Tender no.: CDN/01/2014 Date of Issue: 18-Mar-14 Date of Pre-Bid Conference: 21-Mar-14
Query By RFP Document Reference(s) (Section & Page Number(s))
Content of RFP requiring Clarification(s)
Clarification Sought Response
1 Page 3. Definitions Defination of bidder Request to omit -" however, the latter may submit the bid only on behalf of OEM."
Clause stands as is
2 Page 18, 19 and 20 Pre qualificaiton and Technical criteria
Request to replace " Bidder" with "Bidder/OEM" Clause stands as is
3 Page 19 Peak load handling capability
/ Supporting
Request to replace " and" with "or" Clause stands as is 4 Section 2.7.5 Page 22 Performance Guarantee Value of Bank Gaurantee- Refer query 8 Refer response to query 8 5 Section 2.8.1 Page 23 Scope of Work Point 1 1. Request to share the url detials. 2. Request
replacing " The CDN service provider shall achieve operational readiness fifteen days prior to the election results day." with " The CDN service provider shall achieve operational readiness fifteen days post signing the contract."
1. Refer Appendix V for the URLs.
2. Clause stands as is
6 Sections 2.8.1 Page
24 point 2
ECI reserves the right to add or delete URLs from where the CDN service provider has to fetch data.
Request confirmaiton on maximum number of urls which can be added.
Maximum two (2) URLs in the DCs and its respective DRs
7 Section 2.8.2 Page
24-27
Technical Scope of Work Request to confirm total traffic to be served. This is requred for commercial purpouses as well and to establish TCO of the project.
Indefinite
Jaydeep Nargund Akamai Technologies
ECI - RFP for Selection of Content Delivery Network Service Provider
Pre Bid Queries received from Vendors
Sl.No.
8 Section 2.11 Page 27 Payment Schedule Request the terms as - "50% adavance, 25% post successful POC and 25% by 31st May 2014
Clause stands as is 9 Section 2.18 Page 28 Acceptance Criteria For "The successful bidder shall demonstrate
(before the Election Event) their CDN services capability as follows:" request to add " provided the contract is signed minimum 15 days prioir to expected POC date and all dependencies are met by atke holders as metined on page 11"
The successful bidder will be informed well in advance for demo.The successful bidder may either simulate the load or use existing live CDN traffic of their clients to prove their capability.A seven days window will be provided to
demonstrate the same
10 Section 2.18 Page 28 Acceptance Criteria For "In case the said bidder is not able to do so then 3 more days" request to add " unless the delay is due to any other stake holders as mentioned on page 11"
Clause stands as is
11 Form 6, Page 42 Project Citiation Request to let the bidder have the option of keeping the " name of project and client" as " anonynomus" in case the said client is under NDA.
Bidder may mention as "Under NDA" if the client cannot be mentioned. 12 Form 1 , Page 46 Covering Letter Reques to share total traffic to be served in
order to arrive at total project cost.
Refer response to query 7 13 Annexure 4 Terms and Conditions Request more time to revert for quesries for
NDA,MSA and SLA documents.
Queries received from Bidders as per schedule (mentioned in Section 1 of the RFP) only shall be acknowledged
Jaydeep Nargund Akamai Technologies
14 Section 2.6.2 page 19 Technical Qualification Criteria
Peak load handling capability
Supporting – Project citation and self certified letter by the authorized signatory
Clarification
- What all details are required in the project citation ?
- If we have Non Disclosure agreements with customers, can we give anonymous citations ? E.g. For a large sporting event
- Are both citations and self certified letter required or should this be ‘OR’ given that we may have non disclosure agreements with
Refer response to query 11
Other points: Clause stands as is
15 Section 2.8 page 23
point #1
Scope of Work Operational Readiness
- 15 days prior readiness to the election results day means that the readiness should be by 01-May-2014.
Request to ammend this to 15 days prior to go live subject to award of the contract by
11-April-Clause stands as is
16 Section 2.8 page 23
point #2
Scope of Work The content delivered through the CDN services shall not degrade the performance of the origin website in any manner, even as the number of hits on the website increases exponentially.
Clarification
– How is the performance of the origin website measured today and how will it be measured during the election counting days ?
- What is considered as an acceptable performance of the origin website ? - Is there any condition on the acceptable performance of the website as delivered through the CDN ?
The query is not relevant Jaydeep
Nargund Akamai Technologies
17 Section 2.8 page 23 point #3
Scope of Work At least 99.5% of end user requests should be delivered without disconnections (reason for disconnection not attributable to end user)
Clarification
- How does ECI plan to measure this during the election counting days ?
Bidder's reporting tool to provide said
data.Complaints from India during the contract period to be suitably responded by the succesful bidder
18 Section 2.8 page 23
point #6
Scope of Work The CDN Service shall support all types of mobile devices and handle traffic appropriately.
Clarification
- Does ECI website have a different version of the site for desktop, laptop and mobile devices ?
- Is there a different version of the site for
ECI website is mobile friendly
19 Section 2.8.1 page 24
point #4
Functional Requirements Specification
The CDN Service Provider shall provide CDN services during the Election results
dissemination process.
Clarification
- What is the exact duration that ECI wants to utilize the CDN services ? Will ECI stop using CDN services post national elections results announcement till the assembly elections results ?
Refer "Contract Period" in the Fact Sheet
20 Section 2.8.1 page 24
point #10
Functional Requirements Specification
Provide access to on-demand raw logs and/or aggregated reports to analyze traffic data. Analytic reports, geographic information etc. shall also be available on demand.
Clarification
- The access to raw logs, aggregtated reports should be made available for how many days post the event ?
Refer "Contract Period" in the Fact Sheet Jaydeep
Nargund Akamai Technologies
1
Page 23
Point 3 -At least 99.5% of end user requests should be delivered without
disconnections
How will ECI measure this ? Bidder's reporting tool to provide said
data.Complaints from India during the contract period to be suitably responded by the succesful bidder 2
Page 25
The CDN services shall request the origin servers for a URL page update only once during the (Time-to-Live) TTL period, ensuring that such requests are optimized to get only minimal updates and not the full page load.
As the CDN is a distributed platform, individual cache engines are expected to make request to origin seperately.
Clause stands as is. The design shall be in such a way as to ensure only one request from the CDN provider during a TTL period.
3
Page 27
Successful bidder shall ensure that CDN services are available-100% .
How will ECI measure CDN services are 100 % Bidder's reporting tool to provide said
data.Complaints from India during the contract period to be suitably responded by the succesful bidder 4
Page
28-Acceptance Criteria ECI should ensure that they can generate required hits for Demo .
Clause stands as is Nihit Tandon
Tata Communicat
5
Page
25-1.) Under Security- Clause -B Proposed Service Shall provide firewall protection 2.) D:- DNS protection 3.) Page 25- Point A- Service must be capable of
deflecting HTTP/HTTPS attacks
Web Application protection can be offered by deploying On premise box . Request ECI to allow the service provider to deploy box for comprehensive solution.
2.) Pls clarify what kind of DNS protection is ECI looking for ?
3.) Would end users access both HTTP and HTTPS related traffic?
1) No boxes shall be allowed into the NIC /ECI premises.
2) All DNS attacks including, but not limited to, re-direction of traffic to the server of choice, capture of inbound email etc. are possible threats that needs to be addressed 3) It May be HTTP and HTTPS 6 Page-19
Min 5 continents Since we are already specifying the Global Presence , we request to remove this clause.
Clause stands as is Nihit Tandon
Tata Communicat
