of the West of Scotland. He will be graduating shortly from the University of Strathclyde with a Post-Graduate Diploma in Person-Centred Counselling.

Professor James McGoldrick

Professor James McGoldrick was appointed as Convener of the Scottish Social Services Council in August 2013. He was Chairman of the Fife NHS Board and Vice Chair of the Fife Community Planning Partnership Board until the end of April 2013. He has also served as a Member on the NHS National Services Scotland board and Scottish Higher Education Funding Council. He was the Vice Principal of the University of Abertay and Professor of Human Resource Management at Nottingham Business School. He is a Chartered Companion of the Chartered Institute of Personnel and Development

(previously serving as Vice President) and retains an active academic interest in strategic Human Resource Development (HRD). He is a leadership and management consultant in health and higher education and a Key Associate of the Leadership Foundation for Higher Education.

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Christine Dunlop

Christine is a Registered Mental Nurse and has worked in various hospital based mental health and learning disability services. After leaving the NHS, Christine gained experience both in nursing homes and supported living services and is currently employed in a senior management role with a private health and social care provider organisation. She has 17 years of experience of devising, implementing and delivering innovative solutions to meet the identified needs of individuals with complex needs in community based settings. Christine brings to the board a proven record and a positive reputation in the management of care services and workforce ensuing positive outcomes for individuals with complex and multiple support needs.

Christine has completed advanced studies in medical law and ethics and has an active interest in ensuring the rights of vulnerable adults are promoted and respected. Christine also brings to the board a wealth of experience in engaging with health and social care professionals and multi-disciplinary primary care teams.

Linda Pollock

Linda brings to the board experience in the public sector in clinical, research, teaching and management roles, and from high profile leadership roles as an NHS Executive Nurse Director and a Mental Welfare Commissioner where she influenced national policy direction. Since retiring, Linda has continued with governance and scrutiny work, (with the Accounts Commission (currently) her regulator, the Nursing and Midwifery Council and Scottish Legal Complaints Commission). Linda is passionate about improving the delivery and provision of high quality and joined-up services in the community and primary care to vulnerable people. This underlies work that she currently does with Enable and the Queen's Nursing Institute for Scotland (as a Trustee), with Pain Concern (setting up two weekly radio programmes), NHS Education, and as an Associate with the Dementia Services Development Centre. Linda has also been an informal carer for a mother with dementia, and worked with the local advocacy services, and the Office of the Public Guardian to enhance her care.

Anne Houston

Anne brings to the board over 24 years of experience in social care

organisations. Anne was Chief Executive of CHILDREN 1ST, a leading Scottish child welfare charity until retiring in June 2015. Her particular area of

expertise is in work with children and young people including child protection and early years/early intervention and she has been a member of the

Scottish Government Early Years Task Force since its inception. A qualified social worker Anne has worked in the voluntary and statutory sectors in Scotland and England, managing young offenders, children and families and mental health teams. She brings extensive experience of boards – from 'both sides' – as a chief executive and also as a board member having served on a variety of boards and trusts. Anne also brings a passion for ensuring that feedback from those who rely on social care services is listened to and acted upon.

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We have offices across Scotland. To find your nearest office, visit our website or call our Care Inspectorate enquiries line.

Headquarters Care Inspectorate Compass House 11 Riverside Drive Dundee

DD1 4NY

Tel: 01382 207100 Fax: 01382 207289

Website: www.careinspectorate.com

This publication is available in other formats and other languages on request.

Tha am foillseachadh seo ri fhaighinn ann an cruthannan is cànain eile ma nithear iarrtas.

Printed on recycled paper. Please recycle me again!

Executive Director's Information Pack