FASHION
Fashion Industry- Levels of
Merchandising
• Retail Organization Merchandising
• Buying Agency Merchandising
What is Merchandising?
IN RETAIL
ORGANISATION-
Merchandising is a specialized management
function within the fashion industry. It is the
business that moves the world fashion from
designers showroom to retail sales floor and into
the hands of consumers.
It is the internal planning that takes place within a
Marketing Vs Merchandising
Marketing function
Marketing function
Focuses on broadly defining a company’s market and characteristics. It pinpoints new opportunities for growth through self analysis and market research and promotes company’s image and products.
Merchandising function
Merchandising function
is more specific concerning itself with the development, execution and delivery of the product line with its close ties with the market it serves. Merchandising is not only able to adjust to market variations rapidly but is capable of actually anticipating and helping to create market
Merchandiser
Merchandiser is a person who get converted
inspiration into design , use technology to
conceptualize and address the planning ,
production, promotion and distribution of
products in the fashion industry to meet the
consumer needs and demands
Merchandising - involves 6 rights
• Right Merchandise
• At Right Price
• At Right Time
• At Right Place
• In Right Quantity
• With Right Promotion
Right Merchandise
Retailers must fill their shelves with the merchandise that customer wants.
Right Place
The location of the merchandise is of prime importance since it decides the accessibility.
Right Quantity
A profitable balance between volume of sales and amount of inventory is the desired goal.
Right Price
Merchandiser must arrive at a price that is high enough to give the store profit and yet low enough to meet the competition and
customers expectations.
Right Promotion
Right balance between the investment and the appeal created for the customers
THE CARDINAL SIN OF
FASHION MERCHANDISING IS
TO BE OUT OF TREND
MAIN PRINCIPLES AND DYNAMICS
OF FASHION
The constant in fashion is change
Changes in fashion are gradual and
evolutionary rather than revolutionary.
Fashion is cyclical
Customers make fashion
Acceptance level of fashion vary
Fashion depends on place and reflects
lifestyle
INTERPRETING
INTERPRETING
CONSUMER DEMAND
CONSUMER DEMAND
TARGET MARKET
BUYING MOTIVATIONS
Identifying Target Market
Behavioral Psychographic
Demographic
Market
Demographic Segmentation
Mainly grouped on the basis
of:-• Population
• Age
• Income
• Sex
• Occupation
• Education
Geographic Segmentation
Mainly grouped on the basis
of:-• Cities
• States
• Regions
Psychographic Segmentation
Grouped on the basis of the
lifestyle-– Social activities
– Interests
– leisure pursuits
– needs and wants
People having similar lifestyles can make
up a target market group.
Behavioral Segmentation
Grouped on the basis of opinion on
specific products or
services-• Rating of usage of products & services.
DETERMINIG WHY CUSTOMERS
BUY
BUYING MOTIVATIONS
RATIONAL MOTIVATIONS EMOTIONAL MOTIVATIONS
•Durability •Dependability •Comfort •Economy of Operation •Price •Imitation •Emulation •Prestige •Pride of Appearance •Distinctiveness
FASHION PURCHASES
Silhouette- Degree to which an item is considered
moderate or extreme in form in relation to the currently popular shape or form of such products.
Decoration or trim- Presence or absence of all types of ornamentation
Material/Fabric-Quality of fabric
Surface interest- Texture, Hand feel
SPECIFIC SELECTION FACTORS
Size- Preciseness of Fit
Sensory factors- Touch, Taste, Smell, etc. Ease and cost of care
Brand- Identity of manufacturer or distributor of an item Utility- Extent of usefulness and service
Appropriateness-Degree of suitability and acceptability Price- Value placed by individual customer
FASHION RETAIL
ORGANISATIONS
Organizational Structure &
Responsibility
Organizational structure includes the clear
understanding of the authority and
responsibility for each job to be done.
Organizational system differs with the difference
in type of merchandise, size of retail firm, and
Various Fashion Retail Businesses
Three basic
Formats-• The Small Single- Unit Store
• The Departmentalized Store
• The Chain Store
Major Divisions & Responsibilities
• Merchandising division- buying, merchandise planning and control, selling, fashion coordination
• Sales and promotion division- advertising, visual
merchandising, special events, publicity and public relations • Finance and control division- credit, account payable, and
inventory control.
• Operational division- maintenance of facilities, stores and merchandise protection, personnel, customer service and receiving and marking of merchandise.
o Personnel and Branch Store Division may function separately if the store operations are very large.
Stock holders Board of Directors
President
Vice President and General Manager
Merchandising division GMM Sales Promotion Division Sales Promotion Manager Finance and Control Division Treasurer & Controller Operating Division Store Superintendent Personnel Division
Personnel Director Branch storesExecutive in charge of branches
STAFF
Legal counsel research department STAFFOther advisory services
-BUYING OFFICES -COMPARISON BUREAU -DIVISIONAL MANAGERS -department managers -assistant buyers -sales people -FASHION COORDINATORS -HOME PLANNING BUREAU -ADVERTISING DEPARTMENT -artists -copywriters -direct mail -layout
-radio & television -DISPLAY DEPT. -Interior displays -sign room -ACCOUNTING OFFICE -a/c payable -cash office -general a/cing -inventory taking -insurance & taxes -payroll office -sales audit -statistical -CREDIT OFFICE -ADJUSTMENTS -ARCHITECT’S OFFICE -CUSTOMER SERVICE -sales people -service desk
-telephone & mail orders -bridal registry -DELIVERY -ELEVATORS -MAIL DIVISION -EMPLOYMENT OFFICE -interviewing -placement -termination -HOUSE ORGAN -PERSONNEL BUDGETS -PERSONNEL TESTING -RECORDS & REVIEWS -budgets & records -job analysis -Audit -credit -store planning -maintenance -receiving -transfer of merchandise -employment training -merchandising -sales planning -advertising -displays
The Merchandising Division
General Merchandise Manager (GMM)
Divisional Merchandise Manager (DMM)
Merchandise Managers (MM) Buyers Assistant Buyers Trainees Hard Line Soft Line
Qualities of a Fashion Buyer
• Dedication
• Enthusiasm
• Awareness
• Stamina
• Foresight
• Creativity
• Product Knowledge
• Decision-making skill
• Mathematical ability
• Communication skills
• Negotiation skills
• Managerial skills
Work Area of a Fashion Buyer
• Liaising with suppliers (immediate vendor)
• Liaising with internal departments
Quality Control/Tech Finance
Marketing/PR Retail Sales people
Fabric technology Design
Buying Colleagues
THE BUYER’S JOB
• Planning
• Buying
• Selling
Planning
• Based on 2 factors
-How much the store expects to sell?
-How much inventory is needed to achieve that sales goal?
• The buyer must plans stocks so that the store image is reflected in the merchandise.
• Preparation of 6 months buying plan with knowledge of fashion trends, market conditions, economic factors, other records of the past seasons.
• Flexibility is the most important factor to be kept in mind. • Includes provision for constant adjustment to actual results.
Buying
• Adequately stocking the department’s price lines and
securing the best possible mark ups on all purchases.
• Supervising the physical inventory or stock counts to
verify the accuracy of stock records.
• Establishing and maintaining effective buying
relationships with vendors.
Selling
• Communication and promotional activities.
• Determining the selling features of the
merchandise for promotion purposes and the
timing of these promotions.
What is the difference
between Buyer &
The buyer’s role in USA includes the administrative and financial input part also besides core buying responsibility.
In USA buying is often a subdivision of the merchandising
team, whereas in many companies in UK, Buying is perceived as central role and merchandising as parallel department to buying.
Job Details for both these profiles are different with
different organizations and are quite overlapping but all fashion buyers are responsible for overseeing the development of
range of products aimed at a specific type of customer and price bracket.
CENTRAL BUYING
The centralization of all buying activities from a
central headquarters with the authority and
responsibility for the selection and purchase of
merchandise limited to buyers of particular
Three Forms of Central Buying
• The central merchandise plan
• The warehouse and requisition plan
• The price agreement plan
The central merchandise plan
• Central buying assumes complete authority for
buying the assortment of goods, pricing,
warehousing and distribution to the many
stores.
• Central make their purchases and have the
merchandise delivered to the warehouse.
Buyer has an opportunity to check the goods to
be sure they have been shipped as ordered.
ADVANTAGES-• It provides a steady flow of merchandise provides for specialists in each merchandise category.
• Goods are inspected before delivery. • It allows better stock control.
DISADVANTAGES-• Adjustment to local conditions is difficult • Cooperation may be lacking
• An enthusiastic selling force may be lacking
The warehouse and requisition plan
• The central buyer arranges for the initial
assortment and has the merchandise shipped
to the individual stores. Used for staple goods.
• The store manager is provided a list of the
stock that is inventoried in the warehouse
where the central buyer will see it is properly
filled.
• The store manager has the responsibility for
ordering enough merchandise to carry the store
through the buying season.
ADVANTAGES-• Gives the store manger some responsibility in
merchandise selection.
• Reorders or fill-ins are usually filled promptly.
DISADVANTAGES-• There is little control over the composition of the
merchandise selection.
• Poor warehouse control may lead to an imbalance in
The price agreement plan
• Central buyer working with vendors and manufacturers will agree on the retail price, color, size, style and assortment of staple types of merchandise as well as the terms of shipping. • The merchandise is illustrated and described adequately in
catalog to be given to store manager.
• The central buyer is responsible for prearranging the minimum amount of goods to be purchased by the entire chain, keeping the store catalog up to date, adding new items, canceling old items.
• The store manager has complete authority for the composition of the stock and orders can be placed directly with the vendors concerned.
ADVANTAGES-• It develops a feeling of responsibility on the part
of the store manager.
• Reduces the expense of warehouse and the
necessity of keeping detailed records of each
unit.
THE DOLLAR MERCHANDISE
PLAN
THE PLANNING &
1.To satisfy the needs and wants of
customer
2.To earn profit
Planning for the profit
Major goals of planning in retail merchandising are:
1. to maintain an inventory enough meet the anticipated customer demand.
2. to time the delivery of purchase so that merchandise is available for sale for customer demand.
3. to keep purchases in line with the store’s ability to pay for them.
4. to have funds available for the purchase of new goods when needed.
Dollar merchandise plan: it is the specific budget that the buyer
uses to project both, sales goals and the amount of stock that is required to achieve the goals.
• Net sales are all of the sales that have been made minus ‘customer returns and allowances’.
• Cost of goods sold is the amount the buyer has paid for the merchandise that the store has held for that same time period.
• Gross margin is the margin of dollars between what the merchandise cost and what it was sold for.
• Expenses is the amount of money spent to run the business. It includes salaries, advertising, rent, heat and light.
Net sales – cost of goods sold = gross margin - expenses = profit 70,000 – 42,000 28,000 - 24,000 4,000 100 – 60 40 –34.3 5.7
Earning a profit
‘Net sales – cost of goods sold = gross margin’ ‘Gross margin – expenses = profit’
Use of retail figures
Majority of departments and stores operate under the accounting system known as retail method of inventory.
In this system, all transactions affecting the store’s inventory, such as sales, purchases, markdowns, transfers, and
PERIOD OF PLAN
The period plan may vary for a month to an
year. The usual planning is of six months.
– The Spring Season- Feb.- July
Procedures for Preparing the plan
The store’s accounting department supplies the buyer with a planning form several months in advance of the start of the actual buying season
On it are figures of the same department’s merchandising operations during the same season last year.
These goals are established by the store management, not by the departmental buyers
The buyers then using the planning form and his knowledge of market conditions, trends, and demand cycles, prepare figures on anticipated
The plan made by the buyer is then reviewed by his divisional merchandise manager.
The merchandise manager then consolidates all the plans
made by the buyers of the same division into a divisional plan and submits it to the general merchandise manager.
All the plans are reviewed by both, the store’s controller and the general manager or president.
when approved, departmental plans are combined into a master plan for the whole store.
Steps of dollar merchandise
planning
1.PLANNING SALES:
• The buyer makes a realistic estimate of prospective sales during the upcoming season.
• Reviews past sales figures, examine external internal factors that may effect sales, study general fashion trends that may influence the department’s sales.
• These estimated plans are then broken down into sales goals for each of the months.
2. PLANNING STOCK
To estimate the amount of stock that will be needed to support the planned monthly sales .
In order to support planned sales, a Beginning of Month (BOM) has to be estimated.
Considerations influencing the planning of BOM stocks :
There must be adequate opening assortment on hand in sufficient quantity to meet anticipated consumer demand until stock replacements for
goods sold can be secured.
The planning must be such that the desired seasonal stock turnover may be realized , markdowns minimized, and a steady flow of new,
Variations in monthly stock goals
In planning monthly stock goals stocks should be bought to a peak just prior to the time when sales are expected to
reach their peak
By peaking stocks before consumer demand reaches its crest the buyer will be able to present maximum assortments in needed styles, sizes and colors when the public is in the mood to buy.
Similarly BOM stock plans should be reduced as a selling season approaches its close or demand decreases.
Stock-sales relationships
Stores are guided by two stock-sales relationships:
1. Monthly stock sales ratio
The monthly stock-sales ratio uses the no. of months that would be required to dispose of a BOM inventory at the planned rate of sales for the month.It also directly relates stock requirements to the planned sales.
Stock-sales ratio = $ BOM stock / $ Planned Sales for month
10. Rate of stock turnover
Refers to the no. of times that an average stock of merchandise has been turned into sales in any given period .
Stock turnover = $ net sales / $ average inventory
(In general the rate of stock turnover is higher in women’s apparel than in men’s clothing or home furnishings. It is also higher in departments featuring lower price ranges than in those featuring higher price ranges. )
What is Average Inventory
How to calculate average inventory for
February to July Season,
BOM stocks of February till July + EOM
Stock of July / 7 =Average Inventory
3. PLANNING MARKDOWNS
Markdowns are usually planned as a percentage of each season’s planned sales.
They may then be allotted to individual months, according to the buyer’s estimates of when and to what extent the monthly
markdowns are going to be needed to sell the goods.
The chief factors to be considered in establishing seasonal markdown goals are:
the past experience of the store or department comparative figures of similar stores
4. PLANNING PURCHASES
Planned purchases means the amount of money buyer can spend on merchandise during a given period without
exceeding the value of the inventory planned to be on hand at the end of that period.
In most of the large stores ,purchases are planned on monthly basis.
The planned purchase includes Planned EOM stock
+ planned sales
+ planned markdowns = total needs for the month .
SUPPLEMENTAL ELEMENTS RELATING
TO DOLLAR MERCHANDISING
PLANNING
Many retail stores , particularly large departmentalized stores , expand budgeting procedures beyond the four basic elements .
Important elements are as follows: •initial markup
•gross margins
•cash discounts earned as percentages of purchase on sales
Markup:
Markup is the difference between the cost price and the retail price of the merchandise.
Retail markup % = $ retail - $ cost / $ retail
The dollar difference between the delivered cost of the merchandise and the retail price placed on it when it is first brought into stock is called initial markup. Retail stores plan initial markup percentages to ensure that the income derived from sales will be adequate to cover : • all expenses incurred in the operation of the business
• anticipated reductions in the retail value of the inventory , such as mark downs , stock shortages, and employee discounts
• a reasonable margin of profit for the store
The planned markup should be aimed at achieving the goal figure indicated on the dollar merchandise plan; no less or no higher.
Gross margin:
Gross margin represents the amount of money left from sales income after deducting the total cost of
merchandise sold during that given period. It also indicates the amount of money available to pay all operating
expenses and taxes with a reasonable profit left over. GROSS MARGIN = NET SALES - NET COST OF
MERCHANDISE SOLD
Cash discounts:
Cash discounts are the percentages or premiums allowed by manufacturers off their invoices if payment of the
invoice is made within a certain specific period of time.
Such discounts are allowed to encourage to the prompt payments of the invoices. It is an additional income for a store . Cash discounts increase gross margin, because they reduce the actual cost of merchandise purchases.
Terms of sale:
The combination of allowable discounts on purchases and the time allowed for taking such discounts is referred to as terms of sales.
Stock shortages:
Stock shortages or overages represent the dollar difference between the book inventory ( the value of inventory on
hand as indicated by the stores accounting records) and the physical inventory ( the value determined by taking a physical count ).
When the book inventory is greater than the physical inventory there is said to be stock shortage.
What is Buying cycle?
The key events and process in which the
fashion buyer is involved in order to buy a
garment range.
Fashion Industry traditionally splits the year into two
main seasons,
Spring/Summer- February- July
Autumn/Winter- August – January
The competitive and constantly changing fashion
business requires a more frequent introduction to
merchandise, resulting in most stores introducing new
ranges many times in between these two main
seasons. The occurrence and the names of sub
seasons vary from company to company.
6 Weeks Mid Nov-Beg Jan
Winter 2 /Christmas
3 Weeks Mid Oct-Mid Nov
Winter Festive/Holiday
6 Weeks Beg Oct -Mid Nov
Winter 1
8 Weeks Beg Aug -End Sept
Autumn
6 Weeks Mid July to End Aug
Autumn Transition
2 Weeks Mid July to Beg Aug
Summer Sale
8 Weeks Mid May to Mid July
Summer 2
6 Weeks Mid Apr-End May
Summer 1
2 Weeks Beg Apr- Mid Apr
Spring promo
8 Weeks Beg Feb - End Mar
Spring
6 Weeks Mid Jan-End Feb
Spring Transition
Approximate Durations (with overlaps) Seasons
• PHASES- Various ranges introduced within
the season.
• TRANSITIONALS- Ranges which bridge the
gap between one season and the next
The Buying Cycle
Review of current Season’s sales
Budget Planning
Comparative Shopping
Directional Shopping
Range planning
Garment samples sourcing for range
Pre Selection of garment samples
Price negotiation with suppliers
Final Range Selection
Placing orders for ranges
Pre production sampling & approvals
Bulk garment manufacturing
Delivery of products to the retailer
Comparative
Shopping- Often referred as
comp. shop
Undertaken at the beginning of each season and
continues with once a month visit
Byers & Designers are involved
Starts with the looking at current merchandise in the
stores of competitors which sell comparable ranges
Report will be produced with few sketches & information
grid
Directional
Shopping- Term used for trips to gain inspiration for design concepts Trips depend upon the buyer’s product range & travel budget Buyer may visit designer RTW ranges to mass market ranges Makes note on key shapes, details, colors and fabric for ref.
Buyers usually have budget to buy samples which are referred as
Pre selection
• Time after the Range planning stage at the Buyers’ end can be in form of the Line review/Range review meeting.
• Garments samples featuring on the Range plan are presented. Participants are the Design, Marketing, Merchandising and QC teams.
• Range is reviewed vis a vis:
– Styling, Colors , Price and Delivery
– Sourcing strategy regarding product and Supplier base.
Period after Line/ Range review
• Finalization of the Styles , suppliers, prices for the Final Range.
• Involves:
• Informing suppliers regarding the styles which have been included in the final Range.
• Change in styles if any.
• Price re-negotiations
Final Order Placement
After the Final Range Selection meeting, orders
are placed with the suppliers in form of sending
Purchase orders /Purchase sheets for each
individual items selected to be on the range.
These may be generated by the Merchandising
department or by a separate Purchase
Critical path/Time and Action Calendar for
the buyer
The key activities and the timelines associated with them, for processes like product development and production of any item forms the critical path or the Time and Action
calendar.
By virtue of the T&A the various activities involved in the Product development/Production processes and the responsible party is fixed
Critical paths for product development, production & delivery (Time & Action Calendar)
Due in warehouse Ex factory Bulk production Pre production sample approval Bulk fabric &
trim approval Size set approval Fitting Sample approval Trim approval Lab dip/strike off approval Supplier & Country of Origin Style Description Style no.
MANAGING MERCHANDISE
ASSORTMENT
MERCHANDISE
ASSORTMENT
•It refers to a collection of varied types of related merchandise that are intended for the same general use.
• A merchandise assortment is usually grouped together in one selling area of the store.
• Assortment plan is a compressive and detailed listing of all the merchandise that will carry in stock during a given period,
classified by size, type, and price line.
•A balance assortment is in which types, quantities, and price lines of merchandise in inventory closely match the demand of your target customers.
DEVELOPING TAILOR MADE
CLASSIFICATION SYSTEM
To evaluate the classification system according to the
department buyer and customer needs we discuss
below
• the
purpose
of classification,
• explanation for the
setup classifications
where there is
PURPOSE OF CLASSIFICATION
CLASSIFICATION is :
An assortment of units or items of merchandise which are all reasonably substitutable for each other REGARDLESS of
who made the item, the material which it is made, or the part of the store in which it offered for sale.
REASONS FOR SUBDIVIDING MERCHANDISE INTO CLASSIFICATION
– To precisely define the NATURE and extent of customer demand so that merchandise is readily available to satisfy that demand.
– It provides with a means of better PLANNING and
ESTABLISHING CLASSIFICATIONS AND
SUB-CLASSIFICATIONS
• Begin the process of setting one up by listing every item at every price line that is currently in stock and also those which were in stock during the
preceding 12 months.
• Next sort out the listed items by classification or end use.
• After one has established broad classifications on the basis of END USE
• For merchandise planning and control purposes, each classification and sub classification is assigned a permanent identification code, usually a number.
The code of classification consists of a fixed range of consecutive numbers. each sub classification is assigned a specific range of numbers within the wider range assigned to the broad classification.
• All price lines within departments price range are represented in the assortment plan
The best selling price lines are appropriately represented with the widest variety of types, colours, materials and sizes.
“DOES THE SYSTEM REFLECT
THE WAY IN WHICH THE
CUSTOMERS BUY
MERCHANDISE?”
TAILORING THE
CLASSIFICATION SYSTEM
• If majority of your Customers ask for merchandise by COLOUR , FABRIC,
and SIZE you can put the store brand merchandise together with that of a number of different DESIGNERS within the same SUB CLASSIFICTAIONS. • IF
– EXAMPLE: if customers look for blue wool pants in size 10,then you
make classification of all pants together and under it sub classification of all wool pants.
– CONCLUSION: DNKY, CK etc would be in the same sub classification. • HOWEVER
– EXAMPLE: If customers look for Calvin Klein pants in size 10.
– CONCLUSION: All CK pants would be in one SUB classification. And DKNY pants into another ,and all other pants into another.
APPAREL
SOURCING
Suppliers of Fashion Goods
Suppliers of Fashion Goods
Suppliers from Domestic Market Suppliers from Foreign Markets
Local Manufacturers Importer wholesaler
Exporter Foreign selling agents Resident buying Office
Import trade fairs
Buying trips abroad to market & Manufacturers
Foreign Buying Office Foreign trade fairs
Advantages of Domestic
Manufacturers
• Delivery
• Proven specification
• Availability of merchandise in selected quantities
• Availability of reorder
• Very close control on the merchandise planning
and production
BUYING FOREIGN
MERCHANDISE
Objectives Of Foreign Buying
Prestige- image store & Uniqueness
Better quality Lower cost
Foreign Buying Problems
Variation of quality standards Deliveries and reorders
Size discrepancy Monetary problems
Time involved Other conditions
Other Problems
• Language Barriers
• Unethical practices (e.g. Child Labor)
• Political unrest
Methods Of Buying Foreign Merchandise
Domestic importers Resident buying office Foreign selling agents Import trade fairs
Domestic sources
Liaison Offices
Foreign buying offices
Foreign sources
Domestic Importers/Wholesalers
• Stockers of foreign merchandise
• Prove to be more useful for smaller stores
• Goods can be bought closer to the time of need
• Risk involved lies with the importer
• Costs higher than direct buying
• Offers less exclusivity
• No concessions are offered
• RBO situated in the same place where the retailers are. • RBO has many retailers as their members.
• RBO also offers trend inputs in forms of periodicals and catalogues to the members.
• Goods are sourced keeping the member stores and their target customers in mind.
• The orders can be large or small as they can absorb
• Group purchasing plan is also offered which lowers the cost for the participants.
• Commitments must be made far in advance of the selling season
• Risk & problems of off shore sourcing are managed by RBO.
Foreign selling agents
• They are a group of foreign manufacturers who may or may not carry stock in the importing country.
• They make periodic trips abroad to be up to date with the foreign market developments.
• Buyer can actually see the merchandise with the styling and uniqueness.
Import Trade Fairs
• Fairs organized in the importing countries with the goods from the exporting countries
• Some trade fairs feature the fashion merchandise of only one country, such as Italian Donna Moda.
• Although there is an advantage in being able to view so
many lines in one place, because of space limitations ,most manufacturers can only show a small portion of what they can manufacture.
LIAISON OFFICE
• Store owned foreign buying offices
• Located in major fashion centers & in exporting bases of the world
• Advise buyers about new trends
• Accompany buyers on their market visits acting as interpreters and planning market itineraries
• Because of their broad & strong base in the local market they get the best resources according to the need of the buyer
Foreign Buying Offices
• Generally located in a major city of the foreign buying area and facilitates indirect exporting
• They are independent buying agencies and are also known as Foreign Commissionaires
• They work for many buyers/retailers
• They often organize buyer manufacturer meet in their offices and also take the buyers to visit manufacturer's’ facilities.
• They must have very strong vendor base with them.
• They do not make purchases for the client unless authorized to do so
• The client pays them fee usually a percentage of the first cost • They then follow up to make sure the delivery is made on time