CABIN CREW MANUAL
GENERAL
TABLE OF CONTENTS
0. GENERAL 0.1. RECORD OF REVISIONS ...2 0.2. DISTRIBUTION LIST...4 0.3. EFFECTIVE PAGES ...5 0.4. ABBREVIATIONS ...6CABIN CREW MANUAL
GENERAL
CABIN CREW MANUAL
GENERAL
0.1. RECORD OF REVISIONS
Each and every revision has to be completed by a competent person at the date of issue, showing the date of revision and signature.
Inserted By Rev.
No. Effective Date Inserted Date
Name Signature
RETAIN THIS SHEET UNTIL REPLACED WITH NEW ISSUE 77, Nicolae Caranfil St, Bucharest
office@medallionair.ro 0212321102
CABIN CREW MANUAL
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0.2. DISTRIBUTION LIST
DOC
NO. LOCATION OF DISTRIBUTION DATE REMARK
Org 1 RCAA
Org 2 Accountable Manager Copy 1 Quality Assurance Manager Copy 2 Flight Safety Officer
Copy 3 Flight Operations Director Copy 4 Training Manager
Copy 5 Chief Pilot (MD 80) Copy 6 Cabin Crew Manager Copy 7-40 Cabin Crew
Copy 41 YR-HBB
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0
.3. EFFECTIVE PAGES
Chapter 0 General All Pages (16) Edition 2 May 2010
Chapter 1 Operator Regulations All Pages (44) Edition 2 May 2010
Chapter 2 Standard Operating Procedures All Pages (76) Edition 2 May 2010
Chapter 3 Emergency Procedures All Pages (14) Edition 2 May 2010
Chapter 4 First Aid All Pages (100) Edition 2 May 2010
Chapter 5 Aircraft Type MD 83 All Pages (72) Edition 2 May 2010
Chapter 6 Medical All Pages (46) Edition 2 May 2010 Chapter 7 Check Lists All Pages (32) Edition 2 May 2010
CABIN CREW MANUAL
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0.4. ABBREVIATIONS
A/C Aircraft BARO Barometric AC Alternating Current BAT Battery ACAS Airborne Collision Avoidance System B/C Business Class
ADREP Accident/Incident Reporting System BFE Buyer Furnished Equipment ABP Able Body Person BITE Built In Test Equipment AEA Association of European Airlines BLND Blind Passenger
AFM Airplane Flight Manual BRG Bearing AFS Automatic Flight System BRT Bright AFT Rear of aircraft, rear side BRK Brake
AGM Administrate and Guidance Material BRNAV Basic Area Navigation AIRS Aircrew Incident reporting System
AIS Aeronautical Information System C Celsius, Centigrade ALT Altitude CAA Civil Aviation Authority AMC Acceptable Means of Compliance CAPT Captain
AMM Airplane Maintenance Manual CAT Clear Air Turbulence
ANAD Accompanied Inadmissible Passenger CAT II Category II All weather operation AOC Air Operator Certificate CAT III Category III All weather operation AOG Aircraft On Ground CB Cumulonimbus
AOM Airplane Operations Manual C/B Circuit Breaker AOT All Operators Telex C/C Cabin Crew
A/P Auto-Pilot CCOM Cabin Crew Operating Manual APP Approximately CCQ Cross Crew Qualification APA Accident Prevention Adviser CCM Cabin Crew Member APO Accident Prevention Officer CDL Cabin Discrepancy Log APS Accident Prevention Specialist CIDS Cabin Intercom Data System
APQ Airline Pre-qualification CEET Cabin Emergency Evacuation Manual APU Auxiliary Power Unit CEM Company Emergency Manual
ARN Aircraft Registration Number C/L Check List ARPT Airport CM Crew Member
ASAP As Soon As Possible CM/CAM Cabin Crew Manual/Cabin Att. Manual ASR Air Safety Report CM 1/2 Crew Member 1 (LH)/2 (RH)
ASU Air Starter Unit CMD Command
ATA Actual Time of Arrival CML Cabin Maintenance Log ATA Aeronautical Transport Association C02 Carbon Dioxide
ATC Air Traffic Control COM Communications/Equipment ATD Actual Time of Departure CP Critical Point (ETOPS) ATHR Auto thrust CPL Commercial Pilot License ATIS Automatic Terminal Information Service CRM Crew Resource Management ATM Air Traffic Management CRS Course
ATPL Airline Transport Pilot License CSS Cockpit System Simulator ATS Air Traffic Services CTA Control Area
ATSU Air Traffic Services Unit CTR Centre
ATT Attitude CVR Cockpit Voice Recorder AVIH Animals in Hold
AWO All Weather Operations AWY Airway
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DC Direct Current F/O First Officer DCDU Data Communication Display Unit FOB Fuel On Board
DDG Dispatch Deviation Guide FOM Flight Operations Manual
DDRMI Digital Distance&Radio Magnetic Indicator FOQA Flight Operations Quality Assurance DEG Degree FOX First Aid Oxygen Bottle
DEMO Demonstration F-PLN Flight Plan
DEPT Department FSM Flight Safety Manual DEPU Deportee Unaccompanied ft, FT Foot (Feet)
DEST Destination FTL Flight Time Limitation DFO Director Flight Operations FU Fuel Used
DGR Dangerous Goods Regulations FWD Forward DHC Dead Heading Crew
DIM Dimming g,G Gram DOC Document GA Go Around DOX Cargo Documents GEN Generator
GENDEC General Declaration EASA European Aviation Safety Agency GMT Greenwich Mean Time ECAC European Civil Aviation Conference GND Ground
ECON Economic GRN Ground
EFOB Estimated Fuel On Board GPU Ground Power Unit ELEC Electrical GS Ground Speed ELEV Elevator, Elevation GW Gross Weight ELT Entry Level Training
ELT Emergency Locator Transmitter H Hour EMER Emergency HDG Heading
ENG Engine HF Human Factors ENGG Engineering Hg Mercury
EO Engine Out HP High Pressure EST Estimated HYD Hydraulic
ETA Estimated Time of Arrival Hz Hertz (cycles per second) ETD Estimated Time of Departure
ETOPS Extended Twin Engine Operations IAS Indicated Air Speed
EU OPS European Union Operations IATA International Air Transport Association EXP Exit Point (ETOPS) ICAO International Civil Aviation Organization
EXT External ID Identity (Number) EVAC Evacuation IDENT Identification
IEM Interpretation/Explanation Material (JAR)
F Fahrenheit in, IN Inch(es) F/A First Aid INAD Inadmissible FAK Firs Aid kit INFO Information FAA Federal Aviation Administration INOP Inoperative FAR Federal Aviation Regulations INT Interphone
F/C Flight Crew IOE Initial Operating Experience FCL Flight Crew Licensing ISA International Standard Atmosphere FCOM Flight Crew Operating Manual ISO International Standard Organization FCTM Flight Crew Training Manual
FCU Flight Control Unit JAR Joint Aviation Regulations FD Flight Director
FDP Flight Duty Period kg, KG kilogram FDR Flight Duty Regulations kHz kilohertz FL Flight Level km, KM kilometer FLA Flash Light
FLT Flight
FM Flight Manual
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l/L Liter PA Passenger Address lb pound (weight) PAC Pacific
LDG Landing PAX Passenger L/G Landing Gear PB Push Button
LH Left Hand PBE Portable Breathing Equipment LMC Last Minute Changes PBE Protective Breathing Equipment
LO Low PET Animal in Cabin LOC Localizer PF Pilot Flying LOFT Line Oriented Flight Training PFC Pre-Flight Check
LP Low Pressure PIREP Pilot Report LRNS Long Range Navigation System PIC Pilot In Command
LROPS Long Range Operations PIL Passenger Information List LRSP Least Risk Position P/N Part Number
LSU Lavatory Service Unit PNF Pilot Not Flying L/V Life Vest PR Pressure LVL Level PROB Probably LVTO Low Visibility Take-Off POS Position
PRM Person with reduced mobility m, M meter PROC Procedure
MAG Magnetic PROF Profile
MAINT Maintenance PSI Power per Square Inch MAN Manual PSP Pre-selected Passenger MAX Maximum PSU Passenger Service Unit mb, MB Millibar PT Point
MCC Multiple Crew Co-operation PWR Power MCC Maintenance Control Centre
MEDA Medical Case QA Quality Assurance
MEG Megaphone QRH Quick Reference Handbook MEL Minimum Equipment List
MET Meteorological RA Radio Altitude/Radio Altimeter MHz Megahertz RCAA Romanian Civil Aeronautical Authority MIN Minimum, Minute REG Registration
mm, MM Millimeter REP Reported MK Medical Kit REV Reverse MME Maintenance Management Exposition RFG Flammable Gas MMEL Master Minimum Equipment List RFL Flammable Liquids
MRT Manual release tool RFS Flammable Solids MSA Minimum Safe (or Sector) Altitude RH Right Hand MSG Message RPG Toxic Gas
RPL Repetitive flight plan NM Nautical Miles RQRD Required
NORM Normal RSV Reserves
NOPAC North Pacific RTA Required Time of Arrival NOTOC Notice To Crew RVR Runway Visual Range
RWY Runway OAT Outside Air Temperature
OBRM On Board Replaceable Module SAT Static Air Temperature OCC Operational Control Centre SAR Search and Rescue OFP Operational Flight Plan SB Stand-By
OM Operations Manual SCCM Senior Cabin Crew Member ONC Operational Navigation Chart SLV Spare Live Vest
OPS Operations SOP Standard Operating Procedures OPT Optimum SOPAC South Pacific
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STBY Stand-by V Volt
STD Standard Time of Departure V1 Critical engine failure speed STCR Stretcher passenger V2 T/ 0 safety speed
STS Status VENT Ventilation
SYS System VHF Very High Frequency
Sw Switch VMCA Minimum Control Speed in the Air VMCG Minimum Control Speed on Ground t,T Ton, Tone, Temperature VMIN Minimum operating speed
TBC To Be Confirmed VMO Maximum operating speed TDZ Touch Down Zone VR Rotation speed
TLM Technical Log Book VREF Landing reference speed TEMP Temperature VS Stall speed
TEMPO Temporary V/S Vertical Speed T/O Take-Off
TOC Top Of Climb WAI Wing Anti Ice
TOD Top Of Descent WCBD Dry Battery Wheelchair TOW Take-Off Weight WCWD Wet Battery Wheelchair
TRE Type Rating Examiner WCHC Wheelchair Cabin TRI Type Rating Instructor WCHR Wheelchair Ramp TWR Tower WCHS Wheelchair Steps
TWY Taxiway WHO World Health Organization WT Weight
UM Unaccompanied Minor WX Weather US United States WXR Weather Radar U/S Unserviceable
UTC Universal Time Coordinated XBAG Excess Baggage XFR Transfer
XMTR Transmitter Y/C Economy Class
Z Zulu time (UTC)
ZFCG Zero Fuel Centre of Gravity ZFW Zero Fuel Weight
CABIN CREW MANUAL
GENERAL
0.5. TERMS AND DEFINITIONS
Able Bodied
Passenger Passengers selected by the crew members to assist in managing emergency situations if and as required. Accident An occurrence associated with the operation of an aircraft which takes place between the time any person boards the aircraft with the intention of flight until such time as all persons have
disembarked, in which: a person is fatally or seriously injured as a result of being in the aircraft, or direct contact with any part of the aircraft, except when the injuries are from natural causes, self-inflicted or inflicted by other persons, or when injuries are to stowaways hiding outside the areas normally available to
passengers and crew. Acts of Unlawful
Interference Violence against a person on board an aircraft in flight if the act is likely to endanger the aircraft. Destroying an aircraft in service or causing damage to such an aircraft which renders it incapable of flight or which is likely to endanger its safety in flight.
Communicating information that is known to be false, thereby endangering the safety of aircraft in flight. Unlawfully and
intentionally using any device, substance, or weapon. Performing an act of violence against a person at an airport serving international civil aviation that causes or is likely to endanger the safety of aircraft in flight. Placing or causing to be placed on an aircraft in service, by any means whatsoever, a device or substance which is likely to destroy that aircraft, or causing damage to it which renders it incapable of flight, or causing damage to it which is likely to endanger its safety in flight.
Additional Crew
Member A cabin crew who is added later to the minimum cabin crew. Alert Phase A situation wherein apprehension exists as to the safety of an
aircraft and its occupants.
Alternate Airport An airdrome designated by an operator for a particular flight, other than the destination airdrome, and to which an aircraft may
proceed when it becomes impossible or inadvisable to proceed or to land at the airdrome of intended landing.
Airplane A vehicle that transports people in the air. Air Operator
Certificate A certificate authorizing an operator to carry out specified commercial air transport operations.
Air Traffic Control A service that promotes the safe, orderly and expeditious flow of Air traffic at aerodromes and during the approach, departure, and Aircraft Any machine that can derive support in the atmosphere from the
reactions of the air other than the reactions of the air against the earth's surface, it includes airplanes and helicopters.
Air Space Region/territory.
Aisle Corridor/passageway.
Apron A defined area, on a land aerodrome, intended to accommodate aircraft for purposes of loading or unloading passengers, mail or cargo, fuelling, parking or maintenance.
Arrival The act of reaching a place from a distance.
Authority The competent authority responsible for the safety and regulation of civil aviation in the state of the applicant or operator.
Aviation The development and operation of heavier-than-air vessels. Baggage Luggage/Baggage.
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Beverage Soft and alcohol drink.
Beacon Flashing lights on the aircraft as transmitter. Belt An item that secures people to their seats. Board To enter or go aboard (a vehicle or ship).
Boarding The time that the passengers can get on the airplane.
Boarding Card Permission card including information regarding flight number and seat number to board the aircraft for passengers.
Bomb Threat A communicated threat, anonymous or otherwise, which suggests, or interferes, whether true or false that the safety of an aircraft in flight or on the ground, or any airport or civil aviation facility or any person may be in danger from an explosive or other item or device.
Briefing The act of giving in advance, specific instructions or information. Button Various switches for lights and calling a member of the cabin crew. Cabin Crew A crewmember who performs, in the interest of safety of
passengers, duties assigned by the operator or the commander of the aircraft, but who shall not act as a flight crewmember.
Cabin Crew Manual Gives information about everything the cabin crew needs to know. Cabin Pressure The air pressure in the cabin.
Cancel Something that has been called off.
Captain/Commander The pilot designated by the operator responsible for the operation and safety of the aircraft during the flight. The Commander of each flight has authority to discharge all his statutory and company responsibilities for the operation, the disposition and safety of the aircraft and the safety of all persons on board. Nothing in the operations manual shall be construed as limiting or derogating from this authority.
Cargo Any property, including animals and mail, carried by an aircraft other than stores and accompanied baggage.
Cash Paying for an item with money.
Catering Food and drink that are served to the passengers.
Causes Actions, omissions, events or conditions, or a combination thereof, which led to the accident or incident.
Center Line Middle line on the runway. Check Check/control.
Check-list A formal list used to identify, schedule, compare, or verify a group of elements or actions. It is also a physical aid used to overcome the limitations of human memory.
Children Are defined as persons of an age of two years and above but not less than 12 years of age.
Class Class/section. Clearance Getting permission to do something. Cleaning Removing dirt.
Cockpit Enclosed space for pilots in an aircraft. Commercial Air
Transportation The transportation by air passengers or cargo for remuneration or hire. Commercial Air
Transport Operation
An aircraft operation involving the transport of passengers or cargo for remuneration or hire.
Container A vessel for storing items.
Co-pilot A member of the flight crew acting in any piloting capacity, other than as pilot-in-command or commander.
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Corporate Aviation An aircraft transport operation on behalf of a company, other than a commercial air transportation, in connection with the transport of passenger(s) or cargo for a company, where the crewmembers receive direct compensation, which is more than a nominal nature, for their services as crewmembers.
Crew Group of people working together on an aircraft.
Crew Member A person assigned by an operator to duty on an aircraft during flight time.
Crew Resource
Management A program designed to improve the safety of flight operations by optimizing the safe, efficient, and effective use of human resources, hardware, and information through improved crew communication and coordination.
Crew seat
(Jumpseat) Certified seat fitted with a harness, seatbelt and headrest occupied by cabin crewmember during taxiing, takeoff, and landing. Critical Phase of
Flight Those portions of operations involving taxiing, takeoff and landing, and all flight operations below 10000 feet, except cruise flight. Crowd Control Controlling the crowd.
Cruising Level A level maintained during a significant portion of a flight. Cushion Pillow.
Dangerous Goods Articles or substances which are capable of posing significant risk to health, safety or property when transported by air and which are classified according to IATA.
Data log A notebook that is filled in by the cockpit about flight information. Day Stop Staying the day.
Deadhead Crew
Member Crew traveling by air to/from their duty station to take up or to terminate flight duty. Declaration A form where the relevant subjects are declared.
Defroster Device which removes or melts frost on the cockpit windows. De-fueling Emptying the fuel from the fuel tanks.
De-ice The system that removes icing after ice occurs. Departure Leaving the ground.
Deportee A passenger who has been illegally admitted to a country or who has illegally entered a country and who at some later time is ordered by the authorities to be removed from that country. Destination The airport the aircraft will arrive at.
Delay Late for departure/arrival.
Disabled Handicapped passenger. Disruptive/Unruly
Passengers
Passengers who are causing offences against penal law; Acts which whether or not they are offences, may or do jeopardize the safety of the aircraft or of persons or property therein or which jeopardize good order and discipline on board.
Distress Phase A situation wherein apprehension exists as to the safety of an aircraft and its occupants are threatened by grave and imminent danger or require immediate assistance.
Divert Changing the destination.
Duty Free Goods Items that are not tax included to the price.
Duty Time The time period of 1 hr prior to STD and 20 min after STA. Emergency Unexpected need demanding immediate action.
Emergency Exit Nearest exits which are used in an emergency situation.
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Escape Slide A device that can inflate so that the passengers and crew can slide out of the airplane in case there is an emergency.
Estimated Approximation. Estimated Off-block
Time
The estimated time at which the aircraft will commence movement associated with departure.
Evacuation Process of clearing people out of the aircraft.
Exemption A formal authorization issued by the Authority providing relief from part or all the provisions of EU-Ops. The authorization may or may not be conditional.
Female Woman.
First Officer A pilot that assists the captain during the flight.
First Aid The term used for immediate, temporary assistance given to persons who are injured or ill.
First Aid Kit A bag with first aid equipment or medicine in it.
First Aid Oxygen The additional oxygen provided for the use of passengers, who do not satisfactorily recover following subjection to excessive cabin altitudes, during which they had been provided with supplemental oxygen.
Flight Crew Member A licensed crewmember charged with duties essential to the operation of an aircraft during flight time.
Flight Plan Operational Flight Plan: The operator's plan for the safe conduct of the flight, based on considerations of aircraft performance, other operating limitations and relevant expected conditions on the route to be followed and at the airdrome concerned.
Flight Time The total time from the moment an aircraft first moves under its own power for the purpose of taking off until the moment it comes to rest at the end of the flight.
Flight Recorder Any type of recorder installed in the aircraft for the purpose of complementing accident/incident investigation.
Follow me car The car that guides the aircrafts to there park position after they land or guides to the runway.
Galley Kitchen in the aircraft.
Gate Passageway through which passengers board. General Aviation
Operation An aircraft operation other than a commercial air transport operation or an aerial work operation. Greenwich Time
(GMT) Greenwich meridian (00:00) is the common meridian in the world and the time arrangements are made according to it. In Romania 3 hours must be added to the GMT in the summer and 2 hours in the winter.
Ground Power Supplies power to the aircraft on the ground. Ground time Waiting time on the ground.
Handling Ground Service.
Harness Equipment consisting of two shoulder straps and a lap belt, which is provided to restrain a member of the flight crew against inertia loads occurring in emergency conditions.
Hatrack Stowage for hand luggage and belongings.
Hazard Any condition, event, or circumstance, which could induce an accident.
Hijacking When a person has unlawfully committed by force or threat thereof an act of interference, seizure, or other wrongful exercise of
control of an aircraft in flight or when such an act about to be committed.
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Hot jugs A vessel where hot liquids are held.
Hydraulic System A system that helps the movement of various parts on the aircraft. Inadmissible Pax A passenger who is refused admission to a country by the
authorities of that country, due to the lack of visa, expired Incident An occurrence, other than an accident, associated with the
operation of an aircraft, which affects or could affect the safety of the operation.
Infant Children under 2 years old.
Landing Gear The tire equipment of the aircraft. Last Minute Change Changes right before the departure. Local Time The time of the resided place.
Life Vest A vest that is made of buoyant material to keep person afloat in the water.
Lost and Found Office for lost or founded baggage. Mail Postal service.
Main Gear The landing gear under the body of the plane between the wings. Manifest A list with the names of the passengers on the flight.
Maximum Certified
Take-off Mass The maximum total weight of the aircraft and its contents at which the aircraft may take off anywhere in the world, in the most favorable circumstances in accordance with the certificate of airworthiness in respect of the aircraft.
MEL (Minimum
Equipment List) A list which provides for the operation of aircraft, subject to specified conditions, with particular equipment inoperative, prepared by the operator in conformity with, or more restrictive than, the MMEL established for the aircraft type.
MMEL (Master Minimum Equipment List).
A list established for a particular aircraft type by the manufacturer with the approval of the State of Manufacture containing items, one or more of which is permitted to be unserviceable at the beginning of a flight. The MMEL may be associated with special operating conditions, limitations, or procedures.
Night Stop Staying somewhere over night. Not Normal
/Abnormal It’s used to describe a procedure or checklist, and refers to a non-routine operation in which certain procedures or actions must be taken to maintain an acceptable level of systems integrity or airworthiness.
Nose Gear The front landing gear that is mounted at the front of the aircraft. Oraj Thunderstorm.
Operator A person, organization or enterprise engaged in or offering to engage in aircraft operation.
Operational Control The exercise of authority over the initiation, continuation, diversion or termination of a flight, in the interest of the safety of the flight. Overbook Excess reservation of passengers.
Overload Excess load. Overtime Excess time.
Passenger A person other than a crewmember traveling or about to travel on an aircraft.
Passenger Manifest List of passengers.
Passenger Passengers that are not allowed to entry in the country.
Pilot-in-Command A Pilot who for the time being is in charge of the piloting of the aircraft without being under the direction of any other pilot in the aircraft.
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Pre-flight
Inspection/Check
The inspection carried out before flight to ensure that the aircraft is fit for the intended flight.
PRM (Passenger with reduced mobility)
Those passengers, who because of their medical, physical or mental state require individual attention, which is not normally provided to other passengers.
Policy A written requirement established by an operator's management that is expected to be complied by appropriate personnel.
Procedure A step-by-step guidance on how to do something. PBE (Protective
Breathing i )
Breathing equipment for protection against smoke, fumes and other harmful gases.
Recommendation A preferred technique or action described by operator that employees are expected to follow whenever practical. Rest Time Time period between 2 flights or other duties.
Risk The consequence of accepting a hazard.
Runway A defined rectangular area, on a land aerodrome prepared for the landing and take-off of aircraft.
Sabotage An act or omission intended to cause malicious or wanton destruction of property, endangering, or resulting in unlawful interference with international civil aviation and its facilities.
Safety Standards and procedures that are aimed to prevent accidents and reduce the consequences to the aircraft, crew or passengers in any abnormal situation.
Security A combination of measures of human and material resources intended to safeguard international civil aviation against acts of unlawful interference.
Senior Cabin Crew
Member A cabin crew appointed by the operator to act as chief of the cabin crew. SCC shall have the responsibility to the Commander for the conduct and co-ordination of normal and emergency procedures specified in the Operations Manual.
Schedule Flight plan. Slide Raft Boat/Slide.
State of Registry The State on whose register the aircraft is entered. Supplemental
Oxygen Means the additional oxygen required to protect each occupant against the adverse effects of excessive cabin altitude and to maintain acceptable physiological conditions.
Survival Continuation of life or existence.
Spoiler The part on the wings that supplies lifting power by changing the Stairway Stair which is equipped to the aircraft.
Stand By Be ready or available to act. Synthetic Flight
Trainer
Any one of the following three types of apparatus in which flight conditions are simulated on the ground:
A Flight Simulator - provides an accurate representation of the flight deck of a particular aircraft type to the extent that the mechanical, electrical, electronic, etc. aircraft systems control functions, the normal environment of flight crewmembers, and the performance and flight characteristics of that type of aircraft are realistically simulated. A Flight Procedures Trainer - provides a realistic flight deck
environment, and which simulates instrument responses, simple control functions of mechanical, electrical, electronic, etc. aircraft systems, and the performance and flights characteristics of aircraft of a particular class.
A Basic Instrument Flight Trainer - equipped with appropriate
instruments, it simulates the flight deck environment of an aircraft in flight in IMC.
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Take-off Alternate An alternate airdrome at which an aircraft can land should this become necessary shortly after take-off and it is not possible to use the airdrome of departure.
Taxi The aircrafts movement from the parking place till the runway or movement from the runway to the parking place.
Ticket Allows you to travel.
Touch-down The moment that the wheels touch the runway.
Transit Lounge The place where the passengers wait for the flight after going. Unaccompanied
Minor A person who has reached his/her 5th birthday but not his/her 12th birthday as of the date of commencement of travel and travels alone.
Unit Portable small containers. Waste Box Rubbish bins.
Wheelchair Chairs that have wheels for the disabled people.
Wheelchair Pax Passengers who cannot ascend/descend or move by themselves and requires assistance from airline, even if they have or not their own wheelchair.
CABIN CREW MANUAL
OPERATOR REGULATIONS
TABLE OF CONTENTS
1. OPERATOR REGULATIONS
1.1 ORGANIZATIONAL CHART ... 3
1.2. NOMINATED POST HOLDERS (EU-OPS 1.175) ... 4
1.3. RESPONSIBILITIES AND DUTIES OF OPS MANAGEMENT PERSONNEL ... 5
1.3.1. ACCOUNTABLE MANAGER ... 5
1.3.2. QUALITY MANAGER (EU-OPS 1.035) ... 5
1.3.3. TRAINING MANAGER ... 5
1.3.4. GROUND OPERATIONS MANAGER ... 6
1.3.5. TECHNICAL MANAGER ... 6
1.3.6. FLIGHT SAFETY MANAGER (EU-OPS 1.037)... 6
1.4. RESPONSIBILITIES AND DUTIES OF FLIGHT MANAGEMENT PERSONNEL ... 7
1.4.1. FLIGHT OPERATION MANAGER ... 7
1.4.2. CHIEF PILOT(S)... 7
1.4.3. CABIN CREW MANAGER ... 8
1.4.4. DEPUTY CABIN CREW MANAGER... 8
1.4.5. CABIN CREW TRAINING MANAGER... 8
1.5. LINE OF AUTHORITY, DUTIES & RESPONSIBILITIES OF CREW MEMBERS ... 9
1.5.1. COMMANDER ... 9
1.5.2. CO-PILOT ... 9
1.5.3. CABIN CREW MEMBERS ... 9
1.5.3.1. SENIOR CABIN CREW - EU-OPS 1.1000... 10
1.5.3.2. CABIN CREW MEMBERS ... 10
1.5.4. SUCCESSION OF COMMAND – see chapter 4, 4.11.2, page 14... 11
1.6. COMPOSITION AND QUALIFICATION OF CABIN CREW ... 11
1.6.1. NUMBER AND COMPOSITION OF CABIN CREW ... 11
1.6.2. MINIMUM CABIN CREW ... 12
1.6.3. EXPERIENCE ... 12
1.6.4. ADDITIONAL CREW MEMBERS ... 12
1.6.5. QUALIFICATION REQUIREMENTS OF CABIN CREW... 12
1.6.5.1. MINIMUM REQUIREMENTS... 12
1.6.5.2. QUALIFICATION FOR SENIOR CABIN CREW MEMBER ... 13
1.6.5.3. QUALIFICATION FOR CABIN CREW INSTRUCTOR ... 13
1.6.5.4. QUALIFICATION FOR CABIN CREW INSTRUCTOR/EXAMINER ... 13
1.6.5.5. OPERATION OF MORE THAN ONE TYPE OR VARIANT ………..13
1.7. TRAINING, CHECKING and SUPERVISING PERSONNEL... 13
1.7.1. INTRODUCTION... 13
1.7.2. NEW ENTRANT CABIN CREW MEMBERS TRAINING... 14
1.7.2.1. INITIAL SAFETY TRAINING - EU-OPS OPS 1.1005 ... 14
1.7.2.2. CONVERSION AND DIFFERENCES TRAINING (ref to EU-OPS 1.1010 Appendix 1) ... 15
1.7.2.3. AIRPLANE VISIT ... 15
1.7.2.4. FAMILIARIZATION FLIGHTS (ref to EU-OPS 1.1012) ... 16
1.7.3. SENIOR CABIN CREW TRAINING ... 16
1.7.4. INSTRUCTOR TRAINING ... 16
1.7.5. RECURRENT TRAINING – EU-OPS 1.1015 ... 17
1.7.6. REFRESHER TRAINING - (Appendix 1 to EU-OPS 1.1020) ... 18
1.7.7. CHECKING – EU-OPS 1.1025 ... 18
1.7.8. CROWD CONTROL... 18
1.7.9. CREW RESOURCE MANAGEMENT TRAINING (CRM)S 1.1005/1.1010/1.1015 ... 19
1.7.10. TRAINING RECORDS – EU-OPS 1.1035... 21
1.8. PERSONNEL RULES ... 22
1.8.1. BEHAVIOR ... 22
CABIN CREW MANUAL
OPERATOR REGULATIONS
1.8.3. PERSONAL DOCUMENTS... 23 1.8.4. UNIFORM... 23 1.8.4.1. UNIFORM REGULATIONS ... 23 1.8.5. GENERAL APPEARANCE... 25 1.8.6. CIVIL DRESSING ... 27 1.8.7. CREW BAGGAGE... 27 1.8.8. DEADHEADING... 27 1.8.9. SMOKING ... 271.8.10. NIGHT STOPS/STOP OVER AWAY FROM HOME BASE ... 28
1.8.11. CUSTOMS REGULATIONS ... 28
1.9. CREW HEALTH PRECAUTIONS ... 28
1.9.1. ILLNESS OR INCAPACITATION WHILE ON DUTY ... 29
1.9.2. QUARANTINE REGULATIONS ... 29
1.9.3. BLOOD DONATION... 29
1.9.4. DEEP SEA DIVING... 29
1.9.5. FOOD HYGIENE, POISONING ... 29
1.9.6. HUMIDITY... 30
1.9.7. DIURNAL RHYTHM ... 30
1.9.8. FATIGUE... 30
1.9.9. USE OF DRUGS AND PHARMACEUTICAL PRODUCTS ... 31
1.9.10. PROBLEMATIC USE OF PSYCHOACTIVE SUBSTANCES... 32
1.9.11. CONSUMPTION OF ALCOHOL ... 32 1.9.12. VISION... 32 1.9.13. IMMUNIZATION ... 33 1.9.14. SURGICAL PROCEDURES... 33 1.9.15. PREGNANCY ... 33 1.9.16. NUTRITIONAL GUIDELINES ... 34
1.9.17. COORDINATION BEFORE AND BETWEEN FLIGHTS ... 34
1.9.18. TROPICAL CLIMATE ... 34
1.9.18.1. TROPICAL DISEASES... 35
1.10. FLIGHT AND DUTY TIME LIMITATIONS & REST REQUIREMENTS... 37
1.10.1. MAIN BASE ... 37
1.10.2. TEMPORARY BASE... 37
1.10.3. RESERVE DUTY... 37
1.10.4. WORKING TIME ... 38
1.10.5. POSITIONING... 38
1.10.6. FLIGHT DUTY PERIOD... 38
1.10.7. EXTENSION OF FLIGHT DUTY PERIOD ... 39
1.10.8. BLOCK TIME... 40
1.10.9. FLIGHT TIME ... 40
1.10.10. REST PERIOD ... 40
1.10.11. ANNUAL LEAVE ... 41
1.10.12. RECORDS... 41
1.10.13. EXCEEDANCES OF FLIGHT AND DUTY TIME LIMITATIONS AND/OR REDUCTIONS OF REST PERIODS... 41
CABIN CREW MANUAL
OPERATOR REGULATIONS
CABIN CREW MANUAL
OPERATOR REGULATIONS
1.2. NOMINATED POST HOLDERS (EU-OPS 1.175)
This section mentions the names and describes the functions of the Accountable Manager and of the nominated post holders responsible for flight operations, maintenance system, crew training and ground operations acceptable to the Authority as required by the EU-OPS.
In the absence of a nominated post holder, his deputy ensures continuity of supervision. A. POST HOLDERS
Accountable manager: Bogdan Dimitrescu E-mail:
Quality Assurance Manager: Elena Pasare
E-mail:
Flight Operations Manager: Iuhas Dan-Sorin
E-mail:
Training Manager: Pantelis Skamantzouras E-mail:
Technical Manager: Krunoslav Grganovic E-mail:
Ground Operations Manager: Gheorghe Prodan E-mail:
B. THE MAIN FUNCTIONS OF THE MANAGEMENT ARE: 1. Determination of the operator's flight safety policy;
2. Allocation of responsibilities, duties, and issuing instructions to individuals, sufficient for implementation of Medallion Air policy and the maintenance of safety standards. 3. Monitoring of flight safety standards;
4. Recording and analysis of any deviations from Medallion Airlines standards in respect to "Passenger Comfort, Timetable Efficiency and Economy" and ensuring corrective action;
5. Evaluating the safety record of the MEDALLION AIR Airlines in order to avoid the development of undesirable trends;
6. Quality Assurance;
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1.3. RESPONSIBILITIES AND DUTIES OF OPS MANAGEMENT PERSONNEL
1.3.1. ACCOUNTABLE MANAGER
The Accountable Manager is a nominated post holder acceptable and responsible to the Authority.
He his responsible for providing the necessary resources to the other post holders to perform their tasks for which they are responsible to ensure safe operations and airworthy airplanes.
He maintains direct reporting links to the Quality Manager and the Flight Safety Manager. He establishes the company's formal written quality policy statement defining the intent of the quality system and his commitment to it. He also establishes the company’s safety commitment including a non-reprisal policy.
1.3.2. QUALITY MANAGER (EU-OPS 1.035)
The Quality Manager is responsible to the Accountable Manager for the implementation and control of the quality system within the company i.e. for the definition, implementation, compliance, and monitoring of the appropriate procedures to comply with the airline quality policy. He reports directly to the Accountable Manager.
He must be acceptable to the Authority and liaises with it regarding quality matters. The Quality Manager prepares an annual audit plan for Flight Operations, Training, Ground Operations, Cabin Services and Maintenance. He his responsible for all this audit activity and associated resources.
He prepares reports for the Accountable Manager, and ensures with appropriate responsible that corrective actions are applied.
1.3.3. TRAINING MANAGER
The Training Manager is the nominated post holder acceptable to the Authority responsible for the crew training. He reports to the Accountable Manager.
He or his deputy shall be a current Type Rating Pilot and an active line pilot (commander) on a type operated under the AOC.
He is in charge of organizing and completing the training necessary for the crews to acquire and maintain their legal licenses and qualifications and to adequately perform their assigned duties. In co-operation with the respective Chief Pilots and the Cabin Crew Manager, he monitors the operation and identifies problems that may require the provision of extra training or changes in operational procedures. He is responsible for the training of all training personnel, and ensures that common standards apply throughout. In collaboration with the Chief Pilots, the Cabin Crew Manager, the Training Manager defines the training requirements and ensures that the training facilities and equipment fulfill the required specification. He plans all long-term training activities and assesses the training development costs with the Accountable Manager.
To ensure the functioning of the Quality System within the Training Department, his functions, duties and responsibilities are:
- To coordinate all questions and matters relating to flight operational standards, regulations provisions and training;
- To establish training syllabi and check forms for all required training and checks, in cooperation with the Flight Operations Manager;
- To establish the professional preparation concerning employment/ training/upgrading of flight crew members, in cooperation with the Flight Operations Manager and with the Chief Pilot/Cabin Crew Manager;
- To coordinate with the other post holders the training relevant subjects of AOM (editorial responsibility for the AOM rests with Flight Operations Department;
- To appoint check and training personnel including type rating examiners in close cooperation with the relevant Section Chief Pilot and/or Cabin Crew Manager. The section
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Chief Pilot and the Cabin Crew Department shall nominate persons having the required qualifications whom they consider suitable;
- To examine the professional qualifications of applicants, to recommend or discourage their employment;
- To ensure that all required checks and training of flight and/or cabin crew are conducted on time;
- To select the team leaders of the subordinate functions, respecting the veto right of the superiors and subordinates;
- To suspend team leaders and instructions from these functions. 1.3.4. GROUND OPERATIONS MANAGER
The Ground Operations Manager is the nominated post holder acceptable to the Authority responsible for the ground operations. He is appointed by, and reports to the Accountable Manager.
He is responsible for the safe, secure and economical conduct of all activities regarding the organization of ground handling activities for the airline. In particular, he ensures in co-operation with other company divisions and external enterprises, passengers, cargo and aircraft handling and dispatch.
He makes sure that all the Stations Managers and subcontracted services, especially de/anti-icing services, undertake all required measures for the security of the passengers and then aircraft.
1.3.5. TECHNICAL MANAGER
The Technical Manager is the nominated post holder acceptable to the Authority responsible for the maintenance system. He is appointed by and reports to the Accountable Manager. He is responsible for the definition, development and implementation of the maintenance procedures in accordance with the maintenance policy. He is responsible for the airworthiness of each aircraft.
To ensure the functioning of the Quality System within the Maintenance Department, the Technical Manager is responsible for monitoring and ensuring that the entire maintenance system is being conducted in accordance with and conforms to EU-OPS 1 Subpart M, EU 145 and procedures approved by the Authority. He defines the whole system of maintaining or regaining the airworthiness of the MEDALLION AIR airplanes which includes:
- Carrying out pre-flight checks,
- Rectification to an approved standard of any defect and damage affecting safety, - Implementation of any operational or airworthiness directive, and any other
airworthiness requirement made mandatory by the Authority, - Making modifications in accordance with approved standards.
1.3.6. FLIGHT SAFETY MANAGER (EU-OPS 1.037)
The Flight Safety Manager is responsible for the implementation and control of the Accident Prevention and Flight Safety Program. He should aim to create awareness and understanding of accident prevention methods throughout the organization. He conducts investigation into, and reports on any accident, incident or occurrence involving a company airplane and liaises with the Authority if necessary.
Having discovered, identified and assessed hazards, the Flight Safety Manager should make recommendations to eliminate them.
He should keep management and pilots informed of safety trends and problems within the organization and within the industry. He circulates safety data, information concerning the experiences of other relevant safety information.
He reports directly to the Accountable Manager on safety matters and is free to make recommendations to any manager within the organization if he considers it necessary in the interests of flight safety. To be effective, the Flight Safety Manager must be given full and visible support by all management and supervisory personnel.
He shall regularly report about his function to the Quality Manager and to the Authority to guarantee the maintenance of flight operational safety.
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To ensure the functioning of the Quality System within his area of responsibility, his duties and responsibilities are:
Cooperation with all concerned parts in the Flight Operations regarding safety matters including the safety training of flight crews and cabin crews;
Supervision of aircraft handling regarding safety related matters in cooperation with ground support-services and ground-crew training.
Test the knowledge of flight and cabin crews regarding the prescribed emergency procedures and supervision of the required safety training.
Issue and check the validation of the "Emergency Proficiency and First Aid Certificate" for crew members.
The Realization of all other duties of a Flight Safety Officer, like promulgation of flight safety bulletins to the flight crews and for Authority, international exchange of experience and dealing with safety-threats (sabotage) etc., and spot-checks of stored flight documents of scheduled and charter-flights.
Cooperation with the Technical Department regarding the safety and emergency equipment on board.
1.4. RESPONSIBILITIES AND DUTIES OF FLIGHT MANAGEMENT PERSONNEL
1.4.1. FLIGHT OPERATION MANAGER
The Flight Operations Manager is the nominated post holder acceptable to the Authority responsible for the flight operations. He or his deputy shall hold a valid Airline Transport Pilot License with the status of commander. (ATPL)
Note: In the case that the Flight Operations Manager does no longer hold a valid license or is not current, his deputy must be in possession of a valid license.
He is appointed by and reports to the Accountable Manager and is the executive responsible for the day-to-day implementation of the company's policies and for direct supervision of the line operations on all fleets. This involves implementing and maintaining whatever procedures necessary to ensure the smooth operation of all fleets. Particularly he determines all flight operational standards and practices. He is responsible for editing the Operations Manual ensuring that it is kept up to date and includes all data necessary to comply with all relevant regulations and requirement and with the provision of the AOC. He ensures the functioning of the Quality Assurance System within the Flight Operations Management.
The Flight Operations Post Holder has the right:
To select the management members of the subordinate functions, respecting the veto-rights of the superiors and subordinates.
- To suspend subordinates from their duties, functions and rights where it seems necessary for a safe conduct of flight operations or for disciplinary sanctions.
- To approve procedures valid for subordinate functions.
- To approve the conduct of flights or series of flights concerning safety or flight operational aspects.
- To prohibit flights or series of flights or to suspend flight operations for safety reasons.
1.4.2. CHIEF PILOT(S)
Chief pilot is responsible for implementation of published policies, regulations and precautions pertaining to the flight crew and aircraft operations to provide the highest technical standard of flight safety, economy and efficiency.
The Chief Pilot of each fleet is responsible to the Flight Operations Manager for the establishment of standards and the maintenance of discipline within the flight crew group. He liaises with the Training Manager and Flight Crew Training Chief Instructor on all flight crew training issues pertinent to his aircraft type and with the Crew Scheduling for all crew checks.
The chief pilot is also responsible for the establishment and supervision of methods of record- keeping for flight crew licenses, type ratings, endorsements, appropriate renewal dates, and flight time/duty time records. He also assists the Flight Operations Manager in
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establishing new policies and procedures for aircraft operations, flight crew duties, cabin crew duties and operational administration.
He establishes and develops working relations with units from within the company and outside sources regarding his basic job area, he reports to Flight Operations Manager and all related personnel depicted on the organizational chart are his subordinates.
1.4.3. CABIN CREW MANAGER
The Cabin Crew Manager reports to the Accountable Manager about the crew matters and liaises with the Training Manager on cabin crew training matters.
She/He is responsible for line performance, discipline and the quality assurance of the cabin crew operations and for keeping the Accountable Manager informed.
To ensure the functioning of the quality system within the Cabin Crew Department, her/his functions, duties and responsibilities are:
- Manage the day-by-day activity of cabin crew members;
- To supervise all cabin service related activities in the company in order to ensure a maximum of professional and friendly passenger service;
- To cooperate with the Crew Planning Department in establishing the requirements for employment that cabin personnel (Cabin Crew) have to meet, and in establishing check and training syllabi and procedures;
- Establishes, implements and monitors the planning of the cabin personnel for the execution of the flights in accordance with the mission profile, individual qualification and work/rest time limits;
- To closely cooperate with the Flight Operations Manager, Training Manager and Quality Assurance Manager in the publication of cabin crew related directives as in the OM, AOM, and other instructions which shall aim to ensure the safety of cabin, passengers and cabin crew;
- To conduct check flights, to check the professional standard and development of her/his personnel; to prescribe additional training;
- To participate in regular assessments of the safety of the airplane’s cabin installations and to recommend improvements;
- To ensure, in cooperation with the Crew Planning and Training Department that checks of her/his personnel are being conducted in due time;
- To ensure the exchange of information an experience within his and with interfacing departments;
- To carefully process occurrence reports and other reports, to investigate cabin-related irregularities and to recommend remedial action to the Quality Assurance Manager and Flight Safety Manager;
- To request the Quality Assurance Manager and Flight Safety Manager to call a hearing, when such action seems appropriate (Accident, irregularity, violation) and to cooperate in the resulting investigation.
- To cooperate in improving technical installations in the cabin, in improving passenger service and comfort, and improving on-board service.
- To select the cabin crew to be employed, respecting the veto-right of superiors and subordinates and to suspend team leaders and cabin crew from these functions. - Proposes the licensing and the promotion of cabin crew;
1.4.4. DEPUTY CABIN CREW MANAGER
A deputy cabin crew manager must be a Senior Cabin Crew Member. He/She helps with the duties of Cabin Crew Manager and takes over all responsibilities and duties in the absence of the Cabin Crew Manager.
1.4.5. CABIN CREW TRAINING MANAGER
Cabin Crew Training Manager reports to Training Manager.
- Conducts and is responsible for the quality of all cabin training.
- Evaluates all ground and flight training and checking programs to ensure that they are being accomplished with established policies and standards.
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- Plans, schedules, delivers and conducts all cabin crew ground and flight training programs.
- Conducts all written tests, skill tests and evaluations. - He/She keeps the training records of every cabin crew.
- Responsible for the selection, training and standardization of the cabin crew.
- Development and production of all training materials and devices used in cabin crew training.
- Conducts management duties according to the company policies and regulations. - The up-dating of Cabin Crew Manual.
- The collaboration with Quality Department. - The link between AACR and Medallion air.
1.5. LINE OF AUTHORITY, DUTIES & RESPONSIBILITIES OF CREW MEMBERS
The following chain of command shall be respected: Commander;
Copilot;
Senior cabin crew; Cabin Crew. 1.5.1. COMMANDER
The Commander has the full authority:
- As to the execution of his flight with regard to aircraft operation and safety; - Over all crew members while on duty and off duty when away from home base; - Over his passengers during flight, from closing until opening of cabin doors.
The Commander has the authority and responsibility to declare an emergency situation whenever deemed necessary.
While executing his emergency authority, the Commander shall keep the proper control station informed regarding the progress of the flight and actions taken.
The Commander is responsible for:
- The safety of his airplane, proper servicing and continuous airworthiness of it while executing the flight within the instructions and limitations of the relevant OM/AOM chapters;
- The safe and efficient operations during flight in accordance with the company operating policy and common practices of good airmanship;
- The safety of passengers and crew, as well as the safety and safeguard of the load on board;
- The discipline and order on board during the flight. To maintain safety and good order, the Commander may temporally remove a crew member from his/her duty or off the airplane. If deemed necessary, the Commander may refuse passengers for onward transportation if after several requests they still do not follow the given orders. Persons obviously intoxicated with alcohol, or narcotics shall be refused. 1.5.2. CO-PILOT
The co-pilot shall:
- Act as the Commander's deputy upon delegation or in the latest absence; - Act as the main assistant of the Commander and as a monitoring crew member
during all phases of flight;
- Act as Commander in case of Commander's incapacitation. 1.5.3. CABIN CREW MEMBERS
A cabin crew member is responsible for the proper execution of his duties specified in the job description, instructions and procedures laid down in the Cabin Crew Manual. A crew member is responsible for ensuring he is in possession of a valid and properly rated licenses, appropriate to his assigned function at all times when engaged upon flight duties. A crew member shall immediately inform Cabin Crew Manager when getting/renewing his license, special qualifications, medical certificate and produce the new license/certificate for a physical check and appropriate recording.
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A cabin crew member shall report to the Commander any fault, failure, malfunction or defect which he believes may affect the airworthiness or safe operation of the airplane, including emergency systems, as well as any incident that endangered or could have endangered the safe operation.
A cabin crew member shall make use of the occurrence reporting and, when necessary, confidential reporting deemed. A crew member is not obliged to report an occurrence, which has already been reported by another crew member.
1.5.3.1. SENIOR CABIN CREW - EU-OPS 1.1000 Position:
All cabin crew members on flight duty, as well as off-duty while away from home base, are subordinated to the Commander.
The senior cabin crew takes orders directly from the Commander or his delegate. He acts as chief of the cabin crew and has authority over all cabin crew members on duty, regardless of seniority. In absence of the Commander at outstations (i.e. due to different rotations of flight and cabin crew), the cabin crew members are subordinated to the senior cabin crew. In all other situations, cabin crew members are subordinated to the Cabin Crew Manager.
Duties:
The senior cabin crew shall have responsibility to the Commander for the conduct and co-ordination of normal and emergencies procedures.
The senior cabin crew is responsible for the good quality of the in-flight product in accordance with the Company procedures.
The senior cabin crew shall:
- Check if the cabin crew is complete before commencing flight duty; - Assign particular duties and responsibilities to all cabin crew members; - Brief the cabin crew members before each flight;
- Be responsible for maintaining discipline of all cabin crew members while on duty; - Be responsible for observing the safety regulations in the cabin;
- Be responsible for emergency preparations according to the Commander or special instructions;
- Report all technical irregularities in the cabin to the flight crew;
- Handle all operational cabin irregularities in coordination with the Commander; - Act as spokesman for all duty matters pertaining to cabin crew members;
- Ensure the orderly handover of airplane to the new cabin crew members taking over at transit stations;
- Ensure that the necessary documents are maintained and processed as laid down in the respective regulations;
- Report any important incidents or irregularities occurring during the flight to the appropriate office. Reports about matters of mutual interest shall be coordinated with the Commander.
1.5.3.2. CABIN CREW MEMBERS Position:
All cabin crew members are subordinated to the Commander. The Senior cabin crew acts as spokesman for the cabin crew relating to their wishes to the Commander and vice versa. Duties:
All cabin crew members have to fulfill their duties to the best of their knowledge. The duties in case of an emergency are laid down in the respective regulations.
All cabin crew members:
- Carry out a proper in-flight preparation before taking over a flight; - Participate to the pre-flight briefing;
- Act according to his duty and working position within the cabin crew; - Are responsible for the assigned duty;
- Do the very best to fulfill the aim of always being better than the competition; - Show willingness to serve the passengers;
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- Maintain his knowledge up to date by studying all publications concerned; - Have a good basic and supplemental training background;
- Communicate freely in English.
1.5.4. SUCCESSION OF COMMAND – see chapter 4, 4.11.2, page 14
In special cases of cabin crew irregularities away from home base (e.g. sudden illness of Senior cabin crew), the next suitable qualified cabin crew may act as Senior cabin crew in the event of the nominated Senior cabin crew becoming unable to operate. The replacement shall take place as follows:
- 1st priority: Second Senior cabin crew;
- 2nd priority: Experienced cabin crew member.
1.6. COMPOSITION AND QUALIFICATION OF CABIN CREW
1.6.1. NUMBER AND COMPOSITION OF CABIN CREW
All Medallion Air flights are planned and conducted with crew composition in accordance with the regulations of EU-OPS part 1.
The following explanations of the methods for determining the crew composition shall be taken into account:
- The type of operating airplane; - The minimum crew requirement;
- The experience, regency and qualification of crew members,
Medallion Air shall not operate an airplane with a maximum approved passenger seating configuration of more than 19, when carrying one or more passengers, unless at least one cabin crew member is included in the crew for the purpose of performing duties in the interests of the safety of passengers. In compliance with EU-OPS 1.990, MEDALLION Air shall ensure that the minimum number of cabin crew is the greater of:
- One cabin crew member for every 50, or fraction of 50, passenger seats installed on the same deck of the airplane;
- This aircraft is provided with eight (8) emergency exit doors. Four (4) exits door are on the floor level and four (4) over-wings. All cabin door exits are inward - outward plug - type openings. On the ground this exits may be operated from the inside and from the outside .
Location The cabin has four door exits:
- Forward passenger entry door (aircraft left) – L1 - Forward galley service door (aircraft right) – R1 - Aft. galley service door (aircraft left) - L2 - Aft passenger door (tail-cone door) Features
The flour level doors are equipped with viewing windows, door operation handle, gust lock release handle, manual operated slide pack with girt bar and assist handle exception being made by tail-cone door which is provided with an automatic slide which can also be manually operated Each cabin crew must have successfully passed initial and conversion or differences training and familiarization flights and must have a valid emergency training/proficiency certificate on the respective aircraft type. No person may accept an assignment to duty knowing that he is not qualified and fit for duty.
A Senior Cabin Crew Member (SCCM) shall be nominated whenever more than one cabin crew member is assigned. SCCM is responsible for all the crew members.
The Cabin Crew Management will maintain a record of the training undertaken, the initial and recurrent checks completed and the current qualification status for each cabin crew member.
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1.6.2. MINIMUM CABIN CREWSenior cabin crew
All flights with passengers shall be planned and carried out with one Senior cabin crew qualified for the respective type of airplane. He/she is included in the minimum number of cabin crew on board.
Where required by EU-OPS 1.990 (minimum cabin crew) to carry more than one cabin crew member, Medallion Air shall not appoint a person to the post of senior cabin crew member unless:
- that person has at least one year’s experience as an operating cabin crewmember - has completed an appropriate course as required by EU-OPS 1.1000.
Cabin crew
All flights with passengers shall be planned and carried out with a number of cabin crew members qualified for emergency situations for the respective type of airplane (irrespective of other personnel assigned to perform a specific duty on the flight).
In unforeseen circumstances the minimum required number of cabin crew may be reduced, provided that:
- The number of passengers has been reduced so that there are no more than 50 passengers for each cabin crew;
- Re-seating of passengers with due regard to exits and other applicable airplane limitation;
- Relocation of cabin crew and any change of procedures;
- A written report is submitted to the RCAA after completion of the flight.
For passenger's comfort or other commercial reasons, on particular routes or rotations the Cabin Crew Manager, with the approval of the Flight Operations Director may establish a number of cabin crew that differs from the standard, but not less than the minimum cabin crew.
Observer Cabin Crew
Cabin crew which do not hold a valid license on type, but have completed the ground conversion course and hold a certificate of completion of the ground course, may be included in the crew in addition to the minimum cabin crew, provided the SCCM is an instructor.
1.6.3. EXPERIENCE
Cabin Crew management assures a planned cabin crew composition in such away, that a minimum level of experience is granted.
Cabin Crew Manager shall provide with limits for experience of cabin crew members on specific airplanes and routes.
1.6.4. ADDITIONAL CREW MEMBERS
Additional crew members who are not required flight or cabin crew members (e.g. child escort, security staff), can be included in the crew. In such a cases, additional crew members must be trained in and be proficient to perform their assigned duties.
Any personnel who undertake tasks in the cabin shall not wear a uniform which might identify them to passengers as a cabin crew member unless they comply with the requirements applicable to cabin crew members.
1.6.5. QUALIFICATION REQUIREMENTS OF CABIN CREW 1.6.5.1. MINIMUM REQUIREMENTS
To become a cabin crew member, he/she must: - Be at least 18 years old;
- Have passed an initial medical examination or assessment and be medically fit to carry out specified cabin crew duties;
- Have successfully completed initial safety training, including emergency and first aid training, and the appropriate conversion course before operating as cabin crew member;
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1.6.5.2. QUALIFICATION FOR SENIOR CABIN CREW MEMBERThe minimum requirements for nomination as Senior Cabin Crew Member: - at least one year's experience as an operating cabin crew member; - minimum 500 flight hours;
- have successfully completed senior cabin crew member Ground and Flight Training; - inclusion of mandatory minimum course content as specified in EU-OPS Subpart O
1.1000;
- good performance in the last year examinations/checks;
- being aware of the high level of exposure towards the passengers; - high degree of customer-oriented behavior and knowledge;
- good communication skills;
- to accept the responsibility of being senior cabin crew.
1.6.5.3. QUALIFICATION FOR CABIN CREW INSTRUCTOR – REF TO RCCA-LPN5 In order to become an instructor, the applicant must:
- be at least 25 years old;
- have at least 1500 flight hours, and at least 100 hours as SCCM on the aircraft type. 1.6.5.4. QUALIFICATION FOR CABIN CREW INSTRUCTOR/EXAMINER - REF TO RCCA-LPN5
In order to become an instructor examiner, the cabin crew must have: - at least 2500 flight hours;
- at least 200 hours as an instructor on the aircraft type.
- demonstrated highest standards in performing duties as operating cabin crew; - accepted the responsibility of being instructor cabin crew.
1.6.5.5. OPERATION OF MORE THAN ONE TYPE OR VARIANT – EU-OPS 1.1030 An operator shall ensure that each cabin crew member does not operate on more than 3 airplane types. With the approval of the RCAA, the cabin crew member may operate on four airplane types, provided that, for at least two of the types:
- non-type specific normal and emergency procedures are identical;
- safety equipment and type specific normal and emergency procedures are similar. For the purposes of subparagraph above, variants of an airplane type are considered to be different types if they are not similar in all the following aspects:
- emergency exit operation;
- location and type of portable safety equipment; - type specific emergency procedures.
1.7. TRAINING, CHECKING and SUPERVISING PERSONNEL
1.7.1. INTRODUCTION
All commercial flights must be planned with a standard cabin crew, in accordance with the aircraft type. All cabin crew members of the standard cabin crew must be licensed for performing the tasks assigned and at least a number of cabin crew referred to as minimum cabin crew must hold a valid license on type, complying with the requirements of RCAA LPN 5.
In order to obtain the required license and qualification all cabin crew members must complete the applicable training programs established under the authority of the Crew Training Postholder and published in the Operations Manual Part D.
Training programs comply with the requirements of JAR-OPS 1 subpart O and RCAA LPN-5. After each training program, the crew member undergoes the required examination for obtaining the qualification and the license.
All cabin crew members shall complete safety related training according the provisions contained in Medallion Air Operations Manual Part D.
The Operations Manual Part D should identify the facilities, which are to be used for different parts of the training, and instructors should be listed together with their areas of expertise if appropriate. When external training facilities and organizations are to be used
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they should be specified in the Operations Manual.
1.7.2. NEW ENTRANT CABIN CREW MEMBERS TRAINING
Before undertaking assigned duties each cabin crew member must have completed the training specified below. He must also have passed the prescribed checks covering the training received in order to verify proficiency in carrying out safety and emergency procedures.
For qualification to operate as one of the minimum required cabin crew each cabin crew member must have completed:
1. Initial safety training course - This course will contain the lessons required to operate as a cabin crew member in accordance with Medallion Air operations, both governmental and company specific;
2. Conversion or differences training - if they do not hold a valid license on Medallion Air airplane(s) type(s).
3. Airplane Visit
4. Observation and Familiarization Flights.
The new entrant cabin crew member must participate in two familiarization flights of minimum four sectors, during each the new entrant cabin crew member is in addition to the minimum number of cabin crew. The familiarization flights are conducted by an instructor cabin crew.
Note: Familiarization flights are conducted only after successfully completing the ground course and practical training.
1.7.2.1. INITIAL SAFETY TRAINING - EU-OPS OPS 1.1005 Initial safety training includes the following as a minimum:
- Fire training and smoke training; - Water survival training;
- Survival training;
- Medical aspects and first aid; - Passenger handling;
- Communication;
- Discipline and responsibilities; - Crew Resource Management
Initial safety training for cabin crew members is the basic requirement for all other parts of the training, including conversion training. It consists of:
Theoretical and practical training on the ground about: - Company procedures,
- Passenger handling,
- Communications and crew coordination,
- Cabin crew responsibilities and operating restrictions, - Normal duty procedures on board,
Basic Emergency and Safety Equipment Training including: - Fire and smoke training,
- Water survival training,
- Survival training, if required (Polar, desert, jungle) - Airplane Evacuation/Crowd Control,
Basic First Aid Training and Medical aspects, Crew Resource Management Training.
The purpose of initial safety training for a cabin crew member is:
- To familiarize him/her with the organization of the company, especially the organization of the flight operations department,
- To ensure that he obtains the necessary skills and knowledge to deal with different types of emergency and survival situations, the emergency equipment and its location,
- To inform him/her about the effect of lack of oxygen and the physiological phenomena accompanying a loss of pressurization (sudden decompression),
