ISEC7 Group Implementation Partners & Customer Enhancements

(1)

bearbeiten

ISEC7 Group

(2)

bearbeiten

ISEC7 Group

(3)

Austria

• ERP reports about sales figures

• Equipment inventory and assignment to staff

Germany

• ERP package with extensive order search and visit reports

Germany/Austria/Switzerland

• Pharma package: pharmaceutical specific search and detail pages, pharmaceutical

samples and visit reports

Germany/Austria/Switzerland

Packages and enhancements from ISEC7 partners

USA/Canada

• Inspection of products, documentation of failures with photos and notes

Northern Europe

• Purchase order processing • Timesheet management

Ce

nt

ra

l E

ur

ope

/

G

erm

an

-s

pe

ak

ing

Int

er

na

tio

na

l

(4)

Content

• Inspection of products 5 • Purchase order approval 7 • Project based timesheet 8 • Inventory Management 9 • Reassign equipment 11 • ERP package enhancements / order capture 13 • Create returns with photo capturing of problem 14 • BI-Reports with integrated SAP Business Obj. client 15 • Enhanced product search and availability check 16 • Pharma specific activity journals 18 • Meter management for utilities 20 • Property management 21

• Industry specific enh. for agriculture (quindata) 24 • Sales cockpit for projects and inventory lookup 25 • Invoice workflow approval 26 • Pharma specific enhancements (Bauerfeind) 27 • Create trainings (Bauerfeind) 28 • Travel expense approval (Canadian Railway) 29 • SRM shopping cart approval (Novartis) 30 • Resource management for consultants

(software company) 31

• Marketing specific enhancements (software company) 32 • List of deliveries for a customer (Bayer) 33 • Send emails and store as CRM activity (Bayer) 34

(5)

Answerthink - USA/Canada

This app provides a reliable inspection with recorded team members and capturing of photos for later analysis of the damage. For a customer in manufacturing industry Answerthink developed an app for

inspections of produced products in asian plants. The inspector gets a list of

inspections. Then he selects the members of the inspection team and goes through the checklist for the selected product.

Inspection of products

WWW.ANSWERTHINK.COM

Contact: John McGrath - Principal [email protected]

(6)

Answerthink - USA/Canada

Answerthink is a leading business and technology consulting firm that enables

companies to achieve world-class business performance levels and realize greater return from their SAP investments.

Founded in 1997, Answerthink is a division of The Hackett Group, a global strategic advisory firm, and leader in best practice advisory, benchmarking, and transformation consulting services, including shared services, offshoring and outsourcing advice. Utilizing best practices and implementation insights from more than 4,000

benchmarking engagements, executives use Hackett's empirically based approach to quickly define and prioritize initiatives to enable world-class performance.

The Hackett Group has global offices in the United States, Europe and Asia/Pacific and is publicly traded on the NASDAQ as HCKT.

SAP Award Winning Partner for: • SAP All-in-One Top Performer • SME Partner of the Year

• SAP 2012 North American Overall Partner of the Year • Best Use of SAP Best Business Practices

• Best All-in-One Solution

WWW.ANSWERTHINK.COM

Contact: John McGrath - Principal [email protected]

(7)

Q2con implemented the purchase order approval in ERP.

The approver gets all important information from the purchase order header and items.

The approval is done on item level – this means one item can be approved and another item rejected.

The mobile approval speeds up the purchase order process.

Purchase order approval

WWW.Q2CON.COM

Contact: Simon Nielsen [email protected]

(8)

For a professional service company a Timesheet app allows the consultant to book his working time on a specific project. The time recording can be done simple and fast after leaving the customer. So the time recording is not forgotten and soon in the system, which prevents emails to book the times at the end of the month.

Project based timesheet

Q2con ApS - Northern Europe

WWW.Q2CON.COM

(9)

In the inventory management the user searches for a goods receipt or return delivery and checks if the ordered quantity has arrived. It is a cost reducing alternative to the paper-based process steps.

Inventory Management

Q2con ApS - Northern Europe

WWW.Q2CON.COM

(10)

At Q2con, our consultants are market leading best of breed within their respective areas. They have an average of more than 10+ years of experience and are all continuously improving their competence levels.

• Our primary skills of expertise are: • Management / Business consulting • Business Advisory

• Enterprise Mobility Advisory • Project Management

• SAP Process Assessment • Strategic Consulting

Implementation

• Customer Relation Management - SAP CRM • Industry Solution Media - SAP IS Media • Inventory Management - SAP IM

• Material Management - SAP MM • Mobility - SAP Mobile

Reassign equipment

Q2con ApS - Northern Europe

WWW.Q2CON.COM

(11)

7TWENTY GmbH - Austria

7twenty implemented a search for an equipment and reassignment of it. It helps service technicians to reassign the equipment directly without writing it down on paper and updating it in the system later at the desk, so it prevents loss of data.

Reassign equipment

WWW.BE720.COM

Contact: Barbara Byloff [email protected]

(12)

7TWENTY GmbH - Austria

7TWENTY is a sales and implementation partner of ISEC7 for "Mobility for SAP", based in Vienna, Austria.

Based on long experience with business mobility solutions, 7TWENTY can offer end-to-end solutions to organizations allowing them to increase process efficiency and

productivity.

7TWENTY seamlessly integrates mobiles devices such as smart phones or tablets into existing business processes and systems like ERP or document management. Thus, processes can be managed in a flexible way without neglecting safety aspects.

7TWENTY GmbH

WWW.BE720.COM

Contact: Barbara Byloff [email protected]

(13)

All for One Steeb AG - Germany

All For One enhanced the ERP package for their midsize customers. They added the

functionality to view returns, view

attachments for

customers and to create sales orders with

capturing of the signature.

So a legally valid order can be taken directly with and at the customer.

ERP package enhancements

WWW.ALL-FOR-ONE.COM

Contact: Stephan Reisser [email protected]

(14)

All for One Steeb AG - Germany

A sales rep or a service technician can pick up a damaged product and create directly a return order including pictures of the damage. This replaces an error prone paper based process and provides photos of the damage for future analysis and proof.

Create returns with photo capturing of problem

(15)

All for One Steeb AG - Germany

BI-Reports with integration into SAP Business Objects client

For BI reports the user

clicks on a button in Mobility for SAP and the SAP Business Objects client starts with a fancy view on the data.

This allows detailed reporting for a customer who was searched in Mobility for SAP.

(16)

All for One Steeb AG - Germany

Enhanced product search and availability check

All for One also enhanced the

availability check for a specific date in specific plant. So a sales rep can check future availability during a customer meeting. In the product search

attachments like photos of the product are shown.

(17)

All for One Steeb AG - Germany

All for One Steeb AG

All for One Steeb AG, as the number-one ranked SAP partner within the German-speaking midmarket segment, is a leading SAP full-service provider.

More than 2,000 customers – mostly small to medium businesses in the manufacturing industry, consumer-goods and services sectors – put their trust in All for One Steeb. This SAP Gold Partner’s portfolio encompasses end-to-end services and solutions that extend across the entire information-technology value chain – from SAP industry solutions for small to medium enterprises all the way to outsourcing and application management.

And yet All for One Steeb is more than just IT. More than development, process

optimization and SAP consulting. All for One Steeb is 800 dedicated and skilled experts passionately pursuing one common goal: inspired customers successfully using

information technology.

(18)

Pharma specific activity journals

maihiro added pharma specific processes to the CRM package for a big international pharmaceutical company. After a visit at a pharmacy or hospital the sales rep marks the discussed drugs and enters the number of handed out samples. He gets warnings if legal requirements for samples are not met.

Furthermore pharma specific searches and fields are implemented.

maihiro GmbH - Germany/Austria/Switzerland

WWW.MAIHIRO.COM Contact: Matthias Götz [email protected] WWW.MAIHIRO.COM Contact: Matthias Götz [email protected]

(19)

maihiro GmbH - Germany/Austria/Switzerland

maihiro is your specialist for Customer Relationship Management and Business Analytics.

Yo u r s a l e s g e t b e t t e r a n d b e t t e r !

With this performance promise, maihiro has become one of the leading CRM specialists. Our passion for constantly improving processes and solutions gives your business new impetus. We use proven industry expertise, gained from many successful projects, to help you achieve your goals safely.

If marketing, sales and service work in harmony, and your planning and management are supported by analytical

reporting, your company is in an excellent position to compete in the long term. Prerequisites are customer-oriented

processes, meaningful system support and people who live these processes in marketing, sales and service with enthusiasm.

maihiro GmbH

WWW.MAIHIRO.COM Contact: Matthias Götz [email protected] WWW.MAIHIRO.COM Contact: Matthias Götz [email protected]

(20)

movento GmbH - Germany/Austria/Switzerland

Meter management for utilities

movento added a package for

utilities (IS-U) to replace meters. The service technician gets a list of his service orders or searches for a specific order. Then he enters the meter count, makes a picture of the old meter to document the counter, chooses the type for recycling and closes the service order.

This replaces a paper based process and documents the old counter with a photo.

WWW.MOVENTO.COM

Contact: Jürgen Muth [email protected]

(21)

movento GmbH - Germany/Austria/Switzerland

Property management

movento enhanced the CRM package and added mobile access to their Property Management Solution.

Properties are enhanced opportunities for a specific address and building project. The project manager and the sales rep get access to the relevant data and PDF documents.

WWW.MOVENTO.COM

(22)

movento GmbH - Germany/Austria/Switzerland

movento GmbH

movento is a leading consulting company with expertise in the areas of customer relationship management (CRM), e-business, mobile business and business intelligence (BI).

With movento you will succeed to break through the information barriers between sales, marketing and service, and to integrate all customer data into your business processes. movento realizes intelligent CRM solutions and connects these with e-business platforms and mobile solutions. What distinguishes movento, is the long-standing expertise in customer relationship management and holistic consulting approach – movento offers strategy and process consulting as well as the technological implementation.

Well-known companies as well as specialized and dynamic medium sized companies have realized more than 100 projects with movento. With over 60 consultants and developers movento has offices in Mannheim, Munich and St. Gallen (Switzerland).

WWW.MOVENTO.COM

(23)

bearbeiten

ISEC7 Group

(24)

Industry specific enhancements for agriculture

quindata GmbH is a medium sized IT-Consulting company focused on development and operating of industry specific IT-solutions for agricultural trade, agricultural technology and building materials.

For a quick overview for the sales reps they added KPIs to the ERP customer detail page and the function to create purchase contracts. With the signature capturing it allows to create new contracts with the farmer right on the field.

(25)

Sales cockpit for projects and inventory lookup

The sales representatives get a Sales-Cockpit to search for specific customer projects and the stock availability for

products such as tractors, seeds or animal food. This allows a quick overview and the ability to answer

customers questions immediately.

(26)

Invoice workflow approval

Managers get a mobile invoice workflow approval with a view of the original invoice.

Their workflow is complex and a manager can accept and reject as well as choose „not responsible“, „forward“ or „further enquiry“ which is handled in the original workflow implementation.

(27)

Pharma specific enhancements

Bauerfeind produces medical aids to help people regain their mobility and wellbeing.

Their sales force get mobile access with iPads. They added lots of pharma specific

enhancements, such as a detailed search for contact persons and many details for the accounts like the last visits and trainings. The sales rep always sees the training budget and gets a details information for a customer visit.

(28)

Create trainings

Sales representative plan and create new trainings for a customer directly during the meeting, always with the control of the budget.

(29)

Canadian National Railway Company - Workflow

Travel expense approval

Canadian Railway mobilized their travel expense approvals. With the mobile access anytime it speeds up their travel

expense process and the colleague gets his money back sooner.

(30)

Novartis AG - Workflow

SRM shopping cart approval

Novartis identified 4 high volume workflows which make sense to mobilize first:

Absence request (HR)

Shopping cart approval (SRM) Expense (HR)

(31)

Big german software company - ERP/CRM

Create resource requests

Check request and view

candidates. Request resume of interesting candidates.

Resource management for consultants

Their consulting managers can post resource requests and check open requests to bring in their consultants. This speeds up the staffing process and they can start projects sooner.

(32)

Marketing specific enhancements

The marketing team get mobile access to the CRM system and manages the activities with journalists. The outcome of the meeting and planned activities are tracked in a simple form.

(33)

List of deliveries for a customer

Bayer provides a mix of date from CRM sales cycle and ERP sales for their sales reps. Especially the quick access to the list of open deliveries helps in customer meetings.

(34)

Bayer MaterialScience AG - CRM/Workflow

Send emails and store as CRM activity

From the account detail page a email can be created which is automatically stored as an activity in CRM.

(35)

Villeroy & Boch AG - CRM/BI

Check product availability.

Create follow up activities for backoffice to send marketing material.

CRM enhancements and BI

Villeroy & Boch provides mobile access to CRM accounts and opportunities. They integrated a BI integration for a customer specific BI report and added a availability check for products. They also added a simple form to create activities for the back office after a meeting, such as sending brochures.