CAREER INFORMATION PACKAGE

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CAREER INFORMATION PACKAGE

The Best Price, People and Technology

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Since 1992, Provident Funding has built a dynamic business model, leveraging the power of our people

and technology to offer the industry’s best price while building a cost advantage that is unmatched in

our industry. Our lending standards attract only the highest quality borrowers, and the loans we

originate are of consistent investment quality, allowing us to sell to the nation’s largest banks and

government sponsored entities (Freddie Mac and Fannie Mae).

We look to maintain our best-in-class distinction by providing the best price, service and technology to

the best customers and hiring only the best candidates.

PRICE_____________________________________________________________________________________________

PEOPLE__________________________________________________________________________________________

TECHNOLOGY___________________________________________________________________________________

PROVIDENT FUNDING: The Mortgage Price Leader

“ Provident Funding has earned a reputation as a low cost lender with superior technology.”

– American Banker

Provident Funding’s firm commitment to a low cost structure delivers

industry leading rates and cost savings to our highly qualified borrowers,

earning us an industry reputation as the "Mortgage Price Leader.“

“Looks like we won’t need to refinance ever again – we got a very, very good rate!”– Ruel

Our state-of-the-art loan management technologies distinguish us as a

leader in innovative mortgage origination technology.

“All facets of the loan process were outlined ahead of time, and everything went exactly as it was explained; I couldn't be more pleased with your service!” – Tim

Our products, services, performance, and financial results are as impressive

as the people we employ.

“It’s a breath of fresh air to work with true professionals!” – Brent

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MORTGAGE BANK_______________________________________________________________________________



#1 Wholesale Lender



9

th

_{Largest Direct Lender}



Top 20 Retail Lender

Originated over $23 Billion in new loans during 2011

MORTGAGE SERVICER__________________________________________________________________________



The No. 1 servicer of “Freddie Mac’s Top 25 Servicers”



One of 15 servicers nationwide designated a “Hall of Fame Servicer” by Freddie Mac

Manage a $57 Billion servicing portfolio with over 270,000 customers

NATIONAL OPERATIONS___ _



650 Mortgage Professionals functioning in all facets of the industry



70 offices nationwide with locations in the major metropolitan areas of:

Chicago, Charlotte, Cleveland, Honolulu, Las Vegas, Los Angeles, Philadelphia, Pittsburgh,

Phoenix, Portland, Salt Lake City, San Francisco, and more!

COMPANY HIGHLIGHTS

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“Provident Funding is one of the best managed mortgage firms in the U.S.”

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THE PROVIDENT FUNDING WAY

PRO-COMPANY

Effectively represent Provident Funding while complying with company rules _{and objectives.}

STRONG WORK

ETHIC

Demonstrate a thorough professional knowledge and consistently take the initiative to not only meet but also exceed all goals.

TEAM PLAYER

Reinforce others’ efforts, understand team goals and employ effective _{techniques to meet all objectives.}

SELF-STARTER

Consistently achieve the best results, utilizing proven time-management _{techniques and taking the initiative to get the job done beyond expectation.}

ETHICAL

Exercise sound judgment and honesty, take responsibility for errors and treat _{others with fairness and respect.}

ABILITY TO

COMMUNICATE

Communicate with others effectively and accurately, by conveying messages in a clear and timely manner, and utilizing outstanding customer service skills.

POSITIVE

ATTITUDE

Arrive on time and dressed professionally, conveying an encouraging and optimistic attitude.

3 DETAIL ORIENTED

Understand and complete all tasks with a goal of zero errors, in addition to _{assisting other employees.}

Provident Funding has emerged as an industry leader by approaching business with an ethical mindset, resilient work ethic and unwavering dedication to quality. We set ourselves apart from competitors not only with our industry leading price, superior service and cutting-edge technology, but also with our highly trained and well-rounded employees. We recognize the important role people play in the organization both individually and collectively in meeting our goals. We demand excellence, foster innovation and promote continued learning, individual initiative and teamwork. To be part of the Provident Funding’s team means to be a consistent leader who manifests the following attributes:

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CAREER GROWTH & OPPORTUNITIES

NEW HIRE Pipeline Analyst  Manage a multi-million dollar mortgage pipeline.

 Collect and analyze borrower

information.

 Communicate with borrowers and 3rd

parties to guide a loan through the origination process.  Work within PF’s

systems to monitor mortgage as well as tax and insurance information, to ensure compliance with company, investor and federal guidelines.  Maintain internal records of borrower interactions and transactions. Once an employee has proven themselves to be a leader in their assigned role. We will provide additional training and mentorship to prepare them for a more senior role based on their strengths and interests. FIRST PROMOTION Retail Division  Mortgage Professional Underwriter  Mortgage Professional Closer  Associate Mortgage Consultant  Retail Lead Specialist  Business Development Associate PROVEN SUCCESS Once an employee demonstrates their leadership as the #1 employee within their role, the career

opportunities at Provident Funding are limitless! SUBSEQUENT PROMOTIONS Colorado Federal Savings Bank LenderVend Appraisal Zone Provident Mortgage Trust Provident Mortgage Capital Associates NO. 1 LEADER -Or- -Or- Mortgage Servicing

Analyst Servicing Division Provident Funding Associates, L.P.

The Provident Funding culture expects excellence, encourages team work, fosters innovation and

promotes continued learning. Our refined and disciplined hiring and training models have resulted in

a highly effective, dynamic group of employees. At Provident Funding, the opportunities available are

limitless!

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 Loss Mitigation Specialist  Claims Specialist  Investor Accounting  Investor Reporting  Business Development Associate  Mortgage Servicing Compliance Specialist

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OUR TRAINING PROGRAMS

Provident Funding’s superior culture begins with our selective hiring model and continues with our extensive training programs. We provide training and mentorship to all of our employees, guiding and preparing them to be dynamic and well-rounded mortgage professionals. As an example, we have outlined a sample of a program for our Pipeline Analyst position.

Weeks 1 & 2

Provident Funding University

 The trainee will complete and pass all sections and quizzes of Provident Funding University, our proprietary training software.

 Topics range from Investor, State and Federal Guidelines to tips and helpful insight about daily work activities.

 During PFU training, a trainer will be available to provide assistance and answer questions, as necessary.

Week 3

Classroom Training

 The trainee will be introduced to the Retail Division and given a well-rounded idea of the operations, structure and objectives they will assist in accomplishing.

 A detailed review of the entire loan process will be given while also applying concepts specific to the trainee’s new position, such as:

o Pipeline management and objective prioritization techniques,

o Tips to effectively communicate with borrowers, fellow employees and third party service providers (i.e. Insurance Companies, Title Co. Representatives, Financial Institutions, etc.)

o And how to quickly and efficiently review the various documents required to obtain a mortgage.  The trainee will then be educated in the day-to-day Policies and Procedures of the Retail Division.

 All of which will be accompanied by peer-to-peer hands-on training to develop the trainee’s skills as well as question and answer sessions to further educate the trainee about what will be required of them.

Weeks 4-7

During the last 3 weeks, the trainee will manage and fund loans under the supervision and guidance of their Branch Lead. At the end of the training program, the trainee will build and manage their own portfolio.

Subsequent Trainings

After the analyst demonstrates success in their new role, additional training in underwriting, funding, strategic customer communication and pipeline management may be provided.

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THE IDEAL CANDIDATE

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CAREER INFORMATION PACKAGE