INVESTOR PRESENTATION. November 2021

INVESTOR

PRESENTATION

November 2021

Forward Looking Statements Disclaimer

This presentation contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”

“plan,” and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the Company’s management regarding the future of the Company’s business, future plans and strategies, projections, anticipated events and trends, the economy and other future conditions. Examples of forward-looking statements include guidance regarding the Company’s revenue and earnings and the growth of our cloud business.

Forward looking statements are inherently subject to significant economic, competitive and other uncertainties and contingencies, many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance, and investors should not place undue reliance on them. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward-looking statements. These factors, include, but are not limited to, risks associated with changes in economic and business conditions, competition, successful execution of the Company’s growth strategy, success and growth of the

Company’s cloud Software-as-a-Service business, difficulties in making additional acquisitions or effectively integrating acquired operations, products, technologies and personnel, the Company’s dependency on fourth-party cloud computing platform providers, hosting facilities and service partners, rapidly changing technology, cyber security attacks or other security breaches against the Company, privacy concerns and legislation impacting the Company’s business, changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global

operations, uncertainty related to COVID-19 and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”).

You are encouraged to carefully review the section entitled “Risk Factors” in our latest Annual Report on Form 20-F and our other filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance. The forward-looking statements contained in this presentation speak only as of the date hereof, and the Company undertakes no obligation to update or revise them, whether as a result of new information, future developments or otherwise, except as required by law.

Explanation of Non-GAAP measures

Non-GAAP financial measures are included in this press release. Non-GAAP financial measures consist of GAAP financial measures adjusted to exclude share-based compensation, amortization of acquired intangible assets, acquisition related expenses, amortization of discount on debt and loss from extinguishment of debt and the tax effect of the Non-GAAP adjustments. Business combination

accounting rules require the recognition of a legal performance obligation related to a revenue arrangement of an acquired entity as a liability. The amount assigned to such liability should be based on its fair value at the date of acquisition. The Non-GAAP adjustment for a revenue arrangement is intended to reflect the full amount of such revenue. The Company believes that these Non-GAAP financial measures, used in conjunction with the corresponding GAAP measures, provide investors with useful supplemental information about the financial performance of our business. We believe Non-GAAP financial measures are useful to investors as a measure of the ongoing performance of our business. Our management regularly uses our supplemental Non-GAAP financial measures internally to understand, manage and evaluate our business and to make financial, strategic and operating decisions. These Non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Our Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. These Non-GAAP financial measures may differ materially from the Non-GAAP financial measures used by other companies. Reconciliation between results on a GAAP and Non-GAAP basis is provided in a table immediately following the Consolidated Statements of Income. The Company provides guidance only on a Non- GAAP basis. A reconciliation of guidance from a GAAP to Non-GAAP basis is not available due to the unpredictability and uncertainty associated with future events that would be reported in GAAP results and would require adjustments between GAAP and Non-GAAP financial measures, including the impact of future possible business acquisitions. Accordingly, a reconciliation of the guidance based on Non-GAAP financial measures to corresponding GAAP financial measures for future periods is not available without unreasonable effort.

NASDAQ

~7,000 NICE

Employees

>85%

Fortune 100 Customers

Annual Cloud Revenue Run Rate

>$1B

~2,300

R&D

Professionals

>150 ^Countries

Customers

>25,000

$1.8B

> 400

Patents

This is

CUSTOMER ENGAGEMENT

FINANCIAL CRIME

& COMPLIANCE

CREATING

Extraordinary Customer Experiences

OUTSMARTING

Financial Crime with Intelligent Solutions

Revenue Breakdown by Business Unit

$1.5B Revenue

$0.3B Revenue

(1)

NICE TRANSFORMATION

Mix of product and projects company Suite of solutions

Primarily WFO

Lack of scale in Analytics Emergence of CCaaS market

Predominantly on-premise Limited TAM

Primarily Fortune 1000

Margins below enterprise software benchmarks

Enterprise software company Open cloud platform

Disrupting infrastructure Undisputed Analytics leader

Leading CCaaS provider Cloud scale

Large and fast growing TAM Enterprise & midmarket Enterprise software margins

2014 TODAY

DIGITAL

CLOUD 100,000 B2C organizations

with customer service operations

Thousands of

$5B+assets financial services organizations

15,000 policing and criminal justice operations

ANALYTICS

CUSTOMER

ENGAGEMENT

CUSTOMER

EXPERIENCE ^Digital

Workforce CX

AI &

Automation

Cloud

Experience Transformation

MARKET FORCES

Broadest and Deepest Suite of Solutions in CCaaS

Most complete suite offering in the industry

Effortless addition of applications Seamlessly

integrated

Rapid

deployment

& innovation Lowest cost

of ownership

AI-infused solutions

SMART OMNICHANNEL ROUTING DIGITAL CUSTOMER CONNECTIONS

AGILE WORKFORCE ENGAGEMENT

OUR PORTFOLIO

• Unified voice and digital channels

• Seamless Omnichannel Routing

• Unified Omnichannel CX Suite:

Routing, Recording, WFM, QM, PM, Interaction Analytics & Automation

Digital-Centric Service

Customer Experience Insight

AI-Driven Smarter Processes

Agile Workforce Engagement

• Comprehensive Customer Insight:

Direct (feedback) + Indirect (interactions)

• Hyper–Personalized Experiences

• Customer Journey Analytics –

• Attended & Unattended Automation Platform

• Smart self-help chatbots

• AI-Driven Action and Smart CX Automation (Routing, WFO, Analytics)

OUR PORTFOLIO

CLOUD NATIVE OPEN PLATFORM SMART OMNICHANNEL ROUTING DIGITAL CUSTOMER CONNECTIONS AGILE WORKFORCE ENGAGEMENT

• Flexible Mobile Enablement

• Personalized SMART Goals and Gamification

• AI-Enabled WFO & Forecasting

Voice quality SLA

Compliance

FedRAMP ATO

MOS 4.0+

multilayer security

PCI DSS Level 1, SOC 2 Type 2, HIPAA, TCPA, GDPR

400+

open APIs

CXexchange

market place uptime, multi-network

connectivity

99.99%

The Power of

the Platform

Broadest Partner

Ecosystem in the

Industry

CRM / UCaaS Partners International

Partners

Global

Go to Market

Partners

25,000

Customers

120%

Ove

r

Net revenue retention rate

Clear

Leadership Enterprises

in large

Strong

Metrics

CSAT

Large and Diversified

Geographically

Diverse

725K

Over

CXone agents

globally

25k+

CUSTOMERS

Top-Tier Customers Across Multiple Industries

150+

COUNTRIES

CCaaS CCaaS

2020 Forrester Wave - CCaaS

WEM

Market

Leadership

2021 Value Index

Ventana Research

CCaaS

Gartner, Magic Quadrant for Contact Center as a Service, Drew Kraus, Pri Rathnayake, Steve Blood, 9 August, 2021*

Gartner, Magic

Quadrant for Workforce Engagement

Management, Jim Davies, Jim Robinson, Kim Dans, Mark Dauigoy, 26 April, 2021*

CUSTOMER ENGAGEMENT

STRATEGY Our Growth

Taking CCaaS to enterprise

Up Market

Taking WFO, analytics and AI to SMB

Down Market Geographic

Expansion

EMEA and APAC

Competitive Displacement

Legacy players’ lack of cloud offering

Analytics, AI

PUBLIC

SAFETY

PUBLIC SAFETY

MARKET FORCES

Exponential Growth of

Digital Evidence

Limited Resources

Understanding Performance

Funding

Social Distancing Implementation

& Adoption of New

Digital Policing

Transformation

DIGITAL POLICING TRANSFORMATION PLATFORM

NICE Digital Policing Transformation

OUR PORTFOLIO

• Next Generation 9-1-1 Ready

• Multimedia Incident

Reconstruction and Sharing

• CAD-Driven Automated Reconstruction, Quality Assurance and Reporting

• Real-time Incident Intelligence Dashboards

Emergency Response Optimization

Digital Investigation &

Evidence Management

• Breaks down information siloes

• Automates the collection and analysis of digital evidence

• Mobile access to emergency calls and digital evidence enhances situational awareness

• Built-in investigation tools

• Secure sharing with DAs and criminal justice partners

unified experience

Single solution breaks down data siloes – connect to, store and manage all incident information and evidence

Get clearer insights, search across everything and streamline workflow with scalable, cloud- based analytics and automation

rapid insights

Grant access or share content securely with external parties

simple sharing

secure cloud

Digital Evidence Management

Platform-as-a-

Service

NICE Recognized as a Leader in Public Safety

NICE recognized by Frost & Sullivan:

• NICE – Public Safety Software Solution Customer Value Leadership

• NICE Inform – Public Safety Answering Point (PSAP) Solutions Product Leadership Award

• NICE Investigate – Investigation and Evidence Management Solutions Technology Leadership Award

NICE was recognized by American Security Today in 2020, 2019 and 2018:

• NICE Inform Elite awarded Best 911 Recording & Analytics

Solution

• NICE Investigate awarded Best Investigation/

Read more >

NICE named a Leader in IDC’s 2020 Vendor Assessment Report:

PUBLIC SAFETY: Selected Customers

85%

94%

Forces

100%

States

Up Market Cloudification

Operational Intelligence

Case

Management

Defense Monetization

Geographic Expansion

Europe, ANZ

PUBLIC

STRATEGY Our Growth

SAFETY

FINANCIAL CRIME

& COMPLIANCE

Digital

Growth

FINANCIAL CRIME

MARKET FORCES

Data

Explosion

Criminal

Regulatory

Change Cost

Pressure

Financial Crime

Transformation

By the Numbers

Global Investment

TOP

Banks U.S. Banks

TOP

TOP

APAC Banks EU Banks

TOP

Our Portfolio

AML

Fraud

Markets and Conduct Surveillance

Investigations &

Case Management Data

Intelligence

NICE Actimize Financial Crime Transformation

OUR PORTFOLIO

Drives compliance with a true holistic surveillance solution that uncovers risky behavior, all powered by advanced analytics and advanced visualization Transforms investigations and compliance operations with advanced analytics and automation – reducing

investigation time by up to 70%

Empowers fraud teams with boundless data, agile analytics and transformed operations to prevent fraud in the digital era, while

increasing operational efficiencies and frictionless customer experiences

Transforms AML programs by bringing together AI, machine learning, and robotic process automation (RPA) to combat money-laundering and terrorist Empowers a new level of

customer centricity with

streamlined investigations and trusted, actionable intelligence – resulting in improved risk scoring and faster decisioning

• Industrialized and extensible platform

• Self-service tools

• Open for customer and partner development

• Out-of-the-box

• Quick time to value

• Cost effective

High-End Market

Mid-Market

PLATFORMS

WITH A

PURPOSE

Flexible Fully Packaged

Broadest Partner Ecosystem in the Industry

System

Integrators Resellers

Financial Institutions

Additional Industries

Recognized as a Market Leader

The Forrester Wave™:

Enterprise Fraud Management, Q3 2021

IDC MarketScape Worldwide Enterprise Fraud Management in Banking

Up Market Cloudification

STRATEGY Our Growth FINANCIAL

CRIME &

COMPLIANCE

Down Market

Increasing regulation in SMB

Geographic Expansion

EMEA and APAC

Adjacent Markets

Verticals Beyond FIs

Consortium

Analytics

Driven by Digital Acceleration Powerhouse

for Financial Crime & Compliance

FINANCIAL

OVERVIEW

Strong Execution Delivered Healthy

Financial Expansion*

2015 2020

Revenue $927M $1,657M

Cloud Revenue $36M $786M

Gross Margin 70.6% 71.3%

Cloud Gross Margin 60.0% 65.6%

Operating Margin 25.4% 28.4%

EPS $3.18 $5.73

Cash Flow from Operations $252M $480M

* All numbers are Non-GAAP

Increasing Revenue and Profit Trends*

($ in millions)

$1,346

$1,453

$1,577 $1,657

$1,849

$964 $1,032 $1,125 $1,182

$1,338

$336 $384 $434 $470 $530

2017 2018 2019 2020 LTM/2021

Cloud Revenue Driving Accelerated Total Revenue Growth*

($ in millions, non-GAAP)

$370

$469

$599

$786

$173

$230 27%

32%

38%

47%

42%

50%

7%

17%

27%

37%

47%

57%

67%

77%

87%

97%

0 100 200 300 400 500 600 700 800 900

2017 2018 2019 2020 Q1 2020 Q1 2021

YoY Growth:

27%

YoY Growth:

28%

YoY Growth:

31%

$204

$262

50%

53%

15%

25%

35%

45%

55%

65%

75%

85%

95%

0 50 100 150 200 250 300

Q3 2020 Q3 2021

YoY Growth:

29%

Recurring Revenue

Expansion Provides Great Visibility and Predictability*

62%

69% 72%

79% 80%

38%

31% 28%

21% 20%

Self Generating Operating Cash

Flow Fuels Innovation and Buybacks

($ in millions)

$395 $397

$374

$480

$516

2017 2018 2019 2020 LTM/2021

Q3 2021

Highlights*

RECURRING REVENUE

Accounted for 79% of total

CLOUD REVENUE

Represented 53% of total

revenue vs.

50% last year

CLOUD REVENUE

Increased 29%

to $262 million year-over-year

REVENUE

Increased 20%

year-over-year to $494 million

OPERATING INCOME

Increased 20% year- over-year to

$140 million

OPERATING CASH FLOWS

$104M, 4%

increase year-over-

year

EPS

$1.68, 19%

increase year-

Revenue Breakdown by Business Model (Non-GAAP)

Q3 2021

SERVICES

$165M, -3% YoY

33%

CLOUD

$262, +29% YoY

53%

PRODUCTS 14%

$67M, +73% YoY

CUSTOMER 82%

ENGAGEMENT

$403M, +20% YoY

FINANCIAL CRIME &

COMPLIANCE

$91M, +21% YoY

18%

Q3 2021

Revenue Breakdown by Business Unit (Non-GAAP)

Revenue Breakdown by Region (Non-GAAP)

EMEA

$57M, +30% YoY

12%

APAC $29M, +14% YoY

6%

AMERICAS 82%

$408M, +19% YoY

Q3 2021

EXCEPTIONAL CLOUD

POSITION

Significant transformation >50%

cloud revenue

Annual Cloud Revenue Run Rate LTM Cloud Revenue

3-Year Cloud CAGR

Strong Global GTM – Direct and Partner Network

Rapidly Growing TAM opportunity New Logo Increase =

#1 Source of Growth

UNPARALLELED FINANCIAL

STRENGTH

Expected Continued Growth of ≥ 25%

Highly Predictable, Recurring Revenue Model

Proven Execution in Scaling Business

Increasing Operating CF to Fuel Ongoing Investment