New IBM xseries 336 servers with up to 3.6 GHz with Intel Extended Memory 64 Technology Rack-optimized servers for outstanding computing power

Hardware Announcement August 2, 2004

New IBM xSeries 336 servers with up to 3.6 GHz with Intel Extended Memory 64

Technology ^— Rack-optimized servers for outstanding computing power



Overview

The xSeries  336 server is designed to handle compute-intensive, Web-based, or enterprise network applications. Optimized for Intel′s EM64T, the xSeries 336 server enables customers whose applications could benefit from greater memory addressability to migrate to 64-bit computing.

This highly manageable, ultrathin, 1 U high, rack-optimized server features two-way SMP-capable processors, high availability, and scalability.

Power and scalability for on demand business

Apply powerful processors, large amounts of high-performing

PC2-3200 ECC DDR2 SDRAM RDIMM memory, and high-bandwidth PCI buses to data center applications:

• 2.8, 3.0, 3.2, 3.4, or 3.6 GHz Intel  Xeon processors with 1 MB advanced transfer L2 cache

• 800 MHz front-side bus (FSB) processors

• 512 or 1 GB of two-way

interleaved, high-speed PC2-3200 ECC DDR2 SDRAM RDIMM memory supports up to 16 GB (when 2 GB PC2-3200 memory is available)

• Integrated Ultra320 SCSI with RAID 0 or 1

• Support for hot-swap Ultra320 SCSI and simple-swap SATA

• HDDs Dual Gigabit Ethernet controllers;

high I/O capacity for demanding applications, plus failover capability

High availability for around-the-clock e-business

High availability, manageability, and serviceability features help diagnose

problems quickly, even from remote locations:

• Redundant cooling fans

• Optional hot-swap/redundant power supplies

• Memory mirroring and hot spare memory configurable using BIOS setup

• Integrated systems management processor

• Operating status and key server components monitoring and control; automatically sends alerts via alert standard format (ASF) for critical errors or component failures

• Predictive Failure Analysis  (PFA) on processors, voltage regulator module (VRM), memory, fans, power supply, and HDD options warns of problems before they occur

• Fast and easy servicing:

innovative Light Path Diagnostics, improved on-board diagnostics, and LED diagnostic panel

• Drop-down Light Path Diagnostic panel helps you investigate problem components without opening the system

• Optional Remote Supervisor Adapter II SlimLine card for full out-of-band systems management Service and support perfected for on demand business

• ServerGuide  and IBM Director

• Web support

³

• Three-year on-site

⁴

limited warranty

⁵

Key prerequisites

• Monitor, keyboard, mouse, and EIA  -310D compatible rack Planned availability date October 1, 2004

At a glance

The xSeries 336 server is designed with the power, scalability, control, and serviceability needed to handle dynamic Web-serving and e-business applications:

• Ultrathin, high-availability, rack-optimized, 1 U platform

• Powerful Intel Xeon processors with 1 MB L2 cache and 800 MHz

¹

FSB and Intel Extended Memory 64 Technology (EM64T)

• 512 or 1 GB of two-way interleaved PC2-3200 ECC double date rate (DDR2) SDRAM RDIMM memory; eight DIMM slots support up to 16 GB (when 2 GB PC2-3200 memory is available)

• Support for Ultra320 SCSI or Serial-ATA (SATA)

• Choice of open bay HDD configurations:

−

Four 2.5-in hot-swap Ultra320 SCSI

−

Two 3.5-in hot-swap Ultra320 SCSI

−

Two simple-swap SATA

• Single-channel Ultra320 SCSI controller for high-speed, internal disk storage solutions up to 292 GB

²

• Two PCI-X slots, one

64-bit/133 MHz (full height, full length) one 64-bit/100 MHz (low profile, half length)

• 585-watt, auto-ranging power supply

• Integrated systems management processor

• Integrated dual Gigabit Ethernet

• One serial port

(16550A-compatible), three USB ports, and a mouse, keyboard, and video port

This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com.

IBM United States IBM is a registered trademark of International Business Machines Corporation. 104-283

Description

xSeries 336 related options

The xSeries 336 server features an Intel Xeon processor system that supports internal processing speeds of up to 3.6 GHz and processing operations to memory and the PCI bus at 133 MHz. It contains an integrated, full-speed 1 GB ECC L2 cache. This system supports SMP applications through installation in the second processor slot of xSeries 336 models with like processors.

High-performance server subsystems: These servers are high-throughput, two-way SMP-capable network servers with excellent scalability when you add memory and a second processor. They incorporate powerful 800 MHz Intel Xeon processors with 1 GB advanced transfer L2 cache. Data transfer across the system bus is at a 4X rate (four data transfers per clock) for an effective data transfer rate of 800 MHz (5.3 GB/s). Address transfers across the system bus is at a 2X rate (two addresses per clock) for an effective transfer rate of 400 MHz.

Two Intel Xeon connectors are standard on the system board to support installation of a second processor.

High-speed 400 MHz PC2-3200 ECC DDR2 SDRAM RDIMM memory is optimized for 800 MHz processor-to-memory subsystem performance.

Standard xSeries 336 configurations

HDD CD─

Model Processor Memory Interface ROM HDD Other 8837─01Y 2.8 GHz 512 MB SCSI 3.5─in DVD Open bay, hot─swap 8837─02Y 2.8 GHz 512 MB SATA DVD Open bay

8837─11Y 3.0 GHz 1 GB SCSI 3.5─in DVD Open bay, hot─swap 8837─21Y 3.2 GHz 1 GB SCSI 3.5─in DVD Open bay, hot─swap 8837─2AY 3.2 GHz 1 GB SCSI 2.5─in Open bay, hot─swap 8837─22Y 3.2 GHz 1 GB SATA DVD Open bay

8837─31Y 3.4 GHz 1 GB SCSI 3.5─in DVD Open bay, hot─swap 8837─41Y 3.6 GHz 1 GB SCSI 3.5─in DVD Open bay hot─swap 8837─4AY 3.6 GHz 1 GB SCSI 2.5─in Open bay, hot─swap 8837─42Y 3.6 GHz 1 GB SATA DVD Open bay

L2 Cache: 1 MB (all models)

HDD CD─

Model Processor Memory Interface ROM HDD Other 8837─01x 2.8 GHz 512 MB SCSI 3.5─in DVD Open bay, hot─swap 8837─02x 2.8 GHz 512 MB SATA DVD Open bay

8837─11x 3.0 GHz 1 GB SCSI 3.5─in DVD Open bay, hot─swap 8837─21x 3.2 GHz 1 GB SCSI 3.5─in DVD Open bay, hot─swap 8837─2Ax 3.2 GHz 1 GB SCSI 2.5─in Open bay, hot─swap 8837─22x 3.2 GHz 1 GB SATA DVD Open bay

8837─31x 3.4 GHz 1 GB SCSI 3.5─in DVD Open bay, hot─swap 8837─41x 3.6 GHz 1 GB SCSI 3.5─in DVD Open bay hot─swap 8837─4Ax 3.6 GHz 1 GB SCSI 2.5─in Open bay, hot─swap 8837─42x 3.6 GHz 1 GB SATA DVD Open bay

L2 Cache: 1 MB (all models)

Additional features

• System board contains eight DIMM connectors supporting 256, 512 MB, 1, or 2 GB PC2-3200 ECC DDR2 SDRAM RDIMM memory.

−

Supports for up to 16 GB of system memory (when 2 GB PC2-3200 memory is available)

−

Interleaved memory populated with two DIMM at a time with the same size DIMM

−

Support for mixed memory sizes in pairs

−

Supports Chipkill _ memory

• Single-channel, 64-bit, Ultra320 SCSI PCI controller supporting high-speed up to 320 MB/s, and Low-Voltage Differential SCSI (LVDS) internal storage solutions

• IDE controller supporting DVD-ROM

• SATA drive support employs high speed (1.5 Gbps) dual differential pairs to communicate with

simple-swap SATA HDDs

• Two full-duplex Broadcom 5721 Gigabit Ethernet PCI controllers speeding network communications to LAN clients

The xSeries 336 subsystems are tuned to provide solid system throughput from processor, to memory, to bus, to disk-intensive I/O. These features combined with SMP capability make this server an excellent choice for:

• Web caching

• Dynamic Web serving

• Firewall

• Telecommunications

• Active directory services

• Scientific and technical computing

• Linux  clustering

High-availability and serviceability features: The xSeries 336 server subsystem delivers excellent reliability and serviceability features:

• Two 3.5-in or four 2.5-in hot-swap Ultra320 HDD bays (hot-swap models) with SCA-2 connectors supporting LVD HDDs

• Redundant cooling fans

• Optional hot swap/redundant power supplies

• ECC DIMMs combined with an integrated ECC memory controller correcting many soft and hard single-bit memory errors, while minimizing disruption of service to LAN clients

• Chipkill memory provides for the detection and correction of most multi-bit memory errors, helping keep the server up and running while taking the inoperative memory offline

• ECC L2 cache processors to improve data integrity and help reduce downtime

• PFA on HDD options, memory, processors, VRMs, and fans to alert the system administrator of an imminent component failure

• Dual Broadcom 5721 Gigabit Ethernet controllers that support:

−

Failover, Adapter Fault Tolerance (AFT)

−

PXE 2.0 Boot Agent

−

ASF 2.0 support

−

Wake on LAN 

−

Load balancing or teaming

104-283 -2-

• Worldwide, voltage-sensing 585-watt power supply with auto restart

• Up to ten cooling fans provide excellent cooling for added reliability:

−

One fan in each power supply

−

Seven system fans for processors, memory, and HDD bays

−

Fan speed controls incorporated to reduce noise while reducing system temperatures

• Integrated systems management processor for diagnostic, reset, POST, and auto recovery functions;

monitoring temperature, voltage, and fan speed; alerts generated when thresholds are exceeded (refer to the Limitations section for restrictions)

• Information LED panel giving visual indications of system well-being

• Light Path Diagnostics and on-board diagnostics providing an error log which can help find a failing component, reducing downtime and service costs

• Easy access to system board, adapter cards, processor, and memory

• CPU failure recovery in SMP configurations:

−

Forces failed processor offline

−

Reboots server automatically

−

Generates alerts

−

Continues operations with the working processor Expandability and growth: The xSeries 336 server contains high levels of function and storage capacity for a 1 U, 19-inch rack-drawer package. It supports customer installation of adapters, processors, memory, and HDD options. Functions (such as SVGA video, Ultra320 SCSI, SATA, and two Gigabit Ethernet controllers) are integrated on the system board. Features include:

• Rack-optimized design for 19-inch wide, industry-standard rack cabinets supported in the NetBAY42 and NetBAY25

• Eight DIMM connectors capable of support for up to 16 GB of system memory

• Two available PCI-X adapter card slots

−

One full-length — 64-bit/133 MHz (or PCI Express x8 slot)

−

One half-length — 64-bit/100 MHz

• Choice of:

−

Two 3.5-in slim-high, hot-swap Ultra320 HDD bays

−

Four 2.5-in slim-high, hot-swap Ultra320 HDD bays

−

Two simple-swap SATA HDD bays

• Internal data storage up to

−

292 GB (using two 146 GB Ultra320 3.5-in HDDs)

−

292 GB (using four 73 GB Ultra320 2.5-in HDDs)

−

320 GB (using two simple-swap 160 GB SATA HDDs)

• DVD-ROM on some models

• ATI 7000M controller with 16 MB of video memory

Systems management

Integrated BMC: The xSeries 336 includes an integrated baseboard management controller, that provides industry standard Intelligent Platform Management Interface (IPMI) 1.5 compliant systems management. The BMC comes standard, and shares one of the two onboard Ethernet ports for access. The BMC can be accessed via software compatible with IPMI 1.5 (xCAT, for example).

It is implemented using industry leading OSA firmware/applications in conjunction with the integrated baseboard management controller.

• Features and benefits

−

Monitoring

--

System voltages

--

Battery voltage

--

System temperatures

−

Fan speed control

−

Fan tachometer monitor

−

Good Power signal monitor

−

System ID and planar version detection

−

System power control

−

System reset control

−

NMI detection (system interrupts)

−

SMI detection and generation (system interrupts)

−

Serial port text console redirection

−

System LED control (power, HDD, activity, alerts, heartbeat)

−

Supports IPMI v1.5 compliant management software (for example, xCAT)

In addition you can purchase an optional Remote Supervisor Adapter II SlimLine for additional systems management function.

Optional Remote Supervisor Adapter II SlimLine: The optional RSA II SlimLine adds accelerated graphics and delivers advanced control and monitoring features to manage your IBM xSeries server (select models) at virtually any time, from virtually any place. This daughter card can be added to the server through a connector that connects to the planar or through a riser for select models. This adapter enables easy console redirection with text and graphics, keyboard, and mouse (operating system must support USB) support over the system management LAN connections.

With video compression now built into the adapter hardware, it allows the greater screen sizes and refresh rates standard in the marketplace. This feature allows the user to display server activities from power-on to full operation, remotely with remote user interaction at virtually any time.

The embedded Web server provides remote control from any standard Web browser. No additional software is required on the remote administrator′s workstation. For users accustomed to a CLI, the administrator can also use the provided CLI from a Telnet session to perform some of the functions that they can perform from the Web server. The RSA II SlimLine provides remote management and control of the system independent of the server status, in many cases even if the server is powered off or otherwise disabled.

• Features and benefits

−

Continuously monitors system environmentals (temperatures and voltages), operating system status, critical system components such as processors, VRMs, memory, fans, power supplies and power backplanes (where supported by the system).

−

Video compression hardware is built in, eliminating drivers.

-3- 104-283

−

Faster graphics support makes monitoring and control more efficient.

−

Virtual CD and floppy enable you to configure and diagnose a server remotely without a visit from your IT staff.

−

RSA II SlimLine supports SSL (Secure Socket Layer) and LDAP (Lightweight Directory Access Protocol).

−

Integrated with IBM Director and Director Agent.

−

Built in LAN and serial connectivity supports virtually any network infrastructure.

−

Multiple alerting functions warn systems administrators of potential problems, over e-mail, pager support, LAN, and/or SNMP.

−

Installs on the system planar using a dedicated connector, and eliminates the need to take a PCI-X slot.

The RSA II SlimLine features are similar to the RSA II except for the following features:

• Reset button not accessible from back of system.

• Mini USB cable no longer required, uses internal USB bus. A designated Systems Management Ethernet port is activated only when RSA II SlimLine is installed.

• External AC adapter not required, uses standby power from system power supplies.

• Status LEDs not external viewable.

• The RSA II SlimLine no-longer supports the prior RSA II interconnect function.

IBM Director: The xSeries 336 server also features IBM Director, a powerful, highly integrated, systems-management software solution built on industry standards and designed for ease of use. Exploit your existing enterprise or workgroup-management environments and use rich security to access and manage physically dispersed IT assets more efficiently over the internet. It can help reduce costs through:

• Reduced downtime

• Increased productivity of IT personnel and end users

• Potentially reduced service and support costs

IT administrators can view the hardware configuration of remote systems in detail and monitor the usage and performance of critical components such as processors, HDDs, and memory.

IBM Director includes a portfolio of integrated server tools that work with the Remote Supervisor Adapter(s) or other systems-management monitoring functions. Typical functions and monitoring capabilities can include:

• PFA-enabled critical hardware components

• Temperature

• Voltage

• Fan speed

• Light Path Diagnostics

IT administrators have comprehensive, virtual on-site control of xSeries servers with the ability to remotely:

• Access the server often regardless of its status

• Inventory and display detailed system and component information

• View server bootup during POST

• Browse and delete logs of events and errors

• Reset or power cycle the server

• Monitor and set thresholds on server health including:

−

Operating system load

−

POST time-out

−

Voltage

−

Temperature

• Set proactive alerts for critical server events including PFA on:

−

Processors

−

VRMs

−

Memory

−

Fans

−

Power supplies

−

HDDs

• Define automated actions such as:

−

Send e-mail or page to an administrator

−

Execute a command or program

−

Pop up an error message to the IBM Director console

• Flash BIOS

• Monitor and graph the use of server resources such as:

−

Memory

−

Processor

−

HDDs

• Identify potential performance bottlenecks and react to prevent downtime

IBM Director Agent integrates into leading workgroup and enterprise systems management environments via Upward Integration Modules (available from IBM and third parties). Advanced management capabilities built into xSeries servers are available through:

• Tivoli _ Enterprise and Tivoli NetView _

• Computer Associates Unicenter TNG

• HP OpenView

• Microsoft  SMS

• BMC Patrol

• NetlQ

World-class support tools and programs: The xSeries 336 server includes a number of tools and programs designed to make ownership a positive experience. From the start, IBM programs help you purchase servers, get them running, and keep them running over the long haul. IBM can help your company maintain ownership of technology leadership network servers.

• IBM on-site three-year limited warranty with next-business-day service (same-business-day service optionally available) protects your investment if a problem occurs. This service also includes replacement of parts identified through PFA.

• The ServerProven 

^,6

program lets you confidently configure your server with various devices and operating systems. This program provides compatibility information from actual testing of the xSeries 336 server with various adapters and devices.

• The ServerGuide CD library includes online publications, in addition to utilities and drivers that enable assisted loading of popular network operating systems.

• Electronic support on the Web provides additional support in an easy-to-use format.

104-283 -4-

Product positioning

The xSeries 336 server is an ultrathin rack platform. The most powerful 1 U server of the xSeries rack-optimized offerings, it is positioned between the xSeries 306 and the xSeries 346 server. The xSeries 306 also has a 1 U form factor, but supports uniprocessor operations and only fixed Ultra320 SCSI or SATA HDDs. The xSeries 346 server includes more slots and drive bays; however, it requires a 2 U rack space.

High-density, two-way, Xeon-based xSeries 336 and xSeries 346 servers enable customer installation of features. You can prepare for future expansion to meet changing reliability needs. At the same time, the server can handle emerging applications requiring maximum computing power and function in a small amount of rack space. These applications include:

• Web caching

• Dynamic Web serving

• Firewall

• Telecommunications

• Active directory services

• Scientific and technical computing

• Linux clustering

These powerful servers also meet traditional enterprise network server requirements, but with an added benefit of requiring less space.

Reference information

1

GHz and MHz denote the internal and/or external clock speed of the microprocessor only, not application performance. Many factors affect application performance.

2

When referring to HDD or tape backup capacity, GB stands for 1,000,000,000 bytes. Total user capacity may vary depending on operating environments.

3

Some programs may not be available in all countries.

4

You may be asked certain diagnostic questions before a technician is sent.

5

For information on the IBM Statement of Limited Warranty, call 800-IBM-SERV (426-7378) or contact your IBM representative or reseller. Copies are available upon request.

6

IBM makes no warranties, expressed or implied, regarding non-IBM products and services that are ServerProven, including but not implied warranties of merchantability and fitness for a particular purpose. These products are offered and warranted solely by third parties.

Trademarks

ServerGuide, EIA, and Chipkill are trademarks of International Business Machines Corporation in the United States or other countries or both.

The e-business logo, xSeries, Predictive Failure Analysis, Wake on LAN, NetView, Tivoli, and ServerProven are registered trademarks of International Business Machines Corporation in the United States or other countries or both.

Intel is a trademark of Intel Corporation.

Microsoft is a trademark of Microsoft Corporation.

Linux is a trademark of Linus Torvalds in the United States, other Countries or both

Other company, product, and service names may be trademarks or service marks of others.

-5- 104-283

IBM US

Announcement

Supplemental Information

August 2, 2004

Publications

The following publications and CD-ROMs are shipped with the xSeries  336 server.

• xSeries 336 Installation Guide contains an introduction to the computer, installation and setup, installing options, reference information, and problem determination. The installation guide has easy-to-use text and illustrations to enable you to quickly set up your xSeries 336 server.

• Documentation/User ′ s Guide CD contains translated versions of the product user′s guide.

• ServerGuide _ contains online publications and drivers to support the xSeries 336 server. In addition, it includes a set of easy-to-use utilities to help you install the system using CDs of several popular network operating systems.

• IBM Director systems management software is included.

Note: Software versions, features, and functions shipped with these systems may change as new releases become available or may be discontinued at any time.

The xSeries 336 Installation Guide and Hardware Maintenance Manual, in U.S. English versions, are available from:

http://www.ibm.com/pc/support

Click servers, then the server family, and then Online Publications.

Services

Integrated technology services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure for e-business.

They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or visit

http://www.ibm.com/services/

For details on education offerings related to specific products, visit

http://www.ibm.com/services/learning/index.html Select your country, and then select the product as the category.

Technical information

Physical specifications

8837-01x 8837-02x

Processor Xeon Xeon

Internal speed 2.8 GHz 2.8 GHz External speed 200/800 MHz 200/800 MHz

Number 1 1

standard

Maximum 2 2

L2 cache 1 MB 1 MB

(full speed)

Memory 512 MB ECC 512 MB ECC (400 MHz

SDRAM)

RDIMMs 2x256 MB 2x256 MB

DIMM sockets 8 8

Address 16 GB

⁷

16 GB

⁷

capability

Video SVGA SVGA

Memory 16 MB 16 MB

HDD controller Ultra320 SATA

Channels 1 1

Connector 1 2

internal

Connector 0 0

external

IDE controller IDE IDE

ATA-100 ATA-100

Channels 2 2

Connector 2 2

internal

Connector 0 0

external

HDD Open bay Open bay

3.5-in 3.5-in

Total bays 3 3

5.25/3.5-in slim 1 1

3.5-in slim 2 2

2.5-in slim 0 0

Hot-swap 2 0

Internal 292 GB

⁸

320 GB

⁸

capacity

Bays available 2 1

5.25/3.5-in slim 0 0

3.5-in slim 2 2

2.5-in slim 0 0

Hot-swap 2 0

Total slots 2

⁹

2

⁹

PCI 2 2

64-bit/133 MHz 1 1

64-bit/100 MHz 1 1

Slots available 2 2

Management Standard Standard processor

Ethernet 2x10/100/ 2x10/100/1k controller 1k Mbps 1k Mbps

DVD-ROM (IDE) 1 1

This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: http://www.ibm.com.

IBM United States IBM is a registered trademark of International Business Machines Corporation. 104-283

8837-01x 8837-02x

Diskette drive 0 0

Power supply 585 W 585 W

Number 1 1

standard

Hot-swap Optional Optional Redundant Optional Optional

power

Auto restart Yes Yes

8837-11x

Processor Xeon

Internal speed 3.0 GHz External speed 200/800 MHz

Number 1

standard

Maximum 2

L2 cache 1 MB

(full speed)

Memory 1 GB ECC

(400 MHz SDRAM)

RDIMMs 2x512 MB

DIMM sockets 8 Address 16 GB

⁷

capability

Video SVGA

Memory 16 MB

HDD controller Ultra320

Channels 1

Connector 1 internal

Connector 0 external

IDE controller IDE ATA-100

Channels 2

Connector 2 internal

Connector 0 external

HDD Open bay 3.5-in

Total bays 3 5.25/3.5-in slim 1 3.5-in slim 2 2.5-in slim 0

Hot-swap 2

Internal 292 GB

⁸

capacity

Bays available 2 5.25/3.5-in slim 0 3.5-in slim 2 2.5-in slim 0

Hot-swap 2

Total slots 2

⁹

PCI 2

64-bit/133 MHz 1 64-bit/100 MHz 1 Slots available 2 Management Standard processor

Ethernet 2x10/100/1k Mbps controller

DVD-ROM (IDE) 1 Diskette drive 0 Power supply 585 W

Number 1

standard

Hot-swap Optional Redundant Optional

power

Auto restart Yes

8837-21x 8837-2Ax 8837-22x

Processor Xeon Xeon Xeon

Internal speed 3.2 GHz 3.2 GHz 3.2 GHz

External 200/ 200/ 200/

speed 800 MHz 800 MHz 800 MHz

Number 1 1 1

standard

Maximum 2 2 2

L2 cache 1 MB 1 MB 1 MB

(full speed)

Memory 1 GB ECC 1 GB ECC 1 GB ECC

(400 MHz SDRAM)

RDIMMs 2x512 MB 2x512 MB 2x512 MB

DIMM sockets 8 8 8

Address 16 GB

⁷

16 GB

⁷

16 GB

⁷

capability

Video SVGA SVGA SVGA

Memory 16 MB 16 MB 16 MB

HDD controller Ultra320 Ultra320 SATA

Channels 1 1 1

Connector 1 1 2

internal

Connector 0 0 0

external

IDE controller IDE IDE IDE

ATA-100 ATA-100 ATA-100

Channels 2 2 2

Connector 2 2 2

internal

Connector 0 0 0

external

HDD Open bay Open bay Open bay

3.5-in 2.5-in 3.5-in

Total bays 3 4 3

5.25/3.5-in slim 1 0 1

3.5-in slim 2 0 2

2.5-in slim 0 4 0

Hot-swap 2 4 0

Internal 292 GB

⁸

292 GB

⁸

320 GB

⁸

capacity

Bays available 2 4 2

5.25/3.5-in slim 0 0 0

3.5-in slim 2 0 2

2.5-in slim 0 4 0

Hot-swap 2 4 0

Total slots 2

⁹

2

⁹

2

⁹

PCI 2 2 2

64-bit/133 MHz 1 1 1

64-bit/100 MHz 1 1 1

Slots available 2 2 2

Management Standard Standard Standard processor

Ethernet 2x10/100/ 2x10/100/ 2x10/100/

controller 1k Mbps 1k Mbps 1k Mbps

DVD-ROM (IDE) 1 0 1

Diskette drive 0 0 0

Power supply 585 W 585 W 585 W

Number 1 1 1

standard

Hot-swap Optional Optional Optional Redundant Optional Optional Optional

power

Auto restart Yes Yes Yes

104-283 -2-

8837-31x

Processor Xeon

Internal speed 3.4 GHz External speed 200/800 MHz

Number 1

standard

Maximum 2

L2 cache 1 MB

(full speed)

Memory 1 GB ECC

(400 MHz SDRAM)

RDIMMs 2x512 MB

DIMM sockets 8 Address 16 GB

⁷

capability

Video SVGA

Memory 16 MB

HDD controller Ultra320

Channels 1

Connector 1 internal

Connector 0 external

IDE controller IDE ATA-100

Channels 2

Connector 2 internal

Connector 0 external

HDD Open bay 3.5-in

Total bays 3 5.25/3.5-in slim 1 3.5-in slim 2 2.5-in slim 0

Hot-swap 2

Internal 292 GB

⁸

capacity

Bays available 2 5.25/3.5-in slim 0 3.5-in slim 2 2.5-in slim 0

Hot-swap 2

Total slots 2

⁹

PCI 2

64-bit/133 MHz 1 64-bit/100 MHz 1 Slots available 2 Management Standard processor

Ethernet 2x10/100/1k Mbps controller

DVD-ROM (IDE) 1 Diskette drive 0 Power supply 585 W

Number 1

standard

Hot-swap Optional Redundant Optional

power

Auto restart Yes

8837-41x 8837-4Ax 8837-42x

Processor Xeon Xeon Xeon

Internal speed 3.6 GHz 3.6 GHz 3.6 GHz

External 200/ 200/ 200/

speed 800 MHz 800 MHz 800 MHz

Number 1 1 1

standard

Maximum 2 2 2

L2 cache 1 MB 1 MB 1 MB

(full speed)

Memory 1 GB ECC 1 GB ECC 1 GB ECC

(400 MHz SDRAM)

RDIMMs 2x512 MB 2x512 MB 2x512 MB

DIMM sockets 8 8 8

Address 16 GB

⁷

16 GB

⁷

16 GB

⁷

capability

Video SVGA SVGA SVGA

Memory 16 MB 16 MB 16 MB

HDD controller Ultra320 Ultra320 SATA

Channels 1 1 1

Connector 1 1 2

internal

Connector 0 0 0

external

IDE controller IDE IDE IDE

ATA-100 ATA-100 ATA-100

Channels 2 2 2

Connector 2 2 2

internal

Connector 0 0 0

external

HDD Open bay Open bay Open bay

3.5-in 2.5-in 3.5-in

Total bays 3 4 3

5.25/3.5-in slim 1 0 1

3.5-in slim 2 0 2

2.5-in slim 0 4 0

Hot-swap 2 4 0

Internal 292 GB

⁸

292 GB

⁸

320 GB

⁸

capacity

Bays available 2 4 2

5.25/3.5-in slim 0 0 0

3.5-in slim 2 0 2

2.5-in slim 0 4 0

Hot-swap 2 4 0

Total slots 2

⁹

2

⁹

2

⁹

PCI 2 2 2

64-bit/133 MHz 1 1 1

64-bit/100 MHz 1 1 1

Slots available 2 2 2

Management Standard Standard Standard processor

Ethernet 2x10/100/ 2x10/100/ 2x10/100/

controller 1k Mbps 1k Mbps 1k Mbps

DVD-ROM (IDE) 1 0 1

Diskette drive 0 0 0

Power supply 585 W 585 W 585 W

Number 1 1 1

standard

Hot-swap Optional Optional Optional Redundant Optional Optional Optional

power

Auto restart Yes Yes Yes

7

If/when 2 GB PC2-3200 ECC DDR2 SDRAM RDIMM becomes available.

8

Capacities are based on installation of two 3.5-in 146 GB Ultra320 or four 2.5-in 73 GB Ultra320 HDDs (SCSI models) or two 160 GB SATA HDDs (SATA models). For the latest information on supported HDD options, visit

http://www.ibm.com/pc/us/compat

9

One adapter slot is full-length. The other slot is half-length supporting cards not exceeding 180 mm in length.

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DVD-ROM drive characteristics

• Speed: 8X

• Sustained data transfer rate: 3.6MB/s max

• Average access time: 130 ms

• Buffer size: 256 KB

• Interface: Ultra DMA Mode 2 33.3 MBs max

• Compatibility: DVD-R/RW SCSI HDD characteristics 36.4 GB HDD — 2.5-in

• Formatted capacity: 36,400 million bytes

• Average read seek time: 4.5 ms

• Burst transfer rate (maximum): 320.0 MB/s

• Average latency: 3.0 ms

• Drive rotation speed (rpm): 10,000 rpm

• Sustained data transfer rate: 63 to 94 MB/s

• PFA/S.M.A.R.T enabled: Yes

• Interface: Ultra320 SCSI 73.4 GB HDD — 2.5-in

• Formatted capacity: 73,400 million bytes

• Average read seek time: 4.5 ms

• Burst transfer rate (maximum): 320.0 MB/s

• Average latency: 3.0 ms

• Drive rotation speed (rpm): 10,000 rpm

• Sustained data transfer rate: 63 to 94 MB/s

• PFA/S.M.A.R.T enabled: Yes

• Interface: Ultra320 SCSI Video subsystem

• ATI 7000M Graphics Controller chip

• Integrated on planar and connected to the PCI bus

• 16 MB SDRAM standard/maximum video memory

• 128-bit graphics engine with 8, 16, and 32 bpp mode acceleration

• 32 bpp (4G colors/True Color) support

• Integrated 300 MHz RAMDAC

• DDC2B monitor communications support

Supported video mode capabilities for the SVGA PCI controller:

Refresh Resolution Colors rate (Hz) Microsoft _ Windows _ 2000 and Linux _

640 x 480 x 8 256 60, 72, 75, 85, 90, 100, 120, 160, 200

640 x 480 x 16 64K 60, 72, 75, 85, 90, 100, 120, 160, 200

640 x 480 x 24 16M 60, 72, 75, 85, 90, 100, 120, 160, 200

640 x 480 x 32 16M 60, 72, 75, 85, 90, 100, 120, 160, 200

800 x 600 x 8 256 60, 70, 72, 75, 85, 90, 100, 120, 160, 200

800 x 600 x 16 64K 60, 70, 72, 75, 85, 90, 100, 120, 160, 200

800 x 600 x 24 16M 60, 70, 72, 75, 85, 90, 100, 120, 160, 200

800 x 600 x 32 16M 60, 70, 72, 75, 85, 90, 100, 120, 160, 200

1024 x 768 x 8 256 60, 70, 72, 75, 85, 90, 100, 120, 140, 150, 160, 200 1024 x 768 x 16 64K 60, 70, 72, 75, 85, 90, 100,

120, 140, 150, 160, 200 1024 x 768 x 24 16M 60, 70, 72, 75, 85, 90, 100,

120, 140, 150, 160, 200 1024 x 768 x 32 16M 60, 70, 72, 75, 85, 90, 100,

120, 140, 150, 160, 200 1280 x 1024 x 8 256 60, 70, 74, 75, 85, 90, 100,

120

1280 x 1024 x 16 64K 60, 70, 74, 75, 85, 90, 100, 120

1280 x 1024 x 24 16M 60, 70, 74, 75, 85, 90, 100, 120

1280 x 1024 x 32 16M 60, 70, 74, 75, 85, 90, 100, 120

1600 x 1200 x 8 256 52, 58, 60, 66, 75, 76, 85, 92, 100

1600 x 1200 x 16 64K 52, 58, 60, 66, 75, 76, 85, 92, 100

1600 x 1200 x 24 16M 52, 58, 60, 66, 75, 76, 85, 92, 100

1600 x 1200 x 32 16M 52, 58, 60, 66, 75, 76, 85, 92, 100

Note: Some modes are not supported by all monitors.

Dimensions

• Width: 440 mm (17.3 in)

• Depth: 686 mm (27.0 in)

• Height: 43 mm (1.7 in)

• Weight:

−

Minimum configuration 12.7 kg (28 lb)

−

Maximum configuration 15.6 kg (35.5 lb)

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Electrical

• 100 to 127 (nominal) V ac; 50 Hz or 60 Hz; 5.5 A

• 200 to 240 (nominal) V ac; 50 Hz or 60 Hz; 2.75 A

• Input kilovolt-amperes (kVA) (approximately):

−

Minimum configuration: 0.172 kVA

−

Maximum configuration: 0.550 kVA

• Btu output:

−

Minimum configuration: 587 Btu/hr (172 watts)

−

Maximum configuration: 1878 Btu/hr (550 watts)

• Acoustical noise level emission level (sound power levels):

−

6.9 bels (idling)

−

6.9 bels (operating)

Note: The noise emission level stated is the declared (upper limit) sound power level, in bels, for a random sample of machines. All measurements made in accordance with ISO 7779 and reported in conformance with ISO 9296.

xSeries 336 servers are intended for use as rack-drawer servers and are tested and designed to operate in a horizontal position.

Standards: These systems support or comply with the following standards:

• Multi Processor Specification (MPS) 1.4

• Peripheral Component Interconnect (PCI) specification 2.2

• Hardware-enabled to meet the International Organization for Standardization (ISO) 9241, Part 3 Equipment approvals and safety

• FCC — Verified to comply with Part 15 of the FCC Rules, Class A

• Canada ICES-003, issue 3, Class A

• UL 1950

¹⁰

• CSA C22.2 No. 950

• NOM-018

¹⁰

10

These servers are certified by the respective UL and NOM agencies.

Operating environment

• Temperature:

−

10.0° to 35.0°C (50° to 95°F) (Server on)

−

0.0° to 60.0°C (-32° to 140°F) (Server off)

• Relative humidity: 8% to 80%

• Maximum altitude: 2,133 m (7,000 ft)

Hardware requirements: For attended installation of an operating system, this server requires a compatible:

• Keyboard

• Mouse

• HDD

• Display

Unattended or remote installation may be performed without requiring some or all of these components.

Review your unattended software installation program information for specific hardware configuration requirements.

For service, the server requires a compatible:

• Keyboard

• Mouse

• HDD

• Display

When having the unit serviced, plan to have these components attached to your server either directly or indirectly via a console.

Software requirements: The following software products have been tested by IBM and software publishers in the latest available versions, and where appropriate, are or will soon be certified by the publisher to be compatible with the xSeries 336

Operating systems Software publishers

• Microsoft:

−

Windows 2000 Advanced Server

−

Windows 2000 Server

−

Windows Server 2003, Web Edition

−

Windows Server 2003, Standard Edition

−

Windows Server 2003, Enterprise Edition

• Linux:

−

Red Hat Enterprise Linux 3 AS for x86

¹¹

−

Red Hat Enterprise Linux 3 ES for x86

¹¹

−

Red Hat Enterprise Linux 3 for AMD64 and Intel _ EM64T

¹¹

−

SUSE LINUX Enterprise Server 8

¹¹

• VMware: VMware ESX Server version 2.1

11

Support and certification is planned for these operating systems.

The following software is supported as preloads:

• Red Hat Enterprise Linux ES 3 Standard

• Red Hat Enterprise Linux WS 3 Standard

• Windows Server 2003 Standard Edition

• Windows Server 2003 Enterprise Edition

Note: Additional support, certification, and version information on network operating systems can be accessed at

http://www.ibm.com/pc/us/compat

Compatibility: The xSeries 336 server contains licensed system programs that include set configuration, set features, and test programs. System SurePath  BIOS is loaded from a “flash” EEPROM into system memory. This BIOS provides instructions and interfaces designed to support the standard features of the xSeries 336 server and to maintain compatibility with many current software programs.

For detailed information about IBM and non-IBM devices, adapters, software, and network operating systems supported with xSeries servers, visit

http://www.ibm.com/pc/support

Contact your IBM representative, IBM Business Partner, or refer to the IBM Sales Manual for information on the compatibility of hardware and software for xSeries servers. The Sales Manual is updated periodically as new features and options are announced that support these servers.

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Limitations

• The xSeries 336 server contains a single, configurable serial port. It can be configured to be operating-system-controlled,

service-processor-controlled, or shared between the two. You can set the configuration by changing the header location to which the internal serial cable is plugged. The default location from the factory is in the shared position. In the shared position, the service processor controls the port until the operating system is running, then the operating system takes control.

The service processor can regain control of the port for user-configured dial-out situations or if the operating system is not available, but operating system control cannot be reestablished without resetting the server.

• xSeries 336 servers can address a maximum of 16 GB of system memory by adding a 2 GB PC2-3200 ECC DDR2 SDRAM RDIMM in each of the eight DIMM slots (if/when 2 GB PC2-3200 ECC DDR2 SDRAM RDIMM becomes available). All supported system memory is addressable through direct memory access. The xSeries 336 server supports 256 MB, 512 MB, 1 GB, and 2 GB PC2-3200 ECC DDR2 SDRAM RDIMM memory. All supported DIMMs can coexist in the same system. Memory must be populated in pairs. Refer to the Planning information section for supported memory options.

• To ensure proper air flow for cooling, the xSeries 336 server requires a rack with a perforated door, such as the NetBAY42 SR or NetBAY25 SR. An alternative is to remove the front door of rack cabinets where the door panel is of solid construction.

• Microprocessor SMP upgrades must be of the same type and clock speed. Mixing microprocessors of different speeds or cache size is not supported.

• Use the version of ServerGuide that is shipped with the system, or a later version, to load software and drivers. Earlier versions of ServerGuide may not be compatible with the server.

Refer to the Software requirements section for operating system limitations.

Planning information Customer responsibilities

xSeries 336 and related options

The xSeries 336 server and related options are designated as customer setup. Customer setup instructions are shipped with system and options.

Configuration information Bay configuration

The xSeries 336 server supports either four 2.5-in Ultra320 SCSI hot-swap HDDs, or two 3.5-in Ultra320 SCSI or SATA HDDs. Models that do not have the 2.5-in bays, come with a DVD-ROM. All models are open bay models.

Models shipped with four 2.5-in Ultra320 SCSI hot-swap HDDs do not have a DVD-ROM. In order to install an operating system you will have to either use a network based install or use an external USB DVD or CD-ROM drive.

Models using the DVD-ROM are cabled directly to the IDE port.

Cabling — Standard Non-RAID configurations

xSeries 336 hot-swap models contain a DASD backplane supporting up to four hot-swap, SCA-2-compliant drive bays. The backplane is connected to the internal connector of the integrated Ultra320 SCSI controller through a 16-bit LVD SCSI cable.

Additional cabling alternatives

xSeries 336 non-hot-swap models support two simple-swap SATA HDDs directly to an SATA controller through a two-drop cable.

Rack installations

xSeries 336 1 U rack-drawer models are designed to be installed in a 19-inch rack cabinet designed for 711.1 mm (28 in) deep devices, such as the NetBAY42U ER and NetBAY42U SR. Installation into some of the older Netfinity  racks (9306900, 9306910, 9306200) will require a rack extension kit for proper cable bend radius and cooling.

If an xSeries 336 server is mounted in a non-IBM rack, the rack must satisfy the following specifications:

• The rack must meet EIA  -310-D standards for mounting flanges and hole locations.

• The front to rear distance of the mounting flanges must be between 457.2 and 762 mm (24 and 30 in).

• The thickness of the mounting flanges must be between 1.9 and 3.3 mm (0.08 and 0.13 in).

• The mounting flanges must have either 7.1-mm (0.28-in) diameter holes or 9.6-mm (0.38-in) square holes on the standard EIA hole spacing.

• The rack must have a minimum depth of 50 mm (1.97 in) between the front mounting flange and inside of the front door for appropriate cooling.

• The rack must have a minimum depth of 166 mm (6.53 in) between the rear mounting flange and inside of the rear door to install the server and provide cable management space.

• The minimum side-to-side clearance in the rack between the front and rear mounting flanges must be of 467 mm (18.2 in) to accommodate the width of the server and the slide mounting brackets.

• The minimum side-to-side clearance in the rack between each door and the mounting flanges must be 484 mm (19.1 in) to accommodate the slide mounting brackets.

• The rack must include perforated front and rear doors and must not prevent the flow of cool air into or out of the rack.

• The weight-handling capacity of the rack must be able to support the maximum rack configuration, including all servers, external cables, power distribution units, and so on.

• The rack must provide proper stabilization so that the rack does not become unstable when servers are pulled out for service.

Processor options

The xSeries 336 server is a Intel Xeon processor system that supports internal processing speeds of up to 3.6 GHz and processing operations to memory and the PCI bus at 133 MHz. It contains an integrated, full-speed 1 MB ECC L2 cache. This system supports SMP applications through

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installation in the second processor slot of xSeries 336 models with like processors.

Supported processor options

The following processor options are supported:

• xSeries 2.8 GHz 800 MHz 1MB L2 Cache Upgrade with Xeon Processor and EM64T (13N0668)

• xSeries 3.0 GHz 800 MHz 1MB L2 Cache Upgrade with Xeon Processor and EM64T (13N0669)

• xSeries 3.2 GHz 800 MHz 1MB L2 Cache Upgrade with Xeon Processor and EM64T (13N0663)

• xSeries 3.4 GHz 800 MHz 1MB L2 Cache Upgrade with Xeon Processor and EM64T (13N0664)

• xSeries 3.6 GHz 800 MHz 1MB L2 Cache Upgrade with Xeon Processor and EM64T (13N0665)

Supported memory options

The following memory options are supported:

• 512 MB PC2-3200 (2x256MB) ECC DDR2 Non-Chipkill _ SDRAM RDIMM (73P3523)

• 1 GB PC2-3200 (2x512MB) ECC DDR2 Non-Chipkill SDRAM RDIMM (73P3522)

• 1 GB PC2-3200 (2x512MB) ECC DDR2 SDRAM RDIMM (73P2865)

• 2 GB PC2-3200 ECC double date rate (DDR2) SDRAM RDIMM (73P2866)

Power considerations

The xSeries 336 sever includes a standard 585-watt power supply. This power supply is capable of providing sufficient power to run the server fully configured with supported devices.

Cable orders: The dual 10/100/1000 Mbps, full-duplex, Ethernet PCI controllers, standard with the xSeries 336 server, are connected directly to independent RJ-45 connectors. The RJ-45 connectors provides a 10/100/1000 Base-T interface (either at half- or full-duplex) for connecting twisted-pair cable to the Ethernet network.

Cabling is not included with the server. To connect the Ethernet controller to a repeater or switch, use an unshielded twisted pair (UTP) cable with RJ-45 connectors at both ends. For 100 Mbps, or higher, Category 5e, or better, cabling must be used.

There are no additional cabling requirements, other than for system power, keyboard, mouse, and monitor connections.

Installability: The xSeries 336 server requires about 20 minutes for installation. Installation includes unpacking, setting up, and powering on the system. Additional time is required to install an operating system, additional adapters, or features.

Packaging: One box

• System unit carton: System unit

• Country kit carton

−

Power cord

−

xSeries 336 Installation Guide

−

Rack Installation Guide

−

ServeRAID  Support Package

−

Velcro/cable tie package

−

CD-ROM packages

¹²

−

Cable Management Arm

12

Documentation, ServerGuide, IBM Director, Broadcom

The xSeries 336 server is shipped in a single package.

The country kit carton is contained inside the top portion of the system unit carton.

Processor upgrade options

• Intel Xeon processor

• Safety instructions/warranty

Security, auditability, and control Security and auditability features include:

• Power-on and privileged-access password functions provide controls of who has access to the data and server setup program on the server.

• A set unattended boot mode allows the system keyboard to be locked to all entries except the password and at the same time allows other computers on the network to access the system disk drive.

• A selectable boot sequence can be used to prevent unauthorized installation of software or removal of data from the diskette drive.

These servers are intended to be installed and secured in a rack. It is a customer′s responsibility to ensure that the server and rack installation are secure to prevent sensitive data from being removed.

The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.

Terms and conditions

This product is available for purchase under the terms of the IBM Customer Agreement (ICA).

Each IBM machine is manufactured from parts that may be new or used. In some cases, a machine may not be new and may have been previously installed.

Regardless, IBM′s appropriate warranty terms apply.

IBM Global Financing: Yes

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM.

In the United States, call 800-IBM-SERV (426-7378), or write to

Warranty Information P.O. Box 12195

Research Triangle Park, NC 27709 Attn: Dept JDJA/B203

Warranty period

• System hardware — Three years

• Optional features — One year

Optional IBM features initially installed in an IBM system carry the same warranty period as the system. If installed after the initial system installation, they carry the balance of the system warranty or the optional feature warranty, whichever is greater.

Warranty service: If required, IBM provides repair or exchange service depending on the type of warranty service specified below for the machine. An IBM technician will attempt to resolve your problem over the

-7- 104-283

telephone. You must follow IBM′s problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations.

Additional charges may apply outside IBM ′ s normal service area. Contact your local IBM representative or your reseller for country- and location-specific information.

Customer Replaceable Unit (CRU) (keyboard, mouse, speaker, memory, hard disk drive and other easily replaceable parts) Service and On-site for other selected parts.

CRU service: IBM will ship CRU parts to you for your replacement. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM′s instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.

On-site service: IBM On-site Repair (IOR), 9 hours per day, Monday through Friday excluding holidays, next-business-day response. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

On-site service is not available in all countries, and some countries have kilometer or mileage limitations from an IBM service center. In those locations where on-site service is not available, the normal in-county service delivery is used.

Call IBM at 800-IBM-SERV (426-7378), to assist with problem isolation for hardware to determine if warranty service is required. Telephone support may be subject to additional charges, even during the limited warranty period.

International Warranty Service (IWS): IWS is available during the warranty period to customers who travel or relocate to countries where their computer is sold and serviced by IBM or IBM resellers authorized to perform warranty service. Eligible IBM computers are identified by their four-digit machine type.

You can obtain IWS through the method of service, such as CRU, depot, carry-in, or on-site, provided in the servicing country. Service methods and procedures vary by country, and some service or parts may not be available in all countries. Service centers in certain countries may not be able to service all models of a particular machine type. In addition, some countries may have fees and restrictions that apply at the time of service.

To determine the eligibility of your computer and to view a list of countries where service is available, visit

http://www-3.ibm.com/pc/support/site.wss/

warranty/warranty.vm

For more information on IWS, refer to Services Announcement 601-034, dated September 25, 2001.

Licensing: Programs included with this product are licensed under the terms and conditions of the License Agreements that are shipped with the system.

Maintenance services — ServiceElect and ServiceSuite 

ServiceElect and ServiceSuite provide hardware warranty service upgrades, maintenance, and selected annuity support services in one agreement.

Warranty service upgrade: During the warranty period, warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response time objectives and are not guaranteed.

An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM ′ s problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable, parts that are considered CRUs will be provided as part of the machine ′ s standard warranty CRU Service.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

The following Warranty Service Upgrade options are available:

• IBM On-site Repair (IOR), 9 hours per day, Monday through Friday excluding holidays, 4-hour average response

• IOR, 24 hours per day, 7 days a week, 4-hour average response

• IOR, 24 hours per day, 7 days a week, 2-hour average response

Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the machine. An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM′s problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.

CRU service: If your problem can be resolved with a CRU (keyboard, mouse, speaker, memory, HDD, and other easily replaceable parts), IBM will ship these parts to you for replacement by you. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM′s instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.

On-site service: IOR. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

The following On-site Service options are available:

• IOR, 9 hours per day, Monday through Friday excluding holidays, next-business-day response

104-283 -8-

• IOR, 9 hours per day, Monday through Friday excluding holidays, 4-hour average response

• IOR, 24 hours per day, 7 days a week, 4-hour average response

• IOR, 24 hours per day, 7 days a week, 2-hour average response

Maintenance service (ICA)

Maintenance services are available for ICA legacy contracts. The preferred go-to-market offerings are ServiceElect. However, ICA legacy contracts will still be available for current customers until they are withdrawn.

Alternative service (warranty service upgrades): During the warranty period, warranty service upgrade provides an enhanced level of On-site Service for an additional charge. A warranty service upgrade must be purchased during the warranty period and is for a fixed term (duration). It is not refundable or transferable and may not be prorated. If required, IBM will provide the warranty service upgrade enhanced level of On-site Service acquired by the customer. Service levels are response time objectives and are not guaranteed.

An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM′s problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. If applicable, parts that are considered CRUs will be provided as part of the machine′s standard warranty CRU Service.

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

The following Warranty Service Upgrade option is available.

• IOR, 24 hours per day, 7 days a week, 4-hour average response

Maintenance service: If required, IBM provides repair or exchange service depending on the type of maintenance service specified below for the machine. An IBM technician will attempt to resolve your problem over the telephone. You must follow IBM′s problem determination and resolution procedures. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.

CRU service: If your problem can be resolved with a CRU (keyboard, mouse, speaker, memory, HDD, and other easily replaceable parts), IBM will ship these parts to you for replacement by you. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM′s instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.

On-site service: IOR. IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

The following On-site Service options are available:

• IOR, 9 hours per day, Monday through Friday excluding holidays, next-business-day response

• IOR, 24 hours per day, 7 days a week, 4-hour average response

Non-IBM parts support

Warranty service: IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their customers, and normal warranty service procedures for the IBM machine apply.

Warranty service upgrades and maintenance services:

Under certain conditions, IBM Integrated Technology Services repairs selected non-IBM parts at no additional charge for machines that are covered under a warranty service upgrade or maintenance services.

IBM Service provides hardware problem determination on non-IBM parts (adapter cards, PCMCIA cards, disk drives, memory, and so forth) installed within IBM systems covered under warranty service upgrade or maintenance services and provides the labor to replace the failing parts at no additional charge. If IBM has Technical Service Agreements with the manufacturers of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing parts at no additional charge. For all other non-IBM parts, customers are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or maintenance services.

IBM hourly service rate classification: One ServicePac  offerings

Warranty and maintenance options: The announced products may be eligible for ServicePacs for Warranty and Maintenance Options, convenient prepackaged offerings for warranty service upgrades and maintenance services.

Installation services: The announced products may be eligible for ServicePacs for Installation Services, convenient prepackaged offerings for installation services. Refer to the Prices section for information on the availability of ServicePac offerings.

For additional ServicePac information, visit

http://www-1.ibm.com/services/its/us/servicepac.html

Field-installable features: Yes Model conversions: No

Machine installation: Customer setup. Customers are responsible for installation according to the instructions IBM provides with the machine.

Graduated charges: No. This product does not contain licensed internal code or licensed machine code.

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