CorporAte
TraveL
MAnAgemenT
broAdens
CusTomErS’
horizons
CAsE STuDY
SNapsHOt
cUstomer
corporate travel management
inDUstrY
Travel
reqUirements
A true business partner with premium quality products and service and competitive pricing.
solUtion
Optus Evolve IP VPN, mobile services, high level of customer service and collaboration for future planning.
resUlts
Proven reliability, a robust, scalable network delivered via personalised service and tailored solutions places Optus Business on a positive path with CTM.
optUs BUsiness helps in finDing
Better waYs to service cUstomers.
Ctm waS
lookInG fOr A
TrUE businesS
pArTNer.
overview
corporate travel management (ctm) is an award-winning
provider of innovative and cost effective travel management
solutions to the corporate market.
Currently employing more than 500 staff, growth predictions
indicate that CTM will employ around 650 staff by 2013. With
national offices established in Brisbane, Sydney, Melbourne,
Perth and the Gold Coast, CTM also recently opened international
offices in Auckland, New Zealand, and Denver, Colorado. As a
member of the GlobalStar worldwide network of approximately 70
travel management companies, CTM is further enabled to provide
seamless international service for clients.
CTM has been acknowledged by the Australian Federation of
Travel Agents (AFTA) as the ‘Best National Travel Management
Company in Australia’ for seven of the past nine years and
was inducted to AFTA’s Hall of Fame in 2010 for continued
service excellence.
“Our proven business strategy combines excellence in client
services, advanced technologies and global buying power to
guarantee client-driven solutions and savings for our business
travellers,” said Paul Healy, IT Manager with CTM. “Optus is an
essential partner for helping us to make this strategy a reality.”
challenge
solUtion
oUtcome
corporate travel management
Over the past five years, CTM has doubled in size and trebled in value. Part of this growth has been through the acquisition of additional travel agencies. CTM’s business model centres on growth within the niche corporate travel market space.
CTM was looking for a true business partner to deliver a scalable, customised data and voice solution with a competitive price tag. Reliability of the service was critical to ensure CTM could service customers’ needs 24/7.
“Many of our employees operate remotely and needed to be able to access CTM’s network,” explained Mr Healy. “Our Emergency Response Team needs to be able to access CTM’s online network wherever they are, any time of the day or night and need the assurance that this service can be accessed anywhere when dealing with incidents ranging from assisting stranded passengers to co-ordinating large scale emergency evacuations. With availability and reliability being critical for our operations, we needed a robust network as a foundation.”
Now, all of CTM’s sites are connected using Optus Evolve IP VPN. This virtual private network allows CTM to add new locations both within Australia and internationally and supports the integration of Voice, Data and Video applications on the single network. The network also offers scalability for additional technology and future growth. Comprehensive billing is another feature that is being used to streamline critical business across the board both locally and nationally for CTM. The Optus Evolve® network provides the speed and reliability that ensure CTM’s remote operators can operate effectively. “Optus’ Evolve network capabilities were put to the test by our emergency response team when they had to organise the evacuation of mining personnel from a remote Western Australian town over a weekend, due to a category 5 cyclone threat,” Mr Healy recounted. “It has given us peace of mind that we can meet our customer needs, regardless of the time of day or location.”
Personalised service and tailored solutions have been central to the success of CTM’s ongoing partnership with Optus Business.
Mr Healy said, “Optus doesn’t just offer a range of products that could suit our business. They provide a Solutions Consultant who presents the CTM team with ideas they think offer the best fit with our business. Then they demonstrate in a live environment how to use the new technology’s full capabilities. This means we can make informed decisions about how new products could work with our existing systems and we also have a very good understanding of products before we commit to them.”
This service is part of the added value that we get from being an Optus Business customer. And, according to Mr Healy, it is Optus Business’ commitment to service that makes Optus the right choice for CTM.
“We trust our Optus Account Manager to help us formulate strategies and develop innovative solutions designed to both grow our business and support us within our business”.
Optus Business has taken an holistic approach to keeping CTM connected and helping the business to find better ways to service our customers. The combination of the economy of scale achieved through Evolve and Optus Business’ commitment to competitive pricing mean that CTM is paying in the vicinity of 30 per cent less per head than they were four years ago. In addition to the savings, CTM now has a robust, reliable, scalable network that is helping to streamline services for their customers.
“Our Optus team takes the time to listen and understand the needs of our customers. Then they offer us a solution that helps us to meet those customer needs. It is a perfect fit for the way we do business and service our own customers,” said Mr Healy.
“We have had a great relationship with Optus spanning over five years. The Optus team has never become complacent or taken CTM’s business for granted. CTM has gone to market several times to assess the competition, and we are frequently approached by other service providers, but each time we have chosen to stay with Optus because of their level of service and value for money. It is a winning combination.”
“we trUst oUr
optUs accoUnt
manager to help
Us formUlate
strategies anD
Develop innovative
solUtions.”
aBoUt optUs
BUsiness
At Optus Business we don’t want to be an ordinary ICT provider. We understand that the decisions you make today are going to have a huge impact on your business tomorrow. So we’re always keen to understand more than just your ICT needs – we want to understand everything about your business.
Backed by the strength of SingTel, we draw on their resources, expertise and global reach, allowing us to offer a truly integrated ICT service. From fixed and mobile connectivity, right through to a comprehensive suite of solutions and managed services, we’re committed to redefining ICT. So our customers can get closer to their customers.
Copyright © 2013 SingTel Optus Pty Limited. OBN0141 1113 TF
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